Daily cleaning, installation of cabin HEPA filters on flights from New Mexico to Lisbon
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Scores according to KAYAK customer reviews
Cons: "Our flight was delayed an hour out of Denver and then 4 hours delay out of London to Lisbon. And, after that long delay they didn't even offer free water."
Cons: "I was surprised that BA charges for drinks like water. Flight from London to Warsaw is an international Flight after all. I may understand that food is not served but to pay for water is not a right thing to do. I asked the crew about this and I was told that bc other airlines charge for drinks/ food, BA also ask passengers for money. I have not had to pay for my drink like water on any other flight. I fly with all big airlines like American, Delta, Lufthansa, LOT, etc"
Pros: "Felt like a disorganized mess! I don’t understand how this is still in business. Water was for sale on the flight, not for free. Water!! It’s a basic amenity. Exit row was exactly the same leg space as the rest of the aircraft. So why did I pay extra?"
Cons: "Delays! Delays! Delays!!"
Cons: "The AA flight from NYC was late arriving at Heathrow, causing me to miss the connection. AA/BA was very good about orienting me to the new plan, but the delay was very inconvenient and being in the last row of the newly arranged flight to Lisbon was downright unpleasant."
Pros: "Decent snaks. It gets you there."
Cons: "It’s your basic flight from A to B. Nothing fancy."
Cons: "Was not offered a drink whole others around me were. Don't know why."
Cons: "Flight attendance"
Pros: "Flight itself was very smooth, especially the landing. Food was good also, both the chicken and pasta were prepared well. Pasta could have used a little more sauce. Quantities and variety were also good."
Cons: "I still don't understand why airlines don't board from the back to the front. Would make the entire process go much smoother. The bigger the plane the bigger the problem and delay. I don't mind storing a bag under the seat but there's more stuff taking up legroom so it's hard to get the feet comfortable which is important for those longer flights."
Pros: "Movie selection made a long trip feel very short."
Cons: "Luggage didn’t arrive and was left behind during connection flight. Who knows when I’ll receive it."
Cons: "Delays delays and delays"
Cons: "No free snack or drink, noisy plane...couldn't hear stewards, and VERY uncomfortable seats...."
Pros: "Quick flight, good service."
Cons: "No complaints about BA here! Only thing is that there was a group of rowdy young men who were very loud the entire flight, and I'd wished the flight attendants would have asked them to quiet down. But I really don't know if that's appropriate/part of their duties!"
Pros: "Ease of boarding"
Cons: "Always late always charge for water that’s sad"
Cons: "Would have been nice to have been offered a glass of water."
Pros: "Pilot kept us informed of delay status - gross delay b/c of French air traffic strike."
Cons: "Ran out of food, slowest beverage serve ever experienced. NO staff greeting passengers who were very late and missing connections (about 3/4 of passengers) insane and grossly inefficient boarding system was mass chaos - boarded passenger in buses by priority leaving some buses 90% empty with large crowds waiting to board."
Pros: "Excellent, courteous crew. Flight punctual."
Cons: "Overbooked. Bumped off - next flight more than 7 hours later."
Pros: "Just boarding"
Cons: "I am sorry to say but everything on the flight tonight was poor - from the bad food to warm drink and no entertainment and also the personnel. They looked liked working for cheap hotel. Very poorly managed."
Cons: "The crew were spread thin and not particularly helpful. We were charged for drinks that are usually complimentary (water and ginger ale) and when the credit card slip needed to be signed, my partner's ginger ale was spilled. The attendants couldn't be bothered to give us more than two cocktail napkins to clean up an entire can-worth, and did not offer to replace the drink. I had to dig into my bag to try and find napkins because there was soda covering the tray as well as all over the seat and his lap. I've always had positive experiences on BA flights, but sorry to say this one was sub-par."
Pros: "Seats were somewhat spacious."
Cons: "This flight was also delayed twice. Once because the pilot was sick and again for weather. We sat on the tarmac for an hour. No food or drinks were served."
Pros: "Food good! Crew friendly"
Cons: "Food was great and plentiful! The crew were friendly and helpful. Seats were compact. But that’s usual for airlines. Plan extra time for customs...aaaaugh!!!! Two hours! I’ve never had to wait that long before."
Pros: "Feels good to fly with a company that cares"
Cons: "Leg room seems to be disappearing on all airlines unless you pay for it"
Pros: "arrived 8 minutes early"
Cons: "Was told at gate ALL bags had to go in hold. Once bags labeled and on bus NO ONE else was labeled. Took labels off boarded; plenty of overhead room. Why lie to us? Also asked insurance pay out limit of lost hold bag just in case. They refused to answer telling me I should buy a lock to lock bag in case it gets lost.What is that going to solve. Don’t go flying with BA if you have anything of any value or fragile."
Cons: "Luggage did not make it to Paris pit on next flight which in turn was also delayed."
Pros: "Irish people are super nice at the airport, anywhere, as at the boarding The captain has a good sense of humor. Air Lingus both flights has good looking staff and they are nice."
Cons: "The Airlines is Ari Lingus not British Airways Air Lingus has extremely tiny seats for a 11 hours flight. The technology on the plane was very slow and poor. The flight attendants hardly ever brings you water or juices and alcohol is not free of charge for an intercontinental flight. We got took off late cause of the weather but we were all safe."
Cons: "Nothing wrong"
Pros: "Nice crew, more leg room"
Cons: "Food and even sodas are not free anymore"
Pros: "The flight was pretty standard in most ways, nothing too great/too bad."
Cons: "The food service was horrible. After dinner service, that was it. I didnt see anyone in the aisles with water. But the worst was in the am (this was the Chicago to London flight) there was nothing offered before landing. My experience is that there is usually tea/coffee/a light snack. But not even water was offered. I have told this to a number of people to get their opinion. Everyone is surprised. On the flight from London to Lisbon, nothing but tap water was free."
Pros: "That food and drinks, including wine, were served for free. That the on board entertainment had lots of options that were well rated, recent, and were all free. The touchscreen was the best I've seen so far on airlines"
Cons: "The flight map was not working and the attendant didn't know what we were flying over (probably Greenland)."
Pros: "Leg room; aisle seat. Pleasant crew."
Cons: "Only "tap" water was available at no additional charge for a 2.5 hour flight. (Imho, this a penny-wise-but-pound-foolish offering, as it leaves an acutely negative impression of BA with the customer.) Even when I tried to buy a diet soft drink, non were available. Also, delayed flight -- a moderate inconvenience and, alas, all too frequent occurrence."
Pros: "The crew The nice and friendly staff at the airport"
Cons: "Assigning one luggage per traveller"
Pros: "Fligth attendants of British, Iberia provided excellent and friendly service. Some of London British Airways desk and gates officcers, gave me really poor service."
Cons: "My flight to London was pretty good,. Service was excellent.. But not my transfer to Madrid , I lost my conecttion. On London airport, I was sent back for the gate because I showed up early and they ask me to take care of the screen and wait for the gate #, when they showed the # , I went to the gate and was told my flight had left an hour ago and sent me back walking . I was wearing an orthopedic shoe, due to a toe fracture and i had to walk again all this long distance back to the terminal.!! British airway gave another flight and had to pay $279 dlls for a ticket to Madrid.2 hrs later. My flight was by Iberia and the service. was excelent. I wonder if the insurance , I bought initially will cover something of the $ 279 dlls ticket ? Fligth back to EUA was by AA and service was excellent"
Cons: "Charged us for food and even soft drinks on an international flight! I haven't experienced nickel and diminig like this on a n Major carrier like this."
Pros: "British airways are putting effort into good bathrooms in airport. On time. No problems. Good quality food. Free tea and food."
Cons: "in seat 40 there was no food choice. for baggage."
Pros: "There were no complications with my flight"
Cons: "Food is not so good, and the flight entertainment and amenities are not as good as other airlines."
Pros: "Reasonably efficient and comfortable."
Pros: "The crew was great at taking care of everything"
Pros: "quick luggage delivery in Lisbon"
Pros: "Cabin crew were great -- personality and lots of fun. Plane seemed relatively new too."
Cons: "BA service is basically Ryanair now, but more expensive."
Cons: "The boarding gate was not posted until 25 min before plane was scheduled to depart, the departure was 20 min late, Customs at Lisbon took 1.5 hours for a simple stamp on my American passport. The aircraft was packed full, not even water was offered without charge, the service even at that was barely fast enough to make one pass of the passengers before landing, the aisles were continually blocked with service carts selling so how are you supposed to make a bathroom break?"
Pros: "Quick flight. Nice crew"
Cons: "The fact that there was no free food and drink on the flight."
Pros: "I was moved from this flight to one seven hours earlier with only the explanation that it was for "technical reasons." But the flight wasn't canceled, so I don't understand at all."
Cons: "I was only made aware of the change via email on Thursday, but the change was appearing in my aer lingus app on Tuesday. Why the delay in telling me?"
Pros: "We appreciated the friendliness of the male Flighr Attendant during the boarding process."
Cons: "The landing announcement by the female Flight Attendant was inaudible (too close to the microphone?), and very uninspiring especially for tourists who were landing in wonderful Paris(!!!!!!!) from a 20-hour travel day. Wow."
Pros: "Food awful no entertainment"
Pros: "Basic flight, no food/drinks. direct flight. no personal tv."
Cons: "they lost my bag, everything was in there. Had a direct 3 hour flight from london to lisbon, so checked in my luggage with everything in there."
Cons: "Our BA flight from Rome to Paris was operated by Vueling. Vueling staff in Rome lacked knowledge of whether or not our bags could be transferred properly to our BA connection and onto our home city. Our bags did not connect and arrived 2 days after we did. Vueling desks were extremely unorganized, staff were not helpful, and boarding the plane after 2 buses hauled the passengers far out onto the concourse was a nightmare. We love BA, but we will never again purchase a flight where Vueling is involved."
Pros: "The bad elements of this flight experience far outweigh anything that might have been acceptable."
Cons: "Our flight was plagued by issues which were both avoidable and unavoidable. Here is a list - * I was able to check-in online but my husband was not and kept receiving error messages (no big deal) * Upon arrival at the check-in counter, the line was incredibly long. I understand this happens but of the employees working, only 2 were checking in bags and 3 others were just standing there chatting and talking into walky talkies. * Flight from Rome to Heathrow was late for no apparent reason, landed 45 minutes prior to our connection flight. I inquired with our flight attendant about the potential to make boarding and he said they would let us know. We landed on the tarmac and had to be bussed to the terminal. Not once after we landed did the flight crew mention one word about connecting flights. Never have I had that experience in 44 years. Additionally, there was no direction regarding priority for boarding the busses. When we finally entered the terminal, an airline employee displayed a sign calling for passengers connecting on a flight to San Diego which was taking off just 10 minutes after ours to San Jose. A choice few of these folks were driven over to their boarding gate while many of us were left behind. * When we made it the recommended "Fastrack Express" the attendant informed us that we had already been cancelled out of our connecting flight to San Jose (this was 30 minutes before take off)! We were directed to go wait in line to re-book our flights. * After an hour in line we learned that the couple behind us had already been re-booked onto that evening flight to SJ, which would have been the next out. I wonder how that happens when you are further behind in line? After waiting 4.5 hours in line. We were told that and approximately 3 other convenient flights which would have been a possibility were no longer available since we had been made to wait for so long. There were no places to sit, no numbering system, we did not eat at all that day until 11pm and that was after waiting another 45 minutes to get our passports stamped and then stupid bus ride. *We were forced to miss hosting my best friend's baby shower the next morning. We were sent on an hour long bus trip to another airport in Gatwick to sleep in a hotel for 6 hours and then return bus trip back to Heathrow only to fly into an airport which is an hour away from our home as as opposed to 10 minutes. *Not once in all that time did a manager come out and let customers know the cause of the inconvenience. The window service to re-book was haughty and entitled, rather than thoughtful and efficient. I was insulted by the lack of customer service, the shoddy organization, communication and lack common sense. The only saving grace was that they booked us on a different airline for our return flight where we received decent service. We incurred extra charges due to the change in arrival location - all around failure on British Airways. Not happy at all."
Pros: "This was a simple, smooth flight."
Cons: "American is poorly prepared for day long delays."
Cons: "No food or beverage service during covid-19"
Pros: "Everything was great."
Cons: "Nothing. It was smooth and efficient."
Pros: "My flight attendant always smiled and was very hospitable."
Pros: "Customer service was excellent"
Cons: "Great service always"
Pros: "Loved getting pretzels and pop. Loved having movie options. Didn’t love the delay."
Cons: "If the seat hadn’t broken and delayed our flight by 20 minutes"
Pros: "Seating, nice personnel"
Cons: "Long layover in Chicago"
Pros: "Flight attendants were excellent. Communication from the flight deck was good as well"
Pros: "Leaving on time"
Cons: "Snack selection could have been better. Gluten free options."
Cons: "No entertainment or WiFi at all"
Pros: "The ground personal and flight crews did everything they could do make up for the delays."
Cons: "The numerous delays The small aircraft with overhead bins that couldn't handle what I always carry on normal airplanes. The plane didn't have entertainment Missing plug ins that most airplanes have today."
Pros: "Comfy seats and legroom in first class"
Cons: "Expected more than cookies for food in first class."
Pros: "by airlines"
Cons: "flying next day trough LAX"
Cons: "Broken seat headrest No in-flight entertainment except small screen rows away Reading lights didn’t work properly Flight attendant call signal beeped for first 2+ hours and no one could fix"
Cons: "flight was delayed two hours because they couldn't find a single American airlines employee to sign off on some log book.sat on tarmac two hours because no one could sign a piece of paper!!! so obviously we missed our connecting international flight to dublin. called american customer svc, they made us call british airways, british airways said we had to call kayak, kayak said we had to call American. thanks for all the great customer svc. this is why everyone hates flying and all airlines are garbage. then finally in chicago american customer svc desk said they rebooked us on a British airways flight the same night, we traversed (ran) the entire chicago ohare airport only to find out british airways said we were not on that flight, were completely full and we had to go back to american. literally had to leave airport to get on train to go back to american terminal. they swear we are now (the next day) on this aer lingus flight despite our inability since last night to try and check in to that flight because aer lingus website doesnt work, no one answers their customer service number and their ticket counter at airport doesnt open until noon. suffice it to say we are still not on a flight to Dublin, ive missed an entire day of a limited vacation, and i will NEVER fly american again."
Pros: "Horrible landing. Also-landed early and srive around for 20 min with no announcement from cockpit"
Pros: "30 year old plane! Needs to retire this aircraft and move into the 21st century!"
Cons: "No outlets no individual monitors"
Pros: "Food - What can I say about pretzels except "Okay"?!"
Cons: "I have never been treated as poorly as I was by the old biddy that physically took the guitar out of my hands as I was trying to board the plane today. I travel as a professional musician at least once a week and I’ve never been threatened with arrest for having an instrument on my person."
Pros: "Crew was friendly and helpful. Boarding process was pretty quick."
Cons: "The plane had one of those aggravating screens on the back of every seat. I turned it off AT LEAST EIGHT TIMES and it kept coming back on, first to try to sell me on a credit card offer, then to show me previews of movies I wasn't going to watch on a 5 AM FLIGHT that was lasting 75 MINUTES. I finally tore a page out of the AA magazine and wedged it against the screen so I could actually sleep without it constantly blinking on and disturbing me. Next time, I'm going to smash the screen. If I want it off, leave it off."
Pros: "crew friendly"
Pros: "Dreamliner plane"
Cons: "Terrible service from get go which continued when landing in Melbourne with hopeless Qantas."
Cons: "The information that was given was awful. Why would AA send a broken plane to ABW?"
Pros: "everything fine"
Cons: "having to gate-check our hand luggage"
Pros: "Great staff. Arrived very early. Smooth flight ."
Pros: "On time"
Pros: "Crew did their best!"
Cons: "Our flight was delayed over 3 hours. Other Advantage members have already received bonus miles for their inconvenience. I am also an Advantage member and have not received bonus points and am unable to get ahold of anyone."
Cons: "short flight herded like cattle. not much about it"
Cons: "The flight leg PHL-LIS was the most unconfortable transatlantic trip I ever experienced. The plane was small, tight and no head support made this the worst transatlantic flight of my life, easily comparable to any low cost airline."
Pros: "Getting out of the plane! and the landing was very good."
Cons: "Bad service no entertainment besides a one very childish movie. My tray stayed with me the whole flight, I had almost to beg to take it and never s flight attendant seem happy, pleasant or even profissional. The landing by the pilots was amazing."
Cons: "The information of code share was not clear..so I was expected to fly with JAL..."
Pros: "Not much."
Cons: "There are NO ENTERTAINMENT, and I had two flights that were more than 5 hours each. It was not operated by British, it was actually American Airlines."
Pros: "Almost on time"
Cons: "Boarding process, PA system volume very low at PHX"
Pros: "Met expectations. Landed early."
Cons: "Seats harder than expected"
Cons: "Delayed because of cleaning crew showing up late.... Totally avoidable. Gate crew was not helpful"
Pros: "Crew and promptness"
Cons: "No entertainment for each seat. No cellphone charger."
Pros: "The flight had a delay of 4 hours in Philadelphia. I missed the appointment in Lisbon for which I was flying in the first place. Furthermore, I had purchased the ticket with the intent of flying with British Airways and found myself in a charter from American Airlines. I wish to be compensated for this mistake. Thank you"
Pros: "Boarding was fast and easy gate agents were awesome."
Cons: "Older plane. Very uncomfortable"
Pros: "Customer service at American Airlines was amazingly good. They figured out the mess that the third party agent, WEBJET.COM made and fixed it."
Cons: "The third party agent, webjet.com, was horrible. American airlines contacted them several times about canceling the ABQ-ORD flight and they never responded. WEBJET.COM did not put their name on the electronic ticket so I was unaware of who to contact. Finnair was not particularly helpful. They discontinued my chat conversation and didn't have an option to call back so I had to wait for 20 minutes. American Airlines was impressively helpful. They figured out that WEBJET.COM had canceled one leg of our fight and AA.com reinstated the flight. American had also contacted WEBJET.COM numerous times and WEBJET.COM had never responded."
Pros: "Remodeled plane style"
Cons: "Liked it"
Pros: "On time, upgraded at Dallas"
Cons: "Couldn't get my boarding pass. My name was wrong in your system, had to go to American Airlines desk for assistance and the attendant couldn't locate my name. There was a service attendant at the Alaskan airline service desk."
Pros: "Boarding was impossible! The line was longer than the jet bridge itself and we had to wait after being called for a 1/2 hour."
Pros: "Flights were on-time, planes were clean/newer, snacks were good."
Cons: "Their boarding/de-boarding process was quite inefficient - they have boarding zones, but then you just go to a shuttle and it's a free for all at the plane."
Pros: "Price and schedule."
Cons: "Do not like how this or any airlines board passengers."
Pros: "I booked the flight specifically because it was advertised and booked on British Airways, which is considered a nice international airline to fly. The flight was swaped to American Airlines, and I was put on an international flight that was archaic, I would have been better off flying a prop plane from the 1970's."
Cons: "I booked the flight specifically because it was advertised and booked on British Airways, which is considered a nice international airline to fly. The flight was swaped to American Airlines, and I was put on an international flight that was archaic, I would have been better off flying a prop plane from the 1970's."
Pros: "Food, Service, overall feeling of flight and crew"
Cons: "Leg room"
Pros: "Easy boarding"
Cons: "Strange kid sitting next to me"
Cons: "Flight landed late. Had to rush to get on med plane"
Pros: "Meal surprisingly good. Crew friendly, professional, and efficient."
Cons: "Small seats 4 abreast--too close for any comfort for transatlantic flight. Would not fly this particular airplane again if possible."
Pros: "It's a direct flight."
Cons: "Everything - the plane was last updated in 1989 (you can still see where the cathode ray screens were bolted to the central overhead bins), the entertainment is laughable, several didn't work - passengers were given choice of putting up with that or getting off flight. A flight to endure, not enjoy"
Pros: "Nothing good to say for this flights overall."
Cons: "Spent over two hours on the plane/tarmac waiting for take off. Air Canada sucks."
Cons: "My flight was an early morning flight 8 am. I needed to get up at 5 am to get ready for this flight. AC notified me 5:05 am that my flight delayed 3 hrs to 11am. I wish they told us the night before so no need to get up that early."
Cons: "Foods really mediocre at best. They serve food in heated plastic packaging!"
Pros: "The Air Canada Rouge crew was young, efficient & courteous; seats were good; and it was the only direct flight that I can get that day, at a convenient time during the daytime."
Cons: "Better entertainment ( u can only get them streamed to your own device), and maybe a bit better food."
Pros: "The movies."
Cons: "Seat size"
Pros: "Pleasant Flight attendants and good pilot."
Cons: "No free drinks at all! Cheap airline"
Pros: "Not a thing"
Cons: "The fact I didn't even make it to my destination. Not one person working for Air Canada gave me the impression they knew what was going on. They certainly didn't apologize for ruining my vacation and they did not try to do a single thing to help us make our flight or make the disappointment of missing it any better."
Pros: "Overnight flight so slept. Flight attendants were friendly and helpful."
Cons: "Cramped seating. No entertainment."
Pros: "We got home early by about a half hour and the flight was smooth and quick."
Cons: "Didn’t find the crew to be as friendly as I have had in the past. They wanted us to pay for headphones. Was travelling alone with an infant makes coordination etc hard. Didn’t offer help or anything."
Pros: "Everything was good"
Cons: "One Stu artist who was a older women she was very grumpy, there was little to no turbulence the whole flight and if you got up to go to the washroom and we’re waiting and seatbelt light came on she would make u sit down immediately even if it wasn’t that rough, she made a girl wait for the washroom for 45. Minutes was kinda pathetic, when she was on her shift break not one person had a issue with any of the other flight attendants only her"
Pros: "Comfortable aircraft with enough room for an average person. I like the Embraer 190."
Cons: "Unspecified maintenance issue seemed to manufactured to allow the gate crew to get off the hook for shortfalls."
Cons: "Delayed Flight, barely made it onto my connecting flight."
Cons: "Power outlet's didn't work"
Pros: "Not much. The entertainment choices were good, but other than that, things were mediocre at best."
Cons: "Boarding was disorganized. Seating was crammed. No priority was honored (being silver members who always get boarding on Zone 2, we were put in zone 4. The food was mediocre to poor, and beer or wine were not complimentary, even though this was an intercontinental trip."
Pros: "Great service, multiple meal/snack services and staff was friendly and helpful when needed,"
Cons: "The customer service line through telephone was not very helpful and seemed to cause more worry when we ran into a problem with our flight."
Cons: "Chaotic boarding. Little leg room"
Cons: "Air Canada offers this flight DAILY. Yet somehow the boarding was the most excruciating tedious I’ve had to endure. Passengers who needed assistance boarding seemed to have to deal with haphazard organisation, and the fact that they seemed surprised so many people brought carry-on luggage that the bins filled up is laughable. Changed my return flight to Alaska Air."
Pros: "Spacious seats"
Cons: "Rude staff, delays both to and from Toronto on my flight and numerous others."
Pros: "This was not a Luftansa flight!! It was Air Canada Rouge which is a budget airline that doesnt compare to Luftansa"
Cons: "The fact that it said thia was a luftansa flight when in fact it qas not"
Cons: "2 hour delay, lack of connecting ticket made me have to go through security all over again, the "entertainment" is an app for your smartphone/tablet."
Pros: "It was aweful !!!...."
Cons: "Staff barely available . Entertainment, drinks charged ,why ? They were free flying to Europe ?!.Air Canada Rouge terrible in every possible way !!! Flight delayed by 2.5 hr....bathrooms dirty and when same mentioned ( no room to place more dirty towels in) staff indifferent !!! Lufthansa is shooting itself into foot by Air Canada alliance .Never again will I book my flight with Air Canada Airlines ( God forbid Rouge).Flight Toronto Vancouver ,disgrace ....freezing cold on board but staff wouldn't notice same because they were not present except giving off skimpy 2 servings of water/juice . Tea (old ,too strong,yak).Wake up people ,none of the passengers I spoken to had anything positive to say ! I liked my Lufthansa flight to Europe but for the sheer reason having to return with Air Canada I will avoid booking this flight .Thank You."
Pros: "Once I made my flight (the next day) everything went smoothly"
Cons: "Online checkin does not inform passenger if their passport is suitable for travel. Although my online checkin was successful, once at the airport the attendant would not allow boarding because expiration was within 6 months of travel - a requirement for certain countries. It would be much more efficient - for airline and passengers - if the online check in system can catch this before arrival at the airport."
Cons: "My original flight was delayed by 3 hours, causing me to miss my connecting flight. Instead of arriving at 9:30 at my final destination I arrived at 1:30 am. Exhausted."
Pros: "The food was pretty good!"
Cons: "*The in-flight entertainement required you tonise your own mobile devices, but locks "premium" content (movies) and forces you to install an app to view it - which you can't do once your on the plane and have no wifi. Also, there's no way my iPad would've lasted 7h without a charging port anyways..."
Cons: "There was a 90min delay on all flights going to toronto due to construction in toronto yet air canada (knowing this) boarded everyone on time anyway and made us sit on the runway for over an hour. They could have left us in the lounge until they were ready. Parents with babies do not appreciate such thoughtlessness. But hey, as far as air canada was concerned, they left the gate on time."
Pros: "The price was outstanding. The entertainment was excellent. Staff very friendly"
Cons: "Food was really bad. I mean we left France and that's the good capital of the world, but none of it made into the plane."
Pros: "The staff was very efficient and friendly. The cabin space seemed very tight compared to our flight to our destination. There was no entertainment as their system was down. It made the three hour flight cramped AND boring. There were no where near enough seats in the waiting room at the boarding area. Many adults sitting on floor with their families and lots of elderly having to stand."
Cons: "Everything. Crowded. Cramped. The curtain between First Class and Economy was archaic and insulting. On my departure flight, I had the unfortunate row that divided the elite from the peasants. IIt enabled me to see how the staff fawned over the Elite while we waited for minimal attention."
Pros: "Not much"
Cons: "Being held up for more than an hour while they tried to figure out if certain passengers were going to board or not; when they decided not to let them on board, then their luggage had to be removed from the flight. LONG DELAY and I missed my connection in Montreal, had to spend the night and had to argue with them to get them o pay for hotel. Ground staff in Montreal were wonderful, especially Antonella, but the whole experience was VERY stressful."
Pros: "The plane itself was clean, had adequate legroom, and provided multiple entertainment options. The staff was quick and willing to help when needed."
Cons: "The boarding process was lengthy and once we had boarded, there was no room for many people'a luggage."
Pros: "The pilot and the crew are very proffesional."
Pros: "Everything else."
Cons: "See above."
Cons: "Small legroom and poor selection in the entertainment provided via wifi"
Pros: "Breakfast and lunch filling and tasty with good options. Attendants came around often."
Cons: "Multiple glitches in flight- Some entertainment systems did not work, so the pilot had to do a reboot of whole system for 20 minutes. One overhead compartment would not close, had to divert bags somewhere else. Planes need a major upgrade to entertainment equipment. view screens are 20 years old, the touch screens don't work on the first try because its such old underpowered tech. Safety demonstration props missing."
Pros: "The pilot kept us informed as to what the delay was."
Cons: "That there was a delay of over an hour. The seats were not comfortable due to lack of space. Could not move around at all and the service cart barely fit in the aisle. Very uncomfortable ergonomic seating."
Pros: "Same s above"
Cons: "Agents at boarding desk were not courteous at all and did not have a helpful attitude towards questions and solutions requested by me, it was well below expectations."
Pros: "Very polite crew"
Pros: "The crew and food were fine."
Cons: "They don't adequately warn you that you need to download an app to use entertainment system before you get on board. The wifi in the airport is terrible so not able to download app for all devices. The entertainment choices were very limited. For such a long flight, they should add more choices. Would not recommend Air Canada for light to/from Europe."
Cons: "Headphone jack was broken and just crackled in my ear. Flight attendant charged me for a wine then forgot to give it to me, when I asked for it she then did not believe me and I had to dig out my receipt."
Pros: "I liked how we got there safely."
Cons: "I did not like the fact I was cramped."
Pros: "On time boarding and on time landing"
Cons: "Shaking moves just before landing, very scary"
Pros: "I liked coming back home on time as scheduled."
Cons: "My flight to Vancouver was delayed and i was not even notified by email or any means. I arrived there very late and it cost me money when I had planned to take the train which was no longer running when I got there!"
Pros: "The idea of READ BOOKS via the in-plane entertainment system. Very limited book choices so not of interest, and often interrupted as the system kept dropping. Great opportunity though to expand Vs boring and mindless TV shows and low rated straight to video view movies."
Cons: "Delayed, food (best not to touch), seat PC power charge plugs didn't work, was NOT allowed to use wireless PC mouse !!! (1st ever in 20 years of off-line PC use to work on planes), the seats were old and smelled, the in-plane access to movies plug-in didn't work, the TV shows kept disconnecting, crew had no idea how to correct, Montreal airport was dirty and poorly maintained, the one restaurant with service had the worst food I ever ate with promised internet access and PC / Phone charging facilities NOT working. Amazing stuff !!. So awful it now seems funny !...Almost missed my days in and out Sanaa Airport in Yemen with Yemen Air !!!"
Pros: "The crew was excellent, and the flight procedures were very efficient."
Cons: "I have no criticisms to offer."
Pros: "One bag did not arrive."
Pros: "Flight was short. Crew was very good"
Cons: "Not much to like in a short hop in a small plane."
Pros: "I enjoyed the entertainment option."
Cons: "Wish there were more choices for new movies."
Cons: "Very crowded plane."
Cons: "The flight was delayed over an hour. Because of that, I missed my appointment."
Pros: "We arrived safely"
Cons: "Late take off with no explanation No on board entertainment Other isle we sat in was even more cramped than the others."
Cons: "It turns out that this flight was delayed, so I would have missed my connections. Huge thanks to the gate agent from United who rebooked me to San Francisco and from there to Frankfurt and then Prague."
Pros: "Emergency exit"
Cons: "Extra blankets as emergency exit is terribly cold Boarding"
Cons: "arrived 24 hours late. had to stay overnight in Newark. And United lost our luggage. The worst trip I have ever had."
Pros: "Good flight, decent crew. Food was okay."
Cons: "My entertainment set didn't work because the headphone jack was broken so that was a major bummer."
Pros: "Crew was great. Let me sleep and was pleasant and professional."
Pros: "Fast boarding and helpful crew."
Cons: "Food was cold and soggy."
Pros: "Nice crew"
Cons: "Waiting on the tarmac after loading was too long. There were so many young children on this flight. Loading bags? Really? 1 hour late after boarding on time? Not cool."
Cons: "They charged me extra for a carryon, my flight was delayed, and they made me miss my connection by holding us on the tarmac for 40 minutes. Two hours waiting in line to rebook the flight for 3pm the next day. No hotel or transportation recompense. United made an enemy for life."
Pros: "The food was very good. The crew was very pleasant and accommodating. A bit late leaving but time was made up in flight. All in all a pleasant trip."
Cons: "Some of the entertainment screens were inoperative. The occupied light for the forward restroom (in business class) was not working so you never knew if it was free or not."
Pros: "crew friendly, talked to us, made sure we had everything we needed for a good flight"
Cons: "Took off late due to weather"
Cons: "the stewardess and steward bumped seated me continually when I complained she told me it was tight inexcusable"
Pros: "On time departure and arrival and a friendly crew helped keep this flight smooth despite some turbulence. The fact that there have been electrical outlets on this route for so long is a testimony to the Continental heritage."
Cons: "The seats in economy are just so tight that sleep on this short overnight flight was almost impossible. The lack of more recline (as in the recarro sears used on the LH/LX products) and short pitch make it hard to either work or sleep. The small plane size makes this sardine feeling worse and slows service to the rear of be craft."
Cons: "45 minute delay due to passenger self-injury, then turned around half-way across the Atlantic due to another passenger medic."
Pros: "Pretty smooth despite high winds and on time."
Cons: "Baggage fees, food fees WiFi fees"
Pros: "Good landing, an I arrived earlier."
Cons: "First, our flight was cancelled and they texted us with an alternative flight leaving a day later, with a 9 hour layover! Um, excuse me? Since this was a weekend trip we would have had to turn around and get back on a flight back to SF a few hours later. I called and they didn't even offer the option to refund the ticket! I finally got us on an alternative flight leaving earlier after waiting for 30 minutes to speak with a supervisor because the person I initially spoke with had no power to do anything to help. We ended up flying Alaska Airlines on the way there and I wish we had originally booked through them because the way back was AWFUL. They wouldn't seat my partner and I together because we were flying Economy class, which they reminded us of repeatedly when I complained. The agents claimed they had no power to do anything because of the computer system which randomly selects your seats. I asked what about people traveling with small children and they didn't seem to have an answer. Oh yeah, that's another thing. As if we got a better deal than with any other airline out there after all the bag fees. The Economy class/the majority of the people flying have no carry on allowance. By the way, when we got on the flight we were able to sit next to each other because the seats next to us weren't even occupied. Ridiculous. Never flying United again. I've been bumped off of flights and had bad experiences before but this was the last straw for me."
Cons: "Did not have the free united entertainment on wifi. Only offered direct tv for a fee"
Pros: "Quiet and comfortable"
Cons: "No movie or tv"
Pros: "The window seat"
Pros: "We got to Lisbon"
Cons: "The entertainment system in 36E didn't work. The sound in 36D what a lot of noise (it made it unusable)."
Pros: "The check in with united was rather disappointing. The staff working with united were not clear with instructions and rather rude. Checking in can be a rather stressful process when there are long lines and tons of people.... this person was just short, unclear and rude."
Cons: "Please see above"
Pros: "Check in was super easy. Seats are tiny. The screens on the backs of the seats are annoying, with nothing worth watching."
Pros: "It was fine. I got to my destination."
Cons: "Here is no entertainment. The snacks are minuscule and pretty boring. And we sat on the tarmac at both Houston and DCA for a long time."
Cons: "Flight delayed due to weather. Rebooking was a zoo, had to pay for hotel room and worst of all waited over an hour at baggage claim to get our bags back. It's taking us 2 days to get from Albuquerque to Austin."
Pros: "Everyone was quite friendlly and personable, especially our flight attendants."
Cons: "It was hard to hear the captain over the speaker. The inflight entertainment was expensive"
Cons: "2hrs late"
Cons: "4 hours late, bad food, stressed staff."
Cons: "I was warned about booking with this airline but I had to see it for myself before listening to others now I wish I had done just that. First of all, outdated planes, no Tv screens, expensive wifi. How is it only $3 one way and then $5 the other especially after making us wait for 3 hours and 22 minutes extra. Exhausting flights both to Albuquerque from Houston and from Houston to Boston. Poor communication. Poor planning ahead. Very dissatisfied. Going with Jet Blue from now on. They never disappoint, even if there was a delay in flight."
Pros: "All the United personnel from gate agents to pilot and crew were very nice and pleasant and friendly. They seemed to take pride in their work."
Cons: "I am tall (6' 4") and the seats are still too cramped. Would a 1/2" more really lose millions of dollars per year. Stop treating people like sardines."
Pros: "We departed on time and arrived at least half an hour early."
Cons: "The seats lacked those tabs on the side of the headrest that fold forward to help hold your head while sleeping and little leg room."
Cons: "No outlet to charge my phone"
Pros: "Had a great seat on the plane Missed my next flight the service people were very helpful getting me connections to my destination"
Cons: "delayed because of weather in Denver"
Pros: "On time, ahead of schedule"
Cons: "Everything, United blows"
Pros: "Biggest hassle of many flights these days is dealing with on board luggage. If people insist on bring all luggage into the cabin, they should be required to have one piece under the seat and only one overhead."
Cons: "Drives me nuts to find there is no gate available when we arrive."
Pros: "These days we can all admit flying is not what it used to be before 9/11. It's still professional and curtious, but the awareness and appreciation of passengers has dwindled. Stewards and stewardesses go through the motions and do just what they need to do not more. The pilots got the plane to its destination well within the time sometimes even a half an hour early. But sometimes being that early means sitting on the tarmac for 40 minutes which cut it close to missing my next flight. Flights used to offer blankets if passengers were cold. If the plane is not full they do allow passengers to move seats to be more comfortable. The complementary beverage is still always a nice touch but seconds aren't offered and cups are often taken before they're finished. It would be nice to see our country's airlines go back to a little more awareness and appreciation for one another, and work to improving their levels to above satisfactory. The flight was supposed to have entertainment viewable on personal devices but going through the app to select something was told this flight didn't have access. Overall it was satisfactory."
Cons: "It was a little too cold on the plane. Blankets weren't offered. The food while it looked delicious needed to be warmed and the only option was coffee for warming it."
Pros: "Smooth flight once we got in the air."
Cons: "Didn't like the delay 2-3hours"
Pros: "Quick flight back home, crew understood my needs of having to move 18 days from acl replacement surgery."
Cons: "Cancelled and rebooked on a different airline with a long layover."
Cons: "I had problems from the beginning of my flight to the end. My plane got canceled because they did not have enough Staff. I wasted a whole day of my vacation, waiting on flights"
Pros: "My flight was delayed by a day due to the engine problem."
Cons: "Got a voucher for a hotel that was of very poor quality. I made my own rebooking. Otherwise I probably would never leave ABQ."
Pros: "Crew were fine."
Cons: "Seats are narrower and make for a lot of discomfort when stuck in the middle seat. I do not like other stranger's bodies touching mine. That is just wrong."
Pros: "I think Topeka was her name. She was a very good flight attendant"
Cons: "The gate changed after we checked in which was only 30 mins before. Almost missed the flight because we were waiting at the wrong gate. Earlier and accurate description of gate is what is needed. Or someone from united to visit the other gate and announce there is a change to help people out"
Pros: "Nice flight attendants"
Cons: "Cramped seating, seat would not recline at all. Departure delayed due to poor airplane maintenance."
Airlines flying from New Mexico to Lisbon have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from New Mexico to Lisbon
Masks required on board, masks provided on flights from New Mexico to Lisbon
Social distancing seating
Middle seats unavailable to book on flights from New Mexico to Lisbon
Testing for antibodies, testing for symptoms for flights from New Mexico to Lisbon
Waiving of change fees. Search flexible flights from New Mexico to Lisbon