NAS - STL
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Top 3 airlines serving Nassau Intl to Lambert-St Louis
Scores according to KAYAK customer reviews
Pros: "Cabin crew was great. Was told they don’t feel they can do a good job of serving 48 passengers in Premium Select with 2 crew."
Cons: "Image recognition step slowed boarding down a lot. Food and amenities on Delta Premium Select seem to be getting worse"
Pros: "The crew was understanding and sympathetic to the customer's frustration with a delayed flight."
Cons: "Delta should have figured out a way to not delay the flight. Every flight was delayed."
Pros: "I was originally booked through jfk with an 80 minute layover. When I told a delta.help desk employee i feared it was too tight (I flew out through jf k and that was enough to convince me...) he booked me through Atlanta with a.comfortable schedule. Thank you!"
Pros: "Very comfortable, no complaints."
Cons: "Delta put me on an aisle rather than window I am broad shouldered and got pummeled throughout the flight by passengers and crew passing by Gal next to me fell asleep on my shoulder It was ok. She was attractive. :-)"
Pros: "Friendly crew."
Cons: "Tight plane and late!"
Cons: "Crew at the gate made us return to get our immigration forms without our boarding passes. This forced us to miss the connecting flight to detroit and delay our arrival by 7 hours. Awful experience."
Pros: "seats and entertainment was great"
Pros: "I did get home eventually"
Cons: "Flight was delayed. Seats are cramped."
Cons: "20 minutes late"
Pros: "Flight crew was excellent. We had the emergency exit row so leg room was awesome! Kind bar and soda we good."
Cons: "Flight delay due to the older aircraft and lack of a pilot that knew how to fly it. Bathroom needed some tending to"
Pros: "Equipment felt a bit dated. No entertainment system, which was fine with me. Skipped the offered snack. Just had water. Flight was onntime."
Pros: "You guys did an all around great job and my flight experience was the best I’ve ever had. The quality of the service was exceptional."
Pros: "We were deplained twice from two different plains going to LGA. We are now booked on a third plain going to JFK. Hope we can get home. I have a surgical appointment tomorrow."
Cons: "We bought First Class tickets. But we were downgraded How do you think we should feel ? We have been in Charlotte since 9:30 AM It is now 6:45 PM Should we use the train to go home?"
Cons: "Friday when I supposed to depart at 7:21 am my flight was delayed to 6:00 pm and yesterday when I supposed to depart from New York at 7:21 pm my flight was delayed until 11:20 pm was horrible! I never again i would took Delta because I call a day before my departure to see if they would help me changing my flight by morning and they couldn’t they told me that i have to pay $300 dollars."
Cons: "I was delayed over 2 hours"
Pros: "Friendliness of attendants. Quality/quantity of snacks."
Cons: "Hip room/leg room."
Pros: "Plane was on time."
Cons: "My seat assignment was in the last row of the plan when the plane was not full"
Pros: "I love the in-flight movies!"
Cons: "This wasn't pertaining to the flight or airline; but the TSA line was ridiculously slow."
Pros: "I enjoyed my flight! Great movies, good food and I was comfortable. Nothing like First Class."
Pros: "Easy boarding"
Cons: "No entertainment"
Pros: "Good choice of video programs."
Cons: "The flight attendant took 25 minutes to appear, and had enough time for one round of service. First class, at least you should get two drinks. Fly basic economy, there just isn’t any reason to fly first class."
Cons: "Direct flight, on time arrival"
Cons: "We lost our whole vacation and had to pay for the plans fare twice because My last name was spelled wrong on our tickets and we were unable to use them because my passport didn’t match the name on the ticket. We had to rebook everything pay almost twice as much for the plane fare, our Lodi g cost more and our trip was delayed for two weeks. Vyama is blaming us for spelling our name wrong and claimes that it’s our fault this happened because everything is automated. There saying they don’t touch anything that we enter into the booking but somehow everything they claim we entered is now in all capital letters and the space between our first name and middle name is now gone and all run together. The coustomer service number gets you to someone in India. I have tried to get this addressed four times now at first they tried to place the responsibility on the airlines now us and they have hung up on me twice. Kayak has been worthless, they also just pass the responsibility on to someone else. We will never use them again ant I intend to make sure that this mess is put out in social media to hopefully keep others from having their travel plans ruined by their flawed system."
Pros: "Flight was on time; captain was clear and funny."
Pros: "Plane flew perfectly peacefully!"
Pros: "i fell asleep until we arrive to STL."
Pros: "This small craft flight was tight but friendly and comfortable"
Pros: "Good service smooth flight"
Cons: "The food on bosrd"
Pros: "We didn’t order food"
Pros: "Quick flight"
Cons: "Paid $30 for wifi and it never worked. Would like a refund"
Pros: "Everything was easy to follow....All of the flights were on time and very comfortable...."
Cons: "Nothing to report that was bad..."
Pros: "It wasn’t bad or good."
Pros: "I got to destination. Baggage claim was quick."
Cons: "Flight was delayed due to waiting for a tardy flight attendant. Landing felt a little hard. No announcement about baggage carousel prior to disembarking."
Pros: "My flight was delayed 40 minutes in Detroit after a 3 hour lay over we boarded the plane. Then 45 minutes into the flight they said the landing gear light came on and they would be going back to change plans. My mother with Lymes disease was waiting 3 hours in Providence supposed to arrive a 11:50 instead 2:50am we were so tired missed a day of vacation."
Pros: "For a short-haul flight on a small CRJ, it was the most pleasing and comfortable flight. No delays and everyone was pleasant from ground staff to flight crew."
Cons: "Seating close and uncomfortable especially next to a big ol' boy."
Pros: "Great (seemed like unusually friendly and helpful) crew. Plenty of carry on baggage room."
Cons: "Seats didn't recline. Plane hot initially and couldn't be cooled down until airborne."
Pros: "First time flying Delta. And let's just aay, now I know why it's so cheap. You get what you pay for."
Pros: "Did not eat or use entertainment."
Pros: "Boarding was quick"
Cons: "Wi-go didn't really work- crew was unpleasant. We upgraded to first class we were never offered a drink. One of the flight attendants keep using the restrokm"
Pros: "stewardess was exceptionally pleasant."
Pros: "Everything was smooth. Short flight, but they offered us refills on drinks, which I've never experienced before. Polite staff, great flight. Thanks!"
Pros: "Excellent flight. Nice new aircraft."
Pros: "Frontline staff were nice."
Cons: "Our flight was canceled last minute. Instead of a direct flight to start vacation, we ended up with a five hour layover in Atlanta. And to top it all off, they tried to double charge us for a checked bag fee."
Pros: "Crew service was excellent"
Cons: "Poor leg space"
Pros: "On time, nice crew."
Pros: "The food and service was good. the Washrooms were good."
Cons: "The seats were too small, the built-in monitor in the seatback was kinda junky"
Cons: "Delta didn't fulfill our trip from Atlanta to Allentown"
Pros: "One of the cabin crew was very kind and friendly."
Cons: "No entertainment, seats hardly went back, no place to charge any device"
Pros: "It was difficult to find something to like."
Cons: "Everything could have been better. The terminal out of Charlotte looked like a bus terminal, unacceptable for AA since it is one of their hubs. I understand it was a busy holiday weekend, but the airline should have been better prepared for our arrival. While the pilot did an excellent job in getting us in NY on time after airport delays on departure, AA must have not had enough staff working when we arrived. Customers waited over 30 minutes for bags to arrive, which arrived at a different belt than what had been originally scheduled. There were no AA staff in sight when we arrived in NY either. I will do my best not to fly AA again."
Cons: "The plane is falling apart. Overhead bins broken. Dripping water. No water in bathroom Tray tables don’t retract."
Pros: "Crew was friendly and nice."
Cons: "Food tray was broken."
Pros: "Gate side crew was amazing in providing repeated delay updates."
Cons: "6:34 flight was delayed until 1:00 am due to not having a pilot. No weather issues just no pilot, poor staffing. Unacceptable."
Cons: "Seat space"
Pros: "Old aircraft, ok flight, on time"
Cons: "First flight delayed 45 min, then cancelled. 2nd flight 3 hrs later."
Pros: "My connecting flight from london arrived late and the crew made sure i made it onto the flight to stl even though I barely made it to the gate on time."
Cons: "the fly got delayed for more than 3 hours."
Pros: "Cabn service"
Cons: "Too many delays. Having to de-board after boarding."
Cons: "Plane was not board on time. Delayed taking off."
Pros: "The middle seat was empty I had an aisle seat. That was wonderful."
Cons: "No wifi screens for books or movies but I had my iPhone."
Pros: "Easy and customer service at lax was awesome and very helpful!!!"
Cons: "The 45 minute bag time that's it may or may not be able to go 45 mins within boarding ."
Pros: "This was the same crew and pilot from the flight I took to LAX. His landing was so smooth, I woke up pleasantly upon landing!"
Pros: "Great staff."
Cons: "The hour delay due to maintenance and fueling."
Pros: "Why would a jet this size wobble all the way across the Atlantic! The pretzels were even stale, and they served a "pizza" that was a stale mini loaf with sauce and a little mozzarella. People were starving when breakfast was served. The thermostat fluctuated from horribly hot to freeing - for 14 hrs. The crew slammed things down on table trays, grumped, were giving harsh orders to patrons rather than gently directing them. These ladies do not enjoy their job. I am done with Delta. We were also an hour late taking off due to a door on a cargo hold not closing. I was embarrassed that our Aussie friends experienced this as their first American flight."
Cons: "Food, attitude of flight attendants, comfort of cabin. Pilot took charge of thermostat issue and kept us informed in a friendly manner regarding the status of our take off and flight progress."
Pros: "On time"
Cons: "Boarding numbers"
Pros: "My neighbor."
Cons: "We sat on the tarmac for over an hour for no apparent reason."
Cons: "Seemed to be an unnecessary delay in departing a half hour late"
Cons: "I nearly missed my flight because I did not have a seat for a flight that I bought a ticket for at full price. Which, would lead one to believe that I would have a seat on said flight. However, coming to the gate an hour before boarding the personnel working gate the said he was having computer difficulties and could not get me a seat and it would be 10 min. I continued to return till boarding to find out I had no seat and I was on standby. Upon going to customer service they replied the airline oversold tickets and every airline does this as if to make this practice ok. Well being in sales myself and if I were to sell x amount of product to one customer ( or several) I better make sure I have it all there to deliver. People rely on you schedule wise. It nearly shot a meeting I had to make in the foot. Very disappointed with the airline and the way things were handled."
Cons: "Forced to check my carry on. Took 30min for the bags to come out on the carousel. Which is why i never check my bag."
Pros: "Speedy boarding"
Cons: "Unmotivated crew, uncomfortable seats."
Pros: "We boarded fast and the flight was smooth. The crew was very friendly."
Cons: "The sears were a little uncomfortable. They went terrible but my back started to go out on my 2 hour plans ride."
Pros: "very friendly staff"
Pros: "Nothing to expect from Domestic fight."
Pros: "We did not crash."
Cons: "American airline cares about on time push back and the JD Powers rating more then its passengers. So when you miss an American conection by under one minute they are keeping you on the ground while there on time performance "sores" . Then you enter the American over night accommodation Line and I don't have tell you how unpleasant that is but a 2 hour wait for a free shuttle to the hotel is one of them."
Cons: "Boarding was chaotic, with people sitting in wrong seats and walking the wrong way down the plane. Crew were not especially friendly. I know it was at the tail end of a long Sunday, but it wasn't impressive."
Pros: "Plane was ancient"
Pros: "Entertainment, 110 plugins for devices, internet."
Cons: "only free meal option was cinnamon cookies."
Pros: "The ginger ale."
Cons: "This was my return trip with more delays due to maintenance issues of the aircraft. 10/17/16 flight 1585 was the outgoing flight delayed five hours on my departing trip. I waited at the baggage carousel 15 minutes for my bag after over an hour delay due to switching aircrafts. With a flight arriving this late in the evening with the low volume of bags checked (due to checked luggage charges), this should not be the case. Five minutes to gulp down ginger ale."
Pros: "All flights were on time Greatly enjoyed the trip"
Pros: "On time, arrived early."
Cons: "Seats too close in front of you."
Cons: "Again out of snacks and she skipped our row for drinks. Again small issues but what else are they doing?"
Pros: "Flight was on time. Plane was clean. Staff very professional."
Cons: "Attempted to make my connection which was in another terminal. Could not get onboard as they shut the doors. My rerouted flight was in a different terminal. Overall a very disappointing travel experience."
Pros: "It took off on time and life was good."
Pros: "The plane has improved greatly with their comfort and leg space"
Cons: "With checking my luggage my bag fee was waived a total of seven times this trip because I'm a military wife to see my husband overseas who is serving a year in Saudi Arabi except this past time on October 2nd at DCA airport. Spoke with the Supervisor Ralph who stated it was against policy. How stringent is this policy if it was waived seven times previously? Policy needs to be reviewed with entire staff. I will no longer use American Airlines because their military convenience and policies no longer seem to favor the military. My husband also after speaking with him will also no longer use your airline including all his members he overseas when they return after their year tour."
Pros: "The people"
Cons: "The seats are too small I'm 6'1 and that's not that tall"
Cons: "The Flight Attendant never gave me back my credit card."
Cons: "3 hour delay...and no voucher for the delay"
Pros: "Flight was fine, crew was professional and thoughtful."
Cons: "Crew seemed a bit out if sync....but only at first. Later, great."
Pros: "Love bed it! Would recommend to family/friends"
Cons: "IT WAS AMERICAN NOT ALASKA!!!!! ALMOST MISSED MY FLIGHT!!!!!"
Pros: "The free choices for kids movies - allowed child to be entertained and not bored."
Cons: "Lights were kept on for first hour of a 12am (red eye) flight."
Cons: "sent to 4 different gates and plane delayed 2.5 hours because there WAS NO PLANE wow. then when one was found they couldn't get anyone to bring it to the gate!!!!"
Pros: "Check in was easy"
Cons: "That they left me and about 10 others on the US customs line which took over an hour to clear. When I came to the boarding gate plane was still at the gate with the door open and they would not let me on even though I had a Mia to mco connection then on to Dubai in the afternoon."
Pros: "Good smooth flight. Nice crew."
Cons: "It's all about spending extra money. Not enough leg room for tall people unless you spend an extra 40-70 or whatever it was. Need to spend extra money for any food you want, was only offered a small bag of pretzels. Need to waste money to watch any tv or movies, so no free entertainment."
Pros: "Flight was ok"
Cons: "It was late"
Pros: "Nothing to like when an agent tells you that 8 seats open on plane .but already full!"
Cons: "See above!"
Cons: "Flight was 3 1/2 hours delayed. Missed my original connection. Missed the second connection because (as the attendants told us) they were unable to get ANY flight information to inform the passengers of where their connecting flight was. They were also pretty snotty and acted like it was our fault that we might miss a flight. I'm now sitting in Houston for the final flight of the day."
Pros: "Great experience."
Cons: "Took some time to get claim luggage."
Pros: "Flight down was without delay and comfortable"
Cons: "Flight back was delayed due to a comedy of errors with Bahama over uploading potable water."
Pros: "Ease of checking in by phone & printing out board passes."
Cons: "That the ride was so rough. Pilot apologized & said it was just a bad nite. It was a smaller plane so that maybe made the turbulence feel worse too."
Pros: "The snacks were great"
Cons: "Clearly a new flight crew. They needed some more practice with efficiency and reading the statements they are required to make. Previous flight was over an hour late arriving at the airport meaning that our flight was just as late departing for our flight. First we were told the flight was 20 minutes late, then 8 minutes late, then 40 minutes late, then 55 minutes late... Every time they told us the incoming flight was about to land."
Pros: "It was fast & we didn't die we're the only good things"
Cons: "The Flight attendant was rude and mean , the plane was small and old .. But most of all he flight attendant ruined the flight for everyone. I even heard people saying she was mean as they were getting off the flight. I think her career as a flight attendant has ran its course (she was pretty old also)"
Pros: "The airport employees and the flight itself were fine. We had one gentleman who came over joked with us a bit while still helping us. The flight also seemed smooth."
Cons: "The boarding seemed extra slow and then we arrived at our seats and the drunk idiot who was removed from the flight causing the ridiculous delay was in them. Our friends took unused seats and we used theirs. I told him to calm down and his friends did repeatedly as well. By the time we left the airport we were 2 hours behind."
Pros: "Flight was delayed..boarding for St Louis was one of the worse flights I have ever seen..crew was rude..asked for a juice and she was mad because I didn't finish it..very uncomfortable flight..small plane."
Cons: "Got home"
Pros: "Great crew"
Cons: "No room on board for carry on luggage and when gate checking luggage it resulted in further delaying me to make my connecting flight"
Pros: "I really liked that the flight attendants came through to offer drinks and pick up trash several times and not just once, even after the turbulence that we had. I really liked the alternative wafers instead of the traditional trail mix or peanuts."
Cons: "I have no complaints with my flight, but I would sincerely appreciate if United offered some kind of neck pillow or a thin rolled up blanket for extra comfort on longer flights (5+ hours). These minor comforts are forgotten when packing my own bags when worrying about everything else."
Cons: "It's 2.5 hours past our scheduled departure time and we're still sitting at the gate"
Pros: "Still not in stl"
Cons: "Still not in stl"
Pros: "United really could have done better informing us of delay, then cancellation. I knew it was likely to be delayed due to weather, and kept checking the status. It wasn't listed as delayed until nearly boarding time, although it seems pretty clear they knew well before that. But SFO was a star. The new decor is sophisticated and comfortable. Bathrooms were like at a swanky night club! Comfy chairs and charging outlets every where. The biggest hit was the Exploratorium installation, which kept my and plenty of other kids entertained!"
Cons: "Wayfinding signage from BART is confusing. BART connection is a pain. The machines in the station only take $1 and $5 bills-- no 20s or credit cards! And no one at BART cares if you are running late for a flight."
Pros: "The plane was unboarded due to mechanical problem but a new plane was found and within an hour we were back on board. Appreciate the quick turnaround."
Pros: "Nothing. It's just ok."
Cons: "Nothing, just ok."
Cons: "Girl at gate was rude!!! After missing connecting because of Uniteds negligence, my brand new luggage first time used, zipper to main compartment was ripped half way out!! My clothes and stuff hanging out as its coming out baggage claim!!!!!! This was a nightmare"
Pros: "UAL customer service horrible. Would not pay for a hotel room we needed due to UAL canceling our flight. Customer service reps few & far between UAL bus at Terminal C gate 71 at 10p 9/30/2016 had rude employees refusing to acknowledge is or help rather they listened to music on their cell phones. FIRE THEM."
Cons: "The snacks are too small."
Cons: "STINGY DRINK SERVINGS TINY SNACK BAGS"
Pros: "2 hours delay. Seems a trend with United domestic flights (technical problems, not the weather issues). United should review flight schedule to consider the delay so the passengers don't have to be a victim of those delays."
Cons: "Delay!! After traveling 20+ hours internationally, 2 hours delay on the last leg really is a big burden."
Pros: "I liked the fact that they were able to find another aircraft for us to travel to Dulles"
Cons: "I didnt like the fact my flight was delayed all that time and i wasnt compensated for it. Airlines charge customers to change their flight all the time. And if you miss boarding you have to wait and be accomadated accordingly. I would like to be compensated for the time that i had to wait because i booked an earlier flight so i could make it back to my destination for other plans"
Cons: "Flight got camcelled made me late to duty station"
Pros: "Staff was friendly"
Cons: "Delayed for 2 hrs after my 4 hr layover"
Cons: "Some other carriers offer wifi inflight service free of charge. I tried connecting to wifi in flight with no success several times."
Pros: "newer plane. more personal space per seat"
Pros: "Leg room in seats better than on some airlines. Staff friendly."
Cons: "Both flights were delayed. One hour going and two hours on return."
Cons: "Our flight got canceled due to airport issues at our destination. United canceled the flight but had no alternative flights to get us home. Flights the next day were full. Took over an hour with the service desk to reroute tickets to cancel them and to get bags back then took two hours at baggage claim to get the bags back. Customer service was basically useless. After all that, we didn't get any of our money back! I will be avoiding United airlines. Flight cancelation was not their fault but the way they handled the rest of it was embarrassing."
Pros: "The amenities are fabulous. The flight was very comfortable."
Pros: "The young lady who was the flight attendant was very nice and tried to make a very bad situation somewhat bearable. There were a number of children on the flight that she was very attentive to. I hope united treats their employees better than they treat their passengers."
Cons: "The flight was delayed for 4 hours. We were told to proceed to the United terminal in spite of the delay. There seemed to be no effort to inform or assist us. There was very little to do in this terminal but wait to see if our flight would eventually come. There were other United passengers in the terminal who were also waiting for overly delayed flights. eventually, we had a plane that was extremely small, cramped and uncomfortable. United seems to consistently oversell its seats and then tried to get people to give up their seats. Very poorly managed airline with bad customer service. Sadly, I have to say that I have never had an acceptable experience on a united flight. Will NOT take another United flight."
Pros: "Same as above. Did notice the woman staffing the counter at boarding having extreme patience with people's problems and non problems. She was great and deserves a raise. Denver gate B 85 between 1:00 and 3:00 6/15/16."
Pros: "I liked that they waited for me because my flight was late getting in to San Francisco."
Cons: "The service. The flight attendants were rude"
Pros: "No much"
Cons: "Take forever to load. No entertainment. Hard, uncomfortable seats, no food. Kept talking about "premiere plus" benefits. Why does it cost $80 to have not bad service?"
Pros: "flight was on time"
Cons: "airport gate lady would't let me run to the bathroom and quickly return for my checked carry-on for "security reasons." Then I heard about 4-5 people being paged to come pick up their checked carry-on luggage."
Cons: "lost our bag, crying babies, uncomfortable plane"
Pros: "The flight was very pleasurable. Smooth takeoff."
Pros: "I was comfortable and I didn't die."
Pros: "Had to wait standby but got on the flight. Was very happy about that!!"
Cons: "It was not on united because it kept getting delayed."
Cons: "System was screwed up, boarding was a nightmare."
Pros: "Courteous crew."
Cons: "Old cramped plane (EMB 135/145). Was dingy, dirty and smelled bad, no wi-fi or entertainment options. Very loud ride even though I was near the front far from the engines."
Pros: "Nothing. I am stranded in an airport. Delayed nearly 14 hours. American airlines fixed the issue since united could not. Never again."
Cons: "Everything. I am stranded in an airport. My original flight was at 10:05pm. My new flight is at 11:45am. American airlines stepped up and helped me get a flight out earlier. I am now on a one stop flight instead of non stop, even though I paid for direct. Not very happy and will not use untied again."
Cons: "Cramped space."
Cons: "Delayed 2 hours because they had to change tires they didn't decide that until everyone was already on the plane then had to deboard counter people were very rude this airline is always delayed for something probably the worst airline ever"
Pros: "Crew is very polite and helpful. Boarding was quick and painless. Overall very pleased with experience."
Pros: "Flight itself wasn't bad but huge delay and almost cancellation"
Pros: "Our flight attendant was great! She was accomodating, funny,and nice."