Cons: "This plane was too full for social distancing. I was really skeptical about this flight as it relates to the COVID pandemic."
Cons: "Good for now"
Pros: "The crew was good, and the airline tried to make our wait in the airport as comfortable as possible."
Cons: "The four-hour delay was really hard. Since it was in DC, I don't know why it took so long to get another plane."
Cons: "The flight was delayed over two hours"
Pros: "Comfortable aircraft. Great crew."
Cons: "can't think of anything"
Pros: "Information communicated about delays."
Cons: "- more communication (any!) about bag status when landed - flight delay due to too many/too heavy baggage. Long delay was said to be due to making sure our baggage would accompany destination. Upon arrival, bag was left in NYC but this wasn't communicated. No info on bag status at airport or via ema"
Cons: "First class seats were too close together. It was very difficult to get out of you seat into the aisle. Food was not what it should have been for 1st class There was no wall between 1st class and coach giving little privacy when I worked my laptop. it was in direct view of the middle seat in coach"
Cons: "K a y a k. Booked tickets on WestJet for us, but we were never told that check in and reservation was to be manage through delta so checkin was difficult and we ended up with poor seats because we were not given any advance notice"
Pros: "Very good"
Cons: "Seat assignments should have be provided at check in."
Pros: "The crew was dealing with NOVA/DC residents"
Pros: "Coming from Europe Alitalia and Delta did an EXCELLENT job at assisting the passengers get rid of their luggage just as soon as we were done going through customs... I don't usually fly on this route, but I thought it was perfect. Transfer between Delta terminal was a breeze too..."
Cons: "I usually don't fly from JFK. The food court was expensive (18 dollars base price from a burger seems a high even for an airport. I don't fly from NY normally - so maybe I need to tune my expectation for the locale, and it may have NOTHING to do with the airline company."
Pros: "Preboarded and all went smooth and quick"
Pros: "Dinner was good, entertainment also"
Cons: "Thought thecComfort Plus seats were not as good as Air Canada. Air Canada also serves Premium Economy the same good and drinks etc as Business Class. Did not feel special in Comfort Plus. Sorry just my comparison and opinion"
Pros: "Everything went smoothly"
Pros: "The service is very good from the beginning. The flight attendant is very caring thanks so much."
Pros: "The staff where friendly and excellent to talk to. They boarded us quickly and kept us informed. The flight was smooth and comfortable. Great experience"
Pros: "Delta Flights are always enjoyable and the staff is always treats you with courtesy"
Cons: "The only thing I don't understand is how the planes are loaded. and this is only a comment and I know you and others carriers have there way of doing things. I just don't understand why you load the first section of the plane first and the back of the plane last, It looks like you would want to load the back and come forward so everyone is not getting hit and stood over while everyone is loading."
Cons: "The aircraft is too old, MD-88. I don't know how Delta is flying that type of aircraft. Is very risky"
Pros: "Another safe flight. Crew was very attentive."
Cons: "Flight cancelled due to weather that was never bad but on the potential of bad weather. Had to scramble so my 18 year old son was not stranded overnight in a strange place and Delta does not help. Only rebooked a flight itinerary for the next day for a 4 hour flight with connections on a 1 hour direct flight. Spent an hour on line to figure out what to do. #neverdelta"
Cons: "Plane delayed 4 times for a total of 4 hours"
Pros: "The flight for getting us therw"
Cons: "No food and no entertainment"
Pros: "I didn’t"
Cons: "There was an issue when taxing to the runway and we had to be towed back for repairs. The problem was as we waited there was no AC for too long. The staff was also very unfriendly. 2 times they hit my seat with their cart. I was just not a great experience"
Pros: "Made the best of a overcrowded messy airport"
Pros: "Just the crew people they were amazing"
Cons: "No room plane very crowded I have broken leg and could not raise my leg. No entertainment"
Pros: "Flight was 3 hours late leaving due to frost on wings. De icing truck wouldn’t work so they waited until sunrise and parked the plane in the sun. Real hi tech solution."
Pros: "Flight was nice"
Cons: "Boarding was slow because boarding is done poorly"
Pros: "I liked the fact that the flight left on time and landed ahead of schedule."
Cons: "The flight was rough. The coffee was horrible though."
Pros: "The crew was friendly, relaxed, made everything seem like a breeze"
Pros: "Convince of the online apps and the TSA precheck"
Cons: "The aircraft was noisy, and the seats were very uncomfortable and extremely close together.."
Cons: "The boarding took a long time then when they called for the zone 3 they told us to hurry up. The steward was doing everything by hand motion. You couldn't hear what he was saying. The plane was extremely noisy and we asked what the noise was none of the crew answered. This is not the normal service that I am used to from Delta."
Pros: "I could be wrong, but the seats were very comfortable (for a plane) and I felt my knees weren't as close to the seat in front of me than other airlines. So that's a plus."
Cons: "There were extra seats to begin with and I was traveling alone with an infant. She barely slept the whole flight and I had a stuardis in a red dress who whem I asked for for a beverage made it seem like I asked for it right now. Didn't say a word Else to me until it was time to land and my daughter had just fell asleep. She told me. I had to take her out of the baby carrier. My daughter needed a diaper change and there were no places to change her. I tried to change her by the door really fast. The stuardis said no go change in a bathroom I asked which one had a changing station they said none and to just change in my lap. Plus my car seat was broke when I got it back."
Pros: "Comfortable flight, ample leg room, and the chairs were pretty plush. Comfort+ is pretty nice"
Cons: "On my first flight they forgot to turn the wifi on. I have unlim data but obviously can't use while in air; no big though."
Pros: "Everything went wonderful. Excellent crew"
Cons: "No problems"
Pros: "flight attendants were great."
Cons: "not enough leg room and space. The business class should be at the minimum for economy."
Pros: "Lady said she was taking the seat I paid an upgrade fee for. Crew did nothing. Said I should take her seat."
Pros: "The crew was polite and friendly"
Cons: "My second plane had sooo much moisture coming from the cooling system it looked like the passengers were getting gased and I kept getting wet from water condensation falling on me in a window seat as I tried to sleep from having such an early flight to begin with only to be told it's delayed 3 hrs without explanation."
Pros: "I was delayed coming from an international flight and was so thankful for the help from delta at the counter and at the gate. I did lose my bag but that was my fault in the confusion of jfk. I got my bag in 2 days."
Cons: "When i got my bag back the handle wouldn't go down fully. Baggage handlers must've mishandled it and bent something."
Pros: "Free drinks in Comfort+"
Cons: "See above description"
Cons: "I like the AirFrance seats more than I like the Delta seats. AirFranxe has better entertainment too."
Pros: "They had some weather in atlanta. So they drove us out to the runway and then we sat for 45 minutes with the engines off waiting to leave. I guess it is nice that they want to keep you safe. After missing our connector - they did put us up in a hotel overnignt. However we still had to pay extra for taxi back, parking an extra day at the airport, and extra meals. Oh - and the extra trip to detroit..."
Cons: "So after waiting 45 minutes on the tarmac - we left and headed to Atlanta. There we landed and waited because they had no gate for us. Then we finally got off the pane and ran to our connector which left without us. We were told they don't hold the plane for less than ten people. So the four of us don't matter. We sat and sat waiting...and then lost another day due to travel."
Pros: "Appreciated the crew keeping things low key as it was a night flight"
Cons: "There were several members of one family on the flight scattered all over the plane. They seemed to want to visit with each other before the flight (making it difficult for me to get to my seat) and during the flight (making it tough to get some sleep). It would be nice if they had been seated together so as not to disturb others. I know this really isn't Delta's fault, but some people aren't very conscientious"
Pros: "Flight attendants were great."
Cons: "Movie and TV selection is not great for an international flight."
Pros: "Comfort with entertainment."
Cons: "No food options at all."
Cons: "Family of 6 with 3 minors. Could not sit any of us together."
Pros: "Great service. On time flight."
Cons: "I reserved my ticket through Kayak.com. They auto populated my name and added my maiden name. Because that did not match my passport I was charged $50 at the counter to make the name change. Additionally this took a very long time and we almost missed our flight. I am currently fighting with the airline to get reimbursed."
Pros: "On time - great crew - smooth flight"
Cons: "Not a lot of legroom and on return journey my entertainment screen would not work"
Cons: "Book seats together for parties traveling together."
Cons: "Flight attendant was very aggressive and confrontational."
Pros: "Flight was not over crowded, allowing for proper social distancing! That is MUCH appreciated. Crew was wonderful."
Cons: "The couple in front of me got in a physical altercation as well as the couple seated behind me. Both situations caused much discomfort and could have been defused faster by flight crew"
Pros: "Arrived alive, didn’t sleep in the Charlotte airport like last flight. didn’t lose a bag....didn’t check one, learned that lesson before"
Cons: "WiFi did’t work. Boarding the end of the terminal/gate was a mess. Crew was late, so flight was late. Packed in like sardines....normal American Airlines."
Pros: "On time flight, entertainment and food options."
Cons: "Uncomfortable seats."
Pros: "Easy boarding. Crew was friendly."
Cons: "Both the to and return flights, I was never able to get their entertainment to work on my iPhone. The website fails to load in the browser even though I’m on their in flight WiFi and following instructions specifically"
Cons: "Opportunity to buy food on a 3.5 hour flight. Pretzels just doesn’t cut it on a ‘dinner time’ flight."
Cons: "Paid for First Class so I could sleep on this red-eye. Wasted my money. Seat was uncomfortable, legroom in my bulkhead seat was horrible. I can sleep anywhere...make that ALMOST anywhere, now."
Pros: "Seat comfortable and professional crew"
Cons: "Assist foreigners better"
Pros: "Great Crew"
Cons: "More room"
Cons: "There was a three hour delay for missing crew."
Cons: "Your staff needs to utilize better communication. I scheduled the first flight of the day, and it was delayed. We were stuck on the tarmac for an hour without anyone telling us what was going on. We had to return to the gate to refuel and we left at the time we were suppose to arrive to Charlotte."
Cons: "Caught an earlier flight and the entire team made the process seamless."
Pros: "Very good service"
Pros: "It’s not like it used to be. U S based airlines lag behind their European and Asian counterparts"
Cons: "There’s always room for improvement. Too much to list here"
Cons: "Mobile boarding passes did not work and required us to go back to the service counter and print the tickets. Luckily we had time but this was a hassle given we were traveling with our 3 year old. The woman at the service desk quickly helped us print the passes but stated the mobile boarding passes tended to not scan. They should have told us to print the passes the first time we were at the counter if they knew the mobile passes tend to not work."
Cons: "The flight delayed several times, and the gate was changed. The plane is very old and no service at all (not even water during the 2 hours flight)!"
Cons: "in the airport, the gate area dirty!, bathrooms dirty, no place to charge phone. The walk to the airplane, getting aboard the plane after the gate and flight changed and delayed. Being told it was weather related on the plane and being told it was MAINTENANCE by customer service. The plane was very crowded, the flight attendants never smiled. WHen i told the attendant i was being "rained" on he said...i know its happening everywhere..... he said there was nothing he could do but get me paper towels...they never came. I was very annoyed getting off the plane walking back and forth....it was aweful. and my flight before this was no better i am VERY TURNED OFF BY AMERICAN AIRLINES RIGHT NOW."
Pros: "The crew were polite, accommodating and understanding"
Cons: "The gate was changed 1hr prior to boarding despite the arriving plane having landed 3hrs prior. So with stroller and infant in toe, I had to run to change terminals/buildings. There was no assistance or prior warning regarding this from the check in staff and I made it all the way to the original terminal and gate before having to turn around. The desk staff at the gate was asked about early boarding for infants and said it would be okay but didn’t give clear instructions on boarding so I sat down and they began boarding each group 20 minutes later and did not give priority to mother’s with infants. The stroller which I brought to the gate was then tagged incorrectly with a white tag instead of a pink tag. I was later told by he crew that it meant it would go directly to baggage claim instead of being brought to the door. According to the crew, all staff know to tag with a pink tag. At every step there was blatant display of inconsideration that made an already difficulty journey, that much more challenging."
Pros: "Flight attendant actually seemed to enjoy job even had genuine smile. Made that the most enjoyable flight I’ve had in awhile"
Pros: "Left and arrived more or less on time. No major issues."
Cons: "Gates are way too far apart in Miami and the golf carts to get between areas seem to require reservations and long waits. Ridiculous. Most MIA staff was very rude (this wasn't American's own staff, or TSA, I should note). American stripped my group of our seat assignments (which we had selected 6 months prior) without reason and with minimal apology. No solution offered. Got middle seats but luckily was able to switch on one of the computer kiosks. Flight crew didn't seem to care that other people moved to the for-pay seats further up front (the flight wasn't full)... so why did we lose our seat assignments and get grief with not being able to select anything good? Not impressed."
Pros: "The fact we arrived safely"
Cons: "Long time to claim baggage, three hours delay, uncomfortable seats"
Pros: "Delayed flights. Bumped from my first class ticket. No food. Lack of adequate response from AA."
Pros: "I liked arriving safely, although we were an hour and a half late"
Cons: "American switched pilots last minute, so all passengers sat waiting in our cramped seats for about 15 minutes while pilots got situated in the cockpit. Then it was discovered a preflight mechanical check hadn't been done. So we all sat for another HOUR waiting for the mechanics to arrive and do their work. The flight attendants were unpleasant and rude."
Pros: "I appreciated the interactive screen on the backseat, which provided me entertainment watching Doctor Who and playing Angry Birds. I also liked that the power outlet to charge my phone was more accessible on the backseat instead of below my seat, which is normally where I find it."
Cons: "I did not appreciate that there was a device mounted below 2 of the 3 backseats in my row. Those devices cut into at least a few inches of valuable room to store a carry-on bag. At worst, I've seen 1 seat have such a device, so it was quite disappointing to see 2 seats with them, including mine."
Cons: "Although I should now be at my final destination, I still have 11 hrs of travel to go. My flights were changed three times. The first cancelation caused me to buy new tickets at a higher price I had originally purchased them at. We were redirected from Kayak to Vayamo and they have no sense of customer service. Horrible"
Cons: "Rude crew, no bathroom useage for entire flight and staff would not help handicap with luggage."
Pros: "Accommodation of letting me and my kids sit together."
Pros: "The flight was delayed 4 times until we were unable to make our connecting flight. We were sent home to try again tomorrow. Meanwhile other flights AA made their connections. Total bullshit. I suggest they couldn't round up a crew."
Cons: "You are kidding."
Pros: "Exiting the plane and finally getting out of cramped seating!"
Cons: "Seats were very small. Touching the person next to you is uncomfortable and awkward! I am not looking forward to the long flight home."
Pros: "The spaciousness of the seating on AA is tops bar none"
Cons: "The cookies and it was cold. Jesse"
Pros: "Smooth flight."
Cons: "Could have picked something better to show."
Pros: "I think they were holding the plane for a connection flight arrival."
Pros: "Boarding was simple"
Cons: "For my whole three hour flight a child kicked my chair, i asked the mother politely if she could get her to stop. the woman didn't even apologize and the kicking continued for three hours."
Pros: "Being able to see movies for free was a real plus since the flight from Australia to Wash.DC is so long."
Cons: "Everything OK."
Pros: "I liked that the plane was clean, that the staff consisted of somewhat normal, more mature people, and that water and carry-ons are free."
Cons: "I felt that having to pay $50 extra for a seat when I checked in was pretty deceptive and unethical. I think most people would agree that when they purchase a boarding pass, it is assumed that it includes a seat. Having to pay extra for a seat was something I did not plan for and it was out of my budget, but I had no choice, because I had to get home somehow! I'll be going without groceries this week due to this unplanned expense."
Pros: "Had row all to myself--that's a rarity"
Cons: "1hr departure delay"
Pros: "Older aircraft, seat cushion was on its last legs regarding comfort as I sunk to the frame of the seat. No onboard entertainment on the headrest as compared with our outgoing flight."
Cons: "The seat discomfort and the lack of entertainment."
Cons: "Significantly late & rude, as usual."
Pros: "Clean, friendly staff, great baggage tracking. Smooth flight."
Cons: "Overcrowded, but that's the same no matter where. Usual rude frequent fliers, who also usually take up all the overhead space."
Pros: "Getting off of that plane."
Cons: "I understand delays happen and are sometimes out of your control. However, customer service is something that you can, should, and must control. I witnessed a lack of self control of the American employees (including a Supervisor) and every point of my trip w/your customers. I was embarrassed for the American executive team."
Pros: "Much more legroom on this flight, even though it was a smaller aircraft."
Cons: "Gate agent seemed a bit overwhelmed. Helpful, but not overly friendly. In stark contrast to my earlier flight from Charlotte to Memphis, where the gentleman was extremely pleasant and cheerful."
Cons: "There was no one at the gate to keep us updated about the flight delay"
Pros: "once I made it on it was smooth"
Cons: "plane in cos had to refuel so we were 20 late leaving and I bearly made it to next flight in dallas they were closing doors, young people ran but im old so could not move as fast, it was a challenge to not miss flight"
Pros: "Flight is only an hour so not much to get wrong."
Cons: "We were delayed and I felt like information could have been shared with passengers in a better way."
Pros: "The flight was on time and the crew efficuent"
Cons: "The airplane was cold."
Pros: "We arrived nearly on time & without issue."
Cons: "The plane was warm & no cool air was being dispersed in the cabin & because of that it was very dry. Better temperature regulation, climate control is needed to make fir a more comfortable flight."
Pros: "Seat was small but comfortable. Everything went smoothly."
Cons: "The plane was very cold"
Pros: "Food was delicious!!"
Pros: "The attendant at the desk was very accommodating towards my needs."
Cons: "More food for the second meal. Some deserts would be nice."
Pros: "The details about the flight info"
Cons: "THTe customer service at Charlotte airport were not friendly at all"
Pros: "Crew was great."
Cons: "Flights should not be delayed by over an hour."
Pros: "Boarding fast"
Cons: "Bus took forever"
Cons: "Totally false information provided by Kayak re: seating and seat assignment. Sold as Austrian Airlines flight w/ links to their baggage policies and ability to pick seat. Arrived at airport and told I must check in with United, who charged me baggage fees contrary to Austrian policy."
Pros: "I didn’t die."
Cons: "I researched United’s, FAA, and my car seat company website before trying to board with it. I was told by flight attendant that I could only bring the car seat on board if it had a sticker? I don’t know what sticker she was referring to and it’s tough to keep a toddler safe with just a lap belt"
Pros: "I like flying Lufthansa for entire trip then changing to united airlines"
Cons: "Particular everything the airline"
Cons: "I missed having the navigation map when traveling such a long distance."
Pros: "Brought my own entertainment. Friendly staff. Great boarding process. On time departure"
Pros: "Seem to be a smooth and direct flight"
Cons: "The flight was fine however my seat was next to the bathroom and people would occasionaly Bump in to me ."
Cons: "The flight crew’s non challent attitude"
Pros: "Flight was on time. Friendly crew."
Cons: "It turned out that we were on stand by (without anyone telling us until the morning of the flight) and did not know if we were going to fly out. We could not select any seats at check in and only found out our seats a few hours before the flight. It was quite unpleasant and stressful as my husband and I were flying with our two children and faced a real possibility of not being able to sit together or getting bumped off a flight all together. It was a code shared flight between Lufthansa and United and each airline kept sending us to the other to get any answers or help. neither were helpful. It made it for an extremely frustrating experience."
Cons: "Not a kind service"
Pros: "The boarding and seating happened in a timely fashion, and the crew was courteous. The lunch meal (I had requested Asian vegetarian) wasn't amazing, but not as bad as it could've been."
Cons: "The flight was not with Lufthansa, but it was actually through United, which was extremely confusing as I did my ticket confirmation, seat booking and meal choice through Lufthansa prior to my trip. To find out on the day of the flight that I had to check in and go through United was extremely annoying, as the counters are in different terminals and it was unnecessarily stressful. The flight itself was crammed, with absolutely no leg space, and not even enough space under the seat to stow my backpack (which had fit perfectly on my Brussels Airlines flight to Madrid). I had requested the Asian vegetarian meal, and the snack we got prior to landing was pretty much two slices of cucumber on a small bun (and an apple on the side) - extremely dry and hard to eat. I asked for mayo, but the flight neither had that, nor any other condiments to make the "sandwich" more edible."
Cons: "I was unable to go on the flight because of the extraordinarily high cost of changing a last name from a maiden name to a married name. I was so disappointed by the service."
Pros: "Crew was helpful."
Cons: "We were sitting right next to the crew resting area and it was very restricting to us. I had two little kids that I had to keep quiet for about 6 hours out of 8. Even when my kids were quiet, we were reminded twice to keep quiet. It was very restricting and I was forced to walk back and forth with my two year old to keep her quiet so the crew can rest. Why is the crew resting when they are supposed to be working on that flight? The meal quality sucked, I did not finish it, let alone my kids. My kids were prettu much hungry for 8 hrs. Not a very family friendly flight."
Pros: "Good crew!! Entertainment screen not as good as SAS"
Pros: "Excellent service and a safe flight."
Cons: "Small plane"
Pros: "Service Cleanliness Food Entertainment Boarding"
Cons: "Length of Flight"
Pros: "The flight attendant used my name. Great landing."
Cons: "Tar mat loading. In flight service."
Cons: "I didn't like that there was in fact no plane to board at the time it was scheduled"
Pros: "Good flight"
Cons: "2 Delays"
Pros: "Everything good. Thank you"
Pros: "The flight was on time."
Pros: "We liked the crew, they were helpful."
Cons: "We did not like the video on the United flight that used the app. We were not told about this until it was too late and the instructions were not good for how to get the app--they were misleading. I had to go to the app store, not the United website. Also, our seats were changed without our knowledge and the flight description for the flight from Austin to Washington, DC, specified complimentary lunch and there was no lunch unless you wanted to buy it. This should be more clear, so that I can bring my own lunch if there will be none provided."
Pros: "Seats were comfortable in exit row."
Cons: "Flight sat on runway for over an hour."
Cons: "Flight was canceled and both service desk and over the phone customer service took over an hour so I paid out of pocket to rebook with another airline."
Pros: "The incoming plane was delayed due to 'equipment prep'. Since it was connecting me to my longer leg, I was nervous. The crew did a great job of deplaning everyone and getting the plane ready for our flight with very minimal delay."
Cons: "It was a quick 30 minute flight and everything was fine."
Pros: "the United app that let me watch movies from my own device. The flight attendant gave me an extra blanket."
Cons: "the plane was very old and didn't have the entertainment options that newer planes have. The screen was so small and nearly impossible to see when the person in front of me reclined. The toilets weren't very clean. The food was very mediocre. I have a dairy intolerance, and both options contained dairy products. There was no lactose free or diabetic special meal option. There was an hour and a half delay to repair something on the plane when we made an emergency medical landing in Boston. I didn't mind the landing; I minded the excessive delay and wonder what would have happened if we didn't stop in Boston? What would have happened to the plan?"
Cons: "The dinner, Thai Chicken Curry, contained nuts. Nobody communicated that to the passengers. I ate the Curry, not knowing there were nuts in the dish - I am allergic to nuts. Spent much of the flight feeling sick, being physically sick, feeling ill and not being able to think about anything else. After reading the Curry container cover, it did say the dish contained nuts. But the flight staff, I think, should have communicated this. Also who puts a dish with nuts in it on a plane, with all the allergies that passengers could have? I was not going to die from the experience, but some people are more allergic than I am. I think this choice of menu was very inappropriate."
Pros: "Flight wasn't that long. Experience was okay. Flight was full. Attendants did their job. Some were more polite and helpful than others."
Cons: "No request was made for the outbound flight which I want to comment about. At Dulles Airport, I checked in at the Brussels Airline counter, only to be told that since I was on a flight operated by United, then I had to go to the United Airlines counter to check in. At UA, I was handed a boarding pass which advised that my seat will be assigned at the gate. I saw on the monitor where the available seats were-1 window, the remainder middle row. I got the feeling that since I bought a ticket which cost less than what the other United Airlines customers paid for, then I was being relegated to seats that the other travelers didn't desire."
Pros: "Offering food and drinks as part of ticket price, on-time departure, efficient service."
Cons: "More leg room without extra fees."
Pros: "Comfortable seating, great staff, food was pretty decent, they were very accommodating and had sufficient drinks and snacks through the flight. I would highly recommend Brussels Airlines."
Pros: "The crew was very attentive and the pilot kept us informed at all times. For example, we got to Dayton early and we sat on the Tarmac for about five minutes as there was another plane there. That was no problem. But, after plane left we sat there until it was time for us to arrive before ground crew came out. Then, we waited 20 minutes for our baggage. That was not your fault. That was the fault of the airport as it has happened to me before. The pilot was very apologetic and kept us informed. I appreciated that very much."
Cons: "I was so excited because there were TV's on each seat, but I could not use because the place where I had to plug in for sound was broken. That was a disappointment."
Pros: "My other passengers in First Class. Your crew was also very kind and well mannered."
Cons: "I spent over 150 for an upgrade for a red eye for a flight I already spent over 500. Your crew lacked attention in service and one specific crew member (male) woke me up twice due to the loudness of his voice. Disappointed in the quality for the amount spent."
Pros: "That was the worst traveling experience I've had to date. Yes, I understand there were storms and natural circumstances that held the flight and for that - I understand. What I do not care for is the lack of customer service. There was only one person at the counter in the airport. And let's not mention the unpleasant flight attendent on at 5 hour flight! Nothing offered for the inconvenience. Everyone including the pilot was just as irritated as the passengers. I usually prefer United when flying coast to coast but...worst experience yet."
Cons: "See above"
Pros: "The crew on this flight was absolutely amazing. They were helpful, they were very kind, and very pleasant. Probably the best flight crew I've ever had. Despite originally being annoyed that I wasn't allowed to pick/change my seat, I somehow miraculously got an economy plus seat so I had what felt like a first-class amount of space."
Cons: "Again, the flight was delayed. Despite originally being told that we were trying to get out ahead of storms so we wanted to get going quickly, we ended up boarding and then sitting there for probably an hour and a half. The pilot/copilot were great at letting us know what was going on, but the fact that both the first and second leg of my journey were delayed was excrutiately annoying. Having already been traveling for over 8 hours, the last thing I wanted to do was be even later and extend the flight even longer, obviously. The entertainment also was not available due to some problem in the circuit for the entirety of sitting there waiting to taking off and the first 15 minutes of the trip. Again, the attendants did everything they could and were very attentive, it was just frustrating to not really be sure that entertainment was going to be available for the 9 hour flight you just sat down for. Thereafter the entertainment was great. The food was, again, pretty mediocre compared to other transatlantic flights I've taken. The lasagna was not very good tasting at all. The sandwich they brought near the end of the flight was tasty though. Another plus was full sized cans of juice as opposed to a tiny glass. Honestly once this flight got off the ground it was good. However the combination of the delays, plus my terrible previous flight (which was the one directly operated by Lufthansa, the second flight was farmed out to United) just made the whole journey pretty awful, and probably the worst of my life. On my flight from Munich to Cairo, three weeks ago, Lufthansa left my bag in Munich despite the fact that I had an 8 hour layover - which you'd think would be more than enough to put a bag on a plane. They were very quick about delivering my bag once it arrived, but that previous experience with Lufthansa just served to bring down my opinion of the entire airline. Honesty, I had been told by friends that Lufthansa was a pretty good airline, that didn't show at all. There's a pretty big chance I'll never willingly fly Lufthansa again if there's even a remotely comparable option (which there almost always is)."
Pros: "Great free movies in first class."
Cons: "The first class crew was not very warm or welcoming. The outgoing flight from IAD set the bar high -- they could've spent less time gossiping and more time remembering my drink order."
Pros: "Fast boarding, I time flight"
Cons: "Tight seating"
Pros: "We were supposed to fly out Sat Jan 23, 2016, but a blizzard had shut down the East coast air ports. We rebooked for Sunday. Air ports still closed. So we talk to the United people at SXM and they cannot issue us a new ticket but say we have to book on line or call the United number. Both options would not work for us. They were able to tell us that United only flies to SXM on the weekends and their would be no extra flight to makeup for all the cancellations. We ended up booking a new flight with American Air Lines for Wed."
Cons: "Not getting a refund for unused return ticket."
Pros: "My flight was extremely pleasant."
Cons: "I liked everything."
Pros: "My flight was delayed 2 hours and was not given a reason why. Had to work with several crew members to find another connecting flight so I wouldn't be stranded for 18 hours at the airport. My luggage was delayed from it's original flight for over 24 hours. Had it not been for the amazing United crew, I would have never made it to New York on time."
Cons: "My flight delays"
Cons: "Spirit Airlines is the absolute worst airline to fly on. The planes are old and uncomfortable. The flight was not on time and they charge you for snacks and drinks which should be standard."
Pros: "Not much"
Cons: "Add on fees - feels like a scam. Should have flown SouthWest like I usually do."
Cons: "Due to long line @ tsa flight was missed. Extremely upset"
Pros: "Utilization of Kiosk, check-in, boarding, crew, and pilots. The seats were clean, too. Thank you very much :) !! Flight was also on-time for departure and arrival at destination. * In the Review, put my name as Anonymous. Thank you."
Cons: "Prices for beverages, food, and/or snacks are extremely HIGH! $3 USD for a 12 oz. can of pop OR WATER (16-20 oz) ? ! ! $7 USD for a 5-6 oz bottle of wine ?! The prices are ridiculous!! You can't get water to cry with or if you were on fire. Upon viewing your menu, there is a "bundle" for three or more items. This IS NOT a bargain. You decrease the price by a dollar is nothing. It appears to be overly enrichment and a rip-off. I know that you're in business to make a profit. But dayumm!! REALLY??! You all are certainly taking advantage of your customers. There may be either a continued decrease of purchases or none at all. I noticed that there weren't many purchases in relation to the number of passengers on board at the time. BTW, the price paid for the single bottle of wine ($7 USD) is what it costs for the 4-pack, if not less. A person can purchase 750 ml or 1/5 gallon for the same amount or less (i.e., $5 USD + tax). This is wrong and obliges passenger to make a grudging purchase out of necessity. Have you ever been thirsty before? Can't have water to take medications without spending large amount of money. You can't even get tap water or courtesy cup of water / ice. What type of mess is this? $50+ bag check fee is horrendous!! Your competitors are much cheaper. Please add more cushion and room to your seats. Had this flight been more than 90 mins., I'd be making a trip to the hospital instead of home."
Pros: "Flight was on time"
Pros: "Arrived alive!"
Cons: "Very small seats... no leg room"
Cons: "Having to pay for carry on baggage."
Pros: "Flight took off and landed early. Very efficient!"
Cons: "The plane was a little dirty."
Cons: "I didn't make the flight but was still charged. Did y'all not get the memo that there was a storm?"
Pros: "the affordability and the friendly service.. easy to reserve on line..."
Cons: "cramp seats, the price for the food snd drinks...."
Cons: "We lost the flight and the cuatomer service couldn't gave us a option to flight before 5 days"
Pros: "Departure and arrival were early"
Cons: "paperless boarding did not work - there are more android users than iPhone, yet, the barcode does not show up on e-boarding pass on droid phones. Also, Spirit forces people to sign up for an account to get e-boarding pass. This was not the case with my AA flight the previous day. Tray tables were on a spring so anytime the person behind my lifted it, it snapped and startled me as I was trying to sleep. Crew did not make curtsy announcement asking parents of children to silence electronic devices so there was lots of kid music, beeping, and general noise that even my earbuds couldn't cancel out."
Cons: "The woman at the gate was not very helpful about accommodating me bringing my needed medications on the plane that were in a cooler. Once the crew came, they were much more helpful and willing to assist in getting my needed medications on the plane and traveling with me. Also, it was my first time flying Spirit Airlines so I was not aware that although the initial price for the ticket was very competitive, they nickel and dime you on everything from carry-on baggage to a nonalcoholic beverage on the plane, so when comparing it to other airline prices it's really not as cheap to fly as you initially think it is when you purchase the ticket"
Pros: "Good communication"
Cons: "Small space for legs. Slightly taller height people have knees pressed into back of seat in front."
Cons: "Don't fly spirit. It's the worst airline ever."
Cons: "Excessive baggage charges"
Cons: "I went to the airport 35 min before the flight left with no luggage. I was told that Airline policy is to cutoff at 45 minutes and so they did not give me a boarding pass. I asked for alternative arrangements. They said that they can give me a ticket for a flight 48 hours later. They also said that they do not partner with other airlines so they cannot help. I purchased a ticket with another airline and left a few hours later. The staff told me that this is an everyday occurrence. Policies are fine but the staff should provide alternate solutions."
Pros: "Flight was clean, not crowded, seats were comfortable. Flight was on time."
Cons: "Hour and a half delay"
Pros: "Nothing redemptive was done by Spirit or the staff."
Cons: "The flight was canceled after being moved forward and then delayed. Spirit personnel at the desk didn't know the flight was even canceled and then, when they freceived the update, finally offered either the next flight out or a refund. However, no vouchers were offered even though the next flight out was a full day later so hotels and meals were at a loss to all customers, in addition to the full day delay in travel plans. I also never received an email notification of the cancellation and only received the flight delay email an hour after I received a gate change notification that had the flight time crossed out."
Cons: "Astronomical baggage fees"
Pros: "Horrible airlines. Worst experience I have ever had flying. Terrible Costumer Service. Hidden costs everywhere. I will aggressively spread the word for people to not use this airline."
Pros: "Did not like anything"
Cons: "Worst flight experience I have ever had"
Cons: "Delayed without any explaination or warning. They didn't even change the screen to show that it was delayed."
Cons: "Flights were delayed and over booked, I didn't have a seat and couldn't make my final destination. Had to pay 400 to book another flight with another airline."
Pros: "Good flight, smooth and on time. Very nice flight attendants."
Cons: "Luggage fee was too expensive."
Pros: "The crew (very lively, interactive, attractive)"
Cons: "Seats were horribly narrow."
Pros: "This time spirit left on time. Staff was friendly on second flight."
Cons: "Uncomfortable seats. Felt like a sardine. Mini tray barely large enough for anything. Pay extra for everything except your own body. nitnsure if saving 100$ was worth the experience for me. My back was killing me after the flight. Unless flight saves 300 or more and is less then 2 hours I don't think I can do it again. Get what you pay for, and the concept is great but not sure that's a way I want to save money. Some can't afford more or on a tighter budget so I understand this review is biased. I would say in the end that my only complaint with them would be my first flights crew was rude a bit and plane was delayed over an hour not due to weather. Since Spirit is known for being late.. well. Another unsettling thing was on both flights absolutely everyone was very young. From gate to pilots. All in their 20s it seemed. Not sure if I am comfortable just with pilots on bigger planes being so young.."
Cons: "The pilots going on strike and flight being cancled"
Pros: "Nothing! Spirit airlines is the worst!"
Cons: "They canceled my flight without warning and did not notify me until I was checking in. They stated I should have received an email. Email didn't come until 0820 for a flight due to leave at 0835. No other flights availiable that day? It was 0630 when I was checking in! Unwilling to give partial refund to allow me to fly home with them and just purchase a one way ticket with another airline. Avoid at all cost. Their cheap tickets aren't worth the hassle! Will never book with them again!"
Pros: "Flight was on time. Crew nice & friendly."
Cons: "You have to pay for everything and the brand says it's the cheapest flight you can find because you don't pay for snacks, drinks, etc. Southwest is still by far the best even offering cheaper flights which include Luggage without additional cost."
Pros: "With all the hidden associated fees such as having to pay for all beverages and snacks, they charge you more than any other airlines for your checked luggage and the allotted weight limit of your luggage had to be 40lbs vs the 50lbs with other airlines. Additionally, they do not include the international taxes and fees when traveling internationally so you incurr that fee when leaving the country. By far the worst airline!!!!!"
Cons: "With all the hidden associated fees such as having to pay for all beverages and snacks, they charge you more than any other airlines for your checked luggage and the allotted weight limit of your luggage had to be 40lbs vs the 50lbs with other airlines. Additionally, they do not include the international taxes and fees when traveling internationally so you incurr that fee when leaving the country. By far the worst airline!!!!!"
Cons: "Beware! This airline charges $55 for a CARRY-ON, each way. That essentially means that the ticket price is $110 more expensive than what is cited at purchase. Also, the check-in process was terrible."
Pros: "My flight got canceled after being delayed for more than 5 hours. I called the Airline and still haven't gotten a reimbursement, or a voucher or anything. I understand things happen, but the poor accodomation and response from the spirit airline have been unprofessional and unresponsive."
Cons: "The flight was delayed with no reason given, the tray tables were too small, the seats were too narrow"
Pros: "Flight attendants were not friendly AT ALL. Baggage fees were highway robbery. Charging for a carry on?! Charging an extra $55 for a bag 3 pounds over the 40 pound limit?! Absolutely ridiculous. Never. Again."
Pros: "I knew what to expect as far as luggage pricing and snacks. I boarded close to last and there was enough room for my personal item in the overhead compartment. I spoke to the flight attendant about moving to another seat if it wasn't occupied. She was pleasant and arranged for me to move before take off."
Cons: "The only thing I didn't like was my seat didn't recline. Also, a group of about 20 spent the better part in the aisles moving from seat to seat, row to row. The flight attendant said something to them but they never really dispersed. The flight attendant then sat in her seat and read a book while the passengers continued to congregate in the exit row."
Cons: "I cannot believe Spirit charges $50.00 to check a carry on in addition to a checked bag. any other airline I would never pay for a carry on. I understand the airfare rates are low but they make it up in luggage fees. My checked in bag was overweight and I was charged another $55.00 on top of the $50.00 fee. I will never fly with Spirit because of this."
Cons: "I will never fly Spirit again. Charging $55 for a carry on is the most ridiculous thing I have ever heard of. My $180 flight turned into a $290 flight. And when I tried to pay for my carry on ahead of time online it said my confirmation code was invalid. Be more forthcoming with your prices"
Cons: "Entirely too many hoops to jump through. Had to create a profile before I could check my bags - which they require ahead of time or they charge you. Max weight is 40lbs, not the standard 50. But don't put that extra weight in your carry-on, because that's an extra $35 charge for a carry-on. Pick your seat - any seat, min. $15 charge. And they make it look like you've missed a step by not selecting your seat (that they'll charge you for). You can let the system auto-select one for free, but it's not obvious. Carry-on too big? $100 at the gate. I didn't get any of these extra charges, but I spent entirely too much time reviewing and re-reviewing everything just to be sure I didn't miss something. I just want to fly without the games. 1st and last time on Spirit."
Cons: "The employees were terrible, inflexible, uncouteous, and fake! I'm both Baltimore and Fort Lauderdale! It was my wife and mine birthday and it was the worst flight experience of my life. We will never fly with Spirit again. Maybe you guys want youre employees to have these characteristics, but if you dont, you should really review the employees and practices of your company. We were charged an additional 100 for a bag...on my birthday!!! Thx guys for being so bad that we can actuallybappreciate good airlines."
Pros: "I like the assigned seats when checking in, it keeps the boarding process less hectic with everyone trying to be the first on the plane to get the "best" seat. The flight crew were friendly and even better had a great sense of humor when giving the standard flight announcements."
Cons: "my departing flight was late taking off due to "maintenance""
Pros: "On time departure"
Cons: "Lack of seat selection process"
Pros: "There were no delays or malfunctions. The flight was smooth and on time."
Cons: "The food/snack options. The amount and/or limited amount stocked."
Cons: "Being charged for water"
Cons: "bags lost not apologetic took 7 days to get bag"
Pros: "Very cheap tickets"
Cons: "Didn't even offer a cup of water"
Pros: "It was on time both at arrival and departure!"