Daily cleaning, installation of cabin HEPA filters on flights from Nanchang
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Scores according to KAYAK customer reviews
Pros: "Crew is excellent, polite and personal!"
Cons: "Plane is super old and outdated. Comfort seat is not, comfortable, very tight. TV screen is not good quality, with the old controls on a handset. No touch, no 1/8 inch audio jack (it has the old 3 holes one). Wifi for streaming freezes every other second. Just make a face lift to the plane, everything else is good."
Cons: "Information on arrival time was not correct"
Pros: "General flight journey"
Pros: "Service is awesome. Food is great."
Cons: "People with short connection are affected by the 15 to 25 minutes delay."
Pros: "Checkin 1a at Schiphol had long lines, and no seperate counters for just bag drop. My family and I had to wait for 50 mins, to do a bag drop which in,y lasted 1 min! Flight was delayed, without proper announcements."
Cons: "Seat pitch could've been more. At least let us know via Whatsapp that the plane is delayed, or at which belt the bags would come out. This basic info was lacking."
Cons: "The air conditioners fan was bad and they had to fix it in London which took over 40 minutes off travel time...we arrived much later than expected in Lagos"
Pros: "KLM was a great experience compared to Airitalia. The food was good, the flight attendants were very helpful."
Pros: "The crew were really helpful with people who had tight connections because of the delayed flight"
Cons: "I wish they had WiFi"
Pros: "I love the food"
Cons: "I have ordered Wheelchair for my parents which one of my parent didn't get it on Mumbai Airport. When they arrived on Amsterdam Netherlands Airport they were dropped to the gate assigned first and once the gate changed on the fly no body came to help them moving to the new gate assigned which was far away to walk. Nobody even came to tell them that the gate has been changed. It was because of my father's alertness they didn't miss the connecting flight and when my father asked help to members on airport none of them helped my parents and other 4 co passengers which also were on wheel chairs. It was so scary experience for them that they asked me not to book any more flights with Jet Airways. I won't recommend Jet Airways to any of my friends for their parents to travel to USA. I strongly recommend you guys to take a strict action against this. This is so unacceptable."
Pros: "Gaps between seats are very narrow."
Cons: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Pros: "Seat 39A did not recline. The gentleman next to me spread his arms out a bit as he typed on his computer the entire way. So I did not get ANY sleep. Plus he got up at least four times."
Cons: "Except for the man next to me - great!"
Pros: "Very friendly and helpful crew."
Cons: "Didn’t happen."
Pros: "The attendants took great care of us. Super smooth flight."
Pros: "Nice to have a wrap for the snack."
Cons: "Would have preferred boarding by row - back of the flight first so would have been more organized."
Cons: "The cabin crew was racist. She told me to move back from an empty seat just because she wanted one of the guys ( from her country ) to set on it! Very rude and racist."
Cons: "... ear plugs, masks, good food or even picking seats? I remember when it was all complementary and standard on overnight flights. Oh, and the vegetarian breakfast was unfortunately poor as well. I know you can do better, because you used to."
Pros: "He missed it due to having a 32 minute layover, which he ran all the way to board."
Cons: "he had no choice but to look at the closed door of his flight, and wait an additional 7 hours and they didn't even give him a voucher for food. I'm his mother, I'm currently visiting family in Scotland, so couldn't help him much. I'm pretty disgusting and disappointed by the whole experience."
Pros: "Fabulous trip with friendly, helpful staff"
Pros: "Flight was delayed for 15 min resulting in passengers rushing to make their connecting flights.but staff kept passengers informed."
Cons: "Flight departing late."
Pros: "Food was good and crew members were very nice"
Cons: "My check in luggage was in very bad condition when I receive it. My clothes were all wet and they got bab by each other’s colour. Many clothes are not in a condition to wear now. Those were expensive and I had a big loss because of that."
Cons: "Headset jack only worked if the headset plug was in EXACTLY the right spot."
Cons: "Crowded seating, 20-year old video system, headphones that did not match the two-jack system, lackluster service in flight. Generally my experience with KLM has been good, but this was well below average."
Pros: "Very friendly crew"
Pros: "had problems checking in , in that I was charged for a suitcase! I have since checked my paper work and found thad that I had paid for a case! I will follow this up when I return to the UK"
Cons: "Old airplane with not really comfy seats. No outlets for charging devices. Very old entertainment screen."
Pros: "From pre-boarding, to boarding, to the food, and the attentiveness, everything was top notch! The cleanliness of the plane was only topped by the friendliness of the crew."
Cons: "The flight was marked at almost 11hrs but ended up being only 9...not a negative other than it meant not spending as much time on board!"
Cons: "Per usual, KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Strange choice of in-flight movies; no accounting for taste, I guess."
Cons: "suitcase didn't turn up, although connection was quite tight"
Cons: "OLD plane without comfort or entertainment"
Pros: "Everything. Staff incredible."
Pros: "That we didn’t crash"
Cons: "Everything! The crew was rude, no entertainment whatsoever, late boarding, late departure and bad experience with the check in process both in app and on website."
Pros: "Catering is ok"
Cons: "Seats comfort really old school"
Pros: "On time."
Cons: "No negative"
Pros: "Flight was efficient enough and staff were friendly."
Cons: "It was delayed quite a bit and more on-time updates would have been appeciated."
Pros: "Everything was good. The crew was very friendly and attentive. The plane was comfortable, with great entertainment on the personal screens. The food was delicious. Flight was on time and actually arrived early, but then we had to wait for a gate (not the airline's fault)."
Cons: "No complaints at all."
Pros: "Fortunately, the plane was not full, so people could spread out a bit to create extra room. The food was really good! (surprisingly)."
Cons: "KLM's new configuration for this type of plane made the seats even narrower than before. While leg room was reasonable, the 3 abreast seating meant a lot of discomfort, especially in the row right in front of the restroom."
Pros: "staff hospitality, cleanness of the cabin and toilet and punctuality of the flight"
Cons: "lack of meal options"
Pros: "Night flight so no entertainment allowed sleeping"
Cons: "Kosher food could be improved"
Pros: "Flight attendants were friendly, but they only had limited resources to work with."
Cons: "Worst aircraft I have been on in years. No wifi or entertainment, no power outlets, only bad wine/beer for a 3+ hour flight is mediocre at best..."
Pros: "Good and plenty of food available."
Cons: "No power to charge phones, laptops, etc and no WiFi available. For such a long trip (10 hours) below industry standard."
Pros: "The service, entertainment, food, the crew, the aircraft were excellent."
Cons: "They put us in a Transavia plane."
Cons: "Luggage (being handled by Air France in Basel) was first marked as delayed... nothing of the flight was in the end put on the belt and instead dropped off at Lost and Found. Ridiculous service since this was in no way announced to the people waiting for their suitcase."
Pros: "Plane service"
Cons: "1h30min delay at airport"
Cons: "Since we had two extra bags (paid for in Chicago), they demanded to see my receipt before we could board in Amsterdam to Nairobi. We had trouble locating the receipt and we were not given an explanation as to why we needed it again. We were traveling with 5 kids including an infant and we were not allowed to board until we found the receipt. I thought surely they would have record that I had paid, but I guess not. We were the last to board and all very stressed out. The staff seemed not to care the least in our troubles."
Pros: "Captain was updating us with the delay status."
Cons: "You have to be gold to get the priority boarding. In other countries I can do it with my silver status."
Pros: "The service of the crew onboard"
Cons: "Entertainment not to many recent movies and the boarding process was a little bit confusing."
Pros: "On time."
Cons: "Claiming that the plane was completely full (which it wasn't), They forced just about everyone to check there carry ons. When we got on board, there was plenty of overhead space. Supposedly, we should've have been allowed a carryon and a personal item."
Pros: "Good aircraft, good service, on time, eventless"
Cons: "There are two types of foot-rests, both are a nuisance for people with long legs. The one popping up from below one's seat is extremely hard to put back in place. The metallic one folding down from under the seat in front cannot be secured back and is always in the way if the passenger needs to stretch his/her legs. This seems to be a new appliance, and I jut wish they would do away with it altogether. More is not necessarily better."
Pros: "The crew was astounding"
Pros: "The crew and the food were great!"
Cons: "The seats weren’t very comfortable. You could tell the plane was a little dated. There was no WiFi and nowhere to charge your devices."
Cons: "They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing."
Cons: "They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. Without that tickets we can not claim the bags. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing."
Pros: "The seats were spacious and the crew was wonderful. The crew actually made the long flight more tolerable. Will seek out Delta/Air France for further international flights."
Pros: "Nice and attentive crew."
Cons: "Seats not comfortable in premier economy."
Cons: "Seats are not comfortable for long haul. Airbus 380 premier economy. Not enough reclining and leg support."
Cons: "Seat angle adjustment was not the most comfortable for sleeping."
Pros: "The crew was excellent and surprisingly the seats were comfortable."
Cons: "I think more attention should be paid to cleaning the plane and eeek, there was no liqueur in economy class. Music selection in entertainment should be wider too"
Cons: "No leg room at all, cant believe those seats met legal standard. The plane smelled, boarding was a nightmare because too many people had big bags. An announcement had been madd that vags would be collected, but obviously were not."
Pros: "It was very comfortable and pleasant."
Cons: "Could be a little better the service, the dinner was late"
Pros: "The schedule and timing"
Cons: "The airport, some of the crew, the aircraft seats, the entertainment system"
Pros: "Crew was really good, polite, efficient. The aircraft was relatively new and clean (rare for an airline to provide a new craft on an Africa segment). Food was good, seats comfortable. Will definitely make them my airline of choice to the extent that I can cost wise."
Pros: "The crew ask some of us to help seating a family group together. No objection. Then they went out of their way to make the trip more enjoyable for us... even offering a drink of Champagne wine (the true one, not some substitute)... Departed almost on time, arrived a few minutes early..."
Cons: "Surprised one flight that from what it looked to be, once flight took off a older couple came out of the cockpit are and took a seat in business class. I thought I had seen someone in civilian clothes setting in a area right behind the pilots chair. They did return to cockpit area near end of flight"
Pros: "Fantastic Crew!"
Cons: "Seats are comfortable but tight."
Pros: "Crew was very nice and the food was excellent."
Cons: "Flight was delayed by at least an hour leaving Paris - a regular situation I experienced with AF."
Cons: "Engine noise in the cabin is loud."
Pros: "Very quiet"
Cons: "We were in the last few rows on a turbulent route. The yaw damper constantly overcorrected, resulting in lots of side to side motion for the passengers"
Pros: "Great service, decent food"
Cons: "There was no WiFi on the plane"
Pros: "If the flight would have leave in time we would receive our luggage in time"
Pros: ". Budget airline with no legroom or extras"
Cons: "See above. Nothing specific to like."
Pros: "The entertainment screen was a small 4" screen. The movie selection was outdated. The screen in my seat did not work. Flight attendant said she would "call to have it reset" but it never worked. Fortunately, there was an adjacent empty seat that I moved to on my own initiative and without the flight attendant offering a seat change."
Pros: "Ground crew at CDG was helpful to file a claim for the lost luggage."
Cons: "Ground crew at MXP Was inexperienced. She called every one in my flight to form a new line and it was immediately total chaos. And then they lost one of our luggages!"
Pros: "Food was Fantastic, Air France the Best on Air."
Pros: "I liked the crew, they were professional and tried their best"
Cons: "The flight was a chartered flight . Air France informed us that due to cabin crew shortage they couldn't operate an air france flight and hence they hired Air Belgium. Whilst the crew were nice , the actual plane was old and creaky. It wasn't up to the standards expected of Air France. They could have done better in getting a plane up to standard. A lot of the passengers were disappointed ."
Pros: "Only the cabin crew was good."
Cons: "It was the worst flight that I ever had, the seats are extremely uncomfortable, no TV, the food was terrible."
Pros: "Fine for a 45-50 minute regional flight."
Cons: "Wouldn’t be great for long-haul flights."
Cons: "Plane was canceled at the last minute with a transfer desk literally assaulted by 100s of people. Only 3 persons on the desk. No lane for sky priority. Queued for nearly two hours before some airport employee gave us instructions to travel by train without any other information or tickets etc. Had to buy my ticket. Couldn’t recuperate my suitcase. Had to wait for it the next day for three hours. Up to this hour I don’t know how I am going to be reimbursed (train and plane)."
Pros: "Free snack and drinks. Good service."
Pros: "Plane was clean. Pilots made up some of departure delay time in the air between NCE & CDG."
Cons: "Unorganized boarding process and minimal info or announcements regarding delay. Failure to respect SkyPriority status at boarding were disappointing. (Staff allowed it to be a bit pushy and chaotic and people were able to force their way in line, ahead of those who had been waiting in line.) Seats were okay but no recline and underseat storage was small. (Backpack wouldn't fit underseat and had to be stored in overhead.) Passengers crowding from back of plane upon arrival made it hard to deplane and felt rude."
Cons: "no vegeterian sandwiches very disappointed"
Pros: "Staff was nice"
Cons: "MD planes are old and not very comfortable."
Pros: "Although we departed late from Paris, it arrived on time to Mexico City. Most of the stewardess very professional and kind."
Cons: "Although we traveled in Business, all business cabins were full of children, tired crying, walking around. My suggestion to AIR France would be that the small cabin of business were assigned to adults only. Regarding food, some options were not available when our turn came."
Pros: "Whenever I travel air France I get a reminder of what customer service looks like on a flight. Incredible crew, great experience"
Pros: "The price 50€ cheaper than the other operators. Quick flight. Kind crew."
Cons: "Lack organisation for checking. No difference if you have done the checking online. No breakfast on a 7am flight though included in the price."
Pros: "It was on time"
Cons: "Food was AWFUL! Better to serve nothing"
Pros: "The crew nice people, boarding was fast and pleasant, the flight was pretty good"
Pros: "The Crew was the only thing that stuck out. Associates had Way more patience than i."
Cons: "Late takeoff, priority seating happens same time as general boarding, two pieces of lost luggage"
Pros: "Not much"
Cons: "Plane late departing allegedly because of cleaning the plane, but why was the cleaning done that late? Also, ground crew remarkably uninformed about what was going on in the plane. Poor communication between plane and ground crew. No explanation from pilot as to continuing reason for delay even after we boarded. Departure time, 1.00 pm, boarded at 1.10, actual departure time 1.45, causing me to almost miss my connection and definitely causing my bags to miss the connection."
Cons: "The food is awful The entertainment, i.e. movie selection, is not very good and doesn't change very much. The seats are not comfortable and my chair did not recline."
Pros: "Disorganised and slow"
Cons: "Couldn't organise a booze up in brewery. Baggage offload took forever"
Pros: "I am a 70 year old woman with reduced mobility. The flight attendants made sure that I was given an aisle seat and they helped me find a seat with two empty ones next to me. The crew could not have been kinder."
Cons: "There is nothing I did not like."
Pros: "I like the service of AF"
Pros: "The lounge is great, however the food is substandard to nearly every other lounge that I have used."
Cons: "The food on the plane is even worse, The staff were ok but not overly going out of their way to help with any issues, also they could at least pretend to smile."
Pros: "nice crew; excellent check in experience!"
Cons: "boarding in Riyadh is always a nightmare. and as many have noted, the seats are too close for the average size of many boarding in Riyadh"
Pros: "Nothing it was awful"
Cons: "Everything they are racist."
Cons: "Gate change notice"
Pros: "The kind crew"
Cons: "Same meal three times in a row. The flight had to return three hours into the flight. I would like a refund"
Pros: "It was ok. It’s a long flight to sit in regular seating. If anyone is flying international I would definitely recommend first class or business."
Cons: "The food will keep you alive but is not that tasty to me but I’m used to American food. They served Chinese food."
Pros: "More leg room than traditional American carriers. Flight crew is a little different, but would fly them again when going to Asia. I felt safe and was happy with service."
Pros: "The food."
Cons: "Entertainment system"
Pros: "The crew this time was outstanding! Also, the food improved much from last time."
Cons: "My entertainment screen did not work."
Pros: "Good food, relatively comfortable for a 13 hour flight"
Cons: "The entertainment system was modern, but not that many good, English-language movie or TV options. I found it difficult to get wine and black tea (they served green) - both of which are essentials for a long-haul flight. Flight was a little late. The security lines for transfers at the Beijing airport is a complete mess, which was the most stressful part of the trip."
Pros: "The crew was outstanding."
Pros: "In-flight entertainment was pretty good - I watched 2 movies and a couple nature documentaries. Food was decent."
Cons: "Seats are horribly uncomfortable especially for a tall person. The "C" shape plus the headrest jutting out so far make it impossible to get comfortable enough to fall asleep and there is very little leg room. I had finally drifted off when my friend poked me awake because they were serving dinner even though there were about 4 hours left in the flight. I was half asleep and had no appetite so I ended up giving them the whole tray back. There was also a shrill toddler several rows ahead of us who was yapping loudly for the entire second half of the flight. I obviously understand that children will be children and it was a long flight, but would have been nice if staff had asked the parents to try to quiet him down as they were not attempting to do so at all. Finally, our bags did not make it onto the next flight in time."
Cons: "Meals need to be improved"
Pros: "It took me home."
Cons: "Mediocre food, obnoxiously long boarding and decent process, dated plane, limited leg room compared to competitor flights, apathetic attitude of staff and depressing mood on board."
Pros: "Food was okay but nice to have a small snack in between the 2 meals; felt a bit hungry from Washington Dulles flight to Beijing."
Cons: "The problem is the time Air China to make the connection flight. It only allows one and half hour from the flight from Hong Kong to Beijing and the latter to Washington Dulles. When the plane touched down in Beijing, it took over half an hour just to taxi to the gate. I have to run literally from the gate to the immigration and to TSA. I had also cut the line to get to the front so I don't missed the connecting flight. There were people screamed and yelled about our action (I Have 2 other couples under the same situation and don't want to miss their flight). But I finally made the security understand that we were told by Air China (with the red Air China round sticker) that we should cut the line to get to our plane. This is second time happened to me and Air China won't wait to close its gate when departure time arrives. I am not sure what will happen if I miss the connection. I stranded one night in Beijing with Continental couple years ago because of typhoon and was told the airline is not required to do anything for you because of weather related. But the connection issue needs to be addressed as I am sure some of my fellow passengers had missed their connecting flight yesterday. For now, I will stay away from Beijing connection ( ie no more Air China) until the latter makes some realistic adjustment to its connecting schedule. This is not difficult but they need to be aware and lessen stress to its customers. Beijing airport authority needs better facility with properly trained personnel to facilitate the transfer process. I had used Tokyo and Seoul with so much ease. Beijing needs to get up"
Cons: "Delayed and unorganized No veggie food options"
Pros: "Bargain price for a RT flight to Bangkok, good movies at a personal video device at the seat. Two ok meals on 14 hour flight to Beijing."
Cons: "Only one choice for red wine and it was pretty bad."
Pros: "Very good experience. Service is excellent."
Pros: "The aircraft crew was polite"
Cons: "The connecting flight left me. Had to stay in China for a day. Mumbai airport didn't communicate with airlines in China"
Pros: "Level of Service and the food."
Pros: "Free wine"
Cons: "There’s no wifi, barely any english speaking movies, and the food is horrible. Will probably never fly air china again."
Pros: "Everything was surprisingly decent."
Cons: "Seats we’re lacking appropriate padding."
Pros: "Food is not good for vegetarians,and they missed baggages both the way from and to USA-MUMBAI.. I called them for claim many times but they didn't pay yet.. I bought new bag for Rs- 9,500/- that also they missed on the way back home from Biejing to USA.."
Cons: "Food was not good for vegetarian.."
Pros: "crew and customer service were good, boarding was good"
Cons: "comfort minimal, food poor and entertainment below par"
Pros: "Cozy pillow, blanket, slippers, hot towel to freshen up, lots of water offered, announcements in english, friendly crew despite language barrier, great selection of audio & video entertainment, food was decent"
Cons: "Overuse of plastic cups"
Pros: "Food was good, crew was courteous, comfortable seats."
Cons: "Some delays, touch screen was not working."
Cons: "Food was terrible. Drinks are served room temperature without ice. Staff was rude. Tried multiple different televisions that barely worked. They will not let you have your phone on even on airplane mode for music or games, etc. Would not take again."
Pros: "Comfort of the plane"
Cons: "Food was bland. Very limited flight entertainment selection."
Cons: "1. Very rude staff. Very inconsistent. No customer service skills or people skills. 2. Food was horrible. I wouldn't feed it to my dog. Kids meal was bad as well. 3. Nonalcoholic beverage selection was very limited. 4. Very small English movie selection for a very long flight. 5. Blankets were used and had stains for the previous flight. I've flown different airlines before and never had this many issues. Air China please take a step back and reevaluate."
Pros: "Not much. Size of seat and legroom same as other economy class so although cramped it was acceptable."
Cons: "Flight was delayed but no announcements and no change to boarding information posted at gate. Food was inedible and also not enough for the long flight. The major food groups served were white bread, white rice, and more white bread. With some extremely salty and corn starchy food in small amounts to go with. Entertainment system had touch screen that was very difficult to use, 90 percent Chinese movies, and headphone was very unsatisfactory."
Cons: "My flight was cancelled. I was never notified about the cancelation. Found out about it when I got to the airport."
Pros: "I hate that u connect me with poi t to point airline that i ly allows for a one check in bag"
Cons: "I ended removing ine of my two check in bag as Myabmar Bational Airline from Yangon to Bangkok only allow one check in bag. Poor connection on your end"
Cons: "Incredibly unfriendly staff. My entertainment center was broken and they could not shut off my overhead light."
Pros: "I've read a lot of bad reviews of Air China. All my flights with them were excellent overall. They provided me with free transit hotels for over night layovers. The staff was friendly and courteous. The food is what you expect from any airline, mediocre. They offered a variety of multilingual movies, which I haven't seen with other airlines."
Cons: "Food could be better, but so could every airline's."
Pros: "Literally nothing about this flight was enjoyable"
Cons: "Paid for exit row. Was a woman with infant on lap in same row. Staff is extremely rude. Unhelpful. Plane not in good condition. Food is horrible."
Pros: "Direct flight, no layover , price ... you get what you pay for shitty service"
Cons: "staff was rude, food sucked, seats uncomfortable. luggage was lost, no contact, it has t been 3 days, customer no service does not pick up phone. i've tried reaching them at every number listed anywhere on web, phone not answered or straight to voice mail ...... very frustrating"
Pros: "Service was excellent."
Cons: "Loading was chaotic. I had more issues with the passengers being rude and pushing than the staff. Perhaps a more organized way of loading the plane could have avoided this. The two hours sitting on the runway in Beijing both getting to my destination and the hour delay in Beijing coming home was inconvenient. That was more the airport than the airline."
Cons: "After boarding, passengers sitting on the plane for ~2 hours before the plane starts to depart"
Pros: "Food is good. Crew is good. The free transit hotel saves a lot of trouble."
Cons: "Everything we're so bad."
Pros: "Good service . Spacious seating on the long flight from the usa"
Cons: "The delay in take off -two hours on the tarmac with all planes grounded with no reason stated. ."
Pros: "One of the four flights gave us water bottles and hot towels"
Cons: "Delays outbound and inbound and airport staff did not do anything to help with rearranging connecting flights even though it was known that we would miss the scheduled connection, and it was a disorganized inefficient process in Beijing that took over 2 hours of standing in line and the hotel they arranged for required sharing rooms and a 20min shuttle ride and by that point there was only 3hrs left before check-in time."
Cons: "everything, dont book to justfly, its a trouble"
Pros: "How can you expect people to sit on a plane for 13 or 14 hours and not supply in flight wifi. It is unthinkable and backwards."
Cons: "I will pay slightly more money to get a more comfortable seat and a little more room."
Cons: "I missed my first flight due to heavy fog in Nanchang and the highways were closed, so when I arrived, they wanted to charge my $2000 to change all of my flights. After 2 hours of excruciating battle, they agreed to let me buy another flight to beijing for $400 and I could meet my originally scheduled 2nd flight to the USA. USA airlines would NEVER charge this outrageous price if a flight was missed to to being out of my control. Will never fly Air china again."
Pros: "I'm happy to be back in the U.S. safely. Thanks to the crew for their expertise!"
Cons: "Coming back to the U.S., the food was not prepared well; something was wrong with the noodles. The salad didn't taste good. The fruits were okay The flight attendant was supposed to help me with setting the entertainment, but she never came back."
Pros: "Everything (crew, food, entertainment) was great. I would definitely fly with Air China again."
Pros: "Great price but crowded seating, no air flow, bad food, couldn't use the games on my phone, and the touch screen entertainment was a 50/50 chance of not working. The stewardesses were nice but spoke almost no English so helping us to find our connecting flight was impossible."
Cons: "Crowded seating, no air flow, bad food, couldn't use the games on my phone, and the touch screen entertainment was a 50/50 chance of not working. Stewardesses spoke almost no English so helping us to find our connecting flight was impossible."
Pros: "Love watching movies"
Cons: "Super cold and hard to get around and to processed to the next flight"
Pros: "I got to USA! After 14 yrs overseas!"
Cons: "The crew was out there in space! I have to bring to her attention twice after serving a meal to the middle and aile passenger!!! At least! Pls! Can u smile! I feel that I was not welcome to the flight!!!"
Cons: "Reccomend better vegetarian options"
Airlines flying from Nanchang have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Nanchang
Masks required on board, masks provided on flights from Nanchang
Social distancing seating
Middle seats unavailable to book on flights from Nanchang
Testing for antibodies, testing for symptoms for flights from Nanchang
Waiving of change fees. Search flexible flights from Nanchang