Pros: "The crew & plane were solid!"
Cons: "The gogo inflight entertainment was super buggy (kept losing the movie and making me restart from the beginning) & they ran out of popular food options early."
Cons: "No internet no tv monitors food was all out of stock check in lady was RUDE"
Cons: "Our flight was late getting off. One of the flight attendants was very rude and dismissive. But one of the flight attendants was extremely good. It was only an hour and 50 minute flight so the food really wasn’t important but it would be Nice to have something different than the standard pretzels"
Pros: "The movie selection was good and the seats were alright."
Cons: "I got stuck on a tarmac and have been here for over twenty minutes. The crew hasn’t said a word since we landed."
Cons: "Didn’t have audio on my seat .. compensated with free snack"
Pros: "Honestly, I guess the seat was fine."
Cons: "2.5 hour delay, poor service on the plane, late drinks, no compensation for the delay."
Pros: "The two of us were originally set to sit apart, but the staff helped us and for our seats together! We were bey grateful."
Cons: "The fact that Alaska screw up my flight and I wasn't able to fligh. Now they give another flight for 2 days after. I wil never fly with them anymore, nor I recommend anybody to fly with Alaska airlines."
Pros: "Alaska is great"
Cons: "Internet cuts off after crossing border. Need to get a Mexican Internet deal"
Pros: "The flight was easy with no hassles, and the free beer & wine service from partner airline Horizon Air great!"
Cons: "No complaints"
Pros: "Delta has the best flight crew! Couldn’t ask for a better airline!"
Cons: "Provide blanket and pillow in first"
Pros: "Crew was kind and helpful. Very clean and made sure we were able to sanitize and keep our area safe."
Pros: "Very nice people and helpful. Good attitude"
Cons: "Board was a bit disorganized and took much longer than I am used to even on full planes"
Pros: "Clean, friendly staff"
Cons: "Was sitting next to bathroom and couldn't recline seats Only one item on the menu was available for purchase for dinner."
Pros: "I like the comfortable seats and the entertainment feature found on every seat."
Cons: "Not much. Delta is superior"
Pros: "Flight and crew were wonderful. Perfectly smooth landing!"
Cons: "I really wonder about the boarding procedure... isn't "back to front" more efficient? What is this Comfort +, Main Cabin 1, Main Cabin 2, Basic thing? Is that supposed to make you feel better because you paid for a seat selection?!"
Cons: "The boarding was processed by one agent. He did a fine job but took too long to board. Needed to have 2 people managing boarding the plane"
Cons: "I used 7900 points to upgrade to “comfort” and nothing about it was comfortable. I was squashed between a window and a large man and my tv screen kept flickering on and off. I actually felt like I had less space overall than I would have in a regular seat."
Pros: "The seat was very comfortable even as a basic seating and the entertainment options were great."
Cons: "The voice from the pilot was very loud and would be too much if I had my headphones on."
Pros: "Flight attendants thank SkyMiles members by name at some point during the trip, very friendly."
Pros: "The flight was on time and the crew was great"
Cons: "The organization to keep safety measures and social distance. The crew did not make sure that people were keeping their distance while boarding, and the flight was completely booked"
Cons: "gate boarding schedule was horrible, and checking in your luggage was a nightmare, missed my flite, and the second day it almost happened again it is totally a mess at this airport unbelievable!!"
Cons: "The boarding process after getting off the bus to get on the plane."
Cons: "We have could have left, still in airport Mexico City"
Cons: "They pushed my flight forward 15 hours but didn't tell me until five hours before my flight. Not only that but they didn't change the second leg of my trip so I was on the phone for an hour trying to straighten it out. Very stressful."
Cons: "Even offered a Boody Mary Zor other drinks on the short flight!"
Pros: "Seats not with big space but ok for a two hour trip. Crew attentive and very nice."
Cons: "Boarding. Riding on a bus before having access to the airplane is not comfortable. Can Aeromexico not afford what other airlines do? Food is just ok. A cold croissant is a poor example."
Pros: "I like how the crew treats you even when you are checking in your luggage. They try to be as efficient as possible."
Cons: "During our flight there was not air conditioner. It felt hot inside and short breathing at times."
Pros: "We did finally get to PV. They did have our luggage."
Cons: "We arrived 4 hours late, on a different flight. The second flight left 1 hour later than scheduled."
Pros: "The crew was very kindly all the time, the on board entertainment is modern"
My first flight from Santa Fe was 1.5 hours delayed, I missed the connecting flight. I got tickets to the next flight to San Francisco. The flight is over two hours delayed and we had to change the plane. I will never fly American Airlines again. Absolutely horrible experience!
My flight change many times and after it was canceled and I have to stay 1 more day
Cons: "Flight was delayed due to weather, understandable. We deplaned. This was the first short 1.5 hour leg of an international flight. It seemed clear that we would not make our connecting flights, which messes everything up with covid tests, quarantine, and all the many restrictions that airlines have insisted without thinking about the consequences. I tried to share my concern with the agent at American Airlines, knowing that it would probably be better to rebook and start all over for the following week or something. But his limited perspective, condescending attitude, and egotistical control behavior would not listen to me and was only concerned with getting me to the first stop 1.5 hours away. 7hrs later, stuck on that same plane which rerouted and refueled, I am now stuck in a city for 2 days since I had to rebook and start all over for missing my international connecting flight. Still have 20+ more hours of flying to go and nowhere closer to my destination. Hotel, rental, and new covid tests are all at my expense. Just wish American Airlines staff would listen and help, but if you don't shut up and comply to their every demand, they will ban you and ruin your life forever."
Cons: "There was no gate agent in Santa Fe. I had to leave two very expensive bottles of alcohol I’m the trash because they don’t have adequate staff to check my bag."
Cons: "Flight attendants need to enforce all policies. It makes no sense to enforce a seat being leaned back a 1/2 inch but allow a Face Mask be worn as a Chin Guard through the entire flight instead wearing it properly!"
Cons: "Same as the other two legs of trip. Horrible and will never fly American Airlines again"
Cons: "Never heard the announcement for boarding resulting in me missing my flight. If it were just me I’d say all my fault but there were 12 people that did not hear the announcements."
Cons: "Both female flight attendants were very rude and pushy, the male was the only pleasant person. Also the in flight entertainment didn’t work half the time."
Cons: "Damaged one baggage, and delayed arrival of other baggage for 2 days that forced me to cancel a following trip."
Pros: "Loved getting pretzels and pop. Loved having movie options. Didn’t love the delay."
Cons: "If the seat hadn’t broken and delayed our flight by 20 minutes"
Pros: "Drinks and snacks were fine.. Entertainment OK"
Cons: "Flight was 40 mins late. Plane was older than Noah's Ark."
Cons: "The flight was delayed over an hour. Because of that, I missed my appointment."
Pros: "Staff was nice. Comfy seats."
Cons: "They had to check mom's little bag, so we had to move things into her carry on that she needed."
Pros: "Flight attendant hooked it up with a whole open isle of seating and free drinks!"
Cons: "Communication about the delay was poor. The captain acted like he had no idea how maintenance clearances work."
Pros: "That I can charge my phone."
Cons: "That I needed the wall jack part to charge my phone. My side’s wall jack was broken. I think if possible they can make it that I can plug the usb part of the wall jack straight. This way the wall jack won’t be needed. Also they were only two in each roll but they are three seats in each roll."
Pros: "We arrived safely"
Cons: "The plane was only 3 seats across, one seat, aisle, two seats. Very tiny!"
Pros: "I enjoyed purchasing a full fare first class ticket for my vacation"
Cons: "I didn’t like being bumped off my flight and being placed on a later flight in coach section. No refund for lesser service."
Pros: "crew friendly, talked to us, made sure we had everything we needed for a good flight"
Cons: "Took off late due to weather"
Pros: "The entertainment can stream a large library of movies to your device"
Cons: "Seats only marginally comfortable, weather delays caused us to leave very late (although I made my connections, many did not)."