Pros: "The flight was on time"
Cons: "too crowded"
Cons: "The man sitting next to me was coughing and not covering his mouth. I am especially concerned given the recent Coronavirus outbreak."
Pros: "Seat comfortable and the seatbelts actually fit!"
Cons: "Nothing relly"
Pros: "Cree was great. The switch from one airplane to another was smooth. Snacks were great selection and enjoyed the WiFi"
Cons: "Everything was great"
Pros: "this is the airline"
Pros: "Nothing three hours late I went to dc and then took the train"
Pros: "Crew was really nice."
Cons: "My first flight was delay because of that I lost my second flight."
Cons: "We left Salt Lake City so late that I missed all my train connections and ruined my plans."
Pros: "Standard boarding The plane was on time"
Cons: "Better boarding process.Such as the one used by Southwest"
Pros: "The flight was on time the crew and captain was very helpful. They got us on and off quickly and safe"
Pros: "Almost 3 hours of delayed"
Pros: "Crew was the best I have had in 2019 on Delta, the only good crew."
Cons: "Everything at the Atlanta Airport. From the airport and staff itself to those working for Delta Airlines. It has been so bad, that I am thinking of flying with American Airlines again and avoiding the Atlanta Airport all together. Absolutely the worst airport in the country, Delta not much better"
Pros: "Good entertainment options."
Cons: "Only water and coffee available. Flight had been delayed over an hour."
Pros: "Entertaining crew"
Cons: "On time arrival (we were late)."
Pros: "I like flying Delta. Make you feel comfortable and at ease."
Pros: "The crew was nice, the flight was so short, there was little interaction with them."
Cons: "Boarding was a disaster, people didn’t have seats which caused a delay in boarding. It was a mess. The seats were uncomfortable and too small. I know it’s a short flight but it was just too tight in there. The flight was delayed and the communication was all over; the time was constantly changin"
Pros: "The crew was great. Flight was on time. Although crowded, boarded went smoothly."
Cons: "Checking bags in Reno was a bit chaotic. Only one representative was there to assist when we arrived an hour before the flight. When others arrived to assist, people went directly to counter and were helped before those of us who had been waiting in line. My seat back screen did not work ."
Pros: "Don't know yet, because I have not left Korea."
Cons: "Not happy that DELTA changed my flight again and now I arrive (6) hours later in Philly. Longer layover in Detroit is not comforting! Hoping/praying that DELTA doesn't change more on this flight going home!"
Pros: "comfortable flight"
Pros: "nice crew"
Cons: "terrible seat comfort, late departure due to airline’s booking problems"
Pros: "Flight was safe, smooth & fast."
Pros: "Pilot was courteous, pleasant and kept us informed of flight status."
Cons: "Seats have no leg room!!!"
Pros: "It was too cold on the flight. I asked for a blanket and luckily the stewardess had one. However, before giving it to me, she told me it was the only one on the flight!"
Pros: "Smooth , fast, comfortable"
Pros: "Crew was awesome"
Cons: "No TV unfortunately"
Pros: "What I liked was getting to my house."
Cons: "The air-conditioning was extremely cold; on the positive side, I was given a blanket. The plane did not have any kind of tv screen in which to watch films or programs. Space was unbelievably tight between seats and rows; I cannot imagine a horizontally or vertically big person having any level of comfort. In general, the service was quite poor, making me wonder how does Delta treat the flight attendants, for they seemed tired and careless. The above did not happen in any of my other flights: Atlanta-Guadalajara, Guadalajara-CDMX, CDMX-Atlanta."
Pros: "Everything, smooth flight with an entertaining crew."
Pros: "The exit row seats reclined."
Cons: "USB charging didn't appear to work. No meal service. Very brief lay over. This is bad because a 6A flight from RNO to SLC with a <50m layover and then a SLC to PHL flight means that you do not get any food until 11P when landing in PHL."
Pros: "Not crowded?"
Cons: "It's a 6A flight from RNO to SLC meaning you are up really early to get to the airport, checkin and wait. There's no Delta lounge, so you're stuck trying to find something to eat and somewhere to sit well before our flight. The exit row seating does help, but the seats didn't recline making it a bit more uncomfortable."
Pros: "Crew was great"
Cons: "No entertainment on flight. No smoking in Minneapolis airport"
Pros: "Flight attendants very friendly."
Cons: "Being next to lavatory."
Pros: "Everything went smoothly. The staff were friendly, the flight fast and calm."
Cons: "Nothing that can be done, just tough being 6'5" in a connection plane."
Pros: "Made it out of Detroit that same day! Friendly flight attendants!"
Cons: "Flight was delayed. And then cancelled. We were booked into a later flight 8 hours later that was also delayed again due to weather but we did make it out of Detroit that night. Other people were not as lucky."
Pros: "They have great and friend staff."
Cons: "Delta treats any passenger that isn't a member of their skymiles or anyone that doesn't purchase a seat in advance like peasants. You don't get assigned a seat until YouTube up at the airport... That's fine, not really a big deal. But because you didn't select a seat, they don't let you print or view your boarding pass on your phone, forcing you to go to the checking desk. For someone that has TSA pre check and travels alot, all that extra time adds up and can sometimes cause you to miss your flight. Because there is on "fast line" when you check-in like there is at the security check point. I only have this problem with Delta, never American airlines..."
Cons: "my flight from JFK to Cancun had entertainment (TV, movie screen, headphones, etc). This one did not. Was kinda disappointed."
Pros: "Seats were comfortable"
Cons: "If flight is full all the time get a bigger plane"
Cons: "NO ENTERTAINMENT no snacks on the second flight after an hr 24 layover AND 52 minutes delay, seat near the bathroom which smelled horrible"
Cons: "All "carry-ons" were taken at the jetway, which was fine. But, when we landed, as passengers were trying to get off of the plane, the attendants were putting all of the collected luggage at the entry to the jetway. It created congestion. Then, anyone who had luggage, had to lineup against the side of the jetway, awaiting their luggage, and increasing the congestion. First, it was inconvenient. Worse, if there was any kind of emergency, I believe it would have created a unsafe environment. Very Poor Design & Process ! ! !"
Pros: "Our plane had mechanical issue with a parking brake which they left us know about once we loaded the plane. Unfortunately it was going to take to long so they switched us to another plane."
Cons: "Airlines in general need to enforce the carry on luggage rules. If it doesn't match the dimensions for the carry on specks then make the people Check it. Don't let it go. If I paid for a seat and I'm allowed two carry ons then there should be room for them. Don't ask people to check bags because of a full plane. The crew should have there own place to store their belongings, not where the passengers do and take their space. The life rafts need to be easy to get to but again should take up a spot a passenger has paid for their luggage to go. If that is the only space for these items then don't allow passengers to bring two items if in those seats or on the whole plane. It's really disappointing when your told you may have to check your bag because there's not enough room."
Pros: "My Delta flight from Salt Lake to Orlando was the dreaded redeye. Flight was packed, no empty seats. I had a middle row seat. But the plane was new and the seats were comfortable. The flight arrived early.I slept or tried to sleep the entire flight. No complaints."
Pros: "The attendants"
Cons: "The delay and no free wifi."
Pros: "Tail winds provided an early arrival. When my flight was rebooked due to a delay on my first booking I was upgraded to Permium booking and drinks were complementary on the flight from Atlanta to Philadelphia."
Cons: "Super loud. Couldn't talk to anyone without shouting. No view out the window, as the engine was about 5 inches outside the glass. Not sure why there even were windows for these seats, as they probably just let in more sound. Also right next to the bathroom, so frequently smelled bad."
Cons: "They didn't even get me to Philadelphia they delayed the flight for 6 hours then cancelled it offered to rebook me the next day and $15 compensation when i declined. $15 for pretty much ruining my Christmas nice job delta never again"
Pros: "Flight left in time and got to our destination early. No wait for bags"
Pros: "I would like you don’t delay the flight and time."
Cons: "It could have been better if it was on time."
Cons: "Sun Country is consistent and efficient. I fly this red eye often and it’s usually ahead of schedule!"
Cons: "Smelled like fish and urine, was an hour late"
Pros: "Always friendly, smiling crew. Nice, clean, planes. Seats are comfortable enough. Always on time. Great airline."
Cons: "Small complimentary pillows would be great."
Pros: "The crew was a little rude."
Pros: "Comfy seat for basketball team."
Pros: "Tickets are cheap but you have to pay for your carry on"
Cons: "Would like to have had tv in seats,"
Pros: "Very friendly crew."
Cons: "No snack provided on the 3 hr flight back, just drinks."
Pros: "Crew was good. Seat was hard and the tall woman behind me kept jabbing her knees into my seat. Very unpleasant"
Pros: "It wasn’t a full plane."
Cons: "Was put at wrong gate. My aunt was wheelchair assisted and was put on pushed through during regular loading. And last but not least. On top of buying the ticket to fly to Vegas. We had to purchase the seat we sat in on the plane. Isn’t that what the ticket was for in the first place. A seat on the plane"
Pros: "Stewardess Alisa was very attentive. She realized my disability and did all she could do to accommodate me."
Cons: "Seats too small."
Pros: "Crew was excellent"
Cons: "Seats are uncomfortable and small."
Cons: "Late departure by 1 hour. Then had to wait 55 minutes at the luggage pick up in SFO"
Pros: "Spacious plane, seating was comfortable, clean, attendants were very helpful and the Terminal as well, they went above and beyond to assist me."
Cons: "No kiosk Main entrance at PDX"
Cons: "I arrived with plenty of time to make my flight and was told I could not board because they closed the gate 45 minutes in advance. I have never heard of this before nor has anyone I've spoken with. No where did it say this was necessary. They did not give me a boarding pass and I was unable to fly. I missed several extremely important business meetings."
Cons: "Please don’t change to be like Spirit!"
Cons: "The plane was hot the air conditioning was not turned on which made it hot and uncomfortable."
Cons: "The flight was crowded and the seats are cramped. I am a normal size.person and my seat seemed to have less legroom on both going out and coming back. Awful!"
Pros: "Quick plane turnaround once landed"
Cons: "Was not on time."
Pros: "Sun Country Air cancelled my flight and did not have any other flight for me to take AT ALL. They refused to compensate me for the more than double I had to pay to get home after that."
Cons: "after speaking with customer service, they seemed incompetent and unable to resolve issues of any kind. I also spoke with management and filed a complaint and no one there is willing to take responsibility for their actions or for my inconvenience. I plan on fighting them until they do. NEVER FLY THIS AIRLINE"
Pros: "Flight on time and smaller airports"
Pros: "Sun Country checked my bag for free since they were short on space. The seats were comfortable and they offered drinks and snacks often. The staff were friendly and helpful."
Cons: "We took off late due to a mechanical but were not updated regularly."
Pros: "I got home safely. The flight was very bumpy so I was glad to make it home safe."
Cons: "There was no entertainment, which is ok but boring. They said they were coming around wit complimentary drinks and snacks, but never did. The crew didn't really do much other than ride the plane because I didn't see them other than boarding and landing. My seat was also broken so I couldn't sit up because it kept moving/reclining. Not the best flight...."
Pros: "Accommodating with my wedding dress I brought on as a carry on."
Pros: "It was a smooth check in and the flight times were accurate.This flight had less passengers so we had more room in between passengers."
Pros: "All of the staff were very polite and boarding went very smoothly. Beverage service was excellent and the staff was helpful when people were asking questions. The pilot clearly communicated with everyone, he over hammed up the Minnesota accent but it was a bit funny. I enjoy flying Sun Country due to the friendliness of the staff over other, larger, airlines."
Cons: "There was a family of 7 with 5 children, one of the boys was quite loud and was up and down the length of the plane, yelling because he needed a coke and to go to the bathroom. Not much was really done to attempt to suggest to keep him quiet and seated, so I was unimpressed with the staff in that aspect, as it is truly unsafe for him to be running around if we hit a patch of random turbulance he could fall and get hurt. Then, there was a group of teenage boys sitting directly behind me who kept changing seats and shifting around. Which, changing seats is fine but it was constant for the first half of the flight. I do not expect my flights to be silent but I do expect them to not be as "eventful" as this one."
Pros: "I like the fact that it was on time"
Cons: "the space was minimum and the flight attendants were not responsive to my questions."
Pros: "Crew was friendly and professional and helped people with their bags. There wasn't a big difference between this airline and other bigger airlines. Some flights will be better than others depending upon the crew and passengers and weather, but passengers are packed in one lost all the flights."
Cons: "Took a long time for passengers to board and "line" was clogged up at the gate by people waiting. People need to get out of the way of those boarding. Ran out of video machines by the time they got halfway down the aisle."
Cons: "Very old aircraft"
Pros: "1) Very nice ground crew. 2) Multiple offers of complimentary drinks."
Cons: "1) Delayed flight, almost missed connection. 2) Odd boarding rules, people with no rolling carryons get on first. Then they check all rolling carry-ons before letting the rest of the people on? Whats the point of empty overhead bins, and making customers wait for carry-on bags at their destination? 3) No TV. Have to pay to get their media equipment? Have not seen that on any other airline. 4) No snack, not even the token pretzels."
Pros: "Same as before"
Cons: "Same as before."
Cons: "not enough people at boarding desk to answer questions & do upgrades."
Pros: "We were assigned to the exit row, so had more leg room. It was a new plane and very nice."
Cons: "It was an overnight flight and we could not recline the seats, which made sleep impossible."
Cons: "Three hour delay, no offer of anything like snacks or meal vouchers"
Pros: "fast and good services"
Pros: "Last minute trip to MN and back to Bay Area. Went for a funeral. Flew Sun country for the first time both ways. Best experience I've/we've had flying in a while. Thank you. We'll be back - especially if y'all go to the east coast."
Pros: "We boarded the plane on time and got to our destination on time."
Cons: "There was no free wifi"
Pros: "Sun Country has a system which promotes smooth boarding. First to board are for those with special needs requiring more time (families with kids, etc.), then the first class passengers, then those without carry-on, or who are willing to leave their carry-on as gate check, then for the first 10 rows, and then the back rows, and then everyone else. This seems to work fairly well since it minimizes jams associated with front row seating first, as well as seating those who have large carry-ons."
Cons: "The only thing is that they should emphasize more that those who board first because they do not have carry-on, but just personal bags, should place those personal bags under the seat rather than use that to board first and then take up valuable space in the overhead compartment. I saw people board first claiming only personal bags, and then they would deposit their bags towards the front in overhead compartments, or they would just put their bags sideways in the overhead--taking up twice as much space as carryon bags going in lengthwise."
Pros: "We were nearly on time; the luggage was returned quickly. Flight and seats were adequately comfortable. Boarding went well. (Their apparent practice of offering early boarding to flyers who gate check their luggage seems to speed up boarding.)"
Cons: "The flight was full, which always feels crowded."
Pros: "Mediocre Everything"
Cons: "No tv"
Pros: "Smaller lines at terminal 2 in MSP On time both ways"
Cons: "Web site did not work for pre checkin No app for paperless boarding pass No technology on older planes (WiFi or screens)"
Pros: "The crew was grumpy. I sat in row 29 next to bathroom, the smell and seat did not recline. I could hear the crew talk about the people, some comments were rude. I was diappointed."
Cons: "Like.......I got th of the cities workout crashing."
Pros: "Staff was friedly"
Cons: "For flights that are more than 3 hours, there should be snacks offered to passengers free of charge. I've traveled on many airlines (low/normal/higher costs) around the world, and all offered snacks on longer flights. I was not prepared to not have any food during the flight and got light headed 4 hours into the flight"
Pros: "Great comfortable seats"
Cons: "Too much turbulence"
Pros: "Easy boarding process, friendly crew member and smooth flight"
Cons: "The flight was delayed which impacted our connecting flight."
Pros: "Clean plane, fast boarding process."
Cons: "No power to charge a device. This really is unacceptable in today’s world."
Pros: "Staff was friendly"
Cons: "It was crowded"
Cons: "Everything was perfect and on schedule! Thanks for the wonderful experience"
Pros: "Crew was amazing"
Cons: "food and entertainment (5+ hours!)"
Pros: "I like to staff and flight."
Cons: "My legs are too long for the seats"
Pros: "Roomy seats excellent service good food"
Cons: "Need better choices of movies"
Cons: "Mobile boarding passes did not work and required us to go back to the service counter and print the tickets. Luckily we had time but this was a hassle given we were traveling with our 3 year old. The woman at the service desk quickly helped us print the passes but stated the mobile boarding passes tended to not scan. They should have told us to print the passes the first time we were at the counter if they knew the mobile passes tend to not work."
Pros: "Crew is helpful, seats comfortable, flight and baggage on time. Food was good for the airline."
Cons: "International connection experience is awful. I understand that AmericanAirlines is not responsible but no help or explanation was provided either."
Pros: "Couple of flight attendants were really nice!"
Cons: "Most of flight attendants were rude. No personal touch at all. Felt like they wanna rush and be done with flight asap. Entertainment selection is really poor for 9 hours flight. Expect more new movies and American tv shows. Concerts up to the date would be nice."
Cons: "Seat was uncomfortable, no entertainment, barely a snack. Sadness."
Cons: "Too many delays that made me miss the original time I was to catch my connecting flight. Missed my appointment in Spain as a result..."
Pros: "The only good thing about this flight was the free plastic cup of water they gave us right before we landed. Thanks!"
Cons: "The stewardess was outright mean! I am disabled and showed up in a wheelchair. The woman had the nerve to ask me if I was really disabled or if I was using it to cut the line. It was really horrible!"
Pros: "USB port at seat. Smooth ride and landing. Complimentary wine."
Cons: "Some of the typical unfriendly flight attendants. No way to get comfortable on the 10-hour flight. Horrible movie and other "entertainment" selections. Had to wait about 45 minutes on the tarmac after landing because they couldn't get an available gate for our scheduled flight. Beats the 5 HOUR delay on the flight out to Athens though. I have to say that's all the usual American Airlines incompetence. The cockpit crew always seem great though. I don't fly American unless I have to."
Pros: "Ease of travel. Seamless boarding process."
Pros: "It was on time. I liked the head rests on the seats."
Pros: "Not much here. The seats were ok, but the rest of the flight the airline was just poor."
Cons: "The airline is so outdated and behind the times of their competitors, their in that they don't have in flight entertainment unless you download their app and give them your email address. On top of that when I originally booked my flights, I had made sure to have 1.5 hr for a layover between my connecting flights. Well, they decided to move up my connector such that I had 25 minutes to run across 2 terminals. They only give you pretzels on the plane, and a single soda drink. They offer you "food bundles" but why do I want to pay $8 for a sandwich that costs $1 to make."
Pros: "Good time for flight"
Cons: "Tight, hot inside plane, no refreshments"
Pros: "On time arrival"
Cons: "No movie screens, no video screens, no charging options, no blankets, no pillows, no fun."
Pros: "Loved all the meals. Tasty, well-coordinated."
Cons: "Attendant took too long to hand out drinks, then ran out of water for the back of the plane. By the time we got water it was almost time to land."
Pros: "On time, non stop"
Cons: "New higher prices for less service."
Pros: "great flight! THank You"
Pros: "This was a completely hassle free trip. No aggressive, angry flight attendants. The usual United Airlines features that I have become numb to were entirely a absent. The 2 hour delay did not happen!"
Cons: "The attendants could have come down the aisles a few more times. I got pretty dehydrated & had to get up & ask for water."
Pros: "The crew of the plane going to Rome was very nice. Food was good. And the departure was fast."
Cons: "The entertainment system crashed and they had to reboot it. Also the system was old and the touch screen was not responsive. The headphone jack was put in such a bad place that I broke my headphones accidentally while moving."
Pros: "The un seat entertainment"
Pros: "Comfortable and food was great So was the service"
Cons: "No complaints"
Pros: "Staff were helpful."
Cons: "It was advertised that one can see entertainment through WIFi, but from my iPad, i can't connect to this WiFi. I tried several times until I just gave up."
Pros: "On time and clean"
Cons: "No legroom! Felt like a caged animal. No power for my devices."
Pros: "Great hard working crew. Good food and snacks. On time!!!"
Pros: "Comfy/roomy seats, friendly staff, female pilot!!"
Cons: "It was freezing and blankets were not available. It is typically cold on flights but this felt like sitting in a freezer. That is the o not reason I gave 4 stars and a 3 star for comfort"
Pros: "Crew was fine and meal service was decent"
Cons: "Stood on the jetway for 30 minutes due to some issue with boarding. Aircraft was tiny, not enough bathrooms for such a long flight. Dirty bathrooms and long lines."
Cons: "Flights out of RDU to Philly were late. AA will not let you get on another flight going to the same destination if your checked luggage has been committed to particular flight beforehand. You have to fly with your luggage."
Pros: "Flight attendant"
Cons: "Delays Was told my ticket had been canceled"
Pros: "Flight was great. Landed a few mins early"
Cons: "Not much selection of snacks. No tv"
Cons: "Entertainment screen did not work which affected 6 passengers, rows 34 and 35. Flight attendants kept saying there was nothing they could do. They didn't return to give us an update. We had to ask three times to different attendants."
Pros: "My flight had a really tight connection at London Heathrow. Then my flight from Vienna arrived 10 minutes late which made it even worse. A very nice BA agent met me as I deplaned at London Heathrow and ran with me thru Terminal 3. Helped me clear security with a priority card and ran to my gate with 2 minutes to spare. The women was really nice and if it was not for her I am sure I would not have made my connection. I don't know if there is anyway to track her down and thank her but I would like to do so. The flight attendants were OK but not excessively helpful."
Cons: "Having to reclear security. I understand the necessity though. The touch screens for the inflight entertainment did not work well. Food was Mediocre at best."
Pros: "Boarding was smooth"
Cons: "Plane is dated and a little crowded"
Pros: "Free drinks!!!"
Cons: "No leg room"
Pros: "My wife and liked the food selection during both flights. We also liked how one of five flight attendants actually seemed to enjoy their job. And also how that one flight attendant made sure we were taken care of."
Cons: "Initially upon arriving in phili, my wife and I boarded the plane and I walked on the plane first than immediately my wife was asked by a flight attendant if she was supposed to be on the flight without any explanation at all, it was weird and disheartening. Also other than one flight attendant actually seemed to enjoy what they were doing, and I am a big customer service man, and some of the attendants didn't seem to care AT ALL at many points, very disappointed. Also he plane that we took out of the United States to go to Ireland was very small, and the plane to return us to the states was very small as well. The flight from our connection in phili to go to Charlotte was the biggest plane we had, just for a two hour ride.. really disaipointsd with American Airlines."
Cons: "To many delays"
Cons: "the one flight attendant kept running into my shoulder when I wasn't even hanging out in the aisle. I am okay with getting bumped but when I have someone constantly hitting me and running into me with some force it gets old, plus they all seemed rude. Also no chargers or entertainment for 41/2 hours. Will be flying with delta from now"
Pros: "The flight was on time, I like the assigned seat, and the service was pleasant."
Pros: "The crew was friendly and helpful. Very pleasant"
Cons: "There was no Chardonnay available."
Pros: "The softest landing on our whole trip!"
Pros: "Seats are not that small . It’s comfortable"
Cons: "Was the worst flight ever check in was opened late , computers were down , boarding was horrific , problems with many people and seating , flight left late ,"
Pros: "Really nice crew, really efficient boarding, I loved my seat assignment and the price was RIGHT!"
Cons: "Couldn't recline the seats, pretty harsh that you don't even get pretzels but I get it y'all."
Pros: "Great crew and flight despite bad turbulence"
Cons: "The flight was delayed 3 hours and then the actual boarding process took another 30 min. Should’ve arrived at my destination by 6 and it’s now it’s 930"
Pros: "Everything good"
Cons: "The chairs"
Pros: "There was enough leg space and the flight was on time."
Cons: "There was no entertainment or food but that was expected. Otherwise a really great flight."
Pros: "I was appreciative to get home."
Cons: "I don’t like that you have to pay for seats. I find that ridiculous. I spent $500 for ea leg anyway and was annoyed that there were no seats available unless I wanted to pay more. The flight was scheduled to leave at 7:30 PM and was delayed until 10:52 PM departure. That was awful as we got into our bags at 1:45 AM. Seats don’t recline so it was uncomfortable as well."
Pros: "Boarding was smooth and fast. The travel time was a bit faster than predicted too."
Cons: "With lack of reclining seats and no complimentary snacks or drinks at all, the comfort scale is lacking. Even the tray tables were replaced by miniature, undersized, pieces. Even with the discounted prices, it’s hard to want to fly with them again."
Pros: "The crew was friendly. They got me to and from my destination safely."
Cons: "I resented the fact that we being charged about $3.00 for a can of soda after we paid premium for the flight and there was absolutely no entertainment. Hated the fact that I paid almost $80 just to take my clothes o. My vacation. Guess I should have gone naked, would have been $80 cheaper."
Cons: "Hidden costs,delayed flight,had to pay for carry on $35, had to pay for seat $30, plane was old"
Pros: "Nice crew."
Cons: "Our flight was supposed to leave at 6:40 PM but was bumped back until after 8 PM due to storms in the landing city however two other airlines in the same airport heading to the same city left on time."
Pros: "Crew was nice"
Cons: "Being charged 45 dollars for a small carry on each way adding $90 to my trip! Plus I was in row 5 where the guy in front of me could recline yet I could not very uncomfortable seats"
Pros: "The crew on this flight really saves the airline. They were hilarious and made the incredibly uncomfortable seats (coupled with a bumpy flight) tolerable for the duration of the flight."
Cons: "Seats are terribly uncomfortable."
Pros: "The safety announcement just before take off was a refreshing & original presentation done by the very cheerful flight attendant, Brittany."
Pros: "Waited over 45 mins to check my bag almost missed my flight and I pre checked in. Very Disappointed with no drink or food not good I won't be flying Froniter anytime soon"
Cons: "The crew was very nice"
Cons: "The flight was delayed for no reason given. The seats don't go back anymore-that sucks for long flights. To charge $2.99 for a soda that once was complimentary is insane! The bag prices are ridiculous. You trick people by offering ok prices for the original airline ticket, then charge outrageous prices for bags and drinks. Very disheartening. I will never fly Frontier again."
Pros: "Super professional, courteous, and helpful flight staff. Seat was uncomfortable, but it was a short flight, so I had a weird plastic bottle of wine and cared less."
Pros: "Flight Attendants who aren't rude and lying to customers"
Pros: "We had no issues boarding."
Cons: "The staff were angry, I paid for a direct flight and had a layover added after booking, staff were not happy, they charge for picking a seat, having a soda, seats don't recline, the plane was dirty, flight was late taking off. Instead of getting into Philadelphia via a direct flight early in the afternoon, we had a layover, delayed flight and I got into Philadelphia at rush hour."
Pros: "check in crew were very pleasant and helpful, making the check in process very smooth despite multiple people, skis,etc. You are getting nickeled-and died- but I planned for that in advance, and despite that it was still a value compared to other airlines."
Cons: "seats are uncomfortable. If flights get cancelled (mine were not!), you are screwed because Frontier does not partner with other "sister" airlines, so you will have to wait a long time for a rescheduled flight or change airlines on your own dime"
Pros: "Friendliness of crew. Captains' explanation (on the return leg of our flight) of why it took sooo long to know why our flight was repeatedly delayed. Extra leg room seats for purchase."
Cons: "Having to purchase my seat, paying to have a carry on and for EVERYTHING else- a la carte style!"
Cons: "I didn't like that they sent a message that it was a 1 jr delay and after coming to airport we were informed it was an additional 5 more hours because of weather. There was no rather problems between Orlando and Phili. And if as they claimed the flight was coming from Las Vegas they could have sent a message saying 5 hour delay. There is no excuse for misleading customers. When we arrived and realized what had happened they said they could not offer any vouchers for coffee or meals because it was documented by frontier management as weather related. Finding a loophole just to avoid helping people stranded. To top it off they would not wave a 4 lb over weight bag even though the other bag was 25 lbs underweight. Just a lack of caring about customers the staff threw airline policy as their excuse for thier inhumanity. If I would not wait the 5 hours till the wee hours of the morning they offered a flight 3 days later or to split my family up including two minors on two different flights one the next day and one the day after that..... A gain with no vouchers for hotel food or anything??? Eventually I took a refund of my 4 tickets and got a hotel room and flew the next day on a seperate airline out of pocket. Sad that the airline can do this but more importantly that they choose to act I this manner. Just because it is low cost should not mean they don't own up when they make a mistake. They should have notified us earlier or at least make our delay a little more humane."
Pros: "I liked the convience of be able to relax and eat while waiting to aboard the plane!"
Cons: "I didn't like that all the seats were taken in the waiting area"
Pros: "Frontier's flights is very inexpensively priced. It is a budget airline but clean and comfortable. Baggage and food are added to your ticket price so if you don't need these items the price is right."
Pros: "I thought the planes were nice and clean although I guess that's the point."
Cons: "Charging for the first piece of luggage/carry on just isn't nice. I can see charging for people who fly with excessive pieces but this is my first time flying Frontier and to charge someone who brings one airline approved suitcase just isn't nice. I'm sure it's too much to ask for ANY sort of TV/Movie. I mean you fly to Orlando, if you put on a Disney movie it would be like shooting fish in a barrel and may even keep the kids a little quieter. Seeing as I have no children it would be great to have them slightly entertained if only for a little peace. I could care less about food/beverage options which of course were extra which I quickly realized was the name of your game. My reasonably priced $200 plane ticket became a $340 plane ticket once I realized there are no options but to either pay for my luggage or vacation naked. Also I was charged one price on my departing flight and a different price on my return flight for my luggage. When I asked why I was told the prices changed that very week. How convenient for your airline and nobody else."
Pros: "The crew: Friendly and Professional"
Cons: "Too much nickel and diming: Pay for seat selection, ridiculous fees for baggage, no free drinks..Really?"
Cons: "We paid for seat both way. Our returning flight moved our seats so we were no longer sitting together. Had to then go through the check in line ( even though we already had our boarding passes) to have the seat problem resolved. Only to be told that we never purchased seats. I had the documentation of the purchase and was still told we did not purchase seats. Not pleased."
Cons: "seats suck late late and late"
Cons: "Couldn't move the seat back at all. Couldn't sleep."
Pros: "Fast boarding and friendly crew"
Cons: "Had to pay for all food and drinks"
Pros: "Check-in went quickly and all personnel very courteous. I was assigned a middle seat and when I requested a window seat on the return flight, they were very accommodating. The cabin was very clean and the flight crew very professional and friendly. Both flights were on time, I might add. Would definitely choose Frontier for my next flight."
Cons: "I have nothing negative to say about Frontier."
Cons: "Every time we fly with Frontier we are always delayed for hours. My husband did not even want to fly with Frontier but i told him this time may be different but I was wrong. Flight was suppose to leave at 9pm we didnt leave until close to 12am. Also, I am pregnant so I was so looking forward to arriving on time and getting food and into bed. (restaurants close at 8 at the Indianapolis airport) Very disappointing will be the last time we fly Frontier."
Cons: "Both times flights were delayed by minor maintenance or paper issues. Seems Frontier is not so efficient at preparing flights mechanically and paperwise as other airlines. Or maybe they had to run to Home Depot for a part. Either way it seemed they should have anticipated the minor issues earlier rather than delay the flight."
Pros: "Flight was smooth, and the staff were all very friendly."
Cons: "I didn't like the fact that you had to pay for carry on bags. I have never been asked to pay for a carry on bag, and fealt it was a cheap way to make a buck of clients."
Pros: "It was a smooth ride despite the weather in PHL"
Cons: "Flight was delayed one hour, my white luggage got two big footprints on and black marks all over, so they didn't handle my luggage with a little bit of care, waited 26 min at the baggage claim to get my now dirty luggage, there weren't complementary snacks on the plane."
Cons: "In my lifetime of flying across four continents and dozens of airlines, Frontier is by far the worst. I arrived at the airport an hour before departure. I arrived at the terminal 50 minutes+ before departure. I attempted to check in at the kiosk, but was told to go to the check-in desk. I stood in line at the the check-in desk, and arrived at the front of the line more than 40 minutes before scheduled departure, only to be told that the Frontier computer system would not allow check-in to print a boarding pass within 45 minutes of departure. This condition of service was mentioned nowhere in the materials for the flight purchase online, nor is it mentioned on the airline's website. The first notice in print anywhere is at the check-in desk, in an ad-hoc sign placed inside a plexiglass display at the check-in desk. The check-in desk workers very politely suggested I call corporate. I called corporate and got the run-around from three different Frontier employees before they hung up on me. I won't give Frontier a penny. I suggest that you don't, either."
Cons: "Even though the ticket is cheap, you have to pay outrageous prices for literally everything else. You have to pay to reserve a seat (any seat) otherwise they can separate your family on the plane. You have to pay for drinks (even water) no matter how long your flight. You don't get a free carry on bag and if you don't book the bag before you get to the airport it can cost you north of 45$ to check it. The accommodations themselves were not great. The chairs have no cushioning, don't recline, are so close together that I couldn't cross my legs, and the tray table is 4 inches wide and couldn't even hold my laptop. The flight attendants on both flights were extremely rude and ran into me with the drink cart twice. One of the flight attendants when asked if the AC would be turned on since the flight was pretty warm asked if the woman wasn't just having hot flashes. She was upset tingly abrasive. The flight was delayed on the Tarmac for over an hour because the team couldn't load the baggage on the flight. The flight team didn't give us any explanation of the delay beyond that, they didn't update is on the expected time delay and they never apologized for the delay. When we did finally get going the flight crew was very rude with asking people to sit back down. Worst of all was that after all of that they lost my luggage. Despite a 2 hour layover and 1 hour delay at the gate specifically because they weren't done loading the luggage Frontier couldn't manage to get my luggage from gate 42 to gate 44... The whole experience was awful. I would never fly with them again no matter how cheap the ticket."
Cons: "I missed my flight because they closed the check-in counter and hour before departure."
Pros: "The flight was on time and even arrived early! Boarding was very smooth."
Cons: "They charge for water. WATER. They charge for a carry on. The plane felt like it was going to fall apart. After an hour of turbulence, I started to feel sick but thankfully didn't have to throw up because there were no vomit bags. If you need a really cheap flight and are only bringing a purse, it would be a decent. But be prepared for rude people, discomfort, and turbulence. A misleading, unprofessional company."
Pros: "Plane was newer, very clean. Seats were comfortable and the flight crew was amazing. Pilots were friendly and kept us in the loop on flight time, turbulence, etc. Flight crew was amazing and very friendly."
Cons: "Seats don't recline??"
Cons: "When I get to the gate the woman told me that I don't pay for my carry on luggage even though it was the 2nd flight in a round trip flight. The first part I got on with the same exact bags with no extra charge. Instead of looking up my info she told me I pay or I stay. Without raising my voice I asked her to check but this caused her to get defensive. We had 5 min to get on the flight and we didn't have time to argue. Frontier robbed me of $120. I fly back and forth from Florida to New Jersey always using Frontier. This past weekend is my last time using that airline. Jet Blue and American will now get my business and I'll make sure I tell everyone I know about what happened."
Pros: "Pilot was excellent. Nice take off, and landing."
Cons: "I had to pay for a carry on, both ways, this added $80 to my flight. I could have gotten a cheaper flight. Flight was delayed due to broken air conditioning that didnt work the full flight."
Pros: "Easy check in, comfortable plane, friendly staff."
Cons: "Everything is extra. Once you buy your tickets you find out you have to pay for your seat assignment, carry on luggage is $30.00 each way for a total of $60.00, checked baggage is $25.00 each way for a total of $50.00. What really got me was that they charges passengers $1.99 for a cup of water on the flight. Passengers should take this into account when comparing to other carriers."
Pros: "price of ticket and friendliness of crew."
Cons: "paying for a carry-on and not being told during booking that this would be an added fee. my belt buckle was covered w/ food from a baby or young kid."
Pros: "It was affordable, quick and easy."
Cons: "They make you pay for any drink, even a cup of soda. So cheap airfare equals no free drinks. They don't even give a small bag of nuts anymore... All the airlines air cheap skates today. But what can ya do. That's what we get today."
Pros: "Cost of the flight was substantially less than another airline I was looking into and it was a nonstop flight, whereas the other airlines had 1 or 2 stops. Both flights were on time...everything went smoothly. Flight attendants were very pleasant."
Cons: "Paying for a carryon was unexpected; it adds about $35 each way), but you are able to carry a smaller bag at no charge."
Pros: "Crew was excellent and fun"
Cons: "Overcharging for baggage"
Cons: "Actually the tickets were cancelled due to my wife"s (KARAMJIT K UBEROI ) sudden sickness and in spite of promise by your customer service to re credit to my Credit Card, later on denied the same .However a flight credit for the amount was provided to use within three months .We were harassed by making repeated faxes and make calls nearly dozen times."
Pros: "Nothing-- because the plane left without us."
Cons: "Spirit should not be allowed to sell tickets with too short of a connection time than is possible to make if an airport forces you to go through customs between connections. They should also offer reasonable solutions for problems that are THEIR fault-- not just asked passengers to pay additional."
Cons: "Seats don't recline, no food, tough for a redeye"
Cons: "The ticket agents were in Philadelphia and Atlantic City were unprofessional. I will never use Spirit Air lines again. The employees at the front desk and managers need to take lessons from United Airlines, Southwest, Delta ect..... I am very disappointed with the service. Yolanda"
Cons: "Flight scheduled to leave at 8:25 AM. Did not leave until 1:45 PM. Was delayed four times because of a Crew issue on Easter Sunday. Missed our entire Easter celebration because spirit was unable to man a plane Will never fly this airline again. Customer service was rude on top of it. They need to be prepared for crew to call out on a holiday. 5 1/2 hour delay with no weather emergency is unacceptable. A 50 dollar voucher does not make up for ruining a family hokiday"
Cons: "First 3 dollars for water Second I paid extra for better seat with NO recliner seat WTH"
Pros: "Staff was very professional... courteous, friendly and understanding."
Pros: "Poor airline"
Pros: "It's affordable"
Cons: "How I had to purchase 3 tickets 2-3 times just to get home. there's no reimbursement when the company messed up."
Pros: "Crew and price."
Cons: "Very uncomfortable. Seats do not recline. Crappy food service. Charged for water. Hit with outrageous charge for 1 carry on."
Cons: "$57 for carry on!"
Pros: "Nothing the customer service was terrible."
Cons: "They delayed not only our flight to Philly but other fight to Tampa of who we were traveling with so far into the night that we needed to stay and extra day to get next days flight. With no apologies and money out of our pocket for hotel rooms, food and cab fair back and forth. Will never fly spirit again!! Prices are not worth the aggravation or mis treatment of the customers!"
Pros: "The price of the flight"
Cons: "Seats were a little uncomfortable"
Cons: "Cramped seating made sleeping a challenge. Also, there were only 2 bathrooms on the flight."
Pros: "I upgraded to the big seat which is a must when flying with Spirit."
Cons: "During the last hour of the flight, I was woken up by a gut wrenching stench. I'm seated in row 1 and look up and this male is wiping himself down with paper towels, at first I thought he threw up all over himself, the smell became so bad everyone was coughing, gagging. The flight attendants started soaking the air with a harsh air freshener. Then the man started spraying the inside of a duffel bag with the spray. The flight attendant bent over and said his duffel bag is full of puppies! Wow. Why would he be allowed to bring that on a 5.30 hour flight. Then he's soaking these pups with air freshener. I was sick to my stomach. The only thing this guy was worried about was his new sneakers. Pathetic excuse of a human being. I still feel sick, and my throat hoarse from the smell of chemicals."
Pros: "The crew, two African-American flight attendants was awesome. great"
Cons: "The turbulence was awful."
Cons: "Uncomfortable seats,"
Pros: "The price and flight attendants"
Cons: "Seats suck, gotta pay for every extra, running late for everything"
Cons: "Flight was canceled they lied and moved flight to next day...... no comps nothing"
Pros: "Quick flight"
Cons: "Uncomfortable seats"
Pros: "The flight was delayed but I received an alert on my phone in plenty enough time to adjust my schedule. The plane was newish and there seemed to be a little more leg room and it was very clean. I was also chosen randomly for the TSA pre check... nice little perk to speed through security and not have to remove my shoes. All in all a great experience with Spirit."
Cons: "I didn't happen. was flying from Denver to philly through FLL. Got to FLL at 5 AM to find out my connection was cancelled and I wouldn't be able to get to my destination until 8 pm. Had to wait in the customer service line to get everything sorted out and spent an hour or so chasing down the bags I had checked through. Final result was cancelling my connection flight with Spirit and buying a JetBlue flight to Newark closer to my original schedule (and renting a car to drive to my final destination). Spirit was unable to issue a receipt for the cancellation and told me I have to call a week later to make sure it's happening. So there's actually no guarantee I'm getting any sort of refund."
Pros: "This was the tail end of an already horrible trip with spirit airlines. Upon arriving 2 hours early to the airport, the line for checking baggage was wrapped around the terminal, out the door, and outside all down the walkway. It was ridiculous, unorganized, and completely unnecessary as other airlines manage to handle this everyday. It took me 1.5 hours to get through the line. I just made boarding for my flight."
Cons: "The line, customer service, and the disorganization of the whole process."
Cons: "Baby cried throughout the whole red eye flight resulting in no sleep. What are you going to do?"
Pros: "They refunded my ticket"
Cons: "Had to find another flight"
Cons: "Agendas were extremely rude and disrespectful. I had a family issue causing me to drive to my destination, and kept my flight so I could fly home. When I went to check in online, there was no itinerary to be found. I called, and they said since I was a "no show", it was cancelled and I could not be reimbursed. I offered to use it as credit and get a new flight, paying the difference. This request was declined. The agents on the phone were very rude. Spirit nickel and dimes you, has no available seats, doesn't feed you, and the planes are small. I will never attempt to take this airline again."
Cons: "I paid for my seat and someone was sitting in it and did not want to move"
Pros: "The flight attendant"
Cons: "I checked in online- Requested a wheelchair and pre paid the line for checking bags did not move for almost 40 Minutes. I asked for a wheelchair during the wait because I could no longer stand - the attendants Just looked at me and never came. I ended up on the floor Bc I no longer had strength to stand with my cane and after a few people yelled about it I finally was brought a wheelchair- mind you they were lined up and ready with attendants just standing around. When we all brought to the staffs attention that our cut off time was happening in about 5 minutes they finally Brought another person over. We had all been waiting some for over an hour while the two attendants were being held up by the same customers."
Pros: "Quick easy boarding ...comfortable seating"
Cons: "It got cancelled due to weather, even though a good number of flights going into the same airport didn't get cancelled."
Pros: "Will never fly Spirit again."
Cons: "Will never fly Spirit again."
Pros: "Flight crew pleasant"
Cons: "Bag weight was 43lbs on its side and the attendant had us stand it up right making its weight 55lbs Something's not right there. Also other passengers whose bags weight over and under totaled out even"
Pros: "It was unclear from website what was expected of carry ons."
Cons: "Allowed caucasian male to not pay for carry on that did not fit ,but was charged with a baggage fee for something that was the correct size but had wheels. An issue that isn't mentioned on their website or when measuring baggage or that their rep during check in did not mention!!!"
Cons: "Everything. The staff actually ignored requests from passengers to move to the empty row that had reclining seats so they could sit there. They seemed aggitated when passengers requested things. The seats don't recline, no pillows or blankets and everything costs money"
Pros: "Flight crew on 05 November was outstanding.--Funny, engaging, warm."
Cons: "Plane was dirty."
Pros: "We had a completely uneventful flight in both directions. Everything travelers could want!"
Pros: "The flight crew was very nice"
Cons: "Rude gate employees. Pay for water."
Cons: "Because of a storm, our plane wasn't able to land at the Philadelphia airport. The pilot circled the airport for 30 minutes in non-stop turbulence before making an announcement about what was going on. We then had to land in Atlantic City and the communication between the pilot, the steward/ess and the customers was pretty unbelievably lacking. Cups of water and crackers were offered only after 40 minutes of sitting on the ground in Atlantic City. I can understand that flights may not go accordingly due to weather or other surprises, but the staff was totally negligent and my experience with Spirit Airlines was relatively horrible. And I'm a super easy person to please."
Cons: "There was a scuffle on our flight. The stewardess had no clue how to properly handle the situation so we ended up leaving the airport very late. Spirit also nickel and dimes you anywhere they can! I should've flown with Delta! It would've been cheaper! Food and entertainment? There was none!! The chairs are also like metal fold up chairs they threw a thin layer of foam on and bolted to the floor. The stewardess has no clue how to use the lights and kept turning them on and off the entire time during a red eye flight when I was trying yo sleep. The pilot is an idiot and tried to coast into the landing on a windy rainy day resulting in the bumpiest landing I've EVER had. Poor, Spirit. Poor."
Pros: "Flight attendants were very nice, clean plane and the flight was smooth. 10 out of 10!"
Cons: "Not one thing."
Pros: "Flight attendes were very gd and nice"
Cons: "Up charged for every. They charge for water"
Pros: "The only thing I enjoyed was the economy class seating which gave a little more leg room, however the seats don't recline."
Cons: "I flew from Philly to Las Vegas and then Las Vegas to Atlanta to Philly on the way back. Each time the flights were delayed due to the previous connecting flights inability to be on time. At the airport the gate staff did not give updates for the airline departure. Once aboard the aircraft, the flight crew were loudly carrying on for the entire flight giving little regard for those around them especially since one flight was a redeye flight. I will not be flying this airline again."
Pros: "Crew was helpful and efficient; flights left right on time , which I really appreciate"
Cons: "Seats were so uncomfortable; $55 fee for carry on (both ways) is outrageous. These two things will keep me from flying spirit airlines again unless the flight is 2 hours or less"
Pros: "Humorous in-flight announcement, i.e. "If you don't know how to put your device in "airplane mode", there's a 3-year old in the back to help you.""
Cons: "Flight was delayed on both my trip to Los Angeles and my trip home. Updates on delayed on my previous flight were early and often. While updates on this flight were not. I checked my flight status early afternoon on Monday and found my flight was delayed. Yet when I arrived at the gate at LAX the information on the screen did not match what was on the website. The gate was stating the flight was delayed even more than the website was advertising."
Pros: "The flight was comfortable and enjoyable. We were late taking off and yet we arrived very close to our scheduled time. Baggage claim was very easy and quick. Enjoyed the friendliness of the crew."
Cons: "I had a very difficult time printing our boarding passes. I wasted 1 hr in front of a hotel computer trying to print the passes. Our password was never accepted. Alway "no match." Tried the only two passwords we use to no avail. I also called and paid for our baggage the night before our flight with a customer service rep, Carla, and when we got to the airport, the kiosk showed that we had not paid."
Cons: "I did not have my credit card with me and flight attendants would not accept cash for food and drink. I started to feel faint during take off. I asked the flight attendant for a glass of water. She said I have to buy water. I said I do not have my credit card with me. She said they do not accept cash! I begged for water, even just a sip I pleaded. She said all I can give you is a bit of ice. I started to cry and hold my throat. She still did not give me an ounce of water!!!! It cost $55 to CARRY ON my bag!! I just could not believe it! Also, the flight was delayed for take off. I will NEVER fly Spirit Airlines again. NEVER EVER!!!"
Cons: "being nickel and dimed for all the fees, very uncomfortable seats. Overall not cheaper than any other airline"
Pros: "The crew was nice. I boarded at the very end so no problem there."
Cons: "Flight was delayed by 2 1/2 hours 24 hours in advance, so I guess it was just because they felt like changing it. I tried to check in for 24 hours, talked to 4 different people until one finally told me I had to make an account. I payed $140 for luggage because of their bull**** policies that no other airline has. The seats did not recline and there was no leg room. So uncomfortable and it was a 5 hour red eye flight. The attendants came by once to offer drinks and never returned. That sat in the back of the plane reading books until a passenger fainted in the aisle near bathroom. The crew did not know what to do, but asked for doctor or nurse. So I was the nurse that helped with another nurse. The attendants should have some basic training. They didn't even notice that passenger was intoxicated from drinking in the airport. They should at least be able to recognize an intoxicated passenger. And the airline didn't even offer any bonus to me for helping out. My travel agent friend said most airlines do offer free travel. Not that I would ever fly Spirit again. Even if they paid for it. After my previous Spirit flight, I said never again but this time it's a done deal. NEVER AGAIN!"