I didn't use the onboard amenities, so it is difficult to comment on those services. Otherwise, the flight from Nashville to Toronto was quite crowded, but the boarding process and the flight itself were perfectly fine.
I Love Delta but one of the flight crew training in courtesy snd hospitality.
The temperature on the flight was unbearably hot and they were unable to serve waters and did t make any adjustments. This impacted us both when leaving, we pushed away from the gate but didn’t taxi for takeoff for awhile then arrived ‘early’ yet were stuck in the plane for longer than we should have been.
My seats are comfortable because I choose to fly in the exit rows and this time upgraded to first class with minimum sky miles. Otherwise, I would not be happy in regular seats or even middle comfort seats. Onboarding on the return flight from Nashville to Atlanta was hot and very uncomfortable for over 30 minutes due to extreme hot weather. However, Delta should provide some other air flow option as it was almost unbearable until 10 minutes after take-off. First class seats should be equipped with cup holders. Currently, the middle console is used and is flat and prone to spilling drinks.
There is consistently no communication/updated time slots in the app on when a flight will board when its delayed, which is the most frustrating as a consumer trying to understand if they need to get food now, or if there is actually a chance for them to eat during their layover. This keeps being my experience with delta and a potential reason to change airlines.
I was in Comfort and we didn’t get any drinks, chips or anything! First Class got full service on the flight and Comfort got nothing. Seat was horrible and uncomfortable
Short trip, no food and therefore no expectation for much interaction with staff who were pleasant and professional. My critique is on comfort of the seats. Exit rows and comfort seats do not provide enough personal space for 3 side-by-side seats, especially when in the middle row. Some passengers are not considerate of the middle seat and there should be signs that state something to the effect of: "please consider giving middle seats use of the armrests."
The tray table was broken and the food was terrible.
THEY FAILED ME AND I NEVER GOT ON THE FLIGHT BECAUSE IT WAS SO DELAYED! I ENDED UP HAVING TO PAY OUT OF POCKET FOR A HOTEL AND STAY IN NASHVILLE TO CATCH A FLIGHT FOR THE FOLLOWING DAY. DELTA IS POOR CUSTOMER SERVICE>
No WiFi. Arrival was early but gate was occupied and had to sit on jet 30 min to deplane.
The united employees at the gate treated me very rudely and called me nefarious
The head rest is too big and cannot be placed differently/removed. Causes one head to tilt forward and increase back pain
Our flight to Rome, Italy was cancelled the day of and we were never informed. We only found out because I was trying to get into my husbands account and called to get his account number. Had to pay more for worse seating on another airline.
I wish there were outlets to charge my iPhone. The crew was great; we had a female pilot who was great with explaining what was happening and delays,
The staff was hospitable and professional. The seat had a bit of wear. The winner shade was stuck 1/4 open. I received the best of both worlds. The morning sun was able to come in and blind the screen i was trying to use while at the same time it was too low to look out and enjoy the view. Rather embarrassing for a 1st class ticket.
Another delayed flight. When the delays exceed the duration of the flight, it’s a problem.
The internet service I paid for didn’t work at all and the flight crew was not very friendly.
The planes are so dirty! Food crumbs and finger print smudges, Dust over the vents and carpet stains. It’s disgusting.
Overall it was good. The flight was bumpy at times, but the pilot made us aware every time. As a result, no snacks/drinks were made available. Seats were tight but that’s okay as I had a window seat.
Both of the first class flight attendants were rude, to everyone, not just us. The one in coach was more helpful to us than the ones in first class!
The baggage process at the gate was terrible. Stay was not friendly at all
They lost my bag on both the going and return flight of my round-trip.
Air condition was not working for long both after boarding and also after landing ; unbearably hot and suffocating
Flight was on-time, boarding was flawless and the crew was friendly.
American has been able to implement an algorithm that makes it possible for nearly every one of my evening flights to be late. Congratulations!
It was good. But the gate team made me check my carry on when there was plenty of space for my luggage on the plane. Otherwise our trip was fine.
Gate was overcrowded. Gate agents performed very well. Flight crew was top notch! Efficient & professional & courteous. Both meals not thermalized well. Dinner main dish was actually cold in the center. Almost inedible. Breakfast sandwich was lukewarm.
My flight was delayed about three hours. I got home at 3:30 in the morning very bad experience.
Terrible. Flight delayed for more than 8 hours with only a $12 meal voucher provided for the inconvenience. The airplane did not have breaks on arrival yet they still made us go through the motions and board on time knowing we could not take off then sit for 40+ minutes before having to get of the time. A complete waste of my time. I cannot believe they can stay business with these shenanigans. I’ll avoid this company like the plague moving forward as the lack of accountability is disgraceful.
The flight delay in Dallas created a domino effect that impacted all connecting flights, leading to an increase in the number of connections. As a result, I missed my flight from Casablanca to Marrakech due to the tight turnaround when landing in Casablanca. CMN Airport was understaffed; only one employee was available to assist passengers while others just stood by and watched. It was an extremely frustrating situation. Many passengers were crying and banging their hands on the counter while talking to customer service representative Allabough. Unfortunately, Allabough couldn’t change my flight in the system. At the same time, I was on the phone with an American Airlines customer service representative named Solomon, who said he couldn’t make the change either. So, I decided to take an ONYA Voyages train from Casablanca to Marrakech to reach my destination on Friday, June 26. It turned out to be an unpredictable trip.
Old planes and rude crew. They need a make over and better staff training. Even business class crew was rude and the hospitality was non existent.
They left a little late, contributing to our missed flight.
Great. Only issue…the cabin was kept as warm as a sauna.
United did a good job of communicating before the flight, but a simple notice about the expected time for the completion of repairs to the broken navigation services (which closed the airport for the day) would’ve helped to clarify our expectations. With so many cancelled flights on the 21st of September, a little certainty about our own departure would’ve helped. Because of the disruption, the plane was quite empty, and at 6‘5“ I was able to steal a little extra legroom from the empty adjacent seat. However, I am still waiting for the day when I can sit in a standard economy seat and simply straighten my legs. Cabin crew were amazing. Great attitude, and moments of fun with passengers.
Lufthansa was great. Crew on board excellent. Frankfort passport control horrible it took about two hours to get through. After waiting in line for hours there was a discussion with the passenger in front of me that was taking forever. The couple behind me had a connecting flight to Turkey in 30 minutes and asked border control officer of her situation and the control officer told the couple in a nasty tone if you don’t like it you can go to another line which would have surely made her miss the flight. Border patrol officers were not helpful. Finally made it through I had to exit and reentry for security check for my connecting flight which Lufthansa changed gates and I had to run to get to A60. Which it seemed 2 kilometers to get to but I made it. If i fid not have 2.5 hrs layover i would have missed my connecting flight to Milan. Not sure if I will fly through Frankfort in the future.
TV wasn’t working, flight attendants never came when turning on the light, luggage was delayed and when delivered it was broken. No suitcase for the rest of our 2 week trip with no response when claimed filed
Lost our luggage, now two days and four $30 each taxi trips to airport and long lines in taxi queue because Lufthansa didn’t get it right, by not recognizing new delays between flights caused byEU new lengthy crossing requirements for non EU travelers, so luggage lost because traditionally methodical and orderly Germans not paying attention.
When our flight was canceled and rebooked, my husband's meal request was not transfered. As a result, there was nothing he could eat for dinner and breakfast on the new flight, save a side salad and roll.
I was booked to travel from Dallas to Nairobi via Chicago and Brussels and had been issued boarding passes for all three segments of my journey. At the boarding gate in Dallas, I was required to check my carry-on luggage due to limited cabin space. Despite my attempts to explain that I was traveling internationally and would not have access to the bag during transit, my concerns were not considered. I also informed the staff that I did not have a padlock to secure the luggage, but this was disregarded. Consequently, I had to hastily transfer essential items from my carry-on into my handbag. Unfortunately, the onboard experience on the Chicago to Brussels flight further reinforced my dissatisfaction. The cabin crew appeared disengaged, indifferent, and lacking in attentiveness, resulting in a service experience that fell well below my expectations.
Flight from Washington to Munich it was disappointing. I do not get the seat for what i pay. And the crew were rude with people which speaks other languages than german!
I chose seating based on me being 6’3 and they changed planes I guess bc I got 2 random Seats that were middle and window and vert cramped and uncomfortable for a long flight….should have been able to get same seating just different aisle maybe especially since we picked them and weren’t random
Liked that our agent at check in changed our seats to allow us to have more space.
Check on was very hard. I believe my seats had been selected when I booked, but when I checked in I had to select seats. My previous pre assigned seats were no longer showing and I had to take seats I did not want. Check in took me forever. I also had to pay an additional 22/seat when I had already paid. Lastly thought I had pre paid for a checked bag., but that did not show up so I had to pay for a checked bag. 75.00????
Waited until boarding started before saying there was no overhead luggage space on the plane.
Late lights, lost baggage and cramped seats. Did not feel that lost baggage was a priority. Communication was slow and often unclear.
Flight was fine. We were in business class, so lie-flat seats were appreciated. Kids were in premium and said it was nice. Flight was delayed by 3 hours, so we missed everything we had planned in London the first day.
Seat pitch is not enough to eat comfortably. When seat in front is reclined, your screen comes closer to your face. Ryanair seats are actually more comfortable.
The crew were professional and friendly. It was the most uncomfortable international flight I've ever flown. Crammed in passengers. No overhead space to put my bag. No leg room and unable to recline seat due to seats too close together so it upset passenger behind me! Upgrade price to get 2 inches of more space unreasonable.
Pilots seemed fine but one stewardess seemed crabby, but it was tolerable just didn't seem to be projecting a service attitude. I understand we all have those days. Return flight on 8/8/24 noticeable better / normal.
It said that there was wifi. During the flight there was no wifi and while waiting at the gate the phone services already got cut off so I wasn’t able to say I am taxiing from the gate to my husband. This left me with an uncomfortable feeling. So I was waiting on the WiFi connection during flight and that never happened.
