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fast flight

Wi-fi sucks

Food, comfort, entertainment and treatment by the crew on this flight was spectacular. There was a lot of food, good entertainment and importantly, the seats were wide and comfortable.

Very old plane, 767-300. The bathrooms needed a better and more thorough renovation.

Free movies available in-flight

temperature during flight. Freezing then hot, freezing then hot and never a comfortable temp. Food was terrible. Entrees were flavorless and smelled terrible. Time they served food made no sense at all either. Within the hour of getting on the plane, they served a meal which made no sense because most folks ate before getting on the plane. Stewardesses were not friendly (only 1 made me feel valued and welcomed)

Marti

Nothing, the seats were really horrendous, the head rest was in such an awkward position that it was better to attempt to hunch over and try to sleep on the tray. The lack of leg room as well made it equally uncomfortable. Seriously, the most uncomfortable flight I have ever been on.

See above.

Everything was okay. No complaints as such.

It took a while for the plane to take off after boarding.m

Everything went smoothly, AND the flight was pretty empty so I got to spread out over 3 seats to sleep. A treat!

The male flight attendant was friendly. The boarding personnel were friendly and apologetic for needing to check our carry ons.

seats are so uncomfortable. no space.

Impressed with the quick boarding time. Flight delayed 45 min but still made connecting flight. Good inflight entertainment options

Bad food

Entertainment was very good. Lots of movie selections.

Only serving tea and coffee for breakfast.

- The check-in counters opened at least 30 minutes late. The agents arrived late, they seemed to be having a good time and didn't feel the need to explain the reason for the delay nor apologize for it. - On my flight to Manila from Los Angeles, I did not check in any luggage. I had a carry-on and a backpack that fit perfectly well into the overhead bins and underneath the front seat. On my flight from Manila to Los Angeles, I was not allowed to take the same set on board because the total weight exceeded 7 kg. This put me in a bind because the heaviest item I had was my small LCD monitor which was in my backpack. I had to put it into the carry-on with wheels which I had to be checked-in. I would have prepared to carry it in my backpack because it is a fragile item. When I was told to sign a document that absolves the carrier of any liability for the checked-in luggage and I refused, the China Airlines Duty Officer in Manila informed me that unless I sign the document, my luggage will not be loaded on the plane. I felt extremely frustrated by the attitude of the Duty Officer who didn't hesitate to threaten me and insisted that the rule was imposed on them by the TSA in the US. Instead of helping me work out a solution to the difficulty I was facing, he simply walked away with a dismissive attitude.

Lots of selections on entertainment during flight, good movies and music.

None

Crew was super nice The plane was clean with a lot of power outlets, good WiFi, etc

We were almost an hour late

Great service and on time flight. Got a good comfortable seat with nice leg room.

Great service and on time flight.

Just wish sears would be a bit wider and comfortable. They are not bad but I am sure could be more comfy because I am not skinny.

Flights were always on time . Most staff members were friendly. Seats are comfortable. I looove that they allow you a purse and a true carry on .

Movie selection on long flights not impressive .

Easy boarding and crew kind of ok.

There is a toilet for the main cabin right behind row 5. The door was constantly banging due to a long flight from Orlando to SFO 5hrs 23 mins. Very old uncomfortable first class seats with very little reclining due to the toilet being so close. Not good!!! No real entertainment unless you brought it with you. If this is the standard of United first class now think I will give it a miss in the future.

Everything was okay. No complaints as such.

It took a while for the plane to take off after boarding.m

Nothing, the seats were really horrendous, the head rest was in such an awkward position that it was better to attempt to hunch over and try to sleep on the tray. The lack of leg room as well made it equally uncomfortable. Seriously, the most uncomfortable flight I have ever been on.

See above.

There is an insulation issue in the wall next to 35F...Wall was covered in ice cold condensation.

The check in was well staffed and went smoothly and easily. Loved the large movie selection and picture quality.

Food, comfort, entertainment and treatment by the crew on this flight was spectacular. There was a lot of food, good entertainment and importantly, the seats were wide and comfortable.

Very old plane, 767-300. The bathrooms needed a better and more thorough renovation.

Free movies available in flight

Airplane temp never comfortable Airline staff not friendly Wheelchair service terrible

fast flight

Wi-fi sucks

Entertainment was very good. Lots of movie selections.

Only serving tea and coffee for breakfast.

The staff was friendly for a very late and very long flight

Almost 70% of the plain was stuffed into economy seating while 60% of the economy plus was empty and much more spacious. I feel like optional upgrades should be announced when this is the case, especially for a 16 hour flight

The movies and food

I was seated at the exit seats next to the wall. I feel the seat was more small there. My body hurt so much.

Since I had no check-in luggage on my way to Manila from Los Angeles, my medicine bag was packed in my carry-on with wheels. When, in Manila, I was forced to check-in that piece of luggage, I forgot to move my medication into my backpack which I carried with me on board. In Taipei, I asked the ground crew to retrieve my medication from my check-in carry-on. The team worked diligently and made sure that my medication was handed to me as I was one boarding the plane with the last few. I was delighted by the level of service and the fact that I was able to take my medication before the flight took off. What a difference in attitude between the Manila and Taipei ground crews. Thank you Taipei ground crew!

Easy boarding and crew kind of ok.

There is a toilet for the main cabin right behind row 5. The door was constantly banging due to a long flight from Orlando to SFO 5hrs 23 mins. Very old uncomfortable first class seats with very little reclining due to the toilet being so close. Not good!!! No real entertainment unless you brought it with you. If this is the standard of United first class now think I will give it a miss in the future.

The male flight attendant was friendly. The boarding personnel were friendly and apologetic for needing to check our carry ons.

seats are so uncomfortable. no space.

Everything went smoothly, AND the flight was pretty empty so I got to spread out over 3 seats to sleep. A treat!

Nothing, the seats were really horrendous, the head rest was in such an awkward position that it was better to attempt to hunch over and try to sleep on the tray. The lack of leg room as well made it equally uncomfortable. Seriously, the most uncomfortable flight I have ever been on.

See above.

Marti

fast flight

Wi-fi sucks

Free movies available in-flight

temperature during flight. Freezing then hot, freezing then hot and never a comfortable temp. Food was terrible. Entrees were flavorless and smelled terrible. Time they served food made no sense at all either. Within the hour of getting on the plane, they served a meal which made no sense because most folks ate before getting on the plane. Stewardesses were not friendly (only 1 made me feel valued and welcomed)

Crew was very kind

Delta delayed us SEVEN times and I type this as we are rounding our 30th minute waiting to get off the plane at Logan.

Check in at SFO was helpful.

Website not usable, perhaps because flight was booked on Lufthansa. Requirement to scan passport rather than enter passport number prevents being able to complete process. United wouldn't let me get a seat assignment til I was at the airport the day of the flight, inspite of my going to the airport the day before. United wanted me to upgrade and pay them more to get a better seat assignment.

Easy boarding and crew kind of ok.

There is a toilet for the main cabin right behind row 5. The door was constantly banging due to a long flight from Orlando to SFO 5hrs 23 mins. Very old uncomfortable first class seats with very little reclining due to the toilet being so close. Not good!!! No real entertainment unless you brought it with you. If this is the standard of United first class now think I will give it a miss in the future.

Everything went smoothly, AND the flight was pretty empty so I got to spread out over 3 seats to sleep. A treat!

Everything was okay. No complaints as such.

It took a while for the plane to take off after boarding.m

The flight was 40 minutes faster than expected

The economy seating in this airline are trash

Lots of selections on entertainment during flight, good movies and music.

None

Impressed with the quick boarding time. Flight delayed 45 min but still made connecting flight. Good inflight entertainment options

Bad food

The movies and food

I was seated at the exit seats next to the wall. I feel the seat was more small there. My body hurt so much.

Crew was fine

I quit flying United years ago because of their poor management including delays and poor custimer service. I was stuck with United for these flights as my options were limited. Flight delayed, no surprise I guess. And now waiting for flight home that is delayed so I will miss my connecting flight.

Check in at SFO was helpful.

Website not usable, perhaps because flight was booked on Lufthansa. Requirement to scan passport rather than enter passport number prevents being able to complete process. United wouldn't let me get a seat assignment til I was at the airport the day of the flight, inspite of my going to the airport the day before. United wanted me to upgrade and pay them more to get a better seat assignment.

Everything went smoothly, AND the flight was pretty empty so I got to spread out over 3 seats to sleep. A treat!

the pilot is a pro

a restroom was shut down by the crew making everybody share one restroom

Airplane use to fly from Taipei to Ho Chi Minh old and dirty.

- The check-in counters opened at least 30 minutes late. The agents arrived late, they seemed to be having a good time and didn't feel the need to explain the reason for the delay nor apologize for it. - On my flight to Manila from Los Angeles, I did not check in any luggage. I had a carry-on and a backpack that fit perfectly well into the overhead bins and underneath the front seat. On my flight from Manila to Los Angeles, I was not allowed to take the same set on board because the total weight exceeded 7 kg. This put me in a bind because the heaviest item I had was my small LCD monitor which was in my backpack. I had to put it into the carry-on with wheels which I had to be checked-in. I would have prepared to carry it in my backpack because it is a fragile item. When I was told to sign a document that absolves the carrier of any liability for the checked-in luggage and I refused, the China Airlines Duty Officer in Manila informed me that unless I sign the document, my luggage will not be loaded on the plane. I felt extremely frustrated by the attitude of the Duty Officer who didn't hesitate to threaten me and insisted that the rule was imposed on them by the TSA in the US. Instead of helping me work out a solution to the difficulty I was facing, he simply walked away with a dismissive attitude.

They used a more modern plane for the longer haul part of our two flights home from Bali and appreciated the slightly bigger seats for the longer flight. Good inflight entertainment options.

Terrible food.

Impressed with the quick boarding time. Flight delayed 45 min but still made connecting flight. Good inflight entertainment options

Bad food

Seats are always a pain in the butt Wifi has never worked for me -slow and keeps dropping

Smooth flight, mostly friendly staff, good food

We paid extra for seats with additional leg room and knowing the first row of these is at a wall with no room for feet with legs extended, we requested a different row. We did not get this though we were told we did AND paid for it.

The flight was on time. The plane was clean. The temperature in the plan was good.

It was a little more turbulent than I expected.

Three hour delay, endless gate changes and basically no information shared as to what was causing all the problems. Don't think I'll use Air Canada again if they can be avoided.

Easy boarding and crew kind of ok.

There is a toilet for the main cabin right behind row 5. The door was constantly banging due to a long flight from Orlando to SFO 5hrs 23 mins. Very old uncomfortable first class seats with very little reclining due to the toilet being so close. Not good!!! No real entertainment unless you brought it with you. If this is the standard of United first class now think I will give it a miss in the future.

The male flight attendant was friendly. The boarding personnel were friendly and apologetic for needing to check our carry ons.

seats are so uncomfortable. no space.

We took off on time and landed early.

This new Basic Economy is really awful. You have to check any carry on and you cannot pick a seat. I’m 6’3” and to be stuck in a window seat with two next to me is painful. There is absolutely no leg room if you’re over 5’10.

Check in at SFO was helpful.

Website not usable, perhaps because flight was booked on Lufthansa. Requirement to scan passport rather than enter passport number prevents being able to complete process. United wouldn't let me get a seat assignment til I was at the airport the day of the flight, inspite of my going to the airport the day before. United wanted me to upgrade and pay them more to get a better seat assignment.

They used a more modern plane for the longer haul part of our two flights home from Bali and appreciated the slightly bigger seats for the longer flight. Good inflight entertainment options.

Terrible food.

Lots of selections on entertainment during flight, good movies and music.

None

Since I had no check-in luggage on my way to Manila from Los Angeles, my medicine bag was packed in my carry-on with wheels. When, in Manila, I was forced to check-in that piece of luggage, I forgot to move my medication into my backpack which I carried with me on board. In Taipei, I asked the ground crew to retrieve my medication from my check-in carry-on. The team worked diligently and made sure that my medication was handed to me as I was one boarding the plane with the last few. I was delighted by the level of service and the fact that I was able to take my medication before the flight took off. What a difference in attitude between the Manila and Taipei ground crews. Thank you Taipei ground crew!

Airplane use to fly from Taipei to Ho Chi Minh old and dirty.

Great service and on time flight.

Just wish sears would be a bit wider and comfortable. They are not bad but I am sure could be more comfy because I am not skinny.

Delayed, poor info, no snacks, not even water. Lady at gate was rude. And unpleasant. Nobody kept us informed correctly and when we asked we were treated unkindly. Horrible experience with AA. Will avoid

Crew was super nice The plane was clean with a lot of power outlets, good WiFi, etc

We were almost an hour late

Great service and on time flight. Got a good comfortable seat with nice leg room.

The check in was well staffed and went smoothly and easily. Loved the large movie selection and picture quality.

The service on our flight was absolutely amazing, the food was surprisingly great, and the long ride was as comfortable as it could have been in an economy booking.

My entertainment pad malfunctioned the whole time, even after it was reset. Thankfully I had enough things to keep me busy on my own, but it still would have been nice to have.

There was no rhyme nor reason for who boarded first

fast flight

Wi-fi sucks

The staff was friendly for a very late and very long flight

Almost 70% of the plain was stuffed into economy seating while 60% of the economy plus was empty and much more spacious. I feel like optional upgrades should be announced when this is the case, especially for a 16 hour flight

Quick boarding, staff english is good. Good movie selection.

seat not very cushioned, food is okay. Low TV documentary selection.

The meals are very good and tasty, good portions.

The economy seat is OK but too distance between seats could use extra inch.

Airplane use to fly from Taipei to Ho Chi Minh old and dirty.