I wanted to give them a five‑star rating across the board, but they lost my luggage, and that really affected the experience.
The flight itself was fine, food was expired and gross, staff were mostly amazing! KLM messed up rebooking for our first two flights that got cancelled and we almost didn’t make it to Amsterdam for an additional two days
I think I previously submitted my feedback about flight lead Katherine in a different field by mistake. Please see those comments. Comments for Hyd to AMS are it was good. The flight lead and service met expectations for satisfactory high quality service but the flight lead did not stand out as exceptional as did the leads on the other two flights so I don’t remember anything specific one way or the other besides the fact I was satisfied.
Flight lead was a gentleman with silver hair and he went out of his way to shake hands and interact with each passenger seated in business class. A medical emergency took place during our flight and he handled it with perfect poise and professionalism. He was gracious and confidently competent. Just what you want from a leader,
Crew is not the cheerful type. very slow meal service (this is their style as have flown this many times)
Legroom not all it could be, especially when the seat in front is reclined. Otherwise it was good, food and beverage were nice.
This fight left ahead of time which meant it arrived early which was great. Staff were very professional, but as with all these Short hop Flights the food was a disappointing snack There was no entertainment on this flight, but I did not expect any
I flew premium economy and this was a good option. Although the seats didn’t recline much, I was able to get some sleep with my head propped against the window. The food was good and the entertainment was wonderful The staff were very attentive and professional
Seats were nice and comfy. Crew was polite and attentive. Business class is awesome and worth the money.
We left one hour late because of technical difficulties. The economy comfort seats are great for the price. The crew was mediocre, they do not provide a pleasant experience, they just deliver food and drinks and give orders, not very amicable, no service and hospitality focus.
Excellent comfort, service, boarding, deplaning. Bad meal (preselected vegetarian) but only vegan was available from a passenger cancellation. Bland and not very filling except for thin passengers.
Some of the rudest flight crew I have encountered in over 40 years of flying. Despite pre-ordering a vegetarian meal, the only options provided included meat, with no other choices or substitutes offered. Additionally, the sound on the entertainment system was not working. With flight delays had only 20 minutes to make it to next boarding gate and after running most of the way made it to flight with 2 minutes to spare Will never fly SAS again and I am looking for partial refund for false advertisement.
My biggest recurring disappointment is that I buy a pre-assihned seat while pucrhasing the ticket and then when checking in it disappeared and I have to buy it again. That's very disappointing and actually a reason I will actively avoid SAS in the future
Payed $140 xtra for seat arrangement Did not get the preselected seats neiter outbound nor inbound. Absolutely not worth the xtra money
not good missed my connection SAS did not leave me anywhere near enough time to make my connection. Ended up adding about 10 hours to my travel day
Overall a great experience. I didn’t like that they didn’t assign seats until we arrived at airport. All the employees we interacted with at the airport and on the flight were kind and helpful.
Cut out the nickel and dime pricing for "seat selection" and baggage, To do this on an international flight is just mind boggling. Seriously, why treat customers this way??? Nobody wants these hidden extra fees and everybody hates them. Also plane was too warm and no air vent, and water dripped from the ceiling at one point,
Maybe more diverse entertainment. Although the inflight cameras were amazing 10/10
I upgraded to economy plus and it’s so worth the price. The crew is exceptional and the food is pretty decent. I would definitely fly with them again.
I paid for wifi and it worked about a total of 5 min. Feel ripped off
i’m The staff on my flight were amazing as always, beautiful professional staff, they do amazing job. the food ? room for improvement
The agents at the boarding desk were not very helpful, however the hostesses on board the flight were great, the food was ok, and there were lots for choices for entertainment. I was stuck in an middle row seat which was a pain on a full flight, but otherwise the flight was great.
Very helpful staff especially when helping with the missing baggage
OK overall. Flight was delayed Crew on flight was good
I love the direct flights. It saves a lot of hassle and allows immigration and customs in Ireland, making arrival much easier.
The space between seats was reduced even further. Could not even open the tray table fully and got compressed the moment the front guy reclined. For a long haul flight it was extremely uncomfortable.
Unfortunately the flight was delayed for 50 min. Just as we were about to board so that was a drag. The boarding was average. The bag check in process was new to us and efficient. And the flight itself was smooth- basically no turbulence.
Really lovely trip and flight. The flight staff were so accommodating and warm throughout!
Flight was great. Had to wait almost 100 minutes for luggage (some problem in the delivery). This may not be an Aer Lingus problem, but an SFO problem.
the room on the plane was good but that is because flight not sold the other three seat and I had room. the food in terrible.
Starlink internet made the flight time shrink and I was able to work.
The plane was so old. I paid a ridiculous amount to fly business and there was no internet for six hours! This can't be happening in 2026 and especially in cross country flights where there are a high volume of business travelers.
The food could have been better and the entertainment could have better movies or streaming.
My flight from Boston to SFO was fine. Crew was friendly and helpful. Food was mediocre. Fright from SFO to MNL was not as good. My flight attendant was friendly but didn’t seem to have a lot of experience. She seemed overwhelmed. Also, this was the only red eye business class flight I’ve flown which only served dinner 2 hours after takeoff in a 13 hr flight. When I woke up 1 hr before landing, everyone was eating so I assumed bkft was being served. I pushed my button for help and no one came so I approached my flight attendant and she said they don’t serve bkft but she gave me choices for lunch or dinner. I routinely fly business class but I was disappointed with the lack of service and attention I was given on this flight. Also, most airlines will offer a snack or coffee before bkft is served but this was not offered during this flight. Overall, it was disappointing.
The food could be much better. Also very unfortunate that most of business class seats were empty but I could not upgrade.
Bag got checked but I thought one personal item was guaranteed.
The seats are very small, that is all the staff did a good job.
The flight was for my mom in wheelchair the staff in Newark wer not friendly took a long time to even get a wheelchair she almost missed her flight because they finally got a chair few minutes before boarding they had to rush her to the gate. They took her carryon and checked it as a bag told her don’t worry free of charge but they charge the credit card anyway. She also told me the seats are not comfortable at all as if they were broken she could feel the bars in the seat SFO staff was much better overall she had the worst experience
Flight attendants on United are the worst in the business. Can’t be bothered to provide even basic levels of service and are as rude as anyone can get. This flight was not an exception to that rule.
loved the bulkhead seats with all the extra leg room! The initial dinner was excellent unfortunately the last meal was unsatisfactory. Our salad was partially frozen and the pizza roll was 90% dough. My only complaint
After flying on Icelandair to England and getting a greeting glass of champagne, free drinks and salmon I returned to the US on United for around the same price and got told immediately that I would have to eat a vegetarian meal because everything else was gone and every time I paused thinking in flight entertainment I got advertisements on the screen. On the Icelandair flight I had a great selection of documentary films and on United I was reduced to watching the Spider-Man movie. Guest which airline I look forward to flying again?
The flight from FRA to SFO was uncomfortable. The crew allowed people to change seats after boarding finished, but then made some people move back to their seats but not others, which resulted in my wife and I having to sit in two middle seats for an 11 hour flight. The entertainment system was not working well throughout the flight, and stopped working completely around hour 8.
Inflight food quality is definitely declining. Only one hot food was served and rest of were boxed meals. That’s not how was done before. Better to fly Asia or Qatar carriers for better service.
The seats on Lufthansa’s international business class on the A350-900 is the worst product in the market. Our chief purser was AMAZING though. She is the best FA I have had in many years.
I have very bad experience with United because Vince two weeks that I did not receive my luggage yet
Generally good. Not their fault but the design of the Boeing 747 had seating supports directly in line with my legs. So my legs always had to straddle this support which caused body misallignment. Such poor design from Boeing. There was no USB port for me to charge my phone. The screen touch control was very poor.
Best flight attendants ever! Very customer and service oriented, courteous, professional and helpful.
Never happened. Flight was delayed. Had to be re rojyed
The plane was very clean. The bathroom was clean as well. The land crew were very polite and informative and helpful. They informed me that there is a long way and challenging to go from international terminal to national terminal and in addition to getting my suitcases and going through customs and dropping them again for my second leg of trip which was San Francisco to Los Angeles . I have left knee issue and had a recent fall with aching muscles all over, the land crew suggested wheelchair help for me, God bless her. If I did not have help, I could not make it to my last terminal. Thank you UNITED AIRLINE!
I was very happy with everything, thank you for the smooth flight ✈️
