Pros: "Did not like the flight at all. The crew on the ticketing desk was really helpful and nice"
Cons: "Everything, they screwed up ticket. I had to take a later flight. I felt like a sardine. Will not travel with jet blue in the future."
Pros: "Friendly attendant helped me get seats with my daughter together. Everyone was very nice and polite."
Cons: "Everything was great for this trip"
Cons: "The headphone jack.was worn out, so the audio was sporadic."
Cons: "My first flight was delayed resulting in the missing of my second flight."
Pros: "Good legroom in economy. Friendly, helpful flight attendants. Multiple snack choices."
Cons: "More LA SF Bay Area flight options."
Cons: "The flight was done but the fact that both flights were delayed was very disappointing. This is the first time it happened but it threw my schedule off."
Pros: "One flight attendant was sweet and kind the other was rude the boarding crew was wonderful."
Cons: "The older white lady was snarky for no reason to not just me idk if she was just cranky or what. My screen never worked the entire flight and the wifi was slow and shotty it was a harsh flight and I usually rave over jetblue idk what happened."
Pros: "Just a decent flight."
Cons: "Boarding was disorganized and people from uncalled groups were blocking access to the line. After landing baggage pickup was unusually slow."
Pros: "Crew was really great trying to defuse a challenging delay with really great customer service."
Cons: "Both flights between Boston and New Orleans were delayed due to mechanical issues. We waited on the plane for 1 1/2 hours before returning to gate to correct the problem. Then needed to top off the fuel. I appreciate safety precautions but makes me concerned about the quality of the equipment."
Pros: "Efficient, on time, clean and sage"
Cons: "Fees for everything but air, seats jammed way too close, no entertainment options"
Crew was responsive and professional. I am 6'2"" , was cramped in Comfort +, I have upgraded my return trip already.
Pros: "The way they load the aircraft from the rear for covid safety precautions."
Cons: "The availability to switch my ticket to an earlier flight to avoid a 5 hour layover."
Pros: "Super friendly and helpful with connections."
Cons: "The music on the plane was a bit much. Lol"
Cons: "Flight was freezing. Crew was overly concerned about my tree nut allergy. Been flying for 40+ years and this was the first time any one has asked...appreciate it but they went overboard"
Pros: "Nassau security line was quick. US Customs line was quick."
Cons: "The Delta line to drop my bags was long and unorganized. The ticket agents were moving in slow motion. I waited over an hour to drop my bag. I thought I was going to miss my flight."
Pros: "Service was great."
Cons: "It was a shortest duration flight of the three so I couldn’t point out here what was lacking. Thank you!"
Pros: "Helpful crew. Arrived early."
Cons: "Plane was cold. Entertainment system didn't navigate very easily and choices seemed fairly limited on this (older?) plane."
Pros: "Reliable Airline - on time - kept up to date on flight timing - Great crews. Good stuff."
Cons: "Good stuff."
Cons: "Missed the flight due to the sheer unhelpfulness and incompetence of the gate personnel. They would not let me board, since I was about 10 minutes late. THEN THE PLANE WAS DELAYED FOR ABOUT 2 HOURS!!! I was stranded in NY, overnight, and had to pay hundreds of dollars for a train ticket and a cab."
Pros: "Nothing. Delta cancelled the flight with no explanation, and ruined our last day in Omaha."
Cons: "An explanation as to why the flight was cancelled, as well as help with finding alternative accommodation. We had to fly back very early via Atlanta, and spent the day in transit, which forced us to cancel a reservation in Omaha and erased our ability to enjoy the final day of activities there."
Cons: "Have you operational logistics more organized. This was a sup-par traveling experience on many levels."
Pros: "Flight 1751 Miami to Cleveland 1/11/21. Flight attendants did not enforce mask policy! Family of four sick sneezing, coughing, short of breath. The fathers mask was down the entire flight. Even when the flight attendants picked up the trash. They were informed after the flight they did not comply with CDC, Department of health, and state policies. Their response was “ I made announcements overhead. Didn’t you hear?”. Appalling endangering customers and disregarding Federal, State, and local policies."
Cons: "People promoting safety and doing their job."
Pros: "The plane wasn't super full so I could spread out more than if there had been someone next to me. The cabin crew was friendly."
Cons: "Seats are too close together. 9 boarding groups is excessive. No one boarded between groups 1 and 6 basically. Maybe makes sense for larger flights, but for a smaller one 4 groups would have sufficed and been less confusing."
Pros: "One of the cabin crew was very kind and friendly."
Cons: "No entertainment, seats hardly went back, no place to charge any device"
Pros: "It was difficult to find something to like."
Cons: "Everything could have been better. The terminal out of Charlotte looked like a bus terminal, unacceptable for AA since it is one of their hubs. I understand it was a busy holiday weekend, but the airline should have been better prepared for our arrival. While the pilot did an excellent job in getting us in NY on time after airport delays on departure, AA must have not had enough staff working when we arrived. Customers waited over 30 minutes for bags to arrive, which arrived at a different belt than what had been originally scheduled. There were no AA staff in sight when we arrived in NY either. I will do my best not to fly AA again."
Cons: "The plane is falling apart. Overhead bins broken. Dripping water. No water in bathroom Tray tables don’t retract."
Pros: "The crew was very friendly and helpful."
Cons: "The leg room was abysmal, Southwest has more leg room and they brand themselves as a cheaper carrier than a American. Also the wifi was either very slow or did not work."
Pros: "Easy flight. Free drinks and snacks. Nice crew."
Cons: "No individual entertainment. Do not help those that are AA members"
Cons: "Pilot or co pilot never spoke once. Was as if there was no pilot"
Pros: "Clean airplanes. Customer service at PBI was great. Fake smiles. Charging in economy"
Cons: "No entertainment (tv wasn't working), FAs doing the bare minimum. No help even when traveling with a small child."
Cons: "You take my money for nothing yu stolen my money why why you kayak my husband doesn't travel from Desmoines he is not in system why ????? bring my money back to my account aa"
Cons: "A smile from the flight attendant and something other than pretzels in first class."
Cons: "Everything went wrong, a car stuck behind the plane. Really? Such BS. Sat in line to take off but wasn’t informed we’d be sitting there for 30 mins."
Cons: "50 characters isn’t enough to describe the pain I went through. United airlines screwed me. Canceled flight and didn’t compensate me only with a flight to Chicago and a 15 hour wait for the next flight... no hotel or food... no transportation."
Pros: "Great selection of movies; on time departure and arrival much appreciated."
Cons: "Food was poor"
Cons: "United flight ord to pdx was long, crowded, and typical minimum United standards. The seats barely recline and the headrest is very uncomfortable. I always dread flying United."
Pros: "From Ohare to Wausau is only 35 minutes, so . We did have a beverage service and a snack !"
Pros: "I always feel merely "tired" after the Denver-Tokyo flight on UA's 787 Dreamliner. On all other aircraft, I always feel "exhausted" after an intercontinental flight. The increased humidity and pressure make an incredible difference. As usual, I paid a ~$300 premium to take this flight (HKG-NRT-DEN and back) rather than cheaper HKG-SFO-DEN or HKG-SEA-DEN routings, which feature 777 or A330 aircraft."
Cons: "As long as you don't expect the level of service you would receive on an Asian carrier, United is fine. As usual, United's cabin crew are simply not generally gentle and welcoming. They get their jobs done, and I feel safe with them, but I don't look forward to interacting with them. I wish ANA would operate NRT-DEN!!!"
Cons: "The plan had to be maintained with no option for getting to my final destination on time."
Pros: "I was sold a ticket on an oversold flight without disclosure."
Cons: "This airline does not care about punctuality. Flight times are approximate. They are all way too relaxed and expect flights to be late. No explanation. No apology. They fly jets and props and one never knows what equipment they choose to fly on a particular day/"
Cons: "Keeping us informed would’ve been better There were no updates or info flight being delayed"
Cons: "Our flight was delayed and very few updates were given"
Cons: "Bahamasair flight delayed 2 hours. why are they always late?? terrible set of steps up to plane to load passengers. Person in front of me had to help older person with limp and broken arm."
Pros: "We had a 12 hour delay. Most of the time you cant blame the airline. Operations aren't always smooth. Working at an airline, i understand this, but their communication was horrible and customer service left plenty to be desired. Needless to say i will not be flying bahama air again as i hear this is the norm."
Pros: "Great airline! Bad reviews are so unfair. Bahamasair is better than a lot of US carriers."
Pros: "The flight left on time and arrived early. I had not flown them for a few years because of previous se vice but the flights this weekend were a vast improvement. The plane is also more spacious."
Cons: "The flight was delayed an hour forcing me to find another flight in order to catch my connecting flight, $500.00, definitely not happy!"
Pros: "Just an easy hop from Nassau to Lauderdale. No fuss once we found our gate. Crew onboard was friendly and gracious."
Cons: "Gate change after we had gone through pre-clear procedures was not announced on the intercom to my knowledge, so we ended up doing a walk through of the entire B Gate area. (Our flight was reassigned to a C gate departure). Staff at Jet Blue gate was less than helpful in assisting us in finding new gate assigned. Directed us to look at the information boards but they are few and far between. We had plenty of time so it wasn't a critical issue, but was surprised at their lack of even feigning assistance. Sort of every man for themselves attitude."
Cons: "I was sitting on the edge of my seat because they put me next to someone that needs two seats it was the most uncomfortable plane ride I ever had"