The best ever, friendly and attentive cabin crew, amazing captains who utilised their expertise for less turbulence, just overall amazing
Overall I was quite pleased with the experience; the cleanliness; the polite and attentiveness of the cabin crew; and the delicious food options.
I would never have been able to make the transfer in time without asking for a wheelchair
Good food, real silverware, polite staff, smooth landing, charging plugs, good entertainment options.
Loved that I had an exit row seat, and there was no one else in the row! And again, I don' use on-line entertainment at all (I read or sleep) but I very much appreciate that I didn't hear anyone else's entertainment!
The entire crew was amazing. They went out of their way to make us enjoy a great travel experience.
Loved everything! This flight had premium economy and I didn't see an option to upgraded to premium economy OR buy premium economy tickets. How come?
Some Crew were distinguishably fake in their interactions with passengers.
We was missed the flight They doesn’t lest us fly next flight without payment They charge me 606 hundred dollars What is very unacceptable,our first fight ticket was almost 2000 dollars, again paid 700 it’s hurt … airlines need to do something please
They were very pleasant and helpful. My husband and I were sitted apart. We asked if we could be seated together were told flight ws fuly booked but would try. After a while they were able to make it work we got seats together. Their food is good and attendents are very friendly/helpful.
third trip overseas with delta recently where the TV did not work- not acceptable for a 8 hour flight! your food really has declined crew great and I am loyal to delta
Great staff. Wifi is terrible. Signing up for skylines is a painstaking process. Had to call customer service just to get my flight itinerary and confirmation sent to me. Consistent delays. A well staffed company that is run so poorly. Upper management needs to be renewed.
Boarding is, as it always is… horrible. Gate lice. Slow moving zones. Too many people with carry ons
Everything was ok!! Just bags came up a little be late.
Tasty snacks. On-time departure and early arrival. Luggage arrived quickly at the carrousel. The only negative was a man behind us that was heavily inebriated. He was served 3 double drinks during the flight. There was no telling how much he had before the flight. He was so out of it that he spilled a drink and broke the heavy liquor glass on the floor. I don't believe he should have been served so much alcohol on a two-hour flight.
It was terrible, I sat next to a person with a cat, I'm allergic to animal dander, my discomfort was extreme
Flight heavily delayed. No food available despite purchasing an upgrade. No in cabin service.
It was not in Delta's control, but when we landed, we ended up parking at the wrong gate, and so everyone was already ready to deplane and had their carryon bags, ready to leave. But we had to sit down and move to the proper gate. This process took over 30 minutes. Again, not Delta's fault - more so on the staff at JFK
Staff was absolutely fantastic. There is no WiFi capabilities on this plane, the food isn’t even fit for a dog and the check in process both ways was difficult
Overall it was not that bad! The delay on the second leg to Indianapolis , was really unexpected!!
My experience was good overall, the quality of the food really decreased! There used to be a choice between meat and fish now it’s between chicken and pasta! In the choices of entertainment meditation has been added which is very good. Soft chair workout to improve blood circulation and avoid phlebitis should be added.
The only reason the overall rating wasn't "excellent" was due to problems in claiming luggage. The bags are delivered to the main area (Cinta 35) for domestic passengers, but to a DIFFERENT ROOM for international arrivees. After waiting 30 minutes, someone (who didn't appear to be from Air France or the airport) told us to go to another area. There we found our bags, which appeared to have been awaiting us for a while. We had to go through a bag check before leaving the airport. If we had been alerted to this possibility, or better yet, been to go directly to Cinta 34, we could have eliminated quite a bit of waiting.
Much better than the major US Carriers especially in Biz Class.
It was not Air France but Air Europa. But confusion over our checked luggage. Whether it was checked all the way to Tenerife or not. It was not. Had to line up again in Departures. At least our Sky Priority was honoured. Flight was fine.
My wife and I had a row to ourselves after moving seats. There were no TVs and you had to buy food. So we did nothing but had a quick nap. Flight was fine.
The male attended that served are section was a snob. He did not answer my call light when my wine spilled all over the floor. I did not push it again or drew his attention to it. He just ignored the call light when he came to give us our meal, serving the people behind us first. I did not push it again or drew his attention to it to see his reaction. It was so obvious that he was ignoring us. We were in premium economy!
The plane was old Only 3 bathrooms available for economy The entertainment was old and the selection was poor
Georgian Airways check in staff initially denied us, because they thought passengers required transit visas to transfer on connecting flights. This required 70 minutes for them to call multiple people to confirm how transfers worked. They did not apologize once accepting our check in. Onboard, the four hour flight gave stale bread with spam slices as lunch. The only included drinks were still or sparkling water.
I did not get my baggage at my final destination..poor coordination with connecting flights with partner airlines (Saudi airways). Also the food was very mediocre.
Not a good one this time. The absence of internet without any information/notification ahead was really the unacceptable part. Also this new A350-900 has a serious legroom challenge for economy seats. It’s more like a medium-haul flight legroom configuration.
The check in process at Istanbul airport caused my family a great deal of stress and disappointment due to the following factors: 1) WE HAD TO PAY US$330 for check on bags, despite holding Economy tickets that Turkish airlines website clearly states that flights from Istanbul to Miami had a 2 checked bags allowance. 2) Airport staff not only lacked empathy for senior travelers (75 yrs old and 71 yrs old), but were also rude as well. The supervisor at check it offered "if you don't pay for the bags, you can just remain and sleep at the airport for however long you wish. What a terrible way to treat customers !!! 3) We were bumped from agent to agent to agent FIVE times, showing everyone the communication we received telling us we had the 2 bags entitlement. Two elderly people lugging 4 suitcase around and around the Turkish terminal. Again, what a sad way to treat customers !!! 4) We need a case opened to get a refund for the amount we paid. Something is amiss, screams unethical, and sounds unscrupulous......At First , we were told we must pay for 4 bags. All of a sudden, it became 2 bags, and finally all 4 bags were checked on with payments demanded for 2. Why did it vary from agent to agent???? 5) OVERALL, A TERRIBLE AND SUSPICIOUSLLY UNSCRUPULOUS EXPERIENCE FLYING WITH TURKISH AIRLINES. WE ARE TERRIBLY DISAPPOINTED AND SAD THAT OUR VISIT TO A BEAUTIFUL CITY ENDED IN SUCH A HORRIBLE EXPERIENCE
I recently flew with Turkish Airlines, and I can confidently say it was one of the best travel experiences I’ve ever had. From the moment I boarded, the crew was incredibly attentive, warm, and professional. They went above and beyond to ensure everyone was comfortable and well taken care of throughout the flight. The highlight, however, was the food! I’ve flown with many airlines, but Turkish Airlines sets the bar incredibly high when it comes to in-flight dining. Every meal was fresh, flavorful, and beautifully presented. The variety of dishes, even on a long-haul flight, was impressive. It felt like dining at a high-end restaurant at 35,000 feet! The seats were comfortable, the entertainment options were great, and the overall atmosphere made the journey enjoyable. Turkish Airlines truly excels in combining luxury and hospitality. I wouldn’t hesitate to fly with them again—highly recommend!
One of the best flights I have been on in a while.
Here's a sample answer: "Honestly, I was really impressed with Turkish Airlines, but if I had to suggest one area for improvement, it would be: - *More efficient boarding process*: I noticed that boarding took a bit longer than expected, which might be frustrating for passengers with tight connections.
Not worth pay business class and get service economy class
In this long haul flight, flight attendants never stopped moving and giving excellent service. Very impressive. Very comfortable seats and excellent food
In sharp contrast to the modern glitzy airport, boarding facilities were primitive. Passengers had to board buses and walk up steep stairs in bitter cold with carry-on baggages. I found no reason why aerobridge was not provided.
Service and food were decent, seats are a bit too narrow. Leg room is normal. Bathroom should be cleaned more frequently. WiFi is cumbersome and should be simplified.
they have cancell the flight with no reasons, My parents were in the cold weather in the airport for 24 hours they did not give any hotel and food. I hate Turkish Airline, this is our last time that we ha ve chosen Turkish Airline.
Same as before boarding process and lack of crew experience in the process
Was very good, was happy with the way staff were smiling and how they were approachable
A child was loud throughout which made the trip less than optimal. Crew was great and professional. They need to change the automatic seat belt announcement which is too loud and had other unneeded words like "this is XYZ announcement number one'
Love the dreamliner plane. It's such a smooth ride, I don't notice that it's 15 hours in the air. The staff are great and they don't overstuff you with food.
I really like this airline. The staff are lovely and friendly, the planes are tidy and unfussy. I would rate them at the top of the African Airline carriers.
Delayed by 4 hours with inadequate advance notifications which caused us a lot of consternation and angst. I will never fly or recommend your airline again
Flight was changed 3 times, from a night flight to a day flight, and then delayed by 5h…
Kenya Airways delayed my flights for 7 days. Each delayed, they notified me last minute. This is ridiculous.
The kindness and good humor of all the people who this flight possible was a joy.
Awful, we had a delay of 3 hrs, impacting in my transfer flight to Cape town, and Kenya airways didnt do anything. They sent me twice to transfer services in Nairobi, not been available to sleep (from 1 am to 5 am); without any update.
It's the only direct flight between Accra and Nairobi, and you pay for it! Food is better on Asky. No entertainment on flight from Accra to Nairobi, but there other way did have screens. Generally timely boarding and departure.
