Cons: "It was at a good pace"
Pros: "Crew was awesome! Service was quick!"
Cons: "One flight the plane was quite warm and the air overhead was blowing warm air.. didn’t cool down until we were preparing to land and then it blew warm air out again.."
Cons: "connecting flight left without 1/6th of its passengers. Stuck at airport now because of Deltas laziness"
Pros: "Seat comfortable and the seatbelts actually fit!"
Cons: "Nothing relly"
Pros: "Quick flight...ahead of schedule"
Cons: "Cheese It’s are boring...miss the snack mix"
Pros: "Nothing exceptional stands out"
Cons: "Flight was not on time"
Cons: "I used 7900 points to upgrade to “comfort” and nothing about it was comfortable. I was squashed between a window and a large man and my tv screen kept flickering on and off. I actually felt like I had less space overall than I would have in a regular seat."
Pros: "Friendly staff. Entertainment selection is impressive (though I didn't use it). Drinks and snacks are provided."
Cons: "Boarding process was time consuming due to poor organization from Delta. Unloading process takes forever for the same reason. Despite booking at the same time my fiancee and I didn't get seated next to one another."
Cons: "4 hour delay on take-off and despite that my luggage didn't make it onto the flight."
Pros: "Comfort and snack was good."
Cons: "All ok."
Pros: "Great experience. Left on time and landed early. Comfortable and great crew"
Cons: "Wish there were more snack options"
Pros: "Comfortable seats and good choices of movies."
Cons: "Staff was rude and we were called to board but took long waiting in line to get in the actual plane. Flight was delayed. Food didn’t look appetizing."
Pros: "Super friendly flight crew."
Pros: "Ice weather and flight cancelled, but they waited until the last minute to cancel it."
Cons: "Ice weather and flight cancelled, but they waited until the last minute to cancel it."
Pros: "Nice upgrade since we didn’t have seats! Delta was a good flight but don’t ever wanna fly on Aeromexico again!"
Cons: "Had all my jewelry stolen from my luggage!"
Pros: "Airline was clean and upgraded, flight departed and arrived on time. Crew was courteous and professional."
Pros: "Crew was great"
Cons: "No entertainment on flight. No smoking in Minneapolis airport"
Cons: "Flight delayed 2 hrs"
Cons: "Aircraft seemed shabby despite refresh of Comfort Plus, food was really mediocre. Steer clear of the Asian Veg option."
Pros: "After almost every airline cancelled. Delta still took me to where I needed to go with not one single problem. That pilot was amazing. I forget his name. But the plane didn't slide or anything during take off. Amazing."
Cons: "What was there not to like. We were a little bit late but I wasn't in a rush. I planned well ahead. Delta moved my flight from 10 a.m. to 6 a.m. and that was perfectly fine with me."
Cons: "That's the flight is clean"
Pros: "Everything except food. I asked them for halal food when I bought tickets. But they didn't serve me halal food. Very very disappointed."
Cons: "Food and food."
Pros: "Was initially hoping to fly a US airline but will now look for Aeromexico first. Exceeded my expectations!"
Cons: "The layover in Mexico City was a bit long and the airport was not so great"
Cons: "Haven't made it yet... still on standby in later flight"
Pros: "Boarding, checking in etc. The usual stuff, nothign spectacular."
Cons: "Seats are getting too crowded!"
Pros: "Airport was being remodeled so there was a bit of confusion and lack of accommodation but other than that the flight was good"
Pros: "The crew was beyond friendly and courteous. Lots of leg room."
Cons: "I was an older plane, it was louder than our flight down to Atlanta. Nothing they could do about it, but a slight annoyance."
Pros: "The one good thing about this unexplained ordeal (the flight was delayed for 5 hours, causing me to miss my connection) was that, after a few hours of hearing nothing (no emails or texts from Delta), I finally saw some options for different flights pop up, so I was able to book a new flight without calling India. Also, I got an exit row seat on my new flight to MSP."
Cons: "They moved our gate about six times and never told us why the flight was delayed. Actually, the biggest annoyance was that Delta told us nothing. The only reason I knew about the delay and gate changes was because of Kayak! I know I am signed up to receive texts and emails from them, but I guess they forgot to notify me."
Pros: "I LOVED the 2 seater plane, so comfortable traveling with a companion and not having the third person."
Cons: "Boarding. It seems that it would be smarter to board from the back forward. I didn't have any food so I rated that wrong. Maybe add an N/A to the survey."
Pros: "Nice crew. Clean cabin."
Cons: "My outlet didn't work and it made it impossible to make the most of the internet I purchased."
Pros: "Comfortable seating and roomy"
Pros: "Friendly and informative flight attendants kept the passengers in reasonable spirit."
Cons: "Left nearly an hour late after confusion related to oversold seats and upgrades. The gate agent entered the plane multiple times. The landing was rough, the brakes were loud."
Cons: "They should provide good hindi movies and songs in the flight"
Cons: "Didn't stick to zones when boarding customers. Gate agent basically let anyone board during pre boarding and priority boarding, why even offer it if you aren't going to make people adhere to the rules."
Pros: "Unlimited snacks and drinks..."
Cons: "The mediocre upgrade."
Pros: "Everything was average but the crew"
Cons: "I found them rude and not helpful regarding my connecting flight"
Pros: "The crew was friendly and accommodating, and service was good"
Cons: "I purchased a basic economy ticket and upon checking in, my Delta app said my seat was unassigned and I had to get my boarding pass at the airport. I checked back later and the app had me as number 7 on the standby list. I called Delta (wait time 3+ hours... my flight was in 3), and then the Delta app support where I was able to get through to someone. She told me that the ticket I purchased over a month in advance did not guarantee me a seat on the plane (???). She said that if I was bumped from the flight they would reschedule me for the next morning. She was pretty rude and made it seem like I had a 50/50 shot of getting on this plane. I rushed to the airport in hopes that I would be the first from Standby there, and the gate agent told me that I was fine and would board right after first class and be assigned a seat then. Great. Once I got my seat assignment, I board to find out there is someone else sitting in my seat...... They eventually called the desk and had her moved, but it was the weirdest boarding experience I've had.. and I've flown Spirit. These planes that Delta fly's are SO OLD. Both times I have flown Delta the "turbulence" has been so bad and cold air was blowing right on my the whole flight with no option to turn it off (it wasn't from one of the vents, but from the side). Someone close to me works for Delta and I know for a fact that some of their engines blow mid-flight.. and they tell the passengers that it's turbulence.. so that doesn't make me feel very safe. I won't fly Delta again if there is another comparable option."
Pros: "As always seats are spacious"
Cons: "They weren't selling food on this flight which is entirely too long to be without a meal"
Cons: "Couldn't choose seats online and couldn't check in my wife online"
Cons: "Flight attendants were a little snobby and didn't treat all passengers equally, in my humble opinion (note: I was sitting in 1st class)."
Cons: "We were delayed to redo maintenance paperwork from a previous repair. This should not hold up flights and cause the plan to loose its slot for takeoff"
Pros: "The comfort of first class reclining seats."
Cons: "The vegetarian meals consisted of cold grilled vegetables for an appetizer, lunch was underwhelming. So much so I dont remember it The snack was two salads. Regular snacks were Cuban sandwiches or roast beef sandwich. Even the stewards said Inshould complain to Delta. Pretty sad for what the cost of a first class ticket."
Pros: "Friendliness of omboard crew"
Cons: "Flight was more than 2 hours late"
Pros: "Everything was great from the check in process to the de-planing in Detroit. When we checked in at SLC the agent used my last name, which showed me the extra mile Delta staff will go to make the travel with them professional and curious. The flight left on time and when we arrived in Detroit our bags were already there waiting for us. Couldn't have asked for more!"
Cons: "Nothing at all"
Cons: "Only the price and boarding was different for this Air France run Delta flight. All the seats (3&3), space and service were the same throughout this plane."
Pros: "Crew made flight enjoyable. Lots of Starbucks coffee and food. Can use wifi for free to stream movies to iPad, which is much better quality in picture and sound than onboard video."
Cons: "Selection of movies to stream to device is fewer than what is available for onboard video."
Cons: "Were to plug a charger, pillows, tv screens"
Pros: "Crew did a great job."
Cons: "No entertainment. Copa app did not work on my phone."
Pros: "Crew were present"
Cons: "Poor entertainment, terrible food not very comfortable seats... older airplane."
Pros: "see previous comments"
Pros: "The crew was amazing but the space very poorly"
Cons: "Could be better with more space and bigger seats"
Pros: "Boarding was in Spanish - thankfully I recognized the number of our boarding group. Everything was average - what you’d expect on a normal flight. But for breakfast, one of the options was eggs. I expected something barely edible, but it was actually really tasty!"
Cons: "Boarding was all in Spanish. I recognized our group number though, so figured it out, but it’s always nice when it’s repeated in English."
Pros: "Great flight. Decent sized seat. Friendly crew"
Pros: "The crew was nice and the process was standard"
Cons: "For some reason both my friends and I felt it was a very uncomfortable flight"
Pros: "Staff friendly"
Cons: "Again food"
Pros: "On time"
Pros: "The stewardess was very unprofessional and being racist"
Pros: "It was non stop"
Cons: "The plane was freezing and when I asked the attendant for a blanket she said they were all out"
Pros: "Always is on time"
Pros: "Having a direct flight to our destination won out. The crew members were polite and friendly."
Cons: "The seats are very narrow. The plane did not have in seat entertainment and the movie choice was awful. To add to the poor experience when boarding in Panama City, must pass through gate security with no access to a bathroom or ability to bring water on board. Given the inability to bring water, I would hope to have a water service at least twice during the flight in addition to the drink service with dinner."
Pros: "Smooth flight, made up for lost time"
Cons: "Very unpleasant experience with crew generally. Very surprising, given previous experiences with Copa."
Pros: "The staff are very friendly"
Cons: "Be late to my next connection"
Pros: "Nice crew and we left on time"
Cons: "No legroom whatsoever nice crew and we left on time"
Cons: "No individual screen and no USB chargers. No snack or coffe before landing in an 5 and a half flight"
Pros: "Copa has a reputation for being the on-time airline in Central America, and so it was for all 5 of my flights with them this trip. Customer service on the phone was really great, too. They got things done, and done the first time."
Cons: "The in-flight TV screens are old-school and not very good."
Cons: "Flight was late. They didn't have personal tvs and the headphone jack is didn't work for it anyway. Food was horrible. Took wayyy too long to get baggage."
Pros: "Great staff and quick flight"
Cons: "Nothing at all"
Cons: "I asked for the temp to be adjusted, but wasn't able to get them to fix much. It was easily 80 degrees."
Pros: "The staff were very friendly. My flights were on time. Check in was easy."
Cons: "We did not have the little TVs"
Pros: "Food was decent. All Crew very helpful and polite."
Cons: "I wished the longer flight had personalized entertainment in each seat instead of the shorter flight. I could have watched two movies on the longer flight instead of just one."
Pros: "Movies,entertainment,but it can be better."
Cons: "Cold coffee."
Cons: "FOOd was terrible"
Pros: "The food"
Cons: "Maybe a lil more movies"
Pros: "The food and service was great!"
Pros: "Considering their is no water for purchase after security the airline should offer much more water during the flight. I was only offered a drink once during a 5+ hour flight. I had to ask for additional water later on."
Cons: "Late departure because of the weather. Why boarding and have us 2 hours inside the plane waiting?"
Pros: "Made it home safe"
Cons: "Seat didn't recline and horrible gas smell. Blower didn't work."
Pros: "I love the comfort in these planes and also the fact that at least they serve food, which they don't do in other airlines. The boarding wasn't good due to the stupid restrictions the US imposes on flights to the USA. We didn't appreciate the fact that the airline didn't let us know in advance that we couldn't buy drinks at the airport. That was a waste of money. The food wasn't good at all though. The coffee was terrible and so were the eggs, but at least we got something."
Pros: "Copa allows two bags of 50 pounds to be checked along with carry-ons. They provide a full meal on each flight (at least that we've been on). The crew is accommodating, even providing more than one drink. The chairs are fairly comfortable."
Cons: "The headset didn't work well."
Pros: "Comfortable leg room Friendly cabin crew"
Cons: "Very limited food options, International flights have poor entertainment options Very old seats and covers gave a very dull impression"
Pros: "Very welcoming flight crew! Did their best to make sure we were all comfortable throughout the flight."
Cons: "Little bit of trouble boarding the flight from Panama to Chicago - speakers weren't working and the COPA employees were struggling to communicate with everyone and get them to line up and board according the their group numbers."
Pros: "The crew were nice and they had good meal servir."
Cons: "We were in the last row which wasn't comfortable. The flight departed late, arrived late, and it took almost an hour for the bags to come out. The entertainment was also very poor."
Cons: "Then bathroom were nasty. No food or beverage available. No blankets. No pillows. No staff around. Uncomfortable seats."
Cons: "Nothing wrong. Complete perfection"
Pros: "Movie choices"
Cons: "Booked flight months ago and selected seats for my family to Panama and return. The flight there was fine. When arriving at the airport in Tocumen, the agent told us our seats had been changed to the back. They said it was because they changed planes. New seats were in the second to last row, uncomfortable, noisy, and near bathroom. Instead of moving seats forward this is what we received. Disappointing:.."
Pros: "All of my grievances regard the Panama staff at the airport and on the plane, the staff and services at O'Hare were top notch. Customs was extremely fast and efficient and everyone was friendly and did their jobs well. As far as the Panama airlines go, the food was okay, nothing special but not disgusting, and not all the flight attendants were unpleasant."
Cons: "The worst thing that happened was mean spirited security guards at the airport did a security check before allowing us to get to our gate. They forced us to dispose of a bottle of water that we had bought at that very airport. We were then quarantined into a waiting area with no seating and no access to other water, bathroom or food. Then on the plan we were offered beverages twice, so I was only able to get about six swallows of water from Panama to Chicago. Dehydration makes a plane ride a lot less healthy and comfortable. The staff was mostly unpleasant, the seats were really small and uncomfortable (more so than any other airplanes I've been aboard), and for some reasons they kept turning the main lights on and off, allowing us to sleep and then waking us all up for no good reason. Unbelievable."
Pros: "The people from Copa are so helpful answer questions I like that."
Cons: "Being an international flight of 5+ hours long, they only transmitted 1 movie."
Pros: "Don't you know this information already?"
Pros: "Flight with Copa was smooth and easy! No problems!"
Pros: "The crew on the plane was very nice."
Cons: "The staff at the Panama city airport while boarding were jerks. A couple of snobby women with attitude problems. Also there was basically no entertainment because it was impossible to see those little tv screens and even if yiu could see, you have to crane your neck. Also the lighting in this airplane was so horrid it was unbearable. Who chooses blue tinted lights? It's like flying in an industrial garage for 5 hours."
Pros: "landed safely. no f trump supporters yelling!"
Pros: "Meal was OK"
Cons: "Boarding announcement only in Spanish and without PA. Hard seats. Prefer individual video screen"
Pros: "I never flew to Rome because of LATAM!"
Cons: "Flying home"
Pros: "On time"
Cons: "Snack option. Plug in for mobile phone"
Cons: "Not to overbook the flight"
Pros: "The seat was ok."
Cons: "I have a delay for 24hs."
Pros: "Service and great crew"
Cons: "The food"
Pros: "The inflight crew was nice."
Cons: "I hate checking in with LATAM! I swear they make up new bag rules for every person that walks up. There were people with 2 carry ones, purses, and shopping bags. But I couldn't bring 2 backpacks(school backpacks!) on. I had to check one. I HATE LATAM! Every time it is something different with them."
Pros: "Boarding and Check in was really good"
Cons: "The temperature of the plane was too cold. A bit warmer would have been better."
Pros: "Arrived on time"
Cons: "Business class seats too narrow on 767. Needs upgrade"
Pros: "Premium Economy DIRTY , Aircraft was not cleaned even in Prem. Economy. Seat sold as Business Class on Kayak but actually exact same seat as economy in the back. Mean was disgusting Seat was dirty, Could not understand ANY of the announcements Will definately try a different carrier when available"
Cons: "The pilot arrived 1.5 hours late and my bag was out on another flight, further delaying me. Terrible."
Pros: "- Flight in bound to Peru + 7 hrs late. Family of 4 separated. - Flight in bound to Cusco Overbooked. Sent us on a different flight. - Return flight from Cusco Bumped (+4 hrs late), promised voucher and upgrade due to all the previous issues. - Return flight out bound from Lima. Would no recognized any of the promises nor the inconveniences of the other flights and the promises. (In Lima all was denied by the land people but they kept on sending us from one person to another for over 3 hours until the final minute when all passengers where on board they said they could not do anything). Family was separated once again."
Cons: "The crew did their best to overcome what the land supervisors did not do. Check with us during the flight."
Cons: "Flight cancelled twice, 15 hour delay, disorganized announcements and management. Truly awful"
Cons: "really the complaint would be mostly about the airport than from the flight , limas airport it´s the rudest i´ve been so far , theres no happy or polite persons there except for 1 janitor and a lady in the to go station"
Pros: "Very friendly crew"
Pros: "Lancing was excellent. Good leg room, good leather sits"
Cons: "I thought service was good."
Pros: "There was nothing special"
Cons: "Staff attitude food"
Pros: "The food, crew, and entertainment were great."
Cons: "The boarding process was poor. The flight was delayed and there was not explanation at the gate that there was a delay or why. I don't understand why our carry on bags needed to be searched. We were put in a line with only one person doing the bag checks while the other line had over two people checking bags."
Cons: "One of the orlando airport Imigration building was underwater. There was a broken pipe. They have to take us to the others Imigration building where we have to wait for suitecases together with 4 other flights. All that summed up to about 4 hours. Lost connection NO personal of Latam was there to help out. Had to buy another ticket."
Cons: "no customer serve no help"
Pros: "Solid crew, clean planes, safe pilots. Exceptional staff support at LATAM check-in at LAX."
Cons: "I arrived 3 hours early to my flight, which I had been notified that morning of a 2hr delay. Fortunately the woman who checked me in realized there was 1 seat available on the last flight that would get me to Lima in time for my connection flight (departing same time as my flight pre-delay). She personally got me to the front of the line, and ran with me just about to the gate, where I caught a shuttle to the plane. If she hadn't done so, and if I hadn't checked in so early, I would have been forced to stay in Lima 24hrs, despite buying a rightful seat and having reservations in Buenos Aires. It is appalling and unacceptable that y'all continue to overbook flights, causing incredible trouble, inconvenience and potential harm to your customers. For a service that costs so much, the only acceptable delays are weather and mechanically related. if it hadn't been for amazing staff immediately, I would've been furiously waiting in a city I didn't need or want to be in. Customer service will continue to grow your business or impede it negatively-- how y'all act is up to you. I appreciate how well I was taken care of by several kind individuals."
Pros: "Friendly crew Nice rate Very fast and friendly check in"
Cons: "Difficult to do web check-in Very expansive to make changes in the ticket"
Pros: "Service, movies for a flight of this length."
Pros: "Service was very good and professional"
Cons: "Flight was packed but thats expected"
Pros: "Customer service"
Cons: "No leg room, seats go back too far"
Pros: "Punctual, clean, courteous , good entertainment, steel cutlery."
Pros: "Very friendly staff. Specially crew leader Sandra"
Cons: "I never experienced the flight because I wasn't given a seat. The airline oversold the flight and I never got to go. I missed my once in a lifetime experience because the airline is greedy at my (and other people's) expense. I missed out on a priceless experience. Not only that, the bag that I checked did not make it off the flight so I remained in DC while my bag went to Medellin. I had to purchase new toiletries and had to make arrangements to get back to the airport. As of now, I do not plan on choosing American Airline nor LATAM for my future flights."
Cons: "The agents are NOT CONSISTENT in knowledge or charging baggage fees."
Cons: "Staff not helpful, announcement's only in spanish despite many English speaking tourists."
Pros: "The friendliness and efficiency of the flight attendants was incredible!"
Cons: "I cannot think of antthing bad!"
Pros: "Got to see the Lima airport"
Cons: "Even though it was the same exact plane at the same exact flight. All passengers had to get out, go through a security check point, then wait in line to board again. And at boarding all carry-ons were searched by hand, proving that the security check point is useless."
Pros: "Good flight"
Cons: "Weak Service"
Cons: "The flight from Lisa was cancelled and the 18 hour wait in Lina was horrible!!! All day at the airport!"
Pros: "I travel a lot and for an international flight during lunch time I expected more than a small sandwich. Small airplane (A320) so no personal screen and tight spaces between seats. Service was ok. Flight ok. I miss big airplanes between Chile and Brasil"
Cons: "I travel a lot and for an international flight during lunch time I expected more than a small sandwich. Small airplane (A320) so no personal screen and tight spaces between seats. Service was ok. Flight ok. I miss big airplanes between Chile and Brasil"
Pros: "No podría decir que me gustó nada"
Cons: "Mi primera experiencia en Latam no fue nada buena, mi vuelo latam2005 de lima-cusco el día 3/10/16 se retrasó por 2 horas debido a un supuesto mantenimiento de ultima imprevisto, creo que son cosas que deben detectarse antes para hacer un cambio de avión y no hacer al pasajero perder su tiempo...el 2do vuelo de cusco-lima Latam 2020 día 6-10-16 también se retrasó con 1 hora debido a que viajaban demasiadas personas y necesitaban voluntarios para viajar en el próximo vuelo. La verdad no creo volver a viajar con Latam."
Cons: "After pass security, before we were about to boarding, everyone was all waiting for their turn there were many security stuffs showed up and let entire people open their bags before get on the plane. It end up delayed flight too."
Pros: "Direct flight"
Cons: "Delay was a drag and bathrooms were disgusting"
Pros: "Great seevice, grear plane, great entertainment"
Pros: "El sistema de registro fue rápido, el abordaje también, el avión estaba en buenas condiciones de aseo y comodidad, la tripulación fue muy amable, el vuelo salio a tiempo."
Cons: "TAM is extremely unreliable and will never leave on time. LAN was actually very nice, but their sister TAM is by far the worst I've ever taken. I will be very clear next time when booking in South America to not take TAM again. We were delayed by 2hours for no apparent reason."
There was a delay in NYC, so to take the connection in Miami I had to run across the airport. Then the flight delayed in Miami, and the schedule in GRU - São Paulo was too tight, so I missed the flight to Porto Alegre. When coming from international flights, the connection time needs to be more spaced because of immigration bureaucracy.
Cons: "Include the luggage into the price of the ticket, Brazilian airliners often charge luggage separately."
Cons: "Avoid delays and communicate better about the delays"
Cons: "I've flown a lot and on a lot of different airlines budget or otherwise, and in my opinion this is the worst of the lot. Poor communication at the gate improper signage for departures, unprecedented delays with constantly shifting boarding times and gates. Little to no sympathy from staff just a complete plane wreck of an airline. Would never fly again."
Cons: "I had payed for an seat Gol + Conforto and one of the benefits was that the hand baggage compartment supposed to be exclusive to the people that bought this seat, so when I was entrancing into the aircraft one of the people of the GOl crew said that I’ll have to drop my baggage because the flight was full. I told that I had bought the Gol + Confort that have exclusive compartment to the hand baggage and I had showed my receive of the seat but they sayd that this benefits do not exist and took my baggage of me to drop off. It was an absurd and the worse thigh was that when I arrived at my seat, the exclusive space for my baggage was there available for my baggage and I had to drop off because the employee of the Gol didn’t know about this benefit of Gol + Confort seat and didn’t check out if really wasn’t space to my baggage"
Pros: "Entertainment options"
Cons: "Huge delay...."
Pros: "O lanche foi muito bom"
Cons: "Resolver os constantes atrasos neste vôo"
Cons: "Everything perfect . Marcia was very professional and very helpful person boarding at the gate . Employees like her makes the difference . Tks"
Cons: "O check in em guarulhos é péssimo e mal organizado. Mais de 40 minutos na fila, mesmo na fila do passageiro frequente."
Pros: "All great n crew very helpful"
Cons: "Check-in with Gol can be a nightmare. Long waits"
Pros: "I always have a good experience with Gol, the Gol Confort Seats are great, attentive crew, puncntuality."
Cons: "Internet wasnt working"
Pros: "crew was smart. very standard"
Cons: "i had issue getting checked bag from kiosk. had to speak with attendant"
Pros: "The crew was ok"
Cons: "No food"
Pros: "Crew was fine. Flight was full. Good leg room. Tight being between fellow passengers."
Cons: "Check in was confusing."
Pros: "Pessoas super simpáticas e muito atenciosas. Espaço gigante para as pernas na fileira de emergência."
Cons: "Opções de alimentos a bordo."
Pros: "On time"
Pros: "Food was good"
Cons: "Este vôo tem constantes atrasos na saída do vôo."
Cons: "More efficient check in. Long wait at gate."
Pros: "punctual, airline staff were accomodating"
Cons: "nobody speak English"
Pros: "Cabin crew amazing"
Pros: "Nice people once you get to an agent"
Cons: "Long lines of confused people trying to figure out which is the right one for them. Need more people giving orientation as people arrive to GRU airport."
Pros: "The airplanee accommodations are comfortable and the service was very good."
Cons: "3 hours delay"
Pros: "Boarding was organized and punctual."
Pros: "Perdimos el vuelo por demora en el tráfico y nos ofrecieron muy gentilmente otro vuelo sin costo. Estoy muy agradecida!!!!!"
Pros: "Checkin pelo aplicativo rápido e eficaz, com uso do passbook."
Cons: "Cobrança da Internet a bordo."
Cons: "Extremely uncomfortable seats for such a long flight 10 hrs"
Pros: "Great service. No delay. Quick and efficient boarding. New, clean aircraft. Comfortable. Would certainly fly GOL again. And recommend. Easy on line check in."
Cons: "I didn't know about the luggage extra fee.when i buy a ticket ,i mean that include the luggage! In this point , i was very disappointed!!!"
Pros: "Cabinstaff were friendly and professional"
Cons: "The flight was late."
Pros: "Service was great"
Cons: "A little delayed flight :-/"
Pros: "Quick boarding, smooth flight, and my checked bag was waiting for me at the carousel by the time I got down to baggage claim. All in all, a very easy flight"
Cons: "The carry-on bag policy is a bit unusual so I ended up checking the suitcase I’d typically bring as carry-on"
Cons: "Space on the seats, between the seats."
Pros: "Friendly service"
Cons: "No kosher food"
Cons: "Couldn't check in online because system was down and at the airport they had trouble printing my ticket because of a challenge between kayak (flight network) and Gol. Literally hours wasted."
Pros: "We lived in Brazil 4years ago. The airport experience was miserable. Today I lived the dream. I booked online without a cpf onKayak. Got to the airport early...honored my Delta status seamlessly. Changed my flight easily. No arguments over baggage fees and delta status. GOL rocked it today!"
Cons: "First flight was late so we miss the connection and the second flight is even left earlier knowing than 10 people had to take this flight No entertainment on flight Had to pay for beverage Poor english"
Cons: "They had only 4 people checking in the luggages and the lines was huge ... my wait in line was longer than my fight which I think it's absurd"
Cons: "Gol decided to charge 35 Reals for each checked baggage. As a result most passengers do not check their bagagge and the crew has to do tetris during 20 minutes in order to accomodate all on-board items. This produces tension among passangers and the crew."
Cons: "Every step of the way from checking in to picking up the baggage was very frustrating... one of the worst flying experiences I have had."
Pros: "Very clean, orderly boarding"
Cons: "Need more instructions on boarding in English"
Pros: "It was a short flight so there was no entertainment and I believe the snack was just a snack. But neither of those two things were necessary anyway, I was quite happy to just take the short trip without. I like GOL, it's a nice airline and the people all seem very happy to work."
Cons: "Although not really necessary, it would have been nice if the inflight magazine could also have English because most of us first language English people don't speak a second language, unfortunately!"
Pros: "Comfort and friendliness"
Pros: "Space between chairs (GOL +Conforto)"
Cons: "Food includes is the same every flight. A bit delayed, but it wasn't GOL's fault (weather)"
Pros: "flight attendants were very good!"
Cons: "Our flight was delayed due to bad weather which was not the airlines fault but they gave us no updates then didn't help at all once we missed all or connections. In the end, we had to purchase new flights from Sao Paulo to Sydney to make our important function on Wednesday morning. We went to the Etihad desk in São Paulo and they did nothing to help us except suggest we complain via the website. The worst flight experience of my life!"