Cons: "It was so hot in the plane that we complained multiple times. I also travel with a small service animal and he was panting so hard and hard time breathing, other passengers were offering us water to wet him to cool him down. Several people were sick and coughing with hot air we are all guaranteed to be sick. #coronavirus"
Cons: "Should have bought 1st class."
Cons: "$400 flight and they only offered orange juice and water. Cheap cheap cheap!"
Cons: "XXI Century, California, variety of drinks on board: water or orange juice. Are you for real??!"
Cons: "Great flight and their service was great. Looking forward to my next flight with them."
Pros: "I was able to charge my phone in flight overall it was a quiet flight for mud day"
Cons: "Inflight wi fi was not working available purchase meals / snacks were extremely limited Staff announcements were muffled and usually glib"
Pros: "good food and good movie selection."
Pros: "Good crew"
Cons: "Plane feels dirty"
Pros: "Ride was nice, friendly staff"
Cons: "Comfort can always be better"
Pros: "Seating was excellent, nice comfortable seats which seem to be roomier than other airlines."
Cons: "As with all airlines, I wish WiFi was free as we pay enough already for tickets."
Cons: "No problems on the flight."
Pros: "I slept the whole way, so wouldn't know other than that they didn't bug me"
Cons: "First time on Alaska in 30 years, still impressed. The seat had plenty of leg room which is rare on other airlines."
Pros: "Of the three flights on my trip this was the best. At least the cabin crew on this leg was friendly"
Cons: "Pretty much everything. But at least the wifi worked and the flight attendants didnt act like we were a burden"
Cons: "The check in process to get a seat assignment was very inefficient. I figure the airline is making it difficult so you wontv purchase Saver tickets again"
Pros: "The crew was great, the lighting was very mellowing, perfect for the moring flight"
Pros: "It was a lovely aircraft, new seating was very comfortable and the crew were friendly, good humored, helpful and professional."
Cons: "Having USB outlets for charging devices."
Pros: "Crew was good"
Cons: "Again, board plane back to front after boarding special needs passenger and your priority passengers. Why have us climb over everyone when we have to get to the back. Also verify size of 2 carry ons. This is what is a hassle."
Pros: "Seating comfortable. Free entertainment"
Cons: "Someone took my son's carry on bag"
Pros: "The flight attendants on all three of my flights were nice and helpful as well as all the employees at each airport I visited. The food was good and I had a great time."
Pros: "I liked the entertainment and one of the stewards was nice."
Cons: "The stewards were not very nice or friendly."
Pros: "Excellent customer service by the flight attendants. Easy to drop off baggage once tagged. Great smooth flight."
Cons: "Once again we were told the wrong baggage claim carousel on board the plane. This seems to happen everytime I fly Alaska. If it is changes they need to announce it downstairs in baggage instead of people having to realize on their own. I had picked my seats online when I made my reservation and when I went to check in they were not assigned to me and I had to pick again. My original seats were not available. Doesn’t make sense to have me pick seats and then take them away. The flight was not full so that was not the issue."
Pros: "The flight was on time."
Cons: "Nothing everything was good."
Pros: "Plane seemed very new, spacious, and comfortable in coach. Absolutely loved it and I’m a terrible/stressful flyer!"
Pros: "I like their new designed overhead lockers. Good job Alaska airlines for making this Practical change."
Cons: "Since Alaska airlines now has good overhead storage for everyone, why not begin loading with the window seats and then working toward the aisle for more efficient loading time?"
Cons: "Our flight was supposed to leave at 10pm. We all boarded only to be told that some ground crew vehicle ran into the cargo door and scratched it so badly it had to be reported. The report must be filled out and sent to Seattle for review. We were told by the air crew this would take a few more minutes. It took over almost an hour and a half. Screaming babies and a FULL plane. We finally changed planes to the other end of the Terminal. I got no sleep and missed a very special Labor Day Holiday with my daughter because I am sleeping now. I dont understand how your own ground crew can damage your plane and it take so long for you to decide to change planes AFTER BOARDING A FULL PLANE!?!?"
Pros: "Free movies, comfy seats"
Cons: "The WiFi doesn’t work. They didn’t give out any snacks just drinks."
Pros: "Short flight"
Cons: "Nothing to dislike."
Cons: "My checked bag didn’t make the flight. Now I have to wait for it to be shipped to my house."
Pros: "Friendly staff, on time flight"
Cons: "Dirty tray table, crappy snack"
Pros: "I liked that the tv and entertainment was fairly up to date with a variety to choose from."
Cons: "I was taken aback and disappointmented to board a plane which smelled like the bathroom and seemed not to be cleaned for our flight there was crumbs all over my seat. Also the flight attendents barely made an appearance for me to even request some water! This is not spirit where everything is a la carte on a flight. Disappointed!"
Cons: "Flight was delayed due to a maintenance issue. We were put on a different plane and departed. Staff was very helpful."
Pros: "Being on-time."
Cons: "Not having the option to fly from Las Vegas to Pasco on other schedules when booking."
Pros: "Friendly staff."
Cons: "Plane was very hot and uncomfortable, no outlets for chargers, rough landing and take off. Plane left on time but boarding started late and felt rushed."
Cons: "Great service and no complaints on the space on the leg room"
Pros: "I'm a tall guy and the seating was very roomy. The flight crew was extremely pleasant. All in all a great trip."
Cons: "No negative feedback."
Pros: "My original flight was delayed by 2 and a half hours. The booking agent on the phone happily rebooked me to the next day without question."
Pros: "The flight attendants were cheerful and helpful. They like adds the back of the plane right after the first class which aided in getting everyone to their seats quickly. The plane was clean and up to date."
Pros: "I love flying on virgin.. very clean and friendly employess.."
Cons: "I understand Alaskan Airlines and Virgin American is merging but i couldn't check in online for faster service. I had to walk over to virgin and stand in line which was a inconvience because I was traveling with a person with disabilities. If companies are merging it should still be a seamless transition for both the client and companies involved. The confirmation information from Alaska doesn't work for Virgin. This should be updated."
Pros: "My flights were on time.. Aircrafts were clean. Just wish sests had a little more room"
Cons: "Wish seats had a little more room"
Cons: "We had a 4 hour delay, with a departure time being pushed back 4 times. Ground personnel was informed of the shifting departure times long after the passengers knew because of electronic notifications. At a 1:45 am arrival most passengers had to spend the remaining night at the airport. The captain had the audacity to wish us a pleasant "evening" in Portland. No compensation was offered other than a $12 food voucher given at 8 PM when most passengers had eaten and which could not be used in a coffee and snack shop. The $12 did not cover a full meal at a restaurant that accepted the voucher."
Pros: "Was impressed and loved the opportunity to board before passengers with overhead bags. I think it made overall boarding easier."
Cons: "Crew not so friendly and to request for a glass of water for they passed my seat without asking while they asked those around me"
Pros: "Loved the attending attendants! The seats were comfortable and I could get my rolling carry on down the aisle without any tugging trouble."
Pros: "I like everything the attendance flight everything"
Pros: "I upgraded my seat at the Kiosk to an exit window seat with more leg room."
Cons: "Have to buy snacks"
Cons: "The connections waiting from one flight to another were extremely ridiculous."
Pros: "almost everything"
Cons: "there was a last minute gate switch. not sure why that happens."
Cons: "It's always a let down when transferring from an international airline to a domestic one that nickels and dimes you for food and drink"
Pros: "Staff was nice but o can't choose my seat when I book the flight ticket."
Cons: "I can't choose my own seat"
Cons: "Maintenance problems resulted in original aircraft being unavailable and switching to new aircraft at a different gate. More than 45 min late."
Cons: "Flight delay over 7 hours"
Cons: "5 hour delay caused us to miss connecting flights so got stranded in Los Angeles."
Pros: "That I arrived safely"
Cons: "Seats could be bigger after all you get charge for a trip, they could also have more flights and stop cramping up the place then there’s no overhead space. Perfect example of Corporate greed"
Cons: "AA1792 from Dallas to Cincinnati on 6/8/19 had no air conditioning. It was miserable. The brakes needed repair, too. No passengers seated in the premium exit aisle seats."
Cons: "Better customer service, no delays, respect for customers"
Cons: "food and entertainment (5+ hours!)"
Pros: "Not much"
Cons: "Everyone was too hot, sweltering and perspiring, way to crowded and packed. Literally could not moved at all."
Cons: "Missed my flight because they left before the scheduled time. I was there prior to the scheduled time and they had already left. Won’t fly American again...they said “we put it on your boarding pass that the doors close 10 minutes prior to the departure time”. Not on the electronic boarding pass I had on my phone. Who gets a paper boarding pass anymore?"
Pros: "Easy boarding crew was friendly"
Cons: "Flight was late"
Pros: "Loved the exceptional kindness of the staff"
Cons: "Lack of movie or music"
Cons: "Paid for gogoinflight, then is had a big error red screen, that said keep trying back in a few minutes. Never worked. Was not happy. Long flight."
Pros: "CREW GOOD AIRPLANE CLEAN"
Cons: "DEPARTED 1 HOUR LATE, THERE WAS MODERATE TURBULENCE THROUGHOUT THE FLIGHT"
Cons: "Missed connection due to AA gate agent not holding for a couple of minutes for connecting passengers. Also was given incorrect connnecting gate number. Resulted in extra flight and 5 more hours of travel in overnight trip. Also had maintenance delay on earlier AA flight."
Cons: "Filght was delayed by two hour with multiple repairs necessary including a few after we had already boarded. We sat on the tarmac for 1.5 hours."
Pros: "Flight was punctual and service was good."
Cons: "Gate change"
Pros: "Early and friendly."
Pros: "Service was prompt and we arrived on time"
Pros: "Quick, efficient"
Cons: "No food."
Pros: "Good leg room"
Cons: "5 plus hour flight and one movie as entertainment option shown on a tiny screen from cabin headliner. Like in the 1980’s. and do not forget your headphones or you will be buying some earbuds!"
Pros: "Wide seats"
Cons: "Mo food service"
Cons: "24 hr trip. Morning business meeting- How did my bag not make my flight? I would have carried it on, if I didn’t trust AA to provide excellent service. This is now impacting my business."
Pros: "Good cookie snack"
Cons: "Very cramped seating"
Pros: "An early morning flight and all went well."
Pros: "Nice crew"
Cons: "Slow and confusing boarding process"
Cons: "The flight attendants were Garbade"
Pros: "The crew was friendly and helpful. The flight itself was uneventful and arrived 19 minutes early. The follow flight to Toronto was about equally late, but construction and heavy traffic made it unavoidable. I saved a lot of money with the Hopper app. Flying used to be nicer, but this is what cost cutting (anywhere) results in - less service and less comfort. We get what we demand - whether we really want it or not."
Cons: "I miss the 'free' services such as food, but we all know it wasn't that great anyway."
Cons: "My flight was pushed back and I was never notified and I had to reschedule my flight completely from Vegas to Frankfurt"
Pros: "In seat entertainment"
Cons: "Boarding sequence"
Pros: "Staff was friendly and courteous. Arrived early."
Pros: "Better than united. Customer service is awesome"
Cons: "I hated that my flight got delayed for over an hour and I was not informed of this delay. I had people waiting at the airport to pick me up so it would've been beneficial for me to know of the delay."
Cons: "My flight was delayed almost 2 hours and when I went to ask the lady at the kiosk a question I was basically told to go sit doWn and be quiet"
Cons: "The flight attendant was the rudest one I have ever encountered in 47 years. She had short stacked blond hair. Her name tag was covered. She was rude to me and very rude to another passenger. She should be disciplined."
Pros: "General professionalism of crew"
Cons: "Food selection was poor, small quantity, and bad value. Online boarding pass didn't work for return flight first time, but worked a second time."
Pros: "Crew was excellent"
Cons: "Seats were rough and I didn't understand the process of selecting seating for the return trip, so my wife and I had to sit 10 rows apart a few days after we got married."
Pros: "wi-fi access"
Cons: "Flight was late, crew didn't speak to passengers when boarding or de-boarding, passengers had to check carry=on bags due to limited space"
Pros: "After traveling on a budget airline to Las Vegas and having a horrific experience, I couldn't have been more pleased with the comfort and cleanliness of the aircraft as well as the friendliness of the flight crew!"
Cons: "The plane was pretty chilly and I was FREEZING, but when I asked for a blanket they told me they only hand them out to the first-class passengers. In addition, they did forget to download our in-flight movie, but we all make mistakes :)"
Pros: "great gate personnel"
Cons: "late times loading and taking off"
Cons: "They changed my flight at the last moment and my connection was 2 hours delayed"
Pros: "I slept the whole way!"
Cons: "Food very salty and made me thirsty all the time. Asked for plain water and stewardess had to ration amount because she said there was not enough for dinner. So just gave me a small cup and said checked back after dinner."
Pros: "Everything was very professional."
Pros: "Nothing will never book with aa again"
Cons: "Everything terrible no internet no tv no food not even to buy. 2 hours sitting on plan with 2 babies before taking off then another hour in circles waiting to land. Girl on plane with loose dog up and down aisle and more"
Pros: "THERE WAS NOT FOOD MAYBE ONE DRINK THAT WAS IT. ON MY RETURN ONLY A DRINK AND SMALL BAG OF PRETZELS VERY POOR SERVICE. I'D NEVER TAKA AN AMERICAN AIRLINE FLIGHT. THEY KEPT MY SUITCASE IN LAX WHEN MY DESTINATION WAS GUADALAJARA. I HAD NOTHING TO WEAR IT TOOK 2 DAYS FOR ME TO GET MY SUITCASE VERY FRUSTRATING AND POOR CUSTOMER SERVICE WHEN I CALLED TO ASK FOR INFORMATION REGARDING MY SUITCASE."
Cons: "I'D NEVER FLY THAT AIRLINE AGAIN."