Frontier airlines from start to finish was a terrible experience. My first time flying. I will not go into details of my experience in while on the plane the person beside me was complaining about frontier. I got on the shuttle to go home and another couple wS pissed off over Frkntier and the person across from us chimed ion they would never fly again within Frontier.
It was just bad from use of their website to the checkin process and the flight.
Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)
The flight attendant was rude and let him know customer service or personable skills then when the employee said that I cannot take my bag on the plane because it was too big and I thought other bag that way bigger than mine and I had to pay my $40 which I did not appreciate
I liked the fact that you could use the app to check in and the crew was nice and flights weren't bad.
I didn't like that you couldn't check in until 2hrs before with out on line or the app. It was difficult with 5 people coordinating that. I also didn't like the fact that baggage fees were so high. About 10 dollars higher both ways for baggage compared to united, American and Alaska. The first flight was smooth and great. Flight back had a rough landing although Idk why because the weather was nice.
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