Pros: "Friendly crew members."
Cons: "Check-in procedure."
Cons: "Yes. Delay by 4 hours. I got the notification when I was at the airport."
Pros: "Crew was amazing flight was fast and seats are comfy"
Cons: "schedule, food, personal so bad"
Cons: "Flight was delayed 2.5hrs plus 1hr on tarmac. Crew was visibly agitated and annoyed at their jobs. JetBlue didn’t not apologize for the 3.5hr delay once. I know their might weather and other problems but no one actually bother to explain why in total the flight was delayed by 3.5hrs. No one."
Pros: "Crew and flight was pleasent"
Cons: "Facilities and boarding at PSE AIRPORT"
Cons: "Delayed by 2 hours and 13 minutes"
Pros: "Crews work really hard to serve all the passengers, thanks for the good service! I like the idea of serving the food first for the older and younger passengers I think that’s a great idea!"
Cons: "Keep up the good work! Bathroom is always clean and smells good!"
Cons: "The tvs didn't work."
Pros: "Flight attendant was amazing!"
Cons: "My TV did not work !"
Pros: "The crew was amazing"
Pros: "It was good. People were accommodating."
Pros: "Great pilot and staff"
Cons: "Upgrade entertainment system"
Cons: "The temperature in the plane was freezing for the first hour it was only when passengers had to ask it to warm up"
Pros: "Arrived on time"
Cons: "There were no problems"
Pros: "Comfortable, kind, helpful."
Cons: "Arrived 10 minutes early, which can be that unusual, but waited on the tarmac because “the gate wasn’t ready”."
Pros: "The wheel chair service upon arrival in Orlando was good compared to the one when I was leaving from Orlando. I had the worst service ever."
Cons: "The lady at TSA in Santo Domingo was unpleasant and rough.. I told her that I didn’t have to take off my shoes because the boarding pass was marked pre check. She said even the President has to take off his shoes, which was so unprofessional and rude. That made my overall trip frustrated."
Pros: "Free wifi, free TV, full sized sodas and unlimited snacks. Not to mention the free mini hot towel they give you towards the end of the flight. I'll be flying jetblue from now on"
Pros: "The TV options"
Pros: "I like the crew members, the easy boarding and the entertainment provided by JetBlue"
Cons: "The overall Comfort was okay but there was a lot of turbulence"
Cons: "Flight was delayed at departure. Long taxying to gate on tarmac. Restless children onboard. Was happy when door opened and fresh air came in. Staff was very courteous giving the circumstances of a lot of spillage by passengers of snacks brought onboard."
Cons: "Sat next to a woman with a toddler in her lap, he was understandably unhappy, crying and fidgeting. I couldn’t sleep or watch a movie or listen to music because of it and he was bumping me the whole flight."
Cons: "I missed my flight and I took JetBlue before and this first this happened"
Pros: "Boarding was a bit delayed in the beginning but back on time very quickly, seat comfort and legroom was great. Loved that I got a full sized can of soda, that's always fantastic and snacks were fine."
Cons: "My Seat 23D had a defective TV, so it was flashing on and off constantly throughout the whole flight, usually I don't have an issue with the entertainment because I like to sleep during flights, but due to some turbulence I was awake for part of the flight. Unfortunately with the flashing TV it gave me pretty bad nausea to the point of wanting to vomit, this is the first time I've experienced anything like this on a plane, was definitely looking forward to landing so I didn't have this nauseating feeling anymore. I have a video of the issue if anyone at Jetblue was interested in seeing. It was flight 499 from LGA to Orlando on 9-16-18. Thanks."
Pros: "The staff got everyone boarded and seated quickly. As a result we landed at our destination well before the projected ETA."
Pros: "JetBlue has always been decent. I like that this trip the flight was an easy board on and off."
Cons: "With all Planes now it seems the seats are for quantity and less quality. So it's fairly uncomfortable to sit in them. Plus when you have back problems that doesn't help. Cheap ticket will equal a cheap seat."
Pros: "Love the live TV, unlimited drinks and snacks and ultra courteous flight attendants."
Cons: "That we were delayed by 90 mins."
Pros: "People were pleasant and helpful. The updates by text were very helpful."
Cons: "The plane was a couple of hours late. I also got tired of hearing the same message about why the plane was late, that it had to be cleaned and needed a security check before we could board, over and over and over while we waited. Every 10 minutes just started to make me angry. We didn't need that many apologies and thanks for our patience."
Cons: "The seats barely reclined it was very uncomfortable and the entertainment was not the best"
Cons: "The crew would refuse to allow me to sit in an exit row seat. There was NO ONE sitting in any of the exit row seats behind me. They said I had to pay for the seat. One said $40 and another said $50. The plane departed and most of the exit rows were not taken. JetBlue still refused to allow me to sit in one. I am 6’4” and have a bad knee. Very upset and will not fly again with JetBlue."
Pros: "Leg room was good, comfortable."
Cons: "A 4 hour delay with no explanation as to why. Also don't like that you don't give earbugs for the entertainment."
Pros: "I didn’t die."
Cons: "The 6 hour delay. The over tired, but outright rude crew in both the airport and plane."
Pros: "Seems like spacing between the seats is greater on JetBlue than with some other airlines. Really like that."
Pros: "The ticket agent was extremely courteous and helpful. She did her best to get our party of six seats near one another. She even came and found me several minutes after I left her station to hand deliver boarding passes to me."
Cons: "The on-line checkin process was miserable. I spent over an hour and a half attempting to checkin. I received numerous "invalid document" errors. I was unable to check in all members of my party at the same time. I was unable to check in any of the minors in my party due to the fact that I could not check in more than one person at a time."
Pros: "It was on time."
Cons: "Seats were not comfortable."
Cons: "My husband & I were in Row 5 & in last boarding group. When we got to our seats, all of the overhead bins were filled all the way back to Row 8. So, we put our suitcases up there. When we landed, we had to wait for everyone to get off the plane to be able to go back to those bins. And someone had already exited the plane with my husband’s suitcase. Their suitcase was left. We spent an hour with Suitcase Services, but could not find out who took my husband’s suitcase. (No ID inside theirs) I recommend that you board lower numbered rows first so that people in the back rows don’t take the front bins!"
Cons: "Cancellations after cancellations due to the aftermath of hurricane Maria through Puerto Rico. A lot of missinformation taken from the airlines."
Pros: "The best part of this trip was checking in.. it was a breeze.. I must say the Orlando landing was the best touchdown I've ever experienced..Smooth.."
Cons: "Let's start with getting on the airplane was like herding sheep.. When I finally got to my seat someone was in it.. And I had no place to put my carry on.. The flight was suppose to leave 9:00pm.. we didn't leave til 9:40.. The safety announcement was awful. We cudnt hear most of it.. The turbulence was scary and the noise made me put on headphones to sleep. Once it landed in Orlando the airplane traveled around the entire airport .. It took forever to get off the plane but I was so happy to get off"
Pros: "Crew were fantastic"
Cons: "my entertainment screen was messed up, no sirius xm and video programs blacked out, plus brightness control graphic would not go off screen. Flight was late, again. Piece of used chewing gum was stuck under armrest handle."
Cons: "Delays. Poor communication."
Cons: "A total mess and short of information"
Cons: "Flight was delayed so I got an earlier flight but they did not change my luggage, so I had to wait for original flight to come in to retrieve bag"
Pros: "Boarding was prompt and departure from Montego Bay. Flight Attendants were very polite."
Cons: "During the flight, the TV's did not work. Once we landed in Orlando, we sat on the plane for about 30+ mins waiting for the gate to be cleared. Once in the baggage claim area, the wait continued. These delays impacted my schedule by 1.5 hours. I arrived at my next destination extremely late. I'm usually pretty happy with Jet Blue, but this time, not so much."
Pros: "The flight was on time and the customer service was orderly and exceptional. After flying with Spirit earlier in the day, I will definitely be flying with JetBlue again."
Pros: "The person at the counter was helpful"
Cons: "My son (unaccompanied minor), had his flight departure delayed almost 4 hours. I watched the plane leave and called my mom to pick him up at 6pm, the scheduled time. She calls me panicking that the arrival time is now 8:15 and no one will tell her why there is a delay. I had to call JetBlue only to tell me "sorry, they have the wrong arrival time, he's almost there". Really?? Luckily she was planning based on my information, not theirs. If she had been 2hrs late picking him up, this would have been BAD."
The check-in boarding counter only had 1 employee, the flight was running 20mins late.
Not a very family friendly airline. Staff were lackluster and plane comfort wasn't amazing. Would avoid Delta if better options available. Especially for a red eye. And double especially with kids.
Flight was great and everyone was kind and courteous
So, let's start with the good. Excellent variety of entertainment, nice staff & the snacks decent enough. Now the bad, the seats were the most uncomfortable seats I think I have ever personally had to sit in. The non-existent leg room is another issue. The last part can we get the people on & off the plane a bit faster. I had this elderly gentleman who was attempting to get his luggage out of the overhead bin about 6 people in front of me when trying to get off the plane that was having trouble no crew member and unfortunately no one on the plane stepped up to help him so we all had to wait to get off the plane until I pushed my way past the people standing there to help the guy. This should be something the flight attendants should help with to move the process along. The final thing, REMOVE THE STUPID MASKS. The flight attendants are sitting around in the back during the flight no mask on talking and chit chatting, being closer then 6 feet. You must see the irony in this already. Let people who want to be scared be scared and wear a mask and let people who have an immune system not wear a mask. Its over and done with. We need to move on.
Delayed departure. Made me have to pay more for parking and had to call out of work.
Anyone that purchased a Delta 1st Class seat should have access to the Delta Sky Club. My wife and I purchased 1st Class tickets for a Delta flight from SeaTac to Washington Dulles but were denied entrance to the SeaTac Delta Sky Club because we did have an American Express card.
Cons: "This plane was too full for social distancing. I was really skeptical about this flight as it relates to the COVID pandemic."
Pros: "The crew was good, and the airline tried to make our wait in the airport as comfortable as possible."
Cons: "The four-hour delay was really hard. Since it was in DC, I don't know why it took so long to get another plane."
Cons: "Wouldn’t change a thing! I don’t always fly! But when I do!! I fly delta!!"
Pros: "Nassau security line was quick. US Customs line was quick."
Cons: "The Delta line to drop my bags was long and unorganized. The ticket agents were moving in slow motion. I waited over an hour to drop my bag. I thought I was going to miss my flight."
Cons: "The flight was delayed over two hours"
Pros: "Information communicated about delays."
Cons: "- more communication (any!) about bag status when landed - flight delay due to too many/too heavy baggage. Long delay was said to be due to making sure our baggage would accompany destination. Upon arrival, bag was left in NYC but this wasn't communicated. No info on bag status at airport or via ema"
Cons: "First class seats were too close together. It was very difficult to get out of you seat into the aisle. Food was not what it should have been for 1st class There was no wall between 1st class and coach giving little privacy when I worked my laptop. it was in direct view of the middle seat in coach"
Pros: "Very good"
Cons: "Seat assignments should have be provided at check in."
Pros: "The crew was dealing with NOVA/DC residents"
Pros: "Coming from Europe Alitalia and Delta did an EXCELLENT job at assisting the passengers get rid of their luggage just as soon as we were done going through customs... I don't usually fly on this route, but I thought it was perfect. Transfer between Delta terminal was a breeze too..."
Cons: "I usually don't fly from JFK. The food court was expensive (18 dollars base price from a burger seems a high even for an airport. I don't fly from NY normally - so maybe I need to tune my expectation for the locale, and it may have NOTHING to do with the airline company."
Pros: "seats and entertainment was great"
Pros: "Even though the flight was delayed by a few minutes we still arrived on time."
Pros: "Microphone in seat 31 E (isle seat) did not work. It has a short in it."
Pros: "The service is very good from the beginning. The flight attendant is very caring thanks so much."
Cons: "The aircraft is too old, MD-88. I don't know how Delta is flying that type of aircraft. Is very risky"
Pros: "Another safe flight. Crew was very attentive."
Pros: "The free small meals are a nice touch. Everything was great. The flight was on time and lived up to my expectations for the best US airline."
Cons: "One of the flight attendants didn’t seem super happy. Not much to complain about on this flight."
Cons: "Flight cancelled due to weather that was never bad but on the potential of bad weather. Had to scramble so my 18 year old son was not stranded overnight in a strange place and Delta does not help. Only rebooked a flight itinerary for the next day for a 4 hour flight with connections on a 1 hour direct flight. Spent an hour on line to figure out what to do. #neverdelta"
Cons: "Plane delayed 4 times for a total of 4 hours"
Pros: "The flight for getting us therw"
Cons: "No food and no entertainment"
Pros: "Small plane and a short flight, so just snacks and wifi, which was expected and was just fine with us. Crew was great."
Pros: "Plane flew perfectly peacefully!"
Cons: "The male flight attendant my section was very unpleasant to the elderly passengers in my area and just left me very uneasy about the flight"
Pros: "Good service smooth flight"
Cons: "The food on bosrd"
Pros: "The crew was friendly, relaxed, made everything seem like a breeze"
Pros: "The fact that there were no snakes on this plane :-)"
Cons: "Same issue... there were no snakes on the plane :-/"
Pros: "We didn’t order food"
Pros: "Boarding was quick and efficient. Landed early!"
Cons: "Food was Meh but fine"
Pros: "I could be wrong, but the seats were very comfortable (for a plane) and I felt my knees weren't as close to the seat in front of me than other airlines. So that's a plus."
Pros: "They say us together (we had seats apart -- even though it stated our children are 4 & 1). They gave them wings and each an extra little snack. I felt they were supportive of us."
Cons: "Paying to check our bags!! We were forced to... too much stuff traveling with kids. It sucked to have to pay $50 when Alaska airlines saw we were struggling, they checked our carry one for free to ease our time in the airport!"
Pros: "Everything was easy to follow....All of the flights were on time and very comfortable...."
Cons: "Nothing to report that was bad..."
Pros: "Arriving in 2 hrs from Orlando to laguardia!"
Cons: "no tv .. I didn't like that we had to use our own electronic device to access the entertainment system."
Pros: "Good Snacks, crew is friendly, toilet was clean and we arrived on time"
Pros: "Comfortable flight, ample leg room, and the chairs were pretty plush. Comfort+ is pretty nice"
Cons: "On my first flight they forgot to turn the wifi on. I have unlim data but obviously can't use while in air; no big though."
Pros: "movie choices are great"
Cons: "the people sitting behind me kept talking about dying from the aircraft, it makes me uncomfortable."
Pros: "flight attendants were great."
Cons: "not enough leg room and space. The business class should be at the minimum for economy."
Pros: "The crew was polite and friendly"
Cons: "My second plane had sooo much moisture coming from the cooling system it looked like the passengers were getting gased and I kept getting wet from water condensation falling on me in a window seat as I tried to sleep from having such an early flight to begin with only to be told it's delayed 3 hrs without explanation."
Pros: "Free drinks in Comfort+"
Pros: "First time flying Delta. And let's just aay, now I know why it's so cheap. You get what you pay for."
Pros: "The new Delta planes have great leg room for tall people even in coach."
Wis there was more leg room for tall persons like myself.
Cons: "Food and entertainment"
Pros: "Crew was amazing comfort was horrible. My seat was un front of emergency exit and could recline, I was traveling with children"
Cons: "Better seats"
Pros: "Space between seats, tv on each seat, iPhone charger"
Cons: "Boarding process for Copa 808 from Panama City to JFK on 8/25/2019 was mob-like. Attitude of security personnel was unhelpful/resentful when trying to use Star Alliance Gold Lane (Have Premier Platinum on United). My wife got “selected” for special security screening. Almost missed flight."
Pros: "I like this flight very smooth no worry what so ever I will flight again"
Cons: "Copa change our flight to 5 hr layover with no options and panama airport is not comfortable to be there for that many hours unless you pay for the lounge $48 p/person and only 30 mins free wi-fi so very inconvenient. Also that airport closes the gates that are not been use so no one can sit."
Cons: "Follow through on reservations made 6+ months in advance. And the $10 vouchers to make up for your terrible mistake are ridiculous, that does not make up for a whole day wasted. Also, food smelled and tasted horrible."
Pros: "Smooth boarding"
Cons: "Luggage pick up"
Pros: "Comfortable, nice crew"
Cons: "Dirty baths"
Pros: "Plenty of leg room Seats have power to plug in phone and computers to charge New Plane (Boeing 737-800) Food was good. All staff at the gate and on plane was very friendly and helpful. Would definitely use Copa to travel again. On time departure and landing"
Cons: "Could use a little more entertainment selections. Staff at security check before you get to the gate were not really helpful and did not seem interested in helping out at all."
Pros: "The information provided prior to the flight and online booking experience."
Cons: "Rude flight attendants Rude gate / entry attendants No guidance was given to passengers prior to boarding regarding how long it would be until boarding so everyone was just standing around pushing toward the doors. Long, unorganized boarding process. Attendants just allowed everyone to gather in front of the doors so rude passengers pushed their way to the front and cut the "line." No tvs in the seats. I am vegetarian and was not given a vegetarian option! Very Inconsiderate of this airline. Even worse, the flight attendant basically told me that it was my fault because I didn't ask for one in advance. Extremely poor customer service! Had I been asked, I would have requested a vegetarian meal but I did not see that option when booking."
Cons: "Crew was not friendly"
Pros: "Flight was on time and crew was friendly."
Cons: "Having to screen my carry-on luggage twice, at airport entrance and gate entrance, was a shocker."
Pros: "Tve food os good"
Cons: "The fly EXCELENT"
Cons: "I bought my ticket in June with a window seat. When I got to Copa check in they told me I didn’t have an assigned seat (and I got there very early) and that she couldn’t help me get a seat assignment until I got to the gate. Then at the gate very poor customer service and she gave me a middle seat without even really looking at the flight. On thr flight food was mediocre. Not good aircirculation on the flight, ac was not good. And I was also on the last group to board, boarding process was a disaster. Will not use Kayak again."
Pros: "Drinks & food was ok"
Cons: "Delays and changes in flights"
Pros: "Flight left promptly on time. Crew was attentive and pleasant. Its great to be fed on the flight and not have to pay for luggage. Food was very tasty!!!"
Pros: "The food and the first class seating"
Cons: "My luggage was lost"
Pros: "Served great airline food, and the staff is very friendly. Free alcohol is also available."
Cons: ". When we arrived in Panama we were forced to do security again at our gate which meant we had to throw away the 4 dollar bottle of water we had just purchased only to be stuck in an area with no bathrooms until our flight."
Pros: "I liked everything. Excellent service, friendly crew, very good food, well informed, been travelled with Copa Airlines for a few years now n will continue with them on the future. Great job guys. Thanks"
Pros: "I've never had a flight that was late with Copa."
Pros: "I had a seat in the exit row with plenty of legroom flight attendants were pleasant"
Cons: "mediocre food very crowded luggage took a long time to arrive"
Pros: "The crew was attentive Ontime"
Cons: "Limited movie choices Limited legroom (like many airlines in cattle class) No chess in games"
Pros: "Flight to Panama City from JFK went well."
Cons: "The tickets we paid for back in August of 2017 were bought for a direct flight. When checking in for our flight back to JFK on March 18th, they told us there were no seats available. They then put us on a connecting through Orlando, all of us had to sit separately now. We had to each spent money we did not intend to use for this vacation on food since our day was well extended beyond expected and parking fees for keeping our car at JFK longer. Once arrived in Orlando, two out of the four of us missed our flight to JFK because they gave us the wrong boarding passes and because we are students in college, lost multiple hours of studying tonight. We had to then work with Delta who was kind enough to find us a flight multiple hours later. Like said before, this split our group up and caused multiple difficulties. We will never fly Copa again. They believe a $400 Copa airlines voucher is justifiable for what happened but it is not. I’ll never fly with them again for this inconvenience so a voucher doesn’t do anything."
Pros: "Me gustó todo, el menú para vegetarianos y demás la amabilidad de todos, el vuelo puntual y bastante tranquilo"
Cons: "Todo estuvo súper bien"
Cons: "There was a second security check right at the gate, which we were not warned about at all. I had bought a bottle of liquor in Colombia and they would not let me get on the plane to NYC with it. Luckily I had a large shopping bag that I got from the gift shop in Colombia, so I was able to dump everything that was in my nylon tote into that shopping bag and they haphazardly wrapped my bottle in one of my sweaters and checked my tote. The employees said this was a new policy in Panama City, but many other travelers were confused. Passengers should be warned!"
Pros: "To do bien To do muy. Muy Bueno"
Cons: "To do"
Cons: "The fact that you do not allow water in the waiting area at the gate after passing the first security check is utterly ridiculous! if you want to enforce that policy you should provide free water at the gate. it was overheated and crowded to the brim and my wife went to get water after having gone through the second security check. She paid $10 for 2 bottles of water at the stand just before the gate and when she tried to come in again they did not allow her to go through... really a ridiculous situation!"
Cons: "Not only were we not told in advance that we'd have to go through security again in order to sit in the gate area, but we weren't allowed to bring in beverages we bought right next to the gate and there was no bathroom in the area we were being held before we were boarded. You'd have to go through security again. Also, the security guard accused my tall, black, injured, elderly father of being suspicious because he was sweating in spite of the fact that she wouldn't let him drink water unless he left the gate area even though he was injured. Never flying Copa again and never going to Panama again, not even for a layover."
Pros: "Arrived at the gate about 1 hour before departure due to heavy traffic. Attendant was pleasant and did a quick checkin."
Cons: "When you select the meal options in advance through the Copa Airlines site the phrasing of those ptions is not very clear and I was stuck with a choice I didn’t want (“meal with fruits” - it was pretty confusing in English or Spanish - while I assumed perhaps the dessert items would be substituted with fruit, instead they brought me a pretty mediocre fruit platter). They said there was no way to change this. Copa airlines personnel at Panama airport actually were kind of rude about it."
Pros: "The crew was really sweet."
Cons: "The waiting between flights"
Pros: "i dont know because i stills waiting for it!!!"
Cons: "no comments because i was supposed to be in ny right now amd im still sitting here at the airport waiting for my flight! because of the people in Venezuela! !"
Cons: "Lack of food"
Cons: "No lunch"
Pros: "good food"
Cons: "they didn't turn the lights when i wanted to sleep on an overnight"
Pros: "Pretty much everything seemed professional and state-of-the-art."
Cons: "It would have been nice to hear the outside temperature announced when we arrived (Delta does it)."
Pros: "Nice and smooth Took off late but got there on time Pilot was pushing baby YEAH!!"
Cons: "If you fall asleep you will miss your meal and go hungry."
Pros: "The service is always very friendly on Copa. The boarding is timely. So is the off boarding. The pilots fly very well. Great landings and takeoffs."
Cons: "It was one of the most uncomfortable flights I've ever had. I was in seat 10E of a Boeing 737: in front of the exit row and could not recline my seat. The woman to my right was close to 300 lbs and was spilling into my seat. The gentleman next to me kept putting his elbows in my side. The cabin was way too hot -- uncomfortably so -- and the air vents barely pushed out air. The entertainment system on the plane was broken. I couldn't wait to land in NY."
Cons: "On top of what happened with the flight from NY to Panama the situation wasnt handle any better for the conexion. There was not priority conection to the inmediate following flight to Bogota. We had to wait four more hours to go to Bogota. Also the sits were accomodated terribly for me (I can understand they had to use what was available) but if Im traveling with a minor the airline should make sure the child is seated next or near me. Even though, I understood it was a detail that simply they did not control correctly, I requested to two flight attendants to please fix the problem for me, but I was totally ignored by both. When I told them a second time, they said to me there was nothing they can do. But coincidencially, right after I was told, he sat one passanger whom have not seat assigned, right in front of me on the emergency exit. The attendant said minors cant go there which is true, but I would have seated there, and my daughter on the sit that I was which was right behind me. That plus another rude encounter with one of the flight attendants when I was getting into the plane made of my experience with Copa Airlines my first and only trip with them. HORRIBLE EXPERIENCE."
Pros: "this veggie meal had dairy, which makes a big (postive) difference for me the entertainment worked much better. although if it had been working on my first flight, it would not have been enough variety in options for movies"
Cons: "seats were too close together not enough water available"
Cons: "The departure was delayed, but we arrived at the time that was scheduled in New Yotk."
Cons: "We got stuck in taxing for 30 min. We waited for our laggedge more than an hour!!!"
Pros: "I did allmy endeavors, very good service."
Pros: "I upgraded to business class and it was worth it! Very comfortable! The chair reclines, you have your own personal tv, the flight attendant is very attentive to all your needs, plenty of space, priority boarding."
Cons: "No complaints."
Pros: "The food was good"
Cons: "Everything was good, food, service, the crew, no complain at all."
On Long international flights should be often snack services
Cons: "Food, entertainment program, pillows and blankets would have been nice,"
Pros: "The flight attendants were stellar--polite, respectful, helpful, attentive. I want to particularly commend the attendant who, after I notified her that someone was very ill in the adjacent bathroom, stood discreetly nearby and offered the person a glass of water when he emerged. Very considerate."
Cons: "The transfer was a horrible, stressful experience. We knew it as a short connection but Lufthansa had accepted it. On our outward bound flight three weeks earlier, we were all met and escorted swiftly by a flight attendant from the first leg plane (EWR-MUN) to the second leg plane (MUN-Nice) to ensure that we all made it onboard. Impressive. On our return journey, no such luck! No attendant to meet us, and a huge line at immigration, full of panicked and stressed-out passengers jockeying for position, with no-one from ANY airline there to do a triage for those with the shortest connections. Ridiculous. In addition, the passport-scanning machines were very slow and quirky. My own passport was rejected because there was no evidence I had passed through Munich on my outward bound journey!! RIDICULOUS. I managed to slip through to a human being and begged the immigration officer to let me go through with my husband, who had had no such problem. The officer told me he could not find a stamp from my earlier transit through!!! Eventually I suppose he did because he let me through. The stamp was there, I found it, but it had been sloppily applied and was half off the page...hence the rejection by the scanner. We made the flight by minutes. NOT GOOD! Surely Lufthansa could do better in their own country???"
Cons: "Everything was excellent! I will be flying with them again!"
Pros: "The crew"
Cons: "The seat space and food"
Cons: "People in economy who have no common sense and put their seat all the way back into the personal space of the person sitting behind them. They should not be able to recline that far. If they need that much room take first class."
Pros: "Crew were very good and helpful. Efficient and very helpful."
Cons: "It looks like Lufthansa has decided to make business class more like "Premium Economy" with lie flat seats. 1) Food was very average with very little selection. 2) Dessert was a joke - other airlines have ice cream sundaes 3) NO HANDICAP BATHROOM. Must be illegal. FAA require Disability access by Disabilities Act. 4) Amenities kit - worst I have seen in all the airlines I have traveled. 5) Snack bar - No selection, just small chocolate, water and orange juice. Even economy planes like Jet Blue have better selection. German people are getting used to mediocrity and I am surprised. World class airline with cheap customer side product. Don't cut costs on things that customers see, touch and eat. To add to that, my mother in law is handicapped. When transferring her to the gate, they took her in a bus and did not strap the wheel chairs next to her chair. All of them fell on her - YES! THEY ALL FELL FROM A HEIGHT ON A HANDICAPPED PERSON WHO HAS ARTHRITIS AND IN PAIN ALL THE TIME. Damaged her knee joints. This is why we travel business class - and they hurt her more than if we took her our selves."
Pros: "On time with excellent care by staff"
Cons: "Long walk on the airport for connecting flight"
Pros: "I liked the part of entertainment, bunch of free movies we could watch"
Cons: "the Meals. It could have been perfect when there was other options than vegetarian."
Pros: "Prior flight from Zagreb to Munich was delayed 1 hour due to inclement weather - not the airline's fault. However although I made my connecting flight, my suitcase didn't. I'm writing this the next day & waiting for my suitcase to be delivered."
Cons: "There was no announcement about the delay & the reason why. We found out by reading the board. The passengers found out from each other what caused the delay. Passengers would experience less anxiety if they were informed what's going on."
Pros: "Comfortable with good food, drink, entertainment and service. Flight left on time."
Cons: "Flight was delayed getting out and when we landed we were stuck on the tarmac for an hour so our connecting flight was missed. The person at the Lufthansa desk left at EWR so there was no one to talk to about vouchers for our cancelled flight. Also I never received an email update about my upgrade request contrary to the email I received saying that I would get an update. I would not fly again on Lufthansa."
Pros: "Great aircraft"
Cons: "Waiting for arrival gate"
Pros: "The plane was cleaner that most other ones and the seating configuration made it easy to get comfortable during the flight."
Cons: "The flight was delayed with no explanation or announcement as to why. The flight attendants only passed the beverage cart or served water when serving the meals during the 9-hour flight. At no other time did they check to see if the passengers wanted a beverage."
Pros: "The crew was competent and friendly. Once we missed our connection, the "help desk" was accommodating, though we had to stand in line for a long, long time before they could help us."
Cons: "We were delayed leaving Munich and the pilot simply said he had no explanation. The delay, combined with massive dysfunction at the Newark airport, caused us to miss our connection to RDU. We ended up in an airport hotel where we caught four hours' sleep before returning to the airport. Newark airport is the worst I've ever experienced. Getting our passports stamped took more than an hour. There were five officials there to clear five or six hundred U.S. passport holders. Then, the TSA people were rude, inefficient, and achingly slow. Overall, it was a horrible experience."
Pros: "One of the crew members, a male, was very nice."
Cons: "•We boarded and consequently landed late, which caused my cousin to miss his connecting flight, coupled with the long customs process upon landing. There was no accommodation given to my cousin so I have to take him back home with me and then drive 2 hours tomorrow morning to bring him back for his new flight. •The charger ports for our seats were not working, which means we were 8 hours + without a phone. •One female flight attendant had a bad attitude and dropped pretzels in my lap after I turned to quickly ask my cousin a question regarding what drink he wanted. •The plane landing was one of the most reckless I’d ever witnessed."
Cons: "We sat at a very very bad seats. No space for the legs. And when we wanted to go to the rest room it was so narow we couldn't get out or up."
Pros: "I liked having the option to upgrade to a Premium Economy seat for this long flight. It made a big difference in my comfort during the flight."
Pros: "Clean and efficient. Great service."
Cons: "Crowded seating. Need better headphones."
Pros: "While seat did give more leg room, we were still squashed. the guy next to me was a little on the heavy side and he could barely fit in the seat. We had no place to put our arms."
Cons: "we had to go down stairs to gain access to plane; they waited forever to board. supper selections were mediocre at best."
Pros: "Convenient connections, fantastic airport, new aircraft with many large toilets in lower deck, super professional crew, really make a big difference when travelling 9 hours with 3 young kids."
Pros: "Efficient and pleasant service."
Pros: "Top notch in-flight entertainment. Chicken meal was not bad. Friendly crew"
Cons: "These flights in and out of Newark have the tightest leg room I've been on. I feel bad for tall passengers. The boarding gate from Düsseldorf was way too crowded."
Pros: "crew, food, seat location, service."
Cons: "Entertainment selections were limited."
Pros: "Was served food and drinks for a 2 hr flight between OTP and MUC. Who else does this? My mom was offered transportation assistance throughout the entire flight. Preboarding on every leg of the flight"
Cons: "Since I was sitting among the last seats, they ran out of.chicken and I had to settle for spinach filled ravioli. This is the only minor issue."
Pros: "Love crew & very clean"
Cons: "Need better food options for vegans"
Cons: "The whole trip was a nightmare. I go out of my way to NOT fly United, In this case Lufthansa somehow just sold the ticket and United was flying it and as usual it was horrendous. We had to be re-routed via 3 separate flights jus to make our international connection thanks to our initial flight being moved up 2 hours EARLY. They closed the door in our faces. That added 8 hours of travel time to our trip which I had booked to minimize travel time as I was traveling with pets. United is the WORST."
Pros: "Crew was nice"
Cons: "Flight was delayed which caused us to miss our next flight. This was a huge inconvenience. When we were in line to get our hotel they did not help the people who were first in line. We were in the middle of the line, but got everything organized for us LAST."
Pros: "Entertainment options were good and varied."
Cons: "We were significantly delayed on take-off, landing, and taxi to our gate, and the staff was very rude about the whole ordeal. One flight attended shouted at us over the intercom several times. I won't be flying Lufthansa again. The food was inedible and the seats were horrible."
Pros: "see above"
Cons: "see above"
Pros: "everything from the boarding and check-in process to in flight comfort."
Pros: "- Right before boarding, a fantastic agent helped us move seats, and was extremely kind. - Food is not bad - Crew was very nice."
Cons: "- We cannot choose our seats online! You would expect that if you are flying from Germany to the US, they would allow you to do that. - My husband and I booked the flight together, and were assigned two separate seats, with 20 rows of distance! - Our video monitors were frozen mid-flight...."
Pros: "Love the variety of entertainment options on such a long flight. The food is always so good, you make me feel so cared for."
Pros: "The politeness and friendly demenor of the LH crew is very refreshing and makes for easing the stress of a long journey. The seating arrangement and the below deck toilets were also nice. Seating next to toilets is never comfortable and moving them downstairs is a great idea,"
Cons: "The seats are even smaller than the ones on small planes; Almost impossible to move even though i'm not a big person by any means;"
Pros: "Larger than expected in room. Lots of movie options. Food was pretty good"
Cons: "Layover was short so they said to tell the crew and they would help. They did not. Missed my connecting flight due to their delay leaving Frankfurt and no assistance given."
Pros: "The service was excellent, drinks, food and snacks were offered frequently, the crew is professional and friendly. This was one of the best flights I've experienced in a long time. Thank you!"
Cons: "Impossible to select seats online because of technical issues thus our family got spread all over the plane in middle seat. Our next connecting flight got cancelled without notice so we got booked on the next flight 3 hours later. My complain on their web site after this poor trip has been acknowledged automatically but completely ignored by the customer service."
Pros: "Crew was beyond standard. Very nice and friendly and always accommodating."
Cons: "They ran out of vegetarian meals."
Cons: "The descent was very uneven, with long sudden drops in altitude. The touchdown was hard enough, but much worse was the apparent loss of control immediately afterward as the plane swerved left and right for 5-10 sec. No acknowledgement or explanation was given by the crew."
Cons: "When i left munich to newark i found out crew of lufftusa was very rude with me during check in."
Pros: "In terms of things I liked flying with UA998 from Brussels to EWR: The boarding staff at Brussels airport was helpful, courteous and knowledgeable. Boarding procedure was smooth even with the extra security screening at the gate."
Cons: "It was quickly clear to me that the passengers where simply an inconvenience to some of the crew on UA998. As an example I fell asleep during take off and woke up in the middle of the meal service. The cart was only a couple of rows behind me in the half-ful Economy Plus section so I got up and tried to get the attention of the staff. The lady turned around and confirmed that "I had woken up" with a sigh, as is not only was it inconvenient to her that I was a sleep, now I had the nerves to actually ask for a meal. She presented me with the options of pasta and chicken and I politely asked what they where served with. She straight out said that "she really did not know that" and asked me to make a choice. I wont get into any other examples, the machine was half full at best and there was no stress, so frustrating to be treated like you are an inconvenience to the USA based staff who clearly just wanted to be left alone. The entertainment system barely worked, the touch monitor was very hard to operate - the pressure sensitive functionality was not working properly but I managed to get to my movie and avoid the Chinese subtitles in the third try. I fly United because it's part of Star Alliance, but otherwise I would try and avoid at all cost."
Cons: "Whole experience with them was a nightmare and is still ongoing. They won't help me so I had to turn to Amex to settle everything and get my money back. Unbelievable. The airport had to close due to an emergency, that's out of Lufthansa's hands I obviously understand that. However, the way we were "helped" through all of this was unbelievable- over two and a half hours of phone calls with them, while in Europe (so paying God knows what per minute), 4 hours to get my luggage back so we could leave, absolutely no one from Lufthansa around to help or even tell us what's going on, put us on a flight the following day with two layovers now (paid more for only one layover but what can I do). Next day, at Alitalia gate (Lufthansa put me on an itinerary with flights from Alitalia, Lufthansa and United) had to pay AGAIN to check the bag that I had just paid to check the previous day where we did not end up flying anywhere (showed Alitalia the receipt, they didn't care in the slightest and said its Lufthansas problem, 0 stars for them as well), either way finally got through our 2 layovers, only to discover the final leg of our trip (United/ Lufthansa flight) is delayed 3 hours. Just about to board, now it's delayed another 5 hours. Because we were short a pilot...... Short a pilot, really....? Ended up getting home at 2am on a work night, completely jet lagged and utterly exhausted from being in an airport for 2 straight days. Supposed to get compensation as per United flight crew, only I put my ticket information in the website and it doesn't work for me of course because I have a Lufthansa ticket. No one cares, no one helps, now it's time for Amex to step in and get all of my money back."
Pros: "I liked that Lufthansa was able to get me a flight home on the day planned in spite of the strike. I love Lufthansa's customer service. The flight was excellent. As usual the fight attendants were great. They worked together to get every thing done and make passengers comfortable. I prefer to fly Lufthansa"
Cons: "There were many empty seats in the economy plus section. Once in flight passengers were offered an upgrade but it was still about 300 dollars. I understand that if the price for an upgrade dropped once in flight people would just wait until then to upgrade. However, I think something should be done differently somehow. If economy plus is frequently not full then please consider refiguring your planes to give regular economy just a bit more space, even an inch or two would make it nicer. At the end of our flight the passenger behind me was crying because of pain in her jaw and face. The flight attendants were very attentive, and did all the right things. Except they advised the passenger to see a dentist before her flight home. They should know that sinus pressure, or pain from a sinus infection, can feel like a tooth problem. Just FYI. A suggestion to visit an urgent care center that day would be more appropriate. An urgent care center would be able to take care of sinus problems (she sat behind me for a transatlantic flight I can tell you she had some). An urgent care center would also be able to refer her to another provider as needed."
Pros: "On time, no drama"
Cons: "Food wasn't good"
Pros: "Comfortable - seats were comfortable, and there was plenty of leg room."
Cons: "Meal was awful - I'm not a picky eater, but I couldn't eat this one. Overhead bins were very limited in space available. The video screens were tiny - difficult to see, and colors were way off. Wi-Fi connection was not intuitive - apparently it requires the user to type in a specific web address to access the log-in, something that I didn't find out until after the flight. That info should be more obvious - not on a card deep in the seat back pocket. Overall, it was obvious that this was an older aircraft and needs to be overhauled or retired."
Pros: "Lufthansa is one of the better airlines, especially when flying to Germany. They offer a very good service in the economy class which includes free wine (and not only sodas) and a large selection of free newspapers which I value a lot. Newspapers are much more interesting to read than watching movies in my personal opinion. Overall, when aboard Lufthansa, one does not have the feeling of cheapness seen so often on competing airlines. A few years ago, when flying from San Diego to New York, a 5 hour flight on a major US carrier, passengers were not even offered a free drink. Everything had to be paid for. In comparison, all food and all drinks are free on Lufthansa which includes not only wine but also Baileys (a sweet liquor). Given the excellent service, ticket prices charged by Lufthansa are a bargain even if at a small premium over the competition."
Pros: "Entertainment is great, although I did not use it much this flight"
Cons: "Seats were uncomfortable, tighter than I remember last time I flew Luft."
Pros: "Quick baggage handling. Fast check In"
Cons: "Less delays. Staff was too loud and constantly disturbed with advertisements and sales pitches. Rushed meal services."
Pros: "The crew was amazing"
Cons: "They turned up the air conditioner to encourage us to buy blankets. The food was cold. The seats are uncomfortable. The plane was filthy."
Pros: "The flight attendant were attentive and professional in every case. I really enjoyed the service of the crew keep it going u made an impression that will keep going."
Cons: "No complaints my way i had a great time onboard is probably because of my fellow passengers. It’s always fun regardless."
Cons: "Personal TVs Seats just weren’t comfortable."
Cons: "There was no interactive map on the in-flight entertainment."
Pros: "Great service On time"
Pros: "Everything was up to the par, from service to staff."
Pros: "Upgraded to First Class, and the service during the flight was impeccable."
Cons: "- Flight was delayed every other hour, without reason. Staff didn't communicate what was going on. - Elderly people on wheelchairs were delayed in-transit for over 6 hours and no one attended to them until the final hour before the flight. - Staff did not want to give any reason why flight was delayed. - Flight was not even posted on the "Flight Status Board" and no one had a reason why. - Upgraded to First Class to experience it - the lounge had a few sandwiches that seemed to be sitting there for hours."
Pros: "My overall experience was wonderful. The crew members were awesome!"
Pros: "Flight departed on time.Boarding was orderly.The stewardess was great."
Cons: "More food choices"
Pros: "I like the seating and the air hostesses were very courteous and helpful. The boarding process was excellent and I was very comfortable throughout the flight, I had lots of legroom. The entertainment was ok. Overall I had a great time flying with Caribbean Airline and I will surely fly with Caribbean Airline again."
Cons: "I did not like the check in process the guy at the counter was not very courteous. He was telling me about my name which I used all the time for traveling all over the world. He also let me open my computer to show him my return ticket and then he was telling me to give him ticket number when there was no ticket number on the itinerary. I did not like the vegetarian sandwich the bread was too hard and dry and the vegetables was mediocre."
Pros: "Friendly service and in flight Food"
Cons: "Older model aircraft"
Pros: "crew was nice"
Cons: "no wifi, no jamaican food"
Cons: "flight cancelled at the last minute. not helpful with getting hotels or communicating when we will be able to fly out of jamaica. finally said it may take two or more days to get a flight. staff poorly trained. will never use this airline again."
Pros: "The pilot and crew were engaged with the passengers. The pilot informed us of the journey; how we will get to NY."
Cons: "I was saving my food for later. It was on the tray table. It was removed when I was sleeping. I woke up just in time to asked her before the attendant moved. She reported that she would get me a fresh one. I supposed she had already mixed it with the trash why she promised a fresh one. She never kept her promise. I mentioned it when I was coming off and was told that I was going to get cheese and crackers but what was supposed to happen did not matter that she told me that because it did not happen. I put the cup on the other tray table because it wad trash. The sandwich was close to me. Other than my gripe over my food taken away, I have no complaints. My expectation was exceeded."
Pros: "smooth flight"
Cons: "no blanket on flight"
Pros: "Great service and food Friendly staff"
Pros: "Does anyone give you free food anymore? Does anyone let you check two bags without making an upcharge of it? Caribbean does. Those factors alone left me feeling pretty thrilled with the experience."
Cons: "The plane was clean, but not immaculately clean."
Pros: "The crew was superb."
Cons: "Too cramped"
Pros: "The professionalism of the crew was top notch."
Cons: "Actually nothing much to complain about expect I wish the seats were a bit more spacious."
Pros: "I will continue to always shop from Kayak.com, this is my 5th trip while buyin the ticket from this site & im well pleased."
Cons: "There was a moment when i wanted to change my return flight just to catch a later one & was told i couldnt change it at the airline."
Pros: "The plane was very old, didn't feel safe!"
Pros: "Dorothy I enjoyed flight will travel with airline again and would recommend friends"
Pros: "i lied absolutely nothing service was extremely poor"
Cons: "i didnt like everything about this flight from food to the poor service and the rude flight attendants"
Pros: "I was really a great experience the crew members were all pleasant and helpful."
Pros: "Love the way captain informed us where we were.... Flying over Cuba. I like that the passengers clapped when the plane landed not all the airline I've travel on does that.."
Cons: "The evening meal was a sandwich wish I had a choice.. But it was very tasty"
Pros: "I like everything ,the staff was great."
Cons: "The flight"
Pros: "On time departure. The crew was fabulous."
Cons: "The movie started late so we did see the entire movie"
Pros: "Everything was according to schedule. We left on time. Crew were very friendly. Food was delis ions and satisfying."
Pros: "The meals provided on the Carribean Airline flights are always great. Especially since most airlines dont offer this anymore."
Cons: "Flight is never ontime. My flight was about 45 minutes delayed. This is definaltely not the first time this has happened."
Cons: "They called two zones to board but start taking tickets from all the passengers. Big confusion!"
Pros: "The crew members very hosoitable."
Cons: "Judith, the pilots excellent flyers."
Pros: "Nothing was as i espect no Customer service was poor"
Pros: "Great customer service"
Pros: "the food was good"
Pros: "Food was well prepared. Crew was very welcoming and tentative to all passengers."
Cons: "Plane smelled like bathroom when boarding. Same issue when boarding from JFK to MBJ on Carribean Airlines. Smell disappears once air is turned on once inflight. Entertainment is not in-line with competitors. TV's are too high and shared by 4-6 passengers."
Pros: "It was very nice they give us a gift on the plane returning to J.F.k. The food was not that great."
Cons: "not enough room in the small plane"
Cons: "I didn't like that airline personnel took it upon themselves to cut off the lock on my checked suitcase, rummaged through my things and left everything a mess. The least they could do is replace the lock they unnecessarily destroyed."
Pros: "It was a great flight"
Cons: "the seats are not padded thick enough... no bounce to it...too tough"
Pros: "The crew on the plane was great, however the woman at the check in counter was very rude and unpleasant, even going thru security everyone had a bad attitude"
Pros: "Friendly staff good food Comfortable 1st class cabin."
Pros: "Direct flight"
Cons: "Annoying kids in the seat next to me"
Pros: "The crew was fantastic!"
Cons: "The sandwich they served was very sloppily made... Just couldn't eat it"
Cons: "The toddler sitting behind me who banged on my chair and cried the entire 5 hours."
Pros: "Great crew service"
Cons: "Entertainment sound did not work."
Pros: "Left on time. The captain gave updates. The service was great. The crew was professional"
Pros: "The plane aborted take off half way down the runway.And after 25 mins we were taken off and bought back into the terminal where we sat for another 2hrs.They got the problem fixed and loaded us on.When it was time to serve the meal the oy option was chicken. No vegetarian. Others wise we landed safely."
Cons: "The whole Caribbean airline experience"
Pros: "Smooth flight, hospitality from the air hostess, snacks. I enjoyed the flight"