I think the extra charges for seating with no added advantage and the added charges for baggage are excessive compared to other airlines.
The boarding process was not good. From check-in, there was only one desk for check-in, which made for a very long line. I asked to print out my boarding pass for the next leg of my trip, also via Aer Lingus, and they said they couldn't. I was unable to do this on the app or online, either. Many fellow passengers I spoke to had the same issue. Because the plane was delayed taking off by 90 minutes, everyone had to quickly go to a desk for their next boarding pass which was chaos. Overall it wasn't a smooth or happy experience.
I liked that I went thru customs in Dublin instead of having to do that in LA.
Aer Lingus unfortunately seems more like a budget airline than a national carrier. The plane was fine. The crew seemed a bit hurried and without that Irish charm (which may be an inappropriate stereotype and maybe not to be expected on a long international flight but other carriers seem to pull it off). My biggest complaint was that my gold status on Alaska Airlines--which gets me into lounges with BA and other partner airlines--was not accepted at lounges in Rome or Dublin, despite Aer Lingus on paper anyway partnering with Alaska. But the flight itself through Kayak was several hundred dollars cheaper than others, so overall, the right decision. Also, be aware that US customs on flights from Dublin occurs in Dublin (like Canadian airports) so if you have a connection or are just departing from Ireland, give yourself enough time (up to 30 minutes) to negotiate all of the lines. Still better than going through customs in the US after a 10 hour flight.
The flight was okay however, for whatever reason they were not able to check me in for all 3 flights that I had booked through them creating a big problem when I landed in Toronto, in addition my luggage never made it to Toronto as well. So overall experience was not good
My flight from Dublin was delayed two hours which ment that I missed my connecting flight to Phoenix. American Airlines provided a hotel room and rebooked my flight for 7:30 AM the next day. I didn't get to the room until 11 pm and I had to be at the airport the next day by 5 AM. The airlines did their best but the schedule was challenging for an 81 year old.
Fast and sensible boarding was absolutely amazing. But extortionate wifi and seats that barely moved, making me unable to sleep, didn't do a lot of favors.
I liked the front row seats. A lot of leg room. The check-in window needs to be longer
Wonderful experience from start to finish. Extremely nice flight staff and much better food than other airlines I have used. Arrived right on time.
Too hot. Asked for an extra glass of water and was ignored. Asked to sit in empty seats that were open because it was so hot and crowded and was denied and the seats were empty the entire flight
I don't know about the others but the flight attendant that took care of us had the absolute wrong approach "how do we dare asking for water or anything else for that matter"
Flying on the Boeing 787 from Seattle to London was everything that I expected. Every thing was great.
Not my definition of first class. No leg room and barely any recline. The food was good. The crew was great. The comfort for the price I paid for London to Cairo was highway robbery. The Wi-Fi didn't work for me either.
Seat pitch is not enough to eat comfortably. When seat in front is reclined, your screen comes closer to your face. Ryanair seats are actually more comfortable.
The leg from Portland to Heathrow was great for a business class ticket. The BA leg from Heathrow to Lisbon was terrible. Basically coach seating with an empty seat between you and next passenger. Absolutely no leg room. Should not have been charged for business class and it was a 3 hour flight.
The flat beds. Other than that, the place was not clean.
Moved me away from my family and refused to fix it.
I have always been pleased with their service. Would not change a thing
Seating and food was the worst we have experienced in 35 years of traveling for both personal and busines .
Economy seats felt more cramped than other flights we have taken.7 hr, painful sitting hours 6 and 7. Web site difficult to deal with. Originally put in for 1 special meal due to type 2. Meal was awful. Tried to change selection to standard for return flight, on app and website, unable to complete that action.
