Find cheap flights from Japan to Ontario

Cons: "Qatar airways changed the flight time which made the layover 8 hours instead of 3 hours. For the inconvenient it was caused Qatar airways made no effort to compensate."

Pros: "Great entertainment choices. Staff friendly and attentive, particularly nice is that they feed children first, and offer small entertainment gifts to them."

Pros: "The crew was friendly"
Cons: "Bathrooms could have some lotion for dry skin"

Pros: "Amazing service. Incredible comfort."
Cons: "Nothing"

Pros: "Boarding was smooth."
Cons: "The crew were not attentive. I needed milk for my child but they never came back. Their food was HORRIBLE and only two choices and both spicy and tasted disgusting. Honestly the worst flight for me with Qatar airways"

Cons: "Again very impressed with Qatar Airways service on the board"

Pros: "Convince, as this is good direct flight from Nagpur."
Cons: "Improve quality of crew and service from Doha to Nagpur sector."

Pros: "Boarding was very smooth."
Cons: "We were seated in the last row, and by the time the food came around, 2 of the 3 entree options were unavailable. We had to have fish or not get an entree at all."

Cons: "Great selection of movies and the food was really good as well."

Pros: "Much better than average meals"
Cons: "more cell phone charging stations at the airport"

Pros: "The crews are very friendly and seats are very comfortable"
Cons: "There nothing could have been better cause everything is perfect"

Pros: "Not-so-full flight meant we could move about and choose more comfortable seats."
Cons: "TV unit didn’t work, lucky me. They tried two times to restart and reboot but to no avail. The attendant said my choices were to not watch or move to an empty seat. I chose to sit next to my wife."

Pros: "Staff, service,"
Cons: "Legroom, seat comfort, very long flight"

Pros: "The layover was hell. They put me in a warehouse with wooden benches for beds. Never again"
Cons: "Horrible service. The US part of the journey was fine but the rest was aweful."

Pros: "Food was quite good along with service"
Cons: "No entertainment or tv monitors - 6 hours of no movies!!!"

Cons: "Took long time to provide food & water."

Pros: "Aircraft was very nice and comfortable. Flight crew as friendly."

Cons: "Will fly in a bit.still in Qatar airport waiting for my flight"

Pros: "Our flight attendants were all amazing, but especially Joanna!! She was outstanding and went above and beyond to assist us in every way possible!!"

Pros: "Polite crew, food was pretty good."
Cons: "Did not have the duty free item I pre-ordered. I asked the crew 4 times about it, four times because they said that they would check but they never got back to me to tell me that it was out of stock; until I pressed the issue."

Pros: "Qatar flight is no problem"

Cons: "Legroom"

Pros: "comfortable seats good service"
Cons: "nothing"

Pros: "Everything"

Pros: "I took advantage of the upgrade offer, and it was well worth it."
Cons: "Too many mosquitoes, but I'm not sure how they could have stopped them coming on board."

Pros: "FLIGHT ATTENDANTS WERE WONDERFUL"
Cons: "CRYING BABY BUT I UNDERSTAND THOUGH"

Cons: "Out of Vegetarian food. As per them it was because ticket was booked less than 24 hrs"

Pros: "Cabin was very nice with modern equipment and food and refreshments were provided frequently. Entertainment options were great too. Cabin crew were very pleasant."
Cons: "Connecting flight from Philadelphia to Doha was delayed by 5 hours due to some technical errors. By the time we arrived in Doha, there were no more planes heading to Manila. We did get booked a free night's stay in a hotel in Doha along with transport to the airport"

Pros: "Same as above"
Cons: "Same as above"

Cons: "Seats are way uncomfortable and small"

Pros: "Landing and botding is safe"
Cons: "...."

Pros: "The crew who were dedicated to our row came by and introduced themselves individually. They came frequently to ask for anything I required. They prompty responded to a request call. The lavatory to passenger ratio for Business class was excellent and I never had to wait for more than a minute. The food was very good but there is room for improvement."
Cons: "Some of the bread and croissants were not really fresh. Fresh fruits were also very limited and not properly ripened."

Cons: "Before our trip we called Kayak service desk with the request to reserve our seats. The answer obtained was that we should do it online. When we went online there were almost no more seats available so we decided to go to the check in counter in the airport. Although we were more than 3 hours in advance in the airport there were almost no seats available. We were very disappointed about this service, we never experienced this with any other airline companies..."

Pros: "Very nice arrangements, the seats were comfortable, the food was delicious, and the staff could not have been more hospitable. I would be delighted to fly with Qatar Airways again."

Pros: "Exlent"

Pros: "Okay"
Cons: "Okay"

Pros: "Food was better than average, blankets were soft and seats were comfortable. Good flight."

Pros: "Cabin crew friendly and efficient, great service"

Pros: "Crew was friendly."
Cons: "Catering not up-to the standard. Ran out of food. Seats too congested"

Pros: "Very nice"
Cons: "Crews walking between the lines. They don't care pushing to others. They never said sorry for that."

Pros: "Nt bad"
Cons: "Attendants were skiving at the back"

Cons: "Boarding in India is never smooth, no difference here"

Cons: "No WiFi"

Pros: "Great personnels!!"
Cons: "Overall nothing but great Service!!"

Pros: "As the flight would be long (from Japan to Sao Paulo) they had the gentleness of putting us in the best seats well ahead that were available"

Cons: "They cancelled the booking without telling about that And also they didn't prepare a place for staying The desk manager said the booking cancelled by your company"

Pros: "Absolutely nothing!!!!!!"
Cons: "The fact that our flight was cancelled without being notified. I will never make flight arrangements with them again!!!!!"

Pros: "Inflight services, food"
Cons: "Wheelchair services in India, person left in between and had to walk with pain in my foot for a distance."

Pros: "bathrooms had liquid on the floor sloshing around from about 1 hr after take off. Flight attendants need a disposable towel to put down. Nasty bathroom are not pleasant."
Cons: "i was blessed with 3 seats in a row. Had trouble lying down because the arm rests don't go up all the way. The seat belt connectors were not recessed, so they poked me in the side. The movie selection was only so - so. See the selection from Singapore airlines if you want to see a good example. I have many food allergies - for the sweet & savory snacks, the ingredients are in Latin - like a place holder ready for when they get the real words to put there. e.g. dolorem ipsum ..."

Pros: "The flight was cancelled by the airline for no good reason, and it was hard to get the refund for the tickets."
Cons: "Better would be to actually use the flight."

Pros: "Awesome airlines. Everything was very comfortable"
Cons: "I was very pleased with their services"

Cons: "inflight wifi should be provided."

Pros: "Crew"
Cons: "Upgrade entertainment"

Cons: "The seats for such a long flight were so close together and uncomfortable. The flight attendant skipped us twice with beverage services"

Pros: "seating and personal TV screens was good"
Cons: "limitation of family seating for traveling with kids under 2 is not helpful. I would argue that kids >2 can take more time and effort... I was a single mom traveling with a 3 and 6 year old and there were no accommodations made such as earlier boarding or helping us sit together"

Pros: "Always love the efficiency of Hawaiian Airlines' Haneda–based staff and crew!!!"

Pros: "Nice, friendly & informative"
Cons: "Honolulu cookies!"

Cons: "Flight was delayed. No information given to passengers for several minutes. No attendant at the the gate to obtain information."

Pros: "We enjoy flying with hawaiian"
Cons: "Leaving on time and not having to board a different flight because of mechanical issues."

Pros: "The Aloha and smiles!"
Cons: "Nothing"

Pros: "Great seats"
Cons: "Worst airplane food EVER!"

Pros: "Soft landing"
Cons: "Forgetful cruisemembers, phone jack (charger) not functioning, Poor entertainment, but even poorer food!"

Pros: "I like the crew, they were so sweet as always!"
Cons: "As is an issue with all Hawaiian Airlines flights, there is no fan/ temperature control option and I tend to feel motion sick if I don’t have cool air blowing towards me. It also helps me feel less trapped. But, all was fine because it wasn’t a full flight and I didn’t have someone sitting next to me."

Pros: "Food was surprisingly good."
Cons: "my Husband said he felt cramped in the seats. He’s 6’2” and his knees nearly touched the seat in front of him."

Pros: "Complimentary items"
Cons: "Purchased headphones for a screen that didn’t work."

Pros: "Superb plane and service"

Pros: "The Crew was great and I'm sure they were doing their best, but we left over 4 hours late because of mechanical problems with the plane, part of which we were stuck on the plane for. Then the entertainment system didn't work for me the whole flight. It was a loong day!"

Pros: "Crew was extremely friendly and patient. It was my first time flying Hawaiian and I would definitely fly again. Our flight was delayed at the start, but the crew handled the stress seamlessly! Great guest service."

Cons: "Rerouted in airport to different checkin after standing in a long time. Not Hawaiian airlines issue but poor management on the part of the airport staff."

Pros: "Easy boarding, pleasant crew"
Cons: "Awful food, no entertainment"

Cons: "no seatback entertainment"

Pros: "Overall I was happy. Would fly again."
Cons: "Advertisements annoyed me, especially after waking up. Turn them off plz."

Cons: "My wife and I had completely seperate seats. When asked the attendants they did very little to try to accommodate. Wish Hawaiian Airlines would pay more attention abd be more careful with that."

Pros: "Free movies"
Cons: "I didn’t have a seat when I got to the gate. I tried to do a web check in early but got an error sayin could not Confirm my seat. I got a window seat when I bought the tickets and for some reason those were lost and I got a middle seat. No explanation from the front desk nor the gate. Just told I have to wait until they call you. Again no explanation why our seats got moved. Loud noises the whole plane ride while fligh attendants works in galley. No way to sleep on the 7.5 hr flight."

Pros: "On schedule"

Pros: "The landing was the smoothest I’ve had in a long time and the captain apologized for delays and was very informative"
Cons: "No free entertainment choices and the usb was not able to charge my iPad. Crew seemed a bit annoyed when helping customers in the economy cabin and were not as friendly as other crew members."

Cons: "Stiff seats"

Cons: "Every time i try to use the hawaiiain air app it may work at home then when I switch networks on my iphone i get the blue page in the app saying "The page cannot be displayed". The few times i've flown with hawaiian (3 this year) each time i try to use the app at the airport it fails, so i have to print out my boarding pass. The ios hawaiian app is not even an app, it's like a slimmed down browser just displaying a web page formatted for a smartphone screen size. What a poor excuse of an app. Do you have an application department devoted to maintaining this app? If so they are horrible. Go look at the ios reviews of the app, i'm not the only one. I can't wait for more competition to come to hawaii against your flights. You folks won't do a thing until some alternative airlines come down."

Pros: "it was cool to get a read meal during the flight"
Cons: "- The seats were very worn and i could feel the reading material in the pocket behind me. There was no padding on the lower back of the seat. - The airline moved the flight up by 25 minutes. Being late is one thing, but if we didn't arrive early, the plane would have left without us. Moving the flight time up as late as they did is just asking for people to be left behind. - THEY PLAYED A REALLY ANNOYING VIDEO AT THE END OF THE FLIGHT AT VERY HIGH VOLUME OVER THE PA AT 10PM. THIS WAS VERY RUDE, AND THE SAME VIDEO WAS PLAYED AT THE BEGINNING OF FLIGHT. IT WAS NOT AT ALL ENTERTAINING, AND SHOULD BE ELIMINATED FROM THE FLIGHT."

Pros: "Nice selection of movies, touchscreen and USB port were fairly new"

Pros: "No A/C while on the ground and it got very very hot waiting to take off. Then no entertainment or power supple for the entire flight. I had heard many good things about this airline before, but NONE were fulfilled. Won't fly again or recommend. They could have at least offered so compensation or at least a couple of drinks."

Pros: "Pleasantly surprised to be offered complimentary wine and also a complimentary dinner. The touch-screen options were great--nice videos and music with music videos (could hear if you had headphones), plus my favorite: a flight tracker."
Cons: "The middle aisle section of our plane was quite cold and blankets were expensive $10. Next time I will bring one. I was cold in my jeans and light sweater. The touch-screens at each seat were frustratingly and unpredictably unresponsive. The check-in process in Honolulu Airport for Hawaiian Airlines was hands-down the most time-consuming, confusing, and crowded one I have ever been through. Kiosk screen had too much info at once so even savvy kiosk users were very slow to go through process. We had already checked in online 24 hrs prior but that didnt save us any time as we had to stand in the kiosk lines with everyone else to print our bag tags then another line to just drop our bags. Entering this check-in area was a shock to the system as it looked like a mass of people. We were directed to a vague direction where our line should be, then after standing in that line for 10 minutes we were told by a fellow customer that we had to go to a different line amd basically start over. Then came the security check line. We made it to the front looking the whole time for a designated spot to dump our kids' water bottles out (our San Diego airport has a liquid dumping spot with a sign), to no avail. Finally at the front of the line the TSA agent is about to check our boarding pass and my husband inquires about where to dump the water bottles. The agent and front of the line line is situated less than 10 feet from the wall where a drinking fountain is, but of course in our way there is a plastic half-wall barrier (the one to guide the line toward her). She tells us we have to dump it there in the drinking fountains. However the kicker is we have to get out of line to do it--can't be let out and come back to her. Have to wait in the security check line again. No, I'm not kidding. So I decide to take all water bottles and my husband takes the kids on through the security check. When I come back to get back in the security check line the person working at the entrance of that line actually was asking every single person whether they had water--guess she forgot to ask us the first time we went through... bummer. We had arrived at the airport more than 3 hours before our Tuesday 2pm flight. With stopping to eat lunch in the terminal and going through these multiple lines, by the time we got to our gate, boarding had already begun. Boarding from gate to plane went fine."

Pros: "The seats felt bigger in coach than Alaska, Overhead bins seem larger too. Gave food for the longer trips. Not bad either. The crew was very friendly and looked like they enjoyed their job. Boarding was fast, and plane on time. Liked having the small screen monitor at the seat."
Cons: "Like having 24 no penalty cancellation that other airlines have. If have a full flight like having a no charge to put your carry on luggage for free into cargo."

Pros: "The complementary meal and alcoholic beverage."
Cons: "No way to charge my kindle, but that's a minor detail"

Pros: "Great staff and overall very enjoyable..."
Cons: "No entertainment.... really? You can't offer a movie or tv show for free?! That's really silly. Also, my bag got DESTROYED. Cracked, torn, wheels pulled off. Pretty ridiculious. Can't believe I had to pay to check my bag and now have to throw it out and buy a new one!"

Pros: "I got an entire row to myself"

Pros: "The staff was efficient and personable."

Pros: "An average flight, OK on the basics but not much else."

Pros: "Serving free meal and punch"
Cons: "No wifi or charging outlet. Pilot became sick and 3hrs delayed. Pilot came in then crew overtime became issue due to delayed, has to switch crew and delayed even more."

Cons: "Flight was delayed almost 5 hrs at end and touchdown at around 2 am Christmas day. The problem was no one from the airline seem to know or not willing to tell what was going on. It was Christmas Eve, so people naturally was upset not knowing the outcome."

Cons: "I am 40 year resident. The Hawaiian themed safety instructions are corny as I hear them so often...An"

Pros: "Great service... good meal... and free wine! Yeeeew!"

Cons: "Didn't see seat assignments during check in. Hawaiian airline agent at the gate was super rude when I asked to get seat assignments for my family."

Cons: "It would be fantastic if Hawaiian didn't push in-flight purchases and credit card offers so much. Being a captive audience means your passengers can't tune out the imposition. It is disrespectful and pushy! Very annoying."

Pros: "Friendly service, and efficient."

Pros: "The crew"
Cons: "There were no free movies on a flight that Lateef over 5 hours. That's ridiculous."

Pros: "As above ..."
Cons: "Movie selection seemed kind of thin. My 'interactive' touch-screen video monitor was very user-unfriendly, requiring me to push quite hard and numerous times in order to make any selection. Finally got there but only after much repeated effort. Left a note on the monitor advising crew and/or maintenance of this malady, hoping they would provide a fix prior to further use. (Seat 20 G, Flight HA 26, on Sat. Sept. 24th)"

Pros: "Smooth flight"
Cons: "It was freezing on the plane and seats were changed."

Pros: "Food! Real food! Not just a tiny bag o nuts or pretzels! It's a long flight..that's just not enuf for what you paid for the trip!!!!!!!!!! Awesomest service EVER!!!! I've flown with Hawaiian airlines just twice and I recommend them to EVERYONE!!!!"
Cons: "Kinda high on the price of movies"

Pros: "Premium economy that is the best we’ve had . Better amenities, food, service than any other airline we’ve tried"

Cons: "Check-in was poorly organized in Narita. Bag Drop off only took longer than regular check-in"

Cons: "Food options!"

Cons: "Airport boarding lounge was ice cold. Staff couldn’t be bothered with it."

Pros: "Mechanics of aircraft. Boarding."
Cons: "Crew was not very friendly. Not enough staff for such a large plane. Food was not good and took a long time to get our first meal. Could not understand English announcements because she was not very fluent. Probably would not fly China air again."

Pros: "Amazing"

Pros: "The seat @ premuim economy is excellent with great amenities. Food was awesome and catered to cutomers diet needs. The crew was great considering the Language barriers."
Cons: "Nothing! Awesome Airline. Would use again when traveling to Asia."

Pros: "Everything is ok but too much bumpy"
Cons: "Nothing"

Pros: "food and seat are good."

Cons: "Good everything"

Pros: "It was a two and a half hour flight and even in economy they served a full lunch with drinks included and tea and coffee service after. And they were so efficient!"
Cons: "No complaints at all, it was a great flight experience."

Pros: "Easy boarding procedure."
Cons: "Seat was broken. The seat's back kept returning forward. Not a lot of water and snack we're given for flight this long."

Pros: "Sitting in the emergency row."
Cons: "More veg. meal options. Please make sure to offer a complete balanced meal, not just a serving of veggies."

Pros: "Short connecting in taiwan"
Cons: "Food"

Pros: "Awesome crew, full flat seat"
Cons: "Western menu"

Pros: "all long flight is uncomfortable. The crew can help made a big difference. The airline crew seem to be too busy, ignoring when you try to request something. Ignoring you even they saw your coffee smear because desk is too small and slippery. Curtain was close all the time, as if not welcoming people"
Cons: "Crew can help made a better trip by slowing down thing. Snark area should be open all the time."

Pros: "The Flight was awesome in all aspects, And the Seats were exceptionally comfortable"

Pros: "Yes, the crew is doing good but the size of seats to small is not very comfortable."
Cons: "If can make a seat a little bigger"

Pros: "Yes"
Cons: "Good"

Cons: "Ontario Airport for international arrival is confusing. I think this has to do with more the airport than the airline...although the airline could have helped too. There is no one to ask questions once you exited the security area. The signage is incorrect for airport shuttle to the parking lots. In order to get to the parking lot, one would need to first take a rental car shuttle to the regular terminal and then change to an airport shuttle."

Pros: "Service & price"
Cons: "Not much legroom for economy customers, limited entertainment & food selections"

Pros: "The Ontario terminal location is much more convenient and faster than LAX."

Pros: "Kayak customerservice is really poor. Doesn’t allow Change flight on-line. Wait long time to get connect with sales representative. I call three times and my request Still can not be fulfilled."

Pros: "I request to re-assign the seat next to corridor in counter."
Cons: "The airline assigned us with two middle seats among the four-seat pattern again. No other choice."

Pros: "Everything! Well organized boarding procedure (but it helps when the other passengers are well mannered, unlike flying in the USA) and started boarding EXACTLY the time they stated on the notice boards. Friendly crew and very helpful! Tasty meal albeit a bit lean on offerings on the tray."

Pros: "Your system Kayak in general"
Cons: "You do not know what has happend to the bookings of your customers. With some routes, I completed my trips, then, you still run marketing email on those. For cancellation, even you still hold my original amount of money once placing booking, then, you charged again the second time for cancellation fees"

Pros: "People are nice..."
Cons: "Foods are not good"

Pros: "Attendants were good"
Cons: "Airplane food. But it doesn't matter what airline you fly on"

Pros: "Crew are courteous and efficient and food was good"
Cons: "Check isn't organized at all"

Pros: "Full range of movies. Lights down much of the flight for sleeping."
Cons: "They don't offer the long flight supply bad with eye mask, ear plugs, tooth brush etc. They don't come around often enough with water or drinks."

Cons: "The layover was more than 10 hours and NO hotel was provided."

Pros: "Staff and Crew were nice to passengers."
Cons: "No English subtitles for the movies on board. Seats are not comfortable."

Pros: "Just want to give a shout out to China Airlines for our flight from LAX to Tapei - they were so great about making a card for my daughter's 12th birthday, along with a dessert. It really made the 14 hour flight so much easier and enjoyable. The crew was so great on both flights - thanks so much! :)"
Cons: "It was much appreciated! I do wish being able to chose flights easier and having a number to contact them was available"

Pros: "It really was a fine flight. The complaints are minor."
Cons: "The seat-back entertainment systems were more annoying than the usual ones. Hard to read words on the display. The drink service used quite small cups, smaller than the ones that seem to be universal otherwise, and she only filled it 2/3 of the way!"

Pros: "Crew was professional and very courteous. Helpful staff. Nice smooth flight over."
Cons: "offer water more often"

Pros: "Enjoyed the food and entertainment. Leg room was a bit tighter than what I'm used to. Otherwise decent flight."

Pros: "Very good."

Pros: "The flight was fast. Seating super tight. Food was mediocre. But because flight was fast, didn't have to suffer tight economy seating for more than 11 hours."

Pros: "turbulence not bad."
Cons: "Lady passenger arguing for 20minutes with 3 fight attendants about her luggage not being near her seat, because bins were full. she should have been kicked off plane. i kept getting bumped on right shoulder every 8 minutes by people walking up or down aisle. so, no sleep."

Pros: "The staff on this leg of the flight was very nice, however, the next leg they were very rude."
Cons: "It was way too hot on the flight and the smell was very unpleasant. The seats were too close together."

Pros: "The premium economy seats had half recline and leg support. the cabin crew were very courteous. They gave an overnight kit similar to business class. Same food as business except servived with plastic utensils and small plastic tray."
Cons: "The boarding area in Taipei was small, crowded and chaotic."

Cons: "missing baggage"

Pros: "- Very helpful flight attendants - Surprisingly decent airline food"
Cons: "N/A"

Cons: "the air hostesses could have been a bit more accommodating, welcoming, pleasant, willing and smiling."

Pros: "I liked most of the crew. They were courteous and attentive. They were also very helpful in getting passengers situated and seated. I also like that when I had an issue with a crew member a manager and her boss both came to talk to me about what happened and offered apologies. They handled the situation with respect and class."
Cons: "There were two things I didn't like. First was that my on board entertainment set top was not working and I had to change seats. Once in a new seat though I was good and comfortable until a crew member had issues with my placement in an empty row that he wanted to use later in the flight to take a nap. What he did next was not nice, lacked communication and almost ruined the long flight for me. If it wasn't for the rest of the crew being great and his managers apologizing and listening to the full complaint I would probably have decided never to take China airlines again. Will I fly China airlines again? Yes, I will."

Pros: "Comfortable"

Pros: "The food was decent and well timed. The entertainment was great. Personal tv. Great seat in the exit row."

Pros: "I love the friendly and helpful staff. Such nice people."
Cons: "No complaints."

Pros: "Boarding process very efficient Slightly more leg room"
Cons: "Seat slightly narrower, slightly more uncomfortable Nice soft blankets Cabin too warm"

Pros: "The girls at the China Airline counter saw i was really worried and freaking out about my flight and they helped me to the fullest."
Cons: "I couldn't check in early cause Kayak gives a confirmation number and nothing else. I had to wait in the counter line instead of skipping it like i would do with most travel sites. I was very close to missing my flight but thank god they had a delay. I also left early for problems like these and still had difficulties. And it's impossible to call Kayak, especially if you live in Japan like me."

Cons: "Better snacks"

Pros: "This was a redeye flight which are never the best. We upgraded to first class for a chance to sleep. The sanitizing of the aircraft was beyond expectations. The personal wipes were a plus so we could clean the areas around our seats to our satisfaction. The individual snack bags are a great idea to minimize handling."

Pros: "The entertainer system was down all of the flight, could not charge my phone. Crew was polite but Curt."

Cons: "not the cleanest seat/tray table"

Pros: "Old aircraft showing its age."

Pros: "Amazing"
Cons: "Nothing"

Cons: "The audio jack of the movie is not good It's on & off seems loose"

Pros: "Pretty much everything"
Cons: "Food somewhat expensive..... boarding off the plane - people with no luggage should get off first then there should be some kind of control instead of everybody just getting in the aisles trying to get their luggage and holding everybody up"

Pros: "Crew was great, very generous with snacks and beverages, and prior to boarding we were able to switch flights and seats without problem. All the Delta agents were extremely helpful, and had great customer service!"

Pros: "Flight to Atlanta was good going to watch a movie. Missed our connecting flight in Atlanta due to sitting on the tarmac for 25 minutes"
Cons: "Do not put your connecting flights one terminal miles away from the other terminal"

Pros: "Crew. Alcohol and water bottles. Food. Entertainment. Comfort"

Pros: "I asked at the gate to change my seat in row 30 because I was not next to my husband. The crew arranged this! Loved the leg room! Service was perfect."
Cons: "Flying first class!"

Pros: "Departure dealyed more than 2h."
Cons: "Flight crew begging for good score/rating. They literally did nothing. No service. No nothing. Why would you get a 5 when you literally did nothing. Maybe a 3 at best. But pleading for a 5. Sorry. You get a 1"

Cons: "I upgraded to Premium+ and it did not feel like an upgrade from a comfortability standpoint."

Pros: "Al the amenities were provided."
Cons: "In this day and age Wi-Fi should be provided always. Unfortunately it wasn't on the flight from Tokyo back to Los Angeles."

Pros: "Funny crew members and very friendly captain"

Pros: "Nothing"
Cons: "Better customer service. Your employees should be te-trained and reminded they are in a service industry where your clients have other options to fly."

Pros: "The crew was nice, the flight was so short, there was little interaction with them."
Cons: "Boarding was a disaster, people didn’t have seats which caused a delay in boarding. It was a mess. The seats were uncomfortable and too small. I know it’s a short flight but it was just too tight in there. The flight was delayed and the communication was all over; the time was constantly changin"

Pros: "The seats were very comfortable even though legroom was limited in the basic cabin."

Pros: "Plane was on-time, that was the only thing nice to say about this flight."
Cons: "First, I was charged $100 because my bag was 3 kilos over weight. Second the seats in Comfort Plus were old. The recline was weak and there were no foot rests. For a cheaper flight on American, the seats have those amenities making it easier to sleep. Plus the food was inedible."

Cons: "They did not have a “gate available” for our arrival so we have been waiting in the plain on the tarmac for over fourty minutes and still waiting. This is ridiculous. We purchase tickets at delta for a plain that had a departure and arrival gate. This should not be happening"

Pros: "The cockpit crew waited to turn the plan off until the Footbal playoff game was finished. I thought that was very considerate of them."
Cons: "Seats were right but that I guess is to be expected these days."

Pros: "I love that they have food on long flights and I get an hour of free WiFi because I have T-mobile."
Cons: "Small seats but I’m tall so I have to live with it."

Pros: "In rescheduling us they only charged us $54 per person"
Cons: "Reminder came 20 min beforehand and because I didn’t pre check in we missed the flight even though the plane had not even arrived.... terrible experience in Paris and impacted our life in a large way.... not a good experience using kayak"

Pros: "The service, free entertainment."

Pros: "The crew was very helpful and reassuring. I’m not a frequent traveler and they kindness towards my anxiousness stood out."
Cons: "The bumpy air. But you can’t fix that. Lol."

Pros: "The whole crew was great and very accommodating"

Cons: "The bathrooms on the plane were soooooo tiny, and the logos on the bathroom doors didn't work well."

Pros: "Everything."
Cons: "No food or drinks"

Pros: "The gluten-free dinner was amazing. There was even gluten-free bread! Also, I always appreciate the free Wifi for messaging!! Also, despite there being a lot of turbulence, everyone did well. I prayed for safety and for the pilots and crew; the turbulence stopped after that and our arrival wasn't all that delayed."
Cons: "The gluten-free breakfast was extremely disappointing. Yogurt, a tiny cup of fruit, and veggie sticks??? What about a gluten-free English muffin with egg instead? The boarding was a little confusing. I was one of the last to board in my group because I couldn't see from where I was sitting - I thought priority was still boarding, but group 2 was already up. Also, please be more kind to baggage."

Cons: "From the begging they changed the flights for something totally different. It was a 14 hour trip. Awful"

Pros: "Good price, good boarding and arriving, friendly and quick crew, LOTS of fluids. Restrooms cleaned frequently!! Great legroom."
Cons: "Seat bottom cushion was to hard. Food should have an Asian option, the touch panel display of entertainment system worked very slow and poorly, was hard to navigate."

Pros: "Seating was ok but had better for a premium coach."
Cons: "The tv screen. Touch pad was not working properly on both legs."

Pros: "They waited for me as I was late"
Cons: "My suitcase was damage"

Cons: "Stood by as people blocked aisle during boarding, making snide comments. Instead, the two should have assisted & encouraged the passengers to step out of the aisle & move along. Was very cold hit call light fir blanket. No response for 10 min so went to the bs k of plane where the crew was chatting & eating. When I asked about blanket, they didn’t look fir any & said they didn’t have any unopened. Upon leaving big plane, I saw a stack of about 5 packaged blankets in the front. Just rude & lazy older crew. Time for a different job fir them"

Pros: "They did take care of the situation in a timely manner and switched my flight were I made it in my time line . Switched to American from Atl. to Houston"
Cons: "Was informed the flight delay due to equipment ,"

Pros: "Seating"
Cons: "The re route to MSP... Seven hour flight time for a two and half hour flight..."

Pros: "I needed to run real fast to the connection flight and gladly got there on time."

Pros: "Nothing"
Cons: "I did not board this flight as the previous one from Tokyo was late by an hour. Delta did not do ANYTHING to help us pass immigration and customs the fastest possible way. They sent us with the luggage to another terminal and had no signs or attendants to tell us where we recheck the bags. In the end we were late for the flight but Delta did not care!!! They tried putting me on a flight to SLC with a connection! Overall, I am VERY unhappy with them! Zero stars is what they deserve."

Pros: "Leo was friendly and helpful, a wonderful presence on the flight."

Pros: "The food"
Cons: "No entertainment"

Pros: "The entertainment"
Cons: "The boarding process is a bit backwards. They board by zones with the front of the plane going first, so if you're in the back you get stuck in the aisles waiting for these people to sit down. They should board the back of the plane first."

Pros: "Staff was amazing and pleasant. Had decent food and as much comfort as zone 3 can offer."
Cons: "No complaints."

Pros: "The crew was really friendly and helpful. The plane was really clean"
Cons: "The boarding process was too long, there was a lot of people. It was kinda a mess. The sit assignment for people who didn't have sit assign was slow."

Pros: "The time traveled to get to my destination! It would not be my choice if I was to fly again."
Cons: "The customer service. The flight attendants needs to take some more training on how to provide a better service to paying customers. The seemed a bit unfriendly!"

Pros: "There were pretzels. Wifi but I brought my own entertainment."

Pros: "We got to board first"
Cons: "The seats were uncomfortable, the food was uneddible and we had to wait a very long time for our baggage"

Pros: "We had comfort class and it's very nice"
Cons: "Both Crews at airport and on flight aren't very friendly, I guess this is the nature of all American flight after seeing how customer being treated from the United incident"

Pros: "Food in first class was quite good. Flight was smooth, and arrived early."
Cons: "The boarding agents lost control of the crowd form the get go. The first class cabin crew on our side of the plane was inattentive, though it appeared on the other half of the plane the crew was very attentive. This is one of the poorer first class seats in the industry. The "lie flat" seat is just that, a lie. It is pitched at an angle, though not as steep as some. Foot cubby is narrow and constrictive, bordering on claustrophobic."

Cons: "The flight was cancelled after several attempts to departure. We had to spent the whole night in the JFK airport. Finally, it departed to Detroit with 2.5 hours delay. It was a nightmare."

Pros: "Space, seats, movies."
Cons: "I was on a seat at the end, after my seat, the stewardess had their closet and they kept hitting (very strongly) the back of my seat with the door, all the time. They woke me up several times. So not good."

Pros: "New spacious plane, great crew, comfortable seats, good wine and partiffs. Anything thing is better than flying over priced crappy American Airlines and will avoid giving them a cent anytime I can. Lufthansa did a great job."
Cons: "I kid screamed all-the-way across pond all night. Maybe next force the parents to calm child down. Tough situation and had to really address that issue."

Cons: "Leg room was terrible in economy and food was poor from the USA"

Pros: "These ladies work hard on this plane. They were checking on you and serving food or drink every hour. Always polite and accommodating. The seats are very comfortable and roomy. Great selection of entertainment. I would highly recommend."

Pros: "Seat was comfortable, food was good."
Cons: "The woman seated next to me was the mother of one of the flight attendants. She had terrible body odor that nearly brought me to vomiting—and this was a 10 hour flight. She was also brought all kinds of amenities from the attendants from the 1st class cabin—not really appropriate."

Pros: "The crew were very friendly"
Cons: "The plane was was much too hot. It did not reach a comfortable temperature for my wife, who runs cold, for at least 4 hours."

Pros: "Fantastic seats are very comfortable. Makes long trips like this one actually enjoyable."
Cons: "For business class the food could be improved."

Pros: "Seating, food, and crew were very good."
Cons: "No flight entertainment on Erbil flight."

Pros: "OK"
Cons: "Nothing to note"

Pros: "Timely departure and arrival. Friendly and effect I’ve staff. Despite close connection in Frankfurt, luggage made it with me to Atlanta."
Cons: "Classical music selection was extremely limited. Complementary headphones were inferior to the point of being useless. I could understand only a small amount of the dialogue until I switched to my own earphones."

Pros: "Great service, smooth, on-time flight."

Pros: "The service and the airplane"
Cons: "Nothing at all"

Cons: "See problem with the KAYAK reservation above."

Pros: "Flight was on time, and smooth. Food was OK. Very efficient crew."
Cons: "Wheel chair accommodation in Frankfurt is poor, doable but not to the US standards. Lufthansa gate staff member took us to the wrong elevator, ended up outside security and had to go through security screening all over again, now late for flight and not early boarded. Was told she was only on the job for 2 weeks, I don't blame her for her incompetence I blame her management! Plane was loaded on the tarmac via a bus for a large international flight...no gate?? Seats in economy class are equivalent to those on a domestic flight, fairly uncomfortable on a 12hr flight. Many of the entertainment choices were not available, you can select it but all it plays is a short commercial."

Cons: "Getting through security in Munich was a nightmare and I almost didn't make this flight. Luckily i had a friend that asked them to hold the plane but there seemed to be no communication that people from other flights were delayed getting to the gate. Very frustrating."

Pros: "The crew was very good and we were right on time."

Pros: "Food & entertainment were good;"
Cons: "Seats were very tight, several crying babies (no fault of airline) making it difficult to sleep"

Cons: "Confusion with boarding process at gate. Once in plane, long delay with no explanation provided. No info about arrival and possible conflict with connecting flight."

Pros: "Lots of space....very comfortable seat."
Cons: "Can’t think of a thing."

Pros: "Short trip"

Cons: "I wish service could be a bit faster. Due to turbulence our second meal could not be served at all. Not sure why the passengers were not served as they were seated. Some passengers were served, some didn’t get served at all. It was a long journey coming from Boston. Imagine arriving home after 1 am without any food."

Pros: "Overall. Lufthansa is one of the top airlines in Star Alliance"
Cons: "Seats in economy class. The pouches in from of the seats do not stretch enough. It is difficult to place two books!"

Pros: "Flight Crew was very nice and helping in general. Flight was very in time and comfortable on both segments."
Cons: "Ground crew at Frankfurt was felt to be discriminatory in behaviour and we had to walk to next departing gate after waiting for our wheelchair."

Pros: "Beautiful new plane — supremely clean"

Cons: "professionalist from the whole crew"

Pros: "Service and comfort: roomy seating. Comfortable enough to sleep. This is unusual for me."
Cons: "Unable to think of anything I did not like."

Pros: "Short and comfortable flight"

Pros: "Staff was consistently professional, courteous, and good-natured. The seats were fairly comfortable for economy. The food was perfectly fine. Movie selection was very good. Overall very comfortable flight that left and arrived on time!"

Cons: "Food was awful. No TV in the seat. And movies wouldn’t play on my lap top because I needed to downgrade the program in order to watch them. Paid $37 for entire flight internet and it didn’t work half of the flight."

Cons: "All good."

Pros: "Boarding, seat and crew"
Cons: "Movies selection and audio offers"

Cons: "crew was not friendly"

Cons: "We were offered two hot meals, each time with the same 2 choices. That's not much to choose from..."

Pros: "The plane was clean, the temperature was fine during flight. They fed us dinner almost right after taking off. The staff was attentive and friendly"
Cons: "Almost was late for our flight, because it took us over 1 hour to pass the passport control at the Frankfurt airport. It was terribly organized and understaffed which caused other people to miss their flight. My husband and I ended up running to our gate like mad men and we were the last to board right before they closed the gate. Very stressful and frustrating!!! Other than that the flight was ok. We were surprised that we were served a dinner right after we took off, but the hot entree was bad, so we ended up asking the flight attendant bring us more bread so we filled up on that."

Pros: "On time"
Cons: "Leg room"

Cons: "We were detained at the airport after boarding and then deboarding without information. The entire flight was locked in a room and not allowed to leave with very little explanation as to why. After 5 hours they let us board another plane. There was water and candy supplied as food. It was a joke for anyone with kids or the elderly. Nevermind anyone with health concerns. BAD way to manage a crisis in my opinion. We were treated like cattle. And these were NOT cheap tickets."

Cons: "My entertainment screen did not work even after being reset twice. And the flight was too full to move."

Pros: "The boarding was fast and efficient, and the entertainment system was modern."
Cons: "The pilot didn't get us over the intercom even once. No communication at all from the cockpit. Staff was ok, but not very friendly. Seats were very close together in my row (30)… but other rows had seats with more legroom m."

Cons: "Seat headrest flaps were broken"

Pros: "It was a smooth and uneventful flight. Friendly crew, nice light snack, and good beer (and lots of water to stay hydrated). No complaints here."
Cons: "Nothing comes to mind."

Cons: "My flight was cancelled due to the pilots' strike. I only learned about this when I attempted online check in. Lufthansa never attempted to notify me. Then when I called in to the Romania Service Center to rebook, the phones went down in the middle of the call. That is understandable given the extreme volume of calls they were handling. What is unacceptable, is that they made no attempt to contact me once the phones were up. I ended up calling the U.S. service center at 1am local time to rebook...only 3 hours before I needed to leave for the airport. It took an hour - which I paid for at direct dial international rates - to find a flight. I'm very grateful for the U.S. service rep who was kind and helpful. She was the one bright spot in this poorly handled situation."

Pros: "The fact is actually took off."
Cons: "Gate change at the exact time we were to board causing a 1:45 delay since our flight wasn't in the correct spot for the flight control deck to push our plane back. We made our connecting flight by about 8 minutes in Munich."

Cons: "We were delayed by complicated connection from Vienna train station to Vienna airport, by the time we arrived, we missed our flight. We called your customer service, and a recording stated that we would get a reply within 48 hrs. We contacted website customer service and it stated that we would get a reply within 48 hrs. We needed immediate assistance from a HUMAN BEING to change our reservation, that was impossible. We were forced to purchase new tickets, the cost was $2,500, we had to stay overnight in a nearby hotel, the cost was $220. We are returning one day later than planned all because we could not reach you."

Cons: "The meal was served rather slowly. I think there ius a place for improvement there."

Pros: "if i had booked that flight the overall experience would have been great. on time, good service, comfortable seats, good food and great entertainment."
Cons: "i booked a different flight, so we ended up adding significant travel time and cost to this trip which made the overall experience somewhat frustrating. — airlines also need to get better at keeping families seated close to each other if the kids are small. it adds to the overall travel anxiety and gets everyone in a bad mood."

Pros: "The wifi entertainment option is a bad idea. It consumes device battery and there is no USB plug."

Cons: "Ground crew in Warsaw made me feel unwelcome. The harassment and discrimination I have experienced was unacceptable."

Pros: "A flight without hassles is a great flight! Timely, friendly and smooth landing!"
Cons: "Walking up a flight of stairs with my heavy carry on bag!"

Pros: "Spacious seats Food Check-In"

Cons: "Did not get the luggage for 4 days! I was asked to purchase clothes etc and that they will only reimburse 50% of it. It is understandable that security may have held the bag, but I cannot understand why Lufthansa could not load it for 3 more days?"