Dirty plane. Crumbs all over seat.
The crew was great. They all deserve raises.
The crew was great, given the situation—we were delayed because the cargo door wouldn’t lock. Why wasn’t the plane checked before we boarded the 777-200? That’s a lot of people to be left sitting there, especially during Covid .
The staff was very friendly, they were enforcing good safety practices. It's pretty good value for the money, too.
The pretzels were ok, but a wider assortment of snack choices would be better.
Cons: "Gate agent was cold rude and incompetent"
Cons: "Flight attendant was very aggressive and confrontational."
Cons: "Fog in Philly. AA should have diverted our plane to a bigger airport where AA could have serviced us (eg. Washington DC). Instead AA diverted us to Salibury/Ocean City!! We missed our connections."
Pros: "On time flight, entertainment and food options."
Cons: "Uncomfortable seats."
Pros: "Easy boarding. Crew was friendly."
Cons: "Both the to and return flights, I was never able to get their entertainment to work on my iPhone. The website fails to load in the browser even though I’m on their in flight WiFi and following instructions specifically"
Cons: "Opportunity to buy food on a 3.5 hour flight. Pretzels just doesn’t cut it on a ‘dinner time’ flight."
Pros: "Non stop smooth flight"
Cons: "Gate crew sucked"
Pros: "Missed our connection flight. Time to close terminal to far away. Ran to gate closed as we got there."
Cons: "Spending night in Chicago O'hare airport where we rerouted."
Pros: "Is ok"
Cons: "More space between seat and free food"
Pros: "The crew was good in first but ooor in baxk"
Cons: "More room for bags"
Pros: "Kept us waiting at gate for 5 hours, the boarded us, then canceled flight and asked us to deplane. Only gave one meal voucher for two days."
Cons: "After 2 hours of delay, cancel the flight and allow people to get sleep and give vouchers for 3 square meals as appropriate."
Pros: "Great Crew"
Cons: "More room"
Pros: "MIA to EZE we got the priority seats and it was worth the extra expense."
Cons: "Honoring paid reservations. Our flight was cancelled and rescheduled 4 times within the last few days. Communication. No one emailed me or called me to give me options or to even tell me they were kicking me out"
Pros: "My bag was lost!!!"
Cons: "To have my bag delivered"
Pros: "Right on time"
Cons: "Wife on board"
Cons: "The greed of the airlines is on full display. There was a time in the 1960's when flying was a special experience. That is all gone now. Flight attendants cold, and almost hostile."
Cons: "Your staff needs to utilize better communication. I scheduled the first flight of the day, and it was delayed. We were stuck on the tarmac for an hour without anyone telling us what was going on. We had to return to the gate to refuel and we left at the time we were suppose to arrive to Charlotte."
Pros: "Very good service"
Pros: "Desde PR comenzó todo mal por supuesto desperfecto y los de servicio al cliente su solución fue que no podía hacer nada, cuando llegara a Miami resolviera lo de mi próximo vuelo. Fue un pésimo servicio"
Cons: "Pudo haber sido resolver para no perder la conexión a mi destino final."
Cons: "We didn't take the flight. The previous flight arrived late. We had to rent a car to the final destination."
Cons: "We were not able to board on this plane because we were late. We were not able to board the BA because the plane was late; taking off we have to wait for at least 30-45 minutes"
Cons: "Mobile boarding passes did not work and required us to go back to the service counter and print the tickets. Luckily we had time but this was a hassle given we were traveling with our 3 year old. The woman at the service desk quickly helped us print the passes but stated the mobile boarding passes tended to not scan. They should have told us to print the passes the first time we were at the counter if they knew the mobile passes tend to not work."
Pros: "Even though looked like I had selected a seat assignment they were not booked. On first leg of trip had to wait until a couple agreed to be bought off their seats before we could be boarded. Very misleading."
Pros: "Great no complaints"
Cons: "delayed. and boarding crew had no clue how to handle boarding. senile behaviour of a specific old lady"
Pros: "Flight attendant actually seemed to enjoy job even had genuine smile. Made that the most enjoyable flight I’ve had in awhile"
Pros: "Great boarding, crew and seating space"
Cons: "Bathroom line for some reason was always long. Entertainment via wifi was just ok. Older movies only. New movies on the tiny screens that come down every 4 rows or so."
Pros: "Delayed flights. Bumped from my first class ticket. No food. Lack of adequate response from AA."
Cons: "You better hope you don't have a short connection. Sacramento fails to allow you direct access between the A and B terminals. You have to leave and hunt for the other building through the parking garage with no guidance and then go back through security. Unacceptable!"
Pros: "Movies. Safety of flight"
Cons: "Food Too crowed seats no room to breath"
Pros: "Great experience! Entertainment was up to par. Had plenty of up to date and unreleased content. Seats are much more comfortable now as well. Service was great too! As a nearly 40 year old man they allowed me to see the cockpit and that was the first time I was ever offered in my life. Thank you!!"
Cons: "Lack of a decent snack besides pretzels..."
Pros: "Accommodation of letting me and my kids sit together."
Pros: "The flight was delayed 4 times until we were unable to make our connecting flight. We were sent home to try again tomorrow. Meanwhile other flights AA made their connections. Total bullshit. I suggest they couldn't round up a crew."
Cons: "You are kidding."
Pros: "Like the 777-200. Not bad seating for coach."
Cons: "Delay and boarding in Germany we had to ride a bus out to the plane"
Pros: "Plenty empty seats, so I had enough room. Arrival earlier than scheduled, crew provided good service"
Cons: "Food (I had pasta)was lousy, the little TV screen was EXTREMELY unresponsive, Most of the time it would not work - unable to make selections. Seat 19C"
Pros: "Grest staff"
Cons: "Thought the first row seating would provide extra leg room which the reservation page said it would and we paid extra for the seats - not so. it also felt quite claustrophobic with a panel within a short distance of our faces. We had upgraded for better seats but it turns out the seating wasn't better at all. The flight home in seats much further back were MUCH more comfortable. I'm thinking the airline shouldn't book the front seats by the panel as 'better' for the extra price as they were definitely not."
Pros: "I had lots of space to my self"
Pros: "The crew was friendly helpful an our pilot had a sense of humor which is always a plus!"
Pros: "Flight is only an hour so not much to get wrong."
Cons: "We were delayed and I felt like information could have been shared with passengers in a better way."
Pros: "Well, there wasn't any entertainment, but that's ok. The flight attendants were nice, and the flight was on time."
Cons: "No complaints here!"
Pros: "I'm completely satisfied"
Pros: "Flight never happened, can I give 0 stars?"
Cons: "The flight was delayed three times and ultimately cancelled. I got no notification of the cancellation, only found out because I was constantly checking. Ticketing agents in the airport were overwhelmed and ignored most passengers, on the phone they were useless and offered no solution. I was attending a family funeral in the morning and after American offered no options I rented a car (another huge expense) and drove all night to get the my destination."
Pros: "When we tried to check in there was not reservation because flight was with American not satam - luckily we figured it out"
Cons: "Make it clear that ticketing airline might not be the actual airline!!"
It would have been better if we were offered a snack on board as our flight was delayed. We were offered beverages!
Flight delayed for over 3 hours while other flights to region took off.
Cons: "Better communication and more help from stewardess on stowing carry on luggage overhead. Seat comfort was bad."
Pros: "Wireless entertainment and seat spacing on the airbus"
Cons: "Boeing seats are too close together. Space them out"
Pros: "Crew didn’t interact-but in all fairness it was only a 2 hr flight"
Cons: "Plane moaned groaned and squeaked with every movement. Turbulence was nasty in the first stage decent"
Pros: "Crew was superior. Helped switch seats and get to my transfer on time"
Cons: "Not have a two hour delay because a passenger had a nose bleed!!"
Pros: "The crew were all very friendly and very helpful; one gentleman even took time to help me figure out how to get around the airport before we landed since I had a very short amount of time to make a connecting flight."
Cons: "Honestly, this was the best flight I've ever been on. I've never had the pleasure of having an entire flight crew be so friendly, and since the flight wasn't full, it was very comfortable."
Cons: "More outlets / usb charge ports"
Pros: "crew good, seats good"
Cons: "The delay was over 2- 1/2 hours on the run way to honolulu.."
Pros: "Everything from ticketing to deplaning was smooth and professional."
Cons: "No problems at all."
Pros: "Great service from the tiny crew. No issues with boarding, either."
Cons: "Regional jets are so tiny those with small carry-ons are still forced to check their baggage at the gate. How about a larger jet, folks?"
Pros: "The best part of this flight was getting off the plane and vowing never to fly United again. They, in this experience were no better at doing their job - getting people from one place to another on time with a little comfort and dignity - than the cut rate guys. Miserable 13 hour trip for what should've been 4 hours in the air."
Cons: "13 hours of travel time for what should've been 4 hours on two planes. The first was staffed by a miserable crew who seemed bothered by the notion of having to deal with passengers. The second was staffed by a crew who couldn't see the passengers scrounging for anything to cover up with to keep warm. Both crews lacked any sense of pride and professionalism. Add delays to that and you have a sum total of a miserable trip home."
Pros: "The flight crew was excellent, and the flight was even better. Fort Myers is an excellent airport."
Cons: "Movie selection, seats, and the 5 old movies they had on repeat."
Pros: "The crew went above and beyond to help my wife and I find her personal items. It's greatly appreciated!"
Pros: "Can keep electronic devices on in flight mode. Had power outlets, very nice!"
Cons: "Boading horrible mess. A second flight was boarding using same audio system. And no elite flyer pre boading in SFO"
Pros: "The quiteness so I could rest."
Pros: "The flight was full. I was upgraded to an exit row seat which was wonderful."
Pros: "Friendly crew, decent food, good entertainment options to make the flight feel shorter."
Cons: "Ride was bumpy"
Cons: "entertainment was missing movies it said it had. also kept skipping ahead throughout time. also would have been nice to have a refill"
Pros: "Great, friendly service! At a wonderful price in my time of need for a flight the next day!"
Cons: "I love that they now have movies to play on ur phone but I two flights and you couldn’t finish you movie due to each plane offering different movies... a little bummed but not awful."
Pros: "On time Nice crew"
Cons: "Pure sugar snack"
Pros: "Crew were friendly and attentive, service was great."
Cons: "I was seated in the last row, by lavatory door. The plane smelled bad and I could hear a distressed dog barking below. Vinyl seats left my shirt sweaty."
Pros: "Lots of drinks. 10 free Movie options. Snacks. Blankets. Great!"
Cons: "Tiny crowded space, and they wouldn't let economy use the front two restrooms"
Cons: "We were delayed 3 hours on the tarmac with no food/water due to a mechanical issue that should have been checked and cleared before they boarded the flight. Also flying economy was awful. Hardly any room in the seats."
Pros: "Crew was cheerful and helpful, no delays, everything went smoothly."
Cons: "The flight was delayed by an hour"
Cons: "Flight was delayed multiple times"
Pros: "The crew members were great"
Cons: "VERRRRRYYYY OUTDATED"
Pros: "Boarding was quick and easy."
Cons: "Flight attendant never smiled once. She got short with the lady in front of me. Just looked like she doesn't like her job. You could tell she didn't want to be there. I never did hear the Captain speak. The crew just seemed unfriendly to me. Service at the airport was great!"
Cons: "This flight was also late, and this was after having to spend the night in the airport"
Pros: "Boarding passes on my phone"
Cons: "The seats on the first plane were hard as a rock"
Cons: "No gluten free options"
Cons: "Airline would not help in any way. Tried rescheduling flight and they wanted to charge me over $500 when I could simply book a $170 Delta flight. I thought they'd help me replace my ticket with another or at least something, but I guess we all know now how United treat their passengers."
Pros: "Boarding process was fast and smooth, the plane looks clean and the seats where okay Free soft drink and pretzels"
Cons: "No entertainment unless you download the united app and try the wifi entertainment. Slow and not always working"
Cons: "Lots of turbulence. Horrible landing...very abrupt."
Pros: "What did I like like that the pilot let us know what was going on on every moment and the stewardess was very friendly"
Cons: "Seats very uncomfortable last flight 30 minute flight took an hour if not more and not knowing what gate my next flight is until I get there"
Pros: "Everything from boarding to landing was great."
Pros: "Absolutely nothing good to say. Unaccommodating plane and crew."
Cons: "Absolutely nothing good to say. Unaccommodating plane and crew. Pay a little more and fly another carrier."
Pros: "I'm always comfortable when riding UA. The staff is professional and helpful!"
Pros: "Room on the plane"
Pros: "I was late to get to airport-- the airport is small-- I hauled and managed to get checked in and got to gate 15 minutes before take off. There was no one at the gate door. I went to another gate and she tried to call the attendant at the door. She didn't respond because her phone was at the desk. I was frustrated I didn't get on while I could see she was talking with people at the gate and in the airplane-- but I should have been there earlier. That said-- she came out and was incredibly helpful-- she managed to get me on a flight only an hour after that one and I didn't miss my connecting flight."
Pros: "I have nobody sitting next to me"
Cons: "The 20 min delay"
Pros: "Everything smooth and on time."
Pros: "The pilot kept up informed of the malfunction. and weather."
Cons: "The plane had a malfunction of the lights. we had to wait then deplane then board again. I was late to ATL"
Pros: "Great flight attendant"