Gate agents call groups one and two and give about 3-5 minutes for each group to board, then the call groups three and four together and it causes a bottleneck in the line. Give each group 3-5 minutes to board before calling the next group.
The captain was running late from landing from a prior flight. We all boarded then had to sit and wait for like an hour for him to arrive. I don't understand why you would have us board knowing that we would have to all sit and wait on the captain for an extended period of time.
We sat at the gate for over 30 minutes, with no indication as to why
I didn't really interact with any of the crew since we had a bumpy ride and no refreshments were distributed.
It was delayed over an hour and a lot of announcements disrupting movie.
I didn't use the onboard amenities, so it is difficult to comment on those services. Otherwise, the flight from Nashville to Toronto was quite crowded, but the boarding process and the flight itself were perfectly fine.
Seats were old and very uncomfortable. Coach seating is way too tight
WiFi was a major problem and if it does not work on a 4 hour flight then that lowers the overall experience
The wifi was barely operable. just enough to charge me, not enough to be useful. I wasted 2 hours of time I could have been working. So now, I' have two hours of work this weekend to catch up on thanks to Delta's crappy technology. Plus I'm out the money!
Crew was responsive and professional. I am 6'2"" , was cramped in Comfort +, I have upgraded my return trip already.
Fought with Lufthansa was poor, seats are uncomfortable, food was bad and luggage did not arrive to IA
Plane congestion resulted in a 1 hr wait from landing to arrival at the gate. This was in addition to also experiencing extreme delays on my incoming flight.
Delayed too much. 1.5 hrs in the airport and another 1 hr in the runway. Got too late in the night. There was no proper food available.
awesome team work seen since on board till off plane in my destination. thanks you so much.
Job well done, being treated for good and helping a lot . thanks you so much till will meet against.
For the Singapore to CA flight, nearly 16 hours long was miserable. We sat on the tarmac for one hour to burn fuel. The flight attendant girls were mean. They would yell at people who stood up to try to stretch their legs. One time the drinks came thru and the lady judged us and made a comment about how much sugar was in apple juice when we ordered it once. She was rude and inappropriate. The entire flight was frustrating. You'd think a long haul like that the airline would try to make you comfortable. I just don't understand why the ladies were so snappy. I have never experienced rude flight attendants like that. It was the longest flight I've had to sit on before. We were not impressed. Raymond on the other hand was amazing! By far the best person working that flight!
premium economy is expensive but worth it for the comfort and food on a long flight
Very disappointing that on an international business class flight they would not give me access to the lounge in Boston. They said it was because it was a codeshare flight. International business class should include lounge access regardless of codeshare.
They did not have free WIFI and I was not okay with that!
Flight was on time, clean, etc. Despite connecting to your wi fi I was unable to use your app to watch entertainment.
Thought the economy premium experience would match that of the Amsterdam to Boston flight. Aircraft was older: chair didn’t lean back. I had to buy a blanket, which on the flight over was complimentary. Flight crew seemed disinterested all around.
Paid relatively a lot of money for a not comfortable seat. I would not take this service again until seating is improved. Food also not up to standard for price paid.
I propose enhancing the legroom across the entire cabin seating area and expanding the snack selection. The airline companies should prioritize customer needs over the extravagant and unjustified salaries of upper management.
KUDOS TO ALL THE CREW PROVIDING ASSISTANCE WITH PASSENGERS ON A WHEELCHAIR. ON BOTH FLIGHTS THEY HUSTLED TO TAKE MY RELATIVE TO CONNECTION ON TIME. THEY DESERVE A LOT OF CREDIT!
Good experience with this flight. Boarding was smooth with no issues. The short flight was good with quick drink & snack service. Nice easy way to get back from DC.
Staff was very responsive and nice. Long delay because of mechanical issues was a problem.
Very good flight that left on time and arrived earlier than anticipated, which was a plus! The crew members were very welcoming and helpful. However, the temperature on the flight was very cold - almost to the point of extreme discomfort. Additionally, requiring passengers to pay $8 for headphones to access the JetBlue entertainment was disappointing. Those earbud jacks are not used with most technology and would not be able to be used. There was no option to use Bluetooth for my own earbuds. Beyond those inconveniences, the flight was good.
Ask flight attendants to make normal temperature. It was freezing very uncomfortable. No one want to lessen to you.
The WiFi stopped working early on in the flight. No audio from entertainment system.
We were charged twice for checked bags and one never arrived at our destination. The flight was delayed 90 minutes with no explanation given.
I don’t think I’ve ever had a flight with American that has been without problems. Mostly delays - this time for over 3 hours. They should have just brought another plane into the terminal but they just had everyone sitting around misterable all day. They turned a 3 hour flight into a 12 hour trip for me (including the “planned” layover). It was ridiculous.
The flight from American side was good, my main issue this was a part of a partner flight with gol, preventing me to use digital boarding passes and doing checking previous of the arrival to the airport.
Id like for them to not have lost my bag. And maybe be a little nicer to me, given the fact they lost my bag.
The flight was delayed but we were given no updates. The time just kept changing in the board. We were delayed on the runway as well. Then, my bag was lost and still hasn't been returned.
The flight landed in Phoenix and taxied the runway for 15 additional minutes. I had a connecting flight I barely made it to because of the delay of the plane taxing the runway.
We departed early and arrived early The plane was clean and the crew was incredibly efficient another positive experience with American airlines for me.
The delayed flight was awful and moving the departure gate twice was annoying
The pilots are always hauling in the sky. No issues with boarding only problem was layover was shortened too much by weather but luckily the next flight was still boarding and did not missit
Priority baggage, golf bag lost causing me to miss function the next day. Baggage in general in Charlotte has been a mess lately.
2 hour flight with no drink service from the bahamas?!! There was very little turbulence and the turbulence didnt seem to affect first class drink service. I understand that they may not be able to pour all kinds of drinks, but thye can hand out bottles of water at lease
They don’t offer food on the flight just water but when arrived on time and landed perfectly
They could give you a snack or at least something to drink during the flight. The flight was also delayed.
Poor poor, airline people are rude unfriendly and unhelpful, they need to be trained to be customer friendly and gelpful
I love bahamasair safety always blown away. They made my fears from travel so much better. Bahamasair #1 Highly recommend We don't just fly here. We live here Pilots and crew keep up the good work.
4 hour delay Noisy passengers Tight seats Missed connecting flight in Ft. Lauderdale
We were scheduled to travel at 12pm. The flight got delayed with no updates until 11:30am. They advised that we will receive an update at 1pm. However, the flight was then delayed until 6pm with no clear indication as to if that was the departure time. It was NOT! They decided to combine two of their scheduled flights into one due to the smaller number of passengers. If you do not wish to be inconvenienced, “STAY AWAY FROM THIS AIRLINE”!!!!!!They do have a track record of this!
Very courteous staff at the gate and excellent assistance with my needs as a handicapped person on board. The flight itself was uncomfortable, with tight seating and seats they don’t recline, so be aware. The aircraft itself is old and worn, and it shook a lot and made a lot of noise, especially upon takeoff and at landing. But, hey it’s a short flight and it got me back home to Florida safely, so….
I feel that I was scammed by BahamasAir. Both on flights 202 and 207, to and from Nassau - Fort Lauderdale June 2, June 6. I paid for 2 full size bags and selected seats. On both flights they told me I had not paid for luggage or seats. I was charged $100 extra each way without seat assignment. BahamasAir does not participate in TSA Pre Check. Even if you have it you cannot use it. Instead endure long lines because BahamasAir will not pay their share of PreCheck.
Boarding process was smooth and easy. The crew was friendly and communicable and transparent about the delay at the landing destination.
Flight was delayed 7hours due to multiple planes having mechanical issues.
