Daily cleaning, installation of cabin HEPA filters on flights from New Jersey to Massachusetts
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Scores according to KAYAK customer reviews
"Jetblue's $65 charge for carry on bags is robbery. There was plenty of space on the plane for carry on bags."
Pros: "I absolutely love JetBlue! It’s spacious, reliable, and best of all the new carbon neutral planes in the US are wonderful!"
Pros: "Amazing the Mint class"
Pros: "Brand new plane, no crowds, fast trip. Excellent overall"
Cons: "Crew at the gate separated my parents from my grandmother which entered in a wheelchair. Told them they had to wait and couldn’t enter with her"
Cons: "Snack. Drinks were better before Covid nonsense"
Cons: "WiFi to work on the plane"
Pros: "Friendly crew. Roomy Sears."
Cons: "WiFi did not work, no food offerings (even for purchase) on a 6+hr flight, and there were no headphones to watch movies."
Pros: "Seat was comfy, crew had personality. We got home quicker than expected, which was nice."
Cons: "Plane was smaller than I thought it would be, the entertainment screen was a bit lacking. We landed too soon and had to hang out on the runway for a while, which wasn’t ideal."
Pros: "Great crew, fast, easy, no turbulence"
Pros: "Seats comfortable and good leg room."
Cons: "Movies weren't available and TV was limited because flight was short."
Cons: "Flight left 54 minutes late."
Pros: "The plane was super empty so everyone had their own row to themselves"
Pros: "I slept reasonably well."
Cons: "More comfortable seats/more leg room."
Pros: "Crew was beautiful"
Pros: "The boarding staff at the gate were great, the guy was hilarious as he convinced us to volunteer check our bags. The in flight wifi actually worked which was amazing. I have trouble with that on other airlines."
Cons: "The in flight tv's are old but not a big deal on such a small flight."
Pros: "Our flight was delayed due to weather. Every effort was made and ultimately the wait was minimal as compared to the original estimate. The attendant at gate 4e was so courteous and kept us constantly informed. Staff are always courteous, friendly and work very hard to help. Jet Blue is definitely my preference when flying."
Pros: "Flight attendant at the front with the glasses was excellent"
Cons: "The flight attendant at the front- I don’t know her name but she was wonderful, friendly and smiling and seemed genuinely pleased at her job. The flight attendant in the back I don’t believe smiled once the whole flight. It was a relatively short flight but still not one smile on boarding, in flight or once we landed. Probably gave the most morose safety demonstration in aviation history. I know most people don’t like their jobs but a smile does go a long way and for me personally it helps s great deal when you have an irrational fear of flying. She did nothing wrong but she could have at least looked like she wanted to be there."
Pros: "Philly TSA and airport crew rose herd, keeping people moving and shorter wait times.. my hats off.."
Pros: "The inflight crew was amazing. Natalie was a sweetheart and super helpful. She even gave some of us a tour of the galleys and taught us a few things about Mosaic customers as well as a few other operational things. I didn’t catch the other flights attendants names as they covered more of the back of the plane but they were both insanely hospitable and it was very clear that they loved their jobs as they were having fun. The women who checked us in also accommodated is with Even More Space seats after knowing we were crew members!"
Cons: "As a non-rev I have no room to criticize. Only thing would be that the A/C model was an older version of the A320 (and I know that it will be updated eventually)"
Pros: "Cabin crew were polite and cheerful"
Cons: "Long delay"
Pros: "I am disabled n the flight attendant was outstanding in helping me on n off the plane."
Pros: "That we landed safely"
Cons: "Autistic child behind me without mom supervising her or sitting next to her . The child was about 11 but for some reason her mother was sitting on the isle next to her and wasn’t concerned about having that changed or helping her daughter have a better experience on the plane. The lil girl was screaming , she had a car that she rolled on my seat and the seat next to me for hrs. It’s not her fault, her mom didn’t do anything to help.. nothing .. Then the Crew was arguing and wasn’t happy at all .. Craig talks so fast on the intercome I couldn’t understand him .. Craig wasn’t happy with him having to do credit cards and wanted to do trash . Him and the crew from the back were arguing and I was in disbelief that not one crew member tried to help, talk to the mom or do anything about it .But they were involved in their own mess so they were not worried about the young lady screaming . I left that flight with a headache and no rest what so ever..i really wish the mom or someone would have said something.. absolutely awful flight .. awful I left there saying to the crew get me off of this plane pls .."
Cons: "Flight from Boston to salt lake City was delayed by more than an hour"
Pros: "An overall very pleasant flight with great snack and beverage choices!"
Pros: "Great snacks, nice plane staff."
Cons: "An electrical problem caused the plane to shut down. Rather than finding us new flights, we waited for many hours for the plane to be repaired. I was planning on making it to work by 9 this morning but the only folks who received alternate flights were the ones with connections :( in addition to this, the power shutting down on the plane was extremely unsettling. I have flown hundreds of times and have zero fear of flying. Today, I was terrified that the power would shut off mid-flight at any moment. I truly wish we'd been given another plane...i know that's tough. But something along those lines would have been better than stepping back on the one that shut down with all of us in it...after waiting for hours for it to be repaired. I do appreciate the $150 coupon though."
Pros: "Seats were comfortable."
Cons: "Boarded in group "D" all overhead compartments were stuffed!"
Cons: "Poor service"
Cons: "On past PHL to BOS flights beverage options were limited but there were a few choices. Today, only water was offered. Also, the new service cart wasn’t used"
Pros: "Good coffee friendly attendants."
Pros: "Arrived on time, free snack"
Pros: "Very efficient. Only 30 minutes late despite severe snow storm day before. Free water and Terra Chips were nice. Lots of leg room."
Pros: "Crew and comfort of flight was oustanding."
Cons: "The ground crew was definitely not paying attention and didn't position the flightway correctly which signfiicantly delayed getting folks off the flight and us on. This is incompetence."
Cons: "The airline could sent delay notification sooner than they did."
Cons: "The flight was delayed several times. The plane was hot. There was a loud crying baby behind us kicking our seats... I thought there was more than one baby and was surprised to see all that was generated by one. Our attendant was a little snarky and dismissive. One entertainment screen was on the fritz, and the sound was messed up on the other, so we hacked them together to make one functioning system for one of us. The fly-fi was out of range for all but the last 30 minutes. The seats seem to be getting narrower, and I've lost weight!"
Pros: "I did appreciate how apologetic the flight crew was and eventually we were able to board our flight. I also appreciated the credit that Jetblue gave me for the inconvienence. That showed sensitivity on their part that was refreshing. I know it is the holidays so its busy, and unexpected situations do arise during these times especially, so at least the credit provided some positive relief to the disappointment."
Cons: "I understand that maintaince is a necessary and usual part of flying planes every day, that said, I had booked the earlier flight for the purpose and intention of getting into Boston earlier to spend more time with my family but arriving 5 hours later than expected was disappointing. Needless to say, the traffic getting out of Boston at 4pm on a Tuesday only added insult to injury. This was also the second time that I had an underwhelming experience overall flying Jetblue so that added to the disappointment."
Pros: "slept right through it"
Cons: "Clean flight. Easy"
Pros: "the seats were more comfortable than many other airlines, the snacks were more plentiful. I only saw one flight attendant doing anything in coach, he kept very busy and was pleasant. There was a female attendant around but I did not see her doing anything - maybe she was first class."
Cons: "First, the pre-boarding announcements were very difficult to hear and understand. The attendant spoke way too fast so that combined with the lack of clarity of the speakers made it almost impossible to understand what was being said. I have a hearing impairment so I need my husband to tell me but he too had trouble understanding the announcements. This was somewhat true during the announcements on the plane also, but less of a problem there. Let's face it, the audio systems really make things sound garbled so it is very important to speak clearly and slowly enough. I don't know how I could travel alone."
Pros: "Flight departed and arrived on time. Enough space in the overhead bins for all passengers' luggage."
Pros: "Fast flight"
Cons: "Seats were uncomfortable no earphones"
Cons: "Having to pay for bag."
Pros: "Flight late. No food or entertainment"
Cons: "Endless delays and extremely shitty boarding staff."
Pros: "Seats were comfy."
Cons: "Delayed 2 hours, crew handled it pretty unprofessionally. Once on the flight from Denver to Boston, the crew were rude to me every time they spoke to me. They repeatedly bumped into me without apology and repeatedly told me to do things I had already done like put my seat up and buckle my seat belt (but strangely didn't do the same to the older couple next to me that did have their belts unbuckled). The computer screens barely worked and the map kept flashing to advertisements telling me not to watch the map. I literally just wanted to watch the map. I would not fly jet blue again because of this experience"
Pros: "great cookies and crew."
Pros: "Big seats Lots of leg room Dunkin Donuts served on early flight Cable TV Free WiFi Snacks and drinks complimentary"
Cons: "Staff was alright but not midblowingly awesome, they did their job and did it correctly. I guess I was maybe expecting the staff to blow me away like the rest of the experience did. That said they were real and friendly, so I can't complain at all."
Cons: "Two delays on the flight because of missing crew, only negative part of the trip."
Pros: "The crew was definitely attentive and despite the choppy air they informed passengers of what was going on."
Cons: "The flight was delayed and the crew seemed to feel like that needed to make up that time. I would rather be safe than arrive on time."
"Everything went as expected. Masks were worn, passengers were cooperative, flight was on time, unboarding was uncannily orderly. People remained seated until the people in front of them stood to gather their belongings. It proceeded as a wave almost. I've never seen anything like it. It was like being in the Twilight zone. Boarding still allows about half the plane to board first (passengers with kids and needing help, priority and first class, diamond, sky something or other, military, etc.). Then they board from back to front. Half the plane is already on board so I'm not sure why they bother."
"Staff was great. Could have had a menu so I could know what I could order in between meals."
"The terminal on my ticket was different than the gate number. We went through security and had to take a 15 min shuttle to a different terminal. Why not just go through security there? There were also no attendants at the gate to discuss seat assignments. My husband and I didn’t have seats together. Try on board crew was great, but the airport experience was lacking."
Pros: "The seats were very good. The crew was helpful and friendly."
Cons: "We had a connection in Detroit. The flight from Seattle to Detroit arrived about 30 minutes late, and we barely made the connection. Apparently Delta had not told the Detroit-Boston flight to wait a few minutes for us. We did make the connection, but we arrived at the gate with no seat assignment (we had been bumped the day before from our original flight because of a mechanical problem) as the plane was loading. Had we missed the flight, we would have had to spend the night in Detroit and go to Boston the next day. Delta should have told the gate agent that we were coming."
Pros: "The crew was very professional and polite, my flight attended (blond lady) was very pleasant and very professional. She should be promoter to teach others how to be professional without kiss passenger's a*s."
Cons: "Could be better if the check in line employee were be able to sell one way ticket to Boston at 13:20hr , instead I had to purchased round trip just to get at my destination at planned time. Also I had to pay 30 dollars to go get the next flight at 18:59hrs , which was extremely inconvenient."
Pros: "Amazing crew!"
Pros: "Smooth flight. Crew friendly."
Cons: "More leg room"
Pros: "Friendly crew"
Pros: "Pretty straight forward. Clean. Efficient."
Pros: "Middle seat was empty"
Cons: "Significant delay of departure."
Cons: "Breakfast could have been offered."
Cons: "Made us check our carry ons and there was plenty of space in the cabin overhead comoartments"
Pros: "The food and drinks were so lovely, it felt like I was in first class rather than the cheapest economy seat. Great entertainment selection and comfortable seat that let me sleep well."
Cons: "Proper communication"
Cons: "Delayed and did not explain why"
Cons: "It was ridiculously cold for 2 1/2 hours. When my seat mate asked for a blanket, the stewardess said she only had one more - then walked off. For drinks, they skipped several people. I had to catch her eye to ask for one and then ask her to get my kids a drink in front of me."
Cons: "Flight attendant in First class was visibly frustrated and unfriendly. He was not helping with my simple request for a blanket. Also, the were no food service in first class."
Pros: "I like the entertainment on Delta."
Cons: "Wifi didn't work"
Cons: "Safe and happy travel!"
Pros: "individual TVs"
Cons: "it would be great if you could not use all those one-use plastic cups. waste is a real issue in the US and the solution is using re-usable items like washable cups. Unboarding was a nightmare and it started to get really hot waiting to get off."
Cons: "The fact the the toilette was kitty cornered in the mid cabin bathroom is a joke on modern society."
Cons: "WiFi didn't work"
Pros: "Good seating, great food, good service."
Pros: "small and uncomfortable"
Cons: "respectful size seat"
Pros: "Everyone was great!"
Pros: "This was my daughter’s first solo travel home from college. She said the staff was helpful and kind. She loved that the flight was not over crowded. It was a smooth flight."
Cons: "Only negative thing she could say was her flight was delayed an hour. But that isn’t terrible considering all the holiday travelers."
Cons: "They upgraded only my husband and split him up with the rest of our family. We were delayed and once we landed we got stuck in an active taxi way just because of poor arrangements from airport staff"
Cons: "We thought we were flying AirFrance as our emails came from them and were surprised to learn after waiting in the AirFrance baggage drop queue for 30 mins that we were in the wrong place."
Cons: "I had a 4 hour layover in Minneapolis, there was another flight to Denver that I meant I could’ve been home three hours earlier had I done standby, but because I had a cheaper ticket I was not allowed that opportunity. That makes absolutely no sense to me seeing as my flight was packed. I’m sorry my flight saved me money"
Pros: "Delta employees exceedingly cordial. food poor to moderate, seating space impossibly small but pillow and blanket were provided"
Cons: "seats too close from front to back, and not adequately cushioned"
Pros: "Crew was very kind"
Cons: "Delta delayed us SEVEN times and I type this as we are rounding our 30th minute waiting to get off the plane at Logan."
Cons: "I was flying from CDG to LGD and my bag was lost, yet the baggage claim system showed it arrived...... Thankful I packed some essentials in my carry on. The bigger issue will be dealing with my medical insurance company to get medications replaced that were in the checked bag."
Pros: "Flight itself uneventful"
Pros: "The exit row seat on this leg out of PHL to SLC did recline! No need for Delta Comfort+ unless you want to get off of the plane ... faster."
Cons: "For some reason, the pilot couldn't figure out how to adjust the cabin temperature for the first hour or so. This made the flight (and I was sitting in an exit row seat, right by the door which is usually cooler) uncomfortably hot and muggy. Food? No food. Thank goodness for Delta Lounge (even if it was the one in PHL). Just snacks make this a poor option for many. I don't know what is up, but the USB charger on the two monitors didn't work and neither did the outlet between the seats. And I have two different sets of cables "just in case" and they're the 3-in-1 so I can try to charge multiple devices (Apple, Android and Samsung) but nothing worked."
Pros: "Even though we were in the very back row, we did not experience a foul smell from the restrooms. This was a very nice relief. It is bad enough that the seats don't recline and there is no window in the very back row but prior experience with the added nausea of foul restroom order has been a serious insult to injury. In this case there was really minimal odor. Also since we are traveling as a family we are very happy that we were seated together. We have experienced the past that sometimes our seats will be fragmented and that creates major challenges when you are traveling with young children. However on this particular flight the ride was rough during both takeoff and landing, a lot of side to side shimmy. Also the cabin pressure varied quite a bit during landing causing all the kids to complain about some discomfort in their ears."
Pros: "The staff"
Pros: "Flight attendants were really kind"
Cons: "We were an hour late to leave so I missed my connecting flight and am currently stuck in Minneapolis for nearly 8 hours now"
Pros: "Stewardesses were sympathetic but could do nothing."
Cons: "A few flurries out of Philadelphia and flight is delayed 2.5 hrs, we therefore miss our connection and all they wanted us to do was spend 2 days in airport until next flight. Finally reached a compassionate soul at customer service who got creative and routed us to BCN via ATL, Miami and Madrid."
Pros: "I had a window seat"
Cons: "bumpy flight"
Pros: "Food available was good."
Cons: "Very tight space- could not reach floor when person in front of me moved seat into recline position. Could not get out of seat to go to bathroom when my seat mates were sleeping. Tough to load- tight spaces."
Pros: "Short flight just snacks. Was able to get a seat on standby for an earlier flight cutting my total travel time down by a couple hours. Very helpful gate agents"
Pros: "The crew was really friendly and helpful. The plane was really clean"
Cons: "The boarding process was too long, there was a lot of people. It was kinda a mess. The sit assignment for people who didn't have sit assign was slow."
Pros: "We flew a plane that had 2 row seats. I booked that for my daughter and me as well as seats ahead of an exit so we would have no one behind as. Great seats and they reclined quitea bit. We were very pleased."
Pros: "The crew were nice"
Cons: "The wifi didn't work at all, the entertainment system wasn't working until they did a reboot during the flight"
Cons: "No TVs for int'l flight, disorganized and chaotic boarding process, limited snack options"
Cons: "The Terminal in Chicago had no open amenities and overcrowded."
Pros: "The flight was on time. I got lucky and was seated with extra legroom and was very very grateful. No drama - nice and easy."
Cons: "When we were checking in I wasn’t sure where to lineup to put my luggage in. The lines for the kiosks were also confusing. Some more direction that I think would be helpful at Philadelphia airport."
Cons: "Entertainment system nor working properly. 40 minute flight delay due to minor cabin seat malfunction."
Pros: "Yes amazing"
Cons: "Enlarge the jet."
Cons: "We need food"
Pros: "Yes they were amazing and the seats were comfortable."
Cons: "IFE was not streaming movies, WiFi on but not loading"
Pros: "I had a great seat"
Cons: "Attention to detail by the gate attendant who totally missed that I was boarding the wrong flight"
Cons: "Leave a seat empty in the middle could be good for social distancing"
Pros: "Very timely and efficient"
Cons: "Seats are really small"
Cons: "How come I always have a beautiful and talented flight attendant? She was perfect!"
Cons: "Better seats, the main cabin extra seats were just like the other main cabin seats. One particular stewardess was very rude to all the passengers, while the steward Jeffery was very nice and friendly."
Pros: "That the flight attendant was really helpful"
Cons: "If the flight would have been on time"
Pros: "Typical AA flight cramped in economy on a 737. Forever to store luggage."
Cons: "More organized boarding."
Cons: "Being sit at the plane for two hours and then having to deplane and board again plus further delays on the 44 minute fly to Boston made it feel eternal"
Cons: "Everyone was very rude and would not answer questions and flight very delayed. No bad weather conditions"
Cons: "Tiny seats..."
Pros: "Great short flight"
Pros: "Was departed earlier because we were all on board early"
Pros: "Because the flight wasn't full we passengers in the main cabin had the chance to spread out a bit more, which was great on such a long flight. Also the flight attendant let me have my scotch for free! Hooray!"
Cons: "Without power at each seat it's difficult to take advantage of the otherwise free entertainment that is only accessible through the app or on a laptop. There was a DC power outlet at my seat (not all of the seats in the main cabin even have that) but guess what--it required a cigarette-lighter-style adapter to plug in. I certainly don't travel around with one of those! And most of the other seats in the main cabin had no access to power at all. My battery wouldn't possibly last through a 7-hour-plus flight without supplementary power. Oh well, fortunately there are still books and magazines. Just like old times. Be more like United or any other international airline, American!"
Pros: "Nothing, this was a miserable flight."
Cons: "Gate at Philadelphia was tiny with not enough space for everyone on the plane, it was a 6 hour flight and no snacks beyond pretzels were available-not even for purchase. I'd just come off an 8 hour international flight where I was provided lunch, ice cream, a pot pie snack and frequent beverage service. Somehow as soon as you are flying domestic on a slightly shorter flight American Airlines thinks its okay to treat customers like garbage-nothing but some sad pretzels and 2 rounds of drink service was provided for a 6 hour flight. The seats were super uncomfortable with no head rest, no personal entertainment devices were provided, and there was no general entertainment for the whole plane-seriously I've never been so bored. I would have fallen asleep from boredom but the seat was too uncomfortable so I couldn't even do that. The plane landed in Seattle but sat without unloading passengers for 20 minutes because the gate crew wasn't ready. We didn't get our checked baggage for over an hour after landing. When asked, customer service reps said that the S gate was far from baggage claim-seriously I'm not sure how that is a reasonable excuse. Other airlines arrive into S gates and have timely baggage claim service. American Airlines has no standard for timely baggage claim service like other airlines (Alaska) so there were no repercussions for such late baggage service. We left the airport with our luggage over 90 minutes after the plane landed. The entire experience is just another example of American Airlines of why the terrorists won't even fly American Airlines. I was seriously disappointed to find out that the British Airways flights we booked were operated by American instead of BA crews. I seriously will never select this option (or fly American) again if I can help it."
Pros: "New gates at Philadelphia are beautiful but are hard to get in and out of and the design almost forces people into the hallway which clogs up pedestrian traffic down the corridor"
Cons: "There were no announcements at the gate. So it was very disorganized and people were frustrated I had purchased some fried breakfast rice at the gate and it came in a bag. The woman at the gat told me I had too many bags. It’s not a bag lady. It’s fried rice. She was not friendly. At least smile when you tell me to combine my takeout bag and my very small cross-body bag that is barely big enough to hold my Iphone. Most of the announcements in flight were muffled and hard to hear. The safety speech was really quite terrible. I think someone was torturing her to do it. It was really quite painful to listen to....."
Pros: "Great crew again, basic aircraft but comfortable economy seats."
Cons: "We were told that our flight could not leave due to the absence of the pilot who was flying in from Detroit. Not sure why there was not a pilot available when there was a plane available."
Cons: "American Airlines has terrible customer service. We were unable to board our flight at the Philadelphia airport because when we arrived (almost 2 hours before our flight) the ticket counter was already closed for the evening. No one from American Airlines could help us. We were left stranded at the ticket counter until it reopened at 3:15 am. We are very disappointed and disgusted with the poor service we received from American Airlines. After hearing multiple horror stories from others, it is safe to say we will never fly that airline again."
Cons: "the payment didn't work but I got no notification. When I got to the airport I couldn't check in. It took a lot of time with more fee to figured it out. A terrible experience"
Pros: "No problems. Everything was smooth"
Cons: "Took 35 min to move from the gate with everyone buckled in."
Pros: "The crew was very kind."
Cons: "There was an issue where someone had boarded and somehow taken my seat. I was asked to wait until the very end and then allowed in my seat once the passenger in my designated seat was asked to deboard the plane. I don't know how that could have happened."
Pros: "Or some attitude re-adjustment. I usually observe rude passengers acting the way some of the stewards were acting."
Cons: "Rude staff"
Cons: "Waited on runway for 45 minutes without any announcement as to why. On plane seat in front of me was defective leading to passenger reclining well into my lap."
Cons: "No movies or other entertainment that I could find"
Pros: "Gate flight updates"
Cons: "No information on luggage even though they knew luggage was not received in London They could have sent me an update instead of having me wait at carousel for 1:30 hours waiting for my bag to show up"
Cons: "For a flight five hours or more I was disappointed that there was no complimentary food. It otherwise it was fine"
Pros: "What I absolutely adored is that I left my phone in Philly, and the gate agents put it on the next flight up to Boston. I picked it up from American Luggage Services in Boston the next day. Priceless!"
Pros: "Crew was professional, flight was smooth."
Cons: "Plane was old. NO in-seat power, no USB chargers, no in-seat entertainment. TV monitors in the aisles? Is this the 1990s? One crappy movie? The "headsets" are a joke. Too many announcements - and I don't like it when they play movie trailers, commercials, etc. over the sound system. The food was horrific. I wish American Airlines would charge $20 more per ticket and provide some reasonable food. Everything just screamed LOW QUALITY. Lucky I had brought a sandwich and some snacks with me on board. The food was so bad that I didn't even touch it. They should just eliminate the food completely and tell people to bring their own on board."
Cons: "not enough space for legs, no food, flight attendants not especially nice, a long delay, ..."
Pros: "Crew was exceptional (as usual), everything ran smoothly and on time."
Cons: "It doesn't make sense to board from the front of the plane backward. I know this is not an AA thing, but a way to make customers paying more feel more special by having the privilege of sitting on the plane longer...but it's really silly."
Pros: "Not much."
Cons: "There are NO ENTERTAINMENT, and I had two flights that were more than 5 hours each. It was not operated by British, it was actually American Airlines."
Cons: "I nearly missed my flight because I did not have a seat for a flight that I bought a ticket for at full price. Which, would lead one to believe that I would have a seat on said flight. However, coming to the gate an hour before boarding the personnel working gate the said he was having computer difficulties and could not get me a seat and it would be 10 min. I continued to return till boarding to find out I had no seat and I was on standby. Upon going to customer service they replied the airline oversold tickets and every airline does this as if to make this practice ok. Well being in sales myself and if I were to sell x amount of product to one customer ( or several) I better make sure I have it all there to deliver. People rely on you schedule wise. It nearly shot a meeting I had to make in the foot. Very disappointed with the airline and the way things were handled."
Pros: "The entertainment was updated and refreshing."
Cons: "Snacks was only pretzel"
Cons: "We were downgraded from Main Cabin Extra rows 7 and 8 to row 30. We were told that we will get refund automatically. However, we received nothing. Getting a refund back is now becomes a very complicated process with zero transparency. Main Cabin Extra is kind of a scam. We bought it specifically for an extra leg room. However, on the flight from PHX to BOS, all seats in the economy class have the same leg room. The agent explicitly told us that on this plane all seats are the same. So, they offer product they do not have and collect money. Sounds like a scam to me."
Pros: "Comfortable flight. Streamlined boarding process"
Cons: "Outbound flight was delayed by 2 hours because the flight crew that was supposed to fly our flight was delayed relying out of some other airport. Had to get a rental car and ended up reaching my friends place really late. And had an interview early next morning. Not ideal at all."
Cons: "It was a full flight, anyone in loading zones 7-9 were required to check their carry-on luggage. We were in loading zone 6, so not required and preferred not to due to our full day of air travel that would continue into a 3 hour car trip. My husband reached the gate, his ticket scanned, and let onto the plane. I walk up next, my ticket is scanned and then the personnel at the gate said in what I can only describe as the most disrespectful, inconsiderate, ill-tempered tone that he would need take my bag. He grabbed it out of my possession, shoved it into the luggage sizing rack and even though it did fit inside the lines, he said it was "too close" and would need to be checked. Not wanting to cause a scene and quite frankly speechless by this man's attitude, I did not object.. It was not until I was seated on the plane that I noticed more than a dozen items of luggage larger than mine and that the vast majority of people that had 3, 4, 5 carry on items when the maximum is 2: one personal item and one carry on luggage item. It was both the lack of respect and the lack of consistency that lead me to have an extremely "poor" boarding experience. Serious retraining needs to be completed and boarding attendants should not be able to harass airline passengers."
Cons: "Had to book a flight to Providence and then rent a car to drive to Boston since there were no other available flights to Boston today."
Pros: "Why did they have everyone board and then decide we needed to wait? Uncomfortable and frustrating."
Cons: "Why did they have everyone board and then decide we needed to wait? Uncomfortable and frustrating."
Cons: "Previous flight was cancelled so I never made this one."
Pros: "Entertainment system has a good selection"
Cons: "No earphones to listen to the soundtrack on the entertainment system"
Pros: "I liked when we finally got seated and the captain gave us an update as to travel timelines."
Cons: "The boarding took an hour longer than expected and nobody was alerted because of the delays. There was only one crew member at the gate checking in all the people. There was no in flight drinks or snacks. The flight staff was curt."
"Deberia el responsable del counter poner atencion al cliente ante un problema los maquinas de checking no trabajaban ,atencion a personanas de terceras edad e incapacitados no tenian... al final grandes filas de espera y sin respetar la distancia en esta pandemia"
"The flight was 3hrs late to board. No tv’s, no food, no electronic outlets to charge your devices and the seats were hard."
"The flight was good. It really was unfortunate that there was no complimentary snacks/beverages and entertainment."
"The flight attendant was late and we boarded an hour later than we were scheduled."
"La entrega de maletas fue despues de una hora"
Cons: "The manager was so crazy, i think she have to work on the circus."
Cons: "More Comfortable seats"
Pros: "It was ok, one gets what one pays and I understand that."
Cons: "Some padding on the chairs would have been welcome."
Cons: "I recommend for being punctual"
Pros: "The crew was amazing"
Pros: "On time reliable."
Pros: "Hair plane was very clean"
Cons: "The check in/bag drop process is terrible. Took 45 min. No explanation. No help."
Cons: "First time on Frontier, not a bad experience even though some of the comforts are not there. But the price is good if you need no frills"
Pros: "Prompt, professional, and smooth landing. Very friendly staff"
Cons: "Great flight, boarding in Newark on Saturday, a nightmare getting through long security line."
Pros: "Nothing. Maybe the leg room."
Cons: "Everything. Delayed due to frontier poor logistics. Bad updates by staff (ie none), rude gate attendants and rude flight attendants throughout. We did make it an hour late and bags arrived but this felt like a banana republic airline."
Cons: "No entertainment or food, the worst plan ride ever"
Cons: "More options for Food (snaks and drinks)"
Cons: "I was bumped from the flight I booked 3 weeks in advance because they over booked, and frontier made me pay 120$ to catch the next flight which was not nonstop, and added an 8 hour layover"
Pros: "Captain was informative but not too talkative. Left on time and arrived 20 min early"
Cons: "It was a 6 pm take off and the only food available for purchase was a “snack pack”. A tiny piece of beef jerky with crackers, cheese, and 10 Chocolate covered blueberries for $6.00. Made the mistake of not eating before and was silly to be expecting more from a discount airline I guess."
Cons: "All went well, I think thAt on flight 3 hours or more beverages and a snack should be free."
Cons: "Stuck on tarmac for 40 min after landing Then waited another hour for luggage to be delivered. If you’re going to force us to check bags the. Please ensure the system is working at the airport!!"
Cons: "flight was delayed 2hrs because "the plan was messy". in my opinion it does not take 2hrs to clean a plane so I felt as if that was an excuse for something else that was bad on their part. Even if someone puked on the flight before that, that can deffently be cleaned in a quarter of that time unless the airline is to cheap to have the cleaning supplies on hand."
Pros: "Not much to like about this journey."
Cons: "The 7 hour delay."
Cons: "The flight crew was ok, think they started to get irritated with the whole situation as well but the part of the business that needs to sign off on the plane to fly and is good for malfunction was not signed and we had to stay on the tarmac for 2 hours when I should have been home in that amount of time approximately. I understand things happen but why have us board on a plane that shouldn't have people on the plane if it wasn't good to go."
Pros: "Nothing I will never fly Fontier again."
Cons: "Sorry to say It was the most uncomfortable flight I have ever taken in my life."
Pros: "Crew was nice."
Cons: "Was crammed next to a large person that was snoring and taking up space in my seat."
Cons: "how many hidden fees -- seats, baggage -- could they come up with... well $50 worth!"
Cons: "Carry on fees"
Pros: "The crew was nice and the boarding was efficient, which allowed us to get out on time despite a late arrival from the flight before."
Cons: "The plane was freezing - I had on a long sleeve shirt and hoodie and I had to keep the hood up just to keep from freezing. Also the seats are basically metal with thin padding, s o it's extremely uncomfortable."
Pros: "The pilot got me safely to Atlanta"
Cons: "The airplane was very filthy The seat in front of me was very dirty I asked the pilot for a sanitizer napkin he said that they didnt have anything. I asked for a paper towel so I could clean the seat and it took him 25 minutes to bring it. It just seem like the plane was really nasty Th 2 guys in my row saw the same thing"
Pros: "Flight went as expected, no problems"
Cons: "Everything was fine other than how cold it was on the plane. The coldness actually woke me up several times because it was so bad."
Pros: "Crew was nice"
Cons: "Flight was two hours delayed due to being short a crew member. I needed to here at a certain time and messed up my day. Was not aware you have to pay for carry-ons. Due to that alone i will not consider this airline again."
Pros: "When flight was cancelled, given vouchers for stay and food. Crew was friendly enough. Nothing outstanding, but flight was decent to get back and forth vs driving."
Cons: "2 hours on hold to speak with a human. Then, no options to get back to St. Louis until 4 days later."
Pros: "The upgraded seats were spacious and the price was low"
Cons: "Our flight was delayed four hours because of a maintenance issue, which happens, but the staff was so uncommunicative. They knew the flight was delayed for 30-mins before they made an announcement. I asked the staff if they planned to let everyone know and she actually said "I don't want to get too many questions". The other reasons I probably wouldn't fly with them again: - Excessive fees for carry on bags - No entertainment at all - No wifi"
Cons: "forced to purchase a new flight from SFO to DCA due to a 4 hour delay out of SF. On the ride back, delayed in denver for 4 hours. Terrible experience. Won't use frontier again."
Cons: "delayed leaving, waiting to load bags...allowing people to board 30 minute after flight was to leave."
Cons: "Buy water"
Cons: "late departure late arrival sat on tarmac 40 minutes"
Pros: "Newer aircraft."
Cons: "Had to pay for sift drinks, sparking water, etc. No entertainment. Seats do not recline."
Pros: "At least they have Coke instead if forcing me to drink Pepsi..."
Cons: "Seats were uncomfortable. Was constantly touching a neighbor that I didn't know. Food was ridiculously over priced and not great. The plane I took after my layover was the same place. No biggie except that the reason I was able to identify that it was exactly the same plane is because I was one seat behind my first seat and I could see the chewed gum on the arm rest of the seat ahead. Get on the Puma plane and sit in F23. You will see it."
Pros: "Crew was friendly from what little I saw of them. I attempted to sleep throughout the flight to make time seem to pass more quickly."
Cons: "Previously flown on frontier and this is not what I remembered. Looks like they remodeled the insides of their plane. However, not to their customers comfort. Seats were like plastic bucket seats covered in vinyl. Extremely thin padding on bottom. I ended up sitting on the pillow I had bought for my neck. 4 hour non stop flight, and 2 weeks later my tailbone still feels uncomfortable. No head rest support and THE SEATS DID NOT RECLINE!!!! Luckily, I had gotten little sleep the night before and forced myself to sleep throughout the flight to get through it. No entertainment to speak of, and the tray you are offered to put your drink on cannot have been more than 5 inches deep. The lady next to me could not put her computer on it. Boarding was slow as they did not make it clear to passengers that carry on overhead space was now being charged!!! Front desk ticketing clerk should be notifying passengers prior to security. I witnessed another couple forced to pay $60 per carry on at the gate! As we bought our tickets months ago we should have been grandfathered in at no charge. We ending up paying $70 total to check one bag online and check one at the ticket counter. Disappointed with Frontier as we flew Delta here with no baggage prices. Frontier has gotten the last of my hard earned $$$. Now that I know how sly Frontier has gotten, I will spend the extra money for a more expensive and COMFORTABLE airline."
Pros: "Extremely fair price. For what it was, the price was great. It was a direct flight which was even better"
Cons: "I may just be getting old, but the seats were very uncomfortable for me, so uncomfortable that I couldn't sleep at all. I didn't like how they didn't recline. And they didn't have much space"
Pros: "The website when you try to check in online is deceptive. It seems as though all seats and carry on luggage cost extra money. They should change that."
Pros: "The initial price."
Cons: "This my first time flying frontier and hopefully my last. What a disaster of an airline."
Cons: "A flight advertised for $24.00 turned into $135.00 with one standard seat and one checked baggage! Plus over $15 for a diet coke and a small bag of pretzels! Will NEVER be mislead nor fly Frontier again."
Cons: "Same as above!"
"This is the worst airline ever! Do not fly this airline if you want to actually get to your destination on time. Multiple delays, cancellations, and long lines. Very poor customer service."
Cons: "Seats are way to small. Crew was rude. Flight was 2-1/2 hrs late"
Pros: "Getting home safely."
Cons: "Getting home on time."
Pros: "Not at all"
Cons: "Your rules! Spirit allows 1 carry on? Sucks. You have to bay $50 to check A single bag? Sucks and too expensive why don’t you try to be like Jet Blue and make it nice for us flyers. Spirit blows"
Pros: "Crew, seat contable and price was great"
Cons: "The airlines cancelled the flight an hour before. Then only offered a refund or a flight 24hrs later."
Cons: "I had an issue with their policy on face masks. I came wearing one, but was told that my mask was not allowed because it had some sort of filter/valve on it. Now I do understand the theory behind not allowing masks with valves, because they are supposed to let moisture out. But there are two layers of material that stood between my face and the filter/valve of my mask. Besides for an N95, I have not seen a mask where there was no material blocking the inner side of the filter/valve. I could have simply ripped the filter/valve off the mask and there wouldn't have been an issue, because my mask would still have no holes, and would be a complete face covering. The implication I got from this experience was that material itself does nothing to keep particulates from passing through, which means that we are all wearing masks as a placebo to keep people from panicking."
Pros: "We left on time"
Cons: "The whole row behind me was super loud during most of the flight yet the crew didn’t say anything. At one point they started ordering alcohol and chilling like they were in a bbq. One of them standing and chilling with her drink. Laughing super loud, the guy behind me kicking my seat again and again cause spirit has no space and of course there wasn’t a choice to be moved cause in the middle of a pandemic the flight was packed!"
Pros: "I like better if the food is free"
Pros: "Nothing was enjoyable except the price, but JetBlue it ten times better for only a tiny bit more."
Cons: "The cabin was out of control. People were running around, cursing, not wearing masks. The crew did nothing about it. The seats were wildly uncomfortable. There was no food, no entertainment, no comfort. I will not be flying Spirit again unless they're my only option."
Cons: "Flight delayed one hour. Second time in one day. Seats uncomfortable. Flight was completely booked. No consideration for Covid. Should keep middle seats open."
Pros: "Good services"
Cons: "Free snacks"
Cons: "Too crowded given the current situation"
Cons: "During this pandemic they could have just refunded out money but instead they have, thru Kayak, just got it all confusing. Not sure where to go to get credit on a flight i dont even want to book but from what i heard is pigeon holed that its use it or lose it. Good Job. Spirit and Kayak. The Spirit of ripping off America."
Pros: "Bad experience I was sitting in the last row and half way through the flight one of the toilets got clogged and started to overflow and smell up the area. There was a puddle of water running down towards the isle and the crew member was telling her colleagues to leave it alone and let it run so she can see how bad it gets for when we land. Extremely unsanitary and unexceptable to travel with that smell and conditions. Plus to top it all off towards the end the overhead bin got jammed and I had to wait for someone to pop in open, again its unfortunate I had to go through this. Never again, I would not recommend spirit sorry."
Pros: "Crew was nice. However the spirit airline attendant at the desk told me to gate check my bag. I stood there waiting for someone to grab my bag for sometime. So I asked the stewardess and she told me just to bring the bag in and put my carry on in the over head compartment."
Cons: "However the desk attendant came on the aircraft took my bag out of the overhead compartment. And then left it outside or the plane. I waited at the airport for until 1:30am before I got a confirmation that the back was in fact at Newark still. I had a nursing convention to go to and I had no clothing. So I had to Uber to Walmart than Uber back to my hotel. So I didn’t get any sleep. I didn’t check into my hotel til 4am due to a negligent spirit employee. I paid for the checked bag and there was plenty of space in the over head compartment. She caused me unnecessary stress and an embarrassing morning with my administrators due to my lack of sleep."
Cons: "The flight was over three hours delayed They charge you for putting a bag in the overhead compartment They charge you for WATER There is no room whatsover in the seats Stewards ignore you Very disorganized"
Pros: "The crew was nice. Y"
Cons: "Everything else. I couldn't check in online. When I got to the airport, I was told I didn't have a flight. I showed the lady my confirmation email and she kept telling me that I only had one flight (this was my return flight home from Florida), I had to show her the difference between the two flights. Then she tried to tell me that I had cancelled my flight online..... which I hadn't, hence me being there trying to check in. Horrible company. They push their flight attendants to have customers sign up for the Spirit credit card. Just horrible horrible company."
Cons: "I had 3 bags which could easily fit into the cabin space. One of the bags I had carried was the same bag which I had while boarding the flight from Boston to Chicago on 8th Jun 17. While in that trip I was not charged for the bag as the size & weight fitted into your norms. But I had to pay $195 for 3 bags,including the bag which I had while leaving Boston. The behavior of the staff manning the boarding gate was nasty. As I was not having a credit card with me, I chose to pay cash. But they refused to accept cash & told me that my flight will be cancelled and I won't be allowed to board the aircraft. I panicked & requested the passengers to take money from me and swipe their card. With great difficulty I found a passenger who obliged me. A fresh boarding pass was issued to all 4 of us. The bag which I had while taking the flight to Chicago on 8/6/17 fitted on the equipment which measures the sizes, but I was made to pay for it. Very horrible experience of flying a so called low fare airline."
Pros: "I liked that the wing said Howdy."
Cons: "Spirit is the absolute WORST airline on the market. The seats are so tiny, the airline attendants were incredibly rude. My flight home was canceled after they made us wait on the airplane for over 3 hours. They did not tell us what had happened or give us any kind of update during the time period. The flight was canceled and they were extremely unhelpful. I ended up purchasing a ticket through JetBlue to get home finally. I will NEVER fly Spirit again. You should be ashamed to work for this company."
Pros: "Buying the ticket and checking in were good experiences. Getting updates about the flight was a good thing too."
Cons: "I didn't get a choice on seat assignment. The flight attendants were loud and bumped into me quite often when two were passing on the aisle. I requested to not do that as there is only space for one body to go through. I got 'I'm only trying to do my job' to dismiss my request. Heard complains from one attendant about the delay causing her to miss her sleeping hours. Was not able to relax because of the attendant's loud conversation with one of the passengers and the loud noises made by the slamming of the doors in the food and refreshment area. Tried to keep occupied but the tray was too small to place my apple laptop. So just tried to squeeze myself in my seat to avoid being bopped into my head and shoulders. Not a very relaxing flight. Was not impressed about the are of a customer comfort. Another passengers were also complaining."
Pros: "The crew was friendly and informative and my seat was comfortable. I also received numerous updates regarding my delayed flight so I felt well-informed as to the situation."
Cons: "My flight was delayed three hours. In spite of this lengthy delay, no complimentary food or drink was offered on the flight. I have experienced delayed flights prior to this and have found that the airline generally tries to make it up a little bit to the passengers by offering them some basic complimentary snacks and drinks, which I feel is a nice gesture. I was a little surprised that this was not offered with my delayed flight yesterday. The only available food and drink options were very pricey so I went without."
Pros: "Crew were nice"
Pros: "Not much except the quick boarding but that's because no one brings a checked bag which is a HUGE negative."
Cons: "First of all the people who work at spirit in Florida are very rude. Second it is a major scam that they advertise cheap flights. Their flights are cheap because they charge you for your carry on. $57 to carry on a small roller bag and $50 to check your bag. To me that is unbelievable. There is plenty of space and it makes no sense. They also won't even give you a free cup of water. Flying naturally dehydrates your body. I'm surprised we don't hear about more people getting sick or passing out on their flights! I just couldn't believe for a 3 hr flight I'd have to buy a water bottle. In the end just was not worth the cheaper flight price. I will never fly spirit again."
Pros: "Crew was very nice."
Cons: "Ridiculous charges for everything you get on other carriers for free: printing boarding pass, choosing a seat,water, carry on bag allowance. Additionally seats are extremely small(and I am not a big person), no inflight entertainment available at all, no option for an electronic boarding pass and additionally the flight was delayed. With what I paid for the flight itself, the charge for 1 carry-on bag and the fee for selecting a seat at the time of booking, my total cost was more than what I would have paid on Delta or American. Will not be a repeat customer of Spirit."
Cons: "There was a medical emergency on board that had everyone questioning what was going on. We all heard a scream, that of course freaked all of us out. Nobody was telling us what was going on or asked for a Doctor on board. We even landed without knowing what happened. Because most of the staff was tending to this issue, when it came time to throw out trash, the flight attendant was swiftly walking down the plane calling out "trash". I didn't even have enough time to hand him mine before he passed our row without looking. The flight was also extremely turbulent. And a word of the wise for future Spirit purchasers: the seats do not recline AND there is no on board entertainment."
Pros: "Good service and staff worked with a smile."
Cons: "The website is not the easiest to navigate. I don't like the look...not very professional. The ads boast of the airlines low cost but it Nichols and dimes you for every little thing. I wasn't happy that when I did the early check in the day before departure it offered me to get bumped up to Zone 2 so we would get seated first and have first access to the overhead bin. I purchased it for about $20 but on the way to West Palm they called both zones to get up to board the plane and for the return trip to Boston, Zone 1 got called first to board. This was money spent for nothing....like a donation. the bottom line is that what we spent with Spirit was not less expensive than other airlines. By the time you add all extra fees, there are no savings."
Cons: "the flight was delayed again and again for over 18 hours even as other planes from other airlines took off around us. at one point we boarded the flight and sat 10 feet from the gate for over an hour before they returned us to thr gate and made us disembark. for another set of delays we were told that the person supposed to tow the plane had lost his access badge and another person had to drive in from home to do the work. other than this, the gate staff gave the passengers limited to no information. no amenities were provided to delayed passengers (no snacks, accommodations, etc). plus, the terminal had only one women's restroom with only two stalls, one of which was frequently out of toilet paper."
Pros: "The flight to Fort Lauderdale was outstanding in all respects, including carrying on our bags."
Cons: "The Spirit check-in for the flight back (2/27/17#616) was degrading, confused, and expensive: the worst ever in a long experience flying worldwide and our last with Spirit. After making them aware of a hip transplant, we were directed to the wrong location eliciting an rude expletive; redirected, we were told our carry-on was too big and charged $50. to check it. I had carried it on at Logan and with Delta 2/8 and 2/10) and many other airlines before. On board people all around us carried on bags similar in size to our checked bag."
Cons: "ONLY ONE CARRY ON PERMITTED, THAT IS NOT EVEN A CARRY ON, IT IS A 'PERSONAL BAG' THAT YOU CAN'T EVEN FIT A PAIR OF PANTS IN IT!!! I FELT ROBBED, TAKEN ADVANTAGE OF. MY LUGGAGE WAS MORE EXPENSIVE THAN MY FLIHTG TICKET, I MEAN I HAD TO PAY TWICE FOR CARRYING A PAIR OF PANTS AND A LAPTOP. I WILL MAKE SURE, NOT TO RECOMMEND SPIRIT AIRLINE TO ANY OF THE PEOPLE I KNOW AND THEY KNOW. I FELT INSPIRED BY THIS HORRIBLE EXPERIENCE TO CREATE A BLOG JUST TO PRVENT OTHER USERS FROM THE LACK OF INFORMATION REGARDING THIS COMPANY. In addition to that, in my three hours flight I had to pay for WATER and the seats were stock (meaning that none of the seats were adjustable)."
Cons: "They told me I needed to spend a lot of money to sit with my 6 and 7 year old children. A LOT of money. Without spending extra, we would be assigned random seats. I didn't believe them because it breaks FAA rules, , so I checked in without our. Basing the seats and I was already seated with my kids. They obviously lied and tried for the upsell. They changed my flight 4 times and never sent a notification Website is intentionally deceptive and horribly designed. I tried to purchase bags and it checked me in (without my consent), tried to upsell me on a credit card 4 times, tried to upsell and confuse me about purchasing priority boarding, Only one working bathroom on a full flight. They deceived everyone at the gate and said a carry on was 100 dollars but failed to mention that it only applied to carry ons over a certain size. Worst company I've ever dealt with. Deceptive."
Cons: "After a slight parking delay at the airport I made it to the Spirit check-in 43 minutes before departure. Spirit representatives had already left the counter leaving me, my family, and several other passengers who arrived just after me with no ability to get boarding passes. We proceeded to the security area where we could see the Spirit reps who could have easily checked us in at that point. We spoke out to them asking for help but they simply looked down and ignored us. They told the TSA agents they would not come out till after the flight departed. Imagine how frustrating that was to hear. No other airline behaves like this. Later, my request for cancellation and refund was rejected because I missed the 45 minute window. I am out $544. I managed to get a flight with Delta that morning and was treated like royalty by comparison. The Delta flight was almost the same price to boot. Never again Spirit! Not worth saving a few pennies to be treated like that."
Pros: "Totally so mad at check in on line 24 hours ahead of time - found out one piece of checked bags is $40, a carry on was another $20 and seat assignement was yet another fee. All this after buying a ticket! We had no idea there were so many other fees. The airport was was out of our way and we only booked the flight because the fare was lower. When we found at AT CHECK IN, 24 hours ahead of time about all the extr fees, we rebooked on another airline and said forget this airline, what a rip off! Never again will book this airline with all those hidden fees. It was excessive and not mentioned till check in. Bad business model!!"
Pros: "We could sit"
Cons: "One hour late, no explanation why. One member of staff very rude."
Pros: "The plane was clean (looked new) and the crew was very nice and helpful!"
Cons: "After having to pay to choose seats and paying over $400 in changes for luggage (2 people one carry on and one checked luggage each) we also had to pay for any beverage or snack on the plane. Also, apparently we didn't read carefully, though no one was able to point me in the correct direction, there is a limit to the weight on the checked luggage of 42lbs and we each were at 45lbs.... I'm aware of the 50lbs limit not 42. We had to over stuff our carry-ons after paying over $400 to even have checked luggage in the first place!! Otherwise we would have had to pay anther $100 for an additional carry-on. The seats are padded shells and, for long flights, can be uncomfortable. We ended up being over an hour late, there was no communication until the landing announcement."
Cons: "I had 2 tickets booked for Boston on November 17th at 5:58pm. I tried to check in online for both travelers, but according to Spirit Airlines website, you cannot check 2 tickets from the same account. When I arrived at BWI airport and went to the Spirit Airlines desk the lady told me that the flight is closed even though it was still not boarding time yet. I explained to her what happened and asked for cooperation, but she just kept repeating that flight is closed and next flight is in 2 days, which I couldn't wait for, because of the scheduled appointments that I had in Boston. In general the service was terrible and the website platform didn't work right. I had tk pay $250 dollars for last minute ticket while I already lost the money for the first two tickets."
Cons: "Flight was delayed 1.5 hours that they did not tell us about until we got to the gate because of 'air traffic', which should have been known ahead of time. Flight attendants were obviously tired and in a bad mood. Very small room in seat. The passenger behind me had her knees digging into my back the entire trip. A woman got too drunk and had to be moved to the front of the plane right in front of me because she was too intoxicated and out of hand. She was yelling and then threw up. It was overall one of the worst flights I've had in a very long time. It wasn't all Spirit's fault, but they didn't help the situations because you're paying for the "bare minimum"."
Cons: "Horrible Horrible airlines. First airline that I will make it a point to never fly again. They obviously are nickle and dime-ing everything, but more more predatory than that. Was warned by many on how to avoid this, but still ended up with $140 in extra fees and spent 30 mins on the phone to a foreign customer service line. Spirit changed the gate 20 minutes before boarding but kept the electronic signage same, so people arriving on time waiting at the original gate and missed their flight. With some repeated experience you may be able to to learn minimize you losses but honestly it is not worth this experience again. And if you search online, you will notice that this is a common experience with Spirit."
Cons: "Where do I begin? The price seemed reasonable until I arrived and they charged me $55 to CARRY-ON my bag. Would have been $55 to check it but I was afraid they would lose it. Then boarding the plane there was a sign saying "FIT CREW: We have the youngest crew of any airline". To me that says age discrimination and also inexperience. When I finally sat down, there was trash on my seat and also facial oil on the window. It was clear that they did not clean between flights. Sitting down, my seat was broken and reclined every time I leaned against it. I had a child about 5 years old behind me that was disturbing everyone in our area and the flight attendant never addressed the situation with their parent. When the child was slamming their tray up and down on the back of my seat, a stranger finally said something. Also, don't expect to even get water for free. $3 a pop! The landing was also extremely rough. Needless to say, I will never fly this airline again!"
Cons: "I fly a lot. I took spirit because of the great deal I got, but will never fly them again no matter what. I will pay more for a flight because of the poor customer service. My flight was cancelled after being delayed after 10 mins. This is was about my 10th time flying the airlines, I was trying to give them a chance, and every time have had serious problems. I work customer service and understand how annoying these message are and realize there will probably be nothing done about how I feel and the poor service I received, but really this was a horrible experience. Lucky I am savy at finding new flights. I stood in line to change mine while on the phone with spirit and lucky cancelled the flight with spirit. I had to rebook with a different airlines. The difference between the flight was $240. My husband rebooked it for me while I was on the phone with spirit. Never again will I fly this airlines, no matter what I do!"
Pros: "The cabin crew and pilot wert wonderful!"
Cons: "Checking in was a nightmare! The self serve kiosk was at the counter and we had to wait in line with full service to even get to one, that took almost 40 minutes, then tsa had an unbelievably long line and took another hour! We got to the gate just in time for final boarding call. The flight crew announced they were going to close doors but changed their mind to continue "refueling" and let almost fifteen more people on! If I had been one of those people who got to the gate to be told boarding was completed I would have been furious! They needed to wait for those people, still it delayed our flight about 20 minutes. The flight itself was a little bumpy, definitely an economy airline."
Cons: "We had the unfortunate experience of dealing Spirit Airlines yesterday at Hartsfield-Jackson Airport, August 13th, on the way to Boston for a wedding. We were asked to check in at the kiosk, which we did. And after spending $412.36 on airline tickets in July, we had to pay $55 for one carry-on bag. After completing the transaction, we were notified that our boarding passes could not be printed and head to the desk. After speaking with their customer representative, "James", we were told the flight was closed and there was nothing he could do. He said the flights are non-refundable and we should have arrived sooner, although our receipt clearly shows we were there ahead of their 45 minute mark. We asked him for our $55 dollars back for the baggage and he said he'll need to get his supervisor. This is when "Carmen" the supervisor came to the station. Their names are in quotations because both employees refused to turn their badges over to show their names, which seems very shady at a security-centered facility like a main international hub airport. (I took photographs of both employees) She said she can not give us a refund and rudely pointed to our receipt to mention all baggage fees are non-refundable. We asked her why would Spirit even charge us a baggage fee for a flight they were not going to let us get on and she said she didn't know, but she can't help us. Neither employee offered any assistance to get us on another flight. We have contacted Spirit Airlines with the receipts showing the time and photographs of the employees, but I think this issue requires further assistance after reading multiple stories online dealing with this same airline. The fact that they are allowed to charge us for bags the day of, then not refund the money, while taking our flight fees, seems illegal. I urge you to take a look into their business practices. They have cost my family hundreds of dollars, with regards to hotel and rental car cancellations, lost traveling fees, time off work, and the main displeasure of missing a wedding!"
Pros: "Unfortunately there is nothing positive to say here."
Cons: "Sadly we had a horrible experience at the airport with the spirit staff. The customer service representative had over 60 people lined up against the wall, not allowing them to "check in" because of minor delay. They were then hand picking who they would let in line, based on their flight and boarding pass. In addition to this I didn't want to spend my day at the airport so I booked another flight home. THEN to realize HE made a mistake..... That was the flight delayed! I then had to ask for a refund and explain that he mixed up my flight. Had 40 min to make it through security at that point. It's been 3 weeks and still no refund. Never again!"
Cons: "The check in process for horrific. We waited in line for more than an hour and we were at the front of a line that was at least 3 hours long. The counter was understaffed. Supervisors were not available. Counter staff told us the rest of the staff was "hiding in the back" because they did not want to deal with the problems out front. The seats were very uncomfortable and did not recline at all. It might have been worth it if the flight really was as cheap as the original price, but once you paid for your seat, checked bags, and carry on bags, the cost was comparable to the major airlines. Never again. We are considering buying one way tickets home at the counter for extreme amounts of money just to avoid flying home with them."
Cons: "My return flight ticket was cancelled because I did not take the initial flight to Las Vegas. I booked a different leaving flight from Boston because of a job interview and when I showed at the airport to make my return flight booked through Kayak on Spirit , I found out my ticket was cancelled. I was forced to purchase another ticket from another airline. This was concerning since Kayak sent me a reminder about my flight to tell me the flight time had changed. Horrible Customer service at Spirit. The guy i spoke with at the customer service counter said it was not his problem and walked away."
Pros: "Nothing good about this airline... It is a horrible airline run by rude inconsiderate people who try and rip you off with hidden fees and services! Their business motto is "Let's trick our customers into paying more and then lie to them when they ask simple questions" That's not a good way to run a company and quite frankly I don't understand how they're still in business.... See my bad review section for more details"
Cons: "The flights were delayed both ways on the round trip, the first flight by 3 hrs and the return flight 1 hour. Both flights were not delayed due to weather because it was nice out. Just poor management. Our return flight was delayed when I woke up that morning and all day it remained delayed on their website. Until 2 hrs before the flight it was switched back to ontime. We called Spirit to confirm and they said it was ontime. So we had to rush out of the house and skip the dinner my father in law made everyone because the airport is an hour away. We got to the airport only to find the flight was delayed on the board. We went to the gate and the Spirit employees kept assuring us the flight was not delayed even after the scheduled time the flight was suppose to leave they continued to lie and were completely dishonest with everyone on the flight. Very rude customer service and they would just ignore people and walk down the runway and shut the door so they wouldn't talk to us or give anyone an update. We could have gone and had dinner had they not lied to us about the departure time. Just the worst airline I've ever dealt with in my life... they may be cheap but you get what you pay for... and any upfront cost for the ticket is false advertising because once you purchase the ticket you then have to pay for a carry on bag, you have to pay to pick a seat on the plane, you have to pay to check in when you're at the airport, and you have to pay for any services on the plane including the "complimentary drink or snack." Their seats on the plane do not recline at all to make things more comfortable either. I will never fly them again and I warn anyone else who might think saving $50 on the ticket price is worth it cause they get it back in the end and then some!"
Pros: "Cheap flight, no waiting to print boarding pass."
Cons: "The flight was slightly delayed, but the gate agent did not seem to know about it and the email was sent well after the scheduled boarding time. It was completely unnecessary for me to run through the airport. The same thing happened the last time I flew from BWI to Logan with Spirit."
Airlines flying from New Jersey to Massachusetts have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from New Jersey to Massachusetts
Masks required on board, masks provided on flights from New Jersey to Massachusetts
Social distancing seating
Middle seats unavailable to book on flights from New Jersey to Massachusetts
Testing for antibodies, testing for symptoms for flights from New Jersey to Massachusetts
Waiving of change fees. Search flexible flights from New Jersey to Massachusetts