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Pros: "The crew was nice as always."
Cons: "The leg space was way too small compared to other airlines at the same rate."

Cons: "The seats of A380 CAN-LAX flights were little cramped."

Pros: "Amazing service"
Cons: "The comfort of the seats and size"

Cons: "Every thing perfect, I’m so happy with the service."

Cons: "Plane Seating space is so crowded & leg room space too small"

Cons: "Food"

Pros: "Food was good."
Cons: "The seats were too narrow."

Pros: "I always sit in the upper deck of the A380. The 80 tourist class seats are much better than the configuration on other planes. The service is great and personalized. CS's food always amazes me with its quality."
Cons: "Like every other commercial airliner, the seats are not large enough and don't recline enough. It's not about the leg room, it's about the shoulder and hip room."

Pros: "The flight attendants were attentive.. food was ok.."
Cons: "Lost my luggage"

Pros: "Quick"
Cons: "Okay"

Pros: "It was clean and they provided a warm meal"
Cons: "Taking a bus to the aircraft"

Cons: "Ko"

Pros: "The crew was very helpful and kind despite not having much to offer the economy customers."
Cons: "There was no way to charge a phone or electronic device. I had set up my phone with hours of movies and tv shows that I could watch on the plane. I thought that this was truly unacceptable to not have the option to charge a device for a 15 hour flight. There was an in-flight entertainment system, however my sound did not work so I could not listen to anything and there was not options for english subtitles. There were also no current movies or shows available. I was very disappointed in the options for entertainment on such a long flight. I am only 5'4 and I found my knees hitting the seat in front of me when they were reclined which was a majority of the fight. It was very uncomfortable. Food and drink service was far and few between, I hate bothering them for water but there was enough available or disseminated throughout the flight. and Not sure if it was the food, the turbulence or a combination of both, but many people were nauseous and vomiting on the plane. There were not bags readily available for those people to vomit in and the back of the plane and lavatories ended up being out of service due to uncleanliness."

Cons: "Seat uncomfortable. Limited service btw meals. Some offers of water needed"

Pros: "Everything is ok"

Cons: "Food"

Pros: "The space"
Cons: "Time"

Cons: "I still don’t have my luggage and I’m coming home. Awful"

Pros: "Love that everything is included. Food, drinks and entertainment. The crew were great and nothing was too much trouble."
Cons: "Boarding of the A380 was ridiculous. We were lined up well ahead of boarding, then moved to another line, then moved again. Once we were lined up we had to stop and start, other people were pushed to the front again and again. This could have been solved by leaving one lane free for people sitting upstairs, or 'preferred' fliers. Instead everyone was pushed back and had to wait. I've never seen an aeroplane boarded so badly and we ended up being some of the last people on the plane. Badly organised and just plain awful."

Pros: "Plenty of legroom at emergency exit aile without extra charge"

Pros: "The crew was friendly and the entertainment was plentiful. I had a coach window seat and was able to sleep for a solid 7 hours or so without being uncomfortable."
Cons: "They ran out of wine and didn't have any snack option available (even for purchase) between the two meals that were served. The food was bad the portions were small for a 16 hour flight."

Cons: "1).I requested VEGAN-VEGETARIAN FOOD. No Food was without Fish, shrimp, salmon.My wife and I stayed without food. 2). My wife and I requested for WHEEL CHAIR. No wheel chair was provided to us. 3) The Stewards were very poor in English conversation, and it was a very uncomfortable feeling of talking to people who are staring at you as if you are from a different planet."

Pros: "The flight was calm, though that's at the mercy of weather but taking off and landing was very smooth for a big Airbus. Easy to board ans staffs were great and courteous."
Cons: "The food wasn't bad but not on par with other airlines. But not bad."

Pros: "Nothing"
Cons: "I tried to change my reservation because of a medical issue . I was not able to make the change . Because of discrimination towards non chienese . I had to purchase a new ticket ."

Pros: "No frills solid business with excellent price and flexibility. Have flow thisxairlin multiple times without glitches. Lounges are simple and comfortable. There were no vegetarian snacks."
Cons: "Lounges a bit sparse and.no vegetarian snacks."

Pros: "That I was able to watch movies and the flight wasn't full."
Cons: "Had to be transported to board the plane. It was delayed for an hour."

Pros: "Take off, landing, food"
Cons: "Can't use cellphone"

Pros: "Crew tries to help"
Cons: "I can never get a hold of customer service... I'm vegan. I tried to preorder my food. It's always a hassle. I spoke to the people at the air port, they too didn't know what to do. I usually have to talk to the crew. Their webpage is horrible. I can't sign up for their mileage program... It's impossible."

Pros: "Excellent service"
Cons: "No sweetener on flight"

Pros: "On time"
Cons: "None"

Pros: "the serivice during the trip"

Pros: "The only good part was the boarding"
Cons: "One the headphone jack didnt work. The seats are very small. When people left the bathrooms the door woud not close all the way so we got to smell lovely stuff the whole flight unless we got up and closed the door ourself."

Pros: "Puntuality"

Pros: "Confort and ubeatable entertainment selection. The menú should be updated. Staff was a bit absent through out the flight."

Pros: "I would say it was excellent, except for the food which is kind of not the great, but with the airfare rate, i could no longer complain. I would recommend it to my friends."

Cons: "Not much to add, that was already said. The sits were mostly hard board, very uncomfortable on such a long flight. The food , ha, definitely, unacceptable. And the morning meal, was given too short a time to eat it. Bad for one's digestion. Very hard if not impossible to reach them for check-in, either via web, not phone. Left only to the counter check-in and hope for the best, as specially, when you have more then one travelling."

Pros: "Big new plane (A380)"
Cons: "Mainland Chinese have a VERY different concept of personal space and respect for others when compared to Westerners. This is evidenced by the manner in which the restrooms were used (disgusting after 1 hour of a 14 hr. flight) AND how they literally "attack" the food / beverages. Obviously it is a Chinese airline so best to accept this behavior and deal with it! You have been warned!"

Pros: "The plane was always on time and the crew was always ready to help. The food was also good."

Pros: "We had to be rushed from one terminal to an other. The airport seems scattered."
Cons: "Read above..."

Cons: "Seats were very uncomfortable."

Pros: "Fast check in Courtesy of staff Helpfulness of staff"
Cons: "Long walks through terminals ."

Pros: "Business class sleeping arrangements were good."
Cons: "Very light on choices in entertainment especially movies."

Pros: "Worst"
Cons: "Worst"

Pros: "Everyone is very helpful."

Cons: "There was no WiFi offered. This really needs to change"

Pros: "Service was great"
Cons: "Nothing to complain about"

Pros: "on time , aircraft,"
Cons: "food,"

Pros: "Courteous and helpful crew."
Cons: "The seat was hard and looks dated for an A380 makkng my trip uncomfortable. Food was ordinary."

Pros: "Cabin staff efficient and polite and friendly. Good command of English language so that announcements easy to understand. Kept the cabin and toilets clean."
Cons: "Could not find anything to dislike."

Pros: "No , blankets ."
Cons: "Cleaner restrooms, blankets and verbal offers"

Pros: "The crew was very helpful. Entertainment had a good variety."
Cons: "The second leg of the flight from Shanghai to Bangkok felt like sitting on wooden chairs. Picking the type of food and not end up with allergy inducing food didn't seem like an option."

Pros: "The price was cheap... That was all that was good with the flight. But after that experience, I will never fly with the airline again."
Cons: "Almost everything could have been better"

Pros: "Business class pod was excellent. Free WiFi"
Cons: "I could only use WiFi on one device. So choose preferred smartphone or tablet ahead of time."

Cons: "No WiFi at all"

Pros: "The crew was very friendly, the plane was clean, the food was ok. The portions were great but the food selection was very ethnic and not neutral. The set was not y’all friendly. Couldn’t sleep all 14 hrs."
Cons: "Seat tailored to accommodate a taller customer. 6.2 Nanjing Airport was terrible (customs) more Shanghai connection."

Pros: "The food was delicious and of high quality. I enjoyed the entertainment selection. I flew business class. The flight attendants were excellent and gracious. I would fly China Eastern Airlines again."
Cons: "Passengers making a connecting flight to Bangkok (BKK) at Nanjing (NKG) were gathered together, escorted through customs, to baggage claim, to the ticketing counter, and back through customs. One of the passenger had to call out each person from their passport. The process took 2 1/2 hours."

Cons: "OK for the price"

Pros: "Price is cheap"

Pros: "Friendly Service, Outstanding Meals, Business Class Comfort,"

Pros: "Everything was great for the Price Free Wifi Vegan Food Option"
Cons: "Blankets from Shanghai to Delhi could be little more better Apart from it all good"

Pros: "Seats were very comfortable and the crew was very kind!"
Cons: "N/A"

Pros: "The flight is not too busy"
Cons: "I have to checked my all suitcase out and re-check in again even thought I am transfer. This is horrible!! Nobody informed me, I have to go back to customs and get my suitcase."

Pros: "Hospitality"

Pros: "No entertainment available No food offered It was a short flight from Shanghai so was a typical experience"

Cons: "almost no recline for a 15h flight! could not lift side arm rest."

Pros: "Comfortable seats, good food, good entertainment, nice staff"
Cons: "Shanghai airport, but not the airline's fault"

Pros: "Still here in China! It was terrible! I will never do this flight again! My flight was delayed way n accommodations was not accommodating."
Cons: "Getting stuck in Nanjing!"

Pros: "Food"

Pros: "The crew was great and really helpful if you needed something. Language barrier is always hard, but they really do try and help the best they can. Seats in economy do recline quite a bit which was awesome! Inflight entertainment offered, and you can use your phone on airplane mode but cannot have headphones in during takeoff or landing. Offered a lot of food during meals but limited options for vegetarians or allergies."
Cons: "Not able to use headphones or charging cord during takeoff or landing. Super strange to me even as a previous flight attendant."

Cons: "I was unable to board because my middle name was incorrect. They could not make the correction. I was forced to buy another ticket and forfeit my previously booked ticket. I am furious."

Pros: "The plane was delayed both at LAX and at Pu Dong, but still arrived on time so I didn't miss my car sevice. Kelly, if you read this, it was a pleasure flying with you!"

Pros: "only about 20 people on economy in our section"

Pros: "Nothing"
Cons: "Everything"

Pros: "Can’t think of a thing !"
Cons: "Entertainment sound system is bad, must be bad quality headphone. Toilet is not enough for eco class, crew also hardly try to keep them clean and fresh."

Pros: "Price"
Cons: "Improved English?"

Pros: "We didn't crash, and the crew spoke some English."
Cons: "The seats were uncomfortable, the movie options were limited, I couldn't get English subtitles on e flush movies which I needed because the only headphones one could use were the provided ones (due to the jack), but the sound quality was so poor and airline so loud that I couldn't follow. Also there was no menu or schedule to anticipate meals, and I was left hungry even with what was provided (14 hour flight). Certainly not Emirates."

Pros: "Surprisingly comfortable. We were fed several times. The entertainment system was more than adequate."
Cons: "Nothing stands out. It was better than I expected for economy."

Pros: "Pro tip: sleep the whole flight I’d recommend the window seat just so you can lean your pillow against it to sleep on, it’s pretty comfortable. Just take small sips of water throughout the flight to keep yourself hydrated but not too much that you have to pee often. The crew was nice and there was a good selection of games and movies if you couldn’t sleep."
Cons: "Took an hour longer for the plane to take off. Please love yourself and bring your own earbuds. The ones that they supply are literally useless, it’s impossible to hear anything clearly on them. The fish and rice,,,,,,is not poppin."

Cons: "We can’t use our phones for listening music By 14 hrs and I pay WiFi"

Cons: "Lacked flavor... quantity was great"

Pros: "I liked the seats are roomy"
Cons: "I didn’t like the limited choices for food. In addition I felt those that spoke Chinese were taken care of better. I sat towards the end of the plane and they ran out constantly of food. The food they did serve wasn’t very good."

Pros: "Cheap price"
Cons: "Crazy rules insisting people remove earplugs 1 hour before landing."

Cons: "The seats were very uncomfortable."

Cons: "The flight was delayed several hours which made me miss connecting flight. Since the next flight was not China Eastern, I had to buy a new ticket to get to destination."

Pros: "Everything was great! The time and the timing of the flights we took couldn't have been any better. I really like the transitional time between the time zones. The crew were all really wonderful except for one minor thing. Boarding was well organized. We were really impressed."
Cons: "There was just one minor thing. The stewardess that was giving us the bread almost at the end of the meal suddenly got impatient (?) and we think rude. I was with my husband and son. Our son was very sleepy and wasn't being very clear in responding whether he liked a bread or not. So as the stewardess was standing there waiting for us to figure out whether he wanted a bread or not, my husband said just to give it to him instead (he hasn't had one). She dropped the bread on my husband's already used food container (plate) with a very obvious attitude of impatience. Mind you my husband is a veteran with a severe case of PTSD. Flights already make him anxious let alone getting this sort of treatment. It was good that he had taken his meds prior to boarding and that made it easier for me to calm him and not make a scene. Otherwise it could have been a very ugly experience. It is for this one reason that I couldn't give an EXCELLENT review on this segment of the flight."

Cons: "Light and table were broken."

Cons: "Too much too list here what I didn't like. Unbelievable. Horrible experience. Will NEVER book this airline ever again."

Pros: "It was pleasant, nothing wrong."
Cons: "Everything was fine."

Pros: "The plane, 777, was great. The newer planes are always great I guess."
Cons: "As always, the comfort of the seats could always use improvement. But I guess that's why there is Business and First class"

Pros: "Entertainment"
Cons: "Need more room"

Pros: "Liked the price!"
Cons: "No particular dislikes. Had no real expectations for a China base airline. No frills, all was Ok. Nothing to build any allegiance with the company"

Pros: "There's only one type of red wine and they ran out."
Cons: "They have one tiny bar of soap in there restroom..."

Pros: "Free meals were great. Movies were awesome."

Cons: "The entertainment system went down twice."

Pros: "Overall I would avoid China eastern in future. Th food was terrible."

Cons: "FOOD TABLA WAS BROKEN AND THE WINE FELT ON ME AND THE OTHER PERSON NEXT TO ME. MY BAGGAGES DIDNT ARRIVED TO MY FINAL DESTINY."

Pros: "Boarding went well. We were 90 minutes early landing."
Cons: "Food was not good at all. It gave airline food a bad name. My tray on whitch to place my food was slanted so bad everything I placed on it would end up on my lap if I didn't hold it. Made eating a chalange to say the least. Asked for a beer and was told there were none, and hour later guess they received a shipment as another employee gave me one. Got the impression that the passengers was a bother the employees would rather not deal with"

Pros: "Considering the low price, it was an excellent experience!!"

Pros: "The crew really assisted my mother getting on and off with her wheel chair."