Flight from Savannah arrived very late and we did not take off till 2 hours after scheduled departure!
My flight was canceled, and instead of rebooking me on a non-stop first-class flight for the same day, which I originally had, Delta rebooked me on a one-stop flight for the following day. When I checked the Delta app, I noticed that there were available flights for both the same day and the next day. I believe this indicates poor management on their part.
So terrible. My flight was 4 hours delayed and we weren't notified til last second within an hour of boarding. WE had to sit on the plane for 4 hours. ridiculous.
During the flight, the only refreshments provided were crackers and soft drinks; no substantial food was offered despite the international route. Furthermore, our initial flight was delayed, causing us to miss the connecting flight in Atlanta. The airline did not hold the connection, and we were informed that the next available flight is not for another 24 hours. While I am aware of alternative options via JetBlue, they operate out of JFK, which is not a viable solution for us as a resident of New Jersey.
I was happy that I was able to get a last minute flight but unfortunately my seat was a middle seat. Even with Delta Comfort I wasn't comfortable
The seats weren’t reclining even though it wasn’t as exit seat
It was good because we traveled without luggage, carry on only.
We were delayed, which I think had to do with air traffic control. Otherwise, everything was great.
Bad crew with full of attitude, bad plane. Pls get some new planes. No food, no drinks nothing
Boarding was easy. Gate agent was great! I have flown at this time before and they always make the announcement that the overhead bins are already full or my carry on is subject to plane-side tagging. Never fails. A bigger plane with more overhead space would be better. Overall a great flight
the seat was not padded at all - uncomfortable after a 3 hour flight
Flight was delayed 5 hours. Initial reason for delay was 'maintenance' - which makes sense. Then, the additional 2 hours continued to say it was maintenance - when I know EWR had a 2 hour delay. AA did not say that. Additionally, when boarding, there was only one agent at the counter for a long time - until another came to help. After boarding, we had to wait another 45 minutes due to 'no catering'. So while we waited for catering, AA continued to board additional passengers - which seemed odd - and raised questions about what really was going on. I sat in First Class. During the flight, the flight crew allowed a significant number of non-First Class passengers to use the front bathroom - which created a very crowded environment in First Class which was uncomfortable. This also delayed First Class passengers from using the bathroom. Overall, horrible experience.
Returned home with a blood clot from flight homes and the uncomfortable aircraft I was on.
Seat was VERY uncomfortable. Flight was delayed and then boarded slowly. The crew was super helpful with boarding and supporting maximizing the luggage in the overhead.
Absolutely terrible. Would never fly American again. 2 deplaned incidents and delayed by close to 24 hours. $12 meal voucher for first class passengers was an insult to the injury. Pathetic.
Delayed, no updates, had a rewards number but was not working
Newark airport grounded inbound flight and only announced when the flight was about to start taxing.
They lost my luggage and it didn’t get delivered until the next day.
These are the things that AA did right on this flight:1 Smooth Boarding Process, 2 Departed on time, 3 Arrived early at destination 4, Friendly and courteous staff. Great job AA!
Cold air blew constantly on my legs almost making me numb.
