Find Deals on Flights from Mumbai Chhatrapati Shivaji to Newark (BOM - EWR)

clean

online check in was difficult. flight delay (20-25 minutes) due to mechanical problems

Boarding is always a bit confusing as I stand around unsure of when to board. The crew is very courteous and professional and even on a short flight the food is great, especially the chocolate.

The entertainment was not great but it was a very short flight.

No entertainment at all! And was told that I may have to get on a different flight on a different airline because of weight issues.

Direct flight. A couple of the crew members were nice. Good take off and landing.

Old "dingy" planes. Unorganized boarding procedure. A couple of the crew members were disrespectful, combative, whining about other passengers and definitely needed to be trained in customer service. Chicken/pasta was bland and not cooked well, pairing of the food was terrible, in fact they even had the wrong condiments - they gave butter with the omelette but no bread. In that case, instead of butter, ketchup would have made sense. The music section of entertainment had one song in each genre. Poor touch screen, no pullout remote and not the best selection/ not properly organized. Overall, I would say, United needs to learn from their peers - middle eastern and asian airlines about service, food and process. The only thing going for them is the direct connectivity

The flight on time and comfort

Nothing

Not much turbulent. Smooth.

I did not get the meal of my choice, also as I tried to check in at home, the system did not give me much choices to respond to, instead the system blocked me entirely from early check in and it wasn't enough time to make calls. I think check in should be made available at least 48-72hrs ahead not just 24hrs. Also walking from terminal to terminal in Frankfurt is way too far, it seems about 2miles + of walk.

Food was okay. On demand entertainment system was okay with good choice of hindi movies but not much English options.

Check in was horrible, i spent 2 hours just for check in process. Unnecessary arguments by check in staff on cabin luggage bag size, the same bag that all other airlines allow. No initiative taken by air india staff to speed up immigration process, security particularly when almost everyone spent 2hr.for check in. Almost all the passengers were in panic mode due to the delay and the only thing air india staff did was to say 'rush to the gate'. No separate lines for Web check in. .. Seat was horrible. Absolutely no cushion. I had to use 4 pillows to save my bums. Only 2 meals were served in 17 hr flight. .. snacks, water juice were available but only 'self service' basis in pantry area which was crowded most of the times. Not even water, juice were served. ...not even once. I don't want to say anything about air hostess...they do abig favor on us by letting us enter the aircraft.

The food was good.

One if the crew dropped juice on me.

We have bought our seats, but in the airport it was found that our seats were assigned to somebody else and nothing could be done to give them back to us

None

Terrible flight had to delay few times , we had to wait inside in the plane for more than 2 hours , they had me to check im my carry on in geneva layover even i had a personla stuff inside and with no lock , rude crew i never even fly with suiss i had toncome back with lugthansa because they had to delay the flight again

Good boarding was fast

Food was very bad Entertainment systen was broken Service was non existant

I was in economy + which had good leg room

Overhead bins for economy + are placed elsewhere. Preselected meal not available and was delayed in serving the alternative for 20 mins. Entertainment options include TV shows with 1 episode to pad the numbers

The flight was on time. The flight crew was amazing. The overall experience was exceptional. I recommend this service to anyone who's traveling.

Everything

Nothing

Great staff. Super friendly. Nice website. Clear and easy policies to follow. No problems with them. They also offer second chance upgrade offers via email if you purchase the tickets directly from them.

The armrest in coach doesn't go all the way to 90 degrees if the other person isn't in the chair next to you.

Excellent flight attendants.

The boarding process for the economy class seems a little chaotic since there is no distinctions by zone or seat row. The result is a surge of people right when they announce boarding for that cabin.

I was bumped up to Premium Economy, which resulted in a much more comfortable flight than Economy. The crew was nice.

Entertainment choices did not include newer movies. Too many older movies that had already been watched prior to this flight.

boarding area to Frankfurt was cramped. Not quite sure why two flights were scheduled for the same gate and caused confusion when both grouos wwre asked to board the plane

Ok food and ok entertainment

Plane was very hot and there were no air conditioner valves so we had to sit in a hot plane for thirty minutes. Seats didn't recline at all so sleep was out of the question. Just a very miserable flight overall.

I like that this plane had more leg room then other airlines.

The flight took off at scheduled time.

The TV and overhead reading light did not work, so I could niether read nor watch TV for 14 hrs of flight. Out of 4 Lavatories in my section, 3 stopped working halfway into the journey.

I like the food served in airindia.Also the the timing of departure and landing is perfect.no delay