Daily cleaning, installation of cabin HEPA filters on flights from Nevada to Montego Bay
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Scores according to KAYAK customer reviews
Pros: "Plane was like brand new on-board WiFi did not work but the in seat entertainment was okay. JetBlue always does a great job..."
Cons: "In seat entertainment system is very slow, WiFi did not work or I could not connect during entire trip."
Pros: "I like the ear plugs and face mask."
Pros: "seat comfortable"
Pros: "Boarding was done efficiently."
Cons: "The crew barely spoke, wasn’t particularly friendly, didn’t make many announcements even while we circled JFK for 25+ mins waiting to land. Attendants didn’t come around much at all. Spent the whole flight with the guy next to me’s arm way past the armrest, pinned to the window; very uncomfortable."
Pros: "The flight staff was friendly and accommodating."
Cons: "There was no staff to check people in until 6pm. There was a line of people waiting for an hour or more who wanted to check in a bit early. Then they announced that all domestic travelers had to use a kiosk. The desk check in was only for international flights. I’m a low tech person and can’t operate kiosks well. I miss being served peanuts with my drinks."
Pros: "Fast boarding, good wifi, awesome to have electrical outlets that actually worked, good entertainment, flight attendant very nice."
Cons: "They did not let me select my own seat. They stuck me in an aisle, which I can't stand. I only flfy JetBlue and only get window seats. Always. They told me there were NO window seats left except $95 extra room. They said I would go through Security priority. That was not true--you ended up in exactly the same giant line as everyone else. AND after shelling $95: (1) there WERE window seats available--so JetBlue basically lied and stole from me (at Christmas time! $95 fewer gifts I could buy) and (2) the seat was attached by Velcro to the seat back and kept coming slightly separated which caused me to end up with a pinched lower back nerve."
Pros: "Plenty of leg room. Very comfortable"
Pros: "Love Jet Blue!"
Pros: "It was good"
Cons: "Cheap on the food"
Pros: "99% of experience was great."
Cons: "There was no coffee or tea on this flight. (And I was craving coffee haha!) There was a grumpy hostess. Other than that all was good!"
Cons: "I was confused of $15 upgrade"
Cons: "Crew was friendly and offered refreshments and snacks"
Pros: "I’m not sure if I was just lucky or if it was the time of day, but I got to the Las Vegas airport I was at my gate in a matter of minutes, I’ll give credit to the staff for keeping the flow moving. The plane had lots of space I wasn’t cramped and the stewardess was friendly and polite and seemed genuine. Next thing you know in walking out of the plane, out of Long Beach airport. Feels like I waited longer for my ride to pick me up."
Cons: "I wish that the airline had a power outlet so I could of charged my phone during flight."
Cons: "Was assigned window seat in front of exit row, which meant i couldn’t recline my seat. guy in front of me pushed his chair all the way back, and I was stuck upright which meant I was cramped the entire time."
Pros: "The smaller crowd flying out of and into was less stressful than flying out of LAX. JetBlue was very accommodating and the staff very helpful and friendly."
Cons: "The luggage pick up area was very chaotic and outdated. Long Beach Airport has a lot of work to do to in this area. Needs a new system to make the process more organized and less of an undignified free for all. Passengers need some training in this area as well in this all about me world."
Pros: "Uneventful which is a good thing. Nice crew. Short flight. Thumbs up."
Pros: "Quick flight 45 mins so pretty good as in got in quick got out quick"
Cons: "Flight was very bumpy for a few mins. Almost scarey. WiFi was free but sucked. Most of the entertainment screens didn’t work. Lucky it was a quick flight"
Pros: "Wasn’t much to like"
Cons: "Seat was uncomfortable, my monitor was inoperable the entire flight, way too hard on breaks during landing."
Pros: "Clean, room, service with consideration."
Pros: "Dude it was fine but it like, just happened"
Cons: "Relax, JetBlue"
Cons: "Rude flight attendant Robin stood and watched a petite female passenger who was having a hard time lifting luggage to the overhead bin. Had a disgusted expression on her face and did nothing to help. Instead of offering a helping hand, she backed off and watched, afraid of being hit by the luggage and avoided the heavy lifting."
Pros: "I'm new to Jet Blue but so far I appreciate how quick and easy all the processes are and so far haven't had issues with lengthy delays."
Cons: "There hasn't; been any consistency with the snack options. some flights have 3-4 options and other flights just 2. I'm have celiac so having gluten free options is always nice but frequently not available."
Pros: "The flight was great, and even when we hit some turbulence, it was announced that although it was unavoidable, it would be rather short lived, which it was. Good job, crew!"
Cons: "The entire time we were at the gate (~ 1+ hr prior to boarding) one or the other Jetblue employees announced OVER AND OVER AND OVER that the information on the electronic screen was wrong. So the question is, WHY? Not why was it wrong. Why couldn't it be changed??? There is no reason that I can think of why an electronic screen cannot be updated or turned off. Whatever excuse that Jetblue can come up with for why the screen remained incorrect, forcing constant broadcast messaging is not sufficient. If it's the airport's fault, Jetblue should be expressing their displeasure at least at the level I am. It was TRULY ANNOYING, and provided no gaurantee that customers were getting to the correct gates for the two flights."
Cons: "My original flight left at 6:43 p.m. yesterday. When my conference wrapped earlier than expected I went to the airport to see if I could get on an earlier flight as when looking on your app there were options at 2:29 p.m. and 4:45 p.m. and both still accepting bookings. When I got to the airport around 1 p.m., the woman at check in informed me that a flight time change would cost me $75. I was surprised as the one-way flight I had looked up before was only $48 so it would have been cheaper for me to just purchase a new flight! Also another woman at the conference said she was able to change flights easily. I don't understand why if there is room on a flight and I am going to the same destination, same airline, why the change fee is so outrageous. This is a simple way that Jetblue could have improved my customer experience. Instead I waited in the airport all day. :("
Pros: "Simple, easy to get through everything. Will use this airline again"
Cons: "Seat assignment, the family ended up separated"
Pros: "No wait time. Except for the flight delay."
Cons: "If my daughter wasn't there to help me with the checking of my bays and boarding pass. I wouldn't know what to do. Remember is not every body can use electronic"
Pros: "leg room, good flying, courteous flight staff, great price."
Pros: "The Airline was able to sit us all together in the same rows. That was important to us as a company to keep everyone together"
Pros: "Every employee I met was courteous and your kiosk wss ez to navigate."
Cons: "I had no in flight entertainment and warm, more nutritionally dense food options would have helped."
Cons: "Delays, delays, delays. They knew the plane was going to be delayed very far in advance yet they didn't notify us. The board at the airport and online even said it was an on time flight up until the moment it was originally supposed to depart (not board). So they knew ( because they didn't let us board) but never updated their info. A simple email would have saved me from getting up 5 hours early just wait 5 hours in the airport. Fu ck them for that!"
Pros: "Easy breezy. Nice staff."
Cons: "The loud family on the plane would not shut up, even after I asked them too, especially the man with the loud baritone voice in the back row. Planes are not places for families to act like they do at home, it is a shared public space. The crew should make announcements that all unnecessary conversations should be avoided, to respect other people's need for peace and quiet."
Pros: "I was running short on time to finish my work in the city before my JetBlue flight. I called to see if it would be possible to reschedule - they made it so painless! They were happy to put me on a later flight and there were many options, and for a very low change fee. I definitely got lucky with availability and really appreciated how painless they made the experience!!!"
Pros: "All the staff was super friendly and approachable. Seats were definitely roomier than united AA and Delta economy seats"
Pros: "I like the hospitality of the crew members everyone was so warm and friendly and make u feel right at home the pilot let u felt easy telling you everything going to be ok and it will be a quick flight over to orlando hearing that let me felt a bit of ease its a great experience i would recommend anyone flying to consider jetblue"
Cons: "I didn't like the fact that we were delayed so long and for all the passenger that had to check in few hours before flight started to feel hungry because of the delays think it was delayed over 3 hours"
Pros: "Orderly boarding"
Cons: "One hour delay. Only one small can to drink and a snack. But flight was in the middle of the night so maybe that was the reason of lack of drinks/snacks"
Pros: "Everything went very well."
Cons: "I was on the same flight from Long Beach to Oakland as the one I got to Long Beach in. I had to get off the plane, to get right back on, in my same seat. kind of annoying"
Cons: "This was my first time flying and I will never fly JetBlue again the service was terrible and the delays were ridiculous. When I asked for an explanationed the staff was less than helpful."
Pros: "The crew prior to leaving was amazing. My flight was cancelled and Yvonne was on thephone for TWO hours getting me on another flight and arranging my connecting flights in order to get me to my final destination as soon s possible. Observing her coworkers I realize this is the norm for them."
Pros: "Everything was great"
Pros: "Delayed 1.5 hrs, then sat on plane for two hours before being returned to the gate, re-boarded 45 mins later and sat on the plane another hour before finally taking off. We were supposed to leave at 10.40, we didn't leave till around 4."
Pros: "I loved that they boarded from the back of the plane first. It is so much more efficient. They also deplaned from both the front and the back which also made getting off the plane quicker. Lots of legroom. Looks like they have comp wifi."
Cons: "1 flight attendant was a little grumpy. The plane could be a little cleaner."
Cons: "1 hour waiting at door gate for no reason"
Cons: "Everything was great"
Pros: "Crew from Washington to Cancún were extremely rude"
Cons: "The man sitting next to me was coughing and not covering his mouth. I am especially concerned given the recent Coronavirus outbreak."
Pros: "Accommodating a lot more than American Airlines."
Pros: "Friendly flight attendants. I appreciate the complimentary bag check for my carry-on bag to the destination."
Pros: "The agent at the bag drop was very helpful. We had two reservations and she took the extra step to call someone and helped check our luggage all the way to destination. Thanks for the wonderful service. Flight attendants were all smiling and very friendly. A very special treat that we got two snacks each which were very much appreciated as it was an early morning flight and we didn't get a chance to get breakfasts."
Cons: "Terrible flight experience from delta"
Pros: "Safe and fast journey."
Cons: "Vegan options for everything."
Cons: "Flight was delayed almost 3 hrs. Ran out of food right before my row. I upgraded my seat but feel I got the short end of the stick."
Pros: "Boarding was efficient. came through often for water, coffee etc"
Cons: "Rotten attitude of most flight attendants (especially boarding door attendant for ATL-LAX portion and first class attendant for LAX-OGG portion). Some of the worst I've experienced in a while."
Pros: "Everything met my expectations"
Pros: "Awesome Customer Service"
Pros: "The crew was great. Flight was on time. Although crowded, boarded went smoothly."
Cons: "Checking bags in Reno was a bit chaotic. Only one representative was there to assist when we arrived an hour before the flight. When others arrived to assist, people went directly to counter and were helped before those of us who had been waiting in line. My seat back screen did not work ."
Pros: "I am usually happy with Delta."
Cons: "Huge smelly person invading my space. Disgusted by his hot sweat on my leg. Used up 10,000 miles and paid too much (watched the fare go down several hundred dollars) and ended up with a middle seat. Not happy."
Cons: "Crew was grouchy and rushed past you without really trying to cater to your needs/ get you what you want."
Cons: "My kids were asleep when the flight attendant passed the snacks . I asked to get the snack for them and she told me they will have to get it in the back of plane once awake. Didn’t argue but was surprised"
Pros: "comfortable flight"
Cons: "Overall: pretty good."
Pros: "Pilot and his ability to maneuver the turbulence. Also variety of snacks."
Cons: "Felt hot in the plane."
Cons: "Flighted delayed due to mechanical issues. Missed connecting 400pm flight. Next flight was 10:25 pm."
Pros: "I love flying Delta. We left on time and even landed about 20 minutes early and all our baggage was at baggage claim by the time we got there. There is also a great amount of tv/movie options to choose from on board. The flight went by so quickly."
Pros: "Very good check in and customs, etc at both airports especially RDU."
Cons: "Only fair to good in flight service."
Pros: "Seat comfortable"
Cons: "Plane journey awful. Speaker had a loud buzzing noise all the time so never heard a word bad landing. Rattling plane Very cold."
Pros: "Comfortable seat."
Pros: "Pilot was courteous, pleasant and kept us informed of flight status."
Pros: "On time, pleasant and friendly flight attendant, no unexpected issues or problems."
Cons: "Grumpy gate attendants at YUL! Could not hear the captain’s comments over the PA system. Shouldn’t the volume be checked every so often? We were offered only water or coffee, bad enough, then there was no milk or cream on board, so water or black coffee... not very impressive! And there was no entertainment so I’d rate that zero but the scale only goes as low as one star."
Pros: "In-flight entertainment, speed of flight"
Pros: "The fact I arrived safely"
Cons: "Delayed 40 min then boarded the plane without pilots. Waited another 30 mins for pilots and by the time they got there and settled weather delayed. Sat on plane for another 30 mins then were finally let off the plane. Quiet announcements for reboard most passengers late. Then waited in line for take off for another 25 min. Whole thing was poorly executed. Would expect better from a large airline"
Pros: "Not crowded?"
Cons: "It's a 6A flight from RNO to SLC meaning you are up really early to get to the airport, checkin and wait. There's no Delta lounge, so you're stuck trying to find something to eat and somewhere to sit well before our flight. The exit row seating does help, but the seats didn't recline making it a bit more uncomfortable."
Pros: "Getting off the plane"
Cons: "This flight was fine compared to the first"
Pros: "Flight attendants very friendly."
Cons: "Being next to lavatory."
Pros: "Friendly and attentive staff. Would definitely recommend . Flight departed and arrived on time."
Cons: "It was it little confusing that I booked with AeroMexico but it was really a Delta flight."
Pros: "I love Delta, especially their newer planes that have screens in the backs of headrests and free movies."
Cons: "Leg room is never enough. I'm 6'1"."
Pros: "great staff . clean. current movies"
Pros: "I liked the fact that I was able to watch a movie on my phone."
Cons: "The flight was very rough at times."
Pros: "Space in seats was better than most airlines"
Cons: "That they charge for bags. It is now an industry standard, nevertheless, it's a way of stealing to customers. Airlines shouldn't charge for bags"
Cons: "Seats not very comfortable-very close quartered"
Pros: "Nothing including the captain who was making the boarding announcements at MCI who talked to me like I was stupid"
Cons: "My flight was delayed almost two hours which caused problems for me arriving late to business appointments in New York. My flight areas also late 45 minutes leaving New York. In both cases it was due to a late airline attendant this is increadably unprofessional."
Pros: "Flight was smooth and pleasant. Cabin crew was very kind."
Cons: "I flew on a 15 year old plane. After my excellent flight to LAS with AA, flying DL was a notable downgrade. No drinks and nuts/pretzels."
Cons: "Smooth and easy"
Pros: "Very attentative."
Pros: "Crew was stellar, very accommodating."
Cons: "Food was WAAAAY to salty. Needs some more flavor than just salt sad to say. Would be nice to be offered an entire can of soda not just a cup full of ice and a tiny amount of liquid. Charging for exit row swats? Cmon.... I'm 6 foot 5, why should a 5 foot 115lb woman get all the extra leg room but I canot?"
Pros: "Comfortable seating and clean interior. Flight attendants are helpful and courteous."
Cons: "Flight takeoff delayed one hour. Boarding has zoning, but with no structural boarding process, resulted some later zoning customers blocking earlier zoning customers in a single line. Suggest using multiple labeled queue lines, like southwest."
Pros: "My Delta flight from Salt Lake to Orlando was the dreaded redeye. Flight was packed, no empty seats. I had a middle row seat. But the plane was new and the seats were comfortable. The flight arrived early.I slept or tried to sleep the entire flight. No complaints."
Pros: "I had a middle row seat for this 3 hour 50 minute red eye flight. The plane was quite new. There was plenty of storage space in the bins above the seats. My seat was very comfortable. It reclined a lot. The leg room was more than I needed and I am 6' tall. The individual TV monitor was great. Delta made a long flight quite bearable!"
Pros: "Love the in flight entertainment. Wouldn't pay an extra fee for it, but love it as a complimentary perk."
Cons: "we had to get off plane and use another one. a hr delay but it wasn't that a bad .better to break down on the ground than in the air"
Cons: "Flight Attendant should dis infect the lavatory everytime a customer uses since they have plenty of downtime (no longer serving refreshments)."
Cons: "The experience was excellent."
Cons: "Maintenance issues which led to a flight delay- understandable But we have been on the plane waiting to taxi. The person talking said it will take “3-4 minutes” to deplane...it’s taken about 45 min... Don’t overpromise and under deliver"
Pros: "SEAT ok"
Pros: "My seat"
Cons: "Delay upon delay"
Cons: "Better WiFi and shows"
Cons: "Better customer service, no delays, respect for customers"
Pros: "I had a passenger next to me with a very heavy perfume scent"
Cons: "Is ok"
Cons: "Because our first flight was delayed over 4 hours we missed our connection and had to be re-booked on the only other flight that still had seats that day. We had previously booked and paid for Main Cabin extra seats in the second row that included extra leg room and free drinks. We ended in an airplane with two exit rows, one near the front and the other near the back. Our seats were right behind the rear exit row in the back of the plane. The seats did not recline and there was limited leg look because the exit row seats were aligned differently due to the crew seat next to the door. Also, the bathroom was right in front of the row in front of us and so it was busy, noisy and smelled. Obviously we didn't get our free drinks either. Now I'm having to fight with American trying to get a refund of the money we spent for the Main Cabin extra fees. The fun never stops. I will never fly American again."
Pros: "Not much"
Cons: "Everyone was too hot, sweltering and perspiring, way to crowded and packed. Literally could not moved at all."
Pros: "Loved the exceptional kindness of the staff"
Cons: "Lack of movie or music"
Pros: "I liked the room."
Cons: "There was no entertainment. Could not get seats together."
Pros: "Great passengers and crew"
Pros: "Not much"
Cons: "Passengers bringing hot food on plane. KFC and McDonalds odours major in first 30 minutes"
Pros: "Not much."
Cons: "Staff at the check-in counter made fun of my surname. Bad start but not noteworthy unless combined with the rest of the experience. The flight was delayed causing me to miss another AA connection by minutes. Waited in line to be told I wouldn't get on a flight til the following day, they couldn't help with accommodation and I wouldn't receive my luggage until the following day. In short, AA left me stranded in a strange city at midnight with no accommodation and no luggage. It was 18 degrees and I was in t-shirt and shorts. What a memory."
Pros: "Early and friendly."
Pros: "Service was prompt and we arrived on time"
Cons: "The fact that for an aisle seat in economy I need to pay extra. I feel nickeled and dimed."
Pros: "I like the ability to stream movies and TV to my device. The seating was also comfortable the head rests are a lifesaver."
Pros: "Excellent service and airplane. Just need better Entertsinment system ( more updated ) and more programs and movies to watch."
Cons: "Entertsinment system , TV's are too small and not enough programs"
Cons: "24 hr trip. Morning business meeting- How did my bag not make my flight? I would have carried it on, if I didn’t trust AA to provide excellent service. This is now impacting my business."
Pros: "Everything was good"
Pros: "Good cookie snack"
Cons: "Very cramped seating"
Cons: "Delay due to mechanical glitch which should have been checked before boarding"
Cons: "No wifi, no personal TVs"
Cons: "I found out at the airport the day we were leaving for Spain that my daughter's passport had to be valid for 3 Months after we returned home from our trip. When booking a flight out of the country it would be nice if Air .com could of mention that to me. We were trying to get to a cruise we had already paid for that was going out of Spain. They would not work with me at all and cx my whole booking. When I tried to talk to them on the phone the man could not speak very good English and was not making any since at all. I let him talk to the British Airlines counter manager and the manager tried to explain that he would have to rebook us that he could not. Air.com was horrible and never helped us out at all. They should not be in business . I paid them of course months ago and I was just out the 1400.00 dollars. British Airlines was amazed that they did nothing to help us out."
Cons: "Servicio a bordo; un sandwiche viejo y agua!"
Pros: "I appreciated the fact that I kept getting flight delay updates...."
Cons: "I purchased the earliest flight of the day from Vegas to Los Angeles so I could be in LA by 11am so I could attend the 1pm Dodger game at dodger stadium... ( I specifically flew into lax for the game that I spent $100 on tickets for) well I arrived to LAS at 5am by 515am I received my first notification that my flight wouldn't be leaving until 1030am.... I was a little annoyed but hey I'm still going to make it to my game, ( I just needed to let my ride know who's lives 3 hours away from LA that my flight was going to be 3 hours late not to rush) well about an hour later I got another notification that my flight was now being pushed back to 230pm.... at this point I have no choice but to look for another flight.... I found another flight on Southwest leaving Las at 1210pm arriving in lax at 120pm... perfect I can still make my game... That flight was boarding on time... ran into some hiccups on the runway... arrive to lax at 130pm... not a problem can still make my game... sat on the runway at lax until 335.... needless to say I missed the game... while in the air I received another text that my American airline flights was now pushed back to 530pm... mind you my day started at 5am on Las Vegas to catch a flight out at 720am.... Now had I not found that other flight I would have been sitting around Vegas airport for over 12 hours.... I was not a happy flier today, specially because the actual flight is normally no more than 45 minutes start to finish... I could have rented a car and drove... would have been cheaper and I would have made it to my game ...."
Pros: "Nice staff"
Cons: "This thing that they called an exit row had no extra legroom whatsoever!"
Pros: "Offer to send the carry on for free at the gate."
Cons: "Have to pay for check in bag. Used to be free!!!"
Pros: "The Ticket agent was very helpful and friendly. The air crew and Flight Attendants were very nice and helpful. The wheel chair attendant who initially took me to my gate in Las Vegas was very friendly, and helpful, and she did everything she could possibly have done, short of leaving another passenger to come take care of me, which wouldn't have been right. I was there when she called her supervisor and advised him/her of my location and of my needs and she received confirmation. Was not her fault."
Cons: "I checked in with American and a wheel chair attendant assisted me to my gate. My wheel chair needed charged and I was two hours early, so the attendant sat me at the charging station because there were no outlets in the gate area. She contacted her supervisor to advise of my location and that I would need assistance. Nobody came for me. I gathered my things the best I could and struggled to get to the gate to get attitude from the gate agent, telling me the wheel chair attendant was there looking for me. What ever happen to using a paging system when you know the passenger who is disabled checked in two hours earlier? Had someone paged, maybe I could have flagged their attention, or maybe they could have called the company in charge of handling their wheel chair attendance and would have known where I could be located. Either way, the attitude is uncalled for, especially when I apologized and stated that the wheel chair attendant was expected to help me."
Pros: "In seat entertainment"
Cons: "Boarding sequence"
Cons: "only food was "cookies" and no variety. Other airlines give at least a choice of the "free" foods."
Pros: "Crew was very helpful and courteous."
Cons: "Nickeling and dimming by the airline -- extra fee for baggage checked -- by the way, airline broke the suitcase; very slow in Las Vegas to get the bags to the right carousel. -- took an extra 45 minutes because airline kept changing carousels. I' m frustrated wit the airline's reservations for seats -- none unless you pay extra. Flying (especially with American Airlines) used to be a pleasant experience. Now it is very hectic -- no reserved seats, cramped seats, little/ no food. I'll drive from now on."
Cons: "Didn't have food or entertainment so I was neither pleased or displeased."
Cons: "Movies was good."
Pros: "On tome"
Cons: "2hour and 45minute layovet"
Pros: "Same as above."
Cons: "Same as above"
Pros: "impressed the pilot was greeting passengers as we boarded AND exited.What a nice man he was too! Cheerful and friendly. Guessed I was teacher!"
Cons: "boarding is awful. People having to practically crawl over each other. Some trying to get into their seat, some have to go further, clogs if people trying to get their carry on overhead. AWFUL! WHY CANT YOU LOAD THE PLANE BACK TO FRONT!"
Pros: "The comfort"
Cons: "The food i have a pretzel bag that someone throw in the floir step on it and the give it to me"
Cons: "Really unorganized this time around. They couldn't seem to get it together."
Pros: "great gate personnel"
Cons: "late times loading and taking off"
Pros: "Great flight attendants and agents, employees care about providing quality customer service to the consumer."
Cons: "No media device on the plane to provide entertainment and the seats are uncomfortable and tiny. My wife is 5'4" &120 lbs and found her seat uncomfortable...we were also sitting in comfort seats. It is 2016, please stop the madness of having coast to coast flights with no entertainment available."
Cons: "Bathroom didn't work, flight late, no air conditioner, rude staff"
Pros: "I slept the whole way!"
Pros: "Very good and safe"
Cons: "Everything was great"
Pros: "Easy bording"
Cons: "Everything was good"
Pros: "One of the nicest flight attendants I’ve ever seen in my life and I travel a lot."
Cons: "Being issued a seat not next to other families when there were empty rows and one seaters available."
Cons: "The rubber chicken in first class was awful. Drinks and wine were good. Service was excellent."
Cons: "Sat on the runway way too long. Hot. Cramped plane"
Pros: "We had a 1pm connecting flight to SF enroute to Los Angeles and it was suddenly cancelled without any notification. Luckily, Kayak had notified me about the cancellation and we immediately called United to take the next flight out. The earliest was at 5:50pm and we didn’t get back to LA till 7:50pm. The 5:50pm flight was late and therefore push everything out..."
Cons: "No communication from United... the crew and staff was fine, it was just the lack of communication that was disappointing! Not to mention, I had my dog boarded at Doggy Daycare and I’d missed picking her up due to the late return back to LA."
Cons: "Seating is very tight and amenities are nada."
Pros: "Flew First Class, so: - Got to eat an drink good stuff... - Plane/seats were clean"
Cons: "But it could have been Economy because: - Had to ask for everything, even a greeting and a welcome aboard drink - Cabin Crew's attitude was very poor; the looks we got! - There was no on-board entertainment or Internet available - Crew gave us outdated customs forms so everyone was delayed because we had to locate proper forms and fill the out upon arrival"
Cons: "i had no space & couldn’t move because passenger next to me should have been required to purchase TWO SEATS!!! I could not move entire flight & he had armrest up & took up my space & full plant so i could not move elsewhere. my neck is still killing me because i had to turn my head to stay away from his face. i will NEVER fly united again."
Pros: "Easy very organized loading."
Cons: "Really nothing"
Cons: "Very turbulent flight"
Cons: "Trail mix was gross, the child sitting next to me spilled her soda all over my pants and throughout the flight kept purposely touching even after I and her mother told her to stop."
Pros: "Our flight was delayed leaving RNO, and the check-in agent moved my seat up to the front even though I had the new "Basic Economy" so I'd have a better chance running to catch my connection upon arrival. She also put my backpack in one of those plastic bags. DCA did not do the same for me."
Cons: "Small CRJ, so seats were smaller as expected. Short flight though."
Pros: "I wasn't so cramped this trrip"
Cons: "Took forever to land freaked me out a lil bit"
Cons: "United was unorganized and they acted as if these cancellations were no big deal. Those two days that we missed could have been spent at work. Now I have wasted PTO time that I can't get back and wasted money at our resort that I wasn't able to get back. One of the agents at Bradley International Airport Sammy put her hands on my friend and screamed in her face USING FOUL LANGUAGE with a line full of people and their children waiting to check in. It was unprofessional and uncalled for. We did get police and management involved. The overall experience was terrible."
Pros: "The crew was great"
Cons: "In a decade of travel I've had three lost bags. Two of which were Air Canada. So I'm going to avoid them."
Pros: "Flight was on time"
Cons: "I am a small person, 5ft 4in 110lbs. The seats are not comfortable and very cramped."
Cons: "Flight turned out to be 3 hours total instead of 1 1/4 hrs because of delays at both ends"
Cons: "Sat on the tarmac in Reno for half an hour because of flight control delay from SFO."
Pros: "At least we didn't crash and die"
Cons: "I've flown with United before, and I've only had nothing but trouble. Decided to give them one last try, since their flights were a few bucks cheaper. Big mistake. They canceled my return flight last minute, and scheduled a new one over 24 hours later. Thus causing me to have to book a hotel last minute, as well as now being AWOL, since my Leave paperwork only lasted until my return date. Had to explain to the chief why I won't be at formation. I'm saving myself the trouble and never flying united again, even if I have to spend more money. United isn't even reimbursing me for the hotel. They basically told me to go f**k myself and file a complaint. They can eat a d**k."
Cons: "Every flight delayed 2 hours plus"
Pros: "I liked that the flight was on time"
Cons: "I did not like the absence of much food for breakfast on economy"
Cons: "Tight uncomfortable seating"
Pros: "Flight out of Reno was delayed due to congestion / back up at LAX. Ground staff patiently helped all passengers reschedule connecting flights / explain options."
Pros: "It was quick but full"
Cons: "The tv broke"
Cons: "Airplane went to the wrong airport and caused 3 hour delay . Missed my connecting flight."
Pros: "The flight itself was great.. However the experience at the airport was terrible.. After placing several calls prior to my departure date to confirm that my 40 inch TV was ok for transportation , it wasn't until I got to the airport to find out that I was unable to take the TV or the TV stand.. I live in Philadelphia and had nowhere to leave it causing me to give it to a stranger in order to make my flight . I am very distraught that the information indicating there was an embargo restricting the transportatione of TV greater 32 inches or boxes to Montego Bay was not given during any of those calls.. I don't understand why that information was not sent in an email prior.. On top of that I placed a call to customs in Montego Bay and was adviced that the embargo is enforced by the airline not customs... If I could some how get some answers regarding this I would appreciate it..."
Pros: "One flight, we sat next to ssomeone with a cat in her lap that threw up and pooped the whole time. The second flight a drunk man yelled the whole flight."
Cons: "No food. Horrible service"
Pros: "The courteous ticket agent at the counter in Reno-that's all."
Cons: "Getting stuck, having to change plans. SUCKS!"
Cons: "Very uncomfortable ride. Now I know what dinners feel like. Recently flew Delta and didn't notice discomfort like this."
Pros: "I was on time. I liked the view."
Cons: "I don't like when they leave me at the gate in my wheelchair. I don't like it even more when they take the wheelchair. I feel really uneasy when I am left at the gate. So I have the wheelchair pusher let someone know from the gate that I am there and will need assistance. Once again being sexually assaulted going through the metal detectors. Outside of being foreign most of the United employees seem like complete morons. Also there was that same bag in front of me. So my legroom was restricted."
Pros: "It got me to Boston!"
Cons: "Uncomfortable seats!"
Pros: "It got me to boston, the pilot etc did a great job"
Cons: "Uncomfortable seats, even in Economy plus"
Cons: "Our flights were all cancelled or delayed and they gave us nothing to apologize. We lost 2 whole days of vacation and the cost of our rooms. All of the customer service people were rude. One lady in particular was so rude I had to walk away from the desk. The movie on the plane skipped and was unwatchable. I hate this airline and would pay more to fly another one."
Cons: "The flight was delayed for almost 5 hours and then cancelled. This delayed my trip with family to Missouri and inconvenienced many people. On top of that, due to cancellation had to stay in hotel without my luggage and my pills that I have to take daily. Worst experience ever!! I need compensation for all this mess!!!!"
Pros: "Didn't like that we have to pay for everything like food & tv"
Pros: "It was a quiet and smooth ride."
Pros: "Did everything you scheduled and nice crew."
Cons: "On the 3 hour and 18 minute trip to NY in the coach section the seats have hard plastic armrests and a paded armrest would make your airline the cats meow. Give the coach section a little comfort please."
Cons: "The flight was over one hour late in leaving and while I appreciate that is beyond the control of the flight crew, one steward was quite rude as we were quickly trying to board as she prioritized serving the first class cabin rather than get us all on the plane. At the very least she could have used commonly acceptable language such as "please, thank you and excuse me" but rather chose to use "wait". As some of us where desperate to make a tight connection in SF, focusing on getting people on board and the plane off the ground should have been the crew focus."
Pros: "The flight"
Cons: "No pretzels or cookies. One of the flight attendants was a bit over the top trying to be cool. It came off as obnoxious."
Cons: "I had no indication that my flight was actually with united and not air canada. I almost missed my flight as a result. Was incredibly stressful."
Pros: "Everything worked. Smooth process. But online check in didn't work well for us."
Cons: "Online check-in."
Cons: "The crew workers attitude"
Cons: "Late take off and had to wait for ground crew when landed"
Cons: "Entertainment was announced, yet nothing came up when I connected with the United app."
Pros: "Got delayed on my first flight, missed my other connections, had an 8 hr layover and almost 24 hr trip, rearranged my entire travel plan. Not united 's fault but not the best flight I've had either."
Cons: "Food need more variety"
Cons: "No me gusto nada"
Cons: "Don't do it. Don't fly Frontier. Business model does not provide real training for the staff. No contingency plans for aircraft failures; no training for staff to handle day-to-day normal flights variances (aka, downed aircraft, weather, airport delays). Had three delayed flights trying to leave out of the same gate, instead of separating angry, tired, hungry passengers, they kept them all in the same gate which heightened tensions. Potential crisis situation only made worse."
Pros: "Everything was perfect"
Cons: "Nothing, is excellent . Thanks"
Pros: "Best pilot I have ever flown with"
Cons: "Politeness and actually hidden bag prices"
Pros: "Landing was perfect!"
Cons: "No dislikes, everything went smoothly."
Cons: "Rude staff"
Cons: "Ruff ride"
Cons: "Checking my luggage and then re-checking my luggage !!! Very annoying and very inconvenient. This is not passenger / customer friendly !!!"
Cons: "Carry on fees"
Cons: "Hidden backage fare for carry-ons. Delayed fight of 1 hour on the way out and 2.5 hours on the way back. Extremely uncomfortable seating."
Pros: "They made me feel like it was safe to fall asleep"
Cons: "Comfort was almost unbearable"
Pros: "Prompt departure. Arrived 15 minutes early."
Cons: "Charged big fee for small baggage."
Cons: "Had I known in advance that there was a cost for carry on & seat assignment, I would have chosen a different carrier. We booked this through Orbits/Kayak, so they too, are to blame for the deceptive practice."
Pros: "extra leg room with seating upgrade"
Cons: "no under seat storage with seating upgrade"
Pros: "The fares are unbeatable"
Cons: "Consistently late."
Cons: "Seating unable to recline and width was small envn for a person of my structure"
Pros: "Thank you"
Pros: "Plane not full. Had row to myself"
Cons: "A beverage would be nice"
Pros: "A health concern with the passenger was dealt with professionally and quickly"
Pros: "Easy and friendly"
Pros: "Good service"
Cons: "The surprise fee for a carry on was a shock."
Pros: "took us over 30 mins to get docked and even start the de-boarding process. very frustrating."
Pros: "good service"
Cons: "not comfortable to sleep and not good leg room"
Cons: "Can't take a carry on or you pay. Lame!"
Cons: "there's no free drinks. not even water."
Cons: "• Questionable luggage policy • Fees for carry on luggage • Fees for seat selection • Very, very uncomfortable seating • Plane smelled bad • Will not fly again"
Cons: "Unable to recline seat and no entertainment."
Cons: "Not enough legroom"
Cons: "Took 40 minutes for our luggage to finally get to the courasel. You'd figure people that works there would be ready to get our bags as soon as they knew we were landing."
Pros: "Terrible experience when we arrived at las vegasc in a cab. There was no one at the counter to assist us. We both needed wheelchairs to the gate. We had to walk inside to the counter. both of us use electric wheelchairs when we are at home. Walking is very difficult and Frontier was not there to assist us at the curb. This one experience ruined flying on your airline. Sandyntx"
Pros: "Well Seated on the very first row of the first Class; and everything else went very good."
Cons: "Explore the frontier of fees!"
Cons: "It's the most basic you can get... I never seen an airline that offers more alcohol than good onboard I spend over 3- 1/2 hr completely starving The seat doesn't recline no entertainment what's so ever . It's 2016 Let's stop this world war 90's"
Pros: "Check in procedure"
Cons: "Sitting arrangement, friendliness of the staff"
Cons: "The seat is not comfortable."
Pros: "Hate your website ... About as clear as mud"
Pros: "Wasn't the best, but was good for what I paid for."
Cons: "Seemed like everything. Was a la carte. I would fly again, just wouldn't be my top pick."
Cons: "Will not fly frontier ever again."
Pros: "Everything went smoothly"
Cons: "Paying extra for what would have been a carry on for UA or AA"
Cons: "Got stuck paying $90 for our 2 roll-on bags"
Cons: "Not enough leg room."
Pros: "QUICK AND EASY. NO LUGGAGE HASSEL"
Cons: "TO MUDH TRUBLANCE"
Cons: "One of our suitcases was damaged and will have to be replaced. It appeared to have fallen off the cart. Zippers broken, suitcase bent and all scratched up. Had to wait at baggage claim for almost an hour."
Airlines flying from Nevada to Montego Bay have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Nevada to Montego Bay
Masks required on board, masks provided on flights from Nevada to Montego Bay
Social distancing seating
Middle seats unavailable to book on flights from Nevada to Montego Bay
Testing for antibodies, testing for symptoms for flights from Nevada to Montego Bay
Waiving of change fees. Search flexible flights from Nevada to Montego Bay