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Pros: "The crew was good. They explained why we were late and helped with resetting the cabins TVs."
Cons: "The flight was delayed somewhat significantly which was very frustrating. Two of the four flights this trip were delayed."

Cons: "WiFi and media was not working but it was a short flight and they warned us ahead of time."

Pros: "All fine except that entertainment was curtailed becasue of flying to Cuba"

Pros: "Resolved promptly"
Cons: "Asked for water but was forgotten a couple times"

Pros: "Pleasant crew even though there was a delay"
Cons: "No food. Skimpy entertainment"

Cons: "5h delayed"

Pros: "The whole experience was great. All the staff was friendly and polite. The seat was very comfortable, and the ability to watch TV or listen to music was great."

Pros: "I love flying JetBlue great job to all you were employees"
Cons: "The only thing I didn’t like is that it didn’t stop in West Palm Beach and that could cause a problem with my next trip to Florida Bluejay take a couple of times a year to take care of my 89-year-old mother"

Pros: "The steward had a sense of humor which always helps."
Cons: "There wasn’t anyone at the JetBlue check in area to take bags when I arrived about two hours before the flight."

Pros: "Safe flight"
Cons: "Delayed flight plus tv didn’t work"

Cons: "Flight was delayed and terminal staff was rude about making changes"

Cons: "Flight was very delayed"

Pros: "Crew were nice. They gave out cookies and chips."
Cons: "Families with kids should go second on the plane, not almost last. The air conditioning system was broken. The seats were hard on my bottom which made for a rough red eye flight. Hit tons of turbulence with no warning. I know you can see that ahead of time so just give us a heads up. They couldn’t get the bridge way to the plane so we sat for half an hour in the no ac plane instead of getting us a stair or other gate."

Pros: "That I eventually arrived."
Cons: "Everything else. 2 hours late???? F that."

Pros: "Swift boarding procesx"
Cons: "Nothing"

Pros: "I loved that the pilot on my first flight introduced himself and staff to the customers prior to loading the plane. Everyone was very welcoming and friendly. The leg-room! The leg room was a great surprise. No hassle with bags. Great snacks, wi-fi and movies for FREE! I was so tickled. I've never flown JetBlue. I thought it was just another low-cost airline that makes you pay for everything , what a nice surprise! I immediately gave you a shout-out on my facebook account. Best flight experience I've had in a long time. Thank you."

Pros: "Nothing really."
Cons: "1. Forced to check carry on because of a pocket in the front when other passengers were allowed to bring actual suitcases which were taken right before boarding. Apparently JetBlue has a quota to meet as to how many people they charge for carry on luggage. 2. Refused to allow me to request my seat ahead of time to try and charge a $50 fee for an upgraded seat, even though by purchasing a ticket, I am guaranteed a seat on the plane. 3. Late once again. So far every flight taken by JetBlue this year has been late. My only on time flight this year has been with Delta. I do believe they are the new Spirit Airlines in disguise. This airline has been moved to the bottom of my list. I may take them once more but it depends on how many points I have with them, if it's enough to cover a free trip. If it doesn't, I will forfeit as the aggravation and nasty behaviour at the check in counter especially at LaGuardia is too much to take. They are also every discriminatory at that airport also, especially the people who work at JetBlue. I have to take responsibility for keep trying. It the same as beating a dead horse and expecting it to get up and run."

Cons: "Plane was hot"

Pros: "Flight attendant great. Seats comfortable. Flight on time."

Pros: "The ease which they handle boarding"
Cons: "Delay"

Cons: "Not much attention from crew. Had to request food purchase twice, although crew was not busy."

Pros: "JetBlue's service"

Pros: "First experience with this airline. It was good."

Pros: "Everything"
Cons: "There was nothing to dislike"

Pros: "Everything was great. Very pleased, couldn’t have been better."

Pros: "Having an A320 on a 2 hour nonstop"
Cons: "Bag fee"

Pros: "Every single employee I interacted with was awesome."
Cons: "Over 5 hours in delay due to a maintenance issue. Problem wasn't discovered overnight when it was parked. Wasn't discovered until the next day. Had to wait for the delivery of a specific part and install it. I'm all for planes not breaking upon reentry, but the fact that the two flights were both subsequently delayed 4-5 hours each instead of bringing in a sub plane was inconsiderate. Now I've got a long drive home and I'll only get an hour of sleep before a 14-hour work day. So thanks for that, JetBlue"

Pros: "My daughter has a very severe peanut allergy. She was treated very well on her flight yesterday. Even though Jet Blue doesn't serve peanuts on their flights, they still gave her a pre-boarding pass so she could wipe down her area just in case someone on an earlier flight had something that could have caused a reaction. They also created a "barrier" around her by specifically talking to people in the seats around her and asking that they not open their own snacks that may contain peanut or peanut products. Thank you, thank you, thank you, Jet Blue!!! We will definitely use you again!!"

Pros: "Everything, trip was great"

Pros: "Smooth event the entire way"

Pros: "The crew was exceptional, going out of their way to find spots for the few people left who still had carry on baggage. They tried very hard to make sure everyone had their luggage with them, which I thought was very nice as I have not seen that in any other airplane. They were also very polite and generous with the snacks and drinks, and came around multiple times with garbage bags."
Cons: "The plane itself was incredibly old and the seats were worn down with marks and smudges. It smelled quite bad but at least the TV's still worked."

Pros: "Everything"

Cons: "This delay made me miss my rental car reservation so I have to find another car for the night. Which cost me 100$ when I already had a car booked. Then since I didn't get there in time they canceled my reservation and find a new rental for the week. First bad experience with jet blue"

Pros: "The customer service was great. They compensated me for the delay. The seats were spacious."
Cons: "A 6 hour flight delay. Luckily me for my connecting flight wasn't until the following afternoon. Had it been earlier I would have been extremely upset because it could have derailed my entire travel plans."

Pros: "The plane"
Cons: "That they lost my suitcase on my trip to Nashville for 30 hours I was going to a party and had no clothes to wear"

Pros: "Quick and easy flight. Pilot was nice."
Cons: "The flight attendants didn't seem too thrilled with me wanting 2 of the free beverages. And when I woke up my complimentary water bottle was gone."

Pros: "The crew and comfort were great"

Pros: "The flight staff was very attentive. Unlimited snacks and beverages. Free WiFi! Free movies!"
Cons: "Delay in take off due to potable water system that required a check before wet could leave."

Pros: "I really enjoyed the in-flight FREE Wi-Fi, and the service was great! I will definately look for Jet Blue flights in the future"

Pros: "Jet blue is my favorite airline! Absolutely amazing!"

Pros: "Ground crew did not appropriate accommodate stand by causing confusion. Very unprofessional."
Cons: "The delay. Seemed chaotic at boarding. Very unorganized"

Cons: "We were late taking off."

Pros: "Everything else was ok"
Cons: "It Has happened to me almost every time I fly with JetBlue there are Huge delays"

Cons: "Horrible landing. TheThe plane dropped drastically at one point I thought wevwer going to have a crash landing."

Pros: "Seats and space"
Cons: "Food selection"

Cons: "Baggage did not arrive until 45 minutes after landing."

Cons: "Delayed for over an hour each way."

Pros: "free wifi and the ability to watch television while flying"
Cons: "The seats were a bit uncomfortable."

Pros: "Courtesy and attentive"

Pros: "Crew were great, loved having spare seats....Just a very welcoming flight."
Cons: "My screen on the Nashville to LA wouldn't let me watch the movie I wanted too but everything else was great. Glad they were there to get me home to Australia when other airlines weren't!"

Pros: "Over cramped No Space for carry on slow service"
Cons: "Over cramped No Space for carry on slow service"

Pros: "From friendly staff on the ground to check us in, to helpful flight attendants, Delta has once again convinced us it is one of the better airlines . Will fly delta again."

Pros: "No hassle, no drama, very smooth."
Cons: "The blueberries were rather bland."

Pros: "The crew was friendly and attentive, and the flights were punctual. I was assigned a good seat, and I appreciated the meal, as i was going to arrive in Mexico very late. I also enjoyed the entertainment options."
Cons: "I really have no negative comments."

Pros: "Excellent service, God flight"

Pros: "The one good thing about this unexplained ordeal (the flight was delayed for 5 hours, causing me to miss my connection) was that, after a few hours of hearing nothing (no emails or texts from Delta), I finally saw some options for different flights pop up, so I was able to book a new flight without calling India. Also, I got an exit row seat on my new flight to MSP."
Cons: "They moved our gate about six times and never told us why the flight was delayed. Actually, the biggest annoyance was that Delta told us nothing. The only reason I knew about the delay and gate changes was because of Kayak! I know I am signed up to receive texts and emails from them, but I guess they forgot to notify me."

Pros: "The flight was very quick."
Cons: "They didn't serve us water."

Pros: "Movies"
Cons: "Seats are in humane"

Pros: "Entertainment"
Cons: "Staff were a bit rude. The boarding process was slow as everyone rushed up when they announced the first zone to board, and obviously this was not policed. We didn't get our seats until we got to the gate because apparently we bought our tickets too soon to take off, which was three weeks. Also, staff claimed there wasn't enough bin space so asked people to check their bags. We saw people with two big bags get on board at the start, and then staff made everyone at the back of the line check their bags. But there was plenty of bin space before take off. And we were seated in the last row which can't recline."

Pros: "It was good"

Pros: "Flight crew were friendly and engaging."
Cons: "Delta customer service- terrible when I called about reservation. Agent upon arrival at airport clearly not happy about 5am shift."

Pros: "Staff on the plane was courteous although they skipped half of us for snacks & forgot some requests for water"
Cons: "Was not able to check in online. Was not able to select my seat online. I was told I would be able to do both of these things. Spent 30 minutes trying to find a number to someone at Delta to check in & select seat. I was in Australia & all Delta offices were closed because it was Sunday. Although I had an internationally calling plan, no calls to Delta US would go through. finally found someone through a back channel that would help me. We boarded an hour late, and staff would not answer any of our questions about what was going on or how late we would arrive (they sped up the fight so that we landed on time). Flight ran out of drinking WATER after the first service. Half of our section (Economy Plus) was skipped for snacks. An unruly child was allowed to scream for almost the entire flight & was running up & down the aisles. NOTHING was said to the parents by staff members. Was absolutely the worst behaving child with who I've had to fly."

Pros: "El personal abordo muy amable llegamos a tiempo"
Cons: "En el ahereopuerto de guatemala para chekiar las maletas siento q nesesitan mas personal estuve una ora y quince minutos para poder chekiar mi maleta"

Pros: "Smooth flight."
Cons: "I have broad shoulders and there was a larger gentleman on the window seat. Being in the middle seat made for a very very cramped flight the whole way. Lots of skin to skin arm contact for much of the flight. There was no way to avoid it."

Pros: "The crew did a great job of dealing with delays beyond their control and made sure we - and our luggage - made a connecting flight."
Cons: "No complaints."

Pros: "I liked the boarding process."
Cons: "Bigger seats are more helpful."

Cons: "Got stuck for two hours sitting in the plane because the computer systems went down. Worst experience ever with Delta."

Pros: "Nothing I can think"
Cons: "The seats selection"

Cons: "It was late and i missed my next flight"

Pros: "All I need to say."

Pros: "The environment and efficiency."
Cons: "TIMING"

Pros: "It was on time"
Cons: "Too short of a layover in Atlanta"

Pros: "Everything was pretty good like usual, except when we landed we sat on the runway for 45 minutes waiting for a gate as ours was occupied by a plane that was having mechanical issues. Not great."

Cons: "The flight got delayed by 3 hours or more. I missed my flight from LA to FL"

Pros: "Nothing"
Cons: "3.5 hour delay due to lack of co-pilot. No consessions for delay when asked at gate. Lack of leg room. Broken tv, I asked twice to be fix nothing was ever done."

Pros: "Flight departed and arrived on time"
Cons: "Long time standing in line. People are confused by zone boarding. Stood 30 to 40 minutes in line."

Pros: "Friendly staff and crew. On time efficient boarding. Security in SEA-TAC less than 5 min. Different snacks both flights. Prompt service. On time. Power sources at seats worked."
Cons: "Airport gate area in LAX filthy. No seats. Garbage cans overflowing. Bathrooms smelled like New Orleans street on a Sunday morning. Entertainment system broken."

Pros: "The crew was very kind & accomodating. There were plenty of great current TV shows & movies. The seats were pretty comfortable, above average. I loved that they had roasted salted almonds as one of the 5 snack options."
Cons: "I had earbuds but the little girl next to me did not. I loaned her a pair of mine but I expected the flight attendants to offer them but they didn't."

Cons: "Very dated plane. First class seat was worn, crooked, and uncomfortable. No entertainment offered. Almonds or biscuit cookies were the only food options."

Pros: "Entertainment"
Cons: "Flight delayed"

Cons: "When I was transferred to Delta's website to book, the date was reset to 6 months in the future. It happened to be the same Monday the 26th so that's why I didn't notice. Delta refused to refund my money. This was a terrible experience and I plan not to use Kayak or Delta again!"

Pros: "on board service was nice and promptly"
Cons: "Delta continúes to use an older 757 in this 6-hour flight with cramped seats and seating arrangement in business class. I have taken this flight several times in the last 2 years and written about this issue but now doubt anybody cares about these comments. To make things worse, my seat would not recline!"

Cons: "The flight was over 20 minutes early"

Cons: "The airport crew at the check-in desk was rude"

Pros: "I liked the in-flight service and the complimentary snacks and drinks despite the short trip."
Cons: "I did not like that there was not enough room for our 50L Osprey backpacks to be placed under the seats."

Cons: "Sold us a flight with unassigned seats"

Pros: "Individual screens and earbuds for sale."

Pros: "I liked the fact that they have a train to take you from one concourse to another!"
Cons: "Very busy airport! Boarding was delayed and flight was overbooked. I wasn't too happy but it could've been worse."

Pros: "Boarding was easy. Wifi was available and we got some snacks. Paid extra to sit in roomier coach, was worth it."
Cons: "Still pretty cramped, not the crews fault. Would've been better with the seat back screens"

Cons: "Boarding area; boarding agent; boarding staffing; seating (comfort); flt. attendants: That's all... aww"

Cons: "Delay from Seattle to pasco."

Cons: "The quality of customer service and efficiency was lacking at the check in counter. Wrong information was given to many passengers as far as checking in baggage and being sent to several line ques for the agent to tell me in the end that I was told the information incorrectly since the beginning. I therefore was unable to board my flight on time, got switched to a new flight and the new flight was delayed for 3.5 hours."

Pros: "Good service and food"
Cons: "My non-reclining first class seat was a disappointment on this long flight. The flight was full, so there was no re-seating option."

Pros: "Really liked the plan"

Cons: "Delayed"

Pros: "I'm an American ex-pat who travels to and from between the US and Australia. I do whatever I can to fly on Australian rather than American airlines, as they are always much better in every regard. But in this case it wasn't feasible, and I found myself on a Delta flight. I'd say the overall experience was somewhere between okay-good. Nothing major to complain about, but nothing to rave about either. The entertainment options were decent. I appreciated the variety of newly released movies. However, I would have liked a greater selection of TV shows, and the availability of more episodes. I also appreciated the availability of internet access, but I don't understand why it has to be quite *so* pricey. Surely they could make a bit more on greater volume if they dropped the price a bit. I didn't purchase access, but I would have if it were 40-50% cheaper. The comfort of the plane seemed the same as any of the alternatives. Boarding and deplaning were as they should be."
Cons: "The service from the crew though was simply ok. They were just friendly enough not to be rude, but no more than that. Virgin Australia and Qantas consistently have much happier crews, who make you feel like a dignified guest, even in economy. The food was average at best, and they served two meals where the Australian airlines would serve three on the same flight. They also offered less in the way of snacks and drink refills. It seemed like they were cutting corners here, which I don't appreciate on a 15 hour flight. Also, they said they "proudly serve Starbucks coffee". After drinking it, I don't think they should be proud of that! Again, overall it was a decent experience. Nothing flashy, but nothing too bad either. If the costs are comparable for your flight, you should certainly choose one of the Australian carriers. You'll get better service from the crew and better food. The one caveat, however, is that Delta has WiFi, whereas at the date of writing this, the Australian carriers do not. While access is exorbitant, if you really need to get some work done on the plane, you might choose Delta for this reason alone."

Pros: "We got to board first"
Cons: "The seats were uncomfortable, the food was uneddible and we had to wait a very long time for our baggage"

Cons: "Flight was delayed substantially. Sat on the plan 40 minutes before taking off after already being 30 minutes delayed."

Pros: "Reassuring that the airport desk staff were keeping an eye on my connection from LAX to Columbus. Turned out it was too tight of a squeeze and I missed the connecting airplane's door closing by a few minutes, despite having RUN through LAX to get there."
Cons: "I am disappointed by the lack of communication among Delta staff when we arrived at LAX. Our turn-around was late coming into SMF, thus late leaving. It would have been very helpful if the gate staff at LAX had advised me to not bother to try to make my connection, or called the next gate to tell them we were running over there. RUNNING. Or at least done something to act like they cared. I am disappointed by the lack of initiative. I understand flights cannot wait, and I would have greatly appreciated being saved the trouble of running to a different terminal and instead taking that time to change my travel plans. They may see travelers struggling like this daily, but to each traveler, a hiccup in travel plans trip is stressful and urgent. I ask Delta staff to please consider that when they come to work. Thank you."

Cons: "Rude flight attendants."

Pros: "The flight itself was fine."
Cons: "Crew seemed agitated and not very friendly."

Cons: "I will never fly this airline again"

Pros: "Easy flight, nice crew."
Cons: "Waiting in the plane for our gate upon arriving was terrible. It was very long and a bit cramped."

Cons: "Didn’t enjoy the flight at all. Seats were uncomfortable, staff looked somewhat unkept and were gossiping loudly in the back during the flight. Snacks were not provided, only one drink for the entire flight. I will not be using Sun Country again."

Cons: "I don't like hearing that Suncountry is going to be an airline that charges a fee for everything like Spirit airlines. I heard that this will begin as of January 1st. Suncountry is a great airline. Why would you change that? It's disappointing."

Pros: "They tried to separate me from my son in order to accommodate a passenger using a wheel chair. I accidently found out just before boarding. My son was NOT having it!! They changed our seats, putting us together again, without a problem or negative attitude. Total professionalism in an awkward situation!"

Pros: "Leg room, great view."
Cons: "Nothing, was great."

Cons: "Nothing"

Pros: "The crew was super friendly and accommodating."

Cons: "They kept making me check my bags when I didn't need to and then had me wait for one and a half hours to get my bags from the baggage claim! They also have the longest layovers imaginable. I had to find out what gate my flight was taking off in at the airport, they never tell you ahead of time. The staff is ok but there was a stewardess on every flight (4) that had serious attitude. I only chose them for economic reasons and wish I had just paid more for a better flight experience."

Pros: "Food, local micro beer selection , service. It was really great. They offered more than any other US carrier. Seats were slightly uncomfortable, but that could have been on any plane. Would love to fly them again."
Cons: "Seats were really hard."

Cons: "LACK OF WIFI"

Pros: "Boarding was good and agent was able to move me and my 2 family members to an exit row so we could be together."
Cons: "Plane left late due to "showers" at MSP, then at LAX we had to taxi from north side of airport to south side, further delaying us 15 minutes or more. Also, exit row seats did not recline even though agent had told me they did recline. None of us could sleep. Very uncomfortable!"

Cons: "The seats are very uncomfortable."

Cons: "No tv screens. They expected passengers to pay extra for entertainment tablets. Also no snacks provided. Just felt cheap."

Cons: "One of the female crew member just had a really bad attitude and was rude multiple times. She was a bit older than the other ones, I believe her name was Linda. I asked for both cream and sugar, she only bought cream then when I asked again, she was really dismissive. The cart was literally 1 feet away, I almost wanted to get up and grab it myself. This happened again with my seat mates. She was really nice to the other white customers but I sat in a row with all people of color, and she was equally rude to them.Linda would really benefit from some diversity (addressing her implicit biases/prejudices) training. It just makes all of Sun Country look bad, this was the first time flying sun country, and I will most likely not fly with sun country again, if I keep on running into air hostesses like Linda. Its unfortunate because the other air hostesses/hosts were really nice, warm and welcoming."

Pros: "Quick plane turnaround once landed"
Cons: "Was not on time."

Pros: "Free checked bag on full flight Very fast check-in Low Cost with Great Service"
Cons: "Wait time on plane after boarding"

Pros: "On time"

Pros: "It was fast check in and we were on our way to Los Angeles crew and staff helpful and friendly."
Cons: "Not enough personal space toooooo crowded and stuffy."

Pros: "Nothing"
Cons: "The service"

Cons: "I didn't like that there isn't any free snacks"

Pros: "Booked this flight months before I took it on KAYAK. Got to the airport and saw the sign that said "ask about our affordable upgrades". I asked and it was totally affordable. I bumped myself up to 1st class on both flights for $280 total and it was absolutely amazing. The flight staff was so attentive, the food was great and they were not shy about making sure I was getting enough to drink. Overall, this was a great airline that seemed to actually care about the people on the plane as opposed to other 1st class experiences I have had where people try to get the most out of you for the least amount of effort. Sky Country took the time to make me feel like I was worth it and that made all the difference. Would 100% recommend."

Pros: "Very easy flight. Very lovely crew. Very pleasant experience. I'd do it again. My excellent marks are based on the expense. There are more impressive first class offerings on other carriers, but for the price, these people are doing a terrific job."
Cons: "Entertainment is hand held. There is no in-flight wifi."

Pros: "It was timely."
Cons: "Uncomfortable, no snacks, no food, no entertainment"

Pros: "I liked the MSP Terminal 2 airport."
Cons: "Not being able to choose a seat early. No entertainment."

Cons: "Boarding late"

Pros: "Prompt, friendly!"
Cons: "Uncomfortable. Had an aisle seat."

Pros: "I've flown Sun Country in the past & have always had a great experience. This time was no different! 10 min prior to boarding, we were upgraded to first class!! Couldn't have been a more relaxing flight. Would definitely consider flying first class with them again. Thanks, Sun Country!"

Pros: "On time"
Cons: "N/A"

Pros: "Jodi, the head flight attendant serving our cabin, was friendly, attentive, professional, and is a huge asset to Sun Country and their business model and mission. She promoted the highest customer service and said she'd been with Sun Country for over 20 years. Impressive! She took our flight from enjoyable to exceptional."

Pros: "Priority boarding"
Cons: "No wifi, no free snacks for preferred seating"

Cons: "No conplimentary snacks like peanuts pretzels or cookies. No built in screens. Have to pay for personal video players."

Pros: "Fast boarding and such a smooth flight. Ticket was so affordable!"
Cons: "No entertainment and no free food. There was trash in my seat compartment."

Pros: "Same aa precious flight"
Cons: "Flight crew not as friendly"

Pros: "Everything was on time, and the service was good."

Pros: "Everyone was nice, great leg space , comfortable, very helpful, reasonable baggage prices."
Cons: "Great experience until picking up baggage. My stroller was broken and 3 of my bags were destroyed!! To make matters worse there was no one to help.. No one at arrival desk, no one to be found by anyone in the airport!! I'm nervous how/if we will be compensated for our stuff."

Pros: "Flight left and arrived on time, in this day and age that seems to be about all you can hope for (also our checked bag was not lost). When checking at the airport in my wife and I had our seats moved together in the exit row for free."
Cons: "For or flight to LA the plane was not at all full but when I tried to check in 23 hours ahead of time the only seats listed as available that were together were in upgrade area's ($15 a seat). We figured when arriving at the airport they could fix this for free but was definitely strange..."

Pros: "Very friendly and helpful customer service across the board - check in was a breeze, flight staff very attentive and cheerful, pilot was amiable and gave us a pretty smooth flight."
Cons: "The seats and rows are incredibly compacted - unless you're a small person you won't be able to move much at all. The aisles are the narrowest I've ever seen - if you sit on the aisle expect to be bumped repeatedly. There's also much less room under the aisle seats for putting bags/personal items."

Pros: "The crew was great. Courteous and attentive. Liked the selection of food that included healthier options like the fruit plate."
Cons: "I am really displeased that there is a charge for baggage. With the price of fuel so low, I find if appalling that airlines charge even for the first bag."

Pros: "Good flight. Good crew. Would always prefer to fly Sun Country for LAX to MSP."
Cons: "Flight was delayed due to a maintenance issue. Didn't mind that. Would rather be safe than sorry. As a traveler, I would have appreciated knowing what the maintenance issue was. When we landed, there was no place to pull in so we had to wait on the tarmac for a while after an already delayed flight. Not Sun Country's fault - that's just the reality of LAX."

Pros: "We made it there"

Pros: "The layover was good."

Pros: "Everything was great"

Pros: "Flight attendants were very helpful. I loved how they came through twice with drinks."
Cons: "Where was Sky Mall magazine??! The aisle seat was uncomfortable because I couldn't rest my outside arm on the armrest without people constantly running into it."

Pros: "OLD SCHOOL CARTOONS, MIMOSAS, AND A WARM CHOCOLATE CHIP COOKIE!!! AMAZING FLIGHT. FIRST TIME FLYING SUNCOUNTRY, BUT IT WONT BE THE LAST!!!"

Pros: "crew was awesome and very accomidating!"
Cons: "the video players offered should have ability to play music"

Pros: "We haven't travelled Sun Country in a long time. Everyone from the gate agents to the flight crew did their jobs right and with a smile. No food or entertainment but we didn't expect that."

Pros: "The boarding process and take off were smooth. The crew was pleasant. Overall good experience."
Cons: "They charge for snacks. There is not a lot of leg room."

Pros: "All good."
Cons: "N/A"

Pros: "Not as other as flights"

Cons: "Ok"

Pros: "Everything"
Cons: "Nothing"

Pros: "Very friendly gate agents & Flight staff"

Pros: "Everyone was quick"
Cons: "Small seats"

Pros: "Todo bien"
Cons: "Todo"

Pros: "Finally taking off"
Cons: "Being stuck on the runway"

Pros: "Comfort level on the plane was beyond my expectations. Seats, noise level, and elbow room excellent. I will definitely take another flight with American."

Pros: "On time Attendants friendly Great service"
Cons: "No complaints"

Cons: "Beverage service 10 minutes before landing. The cabin crew waited quite some time before starting service which meant they finished late"

Cons: "No space! Glad I was sitting next to family! Seats were tight...no leg room...long flight!"

Cons: "I am missing two items that I had in my checked bag and my clothes and belongings were all messy as if it had been gone through. I am very upset that these items were likely taken by whoever went through my bag."

Pros: "I liked that you could watch TV and movies from your personal device without a charge."
Cons: "That the flight was delayed."

Pros: "Friendly crew. efficient."

Pros: "Narrow aisle and seating. Attendant looking at his phone the entire time we were getting ready to take off as well during taxiing and takeoff. Unbelievable!"

Pros: "I did not die"
Cons: "planes were old, they lost my checked bags, the seats did not recline on a 5 hours flight, the movie was the same for everyone on the plane, food was a disgrace, seats were so small I was pretty much bitting my knees the whole trip. Overall, I am ever flying with American Airlines or Latam ever again."

Pros: "The attendants helped you with all your needs. They were professional and fluent in the languages necessary to help the passengers. Very impressed"
Cons: "Good was good. Snacks and beverages were awesome."

Pros: "I got an upgrade which was nice. The crew was friendly"
Cons: "Ran out of popcorn but really nothing"

Cons: "I had a 6 hour layover in London but the American Airlines still couldn't get my bags from terminal 5 to terminal 3 and i flew into Miami without my bags! Thank you for making my life harder!"

Cons: "HORRIBLE experience. I had a flight delay that forced me to reschedule to a flight the following morning and caused me to pay for an overnight at a hotel; none of the staff seemed to care whatsoever about their customers' travel plans or experience, giving us little to no information up to the point of canceling our flight, and doing even less to accommodate when plans were foiled. I honestly am waiting for a refund at this point. Terrible trip with American Airlines."

Pros: "Seat"

Pros: "Getting to my seat was overall the best experience. Out side of the finally walking onto the plane and sitting down, over an hour late, it was less than mediocre."
Cons: "If the plane was on time and didn't run an hour and 20 Ish minutes late, it would have been fine, except for the blinking over head reading light that would flash in my face every 20/30 seconds that could not be turned off being due to, as the flight attendant said, "they all do that"."

Pros: "Arrived early and flight wasn't packed."

Pros: "The inflight crew was outstanding!"

Pros: "Puntuality in both fly's"

Pros: "Value for money"
Cons: "The staff doesn't hold passengers accountable to carry on bag size and additional bags. It results in cabin luggage storage being full before 3/4ths of the passengers board."

Cons: "No onboard entertainment"

Pros: "Exit row seating."

Pros: "entertainment displays on the back of every seat headrest. Nice room on Main Cabin Xtra, even with someone in the middle seat."
Cons: "1 of the flight attendants was pushy(older caucasian lady)"

Pros: "The guy at the check in counter was awesome, even though his English wasn't great. He upgraded me to the exit row seats since my legs are long; usually you need to pay for this. The seats were huge and comfortable, though the arm rests didn't move, so you could stretch out (the flight wasn't that full)."
Cons: "One flight attendant was basically rude to everyone. She was so comically unfriendly that people on the plane were actually mocking her (for good reason). She refused to explain to us how the emergent slide worked. We asked because the visual instructions on the door were different from those in the seat back pamphlet. In fact, I still don't know which directions are the correct ones (they were contradictory)."

Pros: "Boarding and baggage."
Cons: "This was a long non-stop flight from Miami to Denver. Over 4 hours. So I took the plunge and bought first class. I always fly first class on any flight over 2 hours. However, I was disappointed. The food was so-so and insufficient. The drinks were also not enough. The video displays were small and poorly located for the movie. The seats seemed uncomfortable. All and all I have come to expect a better experience from American Airlines in First Class. The ticket was expensive."

Pros: "We flew directly from Madrid to Miami with IBERIA"

Pros: "Business class comfort was a huge difference! The seat, space entertainment was great."
Cons: "Food not great. Priority line not separate for boarding. If you don't board right away when first called, you get stuck behind everyone else boarding. Those that have higher boarding numbers stand around blocking the line and no announcement ever made to remain away from line."

Pros: "Right on time."
Cons: "The aircondition was extremely cold. I was freezing"

Cons: "Too many delays Seats too cramped Too much crowding at boarding ...need a single file roped off lines for boarding passengers by group numbers so there would be less shoving, K coming people down, and stepping on feet."

Pros: "Premium space"

Pros: "Easy boarding, nice & quiet customers & crew & darkness made it easy to sleep a bit on this red-eye flight."
Cons: "Lots of turbulence."

Pros: "Handicap boarded with sufficient extra time"
Cons: "Not enough room."

Pros: "Enterteiment was Very good. Plane New."
Cons: "Attendants did not give me coffee. Just yougurt. Nobody offered. But esse offered to Others."

Pros: "Fomos atendidos pelo JIM ao fazer o check in e despachar as malas e adoramos o atendimento. Muito simpático e gentil."

Pros: "Modern plane"
Cons: "Required to board bus for a half minute a ride to get on plane in front of "gate". Business class only 8 smallish seats. Economy have was as cramped as ever. Long restroom lines."

Cons: "Person on my seat on previous flight puked and it had not been cleaned up. Puke in the seat tray and on the floor. My personal bag had pile all over it. Yuck."

Cons: "Took off 30 mins late because of work form not being signed off???"

Pros: "The service and the time of things done."

Pros: "Crew cordiality"
Cons: "Comfort of the seats, could not recline"

Pros: "Friendly staff at the gate, also the crew as goodl"
Cons: "Don't need 2.5 hours delay to start my vacation. We finally checked in at our hotel at 01:00am....."

Pros: "Checking in with kiosk was easy. Boarding went quickly. Seats had adequate space."
Cons: "Older plane than the one going down. No seat back entertainment. Typical mini bag of pretzels and a drink."

Pros: "The flight was smooth and uneventful."
Cons: "The crew did not seem to be in the best mood."

Pros: "Low cost"
Cons: "The vonfort of chair is bad and the entertainiment do not work"

Cons: "Very turbulent flight"

Pros: "The layover in Denver worked out perfectly - no long wait. The first leg they announced Gate check early so there were no delays on boarding. On-time flight."
Cons: "The leg room. Small size of complimentary snacks. No United entertainment."

Pros: "flight was delaye and I almost missed my flight from Dulles to munich"

Pros: "Seats tip back pretty far, without cramping up leg room for the person behind you too much."
Cons: "The passenger behind me was playing games on the screen on the back of my seat. So, my seat was constantly being tapped and it was more difficult to sleep."

Pros: "Nothing"
Cons: "Nothing"

Pros: "a little bit more foot-room than my previous flight on a different airline."

Pros: "Gate agent"
Cons: "Flight was delayed 4 hours. Missed my connector."

Pros: "Nothing"
Cons: "Our flight was delayed 1.5 hrs due to lack of communication, leading me to miss my connecting flight by minutes"

Pros: "leaving on time"
Cons: "Crew's facial expression were upsetting to see since they looked unhappy. Should I be worried about my flight?"

Cons: "Flight delayed due to weather. Rebooking was a zoo, had to pay for hotel room and worst of all waited over an hour at baggage claim to get our bags back. It's taking us 2 days to get from Albuquerque to Austin."

Pros: "Finally getting to SEA"
Cons: "The Captain kept lying to the passengers why we were delaid ! Finally after 40 minutes sitting on the ramp he came on and apolized for telling us the wrong information but actually what happened was someone loaded all the luggage in the aft baggage compdartment incorrectly and they had to reload the the bags and move then to the forward compartment This certainty didn't give you a safe feeling knowing there ground crew didn't know ho to load there plane correctly! Another reason not to fly United Airlines! Everett Johnson, Bellevue Wash."

Cons: "Mechanical problems made flight late. Got to connecting gate 1 min before scheduled departure. Doors closed. Agent said they close doors 10 minutes before flight leaves, so I had no chance. United not overly helpful with alternate flights and arrangements. To make business mtgs, I asked to fly to alternate airport and drive in. United no help with rental car. Had to be very persistent to get a hotel room covered."

Pros: "Nothing"

Pros: "Security was quick and efficient. Boarding was extremely organized. The airline attendants were attentive. The pilot on United informed us when the possibility of hitting turbulence occurred so we could adjust accordingly. Overall, great travel experience."

Pros: "Boarding and landing ahead of schedule"

Pros: "Generally it was ok. Travelling is so horrible these days that "ok" seems pretty great."
Cons: "My bag was lost but my husband's, checked at the same time, made it."

Pros: "Nothing"
Cons: "Refused to delay connecting flight in Denver even though severL of where already on ground in delayed flight coming into Denver. Albuquerque flght was still at gate when I got there, having run through airport along with several others. We were refused admission to plane despite delay being United's fault. Unacceptable! I will avoid flying United in the future whenever possible"

Pros: "I didn't fly.I bought the ticket for my son. He had no complaints. You should ask in your questionnaire if the booked flight was for self or someone else."

Pros: "Got there on time."
Cons: "Private screening does not work well. Very little kneeroom. No room in seat back pockets to put anything."

Pros: "On-time departure from Cancun but early arrival in Denver (relatively mild jet stream?). Otherwise, fairly typical United cattle carrier."

Cons: "Delayed and got downgraded without refund of difference"

Pros: "Sucks"

Pros: "The option to control my personal tv."
Cons: "Bad service. I was ignored when I it was time to order a drink. The attendant scolded me for using my service button. I wouldn't have used it if they hadn't entirely skipped my row. There were three of us sitting debit cards in hand to order drinks. The same attendant was very rude to a family with a small child and a man trying to put away his baggage at the start of the flight. I will avoid united in the future if possible."

Pros: "Good crew"
Cons: "The usual. - crowded, smelly"

Pros: "The seats had plenty of leg room and I enjoyed the movie selection"
Cons: "The food left much to be desired"

Pros: "Crew was great"
Cons: "Great aircraft!"

Pros: "Flight was on time; both ground and flight crews were pleasant and efficient."
Cons: "They were out of ginger ale, my beverage of choice :-)"

Pros: "Great flight! On time take off, and early landing. Flight attendants were very friendly. I would definitely fly United again!"

Cons: "Terrible experience ever!!!!! Didn't get economy plus that I paid for, seats didn't recline and luggage got damaged and was not replaces or compensated for."

Pros: "Nothing because they didn't allow us to board the flight because there was 20mins left til the plane departed. Also the tickets were bought with 24hrs and they didn't refund or give us a flight credit."
Cons: "They didn't allow us tothe tickets were bought with 24hrs and they didn't refund or give us a flight credit."

Pros: "Flying in America gave me no problems. Things only got terrible after we left Denver."

Pros: "The service was food"
Cons: "Lack of leg room!!! After my bicycle box was inspected they failed to secure my bike the way I had it in the box. Bike was flipping around in box. Bent rear brake calipers. Bent brake hoods. Rear skewers were uncoupled. No way to treat a $10,000 bike! Very upset!"

Pros: "Had a stroller, two bags, and a car seat and the check in staff helped us tag everything and loaded it for us. It was nice to see the Billings staff go above and beyond in my families time of need."

Pros: "They sent me a text message telling me it was canceled"
Cons: "Unfortunately, despite the text message saying the flight was canceled, the ANA ground staff in Taipei that we talked to assured us it was not canceled. But it was. And so ensued 24 uncomfortable hours of pain. Thanks, United."

Cons: "A la ahora de irnos hubo muchos contratiempo por el tiempo pero por el vuelo después que nos fuimos fue excelente"

Cons: "Bad snacks. Need biscotti"

Pros: "It was a quiet and smooth ride."

Cons: "Unreliable wifi."

Pros: "The flight was snooze and the flight staff were friendly!"
Cons: "N/A"

Pros: "Crew was nice and friendly."

Pros: "The flight attendant finally took care of it after I complained a couple of times."
Cons: "That you changed our seats, and, that there was no room in any of the overhead bins. So, the flight attendant told me that I needed to fight my way through the people coming toward me back up the aisle and check every overhead bin all the way back up to see if there was room for my one suitcase. Others had brought more than one bag up there. Finally they checked my one carry on bag. The ride was also really bumpy, worst that we've ever experienced. But that was due to weather conditions."

Pros: "That your seat is assigned"
Cons: "Crew was rude"

Pros: "Getting off the plane"
Cons: "Bathrooms weren't working, huge lines in aisle, lackluster service. Overhead bins were full by Group 3. late takeoff."

Pros: "I wish all airlines were like Lufthansa. Lufthansa still cares about the passengers, while others only care about profit."

Cons: "One strange thing happened on my United airlines flight. The crew announced before we boarded that there wasn't enough overhead space for rolling bags and encouraged us to check them in. Upon boarding they announced that all overhead space in the back was full. I sat in the back and noticed that the crew closed the overhead compartments even though they were mostly empty. Another passenger opened an empty one and the crew came over and closed it right away, though many people were still boarding. What's going on?"

Pros: "United seems to be recycling which is a good thing."
Cons: "The obnoxious child sitting behind me. He kicked the seat and pulled on the tray."

Pros: "They were on time every flight and even early to one. It was an overall chill flight to get me where I'm going"
Cons: "It was to damn cold!"

Pros: "San Antonio flight to Denver delayed too long where could not make connection in Denver to Toronto. Had to make other flight arrangements."

Pros: "Under booked flight was a plus!"

Pros: "Arrived early and flight crew was super nice!"