JetBlue doesn’t inform their passengers of why the flight is delayed. If you land it and don’t get out of the plane yet they don’t tell you what you are still sanding in the plane. JerBlue doesn’t keep their passenger inform of anything. They really should be thankful that they are still in business and is that is to all their customers but they don’t value that at all.
No functioning tv. No food (snacks aren’t food). Flight was under 40 minutes. Job done!
I liked how fast the trip was. The cheese ITs we got where stale
Having to pay $35 to check my small suitcase that could have fit in the overhead compartment. Poor communication with baggage claim carousel pickup. Upon arrival, the same baggage claim carousel (marked “United”) was used for multiple flights, causing over crowding (COVID concerns anyone?), and waiting too long to retrieve the bag.
I did not like the spontaneous stop in Puerto Rico. The flight staff was kind
I don't recall hearing any boarding announcements, people just started getting in line. Flight attendants were nice. A bit chatty with each other but helpful enough during our tarmac delay. Plane ride was very comfortable.
Pros: "The crew in the plane was good and the fly was good."
Cons: "Boarding crew in front desk was not too friendly and could have used better words to communicate. Seen I was waiting for 20min before realizing that my gate was changed after check in. I approached the lady in the front desk to see if it was time to get my seats assigned. The lady in the front desk asked me in Spanish if I new English seen I was speaking Spanish to her I really don’t get why me knowing English had to do with me getting my seats. Also I went to gat 7 cuz that’s the gate I printed out 1hr before my fly but had to run to gate 3 cuz JetBlue changed gate seen 7am but couldn’t change it on the check in printouts/information (does that even make sense). Finally the answering service is a lottery you have to pray you get someone nice(and I hate to say this cuz I’m Puerto Rican but we can be so rude in customer service). You can tell from the accent a person has where they from and every time I get a Central American person they are so nice but when you get a Puerto Rican person they can be so rude and almost always you get nothing answer or done. This particular time before my flight I call to get my seat cuz when I flew to PR and almost always I call 24hr before my flight and get my seats assign free of charge. Not this time the customer rep answered and I tell her that I’m calling to get my seats and she answers you can do that when you check in, I tell her that I try but I’m being charged to get them and that in my previous flight the girl said to call 24hr before this flight and I could get them assigned free of charge (which was true cuz I had call for my fly going to PR and the girl also said it too) and the customer rep said well it probably cuz is not 24hr before yet. I told the rep yes it is I’m currently on my way to the airport but I want to get them before I get to the airport and the rep answers well you can do it when you get there (mind you I’ve been on hold waiting for almost 2hr that’s why I’m on my way to the airport cuz I usually do it 5-6hr before my flight but the answering service has been very busy) I tell her that I’m trying to save some time and get them before I get to the airport and the rep said well I can’t help you cuz we can’t give you seat on the phone you have to do it when you check in or wait until you get to the airport and they’ll give you your seats. It’s very frustrating that there’s people like this and they are from the same birthplace as you. So sad!"
Cons: "We had a 5 hours delay and crew didn’t have any information"
Cons: "flight was delayed"
Pros: "Crew was excellent The seats was very comfortable"
Cons: "Something has to be done with your entertainment system. Not only was it not working going out of Newark to Phoenix but also was not working on the return flight home. They tried to reboot it several times and it still didn’t work. You seen your advertising that you’re not going to be bored well it’s not true I was bored It made for a very unpleasant experience and I was very disappointed."
Pros: "Nice crew. Plenty of legroom"
Cons: "The time to get the luggage to baggage claim was way longer than expected."
Pros: "Seat comfort is better than many airlines but I still felt boxed in."
Cons: "Flight crew was mediocre at best. Very abrupt and snippy when offering drinks and snacks. Flight attendant who gave disembarking instructions had difficulty with language and stuttered and stumbled with words."
Pros: "Purchased even more space seats. Unfortunately so did a family with a screaming 2 year old. She screamed the entire flight. It was awful."
Cons: "Cancun airport was an unorganized mess. Purchased even more space seats and was assigned to board with group e instead of the usual group a."
Pros: "Mint is the best experience ever!"
Cons: "Hand sanitizers on plane"
Pros: "Flight was smooth"
Cons: "Newer plane with outlets to charge phones iPads etc"
Cons: "Syncing phone to flyfi entertainment"
Cons: "The TVs and WiFi weren’t working. That’s why i fly Jet Blue. Also the flight was very crowded."
Pros: "Other than the expected delay, the food, entertainmentand comfort were excellent. I definitely enjoyed flying jetblue"
Cons: "The delays with jet blue up out of Florida are to be expected- happens each time"
Pros: "Nice & Easy-Going"
Cons: "Better Healthier Lower Sodium Snacks"
Pros: "Professional crew and new aircraft ."
Cons: "After being delayed going from Newark to Ft Lauderdale-Hollywood by an hr, I was then delayed TWICE going back! First time flying with JetBlue and I’ve never been more disappointed! Rather not have any legroom and make it to my destination ON TIME then to be an hour an a half late!"
Cons: "The flight was delayed 5 hours with almost no reports from the desk/PA and the desk was only manned within 1/2 hour of boarding."
Cons: "I bought two tickets together, adjoining seats but they gave us different boarding zones"
Pros: "Perfect take off and landing"
Cons: "Little chilly in the cabin."
Pros: "Crew were very friendly, boarding was easy."
Cons: "They emphasized a completely full flight when boarding but there were several empty seats, entertainment screens in seats were low quality despite offering good options, I couldn’t connect to WiFi."
Pros: "The crew was very helpful as always ."
Cons: "Deplaning could have been faster but I have no suggestions how to fix this."
Cons: "5 hour delay - not a good experience"
Cons: "My entertainment didn’t work on both flights , and WiFi was also “broken”"
Cons: "The food"
Pros: "The entire trip was comfortable I have no complaints"
Pros: "Roomy, on time, free entertainment"
Pros: "Nice leg room."
Cons: "Both flights were delayed. Plus, for this flight, I sat in row 8 but had to put my bag in the overhead compartment in row 18!!! Huge hassle to get back to my seat boarding, and a long wait to get it to get off!!!"
Pros: "One bag free"
Cons: "Two hour delay given in minute increments. What was the problem I’m 76. Two big women sat next to me. I never found the remote until end of flight because the woman next to me covered the entire arm rest with her body. Seats not big enough for large sized people. I’m not skinny but thin enough to occupy one seat. An expensive seat for one way air fare over $300+ Orlando ti Newark. Left hotel at 11:30 am and landed after 8:00pm. Home just before 10:00 pm. A long. day"
Pros: "Great flight attendant especially the gentleman!!! Super helpful even with a bunch of cranky New Jerseyians on a delayed flight!"
Cons: "Too hot! AC was going on and off??"
Pros: "Cabin crew was warm, friendly, engaging, fun, yet professional and prompt with their service"
Pros: "fast boarding and no lines for baggage drop"
Cons: "delayed flight almost stayed up all night."
Cons: "The TVs were not working and shutting off sporadically."
Pros: "I have never seen an airline get the bags off the plane and onto the baggage carousel as quickly as JetBlue did on my flight!"
Cons: "Wished they had sandwiches for sale. It was a noon flight arriving to EWR at 3. That is time to eat lunch."
Cons: "My flight was cancelled."
Pros: "Good service great price!!"
Cons: "Could be more comfortable.... Recliner did not work"
Pros: "Loved the comfortable seats and the entertainment options even though we had such a short flight. Boarding process was fast and efficient. Loved having Cheese Its as the snack!"
Cons: "Our return flight from Nantucket to JFK was delayed numerous times which made for a long day getting back to Baltimore. Totally understand that it was due to fog and have to say I received many texts shifting the time forward and backward."
Pros: "Nice leg room in row #2"
Cons: "Entertainment system in middle seat did not work"
Pros: "The leg room is great and that they board from the rear to the front, prevents/reduces how much you're bumping into people to board."
Cons: "Width of the seat."
Pros: "The personnel was very courteous. All stewards, on both flights were vey polite and personable. The seats are very comfortable."
Cons: "The delay, because of a defect in the aircraft. But I was on the second row and I was able to see how attentive the captain was and how he wanted to make sure it was safe to fly as we were."
Pros: "We were delayed 1 & half hours to board & then sat on plane another hour & a half listening to captain LIE to us about why we could not take off!"
Cons: "Being lied to! Sitting on a crowded plane forever!"