Could have responded when I called to ask for water. Poor response by crew. The flight had empty seats. Need to look for a different airline next time.
The legroom in comparison to other carriers was amazing. While another carrier may consider it business class legroom the economy class for Qatar was more. The staff and entertainment was proven to be world class as free headsets, blankets, pillows, masks, eye covering, and even ear plugs were provided and all without asking. While the cost was slightly higher it was worth every penny.
Late departure but almost all of the time made up in flight.
Qatar airways Customer service was terrible especially in Baghdad office! They were very unprofessional, helpless and very rude!
Experience in IAD could have been lot better. IAD is one of the worst airport ik n terms of service. Chennai is also equally worst with too many bureacracies.
Cons: "My flight got canceled but nobody responded from flyus.com"
Pros: "All okey except earphones issue .. doesn’t works to be connected"
Cons: "Better vegetarian food"
Cons: "Internet connection from Doha wasn't there,"
Pros: "The seat was comfortable, and food was very nice."
Cons: "Nothing I could think of"
Pros: "Crew was very friendly"
Pros: "The new Qsuites are very comfortable"
Pros: "The crew was excellent. The seat was reasonably comfortable. Boarding process was very orderly and smooth."
Pros: "Crew was nice, attentive and very helpful"
Cons: "More leg room"
Pros: "Left on time, arrived on time. Children aboard did not cry !uch."
Pros: "Departed on time. Courteous staff."
Cons: "I had a continuing flight in first class but was not allowed entrance to the first class lounge."
Pros: "The Crew were professional, friendly and comforting. The A380 Business Class is the best way to fly. Smooth journey, very comfortable reclining beds with enough room to within the bed area to move around with adequate space. The Wine list was excellent with a great choice and variety."
Cons: "Nothing to do with the flight...but Qatar could have offered an airport hotel room to their Bus. Class passengers for the 9 hour delay....we did have the Lounge, but a shower, rest and comfort after another previous 5 hour 30 minutes flight from Athens 11.30am Start to 2.00am start from Doa."
Pros: "Crew was friendly."
Pros: "Crew was very active, attentive and bice, seats are wide and comfortable, food is tasty and delicious! Great experiencce!"
Cons: "If all people would remain upright, that is actually saves more space for legs then horizontal position ;)"
Pros: "Attentive crew, good menu"
Cons: "Providing in-ear noise-canceling headphones instead of the typical around ear noise-canceling headphones"
Pros: "Amazing crew, new planes"
Cons: "Food can be adjusted to the cuisine of the destination."
Pros: "The crew were nice and very helpful. Vegeterian meal was great"
Cons: "It was cold almost for everyone and everyone used blanket, some people asked for second blanket."
Pros: "Crew were very helpful and courteous"
Pros: "another whole row to myself which meant i slept for most of the flight. food was ok, not as good as on the first flight."
Cons: "headrest is no rest at all, very uncomfortable as it does not adjust other then up or down."
Pros: "From boarding to landing, I had a great flight. Flight was from NYC to Jakarta via Doha. Flight on a b777 to Jakarta and b787 to Jakarta. Plane had plenty of legroom and nicely designed entertainment system. Service was world class. About every hour or so, a crew member would ask if we wanted drinks. Food was great, had 3 choices of entrees for each meal."
Pros: "very nice crew please have good dessert"
Pros: "Boarding and crew were excellent."
Cons: "Lack of information about the flight delay of 4hr 45 min apart from expected take off time."
Cons: "The passenger sitting next to me was really sick due to flu. When i explained the situation and asked for masks to the attendant, you guys did not have even one. I was disappointed with that. I think the flight should have some for these kinds of situation so that other passengers can protect themselves. Thanks."
Pros: "on my flight from bkk to Doha all the flight attendants were very helpful. One in particular with the name Mary Jane, was very helpful and she stood out among the rest. Thank you for your kindness and help when I couldn't eat some of the foods on board. Whom can I write an email to so that I can be sure that she gets noticed for her work? Thank you"
Cons: "Security. They sealed my iPad for special screening but didn't mention they needed kindle as well so I had to repeat security screening in Doha twice."
Pros: "Crew are great and entertainment options are good."
Cons: "The seats are quite uncomfortable and small. Really struggled to get comfortable."
Pros: "Food and entertainment"
Cons: "Hard cushioning and narrow seats on the 787"
Pros: "Comfort and Cleaniness."
Cons: "Food and ways to provide chairs - avoiding providing wheel chairs and food requirement."
Pros: "The flight was on time. It was quiet so no boarding issues done quickly. Food was good. Good choice of flights."
Cons: "No Wi-Fi. Grew not a friendly. Seats are very hard after 6 hours. The dreamliner is already aged. The screens are in poor condition already."
Pros: "Everything was good!"
Cons: "I had a torn budd/hamstring muscle and an upgrade to another class would have been great because I was in constant pain. Hopefully, when I return in a few days - this could be arranged?"
Pros: "Attention to detail and attentiveness of the staff was par excellence in the business class"
Pros: "One of the best flights in the past 5 years! 5 gold star service!"
Cons: "Wonderful friendly and helpful crew and check in staff. Excellent food and service. On time departure and arrival. Help with bags during the check in process."
Pros: "I liked everything about it."
Cons: "My trip was to long but it wasn't there fault. I was so tired."
Pros: "2 bag checks allowed and being giv n th option to check in an additional carry on at no charge."
Cons: "Boarding was hodge-podge. Seats are way too close together for a long haul...person's tray in front of me was in my face the entire trip and she didn't bother inclining throughout so had to eat my meals like a contortionist. Cramming more seats into a finite space seems to be what all airlines are doing these days. This of us whom are above average in height are forced to insure a more painful and uncomfortable flight as a result."
Pros: "Everything was good ... we were on time .. no delay so .. perfect !"
Pros: "The entertainment was great."
My flight never left because there was no pilot my experience was awful and I lost money
It was all fine. Love tracing the flight on the monitor.
Pros: "MINT CLASS is amazing"
Pros: "Crew was nice, and pilot was helpful and got us there early."
Cons: "My screen for movies didn’t work, and the level of comfort was... almost none. I would’ve upgraded to more room, but for $55? When I’m already checking a bag for $30? On top of flight price? Too high, expected JetBlue to not jam pack all the seats like the exit aisle.... for long flights, not again."
Pros: "it was fine, unremarkable in all ways."
Pros: "The crow"
Cons: "The food"
Cons: "No WiFi. Old plane"
Cons: "3 hours late 2 returns to terminal and change of plane and gate"
Pros: "Once boarding began, things were fine"
Cons: "The flight was delayed by more than 4 hours"
Pros: "Delayed over 3 hours because of repeated problems with the plane."
Pros: "Great flight and experience!"
Pros: "Quick dmooth service"
Pros: "Crew was very nice."
Cons: "Tv did not work on a 4 hour 40 minute flight."
Pros: "Because of the gov’t shutdown I arrived early fearing the worst of delays and to my delight there was ez pz entry into the airport getting through security was relatively easy and although there is no longer curbside check in it was not crowded few long lines and once I mastered the kiosk .. got my boarding pass and tag for a checked bag .... ez and no long line"
Cons: "I don’t like the fact that Jet Blue has nobody to help with getting your boarding pass and bag tags .. for seniors like myself who sometimes need digital Aylin .. no Personnel to help and if itvwasn’t For a delightful savvy young woman whom I asked for help I’d still be at that kiosk when I travelled Alaska sirlinescthey had people there to assist you"
Pros: "Departed on time, arrived early."
Pros: "I love flying JetBlue great job to all you were employees"
Cons: "The only thing I didn’t like is that it didn’t stop in West Palm Beach and that could cause a problem with my next trip to Florida Bluejay take a couple of times a year to take care of my 89-year-old mother"
Cons: "I am an no carbs diet and I was hoping for low carb snack but nothing was available"
Pros: "i loved that they had television, free wifi, snacks and drinks. there was also a lot of leg room."
Pros: "Lots of legroom, speedy flight landed ahead of schedule, quick boarding and exiting process"
Cons: "TV screen for in-flight entertainment was flickering and fuzzy. Food/snack options somewhat limited."
Pros: "The steward had a sense of humor which always helps."
Cons: "There wasn’t anyone at the JetBlue check in area to take bags when I arrived about two hours before the flight."
Cons: "The plane was old it had no WiFi or electricity The ac was turned up to maximum Jet blue always plaqued with delays"
Pros: "Excellent healthy snack options and variety. Friendly crew. They recycle. Arrived on time"
Cons: "Landed 10 minutes early only for them to announce we had 10min delay at the gate. then we sit on runway for 40 minutes with no explanation. That is unacceptable.. context for anxious passengers is a must. Customer sat plummets from this. A little communication goes a long way."
Pros: "Arrived 20 minutes early"
Pros: "Loved free access to WiFi & entertainment"
Cons: "Could not find the nutritional information on the meal that I purchased."
Pros: "La aplicación no decía el Gaste, el del papel era uno y en la pantalla otro.l y si preguntaban te fechas diferentes cosas. Para que escuches que están en la última llamada y hay que correr y cuando llegas esperar por el Gate ya que está ocupado. Más que el aire era caliente."
Cons: "he chairs wasn’t that comfortable Old airplane"
Pros: "Good legroom. Big delay so I did not get to sleep at hotel until 2 am. The flight was very bumpy. The delay was not posted in the airport monitors. Only found out when I got to gate. Flight attendants had blankets to sell on a cold plane that warmed up as the flight progresses."
Pros: "Swift boarding procesx"
Cons: "1 hour late Entertainment didn’t work Internet sliw"
Pros: "First experience with this airline. It was good."
Cons: "There was nothing to dislike"
Pros: "Everything was great. Very pleased, couldn’t have been better."
Pros: "Having an A320 on a 2 hour nonstop"
Cons: "Bag fee"
Pros: "Every single employee I interacted with was awesome."
Cons: "Over 5 hours in delay due to a maintenance issue. Problem wasn't discovered overnight when it was parked. Wasn't discovered until the next day. Had to wait for the delivery of a specific part and install it. I'm all for planes not breaking upon reentry, but the fact that the two flights were both subsequently delayed 4-5 hours each instead of bringing in a sub plane was inconsiderate. Now I've got a long drive home and I'll only get an hour of sleep before a 14-hour work day. So thanks for that, JetBlue"
Pros: "My daughter has a very severe peanut allergy. She was treated very well on her flight yesterday. Even though Jet Blue doesn't serve peanuts on their flights, they still gave her a pre-boarding pass so she could wipe down her area just in case someone on an earlier flight had something that could have caused a reaction. They also created a "barrier" around her by specifically talking to people in the seats around her and asking that they not open their own snacks that may contain peanut or peanut products. Thank you, thank you, thank you, Jet Blue!!! We will definitely use you again!!"
Pros: "Departure was almost on time, but they made up for it by arriving early. All in all an excellent flight."
Cons: "Really don't have a complaint, crew was excellent, only thing I could nitpick would be slightly late departure.. But again we more than made up for that in flight"
Cons: "We sat towards rear of the airplane and the flight attendants were very loudly talking during the entire flight whenever they were in the galley."
Pros: "Leg room was good."
Cons: "$5 for the use of a pillow. Boarding was a little confusing"
Pros: "Smooth event the entire way"
Pros: "The crew was exceptional, going out of their way to find spots for the few people left who still had carry on baggage. They tried very hard to make sure everyone had their luggage with them, which I thought was very nice as I have not seen that in any other airplane. They were also very polite and generous with the snacks and drinks, and came around multiple times with garbage bags."
Cons: "The plane itself was incredibly old and the seats were worn down with marks and smudges. It smelled quite bad but at least the TV's still worked."
Cons: "Rows of seats are too close together and small seats for an international flight and I am a small person!"
Cons: "Delayed flights ."
Pros: "Comfort Price"
Pros: "Free upgraded seat"
Pros: "We landed safely."
Cons: "It was freezing. We boarded 1 1/2 hours late. The stewards were a bit short and not very patient. I saw people being allowed to board with way more bags than you said were permitted and some of the on plane bags were so huge that the front people had to check their bags at the last minute. Boarding was slow as it was clear that the stuff was not fitting in the overhead compartments. What happened to dimensions of bag restrictions? It is frustrating to the people that abide by the rules to see them so flagrantly ignored."
Cons: "First the departure was delayed for 1 hour, which is ok. But when at arrival, we've been waiting on the plane for more than 1 hour due to the malfunction of doors and mobile stairs. The waiting was not very happy because there's no A/C in the plane, and I have to pay extra charge for my parking fee due to these mistakes."
Cons: "This delay made me miss my rental car reservation so I have to find another car for the night. Which cost me 100$ when I already had a car booked. Then since I didn't get there in time they canceled my reservation and find a new rental for the week. First bad experience with jet blue"
Pros: "I never took a red eye before so I slept the whole trip. Super comfy seats. Arrival right on time."
Cons: "The ticket said speed but it didnt get me seated any faster."
Very late flight and no accommodation
Enjoyed the flight attendants and a smooth ride
The flight attendants constantly hassled everyone and nit picked everything. I was told that my seat wasn’t upright, but the seat was old and wouldn’t go upright. Then I was moved a seat over. That seat also wouldn’t stay upright. I was constantly hassled about it, even though I wasn’t putting it back. All the seats were having the same issue, so the flight attendant told us over the intercom that if we couldn’t get our broken seats to work right, they would circle the airport and add another 20 minutes to our flight. Absolutely the worst experience I have had on a plane. Absolutely insane.
We took forever to leave the gate and take off, delayed for an hour without explanation. And I did not get the upgrade to Delta One from the Prim Select I was in. Let’s hope for a better return home.
Everything went smoothly and all staff did a fantastic job taking care of passengers and their carry-ons that didn't have enough overhead compartment space to put into, but did well taking care of everything.
Departed 25 min late with no explanation. Arrival time was very off due to late departure but would have appreciated a better estimate.
Pros: "The crew was very professional and polite, my flight attended (blond lady) was very pleasant and very professional. She should be promoter to teach others how to be professional without kiss passenger's a*s."
Cons: "Could be better if the check in line employee were be able to sell one way ticket to Boston at 13:20hr , instead I had to purchased round trip just to get at my destination at planned time. Also I had to pay 30 dollars to go get the next flight at 18:59hrs , which was extremely inconvenient."
Pros: "Crew were great, loved having spare seats....Just a very welcoming flight."
Cons: "My screen on the Nashville to LA wouldn't let me watch the movie I wanted too but everything else was great. Glad they were there to get me home to Australia when other airlines weren't!"
Pros: "The snacks and water were great. Smooth flight."
Pros: "Funny. Kind. attentive."
Pros: "Easy boarding, our connecting flight was at the same gate!"
Cons: "Would always love more room in comfort class."
Pros: "The crew was pleasant and helpful."
Cons: "The plane was an outdated jalopy. I thought the exit doors were going to fly off. This was in vast contrast to the 737 plane that we had taken earlier in the day for a flight from BNA to ATL."
Cons: "My hard shell suitcase was broken during the process not sure when or where. Items in my suitcase were also damaged. The seats are so close together that it was very hard. If you are a bigger person I recommend flying first class."
Pros: "Great staff."
Cons: "They lost my bags in Amsterdam."
Cons: "Check carefully! Our flights were changed and the first was only ten min difference so didn’t think anything of it but when we went to check in they said we would probably miss our connection. The problem was not the time but they changed GATES were really far apart. Was resolved but kind of a hassl"
Cons: "Seating was uncomfortable, tight space. Could barely move and i’m Not a large person."
Cons: "No in flight entertainment behind the seat"
Cons: "Overall it was a great fight on time boarding. Earlier arrival to norfolk than advertised Excellent crew. This is my 3rd time flying Delta I’m impressed."
Pros: "The crew were fantastic. Departed on time, arrived 40 minutes early."
Cons: "Delta One is a bit jaded on this flight."
Pros: "Getting to my destination."
Cons: "Leg room, more room for carry on bags, coats, etc."
Pros: "The flight crew was very competent and welcoming."
Cons: "The gate agent at JFK was annoying. She forced us to check carry on bags for no apparent reason. Much larger carry on’s were allowed both before and after us. Her fellow agent seemed like she wanted to apologize for her capricious behavior, but was understandably hesitant to do so. The airplane seating was cramped and uncomfortable. The rntertainment choices were very limited unless you enjoy superhero movies or a very limited range of audio/musical selections. So it goes in coach class."
Cons: "Flight Delayed > Pilot on Connecting Flight"
Pros: "There was no flight booked by Kayak although I paid for my trip. I’ve addressed this 3 times & still have yet to receive a call from customer Service."
Cons: "Poor service"
Pros: "Everything was excellent . The food was good The crews were friendly courteous and professional. The planes were well maintained and comfortable. Everything but one thing was excellent"
Cons: "The one thing that I didn’t like is that I have a disability and cant walk very well so I requested a wheelchair and assistance to the plane. Everywhere the service was impeccable except for Nashville I never did get the wheelchair and had to walk to the gate My back hurt me for most of the next 24 hours. In my own country I was treated the worst."
Pros: "Friendly crew."
Cons: "Flight was fine."
Cons: "I couldn’t sleep in a chair... wish I could"
Cons: "Really rough landing"
Pros: "Newer plane. Friendly crew. Landed safely and on time."
Pros: "First time back in about 15 years and what an improvement. Customer service is important to Delta and it shows."
Cons: "WiFi didn't work for me at first."
Cons: "Gas fume on the back seats are horrible"
Pros: "We arrived on time."
Cons: "All 3 monitors in our row were frozen the entire 6 hour flight. The “food” was horrid dueling pastas. Inedible. Seats didn’t recline more than 10 degrees."
Cons: "Boarding was a little bit rushed and the gate agent was visibly irritated by some passengers who didn’t check their bags."
Pros: "The plane had mechanical so we had a long delay. No fun"
Pros: "It’s was super smooth! Fast service and great customer service."
Cons: "The intercom was a little messed up."
Cons: "Wouldn’t let us take our carry-on because they had overbooked and had no more room in overhead. Delayed our first flight and then our connecting flight left *early*. (If you know you have customers with short connections, why leave early to make their connections even shorter?) Then told us they would not pay for our hotel since it wasn’t their fault. Gave us a “discount” with a nearby hotel that was more expensive than what you could book it for online. Had to wait several hours for them to get us back the carry-on luggage that they insisted we check in the first place."
Pros: "I got to fly where I needed to go."
Cons: "The vents above my entire row of seats did not work, meaning there was never any air coming out even when they were fully open. This made for a long, hot, claustrophobic ride. The flight attendants seemed first disbelieving and later unconcerned that no air came out of our vents. I doubt they even reported them as broken after the flight. Delta's new boarding process is absolute chaos. More than half the plane had no seats assigned until 20 minutes before boarding, and the seats were displayed on a screen a good 25 feet away from the gate, meaning people had to constantly walk back and forth between the doorway and the screen. The gate agents were clearly overwhelmed. If this is how Delta is organized now, I won't be flying on them again."
Cons: "Delta staff taking care of rude/beligerant guests first vedore guests patiently/kindly waiting in line ... children watched that behavior and the jerks recieved special treatment. Flight staff ripped up guests boarding pass in face. Staff allowed ys to board plane and put our bags under plane and then crew timed out before take off. Never will use Delta again."
Pros: "Seating and boarding were fine. That process was relatively quick/straightforward"
Cons: "I have never had an on time Delta flight, and hopefully, it will happen one day"
Cons: "After waiting patiently through a 3 hour delay we were inbound to Minneapolis. We were set to arrive at 9:45 pm and there were multiple 10 pm connections. Delta flew into the furthest gate away, didn't communicate with the connecting flights to give it 5 more minutes and didn't have transportation waiting to bring us top our connections. After ruining across the entire length of the MSP concourse I arrived at 9:58 only to be told they already left. Worst communication I've ever seen. Delta should be ashamed."
Pros: "Fast boarding one way from Nashville to Boston. Smooth ride and on time."
Cons: "Trash onboard from previous flight and flight attendants texting during beverage service and seemed annoyed they were having to hand out drinks and crackers. I don’t enjoy feeling like a nuisance when I’ve paid $250 for the flight. FREE WiFi didn’t work. I always avoid Delta when possible."
Cons: "Delta's entertainment app does not work with Kindle Fire"
Pros: "Flight crew were friendly and engaging."
Cons: "Delta customer service- terrible when I called about reservation. Agent upon arrival at airport clearly not happy about 5am shift."
Cons: "727 modern plane free movie free Wi-Fi"
Cons: "The airport crew at the check-in desk was rude"
Pros: "The staff onboard was friendly and attentive. They made every effort to make sure I had whatever I wanted. Boarding was quick and easy. The onbaord entertainment system had a large selection and I was never without something worth watching."
Cons: "The first class accommodation isn't as good as advertised. The seat is supposed to completely recline allowing you to sleep. Unfortunately if you're 6 foot or taller there isn't enough room. Other airlines like Emirates gives you more room in their business class so it's disappointing to see United 1st class is so cramped. The screens for the onboard entertainment system in first class are lower quality then those used in coach."
Pros: "The crew was excellent"
Cons: "We decided to volunteer to take a different flight from our connection to New York because they were overbooked. When it came time to board the international flight, they screwed up our boarding passes and made us wait until the end to board. We were zone 1, priority boarding. The tv screens were very small and so glitchy I stopped watching my movie halfway through. The connector flight from philly to NYC was much more comfortable and had beautiful screens."
Pros: "Short flight 35 minutes, Attendants were magnificent - friendly and focused on the customers as if they were important human beings spending hard earned cash instead of live cargo whose fares were already in the bank. This factor alone will cause me to choose Delta over others despite any small difference in price. Never waited very long in any line. Zero frustration."
Cons: "Had to pay to check a bag for the 35 min. domestic leg of my international flight which carries no baggage fee ON THE SAME AIRLINE booked at the same time. Lame."
The flight was 5 hours late, made us miss our connector to Dallas. No more flights to Dallas until Friday. We were only offered the late flight to Istanbul, hotel overnight in Istanbul. A flight to Houston and we’re are stranded from there. Later, I found a flight to Newark, take a Connector Bus (my costs) to JFK, overnight layover 8 hours, and a flight to Dallas from there. I was refused to change to that flight unless I paid $300, my connector, and any hotel costs if I chose one. Having spent the night before in JFK, I absolutely would need the hotel, it is not safe.
Pros: "i like the food and movie choices."
Cons: "Crew was little bit rude. They didn’t help me to find the spot for my carry on luggage."
Pros: "Crew was excellent, seats were comfy."
Pros: "Crew was very good and seat in long trip was comfortable"
Cons: "Boarding in first leg needs more organization"
Pros: "The service, generosity of the crew, the food and the comfort in the cabin ,actually everything in this flight was 5 stars."
Pros: "Service, flight and landing, exceptional!!!"
Cons: "No cons..."
Pros: "Service food timely departure"
Cons: "Nothing to dislike"
Cons: "customer service needs upgrading"
Cons: "The seat are not comfortable for a long flight, I felt I was on a city bus it's very cramped and tight and I'm a medium size person, totally not recommended for heavy people"
Pros: "The food and entertainment was good. The crew was very nice."
Pros: "Airplane crew was amazingly friendly and helpful"
Cons: "The customer service in Istanbul airport (for Turkish Airlines) did not speak or understand English at all. She could not give us any helpful information of our flight"
Pros: "Cabin crew was perfect! Food and everything is best!"
Cons: "small plane, noisy! did not like business class. BUt overall ok"
Pros: "The food is always good"
Pros: "Friendly staff, great food and entertainment selections, care package/pillow/blanket provided, comfortable flight"
Pros: "Service, timing"
Cons: "Didnt love the food ..."
Cons: "Missed Flight: The flight from Istanbul to Athens was posted as delayed. We were a party of eight and arrived for boarding very close to deadline (minus posted delays) At the boarding gate we were met by six other passengers. The gate was vacant and closed. The real problem happened at the Turkish Airlines desk where we were treated with arrogance, disdain and absolutely no compassion. AS a matter of fact some of the Turkish Airlines staff smiled as they imposed an outrageous fine to purchase tickets to the next flight and continuation of our previous booking. We intend to protest the charges and contact thru many forms of media inform as many fellow travellers of the incident and subsequent treatment by Turkish Airlines. Social media is a powerful tool and although the cards were held in their favor the night of 9-21-17 our protest will not end here. We are fourteen wounded travellers that have agreed to use as many forms of social media as possible to get our message out."
Pros: "Liked the movies and entertainment selections."
Cons: "They didn't have a vegan menu. I had requested vegan and called over the phone a month before my flight and they said they understood. Then on the flight I was told they only do vegetarian which was not good enough. After food was passed out to guests the flight crew dissapeared and never came to collect food trays till about 2 hours after and guests were starting to make a mess leaving food trays on the ground and isles. I had already selected my seat prior to boarding which I paid hundreds of dollars for. Then after boarding the flight crew asked me and the gentleman sitting next to me to move our seats to accomodate for another man that wanted to sit next to his wife. Then I was stuck in a middle seat and I paid for an isle seat. I thought this was rediculous. No one offered me a discount or anything! And the man that wanted to sit next to his wife wouldn't let the plane leave till he was sitting next to his wife. What was I supposed to do? Hold up the plane even longer? This was so crazy!! Outrageous!"
Pros: "Purchase value"
Cons: "Economy seats are a bit tight"
Cons: "My flight was cancelled twice within 24 hours before takeoff. All I got was an email saying it was cancelled and a number where no one could help me. I spent over $40 international calls just to reschedule my flight, only to have to take a $80 cab to the airport to have a human help me. Worst customer service and worst experience. I was trying to get home after a natural disaster struck my hometown and Turkish Airlines actually made that experience even worse. At no point did anyone even apologize for cancelling two of my flights without another option until a full week later. I had to pay to fly myself home from Boston because they were so unhelpful. Would never recommend Turkish Airlines to anyone I know whn traveling internationally."
Pros: "The food"
Cons: "The seats are very tie"
Pros: "Constant service, food, entertainment."
Cons: "Seat area is too small. No room for legs/feet. Garbage was not picked up."
Pros: "Good selection of entertainment, comfortable seats."
Pros: "Entertainment and food was good."
Cons: "Flying to Tel Aviv (I missed my chance to review), my tray table was broken and the USB wouldn't charge on any of the televisions."
Cons: "שום דבר"
Pros: "Service was exceelent and all crew staff were professional and friendly and courteous."
Pros: "Great airline"
Cons: "More leg room is needed"
Pros: "friendly crew and superior service"
Pros: "Patience is a virtue"
Cons: "Less variety of food and entertainment options compared with other airlines I traced to USaa but service was exceptional."
Cons: "to hot, very hot!!! ו suffered too much"
Pros: "Good overall service"
Cons: "The staff could've been more patient"
Pros: "Food, boarding"
Cons: "Leg room was limited"
Pros: "I liked the entertainment options during the flight."
Cons: "1) Since we had a long layover at Istanbul, the airline provides the option to take you to a free hotel to spend the night. I knew this information based on online reviews, but the airline itself never did anything to offer this, I had to walk around on the airport, for like 2 hours I could not find decent help and some instructions in broken English. I had to pay 25 Euros to get mi visa stamped and walk out of the airport. The Turkish Airlines attendant that set up the free hotel for us, walked us to a shuttle that would drive us to the hotel, but the shuttle driver got lost? or something happened that caused for him to drive around town for more than an hour, speaking on the phone loudly in Turkish and completely ignoring us when we asked questions, This got a little scary since we had no idea what was going on, at some point we were in the middle of a dark residential area, and listening to the driver yell on the phone (god knows what). Luckily a driver came over and guided us to the hotel, but seriously, they should be careful about who they hire for these kind of tasks. (I posted a video on instagram with footage of the guy driving us around in case my family needed to find me)."
Pros: "Most of the staff were friendly and helpful, and the quality of the food was rather impressive for a plane flight. I liked the number of selections that were available per the movies and media based entertainment on the flights."
Cons: "A few of the stewards and stewardesses had a bad attitude; as if they had brought on board some format of negativity. I understand the flights can be long, but there's no need for bad behavior towards customers."
Pros: "On time and the crew very friendly"
Cons: "Boarding was not very well managed. They did not stick to the proper sequence."
Pros: "Food was excellent. Service was awesome."
Pros: "Upgraded to business class no problem. Flight attendants were wonderful and very attentive. Delicious food. Chair laid out comfortably into a bed. Best long flight I've ever taken"
Cons: "Nothing bad to say"
Cons: "The flight from DXB was delayed, causing us to miss the connection to LIS in IST. 2 hours after standing at the transfer desk they put us on a flight to LIS via CDG. Luggage was kept in IST. Now we are in LIS with no luggage and no confirmation on its whereabouts. Lost and found staff at LIS (Portway) showed total confusion in claiming luggage was in CDG. Today two planes arrived in LIS from IST, none of them with our luggage. Screen shows my name with mention "Not loaded" regarding the luggage. This incompetence is unacceptable from "Europe's best airline". This title is misleading advertising and should not be allowed."
Pros: "Service was outstanding!"
Cons: "I have no complaints!"
Pros: "Crew is amazing, as always"
Cons: "Allergic needs were not met"
Pros: "From the first person I met (the man who printed my boarding pass at the counter) to the crew on board each flight, I was very impressed with the people at Turkish Airlines :) Everyone was very pleasant and helpful, and made my trip enjoyable."
Pros: "Overall, it was a pleasant flight with good food and entertainment."
Cons: "The crew was inefficient: delivering coffee one cup at a time and not even offering it to everyone. I had asked a flight attendant for a glass of water and was never brought water until I asked someone else. The check-in personnel and flight attendants seemed to have no knowledge of toddlers traveling with a carseat, so I had to explain to them that he travels with his carseat or he manages to get out of his seatbelt. They made some calls to see if it was fine to bring the carseat onboard and finally gave us the ok, which we were very grateful for. When it was time to board and also to exit the aircraft it was a very slow process...much slower than usual. Most airlines have you boarding 30 minutes prior to your flight, but we were still standing around waiting."
Pros: "Entertainment on long haul flights is top notch. Selection is incredible just bring your own headphones if you wanna be able to hear anything. Food is the best out of any other carrier. I've seriously been to full service restaurants with less tasty and well prepared foods."
Cons: "Seats are hilariously small. I know you're thinking "they're all like that." They're NOTHING like any other airlines. I've flown the following for reference: Lufthansa Air Swiss Delta Air France Air Arabia Saudi Airlines Egypt Air and a couple more I can't think of right now. I'm a very medium sized build and really short (5' 6") and I was so uncomfortable I wanted to (and probably will) cancel my return flight with them. My wife's back is still hurting from that flight. The staff are just plain awful save for 2 flight attendants. Out of 2 flights so far. I was told afterwards that this is commonplace when flying Turkish Airlines. For fairness sake I should mention that both Egypt Air and Saudi Airlines were worse. Whatever money you think you're saving by flying this atrocity you're gonna be spending on fixing your neck and back. Spend the extra and go with Swiss or even Delta. Avoid this rubbish"
Pros: "Food and comfort for the price paid"
Cons: "Need more assistance during boarding in Dhaka/ DAC"
I had requested and a reproved transport in Frankfurt, but nobody came. I ran and ran with my hurting hipp(y am 81), just to end up in another line. I approached an employee there and he suggested to cut the line and trying to make it. Fortunately the boarding for the flight was delayed and I made it! Yea
We had to go down 4 flights of stairs holding our bags to get to the bottom, to wait for 10 mins for a bus...that took us all across the airport to board our plane. We were about 40 mins delayed on top of that.
Great leg room in economy and the entertainment system has lots of options, I watched a few docs with David Attenborough. the flight crew were wonderful and helpful. I was really impressed with the food, both the main meal and the snack prior to landing. Some of the best food I have had on a flight! Great job Air Canada!
Basic level business class with few frills!
Free water and chocolate on board
Pros: "Boarding was crazy and confusing. Ground crew poor communication and rude"
Pros: "The crew performed their duties in a professional manner."
Cons: "We arrived late, but that was nothing compared to the horror I experienced with my connecting flight out of Frankfurt to Mallorca. I should get a refund."
Pros: "Seats were spacious and they fed us on the flight."
Cons: "In flight entertainment."
Pros: "Everything was good."
Cons: "No major complaints."
Pros: "Lufthansa will always be my choice airline. Their staff are nicely dressed, accommodating and well mannered."
Cons: "On this trip back to Dublin, our flight from Munich to Dublin was delayed for over two hours. It would be nice for Lufthansa to at least offer the passengers something to eat or drink while on board waiting for such a long time."
Pros: "I had to change my flight times three times, and each time they charged me less than 30 dollars (for taxes) and the wait times on the phone were super fast. It was shocking to not lose hundreds of dollars for life happening and needing to change my flight. AND!! I got a free upgrade to premium economy for free!"
Cons: "Our flight was cancelled from Nashville to Chicago due to "mechanical issue" so we were unable to get on the flight to Naples. United rebooked us on a flight leaving the next day, and we are currently sitting in Chicago on a 6 hour layover. So no, I am not happy at all with this experience. We are missing a day in Italy and have been charged a day stay in Sorrento which we are unable to use. I have contacted United customer service to see if they can compensate us."
Pros: "The flight was smooth. The timing of the flight arrival and immigration was perfect. More than enough time to clear that process. The airline crew on board was professional and pleasaht"
Cons: "The seating was very close. Not enough room to sleep comfortably."
Pros: "The crew again was great. The cheese sandwich was also excellent. I wasn't expecting a sandwich on a 2 hour flight and this was a welcome surprise."
Cons: "Boarding took a long time, but that was a product of having to bus everyone out to the plane for boarding. They also crammed way too many people onto the bus. Would have been more efficient to load quickly and go as another bus was already waiting."
Pros: "We were greeted by cookies upon entering the flight. I liked this experience. for a 45min flight everything else was as expected."
Cons: "having to climb up 6 stories with carry on luggage isn't fun. Some elderly people were struggling, caused everyone to slow down. I'd have taken the elevator if I had known we had to walk all the way up. Regardless, my expectation of German airports and German engineering is high, but things we take granted in US like escalators are a luxury in Germany and clear directions are missing... on the oncoming flight we had to wait for a door to be unlocked while everyone was stuck in the aisle way and stairs.."
Pros: "There's nothing much that's positive to say about this leg of our journey."
Cons: "Not only was the flight delayed, but there was confusion at the gate for boarding of even first or business class. We had to carry our luggage down 2 flights of stairs to get on a bus, which then transported us a very long ways away on the tarmac. Then it was an older model plane and the engine noise, even though we were up front, was extremely loud! It was somewhat worrisome. The food was terrible and by the end of the 90 minute flight our rears were sore from the poor seat cushioning. Not a good experience at all. All of this was after a terrible experience and delay just trying to connect flights within the German airport and the security delays that probably would have made us lose our flight if it wasn't delayed. There needs to be a better system if you are not staying in Germany but just connecting flights from the same airline!"
Cons: "Manchester Airport couldn’t organise a bus to take us off the plane. Stuck on a landed plane for ever."
Pros: "It was a short flight."
Cons: "I was allergic to ingredients in the in-flight meal. There were no additional options left by the time food got to me. The crew was indifferent about my allergy and seemed offended when I returned the food uneaten."
Pros: "friendly service"
Cons: "no head support"
Pros: "Very professional crew.efficiently run. I spent extra for additional legroom in economy class and would have been comfortable but it I was seated next to a very large person which created a seating space reduced by a third. I was miserable the entire time by the man leaning into me. Not exactly the airlines fault."
Cons: "Crew was nice, but big push to check-in carry-on. There was in fact plenty of room in overhead bin"
Pros: "Nice to be on a full service airline for once"
Pros: "Crew kindness, comfort, convenient structure, etc. I hope to take this airline again for next trip."
Pros: "Great flight and a super smoth landing in strong southerly winds."
Cons: "We landed an hour later than planned with no warning, I missed my connecting flight."
Pros: "The atmosphere they create is very comfortable"
Cons: "I don’t now"
Pros: "The Staff"
Pros: "The crew was friendly and respectful"
Cons: "Another passenger came and sat in the seat that was empty next to me and wasn’t ever asked to return to her own, assigned seat"
Cons: "Economy seat space is small for 11 hours flight. get the meal of my choice, also as I tried to check in at home, the system did not give me choice to check in or change the seat."
Pros: "Staff was nicer on this flight verus the first flight."
Cons: "My tv didnt work. They tried to reset it twice. So 9 hours without entertainment sucks!"
Cons: "See comments above."
Pros: "Everything except the entertainment"
Cons: "The headphone jack didn't work. It priduced some sound, so it might fool a tchnician doing a quick check. But voices and most of the sound track garbled and muted."
Pros: "Lufthansa crew is the best"
Cons: "Because of mechanical errors in our point of origin (NJ, USA) we were unable arrive on time in Germany to make this connecting flight. Very very disappointed in United Airlines. Will never travel with them again."
Pros: "Liked all about the flight except the delay, but got good treatment from airline during extended trip"
Cons: "Plane was late to depart, missed connection in Frankfurt"
Pros: "My husband is very tall and had enough legroom to make him comfortable."
Pros: "Movie selection Meal selection was good Crew was courteous, smiling, friendly"
Cons: "Space felt cramped (small)"
Pros: "New crew on first flight but they we're even"
Cons: "Not much. Left sitting on a plane for over an hour & 1/2. Then taken into a door where I illegally entered the country. My passports seized. No other flight available to Dallas. Sent to Newark, NJ & missed the next flight to Dallas because Lufthansa lost my scooter. Someone pulled it by a wire and it doesn't run correctly. VERY BAD EXPERIENCE!!!"
Pros: "Confort and Service"
Pros: "The crew was very efficient and accommodating"
Cons: "Most of the announcements were hard to hear and understand"
Cons: "a member of the crew took my carry on luggage and I never had it back"
Cons: "I will not fly on Air Canada again...Eventhough this is listed as a Lufthansa flight there was nothing Lufthansa about it. Terrible food. Overall miserable"
Pros: "The flight was delayed two hours. I flew them 10 years ago and thought their seervice rivaled the Asian airlines. Now their service and seat comfort is near the cellar dwellars. The premium coach seat I paid extra for was the narrowest coach seat I have ever had the misfortune to sit in. I am a small man. 5'*8" 165lbs. The normal sized man next to me and I had to sit with our elbows pinned to our ribs. Eight hours of hell. I also had a totally irritating woman from syria behind me. She pushed and banged on my seat back the entire 8 hours. She had to have her loud mouth yapping most of the flight. That was the worse experience I have had flying. Also the attendents didnt care about me. I had to ask for tea. Had to ask three times as they were waalking off"
Cons: "The flight was delayed 2 hours. The seat was tiny , cramped and uncomfortable. I travel a lot. This is the first negative review I have written in 55 years of flying."
Pros: "The lady on the counter was very friendly & helped me to rebook another flight to Frankfurt early next morning."
Cons: "Flighing from Nashville to Washington for 30 minutes & than have to turn around due to weather."
Pros: "Food was good. Bathrooms clean during flight. Staff was overall pleasant."
Cons: "Video entertainment menu system was slow to work with."
Pros: "Entertainment system very good ; crew very professional"
Cons: "Airline might have given warning of long long distance between connecting gates and need to undergo another security check. Also waiting area very cramped."
Pros: "Lufthansa is a superior airline with friendly, helpful staff. It is always enjoyable to fly with them!"
Pros: "It was a nice, efficient flight"
Cons: "Guy at exchange should have said - All Lufthansa connections this way that way if a gate change had iccurred one didn't have to go thru security again..."