Terrible. This was my first time flying Hawaiian. The crew was snobby and rude, the chairs SO uncomfortable that I wanted to get up and walk in the first hour. It’s a 5,5 hour flight from Long Beach to Maui so you can imagine how we felt. And oh we had premium economy seats. Which by the way is a waste of money so don’t bother. Food ( states as lunch on th website) was one warm cheese pastry Water was for sale NO WI-FI availability not even if you want to purchase and only limited shows to watch. Just terrible! I won’t ever fly Hawaiian again.
Fast flight. Friendly crew.
All schedules were on time and friendly crews.
The sales pitch for thier Hawaiian Airlines credit card went on way to long. Repeated the same thing several times (for what seemed like 5-10 minutes), and interrupted the entertainment system too. Just offer the card and benefits and stop there!
Food was a bag of chips and chicken cheese sandwich. pretty bland meal. Flight was smooth and without incident . Seemed to be shorter that previous flights home from islands. Great staff and I had a good book so that was opportune for me to get some reading done. Pilot kept us informed of progress throughout and flight tracking on the app was alot of fun. Always enjoy flying Hawaiian Airlines, See you next year. Mahalo
I don't like that you have no little screen to watch a movie or be able to listen to the music channels. And the food needs to change from hot pocket meals. Back to actual little meal in the container to eat. They taste better! The pockets in front of you is not any room to put your things in anymore. Do you want us to just throw the trash on the floor?
Pros: "Friendly crew, efficient."
Cons: "Check in with partner airline was super glitchy"
Cons: "Food was very poor. No snacks."
Cons: "Getting out on time, coordinating with BOS international terminal staff"
Cons: "Not having to sit in the plane 45 minutes after we were supposed to take off."
Cons: "Entertainment for a 6 hour flight would've made sense."
Pros: "I liked that lunch was provided."
Cons: "Although, the fact that lunch was free could've been made more clear. I ended up spending money on a snack box that I didn't need to spend."
Pros: "Hawaiian Air is great"
Pros: "This is, by far, the superior way to travel! I'm choosing Hawaiian for all my future flights, if I can afford it. You don't feel like a canned sardine."
Pros: "Nothing. Absolutely nothing. I was rerouted to Oakland for no reason -apparently they duplicated my reservation and then deleted it. I was at the airport for over 2 hours before someone would help me. The plane was delayed over an hour after boarding the plane and them we could not onboard for 25 minutes once landing."
Cons: "Nothing. Absolutely nothing. I was rerouted to Oakland for no reason -apparently they duplicated my reservation and then deleted it. I was at the airport for over 2 hours before someone would help me. The plane was delayed over an hour after boarding the plane and them we could not onboard for 25 minutes once landing."
Cons: "Every other flight I have been on does not make you pay for entertainment, headphones, or blankets. I will not fly Hawaiian again."
Pros: "Customer service"
Cons: "I received more updates on delay, gate changes and expected departure time from Kayak by text messages than from the airline. There were regular gate area updates. Passengers were not given any 'make-up' benefits for the 6-hour delay, like access to pay movies or discounted pay for snacks. I don't favor free booze. Even the meal was crappy, not that the crew could change loaded meals. Passengers felt like the delay was not big deal to the airline and crew."
Pros: "Crew was good and I had a comfortable flight"
Cons: "Boarding is always a mosh pit and needs to be controlled. Sandwich sucks"
Pros: "Large full plane that had friendly staff and left on time. No sooner had it taken off than it seemed we were prepping to land"
Cons: "Movies are very expensive"
Pros: "The flight attendants were excellent, airplane was very comfortable and clean."
Pros: "New plane Service A meal with no extra cost Got me to my destination on time Music"
Cons: "Could have had better entertainment choices Did enjoy the music though"
Pros: "People were nice and accommodating."
Cons: "Seats were worn out and uncomfortable. Entertainment was expensive."
Pros: "The timing of the meals, the flavorful food and the listening choices. The night goggles were quite helpful."
Cons: "Sitting that long."
Cons: "Sits are not that good"
Pros: "Very accommodating to meet the needs of my parents who are elderly"
Cons: "Wish flight also available out of Liberty-Newark airport which is closer to home"
Pros: "Decent but not great leg room REAL FOOD AND FREE DRINKS! New big plane"
Cons: "Legroomt can be better"
Pros: "The food offered was tasty enough"
Cons: "The chair was the worst one I've experienced this far in an airplane."
Pros: "The crew does a fine job, and the airplane is comparably clean and comfortable. I fly a fair amount however and I am always disappointed to learn what is NOT included in my fare. The direct connection between where I was an where I wanted to be made the difference in this case."
Cons: "I had a very hard time locating the correct ticketing counter. In fact, due to a lack of signs (Honolulu airport) I was in line for Australia before a person came and asked. It was poorly organized. I was disappointed to pay for my only bag (which was carry-on size and only needed to be checked due to a liquid I was bringing home). I was disappointed to learn that the only in-flight entertainment I had available without paying was short documentary films about Hawaiian Airlines or their staff's travels. On a five hour flight it is particularly frustrating to have so little available. My Delta flight by contrast offered multiple movie titles. In fact, I could have gotten another flight for less $ with more entertainment (but going to a different city)."
Pros: "The atmosphere in the flight was cam and mellow. I love the haeaiin music playing."
Cons: "The food served was a bit gross for breakfast."
Pros: "Smooth landing & in-flight snacks & beverage service"
Cons: "I know the food is free but it is terrible even for airline food both the dinner and the breakfast. No entertainment at all is available so poad up your tablet or laptop for these long flights."
Pros: "The flight crew are friendly and helpful. Got to our destination on time, free hot meal and glass of wine was much appreciated!"
Cons: "I flew with Hawaiian 6mos prior and I had nothing but rave reviews. I should have figured free entertainment was a thing of the past, now you also have to pay additional for a blanket."
Cons: "All entertainment except Hawaiian music was costly. Only drinks and snacks were offered for free"
Pros: "Best airlines crew of any American flight I've taken, very hospitable. The inflight meal was well timed and appreciated"
Pros: "Delayed flight. Pilots were great about giving information to passengers. Attendants were wonderful."
Cons: "We have never had a long flight without any movie choices or other entertainment for the entire trip. It is not ok to have such a void in offerings for passengers for such a long flight. We will never fly Hawaii again because of this. Seems like this airline has gotten carried away with cost cutting. Sorry to say, I will be sharing this disappointment with friends. We have never flown with this carrier before, but we expected better."
Pros: "My experience boarding was a bit of a disaster as the boards at the airport stated an incorrect gate and reported an hour delay which was not correct. I ended up having to sprint to make the flight in a different wing an hour before I thought it was leaving. I barely made it onboard. I think this is an issue with the airport, not the airline but this is the only forum I have to state this. My experience with the crew was amazing. Very welcoming and hospitable. My experience with the airport staff was the opposite. Very unhelpful and cold. The flight went fairly smoothly, but, as is the case with most American airlines these days, the seats are uncomfortable and cramped. The inflight meal was good (for airline food) and very much appreciated on the 6 hour flight. Overall, this was a pretty typical American flying experience. Unfortunately, I was returning from flying with Asian and Australian airlines which were much more comfortable and customer-focused, so my experience on Hawaiian seemed subpar."
Cons: "The crew were talking and laughing loudly most of the flight. It was a red eye flight. I get that babies might cry or a passenger might do something annoying. But by far the most annoying people were the flight attendants."
Pros: "One small meal in 11 hours and no snacks offered. No bread rolls with the meal Everyone was hungry"
Pros: "Great crew. During meal time they did a great job of having passengers adjust their seats so people could eat their meals in economy. If they didn't do this, it would be left to the passengers to ask the person in front of them to raise the seat or have to struggle to eat with that person's seat close to your face. Having the crew do that was great. That is another thing nice with this Hawaiiian aircraft. The seats actually have leg room in econonmy and they recline enough to rest. Don't change that! Also very nice is that you get a complementary wine or beer with your meal :-)"
Cons: "Entertainment options felt like 'nickel and diming'. It is a 5+ hour flight and all the seats have personal entertainment consoles. The only thing is you have to pay ~$7 to watch any of the movies. Be sure to have your book or device loaded up before flight. Each seat has a USB charging port :-), however it only has low amps - this means you can't charge things like a tablet :-(."
Pros: "Great service, plane was very clean."
Cons: "No vegan or vegetarian special meal options. Plane was TOO cold!"
Pros: "Not thing I like in Hawaiian airline, even the Honolulu airport."
Cons: "Airline crew not friendly, very disorganized, no seat assign, need to assign seat before boarding at the gate, make me so nervous, especially in Sydney Airport."
Pros: "Hawaiian Airlines staff are very courteous and professional."
Cons: "The plane had mechanical issues which meant the flight was postponed till the next day. Therefore I missed my connecting flight to Dallas."
Cons: "I think you could provide 1free movie on the flight since it is a fairly long flight. That plus your meal you would be the only way to fly."
Pros: "On time Great seats Great service Great food"
Cons: "Plane was late and barely enough time to make connecting flight to Oakland"
Pros: "It was short but sweet"
Pros: "As always, the crew was phenomenal and very friendly, and meal was better than my own cooking!"
Cons: "Unfortunately, on some of these older planes, there are no power outlets or USB ports for charging my phone."