Pros: "The flight was on time"
Cons: "too crowded"
Cons: "The man sitting next to me was coughing and not covering his mouth. I am especially concerned given the recent Coronavirus outbreak."
Pros: "Seat comfortable and the seatbelts actually fit!"
Cons: "Nothing relly"
Pros: "Cree was great. The switch from one airplane to another was smooth. Snacks were great selection and enjoyed the WiFi"
Cons: "Everything was great"
Pros: "this is the airline"
Pros: "Crew was really nice."
Cons: "My first flight was delay because of that I lost my second flight."
Cons: "We left Salt Lake City so late that I missed all my train connections and ruined my plans."
Pros: "Standard boarding The plane was on time"
Cons: "Better boarding process.Such as the one used by Southwest"
Pros: "The flight was on time the crew and captain was very helpful. They got us on and off quickly and safe"
Cons: "Nothing"
Pros: "Almost 3 hours of delayed"
Cons: "Almost"
Pros: "Crew was the best I have had in 2019 on Delta, the only good crew."
Cons: "Everything at the Atlanta Airport. From the airport and staff itself to those working for Delta Airlines. It has been so bad, that I am thinking of flying with American Airlines again and avoiding the Atlanta Airport all together. Absolutely the worst airport in the country, Delta not much better"
Pros: "Good entertainment options."
Cons: "Only water and coffee available. Flight had been delayed over an hour."
Pros: "Nothing"
Cons: "I paid to be in row 1 first class, when I checked in I was in the first row, then as I boarded I was told my seat changed to the back row in first class for no reason at all. I choose the 1st row for a ready and I expect to sit there! 2 flights in a row that Delta moved my seat for no reason"
Pros: "Entertaining crew"
Cons: "On time arrival (we were late)."
Pros: "I like flying Delta. Make you feel comfortable and at ease."
Pros: "The crew was nice, the flight was so short, there was little interaction with them."
Cons: "Boarding was a disaster, people didn’t have seats which caused a delay in boarding. It was a mess. The seats were uncomfortable and too small. I know it’s a short flight but it was just too tight in there. The flight was delayed and the communication was all over; the time was constantly changin"
Pros: "The crew was great. Flight was on time. Although crowded, boarded went smoothly."
Cons: "Checking bags in Reno was a bit chaotic. Only one representative was there to assist when we arrived an hour before the flight. When others arrived to assist, people went directly to counter and were helped before those of us who had been waiting in line. My seat back screen did not work ."
Pros: "Don't know yet, because I have not left Korea."
Cons: "Not happy that DELTA changed my flight again and now I arrive (6) hours later in Philly. Longer layover in Detroit is not comforting! Hoping/praying that DELTA doesn't change more on this flight going home!"
Pros: "comfortable flight"
Cons: "N/A"
Pros: "nice crew"
Cons: "terrible seat comfort, late departure due to airline’s booking problems"
Pros: "Flight was safe, smooth & fast."
Pros: "Pilot was courteous, pleasant and kept us informed of flight status."
Cons: "Seats have no leg room!!!"
Pros: "It was too cold on the flight. I asked for a blanket and luckily the stewardess had one. However, before giving it to me, she told me it was the only one on the flight!"
Pros: "Smooth , fast, comfortable"
Pros: "Crew was awesome"
Cons: "No TV unfortunately"
Pros: "What I liked was getting to my house."
Cons: "The air-conditioning was extremely cold; on the positive side, I was given a blanket. The plane did not have any kind of tv screen in which to watch films or programs. Space was unbelievably tight between seats and rows; I cannot imagine a horizontally or vertically big person having any level of comfort. In general, the service was quite poor, making me wonder how does Delta treat the flight attendants, for they seemed tired and careless. The above did not happen in any of my other flights: Atlanta-Guadalajara, Guadalajara-CDMX, CDMX-Atlanta."
Pros: "Everything, smooth flight with an entertaining crew."
Cons: "NA"
Pros: "The exit row seats reclined."
Cons: "USB charging didn't appear to work. No meal service. Very brief lay over. This is bad because a 6A flight from RNO to SLC with a <50m layover and then a SLC to PHL flight means that you do not get any food until 11P when landing in PHL."
Pros: "Not crowded?"
Cons: "It's a 6A flight from RNO to SLC meaning you are up really early to get to the airport, checkin and wait. There's no Delta lounge, so you're stuck trying to find something to eat and somewhere to sit well before our flight. The exit row seating does help, but the seats didn't recline making it a bit more uncomfortable."
Pros: "Crew was great"
Cons: "No entertainment on flight. No smoking in Minneapolis airport"
Pros: "Flight attendants very friendly."
Cons: "Being next to lavatory."
Pros: "Everything went smoothly. The staff were friendly, the flight fast and calm."
Cons: "Nothing that can be done, just tough being 6'5" in a connection plane."
Pros: "Made it out of Detroit that same day! Friendly flight attendants!"
Cons: "Flight was delayed. And then cancelled. We were booked into a later flight 8 hours later that was also delayed again due to weather but we did make it out of Detroit that night. Other people were not as lucky."
Pros: "They have great and friend staff."
Cons: "Delta treats any passenger that isn't a member of their skymiles or anyone that doesn't purchase a seat in advance like peasants. You don't get assigned a seat until YouTube up at the airport... That's fine, not really a big deal. But because you didn't select a seat, they don't let you print or view your boarding pass on your phone, forcing you to go to the checking desk. For someone that has TSA pre check and travels alot, all that extra time adds up and can sometimes cause you to miss your flight. Because there is on "fast line" when you check-in like there is at the security check point. I only have this problem with Delta, never American airlines..."
Cons: "my flight from JFK to Cancun had entertainment (TV, movie screen, headphones, etc). This one did not. Was kinda disappointed."
Pros: "Seats were comfortable"
Cons: "If flight is full all the time get a bigger plane"
Cons: "NO ENTERTAINMENT no snacks on the second flight after an hr 24 layover AND 52 minutes delay, seat near the bathroom which smelled horrible"
Cons: "All "carry-ons" were taken at the jetway, which was fine. But, when we landed, as passengers were trying to get off of the plane, the attendants were putting all of the collected luggage at the entry to the jetway. It created congestion. Then, anyone who had luggage, had to lineup against the side of the jetway, awaiting their luggage, and increasing the congestion. First, it was inconvenient. Worse, if there was any kind of emergency, I believe it would have created a unsafe environment. Very Poor Design & Process ! ! !"
Pros: "Our plane had mechanical issue with a parking brake which they left us know about once we loaded the plane. Unfortunately it was going to take to long so they switched us to another plane."
Cons: "Airlines in general need to enforce the carry on luggage rules. If it doesn't match the dimensions for the carry on specks then make the people Check it. Don't let it go. If I paid for a seat and I'm allowed two carry ons then there should be room for them. Don't ask people to check bags because of a full plane. The crew should have there own place to store their belongings, not where the passengers do and take their space. The life rafts need to be easy to get to but again should take up a spot a passenger has paid for their luggage to go. If that is the only space for these items then don't allow passengers to bring two items if in those seats or on the whole plane. It's really disappointing when your told you may have to check your bag because there's not enough room."
Pros: "Cookies"
Cons: "Space"
Pros: "My Delta flight from Salt Lake to Orlando was the dreaded redeye. Flight was packed, no empty seats. I had a middle row seat. But the plane was new and the seats were comfortable. The flight arrived early.I slept or tried to sleep the entire flight. No complaints."
Pros: "The attendants"
Cons: "The delay and no free wifi."
Pros: "Tail winds provided an early arrival. When my flight was rebooked due to a delay on my first booking I was upgraded to Permium booking and drinks were complementary on the flight from Atlanta to Philadelphia."
Cons: "Super loud. Couldn't talk to anyone without shouting. No view out the window, as the engine was about 5 inches outside the glass. Not sure why there even were windows for these seats, as they probably just let in more sound. Also right next to the bathroom, so frequently smelled bad."
Pros: "Nothing"
Cons: "They didn't even get me to Philadelphia they delayed the flight for 6 hours then cancelled it offered to rebook me the next day and $15 compensation when i declined. $15 for pretty much ruining my Christmas nice job delta never again"
Pros: "Great comfortable seats"
Cons: "Too much turbulence"
Pros: "Easy boarding process, friendly crew member and smooth flight"
Cons: "The flight was delayed which impacted our connecting flight."
Pros: "Clean plane, fast boarding process."
Cons: "No power to charge a device. This really is unacceptable in today’s world."
Pros: "Staff was friendly"
Cons: "It was crowded"
Cons: "Everything was perfect and on schedule! Thanks for the wonderful experience"
Pros: "Crew was amazing"
Cons: "N/a"
Cons: "food and entertainment (5+ hours!)"
Pros: "I like to staff and flight."
Cons: "My legs are too long for the seats"
Pros: "Roomy seats excellent service good food"
Cons: "Need better choices of movies"
Cons: "Mobile boarding passes did not work and required us to go back to the service counter and print the tickets. Luckily we had time but this was a hassle given we were traveling with our 3 year old. The woman at the service desk quickly helped us print the passes but stated the mobile boarding passes tended to not scan. They should have told us to print the passes the first time we were at the counter if they knew the mobile passes tend to not work."
Pros: "Crew is helpful, seats comfortable, flight and baggage on time. Food was good for the airline."
Cons: "International connection experience is awful. I understand that AmericanAirlines is not responsible but no help or explanation was provided either."
Pros: "Couple of flight attendants were really nice!"
Cons: "Most of flight attendants were rude. No personal touch at all. Felt like they wanna rush and be done with flight asap. Entertainment selection is really poor for 9 hours flight. Expect more new movies and American tv shows. Concerts up to the date would be nice."
Cons: "Seat was uncomfortable, no entertainment, barely a snack. Sadness."
Cons: "Too many delays that made me miss the original time I was to catch my connecting flight. Missed my appointment in Spain as a result..."
Pros: "The only good thing about this flight was the free plastic cup of water they gave us right before we landed. Thanks!"
Cons: "The stewardess was outright mean! I am disabled and showed up in a wheelchair. The woman had the nerve to ask me if I was really disabled or if I was using it to cut the line. It was really horrible!"
Pros: "USB port at seat. Smooth ride and landing. Complimentary wine."
Cons: "Some of the typical unfriendly flight attendants. No way to get comfortable on the 10-hour flight. Horrible movie and other "entertainment" selections. Had to wait about 45 minutes on the tarmac after landing because they couldn't get an available gate for our scheduled flight. Beats the 5 HOUR delay on the flight out to Athens though. I have to say that's all the usual American Airlines incompetence. The cockpit crew always seem great though. I don't fly American unless I have to."
Pros: "Ease of travel. Seamless boarding process."
Pros: "It was on time. I liked the head rests on the seats."
Pros: "Not much here. The seats were ok, but the rest of the flight the airline was just poor."
Cons: "The airline is so outdated and behind the times of their competitors, their in that they don't have in flight entertainment unless you download their app and give them your email address. On top of that when I originally booked my flights, I had made sure to have 1.5 hr for a layover between my connecting flights. Well, they decided to move up my connector such that I had 25 minutes to run across 2 terminals. They only give you pretzels on the plane, and a single soda drink. They offer you "food bundles" but why do I want to pay $8 for a sandwich that costs $1 to make."
Pros: "Good time for flight"
Cons: "Tight, hot inside plane, no refreshments"
Pros: "On time arrival"
Cons: "No movie screens, no video screens, no charging options, no blankets, no pillows, no fun."
Pros: "Loved all the meals. Tasty, well-coordinated."
Cons: "Attendant took too long to hand out drinks, then ran out of water for the back of the plane. By the time we got water it was almost time to land."
Pros: "On time, non stop"
Cons: "New higher prices for less service."
Pros: "great flight! THank You"
Pros: "This was a completely hassle free trip. No aggressive, angry flight attendants. The usual United Airlines features that I have become numb to were entirely a absent. The 2 hour delay did not happen!"
Cons: "The attendants could have come down the aisles a few more times. I got pretty dehydrated & had to get up & ask for water."
Pros: "The crew of the plane going to Rome was very nice. Food was good. And the departure was fast."
Cons: "The entertainment system crashed and they had to reboot it. Also the system was old and the touch screen was not responsive. The headphone jack was put in such a bad place that I broke my headphones accidentally while moving."
Pros: "The un seat entertainment"
Pros: "Comfortable and food was great So was the service"
Cons: "No complaints"
Pros: "Staff were helpful."
Cons: "It was advertised that one can see entertainment through WIFi, but from my iPad, i can't connect to this WiFi. I tried several times until I just gave up."
Pros: "On time and clean"
Cons: "No legroom! Felt like a caged animal. No power for my devices."
Pros: "Great hard working crew. Good food and snacks. On time!!!"
Pros: "Comfy/roomy seats, friendly staff, female pilot!!"
Cons: "It was freezing and blankets were not available. It is typically cold on flights but this felt like sitting in a freezer. That is the o not reason I gave 4 stars and a 3 star for comfort"
Pros: "Crew was fine and meal service was decent"
Cons: "Stood on the jetway for 30 minutes due to some issue with boarding. Aircraft was tiny, not enough bathrooms for such a long flight. Dirty bathrooms and long lines."
Cons: "Flights out of RDU to Philly were late. AA will not let you get on another flight going to the same destination if your checked luggage has been committed to particular flight beforehand. You have to fly with your luggage."
Pros: "Flight attendant"
Cons: "Delays Was told my ticket had been canceled"
Pros: "Flight was great. Landed a few mins early"
Cons: "Not much selection of snacks. No tv"
Cons: "Entertainment screen did not work which affected 6 passengers, rows 34 and 35. Flight attendants kept saying there was nothing they could do. They didn't return to give us an update. We had to ask three times to different attendants."
Pros: "My flight had a really tight connection at London Heathrow. Then my flight from Vienna arrived 10 minutes late which made it even worse. A very nice BA agent met me as I deplaned at London Heathrow and ran with me thru Terminal 3. Helped me clear security with a priority card and ran to my gate with 2 minutes to spare. The women was really nice and if it was not for her I am sure I would not have made my connection. I don't know if there is anyway to track her down and thank her but I would like to do so. The flight attendants were OK but not excessively helpful."
Cons: "Having to reclear security. I understand the necessity though. The touch screens for the inflight entertainment did not work well. Food was Mediocre at best."
Pros: "Boarding was smooth"
Cons: "Plane is dated and a little crowded"
Pros: "Free drinks!!!"
Cons: "No leg room"
Pros: "My wife and liked the food selection during both flights. We also liked how one of five flight attendants actually seemed to enjoy their job. And also how that one flight attendant made sure we were taken care of."
Cons: "Initially upon arriving in phili, my wife and I boarded the plane and I walked on the plane first than immediately my wife was asked by a flight attendant if she was supposed to be on the flight without any explanation at all, it was weird and disheartening. Also other than one flight attendant actually seemed to enjoy what they were doing, and I am a big customer service man, and some of the attendants didn't seem to care AT ALL at many points, very disappointed. Also he plane that we took out of the United States to go to Ireland was very small, and the plane to return us to the states was very small as well. The flight from our connection in phili to go to Charlotte was the biggest plane we had, just for a two hour ride.. really disaipointsd with American Airlines."
Pros: "Crew"
Cons: "To many delays"
Cons: "the one flight attendant kept running into my shoulder when I wasn't even hanging out in the aisle. I am okay with getting bumped but when I have someone constantly hitting me and running into me with some force it gets old, plus they all seemed rude. Also no chargers or entertainment for 41/2 hours. Will be flying with delta from now"
Pros: "The flight was on time, I like the assigned seat, and the service was pleasant."
Pros: "The crew was friendly and helpful. Very pleasant"
Cons: "There was no Chardonnay available."
Cons: "The rubber chicken in first class was awful. Drinks and wine were good. Service was excellent."
Cons: "Kept getting delayed"
Pros: "The crew was great However my neighboring seat mate tray was stuck. They compensated both of us however those should be check in first class."
Pros: "I typically have a way better experience with United than I do with the cheaper airlines (such as Frontier & Spirit.) I like that I can check a bag for free when I book with my mileage credit card and that I can carry on a bag without hidden fees."
Cons: "Sat on the runway way too long. Hot. Cramped plane"
Pros: "Nothing."
Cons: "Worst crew, bad food, small personal space. Cheapskate company."
Cons: "Seating is very tight and amenities are nada."
Pros: "not much"
Cons: "too many crying babies"
Pros: "Flight was on time. Everything went smooth for being in coach."
Pros: "There were some great employees but unfortunately one of the team didn't share their personality"
Cons: "There was one employee or steward who just didn't seem to want to be there did his job but compared to the others was not on the same page of the team"
Cons: "Tight seats, seat belt uncomfortable"
Cons: "Delayed departure and several gate changes"
Pros: "Easy very organized loading."
Cons: "Really nothing"
Cons: "Very turbulent flight"
Pros: "Associates were nice and knowledgeable. The airplanes were comfortable. Love the onetime performance of scheduling."
Cons: "Unite Airline performance wasn't the good. Also, there was nobody in Chicago to help us with the transferring process."
Pros: "There was a delay due to thunderstorms and the female pilot handled it extremely well"
Cons: "Flight turned out to be 3 hours total instead of 1 1/4 hrs because of delays at both ends"
Pros: "FREE TV on the plane....all planes should have it."
Pros: "At least we didn't crash and die"
Cons: "I've flown with United before, and I've only had nothing but trouble. Decided to give them one last try, since their flights were a few bucks cheaper. Big mistake. They canceled my return flight last minute, and scheduled a new one over 24 hours later. Thus causing me to have to book a hotel last minute, as well as now being AWOL, since my Leave paperwork only lasted until my return date. Had to explain to the chief why I won't be at formation. I'm saving myself the trouble and never flying united again, even if I have to spend more money. United isn't even reimbursing me for the hotel. They basically told me to go f**k myself and file a complaint. They can eat a d**k."
Pros: "Everything"
Cons: "Nothing"
Cons: "Every flight delayed 2 hours plus"
Cons: "Flight never happened. American Airlines saved the day. It seems to me, the issues with United are deeper than we ever thought. I was highly disappointed with their inability to rectify the situation."
Cons: "i sat in front of the exit row which was feeezing. My boyfriend and I needed extra blankets because it is a red eye and sleeping is important but they would not give them to us. We were pretty much shivering the entire way home and could not sleep."
Cons: "Flight attendant were not courteous"
Cons: "Tight uncomfortable seating"
Pros: "It was quick but full"
Cons: "No internet so made for a boring flight"
Pros: "Staff was very kind and genuine"
Cons: "the plane was absolutely freezing cold!"
Cons: "Paying for baggage"
Pros: "One flight, we sat next to ssomeone with a cat in her lap that threw up and pooped the whole time. The second flight a drunk man yelled the whole flight."
Cons: "No food. Horrible service"
Cons: "Internet was down the whole time"
Cons: "Not enough leg room or seat size. Just uncomfortable."
Pros: "very smooth and fast"
Cons: "some of the united employees were rude"
Pros: "It got me to Boston!"
Cons: "Uncomfortable seats!"
Pros: "The man at the counter gave me a much better seat than I originally had. He was pleasant and very customer-friendly. I can't remember his name but he had brown hair, glasses and a mustache. I was extremely exhausted from my Las Vegas flight and it helped me greatly."
Pros: "Everything"
Cons: "N/a"
Pros: "Everything went smoothly and as planned"
Pros: "Attendants were nice."
Cons: "No entertainment screens & last seat didn't recline."
Cons: "Our flights were all cancelled or delayed and they gave us nothing to apologize. We lost 2 whole days of vacation and the cost of our rooms. All of the customer service people were rude. One lady in particular was so rude I had to walk away from the desk. The movie on the plane skipped and was unwatchable. I hate this airline and would pay more to fly another one."
Pros: "Nothing"
Cons: "The flight was delayed for almost 5 hours and then cancelled. This delayed my trip with family to Missouri and inconvenienced many people. On top of that, due to cancellation had to stay in hotel without my luggage and my pills that I have to take daily. Worst experience ever!! I need compensation for all this mess!!!!"
Pros: "It was a quiet and smooth ride."
Cons: "There was a sick passenger on board. The crew spent 40 minutes trying to convince him to get off the plane. He refused and after 40 minutes, they left him on and we finally left the gate."
Cons: "I had no indication that my flight was actually with united and not air canada. I almost missed my flight as a result. Was incredibly stressful."
Pros: "Peaceful"
Cons: "The crew workers attitude"
Cons: "Had to pay for my own shuttle to the train station (an hour away) and sit on an overcrowded train for hours. Extremely disappointed. Flight was canceled do to "air traffic control." No attempt was made to put me on other carrier's flights even though there were open seats with another airline."
Pros: "Flight left OT."
Cons: "Uncomfortable slimline seats."
Pros: "The crew was fine but the seats were horrible. I paid $67 for extra comfort and there was none."
Cons: "The seats"
Cons: "Boarding everyone in wheelchairs prior to or after everyone else. They brought 5-6 people down in wheelchairs while we were all lined up on the jet bridge and it created unnecessary chaos."
Pros: "The softest landing on our whole trip!"
Pros: "Seats are not that small . It’s comfortable"
Cons: "Was the worst flight ever check in was opened late , computers were down , boarding was horrific , problems with many people and seating , flight left late ,"
Pros: "Nothing. I had to miss this flight because I wasn't allowed to board my earlier flight."
Cons: "Allow online check-in. Make the process less complicated and confusing. I had to sort through information from two airlines, kayak.com and kiwi.com. too much!"
Pros: "the cute baby infant of me."
Cons: "everything. I will not fly frontier again"
Pros: "Crew was good. On schedule departure and arrival"
Pros: "The flight was fine and the crew were nice."
Cons: "Gate agent was too much. A family had not been required to pay for carry ons on their outbound trip but she required them to pay $250. English was not their primary language. The mother apparently swore in Spanish- agent threatened to call police. Disagreed with FA, kicked off family."
Pros: "The crew was very good, the plane was clean. The seats seemed brand new and were relatively spacious."
Cons: "I was not made aware that the regular seats do not recline as they do on all other airlines I have ever traveled on. Since I was taking a long, red eye flight it was impossible to sleep. When I asked an attendant I was told that they are 'predesigned for your comfort'..."
Pros: "Everything good"
Cons: "The chairs"
Cons: "We waited in line at the check in counter for an hour and a half. There were only two people working and probably 300 people in line. Then going through TSS....took about 30 min....we had to RUN just to catch our flight. Even though we were there almost 2 1/2 hours early. Made for a very stressful start"
Pros: "Boarding went ok with no problems"
Cons: "Good thing o had an isle seat. The two people in the seats beside me were large and that made the one setting beside me take up part of my area. Part of my body was covered by her the entire flight except when I got up to go to the bathroom. Leaned into the isle most of the flight. Really annoying to have half a seat."
Pros: "The crew was friendly. They got me to and from my destination safely."
Cons: "I resented the fact that we being charged about $3.00 for a can of soda after we paid premium for the flight and there was absolutely no entertainment. Hated the fact that I paid almost $80 just to take my clothes o. My vacation. Guess I should have gone naked, would have been $80 cheaper."
Pros: "Nice crew."
Cons: "Our flight was supposed to leave at 6:40 PM but was bumped back until after 8 PM due to storms in the landing city however two other airlines in the same airport heading to the same city left on time."
Pros: "fast boarding for my zone"
Cons: "the flight attendants on this flight had a lot of attitude straight away, one in particular. was rude to several passengers at boarding and deplaning. it was a redeye, but they kept the overhead light on the entire flight and talked at top volume for the entire time. no one in the rows around me slept because of this."
Cons: "It was a very rough and uncomfortable, no drink, not very nice flight staff"
Pros: "Efficient, expedient in terms of checking in and boarding"
Cons: "Although I knew about the charges for carry-on luggage. I was surprised that some people were able to bring oversized bags unto the overhead bins. Those bags should have been checked. And some people had more than one on board bag. They had backpacks, handbags and plastic bags. customer service of crew was inconsistent. Some crew were professional other crew were hurrying, and stressed, others acted silly and tried to clown around. This is not a big deal just an observation. The seats should recline"
Pros: "The crew was fine. The plane was clean."
Cons: "When I booked the flight I was not given a chance to choose my seats and was charged $16 a seat when I checked in. It took 45 minutes to get my luggage after my flight! Didn't appreciate them trying to get me to sign up for credit card on the flight!"
Pros: "Cheap airfare. Stretch seating option."
Cons: "Where do I start? Going to Vegas (from Chicago), we sat on the tarmac for 90 minutes with no explanation. We finally took off after that, and no attempt was made to regain lost time. In fact, the flight took even longer after we were up than the original plan. The seats were very uncomfortable. I don't know if the seats on the return trip had more padding, but there seemed to be a noticeable difference between the two flights, not just by myself, but noticeable in the lack of squirming on the second flight by everyone else as well."
Cons: "The plane had by far the most uncomfortable seats I've ever been in. They might as well have had metal fold-up seats. I paid extra for a specific seat, and when another passenger took it, a flight attendant gave me a hard time when I asked them to move. I was unaware that I'd have to pay $40 just for a carry on until AFTER I booked the flight, in which case I would've just chosen a better airline."
Cons: "The flight was delayed for no reason given. The seats don't go back anymore-that sucks for long flights. To charge $2.99 for a soda that once was complimentary is insane! The bag prices are ridiculous. You trick people by offering ok prices for the original airline ticket, then charge outrageous prices for bags and drinks. Very disheartening. I will never fly Frontier again."
Pros: "Super professional, courteous, and helpful flight staff. Seat was uncomfortable, but it was a short flight, so I had a weird plastic bottle of wine and cared less."
Pros: "Nothing!"
Cons: "Lots of delays and cancellations. Customer service is not helpful. They only care about their ticket and will not reschedule you with another airline."
Pros: "If you're flying frontier your not doing it because of how luxurious it is. You're doing it because it's cheaper than most. Yeah they rob you with the bags and paying for anything not water on the flight. But what can you expect for the cost? The crew is almost always good from experience, but customer support online is a nightmare. It is by far and away the worst customer support services I have encountered. The actual people that work at the airport and fly are good but if you need to make a call you are screwed."
Pros: "Friendly staff."
Cons: "Seats don't recline, and the tray tables are a little bigger then the boarding pass. Fine for a short flight but not a cross country one."
Pros: "check in crew were very pleasant and helpful, making the check in process very smooth despite multiple people, skis,etc. You are getting nickeled-and died- but I planned for that in advance, and despite that it was still a value compared to other airlines."
Cons: "seats are uncomfortable. If flights get cancelled (mine were not!), you are screwed because Frontier does not partner with other "sister" airlines, so you will have to wait a long time for a rescheduled flight or change airlines on your own dime"
Pros: "Flight crew was very nice and courteous. The flight itself was smooth."
Cons: "Seats do not recline and not enough leg room. When boarding they should let people in the rear of the plane board first."
Pros: "The flight was very good. It was on time and crew was nice"
Cons: "You have to pay extra for everything which was a bit much. It was cheaper to have luggage checked than carry on which did not make cents."
Pros: "Frontier's flights is very inexpensively priced. It is a budget airline but clean and comfortable. Baggage and food are added to your ticket price so if you don't need these items the price is right."
Pros: "I thought the planes were nice and clean although I guess that's the point."
Cons: "Charging for the first piece of luggage/carry on just isn't nice. I can see charging for people who fly with excessive pieces but this is my first time flying Frontier and to charge someone who brings one airline approved suitcase just isn't nice. I'm sure it's too much to ask for ANY sort of TV/Movie. I mean you fly to Orlando, if you put on a Disney movie it would be like shooting fish in a barrel and may even keep the kids a little quieter. Seeing as I have no children it would be great to have them slightly entertained if only for a little peace. I could care less about food/beverage options which of course were extra which I quickly realized was the name of your game. My reasonably priced $200 plane ticket became a $340 plane ticket once I realized there are no options but to either pay for my luggage or vacation naked. Also I was charged one price on my departing flight and a different price on my return flight for my luggage. When I asked why I was told the prices changed that very week. How convenient for your airline and nobody else."
Pros: "I highly recommend them, will use this airline again"
Cons: "Only thing that they wanted to charge extra for window seat and plane wasn't fully booked, otherwise the best service"
Cons: "We paid for seat both way. Our returning flight moved our seats so we were no longer sitting together. Had to then go through the check in line ( even though we already had our boarding passes) to have the seat problem resolved. Only to be told that we never purchased seats. I had the documentation of the purchase and was still told we did not purchase seats. Not pleased."
Pros: "Crew was great. Price was even better"
Cons: "Tray tables too small."
Pros: "The pleather seats seemed clean"
Cons: "They would not let me check in before my flight. The online site was not working and I got to the airport a bit late due to traffic . When I got there I was told it was too late....there was no line in security and could easlily get to the gate. I was 40 minutes early and since I was not 45 minutes early they wouldn't let me check in. I had to wait until the next day for a flight back. Missed work and they didn't seem to try. So annoying . Will never fly with them especially when you factor in the bag fee of 60 I could have taken a better airline"
Pros: "Only positive was that it was a red eye so I slept through the in air portion."
Cons: "Delayed for 2.5 hours apparently to wait for flight attendants from another flight. Seat confusion amongst passengers. Seats are worn and terribly uncomfortable."
Cons: "Couldn't move the seat back at all. Couldn't sleep."
Cons: "Every time we fly with Frontier we are always delayed for hours. My husband did not even want to fly with Frontier but i told him this time may be different but I was wrong. Flight was suppose to leave at 9pm we didnt leave until close to 12am. Also, I am pregnant so I was so looking forward to arriving on time and getting food and into bed. (restaurants close at 8 at the Indianapolis airport) Very disappointing will be the last time we fly Frontier."
Cons: "Both times flights were delayed by minor maintenance or paper issues. Seems Frontier is not so efficient at preparing flights mechanically and paperwise as other airlines. Or maybe they had to run to Home Depot for a part. Either way it seemed they should have anticipated the minor issues earlier rather than delay the flight."
Pros: "Price and optional add on items"
Cons: "Tight seats"
Pros: "It was a direct flight"
Cons: "That they charge for luggage and while boarding it looked to me as if anyone could have brought a carry on and they wouldn't even noticed or checked to see if it was paid for... so why bother charging!!"
Pros: "It was a smooth ride despite the weather in PHL"
Cons: "Flight was delayed one hour, my white luggage got two big footprints on and black marks all over, so they didn't handle my luggage with a little bit of care, waited 26 min at the baggage claim to get my now dirty luggage, there weren't complementary snacks on the plane."
Cons: "I missed my flight because they closed the check-in counter and hour before departure."
Pros: "Friendly staff, punctual departure"
Cons: "Tiny trays, snacks weren't free, chairs didn't recline for red eye flight"
Cons: "They charge for water. WATER. They charge for a carry on. The plane felt like it was going to fall apart. After an hour of turbulence, I started to feel sick but thankfully didn't have to throw up because there were no vomit bags. If you need a really cheap flight and are only bringing a purse, it would be a decent. But be prepared for rude people, discomfort, and turbulence. A misleading, unprofessional company."
Pros: "Plane was newer, very clean. Seats were comfortable and the flight crew was amazing. Pilots were friendly and kept us in the loop on flight time, turbulence, etc. Flight crew was amazing and very friendly."
Cons: "Seats don't recline??"
Pros: "Easy check in, comfortable plane, friendly staff."
Cons: "Everything is extra. Once you buy your tickets you find out you have to pay for your seat assignment, carry on luggage is $30.00 each way for a total of $60.00, checked baggage is $25.00 each way for a total of $50.00. What really got me was that they charges passengers $1.99 for a cup of water on the flight. Passengers should take this into account when comparing to other carriers."
Pros: "price of ticket and friendliness of crew."
Cons: "paying for a carry-on and not being told during booking that this would be an added fee. my belt buckle was covered w/ food from a baby or young kid."
Cons: "Very uncomfortable. Also after paying the extras, not sure if it's worth to fly a "cheaper" airline."
Cons: "I didn't like how we were notified last minute about our flight being delayed for THREE hours. There was no voucher offered as well. Completely terrible."
Pros: "Bought a wide sea, the best flight I've had I will try to buy one every time I fly from now on thank you"
Pros: "Plane boarded early and departed on time Friendly staff with personality Very reasonable fare for ticket"
Cons: "seats didn't recline, food tray & seat pocket both tiny pricey to check bags ($50)"
Cons: "Seats were very uncomfortable and very little room to move around"
Pros: "Nothing the customer service was terrible."
Cons: "They delayed not only our flight to Philly but other fight to Tampa of who we were traveling with so far into the night that we needed to stay and extra day to get next days flight. With no apologies and money out of our pocket for hotel rooms, food and cab fair back and forth. Will never fly spirit again!! Prices are not worth the aggravation or mis treatment of the customers!"
Cons: "Cramped seating made sleeping a challenge. Also, there were only 2 bathrooms on the flight."
Pros: "I upgraded to the big seat which is a must when flying with Spirit."
Cons: "During the last hour of the flight, I was woken up by a gut wrenching stench. I'm seated in row 1 and look up and this male is wiping himself down with paper towels, at first I thought he threw up all over himself, the smell became so bad everyone was coughing, gagging. The flight attendants started soaking the air with a harsh air freshener. Then the man started spraying the inside of a duffel bag with the spray. The flight attendant bent over and said his duffel bag is full of puppies! Wow. Why would he be allowed to bring that on a 5.30 hour flight. Then he's soaking these pups with air freshener. I was sick to my stomach. The only thing this guy was worried about was his new sneakers. Pathetic excuse of a human being. I still feel sick, and my throat hoarse from the smell of chemicals."
Pros: "Quick flight"
Cons: "Uncomfortable seats"
Cons: "We were delayed coming to LAS and the flight back was delayed as well!"
Cons: "Attractive fairs then they charge on your check in. Permitted check in bag is very small. So I would prefer other flight next time onwards and suggest the same."
Pros: "It was a nice experienece"
Cons: "None"
Pros: "I got to my final destination."
Cons: "The airline didn't give carry on dimensions for luggage."
Cons: "Mysterious $100+ charge from a Canadian travel agent. No response when queried."
Cons: "Online checkin in not user friendly"
Cons: "Seats are not comfortable especially for a ;5 hor flight."
Pros: "Original price"
Cons: "Additional Fees"
Pros: "The flight is on time and landing in advance!"
Cons: "Flight was cancelled. I was supposed to fly out of Las Vegas on Sunday and after cancelling the flight, Spirit did not offer any other options to get home that day. I wound up booking with another airline and had to call out of work the next day because it was nearly impossible to get home. I'll never fly Spirit again."
Cons: "Our flight was cancelled. No one cared to tell us until minutes before boarding time. The line to reschedule/refund was outrageously long. Rescheduling our flight would have resulted in us not leaving Las Vegas until Wednesday which would require us to call out two additional days. I did have to call out one day of work thanks to this abomination of an airline. Never ever again."
Pros: "We brought our own food and entertainment so we could enjoy High Quality and low cost."
Cons: "We were packed in so tight that getting up to go to the bathroom was a major struggle..."
Pros: "Quick easy boarding ...comfortable seating"
Pros: "Really really good"
Pros: "Baggage fees are too high"
Pros: "Boarding went smoothly and we landed early"
Cons: "This flight was over 4 hours, and they didn't even offer a cup of water, much less other beverage options and food. I didn't expect the caliber of entertainment you'd find on a larger airline like United or Southwest, but this flight didn't even offer wi-fi. I'm rating the crew mediocre mostly because of the lack of food/beverage, which I'm not entirely sure whether or not they have control over. Also, I heard more than one guest ask a flight attendant how much time we had left, and her response was typically pretty condescending about how we've "only been in the air for x amount of time." Truly, I'll never fly Spirit again. They try to make it look less expensive than other flights until you're smacked with a $40 fee for a standard carry-on, which brings it right up to the price of everything else. I can only hope they improve with their growth as a company."
Pros: "Nothing"
Cons: "Everything. The staff actually ignored requests from passengers to move to the empty row that had reclining seats so they could sit there. They seemed aggitated when passengers requested things. The seats don't recline, no pillows or blankets and everything costs money"
Pros: "I liked that the flight was a good price and it was only delayed by 8 minutes."
Cons: "The seats didn't recline, which was pretty terrible for a 5 hour flight and then a very large man, probably about 300 lbs sat next to me (I'm 125lbs) and he took up about 25% of my seat and that was very uncomfortable to attempt to sleep and feel someone on you."
Pros: "The flight crew was very nice"
Cons: "Rude gate employees. Pay for water."
Cons: "There was a scuffle on our flight. The stewardess had no clue how to properly handle the situation so we ended up leaving the airport very late. Spirit also nickel and dimes you anywhere they can! I should've flown with Delta! It would've been cheaper! Food and entertainment? There was none!! The chairs are also like metal fold up chairs they threw a thin layer of foam on and bolted to the floor. The stewardess has no clue how to use the lights and kept turning them on and off the entire time during a red eye flight when I was trying yo sleep. The pilot is an idiot and tried to coast into the landing on a windy rainy day resulting in the bumpiest landing I've EVER had. Poor, Spirit. Poor."
Pros: "Flight attendes were very gd and nice"
Cons: "Up charged for every. They charge for water"
Pros: "Boarding was prompt and the crew were helpful."
Cons: "For a 4 hour flight I dreaded it more then a 12 hour Trans Atlantic"
Pros: "Crew was helpful and efficient; flights left right on time , which I really appreciate"
Cons: "Seats were so uncomfortable; $55 fee for carry on (both ways) is outrageous. These two things will keep me from flying spirit airlines again unless the flight is 2 hours or less"
Pros: "The airport personal was very nice and helpful."
Cons: "I have never been a such an uncomfortable plane. I had to take off my sweat shirt to sit on. There was no padding on the seat and the seat were very tight."
Cons: "Cramped seating, no free checked luggage. Result us that overall cost is same as major carriers with less service and comfort."
Pros: "Absolutely nothing"
Cons: "Spirit was unprofessional in so many ways. Flight was delayed by 2 hours I was never notified nor was I notified about the gate change. If I didn't start calling airport personnel at 11:15pm when my flight was suppose to board I would have not known any of the information. I never came across this much incompetence in all my years of flying. Also I was never told I had to pay for my luggage, which cost me additional $100.00 round trip on top off the $500 for airfare.. I will never ever use spirit or allow anyone I know to use them either"
Cons: "The bag rules are not fully consequent. Some pepole bring much bigger bag as personal than the limit."
Pros: "That we made it back home safe"
Cons: "The chaos at the airport due to system not working. The charges for luggage are too high. The seats are very uncomfortable, they don't even recline and it feels too tight btween each person."
Cons: "Additional costs for carry ons and checked bags. No entertainment."
Cons: "I did not have my credit card with me and flight attendants would not accept cash for food and drink. I started to feel faint during take off. I asked the flight attendant for a glass of water. She said I have to buy water. I said I do not have my credit card with me. She said they do not accept cash! I begged for water, even just a sip I pleaded. She said all I can give you is a bit of ice. I started to cry and hold my throat. She still did not give me an ounce of water!!!! It cost $55 to CARRY ON my bag!! I just could not believe it! Also, the flight was delayed for take off. I will NEVER fly Spirit Airlines again. NEVER EVER!!!"
Pros: "Clean plane"
Cons: "Had to pay for food. Seats not able to recline"
Pros: "Overall it was a mediocre experience, but none of the airlines make flying an enjoyable experience anymore... Service on Spirit was below some airlines, but overall it was OK."
Cons: "SPirit's lack of honesty and disclosure about their fees and policies. The tag line of "Less Money, More Go" is totally false advertising. By the time I completed my return flight, this trip cost me about $100 more than other airlines because of their seat fees, bag fees, up-charges... they even charge for you taking your own carry on onto the plane! What's next? Charging for breathing while in-flight?? Overall I will not be using Spirit again, and I will not recommend Spirit to my friends or my company.\ Mike Gibbore"
Cons: "Even my 16x14x12 was not accepted. I had to pay for the baggage"
Pros: "Boarding was easy."
Cons: "Staff is Not the interested in the passenger. Not even a drink of water."
Pros: "Smooth flight, despite a seat mate who threw a fit over not being able to charge her phone in the bathroom. Crew handled it well!"
Cons: "The most uncomfortable seats to sit in or try to sleep in."
Pros: "The fact I got home"
Cons: "Flight delay because of missing piolet. No other reason. Met 3 delays. Will never fly spirit again"
Pros: "Arrived on time!"
Cons: "Crowdrd"
Pros: "The flight safely delivered me to my destination."
Cons: "It was the most physically uncomfortable flight I have ever been on. I am aware that this is a discount airline model, and so with that the emphasis is on utility, which allegedly translates into a more affordable airfare. I did not find the ticket price to be particularly affordable, nor did the $55 charge for my carry-on baggage help to reinforce my view on that matter. In fact, with the baggage charge, I ended up paying MORE that I did for the flight I had taken from home to my destination on a conventional flight from American Airlines! I have sat in more comfortable seats on a Greyhound bus, as the seats on this flight had no reclining ability, and were little more that cramped metal frames covered in a thin layer of vinyl. For a 4+ hour flight, my discomfort level was unprecedented for me personally. Airline flights are not designed for comfort, but I was astounded by the amount of back pain I experienced after I disembarked from the plane. If I can avoid it, I will not take Spirit again."
Pros: "Both flights on my itinerary were on time. The flight attendants provided cheerful service. The captain made arrival estimates known as travel progressed."
Cons: "Extra fees for everything. No leg room."
Pros: "It was the cheapest"
Cons: "Almost everything."