It wasn't clear that we would need to pay to check our luggage, especially since every international flight I have ever been on allows you a checked bag at no cost. When we got to the airport it cost us $130 each to check our bag which we were told it would have been around $50 if we had done it online ahead of time (if we knew). $130 per bag is excessive for checked luggage and we were extremely frustrated and disappointed. I like to fly Virgin when I can due to comfort but that experience left much to be desired.
Food was okay.
On demand entertainment system was okay with good choice of hindi movies but not much English options.
Check in was horrible, i spent 2 hours just for check in process.
Unnecessary arguments by check in staff on cabin luggage bag size, the same bag that all other airlines allow.
No initiative taken by air india staff to speed up immigration process, security particularly when almost everyone spent 2hr.for check in. Almost all the passengers were in panic mode due to the delay and the only thing air india staff did was to say 'rush to the gate'.
No separate lines for Web check in. ..
Seat was horrible. Absolutely no cushion. I had to use 4 pillows to save my bums.
Only 2 meals were served in 17 hr flight. .. snacks, water juice were available but only 'self service' basis in pantry area which was crowded most of the times. Not even water, juice were served. ...not even once.
I don't want to say anything about air hostess...they do abig favor on us by letting us enter the aircraft.
Direct flight.
A couple of the crew members were nice.
Good take off and landing.
Old "dingy" planes.
Unorganized boarding procedure.
A couple of the crew members were disrespectful, combative, whining about other passengers and definitely needed to be trained in customer service.
Chicken/pasta was bland and not cooked well, pairing of the food was terrible, in fact they even had the wrong condiments - they gave butter with the omelette but no bread. In that case, instead of butter, ketchup would have made sense.
The music section of entertainment had one song in each genre. Poor touch screen, no pullout remote and not the best selection/ not properly organized.
Overall, I would say, United needs to learn from their peers - middle eastern and asian airlines about service, food and process. The only thing going for them is the direct connectivity
The TV and overhead reading light did not work, so I could niether read nor watch TV for 14 hrs of flight. Out of 4 Lavatories in my section, 3 stopped working halfway into the journey.
We’re not the seller.
At KAYAK we don’t set the prices, so it’s not possible for us to guarantee what other companies are selling.
We compile tonnes of data for you
Our service lets you quickly and easily compare results from hundreds of travel sites at once. In this sense, KAYAK is a search engine and we can't guarantee prices we find.
Why aren’t prices accurate 100% of the time?
Prices on airline seats, hotel rooms and car rentals can change frequently. Several people may also be trying to buy the same travel option simultaneously. As a result, you may find, on occasion, that certain prices are no longer available.
If you have more questions or if you have a bad price to report to us, please send us an
email
and someone from our team will get back to you promptly.
¹
Hacker Fares sell tickets to/from a destination via different airlines and are subject to the booking
requirements and terms of each. Any changes made to one of your tickets will not necessarily afford
rights to change the other ticket. Fares change frequently and are subject to availability.
International travel may require proof of return flight.
Air India
Emirates
United
Virgin Atlantic