Daily cleaning, installation of cabin HEPA filters on flights from New Mexico to Oregon
Alaska Airlines has waived its change and cancellation fees on flights from New Mexico to Oregon. Confirm policy on booking site.
Alaska Airlines does not allow booking a middle seat on flights from New Mexico to Oregon.
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Scores according to KAYAK customer reviews
Pros: "That the plane was still there when I arrived at the gate."
Pros: "No delays"
Cons: "nothing to speak of"
Pros: "I had ample leg room the seat"
Cons: "The seats were very uncomfortable. They were too hard. They need to be a soft chair"
Pros: "Great steward"
Cons: "Instructions over loud speaker...difficult to understand."
Pros: "Alaska is the best airline"
Pros: "Excellent contact from airlines when delayed"
Cons: "Seating comfort. Lacking cushion softness"
Pros: "The pilot did a great job! His landing was commendable given the high winds Portland was having!"
Cons: "Noisy slow aircraft. Very expensive for a turbine a/c."
Pros: "Flying to and from my destination wifi was awful. Not with the $40."
Cons: "They left my luggage in Portland and made me have a two HR delay to get my bag"
Pros: "They are good across the board, A to Z."
Cons: "Nothing to note."
Cons: "The free snacks should be more substantial."
Pros: "We arrived home early."
Cons: "Agent wasn't there so we couldn't get off plane. But we were early so no problem."
Pros: "OK travel"
Cons: "Food was atrocious"
Cons: "I found the temperature in the cabin to be extremely cold."
Pros: "We didn't miss our connection"
Pros: "almost everything"
Cons: "there was a last minute gate switch. not sure why that happens."
Pros: "I arrived early"
Pros: "Boarding outside was different."
Cons: "Too small to handle the most basic of carry on luggage. Not enough communication about turbulence."
Pros: "Flying home"
Cons: "Boarded late and sat on the plane for awhile. Also should be embarrassed that all they can spare fir a snack is a miniature bag of pretzels"
Cons: "Late late late"
Cons: "Landing took forever, stearing on plane malfunctioned, worst experience of my life"
Pros: "The steward."
Cons: "most uncomfortable I've sat in"
Cons: "I checked a bag and an small animal kennel that was empty. When I got to my destination, the kennel did not arrive. They could not locate it, but said they would have it delivered to my home the next day and they would give me some coupons. When it did not arrive the next day, I called and they said they could not find it. I explained that I had flown back to move the rest of my belongings and my cat and not having the kennel was now causing me to buy another. The agent said they would reimburse me for buying the new kennel, but I would have to call and get the number and submit the receipt. I understand they need proof, but I never received the coupons and don't feel I should have to jump through hoops due to their error. They should have reimbursed me for the $25 I paid to check the kennel and paid for a new one. Why would they think I would want coupons for an airline that could not keep track of one piece of luggage?"
Cons: "When we got to Seattle the Old shuttle plane we were supposed to board broke down as we were about to take off. I'm never flying with Alaska Air."
Pros: "We arrived early!"
Cons: "TV screen didn't work at all."
Cons: "The ventilation system wasn't working it was super hot and super uncomfortable!"
Pros: "No waiting"
Cons: "Kid screaming"
Cons: "US Customs was very rude."
Pros: "Comfortable seating"
Pros: "All real good price"
Pros: "Kindness of staff, cleanliness of craft."
Pros: "Over all Alaskan airlines does a great job."
Cons: "The boarding process was very sloppy. The boarding person made very little to no announcements regarding boarding procedures. He then made everyone who had lined up in general boarding line exit the line and then finally turned on the sign that said preferred boarding. Then the same thing happened again. He could have saved all of us and including himself lots of frustration if he had just made an announcement regarding the boarding process with directions when he was about to start boarding. Everyone was left without clear directions. Big let down to start my experience with Alaskan airlines."
Pros: "They gave me two teabags because I like strong tea. Nice people!"
Pros: "Clean, comfortable and friendly."
Cons: "Late boarding"
Pros: "Plane was newer"
Cons: "Seat did not recline"
Pros: "Everything about the team was nice."
Cons: "Nothing not to like"
Pros: "Easy boarding, polite people"
Cons: "I didn't get TSA pre applied--I associate this with buying the Alaska airlines ticket through Delta. They merged my first and middle name into a single long name that TSA didn't recognize."
Pros: "I loved the staff and the quickness of flying and boarding. Everyone was very polite and satiafactory to me."
Cons: "There was a malfunction in some electronic computeres on the way home that left us sitting at the airport on the plane for about fifty minutes. And i had to get back to go to work at midnight."
Cons: "Crew is overly aggressive when enforcing masking policies, to the point of making it feel like I was a prisoner on the flight."
Pros: "Crew was kind and helpful. Very clean and made sure we were able to sanitize and keep our area safe."
Cons: "There was a family with kids climbing all over the Sears. Would have been nice if the crew reigned then in a bit."
Cons: "Never flying with Delta again"
Pros: "Arrived in PDX 15-20 minutes early."
Cons: "Social distancing on the seats"
Pros: "The crew and seats were both great"
Cons: "HAving live TV would have been great."
Pros: "The two people who were in charge of boarding the plane were especially nice, efficient, and accommodating. I really really liked them."
Cons: "The flight was too warm."
Cons: "More communication on the flight delay"
Pros: "New long haul service is a real improvement in quality"
Pros: "Great entertainment"
Cons: "We just boarded pretty late for apparently no reason"
Pros: "The crew on both legs of our trip were nice and accommodating."
Cons: "Vegan options"
Cons: "I used 7900 points to upgrade to “comfort” and nothing about it was comfortable. I was squashed between a window and a large man and my tv screen kept flickering on and off. I actually felt like I had less space overall than I would have in a regular seat."
Pros: "The best"
Cons: "Again the boarding process took forever"
Cons: "Disembarking could be more efficient"
Cons: "KLM staff at Schipol Airport in Amsterdam was rude and unprofessional. I will not fly with KLM again."
Cons: "I'd reserved seats in advance for both directions and was give seats farther back both directions when checking in at the airport."
Pros: "The crew was very friendly. Boarding was quick."
Cons: "Seat size in Comfort+ was still cramped. The person sitting next to me(in the middle was a fairly large (height not weight) and his arms and shoulders were pretty much flowing into my seat( I sat by the window). Leg room of course was fine. Very cold draft coming from the airplane(window?)"
Cons: "I now know the downside of buying through Kayak, the ticket is non-upgradable even when seats became open and I offered to pay for the upgrade."
Pros: "It was ok"
Cons: "They lost my suitcase. Now I have to wait a day or two and they won’t sent it to me."
Pros: "The attention to detail from the crew, and the friendliness"
Pros: "i likes that drinks were free"
Cons: "i shouldn’t have to pay for headphones"
Pros: "On the fight back I had enough space; good service; fine food. Great trip. On the way to Amsterdam, I sat next to a very overweight woman and her body hung over my seat. I couldn't move around enough and I ended up with a trigger point problem which immobilized me for 3 days and kept me from sleeping at night. It was very disappointing, since this was a family visit trip."
Cons: "See above!"
Pros: "Free wine and spirits and food really not too bad in economy Very large movie and tv show library - something for everyone Friendly cabin crew"
Cons: "Overhead bins a bit small on this older 767-300"
Pros: "Newer plane. Friendly crew. Landed safely and on time."
Pros: "Going back home to the US"
Cons: "I had 15 hours layover in Amsterdam so I got me a hotel.one hour after I got to the hotel I got a notification from Kayak app asking me to go get my bag from Schiphol. My bag was supposed to be directly shipped to PDX. I had to leave my hotel back to the airport and spend 2 hours trying to find it only to be told that it was going to PDX. I lost my $170 hotel room, over $70 for taxis and ended up spending the night on the floor at Schipol. I do not think I'll ever use Kayak again. The travel guarantee is a joke too."
Pros: "The chargers worked in neither airplane."
Cons: "The chargers worked in neither airplane."
Cons: "It was smelly. Anyone who does not smoke can smell old smoke. Yuk. Also, smells like a neighboring passenger has bowel issues. Ick"
Cons: "Severe delay"
Pros: "Eventually made it home. At 1am, when it should have been 1130pm."
Pros: "I don’t know what Delta could have done better on this two leg flight from Albuqueque to Miami via Atlanta . Yes we were in First Class and it was a (groan) 6:05 AM flight which meant that we were probably on time. But Delta’s 737-900 (to Atlanta) was very comfortable, the crew did everything well and the breakfast was quite good. (Make sure you try the quiche). We had the same crew on the next leg to Miam, who were surprised and gave us a warm welcome. There were only snacks in 1st for that short segment, but they were all we wanted."
Cons: "Air turbulence over the Midwest storms."
Pros: "Wi-FI available (although I didn't use it)"
Cons: "No direct flight in the morning, so had to take two connecting flights, and leave home very early in the morning."
Pros: "Good drinks and movie selection"
Pros: "Everything went smoothly."
Pros: "New Boing 717 aircraft. Short flight time. I needed and got very good special assistance."
Cons: "The fact they wasted two days of my trip with my son travelling from the U.S. to China because they didn't know about transit visa regulations. And so far they offered a 75 dollar voucher for participating merchants. Unacceptable"
Pros: "The in flight entertainment and the pilot being informative about what was going wrong at the Atlanta airport."
Cons: "The insane process that followed the flight of rebooking - it would have been VERY HELPFUL to have access to the inflight internet so that I could have rebooked my missed connection before we landed in the ATL airport where it was past midnight and there were hardly any staff available for us to talk to and the lines to speak to anyone took literal HOURS to get through."
Pros: "Availability of flight. Quick flight, on time. Signage at PDX is good. Easy to find where you need to be"
Cons: "Layover, confusing mob line at checkin."
Pros: "Efficient boarding and helpful flight attendants"
Cons: "I was sitting in a "Delta Comfort+" seat in an exit row. The extra legroom was nice, but the tray table was so far forward I could hardly reach it, and there was no armrest on the window side. The seat covers appeared to be heavily worn, with tears and padding falling out in some places."
Pros: "on time"
Pros: "Attendants were cheerful and extremely courteous."
Cons: "Legroom but that's because we can't afford 1st class. Hahahaha"
Pros: "Airplane was good, boarding was fast."
Cons: "Did not have the fruit and cheese plate."
Cons: "Need more legroom"
Cons: "One of the men working the desk at the gate was rude & condescending to me. The other gate agent who was having us board (he was an ethnic man) was friendly & excellent."
Pros: "Pilot was hot."
Cons: "4 hour maintenance delay. Arrived at 2 am, after boarding a different plane."
Pros: "Ditto from above"
Cons: "Ditto from above"
Pros: "Arrived on time"
Cons: "No food. Only snacks and very good snacks"
Pros: "Well after going through a terrible storm to get to the airport we were given a opportunity to up grade to First Class for a very reasonable rate. That was great."
Pros: "Row 19 on a 737ER is great for room, as long as you don't plan on reclining (I rarely do in a daytime flight)"
Cons: "A little overcautious regarding seating the cabin crew because of possible turbulence, but better safe than sorry, I suppose. However, it is a common occurrence on this particular leg, so don't board knowing you might need to take a "break" before you get to Atlanta."
Cons: "There was no gate agent in Santa Fe. I had to leave two very expensive bottles of alcohol I’m the trash because they don’t have adequate staff to check my bag."
Cons: "Book seats together for parties traveling together."
Pros: "Crew was friendly and nice"
Cons: "Absolutely no covid regulations in place, completely packed flight, boarding was horrendous everyone going in at once"
Pros: "Crew was good"
Cons: "Seating sucked, did I say sucked. Greed never give the customers that pay your bills better comfort and leg room. Greed greed greed. Scumbags"
Pros: "Fast boarding"
Cons: "No real headrests on the seats. Not very comfortable."
Cons: "The head phone jacks were loose so watching a movie was extremely difficult. The aisle is so small you can’t even walk down it without bumping people who are seated. It seemed like none of the crew wanted to be there."
Cons: "The flight attendants were friendly, watched a movie, thanks for the ear buds to listen to the movie. There was a lot of turbulence but I feel our pilot managed it very well bringing us in safely and smoothly as possible. I can't think of anything that could have been improved on."
Pros: "Nice stewards"
Cons: "Gate agents crabbie"
Pros: "Good crew"
Cons: "The boarding process was terrible. The boarding time changed every 5 minutes"
Cons: "Inflight Wifi was spotty"
Cons: "boarding time, delayed for 3 hours"
Cons: "Need to have handheld device to watch entertainment. Terribly uncomfortable. Delay getting out of Dallas."
Cons: "No gogo WiFi"
Cons: "I had very bad emotions sickness from London to Dallas TX. After I got on the plane I asked one crew member if I have any chance to switch the seat to sit by the bathroom because I am very sick, but seems no one cares. They said there is nothing they can do and tell me to get back to my seat. The whole fight I was sick. It was a horrible no crews member were asked me how I felt. No crews member checked me if I were ok. I had fever and so sick. There were late. I never have any bad fight like this forever."
Pros: "Nothing - except getting my seat upgraded from the 'claustrophobic zone'."
Cons: "Having to wait 5 hours for the flight as my FRA to DFW flight arrived late. I had been up over 26 hours already and was struggling to stay awake prior to the flight. (My day didn't end until I'd been up more than 32 hours.) Crew from the late arriving flight should have announced the connecting flight delay well before landing at DFW. The flight should have been held for 20 minutes, as it appeared that the majority of the passengers affected were able to clear customs and arrive at the gate in time. Headphone jack had a very poor connection. Plane was dirty."
Cons: "We still haven’t left Dayton."
Pros: "Crew was nice and professional."
Cons: "Freezing, one hour wait on the tarmac before takeoff meant one hour delayed arrival. No TVs in seats, no meals on six hour flight."
Cons: "Had terrible seats with no reclines and near the bathroom. They charge extra for better seats, they should offer something in return for below average seats."
Pros: "The pilot was very apologetic about being delayed but we were able to catch the flight because it was delayed for about more than 2 hours."
Cons: "It was cold in the beginning of the flight. We were delayed at the first flight and when we got to the gate there were no one available at the gate to check us in. We had to go to customer service to get on board."
Pros: "Got to see The Shape of Water from DFW to PDX in advance of the Oscars! Nice clear image and sound. Thanks American, you've upped your game from a few years back!"
Cons: "My check in bag it’s lost got wrong boarding pass even when I told them I had electronic boarding pass on my phone. Really disappointed with this."
Pros: "The employee who checked me in was very helpful - found my frequent flyer number for another airline and give me a free checked bag."
Pros: "I liked the way the Pilot (Captain) addressed the passengers before and after the flight."
Cons: "The wait at the customer service counter in the terminal at LAX."
Pros: "All went well"
Pros: "Nothing. Had a family emergency"
Cons: "I had a family emergency and had to buy a ticket to Pittsburgh to get home instead of going to Portland."
Cons: "American completely missed the mark. AA did not successfully change our reservation when the initial leg of our trip was delayed by an hour due to a fuel issue, which caused us to miss your connection in Chicago. Since American partners with Alaskan Airlines, American should have changed my reservations with regards to Alaska Airlines, but they failed to do that. I stood at the Alaskan Airlines counter as the plane left the gate with our empty seats because there was not a ticket. American Airlines did not change a reservation successfully and so although we had boarding passes with our names and seats and the flight number, the plane left without us. I was stranded and Seattle airport at midnight with a child and an infant with one diaper and one bottle left and it was a terrible experience with American Airlines. I do not recommend flying American they cannot get it together when problems happen with delays."
Pros: "We really enjoyed our flights with American Airlines. From the counter to the stop on the plane everyone was great to work with and very friendly"
Pros: "The agent at the desk helped seat us together after our disastrous 1st flight. Crew was friendly & upbeat, great service."
Cons: "Old plane No entertainment No place to plug in/charge devices."
Pros: "I slept the entire duration."
Cons: "Delayed flight out of Paris caused missed connection in Dallas."
Cons: "The flight was delayed little by little up to two hours then finally we board the plane, everyone is seated and then they cancel the flight."
Pros: "Exit seat"
Cons: "Canceled flight after many hours butting was obvious it was. It going to happen from the start. Asked for a hotel and none offered but many others on same flight for a room from AA. Rebooked for the next day an airport an hour away from original destination and had to provide my own transportation to destination. Finally they lost my luggag."
Pros: "Efficient boarding. Decent communication during delay of previous flight (delay of 4+ hours), friendly and helpful crew on the delayed flight."
Cons: "Dirty plane. I had to clean my own seat with a wet wipe and some paper towels. Previous AA flight delayed by 4+ hours causing a missed connection."
Pros: "Flight attendants were polite and friendly during beverage and snack service Seats were clean and recently reupholstered"
Cons: "Two people got removed from the flight for seemingly no particular reason prior to departure, and looked quite unhappy although there were no strong words. Very small seat pitch Long delays for maintenance and runway Annoying ads for AA credit card over the intercom prior to landing No USB ports"
Pros: "Comfortable first class seats for a regional airline, although no food or entertainment. Flight attendants were great, very friendly and they checked up on us often. On time departure and early arrival. American Airlines has always been great for me. Will be back"
Cons: "No food in first class, but it was only a 2 hr flight on a regional"
Pros: "The boarding was super fast as well as exiting, WOW!"
Pros: "Boarding was very quick, they called the groups quickly with no lag time in between."
Cons: "I think this was the most cramped airplane I have been on. It was so uncomfortable and I would think that they would take this into consideration since it was a red eye flight."
Pros: "I got there safe and there was some entertainment"
Cons: "seats small and not real comfortable."
Pros: "The trip was on time and with no issues flying. I really enjoyed the ability to watch a movie...this was AWESOME!"
Cons: "Wow, the seating was VERY tight and I was happy for the TV screen in front of me to keep me busy. All the inflight interruptions on the movie I was watching."
Pros: "All connections-smooth"
Cons: "Only airline we flew that didn’t have pre boarding for families with small children."
Pros: "We did not take this flight when its schedule was moved back, instead taking one LHR-SEA that would get us home at a reasonable hour."
Cons: "The change by British Air in flight departure/arrival times. The resulting adjustment was costly and we were unable to get "extra" seating on the long leg of the trip by the time we were notified of the changes."
Cons: "There is no legroom in coach. I am six foot seven and my knees cram against the seat in front of me to the point my legs go numb."
Pros: "Amazingly, the flight wasn't full and the stewardess let my wife, 2 month old son and me have the last row."
Cons: "Entertainment on AA is sub-par"
Pros: "On schedule and met all my expectations."
Cons: "No complaints."
Cons: "No complaints."
Cons: "Boarding seemed extremely unorganized. Crew skipped group 2 when calling groups to board, resulting in a mad rush."
Pros: "Flight was on time."
Cons: "My luggage was lost!!! People were sympathetic but no apologies or compensation Also, we were forced to pay extra for our seats before we were able to print boarding passes. My husband and I were not able to sit together which was upsetting to me."
Pros: "Nothing unexpected happened"
Cons: "Booked flights together yet sat apart.. kid kicking back of away just uncomfortable"
Cons: "Better snacks ...maybe nuts"
Pros: "We had an issue with the baggage which h we were able to resolve quickly and easily and get some money back."
Cons: "The boarding process"
Pros: "Got me booked on Delta."
Cons: "Itenirary fell apart and had no good solution."
Cons: "I miss the good old days where Captain X tells us what’s seeable out the window!"
Pros: "We upgraded to 1st. Ontime departure and arrival."
Cons: "Waiting for bags."
Pros: "Delayed, rude staff"
Pros: "Not much"
Cons: "Uncomfortable seats, no leg room, no outlets for charging, only two restrooms for economy and no aboard carry on. It was overall very uncomfortable and unenjoyable. Alaska is much better"
Pros: "Boarding, service, staff attitudes, on time and deplaning"
Pros: "Quick direct service with no connections."
Cons: "Seated in 8C on 737-900. Could not strrtch legs as blocked door to toilet in front of my seat. Had one passenger exit the toilet and fall in my lap."
Cons: "United didn’t allow on-line check-in, wasting my time and theirs, forcing Basic Economy passengers to be checked in by a person. Won’t be flying United again."
Cons: "Poor services and customer support"
Pros: "I finally got to Portland."
Cons: "The plane did not arrive at gate, they gave us poor/invalid excuses as to why there was no plane. We moved from gate 73A to gate 82, in another terminal back to gate 73A for no explainable reason. Finally we left after having to checked in now at gate 73.....what a mess and over 2hrs late!"
Pros: "Without letting me know to a bad one where I had no empty seat next to me I looked to my original seat was given to someone else"
Cons: "Hot cabin"
Pros: "Curtial personnel"
Cons: "Late departures both ways."
Cons: "No entertainment to speak of."
Cons: "1. The flights within the US and Canada was delayed. 2. The United Airline staff in San Francisco told me to pick up my luggage when I get to Seattle despite of the fact that my final destination was Vancouver. I questioned the staff about this ata this seemed odd, but he insisted that I pick up my luggage in Seattle. Upon arrival to Seattle I went to the baggage claim area to find out that my luggage was already put through to the connecting airline to Vancouver. This resulted in me having to go through a long line of passengers to do all of the security checks again to enter the international airport gates. This almost resulted in me missing my connecting flight to Vancouver. The only saving grace was that the flight was delayed by another hour. 3. Changes made on my connecting flights were only given to me during my check in at Auckland. My previous booking was Auckland -San Francisco - Portland - Vancouver. The boarding pass I was given in Auckland omitted Portland and was changed to Seattle. I was never informed about this by United Airlines. 4. United Airlines website NOT allowing me to log in using my e-mail."
Pros: "Friendly atmosphere"
Pros: "N/A due to them rerouting my itinerary."
Cons: "N/A due to them rerouting my itinerary."
Cons: "Never got to do this flight because of the previous flight which is reviewed below: My seat was broken and wouldn't stay in upright position. This really pissed off the passenger behind me. Crew kept telling me to put my seat upright, I kept having to tell them the seat was broken. Old airplane with no in-seat entertainment. they advertise on the seat that you can watch all their entertainment content for free, but then you have to pay for wifi to watch so it's not free then, is it? Every movie or show requires "additional software" so you have to purchase internet to do the download. This is an 11 hour flight, I would have appreciated being able to watch a movie or something without forking out $30. Flight was delayed, so we were low on time to make our connection. I asked a flight attendant twice if we could get help deplaning early or at least get moved up some rows since we were in the very back of a 747 (there were plenty of vacant seats). They said no, and told us that customs would only take a minute and that the other united flight knew we'd be coming and would wait. I don't usually fly united; other airlines typically will actively take steps to help (like moving connecting passengers to the front shortly before landing) if they are the cause of the delay. Customs had only one agent working and we were pretty much last in line so that process took over an hour. Just moving us 10 rows forward before landing would have made all the difference because our connecting flight closed its doors and taxied for takeoff less than 5 minutes before we arrived. They had some united employees guiding and directing a couple of passengers that were going to be late for a connection to LAX, but no help for those of us connecting to portland. Customer service didn't even offer a verbal apology. Last time I flew with united, I also had a terrible experience for different reasons. I did not intend to fly united for this flight, but I purchased tickets through and for Lufthansa, and this flight was regrettably operated by united. Another thing I don't like - the food was horrendous. It was a breakfast sandwich that was advertised as "hot and fresh" on the packaging but was served straight from the refrigerator. I was in the middle seats with one person to my left and two people to my right. Everyone took only one bite and threw away the rest. Just don't bother serving the food if it's going to be that bad, it's very wasteful. I always appreciate a hot towelette after a long overnight flight. United offered no such thing which was a first for me. Regarding boarding: they called us all up to line up in boarding groups and then we had to stand in line for 65 minutes. I have a bad back and had to sit on the carpet to avoid being last in line and not having space for my carry on bag. Would have been nicer if they would have just let us sit in the chairs at the gate in comfort until they were ready to board."
Pros: "Clean comfortable, friendly service"
Pros: "'Nuff said"
Cons: "Everything else was great!!!"
Cons: "The boarding process is ridiculously slow. Why not load from the back row first? Then you wouldn't have 150 people behind one slowpoke. You could cut the boarding process time by 90%."
Pros: "The helpfulness of the representative at HNL."
Cons: "Last minute 17 hr "delay" Screwed out of an entire day in Hawaii. Dream vacation ruined. No car, no hotel, no time to see Honolulu. Awful."
Cons: "lack of storage space overhead. cramped seating. old plane. no wifi or entertainment."
Pros: "Getting home."
Pros: "3 hous of waiting after our original departure time. Gave us free tv though so that's nice."
Cons: "Grinding and whining while plane in taxi- extremely loud frinding when landing gear engaged and disengaged"
Pros: "Excellent responsive service start to finish."
Pros: "Economy+ seats were very nice. Gates were close."
Cons: "Having content viewable on your app is fine, but finding out last minute that for some reason your device doesn't work with the system is annoying. There didn't seem to be any food or drink service, which was odd."
Pros: "Excellent as expected."
Pros: "The crews everyone was caring, respectful, and professional. I don't see anything to improve, they are that good, including the pilots!"
Cons: "I can't think of anything really."
Pros: "Easy to print ticket, United employees readily available."
Pros: "On time and people nice"
Cons: "Everything. Very good"
Pros: "The Airbus 380 was nice"
Cons: "Lost our luggage took 4 days to finally get it"
Pros: "No issues ELP to HOU"
Cons: "1st plane felt and sounded like it was going to fall apart"
Cons: "It was delayed by 3 hrs"
Pros: "Boarding, economy plus"
Pros: "It was okay."
Cons: "The attention but they need to clean more. Bathroom were really nasty."
Pros: "On time"
Cons: "All good No complaind"
Cons: "It was an enjoyable trip, no complaints whatsoever."
Pros: "Same as above."
Cons: "Same as above."
Cons: "Why does it take 45 minutes to board a plane? Way too long."
Cons: "Didn't receive my carry-on when arrived in ELP. Finally got it the next day."
Cons: "Yea the tsa precheck was not being able to put on my boarding pass. Hooked me again ."
Cons: "Took almost two days to get from Chicago to Portland"
Cons: "Awful awful awful"
Cons: "Frontier airlines delayed and then cancelled and offered no help with re booking so I could make it to my family. I had to purchase a brand new ticket with s better airlines to be able to get home for my mom's cancer treatments."
Cons: "No on flight entertainment, which is a pain when it’s more than a five hour flight. Nothing was complimentary, a snack, drink, even a pillow. My seat didn’t recline and I wasn’t an exit row or in front of one or near a bulkhead. Weird. Paying for a carry-on is a pain too. Won’t fly Frontier again."
Cons: "Worst flight ever had Frontier Airline front desk at the Denver airport are so rude and disrespectful"
Pros: "Price was great"
Cons: "but seats are very close together - not a tall person but sitting up straight my knees hit the seat in front of me. Uncomfortable fit!"
Cons: "Seats didn't decline"
Pros: "Only the boarding, it was smooth."
Cons: "I was ready for not having the power outlets, no complains about that part, but I didn't realize that the Frontier airlines would be so obsessed about saving their money that you can't even have a free glass of plain water!, everything is for purchase only. I am not even mentioning juices, tea, coffee etc., which are complimentary in all other airlines. The seats cannot be reclined, so you have to sit straight for all the duration of the flight. I hope the Frontier corporate staff monitors these reviews and will improve, but honestly I doubt. Once a person or an airline becomes greedy, there is no way they will change for the best."
Cons: "Everything went pretty well, we were just delayed in the plane about 40 minutes waiting for a few passengers coming in on another flight."
Pros: "I got a great deal on Kayak but after taxes and carryon fees it was not a super deal."
Pros: "It's hard to enjoy any part of the experience when it's uncomfortable."
Cons: "There isn't any room on the plane. Very uncomfortable. I recommend using roomier plans on flights exceeding an hour."
Cons: "A little more turbulent than the big boeings and no comforts or frills. Maybe a free soft drink? Even water would have been nice."
Pros: "On time. Clean. No worries."
Cons: "You should include free beverage service. I think the only free thing was water."
Pros: "Changing the gate within 24 hrs is not acceotable!"
Cons: "I was super disappoint in frontier. From the moment I walked up to the kiosk it was frustrating. They want to charge extra for everything. So cheap. In comparison American, SW, and delta know how to treat customers."
Cons: "Late and cramped"
Cons: "I was delayed and ran to catch my connecting flight, only to find that the plane had mechanical difficulties and they didn't have a crew to fix it. None of the attendants at the desk knew what was going on and basically said they didn't know if we would be able to make the flight to Portland that day unless they could find another plane. They finally found another plane, but when we arrived to Portland there was someone at the gate and we sat on the tarmac for sometime. Clearly lack of communication or something. Upon landing every single person got their bags, but somehow mine did not make it on. They said that happens often that they can't fit all the bags and they have to send them on other flights. Unbelievable. I will ever fly frontier again, it is not worth the reduced ticket price to end up just being charged outrageous prices for everything else and having such disorganization and lack of proper scheduling."
Pros: "Sat on the wing, legroom"
Pros: "The ticket was very inexpensive. The seats were designed to be comfortable even though they fit more people in the airplane. They don't charge you for your personal item, like a lot of other low rate airlines do. Everything was clean, and efficient. Again, I got to say the seats were comfortable even though they did not look like they would be."
Cons: "I did not expect to have to pay for a can of pop. When the flight attendant came by asking if I would like something to drink, I requested a diet cola. She handed me the canna pop and it cost three dollars. That kind of shocked me. Also when I was paying for that canna pop the tablet that was running my credit card asked me how much of a tip I wanted to give The flight attendant. When I didn't leave a tip, the tablet forced me to hit a button that said I do not wish to leave gratuity. I did think it was a little over-the-top to charge for even cans of pop, then I thought it was very expensive to pay three dollars for the can of pop, then I thought it was over the top to ask for a tip, and finally I fell it was inappropriate to require me to click a button saying I did not wish to leave gratuity after I didn't leave a tip. This was the first time I had flown front tier, so I was very surprised by The whole, paying for a regular beverage and having it cost so much. But that was the only issue. Everything else was good. Of course this is within the context of a low rate airline ticket purchase."
Cons: "That I wasn't able to go home for 3 more days."
Pros: "The flight crew was fine, but they had little to do since the refreshments are all for purchase only!"
Cons: "A simple round trip from Portland OR to Denver CO turned into a nightmare. First flight was delayed 9 hours, return flight delayed 2 hours - both for "mechanical issues." And Frontier is certainly no bargain once you add separate charges for seats and both carry-on and checked baggage. Never Frontier again!"
Cons: "Both of my flights were delayed by hours, and on top of that we ended up sitting on the tarmac for long periods of time with no explanation or apologies. It was extremely frustrating. I will never fly with Frontier again!"
Cons: "flights were more than 2 hours delayed without any explanation."
Pros: "One hour late."
Pros: "Almost everything . . . The people were all great. Thanks for the special help with wheelchair assistance when I de-planed in Denver. I didn't even ask. They offered."
Cons: "Don't like the " no frills" aspect of having to buy a soda or coffee. This is new to me since I flew last."
Pros: "Not much of anything"
Cons: "Add on pricing is outrageous"
Pros: "See above"
Cons: "See above"
Pros: "Plenty of overhead space available. Just enough legroom. A good economy airline."
Pros: "And they don't even lean back?!"
Pros: "Flying through the air"
Pros: "Same as above"
Cons: "Same as above"
Cons: "Delayed by half an hour without clear reasons"
Pros: "My expectations were lower, so I was less disappointed. On time."
Cons: "No reclining seat, no moveable headrest, had to pay for extra baggage besides a purse. So blatantly and offensively cheap."
Pros: "on time"
Cons: "We were charger for soft drinks & no snacks"
Cons: "Delayed and stuck away from gate due to maintenance issue"
Pros: "Middle seat was empty"
Cons: "The delay. No food. No apologies"
Pros: "Quick boarding"
Pros: "Good service & friendly."
Cons: "Arrived early but sat on the plane for 20 minutes."
Pros: "Newish Airbus nice to see"
Cons: "Carry on $ threats, Seating discomfort and drink pushing NOT cool"
Pros: "It was early"
Cons: "Too crammed in. No tvs anymore"
Cons: "$60 fee for carry on is ridiculous"
Cons: "It never happened."
Cons: "Plane was late"
Pros: "No frills flying but it was fine. It was completely clear at booking and online check in that it costs for carry on bags."
Cons: "The extra $100+ to bring one small bag and have a seat. Especially when advertised as $40 one way. Cost $350 round trip in the end."
Airlines flying from New Mexico to Oregon have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from New Mexico to Oregon
Masks required on board, masks provided on flights from New Mexico to Oregon
Social distancing seating
Middle seats unavailable to book on flights from New Mexico to Oregon
Testing for antibodies, testing for symptoms for flights from New Mexico to Oregon
Waiving of change fees. Search flexible flights from New Mexico to Oregon