We can't accept the plane is late twice.
Very friendly cabin staff.
Confusion on boarding - priority passengers should get priority. Service good, entertainment not so good and headphones poor. Meals average. Person behind kept kicking my seat so uncomfortable journey. Disembarking good and baggage fairly prompt.
It was far too cold. Had to wear my coat and use the blanket. Very unpleasant.
Staff are Experience and helpful and cheerful makes you feel at home good airlines 👍
Unfortunately the return flight was very busy and I assume due to COVID precautions and ventilation the aircraft was very cold. Economy is not that bad but when a full row feels very congested and almost like you’re sitting on top of each other. The flight was delayed at short notice and we were also additionally delayed upon landing when they could open the doors. The flight out there by virgin was great however the return flight not so much.
Delays, grumpy service staff
Had a brillant flight from LAX and the lady that check us in at LAX on the vs6848 flight to Manchester was outstanding ! And deserves recognition! She was patient with when we were paniced about us been late and havibg five chikdren under five...she kept us clam... reassured us and booked our bags..ensure my elderly mother had assistance and also waited for my husband who had gone to the toilet and jad got himself lost in the airport. We made it to the plan on time... please fjnd that lady as I really want her to be recognized The plane was of high standard and we got the seats thats worked well with our large family My email is email@example.com if you need more information.
Pros: "Crew were super friendly and helpful. Food was delicious, comfortable seats, great selection of entertainment."
Cons: "Cheaper baggage rates"
Pros: "Amazing crew, excellent drinks and decent food. Very comfortable seat"
Cons: "Everything was great"
Pros: "Decent crew, nice snacks."
Cons: "Wifi shonky - didn’t work most of the way. Entertainment app didn’t work. Lengthy delay."
Cons: "Seats were really old and outdated"
Pros: "The crew was very good and there was enough leg room."
Cons: "The dinner option was underwhelming."
Cons: "Poor communication about the reasons for our 4 hour delay. Also, we purchased Economy X, which should have given us priority boarding, but we were told we had to stand in the general admission queue."
Pros: "Smooth overall. Food mediocre but edible. (More than I could say for other airlnes.) Price also good."
Cons: "Lots of flight schedules changes. Missed connecting flight as a result. No time left to deal with customs and baggage."
Pros: "Super friendly and helpful crew, food etc was fantastic very enjoyable flight. Thank you"
Pros: "Sharp good atention in counter"
Pros: "Service, pilot updates, and seating were all great!"
Pros: "We paid for ecomony x which gave us priority check in and boarding plus first meal. Very impressed, we had an exit row seat and the flight attendant who sat opposite us was extremely friendly."
Cons: "I wish the economy x seats weren’t located next to the toilets... it’s pretty bothersome with the noise, smells and light emitted"
Pros: "While seats were close together (little knee space), the plane was 1/2 full, so lots of space in adjoining seats. Nice crew."
Cons: "Delay in boarding - not clear why. Can never get the wireless entertainment system to work."
Pros: "Cabin crew were accommodating and nice throughout the flight. Meals were good and the service was quick. Large range of entertainment selection for the trip helped pass the time."
Cons: "The check in process and boarding process were very slow. It made going through security a bit stressful and I didn't have much time after going through the security to use the bathrooms or get a quick bite to eat before the plane boarded."
Pros: "Fast boarding and nice staff. Food selection was ok"
Cons: "One item missing from menu (unavailable). Issues with entertainment system. Bathrooms lacked moisturiser which is always very helpful on long flights where the air is dry"
Cons: "Virgin Atlantic continues to give great service. Their lounges are way above all other airline lounges. It is difficult to get well prepared and fresh fish in lounges, but Virgin Atlantic knows how to do it."
Cons: "My flight was cancelled due to technical problems! Hope to be on another flight today as I missed my connecting flights too!!"
Pros: "Quite a big choice of movies and TV shows to watch, more than enough for an eight hour flight. Normal headphone plugs so you can use your own."
Cons: "I booked together with my wife, yet we were allocated seats apart and were not able to be reassigned together. The leg room was so tight that I could not pick up things off the floor without putting my head in the next persons lap. Though the cabin crew were smiley and friendly, it was hard to get their attention when needed. The PA system is much louder than the entertainment, so announcements were ear bursting. The dinner selections ran out early, so a good proportion did not get their choice."
Pros: "Seat is very comfortable"
Pros: "We really enjoyed flying with Virgin and so made sure we booked into a Virgin flight for this trip and not delta. The food was good, entertainment good when it worked."
Cons: "We got told that our flight number had changed from VS103 to VS4049 but still a Virgin flight. Only when we checked in we found out we were now flying with Delta and number was now DL285. Was not happy as wanted to fly with Virgin.The seats were ok but the entertainment system went down mid film. Took an hour to get started again. The games didn't work. Staff were a bit grumpy."
Pros: "On time."
Cons: "Food was awful. Sorry. Breakfast was unrecognizable. Landed hungry."
Pros: "Hard product and food"
Cons: "Crew need to realise their voices travel and some conversations the whole upper cabin don't need to hear"
Pros: "I wish I knew the name of the crew on this flight so that credit is given where it's due. A female steward was incredibly kind to me. She allowed me space to cry in the back of the aircraft, and also gave me her personal tissues. Her care is the only reason I'd give this flight an 'okay.'"
Cons: "Unlike the incredibly kind woman, another woman on the crew was incredibly rude to me and to other passengers on the plane. She was very obviously annoyed with nearly everything on that flight. The restrooms were beyond disgusting. I have never flown on a flight with a restroom that awful; it smelled horrible and was filthy. It was reminiscent of a portable outhouse, no exaggeration. The pillow on my seat had makeup on it."
Pros: "Smooth boarding process"
Cons: "Delays caused us to miss our flight from London to Vienna"
Pros: "1st class, what's not to like?"
Pros: "Crew is well trained and efficient. Lounge food and service are excellent."
Cons: "Podlike seating in business class. Someone thought the zigzag a way of ensuring privacy. In fact you can't talk to your travel companion nor look out a window. Seats are either up or down and only a crew member can operate them."
Pros: "There are lots of relatively new movies to choose from."
Cons: "The complimentary headset breaks easily. Tray table was broken and they can't fix it. Very small bathrooms, knees almost touch the door when sitting down. Food selection for dinner ran out quickly, resulting in only 2 choices and one is hot spicy, so basically only one choice. All beverages are given out in small cups, even water is given out in small cups increments (finish in one gulp), they don't even give out small bottles of water. No complimentary packet (eye shades, socks etc.) , not even a barf bag for collecting trash."
Cons: "Both my departing flight and returning flight had broken wifi on it. Very bummed"
Cons: "Everyone was delightful during the entire flight."
Cons: "Boarding process was unorganized. Food was mediocre compared to emirates. Video monitor was poorly designed and limited options on movies and languages. Crew is just average compared to other airlines Online checkin and seating choices were difficult to do and not user friendly"
Cons: "Watch out for checked baggage fees on short haul international flights. If you buy their saver fare, VA charges you $130 to check a bag at the check-in counter. Highway robbery in my opinion! Make sure you add a bag beforehand. Corporate greed at its worst."
Pros: "The whole flight was great quick boarding, lots of leg room, good entertainment, a USB charge port, good lighting, and the crew was very nice and helpful. I enjoyed the flight and would like to fly Virgin Atlantic more. Finally, you are the 3rd best flight, I have ever take, and the 2nd best airline I've been on. Flew Business Class on Swiss Air once to Geneva (#1) and all the flights I have had with Porter Air are comparable to your airline, but the free cookies and beverages at Porter's terminal in Toronto wonderful."
Cons: "A couple things went wrong on this trip, my checked luggage got misplaced for a day, and a nice women in baggage claim told me what was happening and a nice man handled my claim and my bag has now been returned to me. The bigger thing is my flight bas delayed taking off by 3 hours. Let me start that I would rather have a part replaced on the runway then not, safety is paramount. The fact is my flight took off 3 hours late from London (VS11), and got to my destination (BOS) 2.5 hours late. Kudos to the flight crew for getting me to my destination faster by gaining a little time. Plus, since BOSTON was my final destination it was all fine this time. But if I had had to get home to the elder person I take care of or my teenager it would been a problem. Again, I'm annoyed, but I do understand the reasons and they are valid and preferred. I have heard that airlines to keep their flight rating high, wait for planes to leave the gate on time and then do repairs on the tarmac. If this is still a SOP for airlines you should change the way the statistics are collected and figure out a way of not perpetuating this type of disincentive. This is just hypothesis on my part, and my whole trip had little negatives."
Pros: "Very professional crew throughout."
Pros: "Was a comfy flight thanks to not having anyone sitting next to me. If someone wouldve been next to me it wouldnt have been as nice because the seats are too bunched for international travel."
Cons: "My seat wouldnt recline properly. There were limited food options for non pork eaters. No outlets for power. How can you operate an international flight with nothing provided for those who need to charge their devices after some time. Not a smart design move."
Cons: "cabin was nice but cold"
Cons: "Why are there no plug-ins?! That was very disappointing..."
Pros: "Food and beverage choices excellent"
Pros: "Wasn't overcrowded, the food and service were great"
Cons: "They ran out of beer!"
Pros: "Great service, comfortable and punctual"
Pros: "Staff were friendly and flight was clean. Lots of movies to watch."
Cons: "The seats gets smaller each year. For a seven hour flight, the seats are very uncomfortable, no space to move. The flight with the hand held remote control TV had poor visual quality. It was hard to watch movies with dark background."
I love everything about purchasing my ticket through kayak. Good price and all of the notifications kayak sent me. I could check in and through kayak and also told me what gate I had to go at the airport.
Flight was delayed, changed to a different time and extra stops. Extra 5 hours without food provided on flight at all.
SAS is an extremely neat and organized airline, clear on its promises and very communicative. Of course COVID-19 caused some changes in service levels and available items (water is an optional and paid item while coffee and tea (because of them being hot) complimentary. Attendants were very clear in pointing this out which is highly appreciated.
Cons: "The plane was small. It was a quick flight though."
Pros: "The plane is clean and comfortable. The boarding was easy."
Cons: "The staff on all SAS flights seem a little lazy."
Pros: "The flight itself was fine. We had a two-hour delay due to a mechanical issue, but the crew took care of it as quickly as they could."
Cons: "It was just a relatively quick, unremarkable flight."
Pros: "The crew was very nice and friendly. I was not expecting walking down to the tarmac to board the plane. But flight was uneventful."
Cons: "Checking in didn’t open until 2 hours before plane was scheduled to take off. Really? We got to airport early so we could eat dinner. You are depriving the airport of revenue. Not to mention we had to stand there for over an hour. And then just one agent showed up. Terrible service and planning."
Cons: "Boarding and boarding pass was horrible. 30 min before boarding, there was no one at the SAS area."
Pros: "Nice crew"
Cons: "There was three hour delay Boarding was chaotic and very bad organizedMain course was good, but poor snack Entertainment program very poor"
Pros: "Only thing I like is seats and boarding experience"
Cons: "The terrible air hostesses rude arrogant and very disrespectful"
Pros: "Easy to board, on time and food was good"
Pros: "Crew was good. Flight was delayed by incoming flight from Oslo so I was anxious that I might miss my connection in Oslo. Flight attendants announced connection gates for transit which was very helpful."
Cons: "Perhaps a little more communication about delayed flights. Even though passengers were asked to let connecting passengers through at disembarking, it was still very difficult. Perhaps back stairs to the plane as well as front would have helped."
Pros: "Great crew"
Cons: "Had to walk up and down stairs, outside, too the plane Cold, wet, slushy tarmac"
Pros: "The airplane clean ,Food good etc."
Pros: "I could choose my seat"
Cons: "Nothing else"
Pros: "Made an effort to avoid the turbulence."
Cons: "Bumpy ride."
Cons: "Cramped in a tiny seat behind someone well over 6’5 who kept slamming his seat back to get more room. We were later diverted for a person on the flight who had health issues all the way back to Canada when we were practically over Ireland. We flew back I believe an hour and a half back only to not have proper fuel equipment which took fueling forever and caused our crew to go past their duty day which made use get diverted again to Iceland for a new crew and even more gas. We were held on the plane for a total of 8 additional hours! We were never allowed to get off the plane, we were given very minimal food and drink the additional 8 hours, and when my girlfriend asked what was going on your information person in Copenhagen said they had no idea what was going on with my Flight and had no idea where it was."
Pros: "Price and destination was convenient"
Cons: "They said coffee and tea was complimentary but they didn't serve a number of people for some reason"
Cons: "I ordered vegetarian from their transfer office at the Copenhagen airport. Days before the return flight yet to chicago they had no record of my vegetarian meal The same transfer desk told me there were no morning flights to amsterdam the next day so they booked me 930pm next day, I found hour later a flight on Dad leaving 6am next morning, had to buy own toclet"
Cons: "Not enough characters to express my disappointment."
Pros: "I liked that boarding and take off went smoothly. The cabin crew was extremely nice and always was there when you need something!"
Cons: "There was no snack served."
Cons: "Expensive checked baggage. More than 2 hours delayed."
Pros: "Highly efficient, no problems at all."
Cons: "I wouldn't mind a complimentary wine with dinner - other good airlines like to offer me a white wine with my chicken but here you have to pay for it.... Other than that I was happy with my travel!"
Pros: "Nice TV's. Good selection"
Cons: "Flight attendants were rude to English speakers."
Pros: "Not much to say on a positive note, I want to avoid this airline if I can."
Cons: "Three and a half hour flight and all they offer free is coffee and soft drinks! The economy seats are small and the flight attendants are indifferent, until it's time to promote their duty free products. Find an airline with better customer service."
Cons: "I order through Kayak, which took me to priceline...Got my ticket and thought everything was fine...Until I got to the airport, apparently I got a SAS lite ticket and they charged me to check 3 bags 210 Euros...Unreal. I think its pricelines fault because they did not even offer bagage as an option..."
Cons: "We couldn't check in online because we had an infant in arms. So we tried to check in there. There were 3 different terrible queues. One to use the machines, one to check bags and another for special situations. We tried the machines, didn't work. A rep told us to go to the special situations line. There was a rep there that was trying to prevent people to getting into the line because it was sooo long (1+ hr). So we tied the machines again. Didn't work. So we convinced the guy to let us in the special line. It was nuts. We waited as our flight got closer and closer. Right when it looked like we might make the flight, one of the TWO reps left. When we finally made it, they said we wouldn't make the flight. We rebooked and had to pay extra. WORST travel experience ever."
Pros: "Late delay and no service from flight staff"
Pros: "I was able to get to my destination safely b"
Cons: "Planes are old. No conveniences at all - none. Charged for one piece of luggage (my only piece) at the gate. Security process extremely slow. 1.5 hours early to airport and I made it on board by 9 mins. There plane sat for 20 mins on runway before departing."
Cons: "We paid $90 per checked bag. When we purchased our tickets we were never given an option to purchase luggage ahead of time, we were under the impression that luggage was included."
Cons: "The 70 euro bag check fee"
Cons: "Missed connection was re-routed by United directly to FRA"
Cons: "Unexpected 70 euro baggage fee that I had no way to add online."
Cons: "My 1st experience on SAS & everything was late: takeoff over an hour late, and upon arrival in CPH we were delayed again to exit the plane because they couldn't get the skyway door attached to the plane."
Pros: "At least on long-haul flights SAS Plus is quite nice, much closer to business class service than your usual premium economy offering. Real silverware, good drinks, pretty good food, plenty of space and a nice blanket and pillow. The lounge in Copenhagen is quite nice too."
Cons: "Bag drop line was over 45 min. Only 2 attendants. Flight was late taking off. Baggage fee was outrageous. Site said 1 free bag, but that is carry on only. Checked bag was €70!!!! The flight was only $85."
Pros: "I liked the movie quality and overall order of the stuff and the flight."
Cons: "Since when do I have to pay for wine? :( Also, too few movie choices."
Cons: "Flight was cancelled upon check in without any prior notice. Was forced to wait three hours in line for them to reroute to flight twelve hours later. Staff was rude, unapologetic, demanding and incompetent the entire time. Flight was packed, uncomfortable and smelled terrible. Flight was rough, landing was rough. Terrible airline."
Pros: "Ground crew was very helpful and flight was comfortable."
Cons: "During online check in and through the website, I was informed that I would be able to have one free checked bag. I was never prompted that I would have to pay additional. However, when I arrived at the airport, I was told that I had to pay an additional $75 to check my bag in even though my boarding pass stated I was able to check in one bag. I was then pushed back and forth through the airport to complete this process. I would have liked to be given warning if I had to pay any additional costs."
Pros: "Quick and easy, nice cabin crew. I experienced no difficulties before or during this flight."
Cons: "We did not get food in this flight, it was not necessary because it was only a 1h 25m flight, so I cannot rate it."
Cons: "They lost my bag on a direct flight that was only two hours. Then said it would take 2-3 days to deliver I won't be in Austria 2-3 days. I am very angry and they did nothing to fix the situation just told me to call in the morning."
Pros: "Shorter than usual flight, captain made the flight in 1 hour 15 minutes!"
Cons: "Flight delay of over two hours No snacks and drinks limited because of limited supply on board replacement plane"
Cons: "Check in took two hours! Gmhad to wait in line to "check" our bag and then wait in another to "pay" for our checked bag and get boarding passes. Very inefficient."
Pros: "Quick boarding and unboarding! Made up the time when we left a little late."
Cons: "Didn't get a little back of pretzels ;)"
Pros: "They checked my mobility scooter at the plane door, put it underneath and brought it back up to the plane door in Chicago. WHAT service!"
Cons: "I did NOT like the fact that this was NOT true in Copenhagen. I checked my mobility scooter at the plane door, they put it underneath, but was met by a man who said he was going to take me to pick up the scooter (in the baggage claims area--after I was promised in Chicago that it would be at the plane door when I arrived in Copenhagen). Made me get in an enlarged golf cart, and took me to the "transfer area" -- where I had to get into a wheel chair -- for the rest of the journey to the baggage claim area. Then he stood there waiting for a tip that was to NEVER come!"
Pros: "It got me from a to b"
Cons: "No food service on a four hour flight that departed at 11am. Except soggy sandwiches for purchase. I recommend taking your own food. Plane not very clean."
Cons: "60euros for the first checked-in bag??? Ridiculous."
Cons: "Flight was cancelled 2 minutes after departure time. Staff was rude when we tried asking questions. It took an additional 2 hours to rebook on another airline and we had to spend an extra night in a hotel near the airport."
Pros: "Attendants allowed any standing to ease weary legs as long as it was out of the way."
Pros: "Although I was in Economy, I got a window seat with no one next to me, which made things a lot less cramped."
Pros: "No crew was amazing, they were her it attentive to our needs"
Cons: "The attendants kept bumping the seats when they walked by."
Pros: "Crew was great, seats were comfortable, plenty of space"
Pros: "Seat was good, crew friendly, easy boarding"
Cons: "Newer movies, better sound from media screen, food"
Cons: "There was no definitive guidance on gate changes and time changes. I, along with many fellow passengers were given conflicting information via emails, the departure board and Icelandair website. The ground crew also could not provide much information."
Cons: "Wish they served ANY free food"
Pros: "Friendly crew, comfortable seats, good cabin climate, good selection of movies to watch."
Cons: "Late boarding, slow process due to some confusion at the gate for many of the passengers."
Pros: "Nice leg Space"
Cons: "They were missing lots of food on the menu. There was an delay but we didn’t get any info or apology."
Cons: "I have never had a flight with Icelandair where there was no delay"
Pros: "The crew was efficient and did a good job. The captain kept us informed. Crew did come through with drinks and water a couple times. Given a bottle of water when we boarded. Check -in and baggage drop automated and very efficient."
Cons: "Disabled passengers given preference for boarding, but then elderly passengers who could barely walk were made to stand for 20 minutes even though the bus to the plane was waiting just outside the door to take us to the plane. We were made to wait 2+ hours after we boarded in order to take passengers that were supposed to be on a flight to Seattle with us to Denver because their plane was taken out of service, so our 7 hour flight kept us on the plane for 9 hrs., and people missed their connecting flights. No snacks at all except for the overpriced ones you have to pay for."
Cons: "Paying $88 euros X 2 for checked bags Sitting next to family w/3 kids, 2 constantly out of seats up & down aisle, 1 screaming baby. Deplaning & boarding outside in freezing temperature."
Cons: "There was no indication when I made the reservation that there were 2 types of economy fare. I had to pay 86 Euro extra per checked in case."
Pros: "CABIN crew was wonderful! Comfortable flight. Good service."
Cons: "Ground /desk crew were dismissive and unresponsive. I stood politely waiting to ask a question about travel with my support animal and was virtually ignored until the intoxicated man behind me barged up and demanded to be taken care of. This was not the only time this happened. Similar experience on our trip into AMS on Jan 28th. Hoped my first experience was a "one-off", evidently not. ALSO, employees do not belong on their personal phones and watching videos etc instead of helping each other out and making sure paying customers are supported. There were several of them on personal calls and one was even watching dance videos! Also, the room for our dog had to be taken in order to relieve herself was absolutely DISGUSTING!! There was feces and urine EVERYWHERE and I was disgusted to even have to put her on the floor! The room was also bad on the way to AMS on Jan 28th but nowhere near as bad as on the return Feb 28th! The security escort was embarrassed and said that she had requested someone responsible for the clean up come to fix the problem earlier in the day but that they obviously hadn't come. MY FAMILY WILL NEVER FLY ICELANDAIR AGAIN!"
Pros: "Hard to say what I liked as my experience was soured right from the onset"
Cons: "I was surprised by being charged almost $100 to check in my luggage, and over $100 on my return leg. (Yes! I could have looked at their baggage policy, but there was no glaring notification alerting me to this fact when I purchased the ticket, nor when I was checking in online) Then, I was further surprised that you had to pay for food on board. This was a first. I mean, on an international long distance flight? Everything became mediocre after these, and I mentally swore off flying this airline ever again."
Pros: "We were given water when we boarded the plane, and had extra leg room because of exit row seating"
Cons: "Maybe this is the new trend, but for the first time on long-haul flights (Denver to Iceland and back), there was no meal. Onboard meal selections available for purchase were very limited, and some choices weren't stocked/available. This made it difficult to feed my family of four while traveling. My seat didn't lean back, and my head rest also didn't work to bend up on the sides like the other seats. Bathrooms ran out of toilet paper half way through the flight and everyone was unsuccessfully trying to flush hand towels."
Pros: "Service on the plane was excellent. AMS is a very nice airport as well."
Cons: "Boarding announcements we inaudible."
Cons: "Food offerings for 7.5 hour flight very limited, and not complimentary. This was not communicated when I booked the flight (would have considered using a different airline). Entertainment options were limited compared to other airlines' long-distance offerings. Only two beverage service in 8 hours, no complimentary snacks, and each time I wasn't given the entire can of soda, just poured a small glass. Pretty skimpy. My family members who used different airlines got a much more for their money, with similar ticket price. Flight took off late and we did not make up time in the air so we arrived an hour late."
Cons: "Arrived at airport and could not drop off checked bag, had to wait 1.20 hours for staff to take care of this. Very confusing at AMS where I should go, please provide better signage for Iceland Air where check-in resides. Flight was delayed in taking off with no communication for reason why, and my connection was close enough to next flight that I nearly missed the flight. No complimentary snacks offered."
Cons: "My laggade not arrived - both of our bags , my and my husband . There are all of hot closes there . It not possible to begin a trip in Iceland without special equipment !!!"
Pros: "Size of the Reykjavik airport."
Cons: "Not enough space for legs in the economy class. The chair back support was not working correctly ( couldn't be blocked in the reclined position). Very uncomfortable chairs overall. No food included in the price of a ticket for such long flight? Poorly organized and managed departure process. The passenger next to me was sick looking. He was coughing loudly and frequently all the time during that flight. For more then 7h of the flight no flight attendant demonstrated ANY interest or offered any help. Furthermore when his female companion (wife?) asked just for cup of water so he could get his meds at the beginning of the flight they were told to wait for the regular service to start (what took app 30min). So overall my impression of the Icelandair service is no more then just O'k."
Pros: "We normally really like flying Icelandair and enjoy the ability to have a stopover in Iceland. The crew is always very nice and this flight was no exception."
Cons: "The plane, or at least our section of it, was very warm. We were near the doors between Business Class and Economy, so we were expecting it to be even a little cold, but it was so warm that I was in a tank top the entire flight. The boarding process in Reykjavik was very odd, even for them. There was just a door in the wall under our gate # and without warning it was opened and everyone just got up and went through it. There was no announcement. Apparently the checkin desk was upstairs. We then waited 20 minutes in line, before they finally started boarding us int he order we were queued - again, no announcement."
Pros: "Im trying to think of something positive. I was going to say the movies where good but I forgot my headphones for the trip back and couldn't enjoy the options without paying for phones.... couldn't even go by subtitles as only Iceland films have them,...... oh, I got one, the blankets were nice and real live pretty stewardesses..... I haven't seen that in real life ever."
Cons: "Too much to list and I don't want to invest that much energy into being negative. Broken bathroom so lines 7 to 8 deep all the time for the one. Bottom of the barrel no frills flight. Think of greyhound with wings. Small, crunched, tight, uncomfortable, hot and dry with little to no relief or aid from the airline itself. Crazy, haphazard boarding process. It's a shame really, I had heard such great things..... I have been led to believe through books and movies and hearsay that people have sex in airport bathrooms like they were hourly hotels. I found it difficult to do my duty in there solo, I just can't believe it is possible for two people to do anything meaningful or pleasurable in there. Please remedy this before I die."
Pros: "Flown Icelandair many times and like them."
Cons: "Flight attendant told me I couldn't drink my own drinkI had brought with me. Everyone around me also brought their drinks and she didn't say anything to them!"
Pros: "Sat in exit row for the leg room but ended up with a bruised tailbone from the seats cross support. Could barely sit for a week"
Cons: "boarding is so unorganized, small seats, no snacks or anything on transatlantic flight only good thing is getting off the plane when you arrive!!!!"
Pros: "liked getting a bottle of water at boarding fairly good movie selection"
Cons: "Three planes boarding at the same time from three close together gates made it cramped and confusing for some."
Pros: "Crew was excellent, courteous and helpful. Check in was excellent, fast and easy."
Cons: "Lack of communication at boarding time about the flight being delayed. Gate area is small and gets congested quickly as there are several flights departing at almost the same time."
Pros: "I had 4 flights with Icelandair recently; this was my first experience with the airline. Flights left on time; one even landed an hour early! Planes were clean; crew was friendly; entertainment was excellent (bring your own ear/head phones)."
Cons: "Boarding was late. Head phone Jack didn't work and seat recliner wouldn't stay back"
Cons: "Being bused to our plane & having to stand in cold weather to board"
Cons: "Terrible boarding, no service or attendance, unprofessional and unfriendly attitude. I arrived 3 hours before departure and had to stand in lines that were not clearly defined for 2 and a half hours. Everybody complained. Even the luggage band when I checked my bag was broken. Nobody came to assist the passengers"
Pros: "The airplane was new and had a reasonable collection of movies in the personal entertainment system"
Cons: "Where to start... Keflavik is the worst layover airport I can think off. No space, no amenities, no bathrooms and the layout fircing you to go through a way overcrowded store and a single food option for all converging flights in a 2 hr timeframe. (Unless you hangout before passport check) Than Iceland air.. Even worse. No food, not even a snack for free. The food they do sell is last weeks pre packed leftover sandwitches from the airport shop. They stop by 2x during a 8 hr flight and have to see if they can get you a coffee. For kids they bring a free meal but this is a macaroni salad not catered for kids"
Cons: "When we arrived at Keflavik airport the terminal was immensely crowded with several flights due to leave the US at once. It was overcrowded to the point of being uncomfortable and there was a 30min+ wait to buy food from the only shop. As a result we did not have time to grab a bite to eat between flights. My partner was subjected to additional TSA checks which I am aware is a random check and a nescessity but due to the amount of flights departing for the US this took an extra hour, and delayed our flight. I'm thankful that Iceland Air didn't leave without us but it was an immensely stressful experience that I don't wish to go through again."
Cons: "The gate situation at the Iceland airport is terrible. They have no place for people to sit. We flew through Iceland from Amsterdam continuing on to Portland. When we went to our out bound flight there was no place to sit. Hundreds of people were sitting on the floor. Eventually it was standing room only for over an hour. Immediately adjacent to our gate were 4 other gates. All flight departures from these gates were scheduled with 20 minutes of each other! That's nearly 1,000 passengers gathering in a narrow concourse with no separate gate seating. Very miserable conditions. Need I say more."
Pros: "Nothing to like except that we finally got here."
Cons: "Late departure. Not enough fuel in plane so had to refuel in Minneapolis. Even with headwinds, there should have been enough fuel put into the plane to complete the trip. They stopped in at an airport that was experiencing thunderstorms, and while we were refueling, our plan was struck by lightening and then had to to be examined for damage before continuing on. We were on the ground, in the plane, for a total of 4 hours, waiting. Finally were advised that the crew had "timed out" and could not fly any more that day, so we spent the night and all the next day sleeping on the floor in the airport. Icelandair was not at all prepared for such a situation. Situation was somewhat chaotic with incomplete and inaccurate information given to passengers. Very poor communication on the part of Icelandair, or whoever they contract this function to. We expected to be able to leave the airport the next morning, but were told that the flight would not leave until 5 p.m. Then they changed the time to 8:20 p.m. but didn't announce that. Then that flight delayed until 9:00 p.m. We finally got off the ground a little after 10:00 p.m. On top of all this, many passengers' entertainment systems did not work, and this made for a very long and frustrating flight. Not good, Icelandair."
Cons: "Our plane was diverted to refuel - after an hour and a half of increasingly cryptic and contradictory communications while sitting on the ground, we were removed from the plane and given cots to sleep on the airport floor. No staff present to provide information, no communication by email, noone available by phone, no updates on the website, vague rumors from another airline's staff of a "possible flight" the following evening.....no idea how/when we'd get back to Denver. We got a car and started driving...huge vote of no confidence in Iceland Air, its equipment and staff."
Pros: "Crew was pleasant. Leg room was better then on airlines in the U.S., and it was much easier to get out of the seat with the armrest lifting mon the aisle seat."
Cons: "The boarding process was difficult, as four flights to the U.S. were leaving at the same time and it was almost impossible to get to the gate because of the thick wall of people and no aisles. We were then put on a bus to the plane, but the bus didn't leave for over 30 minutes, well after the takeoff time, and no explanation was given. The temperature on the plane was extremely uncomfortable. Most of the time, it was very hot, and I am accustomed to flights being on the cool side and requesting a blanket. But someone must have been adjusting the temperature, because it would get cold for a short period of time, and then very hot again. It was difficult to sleep because of the temperature. It would have been nice to have some small snacks like pretzels offered with the drinks, and a larger selection of food available."
Cons: "The baggage took over an hour to come out. It was 11:30pm and we needed to pick up our rental car and still drive to our apartment in Reykjavik. We arrived at the apartment at 2:30am and had to leave by 9:00am to go to the Blue Lagoon. Wishing the baggage had come out much faster."
Cons: "Absolutely no food for free"
Pros: "We did not know our gate was changed and went to the wrong gate. Our flight from Amsterdam was delayed and although we went straight to our next flight we almost missed it and two of our three bags did not arrive at Seattle when we did."
Cons: "I liked the northern lights effect of the flight from Seattle to Keflivick."
Cons: "I was told my flight was delayed, but they couldn't tell me why. The weather was beautiful and I didn't understand why there was a 2+ hour wait. By the time we landed in Iceland, I ran to make my connecting flight but was told the door just closed. So I had to 8 hours before the next flight out. After talking to representatives, I was told there would be a claims process for my troubles. It's been over a week, I still haven't heard back from them."
Pros: "The entertainment system worked well."
Cons: "My flight leaving Amsterdam was delayed by two hours. Luckily, in an odd way, my connecting flight to NYC was also delayed by 1 and a half hours. I did not realize that we had to PAY for our food, so I ended up being hungry and not eating anything for the entire journey. We stayed on the Tarmac at jfk for close to an hour waiting for our gate to be open. And finally, all three of my bags did not make it New York. In fact, I'm still waiting for them. Very disappointing."
Pros: "It was a fine flight. The crew are good."
Cons: "The flight was delayed and gates were switched. Food selection not great."
Pros: "Can't think of a thing."
Cons: "Late. Crowded."
Pros: "The people and the fast flight"
Cons: "Late arrival and takeoffs"
Pros: "Overall it's a decent budget airline and the flight met most of my expectations. I'm definitely flying again with them."
Cons: "No update on the departure time was posted. People were very tightly crowded at the gate eliminating the possibility of orderly boarding."
Cons: "Flight was delayed leaving Reykjavik. I watched our baggage be removed from the plane and head to the opposite side of the airport. It was over 30 minutes later that they announced that there was a mechanical issue with our plane and we had to switch planes. The passengers deplaned, boarded buses and were transported to the new plane. We finally took off over 2 hours late. The other major issue we had is that we were located near the back of the plane and the smell of urine and toilet chemicals was overwhelming. Every time the restroom was used, the stench permeated the back of the plane."
Pros: "I think the planes are clean and a little nicer than what I've recently experienced on US carriers in the past few years. The airport in Iceland was terribly crowded without much seating and the food was terribly expensive. Loved the free entertainment-music and choice of movies. The crew was very professional and love their uniforms."
Cons: "The fact we got no food whatsoever unless we purchased it on a 7 hour flight. So glad we ate something at the airport before the flight as we were expecting something-even just a bag of peanuts. For comparison -on the Lufhansa flight from Frankfort to Brussels, which was a very short flight, they handed out snacks."
Pros: "Nothing it was delayed by over an hour and there was ZERO on ground or in air rebooking support or information at all! Ground crew were useless and rude. No one was there to navigate us through a delay that you all caused. We were traveling with 5 children and there was zero sense of urgency. We missed our connecting flight as a result as did the 100+ other passengers on this flight. How could BA not notify it’s partner AA to delay the connecting transatlantic flight as a result of its 1hr long delays? Horrid!"
Cons: "Nothing it was delayed by over an hour and there was ZERO on ground or in air rebooking support or information at all! Ground crew were useless and rude. No one was there to navigate us through a delay that you all caused. We were traveling with 5 children and there was zero sense of urgency. We missed our connecting flight as a result as did the 100+ other passengers on this flight. How could BA not notify it’s partner AA to delay the connecting transatlantic flight as a result of its 1hr long delays? Horrid!"
Pros: "Crew was great; super easy boarding process; flawless take off and landing."
Pros: "It was absolutely on time. Great!"
Cons: "The meal is always too spicy and for more south Asian style. I prefer more European meal."
Cons: "Understand sometimes out of airlines control but reduce delays"
Cons: "The 60 euro bagage fee for just checking 1 bag was excessive. There was no obvious way to pay on line or with the app"
Pros: "Friendly crew"
Pros: "service was good"
Cons: "seats are too congested"
Pros: "Flight was very brief so not much to evaluate"
Cons: "There was a problem with the plane but there was time to make up the lost time however it seemed no one was in charge. We were not even told of the problem until the flight was already 30 min late. Then there did not seem to be a plan to fix things. The flight was 1 hour and 15 min late meaning we miss our great connection."
Pros: "Helpful staff, very pleasant flight and even arrived early!"
Cons: "The fact that you had to buy even water."
Pros: "Things went as planned in the beginning. The young lady who checked me in at the BA counter was very friendly and helpful. The preboarding and boarding went very smoothly as well."
Cons: "The plane boarded as usual then things went wrong. There was apparently something that went wrong with furl getting into a separate storage tank (that's scary in itself...how does that happen?) and they announced that they couldn't get the fuel tank to fill completely and the mechanics needed to get a "special tool" to complete the process. Then they needed some "tool" to drain the fuel from the mysterious storage tank. That was done and they announced that they had decided that they had plenty of fuel to make it to Denver. An hour and a half later of sitting in a sweltering hot cabin the y announced that the mechanical issues were taken care of BUT we'd have to wait another 20 minutes to take off because of the traffic waiting to leave Heathrow."
Pros: "We enjoyed the entertainment, the food, (dinner, snacks, ice cream, juice and wine) the service and the crew. After our flight from Madrid to London we were expecting the worse as that flight was dismal. We were pleasantly surprised that this flight was on a clean plane with great amenities."
Cons: "Boarding was a bit sloppy and of course traveling to the US adds an extra layer of crazy to everything with their added security."
Pros: "Clean aircraft, pleasant cabin crew."
Cons: "Flight was delayed. They were aware that many of us had a connecting flight with not much time to get through passport control and to the gate. The crew should have let us off the plane first... we were sitting near the rear and only just made our flight"
Cons: "The complete lack of help from BA staff after I missed my flight. No helpful suggestions at all when I asked for guidance. Just 'the flight is closed and there are no more seats left today'."
Pros: "Comfortable short hop"
Pros: "Nothing, nothing. At all."
Cons: "After hours at the gate, the flight was finally deemed cancelled. I missed my layover and was forced to stay over night at a airport hotel. I had paid a change fee to come home specifically for that day which I lost, not to mention 9 hours in the airport... the flights for the following day were totally downgraded from my original booking. Was so upset I could have cried...."
Pros: "Fast as smooth"
Pros: "Last minute flight (booked 4 hours before departure), one way, economy, for €99 from Amsterdam to Edinburgh via Gatwick. Long layover at Gatwick (around 3 hours), but I had much work to do anyway, so time went faster than I realised. Not sure if this was the case at Schiphol, but at Gatwick had priority security queue as a BA customer."
Pros: "Crew were nice and helpful"
Cons: "The transfer from T5 to T3 was chaotic. Queues to join queues to get the transfer bus. People were getting caught on a moving escalator because the crowd in front had nowhere they could go to make room. Extremely dangerous! It took longer to get from T5 to T3 than it did to get from Dublin to London. Boarding in T3 for the flight to Denver was almost as bad. Bodies everywhere, no organisation and no help. Then the aircraft itself was so old with uncomfortable seats and an almost unwatchable screen. I will never transit through LHR again."
Pros: "I liked the fact that the customer service on board was pretty spectacular & very clean bathrooms."
Cons: "It was extremely warm throughout the flight and the seats weren’t too comfortable."
Cons: "2 drunk guys speaking Russian I think totally ruined the flight. They were ridiculously loud, making it impossible to sleep. Drinking multiple wines, they got louder and louder and more animated and sloppy. Really gross and for a 9+ hour flight, not enjoyable. Eventually, a flight attendant gently told them no more to drink and was very good. But it was too late. I have flown a ton and have never heard passengers this loud, in a foreign language. In addition, one of them was quite large with a bald head, thus intimidating. We had a very long day and just wanted to rest and that was not at al possible."
Pros: "Polite crew, flight was on time landing - even early. Seats were comfortable."
Cons: "The male crew in the bag is not try to help people put on the carry on language to the top of cabin. He stood there and look at us. When I directed to him and asked for help, he just stood there for few sec. and decieded to help me but with an attitude. Same as the other lady need their help to put the backpack in, both male crests stood there and wasn't planning to help, and the passenger stood up and assisted her."
Cons: "According yo the kayak app on the moment of booking the flight was going to Heathrow, but it went to Gatwick. In addition, the tariff did not include one checked luggage as shown on the app as well. Really disappointed with my first use of kayak."
Pros: "Some sleep"
Cons: "No food or drink provided in crappy seats"
Pros: "The staff where very good, was comfy for short trip"
Cons: "2hr 40min delay, and a very hectic and long boarding process"
Pros: "Quick and efficient. Very informative about delays."
Pros: "Checking documents on entering gate area rather than at boarding time, made for more efficient boarding"
Cons: "Delay in baggage reclaim due blockage in system"
Pros: "When it got going, a pleasant flight."
Cons: "The delay was longer than the flight, although not necessarily BA's fault."
Pros: "The crew was excellent and attentive and I was mostly comfortable."
Cons: "I bought a return ticket for my daughter to fly to Amsterdam for the summer. I was allowed to purchase this flight from Kayak and BA from ATL to LON to AMS. Departure was for the end of May to the end of August. When we were checking in the attendant told us that the ticket was no good and we had to purchase another ticket because the travel was over 90 days. At no time did BA or Kayak let us know this information but had no problem selling us this ticket. We were literally extorted for another $1000.00 so she could depart. Shameful! Will not be using your site or BA ever again."
Pros: "Nothing, I never had the opportunity to board"
Cons: "We had a quick trip planned to the go to London traveling from Amsterdam with British Airways. We were able to check in without a problem, but getting through airport security took a substantial amount of time, which caused sever delays getting to the gate. Once at the gate, we were told that we could no longer board the plane as the gate had already closed. Even more shocking, the service people told use that our entire itinerary (AKA our return flight) was cancelled as a result of this. You can imagine our frustration as we had tickets in hand looking at the door to the plane that we would have been allowed to walk through had security taken 5 minutes less. In the states, if airport security is holding you from missing your flight, this is communicated with the airline and proper arrangements are made. Unfortunately, this was not the case, forcing us to buy a new (last minute) ticket and losing a lot of money."
Pros: "The crew was very friendly and accommodating. Service was wonderful and the food was good."
Cons: "Boarding was very disorganized with only signs showing for priority boarding. In flight entertainment did not work for first half of flight. Once it began to work a little, there was no notification on how to use it since it was still not working properly."
Pros: "Nothing - I arrived eventually."
Cons: "Undue stress, over booked flight, lost luggage. Zero customer service. Will never fly BA again."
Pros: "easy boarding, land at T5 which is a very well designed terminal"
Cons: "check is was horrendous. Long queues of people, long wait and not enough people to man the check in counters. Sitting down in my seat my kneeds immediately banged on the seat in front of me. Its clear that this aircraft has less leg space that then usual. And now you have to pay for all food and drink. £9 for a sandwich and G&T."
Pros: "We did enjoy the movies and the crew was very friendly and helpful."
Cons: "The only issue I had was having to check my bag. I didn't feel it was necessary."
Cons: "we're professional musicians who fly all the time with fragile equipment. the airline applied an overweight baggage fee (fair enough, normally) but their payment system was down. rather than waive the fee, we were made to wait an hour to pay 150 euros. after scrambling through security we narrowly missed our flight. rebooking took hours and involved going back through security all over again, having our equipment searched for the second time. when it came time to gate-check our guitars, the airline lost them. we wound up boarding our connection to JFK with no idea where they were. finally they turned up on the baggage belt. we would never and have never agreed to send these delicate items through general baggage. One guitar (50 year old gintage guitar) was broken in the process and another of our hard cases was damaged and needs to be replaced. Completely unacceptable from start to finish."
Pros: "Crew, food and entertainment were excellent."
Cons: "Flight was 2 hours late due to weather (not airline's fault) and technical problems (airline's fault), causing a missed connection in the London to Houston connection. Overall rating is because of the missed connection which would not have happened if it had been just weather delay."
Pros: "Friendly staff"
Cons: "Very tight flight"
Pros: "Crew were attentive and competent."
Cons: "The food was just not very good which is a bummer since it was a long flight."
Pros: "We were not looking forward to the near 9 hour flight, but BA made it a very comfortable & enjoyable experience. Drinks & snacks were offered frequently. Individual monitors for movies, music etc. made the flight a great experience. Fantastic crew! BA airport staff helped locate our lost baggage and followed through quickly with returning it to us. We can't wait to fly with British Airways again!"
Cons: "We paid extra for what we thought was isle seating. We did not receive the isle seating. We were in the seat directly behind the isle seating. It did not seem to have any more leg room than any other seats. Just concerning as we paid extra for what we thought was extra leg room? Rest service was Excellent. Staff and food was great."
Choice of meals was very limited. Chicken or Pasta ??
Food service from Madrid to Chicago was exceptionally good. Unfortunately food service when we left from Chicago to Madrid was poor. Huge difference in catering services.
We’ve been charged for our baggage on the way back although nothing was mentioned on the first flight
We did not got our luggage yet. We are waiting.
They broke my hang luggage
never made this flight, Iberia abandoned us.
No service. People don’t speak English … the seats are so close from each orthers : no place for my legs and I 1.75m…
My original flight had been canceled and they got me on a better flight with a shorter layover. I spoke to Roger on the customer service line and he was wonderful.
Worst, most uncomfortable seats I have ever flown in. Iberia Express a321neo I think
Cons: "Check in took a very long time. Food was not great. Bathrooms were not cleaned during flight and quite disgusting."
Pros: "They had a great selection of movies, each passenger received a blanket and pillow without having to ask, the crew was friendly and professional, and the takeoff and landing were smooth."
Cons: "During the reservation process it seemed that the ticket included luggage, and only when I received the ticket I discovered that I had to pay 30 Euro extra, each way, to check in luggage. The ticket was by no means low-cost, so I don't understand why that wasn't included in the price. And the food could have been much better, I really couldn't eat anything and I usually like airline food... :) Thanks!"
Pros: "Premium economy is a great way to travel"
Cons: "Flight was a mutually on Iberia from Madrid to a Miami. All I can say is that MAD is a HOT MESS!!"
Cons: "Infotainment system"
Cons: "Still waiting for luggage 2 hours after flight arrived."
Cons: "Todo estuvo excelente!!!"
Pros: "It was my first flight with Iberia - I was very pleased with the entire experience."
Cons: "We had a terrible experience with iberia airlines,working with british airways.We almost missed our fl8ght as they cannot find info about e tickets in the computer(otherwise i had tge print out of our tickets). Truly it was a night mare for our family. But we are really glad that we were able to board in the nick of time and finally home ."
Pros: "I found the flight to be about average for an economy flight"
Cons: "I did not like that we had our luggage split in layover had to come Out of airport just to get it"
Pros: "Flight was short."
Cons: "Did not have any leg room. Could not get my knees and legs into the seat area."
Cons: "Layovers are what makes the flight bad."
Pros: "Crew for business class was much better than Economy, Nice menu."
Cons: "No entertainment, I know is a short flight but still there should be at least an internal wifi with movies to be seen on PAX devices."
Cons: "Lost luggage and missed my flight to Jacksonville hand to rent a car and drive 6 hrs home"
Pros: "Crew was very helpful"
Cons: "Food could've been better"
Pros: "You get a good selection of in flight entertainment."
Cons: "Food was very bad and during the entire 10 hour flight all I received to drink was a half a can of soda and a small glass of orange juice. Seats are very uncomfortable. After the first half of the flight the bathrooms were really dirty and messy."
Pros: "Heathrow Airport has a lot of stores to keep you occupied"
Cons: "Late notice of where our gate was located. By the time we got the news, we went to our gate and the people were already boarding"
Pros: "EVERYTHING AS PROMISED . ALL WENT THROUGH IN A SMOOTH AND TIMELY WAY"
Cons: "TRAVELING IN COACH ON A LONG HAUL FLIGHT IS A NECESSARY EVIL"
Cons: "Airline personnel were not helpful and seemed annoyed when asked questions about a very tight connection I was trying to make in Madrid. They brushed off my questions with one word answers and then it turned out that we were 10 minutes late arriving and I missed my connection. The customer service people who were supposed to re-book me, actually tried to blame me for missing the connection! Overall, not a great experience -- very inefficient process with no one at the airline taking responsibility. Won't fly again if I have the choice."
Pros: "On time, boarded quickly, smooth.food was decent. Beautiful new aircraft that actually felt fairly spacious (all relative of course)."
Pros: "The flight was short"
Cons: "They didn't even give out water on the flight. Not to happy with the service"
Pros: "Lovely staff"
Cons: "Due to delay of previous flight I missed my connection for which I had a 3 hour layover prior to delays. I was put on another flight out of LGA upon arrival but was not given a travel voucher even though I was told tmi had one in my envelope. Trying to get someone to issue a voucher almost made me miss my new connection."
Pros: "The flight was smooth."
Cons: "They were very unhelpful in flight changes and schedule changes. I was very disappointed in all the travel agents we spoke with. They were all very unhelpful except for one lady who helped change our reservations. I will not be flying Iberia, British Airways, or Americans airlines ever again. My experience was terrible."
Pros: "Lie-flat seats were very comfortable. Flight was quite smooth. Left late but arrived on schedule. Wine was very good."
Cons: "Food was disappointing. IFE was so-so. Baggage handling was very slow on arrival."
Pros: "Nothing in particular"
Cons: "Delayed flight, no AC, no food service (even to purchase)"
Pros: "Everything flowed very smoothly desite the fact I had an irregularly shaped carry on. It was no problem, Staff were positive and acomodating and that lead to passengers being accommodating to each other. The intertainment was great, the only draws back is that I slept most of the time and wanted to watch another movie."
Cons: "That I had to bother the person sitting next to me to get up when I wanted to go tot the bathroom, but he was very accommodating"
Pros: "Speed of boarding and free wine!"
Cons: "Despite asking the crew 3x, the TV in my seat did not work. Each time I asked it was like they were hearing it for the first time. They wrote down my seat number and never came back. Thankfully I had a book! The seats were horribly uncomfortable and my legs and behind went numb several times. The food was awful and I regret eating it as I had a stomachache for several hours."
Pros: "New aircraft, comfortable seats, and the best of all a friendly and welcoming crew. Love Iberia!"
Pros: "So refreshing an experience after AA: Iberia's Airbus was clean, their staff efficient, and professional, and electronic updates were provided at every connection! WOW!"
Cons: "We ended up flying to Paris on Air France because it was the only flight left after RAM screwed us over. Cost me $1800 dollars and no chance to retrieve my money back unless someone sends me a letter saying someone screwed up. Need help please!"
Pros: "I got a connection in Madrid to my destination, but the previous flight was delayed about 30 minutes. I got in the airport about 15 min before the gate closed. The gate that i arrived to my connection flight was around 26 min away. I have a condition on my leg and i cannot run, so i walked really fast through the airport and I was so happy to see that they were waiting for my delayed flight... which is very unusual. Thank you!!!!"
Pros: "Seats were surprisingly good, even though we could only get two center seats. There were no available business class seats, but now I'm glad I saved the expense as the economy seating was quite comfortable. They took good care of us with food and comfort, and the time passes with plenty of movies to watch."
Cons: "Can't help it, but Heathrow is just so big, and requires extensive walking, bussing from one terminal to another, then underground trains, and waiting at the C gates which don't offer the range of restaurants that the main terminal does. But we had 2 1/2 hours to make the connection and there was plenty of time with baggage checked through."
Pros: "My husband has trouble on planes due to his health. This flight was the most comfortable we have been on. My husband slept on the plane for the first time. We travel to Europe once a year and will be looking for this flight. Thank you!"
Cons: "The food could be better"
Pros: "I was moved to an aisle seat b/c there was a couple that wanted to sit together. I appreciated that food was provided, but it felt very rushed. I enjoyed the in flight entertainment as it helped the time go much faster. The crew was very nice and did their best to keep passengers comfortable."
Cons: "The flight itself was probably the most turbulent flight i've ever been on. In addition, boarding and de-boarding took a long time. we had to just stand and wait for both - for a much much longr time that normal. They were able to make up the time in the air, but it felt unusually long to both board and de-board."
Cons: "Seats do not recline. Not even water was offered."
Cons: "I didnt like that it was tight. People in front of me laying down on there sit and I couldnt even reach my backpack drom under the seat or move much. Flight shaky and landing verh bumpy on was back to Denver"
Cons: "It wasn't an Iberia flight. It was an American Airlines flight and there was no indication that we had to check in at the American Airlines counter. We had to run to the other side of the airport to check in."