I flew to SC on JetBlue, which cost me around $90 in total, because they let you fly with one bag for free. Because of scheduling, I flew home on Spirit. My ticket for the Spirit leg cost $78, but at the airport, I was charged another $75 in baggage fees!!! At the airport, Spirit charges you $50 to check one bag. To add insult to injury, they charged me an additional $25 to check my 44 lb bag because it was "overweight," Unbeknownst to me, unlike all other domestic airlines with a weight limit of 50 lbs, Spirit has a weight limit of 40 lbs. The same bag that I flew down on JetBlue for free cost me $75 to fly home, nearly (unexpectedly) DOUBLING my ticket price at the airport.
I want a full refund. Spirit took no responsibility. Though I checked in on time they said I was a no show. Securtiy line delayed me and i was not at the departure desk until 5:05pm. Flight deoarture was listed as 5:14 pm. BUT THE FLIGHT DOOR WAS CLOSED AND FLIGHT WAS GONE EARLY. No recourse. Had to call Jo at customer service instead of dealing with Dave the service desk person in front of me. He tried to help but was not forth coming with a solution. Spirit business practices Very unprofessional. After much arguing with Jo on the phone with a poor connection. Only received credit for return flight. No other way to fly out was offered from MYR to BWI until next day same time which was past the event I needed to attend. Only option offered by Jo was to cancel flight. Now I am forced to use the credit in 90 days yet have no plans to travel. This is bad business. I want all my money refunded.
Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)
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