Daily cleaning, installation of cabin HEPA filters on flights from New Orleans to Brussels
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Scores according to KAYAK customer reviews
Pros: "Staff excellent"
Cons: "Seats that go flat so u can sleep on long flight"
Cons: "Had our luggage checked for connecting flight in Frankfurt"
Pros: "Very smooth flight. Everything was perfect."
Pros: "Good crew, comfort and timing"
Cons: "I got what I expected"
Pros: "Airbus airplane with four seats in the center for our family, good movie selection."
Cons: "Check-in at Frankfurt Airport was hard, we were directed to kiosks that did not work properly and then finally found help at the family check-in counter. Food is very average. Had to take a bus for boarding the plane on an international flight."
Pros: "Super easy boarding, just scan your ticket and go. Staff was very friendly. On our short flight from Munich to Rome we were served a complimentary sandwich and option of beer, wine or other refreshments. There was plenty of leg room compared to our other recent flights"
Cons: "There was no in flight entertainment. Not that was really needed it with such a short flight."
Pros: "the seating supports under the seats are truly ridiculous. impossible to store bags"
Pros: "Crew was good"
Cons: "No entertainment at all, food was bad"
Pros: "The crew is attentive and friendly The seats are flat-lay"
Cons: "The food is mediocre at best Seats are narrow"
Pros: "The staff were very friendly; more so on this flight than the last flight. I booked seats for the emergency exit knowing it gives more leg room."
Cons: "My baggage was not on the carrousel that was listed on the display, it took a long time to get my bag and it caused me to be late to check into my lodging."
Pros: "The crew was very friendly, and overly willing to help."
Cons: "The crew called ahead to warn our connections of our delay. Unfortunately, Lufthansa doesn't care about honoring their duty to paying customers."
Pros: "flight attendant found me a seat away from the screaming babies."
Cons: "I was surrounded by about 6 babies. This is not acceptable for a long flight! I would like to have options as to where I sit. There should be a baby section where families pay more to be in a section on their own!!"
Pros: "Service was very good and lunch was delicious There werr good movies to my liking but a few of them which I would have enjoyed were not offered with English subtitles"
Cons: "The chicken pocket, wish we just had some fruit instead Also the last window seat in front of the exit row felt exceptionally tight"
Pros: "The agent worked hard to find us another flight to rome"
Cons: "Our plane sat on turnac in Toronto waiting for a parking gate for 30minutes making us miss our connecting flight. Finally arrived but missed our train to Florence had to stay Saturday night in Rome while our villa in Lucca sat empty which was paid for"
Pros: "Very comfortable and the flight crew were extremely friendly and helpful!"
Pros: "I always had a great experience with Lufthansa."
Pros: "In this day of continuous service cutbacks Lufthansa has managed to keep amenities that make long flights bearable. The boarding was early and efficient. Meals were decent and plentiful. Hot hand wipes were provided. Hundreds of video entertainment options and fairly friendly English speaking flight attendants. I recommend paying the small upcharge to choose seats with extra legroom. totally worth it on the long haul"
Cons: "Be there early. They board early"
Pros: "Excellent crew, provided beverages constantly, meals were very good for airplane food, seats were comfortable for most of the 9.5 hours. Entertainment selections were more than adequate. Even the babies were quiet !!!"
Cons: "TV screens did not function consistently, had to be reset a couple of times. Plane was late boarding (but made up most of the time). Had to go through security a second time even though it was a connecting flight. Luggage got crushed in a carousel pile-up and took a long time to come out."
Cons: "Delay in the arrival/departure of the flight, presumably due to the strike the day before."
Cons: "Delay of 45 minutes made me almost miss my connecting flight."
Pros: "Service and comfort: roomy seating. Comfortable enough to sleep. This is unusual for me."
Cons: "Unable to think of anything I did not like."
Pros: "Exellent and smooth flight, thank you."
Cons: "Nothing! No movement in Jedda while refueling, gets the flight conferr"
Pros: "Plane was clean"
Cons: "no entertainment, cramped seats"
Cons: "Munich airport should be improved far more. it took more than 20 mins to find a toilette. they should install more toilette for the travellers."
Cons: "The customer service was horrendous...hated the entire experience"
Pros: "On time"
Pros: "Service was professional"
Cons: "Food veriety"
Cons: "I assigned seats for me and my daughter but they separated us in both legs. That's not good"
Pros: "Flight was on time. They served a light snack in spite of being a very short flight."
Cons: "I liked everything."
Pros: "The perfect assistance. We are very grateful, many thanks to the man who helped us in all we needed."
Pros: "Nice airport"
Cons: "Too cramped. Pay for all food and drinks. Cheesy! Sad!!"
Pros: "The person sitting next to me was congenial. We had a lot in common and enjoyed good conversation between movies. I also got to see two movies I misse in the theater. The trip passed quickly and enjoyably."
Cons: "There is not enough leg room on any flights for taller passengers. On long flights, more than four hours, there should be enough space for short walks around the plane."
Cons: "Delays in departure from Hamburg. Lack of information, directions or assistance with connection. No notification and very poor handling of missing luggage claim processing. Poor service for such a professional airline. Bags missed the flight and we were kept waiting me re than an hour to process a claim."
Pros: "Drinks and food quality acceptable Well on time Very friendly crew"
Cons: "Seats comfort could have been better"
Pros: "I liked how organized the crews are. The flight attendants are driven by efficiency. Things were done quickly like serving drinks and water. Appreciated having the hand towel to wipe the hands before serving the meals."
Cons: "I fly economy class with United and Lufthansa when I travel from the US to Asia or Europe. Lufthansa seats feel narrower. I am only 1.62 meters in height. I felt there was not enough room for a 12+ hour flight (delayed by one hour). The small leg room began to take a toll after 6 hours of flight."
Pros: "Lufthansa service"
Cons: "No entertainment"
Pros: "Glad to have a sandwich; it tasted good. The caterers use lots of mayonnaise on the cold cuts which can be messy since it was oozing out but I like gooey food rather than dry food so I was happy. Very nice crew."
Cons: "Just odd that I walked a mile thru the airport to make the connection only to board a shuttle bus that went back the same direction for the longest such ride in my life, past parked planes, maintenance areas, fuel storage tanks and finally the cargo plane section where our plane was located. Might be hard on those more impaired than I am to handle the stairs down to the bus loading dock and again up into the plane."
Pros: "On the whole, classy service and comfortable The flight attendant who took the time to help me understand how customs would work"
Cons: "The flight attendant who said she'd get back to me when I had a question about connecting flights. Not only did she not get back to me, but with annoyance asked me hadn't I heard the captain's message on the loudspeaker. The captain had said to ask a flight attendant for further info, which is what I was trying to do."
Cons: "Asked hor wheelchair assistance on the 3 connecting flight ... Never got one Weighing the carry on is ridiculous! Had to tortow away stuff because a couple pound over British allows up to 50 pounds on a carry on Asked to switch seats and hot terrible service Tried to get boarding pass 24 prior could not They lost my luggage got it 3 days later And other things that I was not happy about"
Pros: "Lufthansa is one of few airlines in Europe with pure class and excellent service. Even in economy!"
Pros: "excellent meals, good service, excellent entertainment"
Pros: "Cheese sandwiches were good."
Cons: "Long delay of the flight due to weather conditions."
Cons: "Flight delayed and lost connection. 2 hours for rebooking"
Pros: "Most of the aspects of flying"
Cons: "There is a fair amount of room for improvement when it comes to Lufthansa airplane food"
Pros: "This was a 45 minute flight - not much required"
Pros: "The Europenas know how to do it better. The experience of flying with Luftansa and Swiss Air is so much better than any experience I've had on any American airline carrier. Simply put, one is treated as a human being and not cargo. The crew was helpful and kind, and though the meals were just okay, at least they feed you without additional costs like the money grubbing American carriers do. Especially with fuel prices so low and still high airfares, one would HOPE that that would change...greed. Corporate greed. Loved these flights though and would book these carriers over an American Flight Company ANYTIME!"
Airlines flying from New Orleans to Brussels have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from New Orleans to Brussels
Masks required on board, masks provided on flights from New Orleans to Brussels
Social distancing seating
Middle seats unavailable to book on flights from New Orleans to Brussels
Testing for antibodies, testing for symptoms for flights from New Orleans to Brussels
Waiving of change fees. Search flexible flights from New Orleans to Brussels