Cons: "Be welcome when boarding"
Pros: "The crew was amazingly friendly and light-hearted."
Cons: "The seats are not comfortable AT ALL."
Pros: "I liked getting off the plane"
Cons: "A flight attendant was rude to me twice for no reason. It’s the first time this has ever happened wit SW"
Pros: "Crew was nice and interactive. Helpful and expedited the boarding process."
Pros: "Amazing crew"
Cons: "Nothing"
Pros: "The crew was very attentive and professional with a woman who was sick. I was impressed with the training they must have had."
Cons: "The cabin was extremely cold. Very uncomfortable. I may have caught a cold as a result."
Cons: "It it was on time!"
Pros: "SW crews are usually amazing and today was no exception."
Cons: "Landing was very rough but flight overall was great"
Pros: "Fly on time"
Cons: "N/a"
Pros: "Well oiled machine"
Cons: "Better food choices. Couldn’t even purchase anything better."
Cons: "Nothing! The flight was great. The crew was very friendly, helpful, and courtesy!"
Cons: "My flight was canceled"
Pros: "The flight was god awful hot...you could have cooled the plane but chose not to...Shame on you for making it difficult for seniors teaveling, not only was I hot the poor lady next to me was thirsty and hot and barely had a chance to get ant water."
Cons: "You could have thought about the safety and comfort of your passengers."
Cons: "The only thing was the long delay but that was not the fault of southwest airlines. They were great and I saw them doing everything possible to reroute people and when I arrived and found out my whole airline I booked with no longer existed, a southwest employee in birmingham was very very helpful."
Cons: "We sat at the gate fully boarded with doors closed for 20 minutes. No idea why."
Pros: "Easy boarding"
Cons: "Forgot my drink order"
Pros: "Crew did a great job. Drinks served, full plane."
Cons: "My connecting flight (on the same plane) was rerouted / my continuing flight to NYC was canceled and Southwest didn’t communicate what we should do. They also didn’t offer any additional help or compensation."
Pros: "Crew kept a good attitude even with slight weather delay."
Cons: "Plane was late coming in so we were late leaving."
Pros: "Amazing and fun crew"
Pros: "Hilarious flight crew"
Cons: "Too hot on the plane. Very limited leg room"
Cons: "Pilot was late. Poor crew scheduling. Unnecessary delay."
Pros: "I don't know why but I always have a pleasant experience with Southwest. It has to be the friendly crews. I compare them favorably to the crews of foreign flag carriers, and not to the dependably grumpy crews of the three major US airlines."
Cons: "Nice flight semi full. Crew was awesome and accommodating."
Pros: "Not the friendliest airline but great value for the money!"
Pros: "Quick boarding Quick flight - got in early. Left on time."
Cons: "Pretzels and crackers for snacks"
Pros: "Late due to weather. Southwest is offering free TV to your phone or computer now. It’s still pretty crowded on there but probably less so than a commuter jet. Limited tp pretzels for a snack."
Pros: "I always the friendliness of the crew"
Cons: "Nothing"
Pros: "The flight was delayed without advance notice."
Cons: "The flight was delayed without notice"
Pros: "On time"
Cons: "None"
Pros: "Smooth"
Cons: "A lil hot"
Pros: "Flight attendants made me laugh, specially the one with the mike made the boarding time very pleasant. Another was very helpful and patient with my wife who wanted to connect to southwest online in the middle of the trip."
Pros: "Free Checked bags, and the rest of their service is great too."
Cons: "I little problem with the entertainment, but might have been our old iPad."
Cons: "Almost never used to have a delayed SWA flight. Now it is commonplace. Gate attendants rarely say anything of explanation or apology, as if you will always just be there. Not necessarily so."
Pros: "Everyone was kind and courteous"
Cons: "Our flight from Dallas to OKC was cancelled but they wouldn't pay for a rental car"
Pros: "On time And excellent service. Polite crew"
Cons: "None"
Cons: "Loud sound of air even before we taxied. Very annoying."
Pros: "timely departure, no major delays"
Cons: "landing was a bit rough. staff should inform customers that any seat is available to sit in once on board the aircraft. a ‘friendly reminder’ would serve those who’ve never travelled with southwest before"
Pros: "Our flight was on time."
Cons: "N/a"
Pros: "quick flight"
Cons: "need more recline"
Pros: "Pretty much everything! Pretty quick flight w/ a great crew, decent Wifi, and comfy seats"
Cons: "This isn't southwest's fault, but I always wish there was a gluten-free snack option for those of us with allergies :( Virgin America is the only airline where I have found decent food choices"
Pros: "Although ticket price is still competitive for a handful of locations, it is increasing for many other locations."
Cons: "On-flight wi-fi entertainment is very limited. It used to have a few free popular episodes available; they are no longer available. Real time TV programs are also reduced. Seats are still very crowded. Crews are not generous about free snacks and free drinks; when asking for two bags of snacks, crews gave out one only."
Cons: "wasting my time getting to the airport and then having to do it again tomorrow!"
Pros: "Nothing"
Cons: "Nothing"
Cons: "Delayed for 3 hours and didn't let us switch to an earlier flight while we were standing at the gate before it started boarding."
Pros: "Wifi and in-flight entertainment."
Cons: "All passengers boarded the flight on time. But, the flight was delayed due to a last-minute of getting a backup crew from BWI to DFW. We were promised to wait for 5 minutes. But, it took 15 minutes. Once the flight arrived at DFW, because the flight missed the gate window, we were forced to wait at taxi way for another 30 minutes. It was a very bad decision on Southwest to delay the flight, not because of passengers, but because of its last minute staffing need. Passengers should have been compensated for the delay, since the airline caused it. In addition, the flight AC was not working properly making the flight very uncomfortable."
Pros: "The actual flight itself was fine. The crew was good and we even had honey roasted peanuts!"
Cons: "I was supposed to fly out of Portland on a direct flight to Dallas Sunday January 8th. The Portland airport shut down due to the weather. I understand you say weather related issues aren't the fault of the airlines and therefore nothing can be done. I had to pay to stay an extra night in Portland which is annoying to have an extra expense. Then of course there's only one direct flight from Portland to Dallas daily and it was already full. The only option was to route through some other city. I got routed through Oakland and then there were delays in Oakland. I had to wait an extra 3 hours in the Oakland airport to get back to Dallas! I know you say weather can't be helped, but flights are overbooked and there's no cushion for flight problems and cancelled flights. While I was supposed to be on a direct flight Sunday that would have gotten me home at 3 in the afternoon, I didn't get home until 10:30pm Monday night! So then I have another day I have to take off work and losing pay there."
Pros: "Everything was very good Great crew!"
Pros: "My friend was experiencing knee pain and the flight wasn’t full. Alaska Airlines upgraded our seats at no extra charge to give her more knee/leg space to help alleviate her discomfort."
Pros: "Awesome crew. Service was well above expectations. Thanks"
Pros: "The crew were very professional and friendly. The comfort of the seating was great as well."
Cons: "Nothing, it was great!"
Pros: "The flight was shorter than scheduled"
Cons: "One snappy and short attitude from an attendant"
Pros: "Large overhead bins"
Cons: "More accurate closed caption filter on movie selections"
Cons: "Silk air seats are not comfortable"
Pros: "The movie that I watched"
Cons: "The flight attendants was horrible they did not have the food and wine and order a drink and they were not pleasant at all"
Pros: "Boarding was fast."
Cons: "Planes are old and do not have enough room for luggage."
Pros: "Seats ok."
Cons: "Headrest on the seats will be appreciated"
Pros: "Crew was great, plane was very clean, seat did not recline that easily but no one was next to me so I cant complain."
Cons: "1) The economy section needs phone/device chargers. 2) accessing the entertainment is not easy and finally when I got to the screen to select a movie, there was this window in the middle of my screen with junk running that I couldn't get rid of so I gave up on the entertainment,"
Cons: "About time economy class has more space"
Pros: "On time take off Early arrival Friendly crew Not a crowded plane. Being a holiday weekend, I was totally surprised!! Gave 1 for Entertainment because there was none."
Pros: "Love Alaska Airlines"
Pros: "Staff were friendly, flight timings were punctual."
Cons: "Seats are hard and less comfy. Alaskan airlines can afford much better seats."
Pros: "Everything was comfortable"
Cons: "Carry on storage was limited but the staff was accommodating"
Pros: "The movie selection was good and the seats were alright."
Cons: "I got stuck on a tarmac and have been here for over twenty minutes. The crew hasn’t said a word since we landed."
Pros: "Flight was quick and smooth"
Cons: "Airline stewards we're not very attentive"
Pros: "Comfort & spacing of seating."
Cons: "Uncomfortably cold flight. Asked stewardess to turn heat on. Was told it would be taken care of once we were airborne. It never was. Could not relax or sleep d/t being so cold. Myself and others noted to be wearing their hoodies & sitting on their hands to keep warm."
Cons: "2 hour delay for mechanical issues with a door latch. Shouldn’t they inspect these things prior to boarding passengers! Very displeased."
Pros: "I would definitely fly Alaska airlines again!"
Pros: "The crew. The easy check in. Not so much on the boarding but it’s ok."
Cons: "The boarding part. Why load the end of the plane first? There was more traffic doing this than loading passengers per rows. Just saying."
Pros: "Crew on Alaskan Airlines was really professional and kind! Super efficient! Great flight!"
Cons: "Haven’t had it yet"
Pros: "Checking in baggage and getting thru security was A BREEZE."
Cons: "WiFi once on board did not work on my iPhone."
Pros: "Everyone is so nice. Easy & reasonable price."
Cons: "Nothing."
Pros: "Friendliness of the crew"
Cons: "Seating space"
Pros: "Service was great! Everything was on time!"
Cons: "I was so comfortable that I fell asleep and missed the snack cart go by."
Pros: "I appreciate that they’re trying to keep the Virgin spirit and quality alive."
Cons: "There wasn’t anything I didn’t like."
Pros: "Arrived at destination over an hour early."
Cons: "Restrooms were inoperable."
Pros: "I was very sad to see Virgin Airlines was bought by Alaska Airlines but I’m happy to see they are still using Virgin planes. The planes are spacious and we love the onboard entertainment! Thanks Alaska Airlines!!"
Pros: "Very friendly and cordial staff"
Pros: "Seat was comfortable"
Cons: "Entertainment system down"
Pros: "Comfortable, pleasant attendants and the smooth transition from loading and unloading personnel. Head and shoulders over SW."
Cons: "It was a good flight, can't help mother nature with the turbulence. Asked for headphones, and they didnt give me one. Couldn't rate the food because there were no meals given."
Pros: "Upgraded without asking for it."
Pros: "Like having movies to watch."
Pros: "On my way back home I noticed that there was ONE seat that was empty in First Class as I boarded the plane. I asked the flight attendant about it and she said that I would have to go back up to the ticket agent to inquire there. So I did, and I was told when I walked back up the ramp to that kiosk that the ticked agent had just Closed The Flight. So, the other lady who was standing right there said that she had to escort a minor on to the flight and that she would accompany me back to the airplane and see if she could help. She did, and when we got back to hand off the minor to the flight crew she then inquired about that seat. It was agreed that the seat was going to be vacant, and since I am a 6' 1", 250 pound man, they all thought it would be a nice thing to allow me to sit in that first class seat at no extra charge! Wow!! What a difference that made on the 4 hour flight! Thank You Alaska Airlines for helping me out and hooking me up! I will remember that when I am booking my next trip!!"
Pros: "love direct flight from Omaha to Seattle. timely in getting us off. Crew very responsive. coming through several times to offer us water which is great for a 3 hour flight. thanks."
Cons: "we both bought food. Mine was great. his was mediocre. through no fault of Alaska airlines. we were in row with 3 seats. the other gentleman had a very high weight. He struggled to get his seatbelt to close. Not sure what you can do to fix that. Just a growing USA problem. Where he needed a seat and a half."
Pros: "Seeing me seated next to a young person big enough to need more than one seat (couldn't lower the arm rest), a flight attendant found another seat for me without me asking."
Cons: "If a person needs two seats, maybe they should buy two seats. The streaming movie only came it fitful bits, far inferior to previous provided screens. It also took about twice as long to play as a result. And of course, checking a bag should not be an additional cost, nor should a meal on long flights."
Cons: "Rude people. Guy next tp me was offered food. I'm pregnsnt and wasn't offered food"
Pros: "Every Alaska Airlines employee went above and beyond to make sure our family had a great travel experience. Our seats were assigned together, we were not charged for checking smaller bags, and the beverage/snack service was fast and they checked back often. Seats on this plane were roomy and the flight was not over-crowded. Boarding and de-boarding were easy and relaxed. Arrived ahead of schedule."
Pros: "The food options and prices were great."
Cons: "The entertainment wasn't working for most of the flight, so it really wasn't worth the $10 I paid for it."
Pros: "very helpful employees made check in a breeze, on time boarding, early arrival by 40 minutes, quick baggage delivery! Awesome experience, kudos to all employees!"
Cons: "Nothing!"
Pros: "Entertainment on gogo."
Cons: "The wait at baggage claim."
Pros: "I liked that the flight was non-stop."
Cons: "There was satisfied with all aspects of the flight."
Pros: "The plane is too small and the overhead bins are too small for a 3.5-4.0 hour flight. They had no hot water so no tea or coffee."
The flight back from Cabo was excellent however the flight from LAX was terrible. I was happy by accident to get to LAX 4 hours,early. It took almost all 4 hours. I dont think I will fly with Delta out of LAX anytime soon.
Pros: "Friendly, patient and helpful employees."
Cons: "Nothing could have been better. We traveled economy and were treated like 1st class."
Pros: "We like how delta still has the middle seat open. Makes it feel more comfortable. Also the loading the back of the plane first. Always was a smart idea, glad it’s finally happening."
Pros: "Comfortable and safe flight."
Pros: "great flight, good social distance and empty seats in between"
Cons: "really nothing, it was as good as possible in these times"
Cons: "Seats could have been more comfortable. No space. Food made me sick."
Pros: "Flight attendants were nice"
Cons: "The flight didn’t leave on time because the plane wasn’t ready for takeoff (the engines had to be warmed up... WHY would that not be ready when it was time?!) so we left 30 minutes late, didn’t make up any lost time at all in the air and we ended up missing our connecting flight because of it all."
Pros: "They were great & super friendly!!"
Cons: "Late taking off. Let's leave on time"
Pros: "Nothing. Delta cancelled the flight with no explanation, and ruined our last day in Omaha."
Cons: "An explanation as to why the flight was cancelled, as well as help with finding alternative accommodation. We had to fly back very early via Atlanta, and spent the day in transit, which forced us to cancel a reservation in Omaha and erased our ability to enjoy the final day of activities there."
Pros: "Crew was friendly"
Cons: "An hour and a half late, terrible communication about scheduling"
Pros: "Everything was nice"
Cons: "The price"
Pros: "Entertainment"
Cons: "Boarding at JFK.Always messy"
Pros: "Entertainment, food, comfort"
Cons: "Slow boarding/alighting, entertainment system was too sluggish"
Cons: "The flight attendants were unfriendly, condescending. They seemed unhappy about having to serve people."
Cons: "they did not serve food in my section at all."
Pros: "left on time and arrived early"
Cons: "no legroom even in first class."
Pros: "Good flight attendants.."
Cons: "Cramped"
Pros: "Crew"
Cons: "Delay"
Pros: "Friendliness of attendants. Quality of snacks."
Cons: "Hip room. Leg room."
Pros: "Great. Love first class whenever price allows."
Cons: "Delayed due to problem with the door"
Pros: "The gate agent for this flight was a terrific multi-tasker. He was the only one at the gate managing both the incoming flight and my outgoing flight and he handled everything so efficiently, and with patience for customers' questions. He represented Delta very well."
Pros: "The service was exelente"
Pros: "easy but long day coming home"
Cons: "however on the initial trip to cozumel we where rerouted from kc to huntvilles therefore missing our connecting flight to cozumel so the airline was accomodating and reseated us on a flight to cancun instead and I was thankful but i know that that flight was cheaper when i booked this but i didnt want to make the treak to cancun and bus and then ferry to cozumel but ended up doing that anyway is there any way at all to be compensated for the diffrence I am not upset at all but that made for a really long day getting there Just putting it out there"
Pros: "Flight team were wonderful!"
Pros: "Wi-Fi on the plane is a nice touch."
Cons: "The seats are packed so tight there's almost no leg room - actually there is no leg room when the person in front of me reclined their seat. Since we were advised to get there 3 hours in advance only to wait two and a half hours in what is quite possibly the most uncomfortable waiting room anywhere this just makes the cramped plane even more frustrating."
Pros: "Gate agent was fantastic! Her positive demeanor made for the delays and cancellations to not seem as much of an issue. She was extremely pleasant when explaining what was happening to flights, connections, etc. She was helpful when checking boarding passes to ensure that travellers were ok for their flight."
Cons: "Again, last minute notification of delayed or cancelled flights made things somewhat worrisome. The late notification led to me missing my nest connection in Minneapolis, and having to sleep in the airport until the following morning in order to transfer my ticket to another flight leaving in the morning/afternoon/evening...very nerve-wracking to say the least."
Pros: "That i survived"
Cons: "Cramped no entertainment cofée was nasty"
Pros: "Not applicable"
Cons: "The flight was delayed twelve hours and was not given any compensation even though i had to stay the night at the airport with no blanket or pillow and no freebies of any sort. The gates kept changing. I got up to move to the correct gate at least four times during the night. The next mornings flight was behind schedule as well. I want compensation for my poor delta experience."
Pros: "My comfort zone seat"
Pros: "Ontime boarding, few minutes delay made up enroute for ontime arrival."
Cons: "Cabin service interrupted by turbulent weather."
Cons: "Mechanical failure had to switch planes an hour and 20 minutes late"
Pros: "Pilot and crew were extremely friendly, though it annoyed me how I was seated in the rear when I only had 20 minutes to get to my connecting flight."
Cons: "The coffee tasted altogether horrid--only saving grace was the Biscoff, but even that had its limits."
Pros: "Clean and good size sears"
Cons: "Slow boarding, crew tires and it showed, pretzels no nuts,"
Pros: "Cheap"
Cons: "My roundtrip flights with delta were all delayed at least 2 hours. That's what you pay for for a cheap flight. There were no inclement weather and the staff didn't give a reason for the delay."
Cons: "Zero communication to the passengers as to why we were delayed for almost an hour sitting on the plane"
Cons: "Two overhead bins burst open during takeoff. it's pretty scared when luggage could potentially come flying at your face."
Pros: "Flight was comfortable and clean. I enjoyed the basics of drinks, snacks, carry-on, seat selection, and entertainment for the price of what other airlines charge for just a flight with nothing else included."
Cons: "Having my knees jammed into the back of the seat in front of me all flight wasn't very thrilling. Seat was pretty hard too."
Pros: "Reassignment was pretty easy."
Cons: "No accommodations were available for overnight stay due to delayed flight."
Pros: "Arrived on time"
Cons: "No food. Only snacks and very good snacks"
Pros: "Friendly crew. Good price. Upgraded to comfort seating without charge since I'm a Delta sky priority flier"
Cons: "Seats uncomfortable."
Pros: "On time smooth flight."
Cons: "Small plane."
Pros: "The crew, and boarding quickly"
Cons: "The flight was packed. It was hot as we boarded. The seat was tight and uncomfortable"
Pros: "IT WAS A GOOD TRIP AND THANK YOU"
Cons: "EVERYONE ON THIS PART ON MY TRIP WAS FRIENDLY"