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Once we actually got to board, boarding went quickly. That's about the only good thing. They also gave us dinner and flight vouchers towards future travel because of the delay.

You have to pay for everything - paying for a round-trip checked bag was actually cheaper than paying for a round-trip carry-on. That, and we were delayed for 5 hours. Actually, it was initially 3.5, but then we actually got the aircraft at the gate before they discovered the crew was delayed on another flight. Then, you even have to pay for water and other refreshments on the plane. Give me a break.

Nothing

Everything. Flight was 6 hours delayed. No warning. No compensation except a $15 food voucher that could only be used at subway that the staff said would be emailed to us, then changed their minds and gave them out right after we ate. Never again.

The absolute friendliest and humorous airline staff I have encountered. Individual televisions for each passenger was a nice touch as well.

Flight attendants were awesome and they all really seemed to care about the passengers!

Small plane, comfy seats, no hassle

Nothing

Great service, comfy flight, extremely smooth despite the small plane. Best flight experience I've had in a long time!

Nothing... Entire experience horrible for my 17 year old.

Everything. Will never use American Airlines again

First class

Courtesy and smiling faces.

I actually have no complaints. All went well on both legs of my flight.

Coffe and snack

Given the cost and the late date on which I booked, the flights were good. The plane was a bit small however, I knew that was the case when I booked. Boarding and Flight staff were good humored and professional. Of note, they took great care of an elderly passenger prior to and during the flight from Albuquerque to Alamosa. Very impressed with the customer service. Great ground crew at Albuquerque and great flight crew! In summary, I would definitely fly Boutique Airlines again.

This has nothing to do with Boutique however, the Alamos Airport could definitely use some additional vending machines. I realize that the airport is very small however, absent any restaurants, some additional machines would be wonderful.

Not many people, even though boutique is more expensive I will use yall every time.

Friendly crew

Having to pay extra $$ for seating and not enough together

Arrived twenty minutes late. AA refused to accept responsibility for this and compensate me, even though my transportation had departed without me as a result of their tardiness.

The crew at the gate as well as the crew on the plane were excellent and very helpful. The gate crew made rerouting very easy.

The 3 hour delay made for an exceptionally long trip. Delays are so very common on United; especially when connecting through O'Hare.

Flight delayed due to weather. Rebooking was a zoo, had to pay for hotel room and worst of all waited over an hour at baggage claim to get our bags back. It's taking us 2 days to get from Albuquerque to Austin.

I arrived at my destination

AA changed my flight plans which resulted in a 4.5 hour layover in Philly. The gates were filthy, there is not much selection for in-flight food and nothing for entertainment. I couldn't even find an outlet that worked at the gate.

The crew was excellent, timing was superb,

The price for the plane ticket is much better than other airlines if you're going on a short trip and don't plan to carry much with you. Otherwise you might reduce that savings in carry-on baggage costs.

I don't care for having to pay for beverages or for carry-on bags. Also the jetway didn't work properly so we had to wait over 30 minutes to deplane at another gate.

Very professional and friendly staff. The price is affordable! Would definitely use this airline again and would recommend it highly to friends and family!