Flight was not crowded and I had the tow to myself.
Dirty plane. Crumbs all over seat.
Great flight...early arrival. Need more food options
The crew was great. Seating is cramped and too small.
Cons: "Flight attendant was very aggressive and confrontational."
Pros: "yes, no on sat on my row coming or going"
Cons: "Been non discriminatory"
Cons: "Overall good flight however the WiFi didn’t work"
Pros: "The crew was pleasant. The flight was smooth even though we flew through clouds the whole way."
Cons: "If you don't purchase a seat in advance, the airline puts you in a middle seat even if the plane is not full. I don't really like that."
Cons: "Usual complaints - chaos boarding and deplaning, poor entertainment options for free, headset not working. Had to deplane by stairs - we were parked next to an unused jetway."
Cons: "Snacks could be better....seats are small.... it was freezing....no free WiFi and no Tv"
Pros: "On time flight, entertainment and food options."
Cons: "Uncomfortable seats."
Pros: "Easy boarding. Crew was friendly."
Cons: "Both the to and return flights, I was never able to get their entertainment to work on my iPhone. The website fails to load in the browser even though I’m on their in flight WiFi and following instructions specifically"
Cons: "Opportunity to buy food on a 3.5 hour flight. Pretzels just doesn’t cut it on a ‘dinner time’ flight."
Pros: "Great Crew"
Cons: "More room"
Cons: "Your staff needs to utilize better communication. I scheduled the first flight of the day, and it was delayed. We were stuck on the tarmac for an hour without anyone telling us what was going on. We had to return to the gate to refuel and we left at the time we were suppose to arrive to Charlotte."
Pros: "The 787 is a nice aircraft"
Cons: "It should not take 2 hours from touchdown to the terminal. The flight arrived early but by the time the last passenger made it to the terminal, they probably missed their connection."
Pros: "Very good service"
Cons: "Better entertaiment system"
Pros: "Take offs were a few minutes late but we arrived on time at each destination due to savvy pilots and great tailwinds. Staff was in a good mood and so were the passengers, no Scrooge’s!"
Cons: "The only BBQ in Dallas Airport Terminal C is a chain spot....boooo!"
Pros: "The seats are roomier than British Airways"
Cons: "One surly flight attendant-generally obnoxious to the passengers."
Pros: "On time . No significant delays cost of ticket low."
Cons: "Tiny plane with small seats never that comfortable."
Cons: "Mobile boarding passes did not work and required us to go back to the service counter and print the tickets. Luckily we had time but this was a hassle given we were traveling with our 3 year old. The woman at the service desk quickly helped us print the passes but stated the mobile boarding passes tended to not scan. They should have told us to print the passes the first time we were at the counter if they knew the mobile passes tend to not work."
Pros: "Flight attendants incredible!!!!"
Cons: "rerouted through Philadelphia."
Pros: "Flight attendant actually seemed to enjoy job even had genuine smile. Made that the most enjoyable flight I’ve had in awhile"
Pros: "The flight left on time and arrived earlier than expected. Great job by the flight attendants as well! I thoroughly enjoyed my flight back home."
Pros: "Smooth and quick flight"
Cons: "Warm, no refreshments"
Pros: "Went without a hitch"
Pros: "Delayed flights. Bumped from my first class ticket. No food. Lack of adequate response from AA."
Pros: "On-time departure from PHL; on-time arrival in RIC, my checked bag was on the flight."
Cons: "If there was ever a staff that was more eager to shirk responsibility I have never encountered it. At this point you might as well crash the plane and blame a duck. I am personally offended at the shear incompetence of the people employed by your "company.""
Cons: "After flying from Denver to Philly, I had anticipated an hour and a half layover. First email came speaking of a delay, then second, then about five emails later American Airlines notified me that there will be a 4 hour delay. To get from Philly to avoca on a flight is half an hour. On a bus, its two hours. If an airline knows there will be a four hour delay, how do you not provide that service? I watched plent of other flights go to AVP and even to Allentown, no one could offer one of those options to me? Cold, compressed and miserable experience."
Pros: "Accommodation of letting me and my kids sit together."
Pros: "Although the crew encountered a maintenance issue with the aircraft, another aircraft was provided and we were able to take off within an hour. So glad it wasn't cancelled!"
Cons: "Could not bring a guest into the Admirals Club during the flight delay, although I was allowed to do so on the same outbound leg. There seems to be inconsistency in the way the guest policy is applied (e.g., flying first class international)."
Pros: "The flight was delayed 4 times until we were unable to make our connecting flight. We were sent home to try again tomorrow. Meanwhile other flights AA made their connections. Total bullshit. I suggest they couldn't round up a crew."
Cons: "You are kidding."
Pros: "Great first class staff."
Cons: "there was no entertainment for a very long flight. also, it was night time, and the fasten seatbelt signs are so big and bright that it is impossible to go to sleep! Our plan was delayed for 2 hours, meaning we did not get in until 230am. it was exhausting!"
Pros: "The crew on the flight were nice and helpful. Even though it was a short flight"
Pros: "Comfortable seats. Quick boarding. No delays."
Cons: "Again flights attendants were a bit dry."
Pros: "Nice landing."
Cons: "Leg room"
Cons: "No wifi, no headsets to listen to tv"
Cons: "3 hour delay due to maintenance issues on two planes."
Pros: "Flight is only an hour so not much to get wrong."
Cons: "We were delayed and I felt like information could have been shared with passengers in a better way."
Cons: "I was so sick of waiting for the delay and remembering my horrible previous flight that I opted to meet my friend who lives in North Carolina and will be driving home to Richmond instead."
Pros: "The flight was on time and the crew efficuent"
Cons: "The airplane was cold."
Small plane not fully booked and on time
Flight delayed for over 3 hours while other flights to region took off.
Missed this flight because of delays. Ended up in Newark for 24 additional hours. Lovely!
Pros: "The boarding process was good. Departed on time and arrived on time."
Cons: "No social distancing of passengers on the plane yet there are empty rows of seats."
Cons: "The flight was delayed for almost five hours."
Cons: "Direct tv sucks! Had to watch trailer 3 times before movie started. If switched to another movie it started part way. Flight attendants instead of one long announcement made three announcements few seconds between thus cutting in and out of movie."
Cons: "working bathroom and entertainment system"
Pros: "Crew didn’t interact-but in all fairness it was only a 2 hr flight"
Cons: "Plane moaned groaned and squeaked with every movement. Turbulence was nasty in the first stage decent"
Pros: "Good pilot"
Cons: "Snarky flight attendant. Plane was late."
Pros: "The crew was great."
Cons: "Seating is kind of cramped. More legroom would be appreciated."
Cons: "Wouldnt refund my ticket or change my flight. Fee for everything"
Pros: "The crew is nice."
Cons: "The flight was delayed because of a technical issue and then the plane was very cold for most of the flight. And they said my green-tagged carry on would be at the gate when I arrived in Richmond. But then we arrived and they put it at baggage claim instead where we had to wait 20 minutes for it. Too many things were not comfortable or convenient on this particular flight."
Cons: "Crew was not available, that caused a delay. Bags were not loaded, that caused another delay. Gate was not available upon arrival, that caused yet another delay."
Cons: "Flight was delayed 1.5 hours coming into Denver due to an oil leak they fixed at the last airport. Turned out the leak wasn't fixed. Took an hour to get a mechanic to look at it and then they cancelled the flight. United's partner had no other planes in Denver so we had to sleep there after sitting in the airport for almost 4 hours."
Cons: "No TV Screens, everything needs to be purchased on board."
Pros: "I finally made it"
Cons: "Flight was 4 hours late, the gate agent was rude, the Flight Attendant was so large that he hit my arm every time he passed by, no Entertainment/Internet service. EVERY one of my United flights has been late in the recent past."
Cons: "The B 750 just plain flies too slow. 450 mph doesn't cut it for a flight from Chicago to San Francisco."
Cons: "No air conditioning... the plane was hot"
Cons: "cushion on the seats are a bit dead. I wish they notified us of gate changes at O'Hare."
Cons: "Didn’t make the flight because of the airline"
Pros: "The flight attendant's positive energy and the speed/smoothness of the flight"
Cons: "Being 6'6" on a super small plane is never too much fun"
Pros: "Boarding was as expected, flight was on time, all was OK. Nothing to recommend particularly. d"
Cons: "Few choices in beverages and food. No decaf or green tea or coffee except instant coffee. "Snack" was nothing much."
Pros: "Food for purchase"
Cons: "Waiting on the tarmac for 2 hours and not being offered food or drink or to be taken back to the gate"
Pros: "Although the flight was delayed nearly 2.5 hours due to a lightening strike that knocked out the ovens, the crew worked hard to make the flight comfortable."
Cons: "The airline kept pushing back the departure time. I received 5 different emails with different departure times. Once on the plane the food was sub-par (even for airline food) due to the limited oven functionality."
Pros: "The seats"
Cons: "That they lost my bags"
Pros: "The seats on this United flight were far more comfortable than the longer Seattle-Chicago hop. We had more legroom, too."
Cons: "Kept delying the flight for a total of 5hours, and then sat on the runway for 1 hour before take off. Was the worst experience of flying by far. Will definitely go back to delta or American as they are more informative and nicer"
Pros: "This was an average flight on a small, cramped, RJ/CRJ. There was nothing special about this flight and this review is only to stop the over abundance of emails Kayak sends you begging for a review...."
Cons: "Please read what I wrote above."
Pros: "short duration"
Cons: "So short that somehow I didn't get a cup of water..I know they started to serve it but maybe they missed our row, maybe turbulence ended service by then.. I don't know why but I was overheated and very thirsty."
Cons: "Just before announcements to board, the gate agent advised the plane was being checked out / aircraft maintenance. The creeping delay commenced: 20 minutes, then 15 minutes more, then 30 minutes more, etc... with very little communication about when what going on. Finally, we were advised of a gate change and new aircraft. We landed 93 minutes late. Problems happen but keep customers informed!"
Pros: "The crew was very nice"
Cons: "The over all experience"
Cons: "Airline would not help in any way. Tried rescheduling flight and they wanted to charge me over $500 when I could simply book a $170 Delta flight. I thought they'd help me replace my ticket with another or at least something, but I guess we all know now how United treat their passengers."
Cons: "Flight was cancelled and it was too much confusion with no answers. Took forever to be helped. Would not pay or offer a discount for hotel room. Didn't receive a food voucher."
Pros: "Nothing at all"
Cons: "My flight was delayed for the next day because the pilot timed out in the middle of the flight. I had to spend the night in a crappy room at the Ramada while others on my same flight got luxury hotels. I got a crappy $20 voucher for food that only got me crappy over priced snacks. It wasn't enough for dinner and breakfast. Since my flight was delayed I missed and lost money to the circus. 1 had purchased tickets for my 5 children my husband and I for a total of $400. The show was at 11 am and I arrived at Richmond at that time. Your airline sucks. To make it worst on my way to Aguascalientes I got stuck in Houston for the night and half a day because yall delayed flights due to snow that never happened. I had to before for food vouchers because I had already gone over my budget with the delay. Overall it was a horrible experience."
Pros: "United did manage to reroute us so that we cought up with the flight to Europe we were booked on."
Pros: "The morning cookie was good."
Cons: "It was dirty."
Pros: "Very clean and pleasant flight personal great."
Pros: "They were very understanding organization. The flight kept changing . It was like that coming and going"
Cons: "They were very un organization the flight was changed both coming and going it messed my plans up on going and coming and no one cared."
Pros: "On time"
Cons: "Comfort space"
Pros: "The flight crew"
Cons: "The delay from Cancun caused us to miss our connection. The ground crew gave no help, information, or baseline customer service. We were referred to one person after the other only to finally end up in a 3hour line at customer service where we were told we miss the ground transportation and would have to find our own way home. We rented a car from Hertz and drove to Richmond arriving at 5:30am.... very disappointing."
Pros: "Once the plane was good to go everything went smoothly."
Cons: "I don't think it can really be avoided when there is a leak in the plane, but its really hard to be delayed an hour for a flight that takes less than a half hour - and I could've driven that distance quicker."
Pros: "I wasnt on plane long"
Cons: "Our flight was continuously delayed. Our layover actually took than the the drive from DC to Richmond would have taken. I also misplaced my phone on the flight and had no help when I called United looking for assistance today."
Pros: "Flight attendant was fantastic."
Cons: "That it took 2 extra hours to get to Richmond."
Pros: "Flight crew was friendly"
Cons: "They changed our gate from one end of the terminal to another right at the time of boarding and made no announcements. We all found out by text or had to be told by other passengers."
Pros: "I liked when I got home 12 plus hours later than I was supposed to!"
Cons: "The three canceled flights and 7 delays that I was out through were awful!"
Cons: "I arrive to Richmond, Va for a family reunion and with enough time to make the banquet. The baggage services in Newark didn't pack my bag on my flight, the next one afterwards nor the one after that. When trying to contact to see what's the issue nobody answered the phone, for a hour. The bag claim services from when I landed in Richmond didn't have a clue on how to contact Newark or to confirm my bags will be on the flight for that day. I had to do the research and find it myself while she watched a movie on her iPad. Needless to say if I could give a negative star rating I would. I missed the banquet and received my bags the next day and still couldn't get a reason from either airport on why they got left behind."
Pros: "Crew very polite and helpful"
Cons: "seating tight"
Pros: "Despite flight delay the crew tried to get passengers to their destination a little ahead of the time expected due to departure delay."
Pros: "It's cheap!"
Cons: "The amount of space on the plane is incredibly restricted. The seats are actually thinner to accommodate more passengers. We flew on Spirit because it was the only direct flight available to us. Also, it is difficult to gauge the actual price since they charge for EVERYTHING."
Pros: "The whole service was excellent!"
Cons: "they nickel and dime you crew not attentive"
Pros: "Boarding was quick and easy"
Cons: "Flight was delayed due to air traffic control not Spirits fault seats are uncomfortable very little legroom. Would only be able to deal with leg room for a very short flight. Everything cost extra I thought you could at least have a carry on but no had to pay $45 for each carry on and there were three of us and that was for each way and then pay more to reserve a seat so all in all not a bargain in the least"
Cons: "Other flights I have been on let us know what section or terminal we are being dropped off at before we take off and once we get there it is had changed. It helps people who are getting picked up a lot easier especially in a big airport."
Cons: "Awful awful awful we didn’t take off until 1am"
Pros: "It was ahead of schedule on the return flight, attendants were very nice and accommodating at front desk and on plane"
Cons: "Did not have wheelchair and attendant available in timely manner at Orlando airport for arrival or departure. Did not know there was a fee for second carryon bag."
Pros: "stewardess was pleasant"
Cons: "Plane was 4 hour delayed luggage cost very expensive it makes them no cheaper and probably more expensive than other airlines"
Cons: "Service is Not ideal because of attitudes."
Cons: "Traffic accidents delayed me 2 hours and I got to the airport 10 minutes before the flight. I called Spirit air for 2 hours trying to get them to help Meetup but they have a “no show” policy and said I was a no show even though I was there!!!!!!!!!!!! And I had called 2 hours prior to flight to ask for help. Epic fail. Never fly Spirit air."
Pros: "We were an hour delayed and didn’t know it until we arrived at the airport. The website said the flight was on time. We circled for twenty minutes in bad turbulence once we reached Newark."
Pros: "I payed $50 for luggage. Frontier took over an hour to get the luggage to the conveyor belt. I was late for our Easter dinner because of this!"
Cons: "Charged for scary on At AtlNtic City When I return From myrtle Beach I didn't have to pay I meet requirements bag was only15 by 20 Didn't have to pay in myrtle beachI The ticket agent in AtlNticcitu was wrong inactive pY she I shouldn't never again Veryungair when people had bigger. Sh that they put I plane"
Cons: "It was delayed 3 x, then on again, however I received the text post boarding so I missed the flight!"
Cons: "Lost our bag and delayed two and a half hours"
Cons: "The fact that a carry on is $50."
Cons: "Seats are way to small, just not enough room to relax, sandwiched between two other people like canned sardines."
Pros: "Flight took off and landed early. Very efficient!"
Cons: "The plane was a little dirty."
Cons: "The flight was really cold. I had on a fleece shirt and the woman next to me had on a long sleeve shirt and a blanket and we were freezing."
Pros: "Swift flight"
Cons: "Flight wa delayed anchor and half"
Cons: "The airline is a rip off,I have never payed 50$ for luggage plus get charged for carry ons and to change my seat!"
Cons: "My flight was canceled in the morning via email. I callled the airlines and was given different reasons for the cancellations. We were flown out of Myrtle the next day, but the airlines did not cover our hotel cost. All we were given were 2 50 dollar vouchers to be used again on Spirit."
Cons: "Credit card sales pitch"
Pros: "Comfortable for my short legs. Crew was pleasant. Offered ice when I balked at paying $3 for water."
Cons: "Did not like charge for bags $110 for two ordinary bags. Further, charging $3 for a drink of water was scandalous. Shame on you."
Pros: "Friendly (and funny) staff and flight attendants. On time. Comfortable."
Pros: "Nothing redemptive was done by Spirit or the staff."
Cons: "The flight was canceled after being moved forward and then delayed. Spirit personnel at the desk didn't know the flight was even canceled and then, when they freceived the update, finally offered either the next flight out or a refund. However, no vouchers were offered even though the next flight out was a full day later so hotels and meals were at a loss to all customers, in addition to the full day delay in travel plans. I also never received an email notification of the cancellation and only received the flight delay email an hour after I received a gate change notification that had the flight time crossed out."
Pros: "Ease of check in, boarding"
Cons: "Seats very uncomfortable."
Pros: "Spirit between Hartford and Myrtle Beach is not only the least expensive flight, but the only direct flight available. Know that you need to plan ahead with luggage and 2nd carry-ons (not inexpensive add on fees) to get the most value. It's only a 90 minute flight - don't need food or entertainment."
Pros: "Did not like anything"
Cons: "Worst flight experience I have ever had"
Pros: "Great flight and crew. Myrtle beach airport is wonderful to wait in!"
Cons: "Flight delayed due to Newark being overbooked. 1 hour 20 minutes is too much. Same flight yesterday was equally late. What a waste of time."
Pros: "There is nothing positive about this outfit. They should be history long time ago if there was little competition but with out it " it's good to be a King ""
Cons: "See above"
Cons: "The seat on my boarding pass did not exist on the plane. Fortunately there were a couple empty seats so I could stay on the flight."
Pros: "I like Spirit and will only book directly on their website."
Cons: "Flight network hijacked my booking and stole over $95.00 dollars from my bank account, luckily I had the foresight to call Spirit Airlines to confirm a correct price for my booking. I called my bank and cancelled the $95.75 that flight network was trying to steal out of my account. When I treated to involve the media about their scam they said they would refund me the $95.75 but who would believe a con scam company. And as for Kayak to allow this company to prey on it's users. ...Kayak you suck and I will never use your service ever again. The word will spread about this!!!"
Pros: "The folks at desk where helpful"
Cons: "The way you navaigate to website to get bagage paid for. And chossing your seats."
Pros: "We stayed in myrtle beach for about 1/2 hr and didn't have to drplane. Thought the flight crew did a good job with take off and landings"
Cons: "Same flight crew as above Flight delays - 8 emails ( sent about every half hour) informing about delayed flight - obnoxious staff constantly on loud speakers - uncomfortable seats - fees fees and more fees - luggage weight limit of 40lbs - flight staff talking and laughing constantly while most passengers were trying to sleep. It was not unreasonable to want to take a nap at 1-2 and 3 am."
Pros: "Clean, spacious airplane. The flight was fast and smooth!"
Cons: "$55 baggage fee is absolutely insane."
Pros: "Flight was on time. Crew nice & friendly."
Cons: "You have to pay for everything and the brand says it's the cheapest flight you can find because you don't pay for snacks, drinks, etc. Southwest is still by far the best even offering cheaper flights which include Luggage without additional cost."
Pros: "Quick flight and excellent takeoff and landing. Great pilot"
Cons: "Seats weren't as comfortable as they were on the flight to Myrtle beach. Less leg room and harder seats"
Pros: "What was great- the pilot or male steward cracked a joke right after we landed...everyone laughed...thought I was in southwest"
Cons: "Didn't like the fact that had to purchase seat after buying ticket! Then not allowed to take any baggage without charges! Staff members were very nice. Would have been nice to be offer at least a drink of water. I feel I should have taken the other flight I was considering since the only difference was a few dollars that I ended up paying by having to purchased a seat and having to provide necessities, etc when I reached my destination."
Pros: "There was a very entertaining Stewart on my flight home to New York."
Cons: "It was impossible to telephone Spirit Airlines and speak with a live person. I was in Myrtle Beach during Hurricane Matthew and when it was time to depart, I wanted to confirm a few details before heading to the airport. While I accessed online info, it is always comforting to speak to a live person in an emergency situation."
Pros: "Humorous in-flight announcement, i.e. "If you don't know how to put your device in "airplane mode", there's a 3-year old in the back to help you.""
Cons: "Obnoxious passengers. People who waited until the plane landed and was heading to the gate that decided to use the bathroom, The plane sat for over 10 minutes until they returned to their seats."
Pros: "The only thing I liked was how nice the stuartists were."
Cons: "The delays. The lack of reporting the delays! The longest wait to claim baggage. Missing my other transportation because spirit airlines can't get their stuff together. I will never ever fly with spirit again. I can promise you that!"
Pros: "Both Spirit flights were cancelled and I will not use them again"
Pros: "Nothing much."
Cons: "Everything. Not flying with them again."
Pros: "The flight was canceled with no accommodations made for a single customer. The worst airline experience I have ever had in my entire life! I will never even think about booking with this company in the future in fact I am surprised they are even running."
Cons: "The flight was canceled with no accommodations made for a single customer. The worst airline experience I have ever had in my entire life! I will never even think about booking with this company in the future in fact I am surprised they are even running."