Find Cheap Flights from Mumbai Chhatrapati Shivaji to Newark (BOM - EWR)

Everything was very good

Comfort and friendly crew.

Electronic entertainment can be better.

Food was okay. On demand entertainment system was okay with good choice of hindi movies but not much English options.

Check in was horrible, i spent 2 hours just for check in process. Unnecessary arguments by check in staff on cabin luggage bag size, the same bag that all other airlines allow. No initiative taken by air india staff to speed up immigration process, security particularly when almost everyone spent 2hr.for check in. Almost all the passengers were in panic mode due to the delay and the only thing air india staff did was to say 'rush to the gate'. No separate lines for Web check in. .. Seat was horrible. Absolutely no cushion. I had to use 4 pillows to save my bums. Only 2 meals were served in 17 hr flight. .. snacks, water juice were available but only 'self service' basis in pantry area which was crowded most of the times. Not even water, juice were served. ...not even once. I don't want to say anything about air hostess...they do abig favor on us by letting us enter the aircraft.

The food was good.

One if the crew dropped juice on me.

Check-in counter staff at Mumbai Airport was nice. Crew was quite attentive to passengers during flight BOM->BRUX.

BRUX->EWR Flight :- Long & Winding single que at pre-boarding counter. Crew was curt & not that attentive .... Serving Wine in Plastic Glasses !! .... Temp. in Economy Cabin was High .... Oxygen was LOW !!! When informed about these difficulties the Crew gave excuses that others haven't complained about it, & only after a strong protest did they admit to it & started to correct the situation. Crew response was also quite lack lustre. The leg rests were also missing !!! Overall the flight from Brussels to New Ark was disappointing...

After web checking, luggage drop off at Mumbai airport took for ever. It was slower than regular check in line. What was the point of web checking?

clean

online check in was difficult. flight delay (20-25 minutes) due to mechanical problems

Boarding is always a bit confusing as I stand around unsure of when to board. The crew is very courteous and professional and even on a short flight the food is great, especially the chocolate.

The entertainment was not great but it was a very short flight.

The flight on time and comfort

Nothing

Not much turbulent. Smooth.

I did not get the meal of my choice, also as I tried to check in at home, the system did not give me much choices to respond to, instead the system blocked me entirely from early check in and it wasn't enough time to make calls. I think check in should be made available at least 48-72hrs ahead not just 24hrs. Also walking from terminal to terminal in Frankfurt is way too far, it seems about 2miles + of walk.

No entertainment at all! And was told that I may have to get on a different flight on a different airline because of weight issues.

Direct flight. A couple of the crew members were nice. Good take off and landing.

Old "dingy" planes. Unorganized boarding procedure. A couple of the crew members were disrespectful, combative, whining about other passengers and definitely needed to be trained in customer service. Chicken/pasta was bland and not cooked well, pairing of the food was terrible, in fact they even had the wrong condiments - they gave butter with the omelette but no bread. In that case, instead of butter, ketchup would have made sense. The music section of entertainment had one song in each genre. Poor touch screen, no pullout remote and not the best selection/ not properly organized. Overall, I would say, United needs to learn from their peers - middle eastern and asian airlines about service, food and process. The only thing going for them is the direct connectivity

The flight took off at scheduled time.

The TV and overhead reading light did not work, so I could niether read nor watch TV for 14 hrs of flight. Out of 4 Lavatories in my section, 3 stopped working halfway into the journey.

Service is bad. Boarding is a mess. I never get upgrades even though business class is empty and I am a star gold. I have never received miles.

The handling of the layover in Dubai. Very appreciative! It was fantastic.

The flight was 15 hours from the US to Dubai, there is not much one can do to make a flight like that EXCELLENT, but the staff was more than accommodating, food was great, open bar and clean amenities. If the flight was not so long i would like this airline again!

The attention to detail by the flight attendants The easy transition from the door of the terminal to the plane

Commenta are the same as the one posted for the other flight.

It was terrible

Because l have to wait for 22 hours and they let me pay for my own visa and hotel when l arrived in dubai

Attentive staff

I love the wide variety of beverages. I also enjoyed how many times they passed through the cabin to offer us drinks.

I have been on the newer planes and the TV functionality is great. However, the older versions have poor quality TVs with horrible functionality. The touch screen does not respond to your finger and sometimes you can't even get the remote to work. They definitely need to update the technology on all planes.

The excellent service and the very attentive cabin crews.