When the tickets were purchased, I paid the higher rate to include baggage. It didn't appear anywhere and I had to pay agan for my suitcases at the airport both ways. I feel robbed.
Pros: "The flight attendant crew was really friendly and professional."
Cons: "An option to stay in panama forever."
Cons: "Extremely slow check in process, which translates in suitcase left behind and all the inconvenience of that. No on board entertainment. Aircraft is very old"
Cons: "The fligth could come with entertainment services"
Cons: "My trip to lima was a beautiful flight. The staff was very profession."
Pros: "The crew was pleasant and my seat was comfortable."
Pros: "I just enjoyed the flight, food, and professionalism!"
Cons: "The seats were a but uncomfortable."
Pros: "Food and drink selection"
Cons: "Cleanliness of bathrooms. But it’s the passengers to blame . I felt like people did not clean after themselves"
Cons: "Check in is very poor in Panama airport"
Pros: "The crew was very polite"
Cons: "At the time of checking in i couldnt get my mileage to my account"
Pros: "On time, the service"
Pros: "Atención y servicio"
Pros: "Sat in business, pleasantly surprised with the lay-flat seats. Would definitely fly with them again!"
Pros: "Need more leg room. airlines are craning us in like sardines"
Cons: "A little pepper to go with the omelette breakfast"
Pros: "I liked that everything was smooth and everyone was helpful"
Cons: "The attention of the staff could have been better, never the less, they were an amazing crew."
Cons: "They don’t want to give you a whole can of soda or juice. Instead they give you a little tiny cup expecting passengers to calm the thirst with that."
Cons: "I didn't have a seat from Panama to Sao Pablo, because they oversold"
Cons: "Our flights were delayed and on top of that, we had to run to reach the gate (which was changed without any notice)"
Cons: "No in-flight entertainment so very boring"
Cons: "The United plane was coming in right at the time copa departed. The copa plane sat there for half hour with door closed. Could have made connection. Then COpa put me on a flight to Buenos Aires which is six hours away from Rosario and did not provide any connection from Buenos Aires to Rosario. Don’t take this flight, the 1 hr connection time from IAH to Panama to Rosario is not enough time to allow for delays and COpa is a BAD partner to United as it refuses to wait for the United flight to arrive."
Pros: "Everything was very efficient and everyone was very pleasant."
Cons: "I will never fly with copa ever again"
Pros: "On time. Short layover"
Cons: "I didn't know that if you are sitting in rear section and there is a line to the bathroom, you aren't allowed to use the one in front, even if there is no line"
Pros: "On time"
Cons: "No TV on plane"
Pros: "Always on time"
Cons: "No TV nor magazine"
Pros: "The food and cabin service was great."
Cons: "The boarding process was awful. They would only let 200 or so people sit in a small area meant for 75. The airport security then made us fo through a second screening. They took our drinks away. Afterwards, half tbe people had nowhere to sit. We had to stay in or section, we could not leave to go to the bathroom or go get anything to drink with out being screened again. This process started about 1 hour and 45 minutes before the flight. The technology in the flight was old, we were not able to see where our flight was in it travel path."
Pros: "Fast boarding Exact timing"
Cons: "No entertainment at all Mini sándwich as snack"
Pros: "This is a full service airline that serves complimentary food and movies for a similar cost as low-end airlines like Spirit or Frontier. I was traveling from Punta Cana DR to Denver but had connects in Panama City & Miami. Because 3 flights is a long day of traveling I chose the emergency isle for my flight from Panama-Miami so i could stretch out with the extra leg room. Because I didn't speak fluent Spanish though, the crew had to move my seat. They upgraded me to 1st class! Amazing airline! Incredible crew! Shame most airlines in the US with their FU attitude don't operate this way."
Pros: "The arrival time was very convenient."
Pros: "Food during the flight. Very helpful staff."
Cons: "The food and the uncomfortable seats. Also more flight attendants should be bilingual. Tv needs more updated selection."
Pros: "Sorry, I never heard of Wingo. I flew on Copa."
Pros: "I have nothing good to say"
Cons: "I did not like at all the service was very slow and I stole many things from my luggage"
Pros: "All service"
Cons: "All excellent"
Pros: "You pay for a ticket. If they get you to your destination safely and close to on time, they did their job. Once, half the fun was getting there; now all the fun is after you arrive."
Pros: "Viajo todas las semanas. En todo este tiempo nunca había topado con personal tan amable, simpático, alegre como el de COPA en Nueva Orleans tanto en el mostrador como en el abordaje. Les felicito!! Ojalá todas las estaciones siguieran este ejemplo."
Pros: "Copa was great! Was way more then my expectations . We would definitely be flying with them again"
Cons: "Everything was great"
Pros: "Crew, food"
Cons: "The flight touched down on tarmac then retook off."
Pros: "Courteous staff, everything was on time, and the free meal and drinks (including alcohol) is a refreshing throwback to the old days."
Pros: "Plenty of legroom and the boarding process was very smooth"
Pros: "Ground Staff was great!"
Cons: "The plane was awful. It was dirty and it smelled like VOMIT. Really unhappy with my experience. It already smelled awful and the entire ride we had to smell it. It was from a previous flight."
Pros: "Host and hostess' excellent. Food and drink was the high-lite of my trip. Most airlines do not give the quality Copa does. I will definitely fly with again. Do you fly direct to Costs Rico? from any NY or NJ airports Sincerely. Nora McGgrath."
Pros: "Inspite of being a very short flight, they offered food and beverages and for free :)"
Cons: "No inflight entertainment. No series or tv shows"
Cons: "Flight was overbooked had to stay an extra day and take a night flight. Very disappointed"
Cons: "NO ENTERTAIMENT"
Boarding: I was asked to check my carry on complimentary. I assume the staff believed my handbag was too big. Crew: n/a outside of the snack service. Comfort: the turbulence was so bad I was nauseous. I looked for the bag behind the seat and it looked used. Food: n/a except for the complimentary cookies. Those taste good. Entertainment: only allowed for Sprint/T-Mobile customers for some reason. My flight two days before included entertainment so this was disappointing. American Airlines spelled my name incorrectly which resulted in me being unable to use pre-check on both flights. I am overall disappointed with this experience.
Pros: "The flight was short."
Cons: "I got fussed at going to the bathroom because the threat of turbulence was coming. We left later than the departure time."
Cons: "boarding, seating, entertainment"
Cons: "I had my period and desperately needed to use the bathroom. We were told to stay in our seats The entire flight even though there wasn’t much turbulence. The flight attendant yelled at me over the intercom to return to my seat when I tried to get up so I ended up bleeding through my tampon."
Cons: "Wheel got stuck during takeoff. Had to fly standby to get home. Originally told I would not get home that day. It was 8 am"
Cons: "Sat on runway when we landed took forever to get to gate. Late on a non stop w good weather"
Pros: "It was acceptable."
Pros: "The plane was nice. The captain was friendly and informative, and the flight was great."
Cons: "The food was pretty mediocre with a small soggy sandwich that I didn't bother to eat. They force you to watch a very long and extremely boring trailer for Disney. You can't turn it off and have to sit through one bugman movie trailer after another."
Cons: "A bit of food would have been nice on a 5 1/2 hour flight!"
Pros: "Nice aircraft once I got to Texas. From my hometown the plane was kind of old."
Cons: "Well they lost my luggage after my original flight was delayed 2+ hours. Rebooked my flight but never communicated to me whether they would handle my bag transfer or if I needed to go get them myself From the baggage claim to put into the correct flight. So I had no clothes..."
Pros: "Nothing, the flight was cancelled and we missed our friends 70th birthday celebration."
Cons: "Staff at the ticket counter were curt, rude, and patronizing. They were ill equipped to deal with the situation."
Pros: "Width of the seat is nice"
Cons: "Boarding process is not great and delays while already boarded are terribly frustrating"
Pros: "The screens allowing us and our children to be entertained in the plane."
Cons: "Not had our plane delayed for over an hour."
Pros: "Movies were great!"
Cons: "They didn’t give customs forms until exiting the plane. Caused huge problems for everyone. Sandwich was still frozen inside."
Cons: "Snack options aren’t good."
Cons: "The guy who’s checking me in he’s very kind.he is so nice person."
Cons: "Space in seats"
Pros: "The customer service on British Airways is excellent. The meal served on the overnight flight was wonderful."
Cons: "My original flight was rerouted due to a connection delay. They lost our baggage due to rerouting our flight from American airways. We were told that our bags would be delivered the same day and we are still waiting on our bags."
Pros: "organized boarding, quick and professional, flight crew was awesome, very comfortable flight, much appreciated no"
Cons: "No entertainment options on 2+ hour flight. Would have been nice to have."
Cons: "Our connecting flight to New Orleans was cancelled and we had to rent a car or wait until the next flight out which was 5pm the next day. We opted to rent a car and Had to cancel our return flight home to be refunded. American Airlines cancelled multiple flights and were in total disarray. Still waiting to see if they will honor the refund"
Pros: "Crew was courteous Boarding was effortless thanks to the AA app"
Cons: "Multiple flight and boarding delays Aircraft needs cleaning/update"
Pros: "I took my girlfriend on her first airplane ride! The flight was bumpless from wheels to wheels. The Pilots did a fantastic job! Thank you so much for a remarkable first plane trip! THEN!!!! The have Buffalo Trace Bourbon! I mean.... what else do you need ?!"
Pros: "Airplane food was good"
Cons: "I was in the air 24hr, the trip was as good as it gets."
Pros: "Liked the flight. Very nice crew."
Pros: "Left on time and got us to Dallas safely"
Cons: "Due to weather (not your fault) arrival to Dallas was delayed and we nearly missed connection"
Pros: "Helpful crew - courteous in their attitude towards customers and helped tight connections get out of quickly from the rear of the plane. Smile was on for each interaction."
Cons: "Flight was delayed by 50+ mins. The exit row announcement was made twice asking customers to acknowledge verbally which was probably a communication faux pas."
Pros: "Why does a plane run out of Food and wine?"
Pros: "I arrived in Sydney the day I was supposed to. Everything else was a let down and was not what I paid for."
Cons: "American Airlines cancelled a flight because of ‘weather’ from Msy to dfw, all other flights from Msy to Dallas operated on time but were sold out. We were re booked flying through San Francisco, missing out on flying on qantas, which is what I had paid for since they are a premium airline. We were booked on virgin America and then United for the international flight. United charged us each for 2 bags totalling $150 each, despite we booked a ticket with qantas which allows 2 bags each. Virgin America honoured our 2 bags, but united refused to. United also has service and aircraft which do not match the levels of qantas which I has specifically sought out. I could not eat some of the food because of the poor quality, and this is something I’ve never done before on an international flight. Additionally their were a lack of amenities on both flights, and no food vouchers despite our travel delay of over 5 hours. This whole ordeal has cost me money, worktime, and created a lot of stress to where I have had to cancel meeting on my arrival in Sydney."
Pros: "Good service . Timothy was excellent . Hostess ."
Pros: "Excellent flight. No complaints!"
Cons: "Flight was delayed 2 hours, then moved to the next morning at 6am. Before we got to the hotel, the flight was pushed back to 8am. All for mechanical reasons. We've flown this route before, and have had an abnormally high number of mechanical issues. They seem to use older planes for these shorter flights, and it really shows. Technology could really help ease these situations. American's app does not allow you to look at rebooking options, so we had to stand in line for a solid 30 minutes to speak to an agent. Since it was the last flight of the night, there were only 3 agents there to help an entire plane's worth of people. Calling American didn't help. They couldn't help with hotel/food vouchers. These types of vouchers seem like something else that could be distributed through the app or electronically, eliminating the need to stand in line and grow increasingly frustrated. To add to the fun, the vouchers were not event enough to get a hot dog and drink for dinner, then a coffee and pastry for breakfast. Once we got the vouchers, trying to get to the hotel was a disaster. They had 1 van, so they could get about 10 people every 30 minutes. We just took and Uber, and were eating in the restaurant by the time others were still arriving from the shuttle. There was no one from American there to help coordinate with the hotel or shuttle. We were like blind sheep wandering around looking for the van. Finally, arrive for the flight the next day, and they start boarding about 10 minutes before the 8am takeoff time. So, of course, we were late getting off the ground. Then, when we arrived in Dallas, our gate was occupied by another plane, so we got to sit on an old plane for an extra 30 minutes until another gate opened up for us. Really, other than crashing, not much else could have gone wrong. Made American look completely incompetent...which is happening more the more we use them. Next time, I'll pay a higher fare to fly with Southwest."
Pros: "Very smooth fast check in"
Cons: "The food"
Pros: "Boarding process was smooth and fast"
Cons: "Do you think airline management sits around boardrooms to brainstorm ways to torture its passengers more? The seats and the leg room are ridiculous. It's gotten to much worse recently."
Pros: "Timely and prepared flight."
Pros: "Crew was very friendly, flight arrived ahead of schedule, planeside check-in for baggage was expedient"
Cons: "The plane departed at least 15 minutes late but the departure time was never updated to indicate the flight was delayed...even when it was ten minutes past the beginning of boarding and the plane had not even arrived yet. Felt like an exercise to improve flight scorecard performance. The flight landed at least fifteen minutes early...but we didn't have a gate..and ended up departing the planeapproximately on time...but planeside checked baggage took almost thirty additional minutes to finally return to the plane full of waiting customers. Felt way too long....and the ground crew didn't seem to appreciate that most people had a connection..."
Pros: "We made it home."
Cons: "The entertainment system in my seat didn't work. Seat 19D on flight 2580 from MSY to LAX."
Pros: "Plane clean"
Cons: "Seat assignment process totally sucks. Wasn't possible to sit with partner even though we checked in day before. Line management at gat abysmal"
Pros: "THE SEATS WERE COMFORTABLE AND CREW AND VERY ATTENTIVE."
Pros: "Permiten facturar el equipaje de mano ya que el vuelo suele ir bastante lleno."
Cons: "No hay tolerancia con los kilos facturados. El equipaje pesaba 51 libras y me hicieron quitar peso para después aceptar que facture ena puerta de embarque."
Cons: "Inattentive flight attendants, overhead space was not well managed. Cash only"
Pros: "The flight was on time and comfortable"
Cons: "That I paid for luggage when most people waited until they were told while boarding so they checked the baggage for free even though it was obviously too large. Maybe it should be checked closer when checking in before going through security."
Cons: "Sat on tarmac for 1hr and 20 minutes since tower mix up and plane was bigger so confusion on seating. I feel stressed cause I will be missing a full day of work because of this delay and pretty pissed off. Would like some sort of compensation"
Pros: "Great seats."
Cons: "Customer service both over the phone and in person not very helpful to ensure connecting flights were made. Much better experience with Southwest in regards to coordinating delayed flights. AA could have done a much better job to ensure more flyers made thei connecting flights."
Pros: "the crew was nice and helpful, the seat had a lot of room"
Cons: "The plane seemed old and didn't have the features I expect in first class"
Pros: "Left on time arrived on time"
Cons: "Air conditioning didn't work on Charlotte to ft wayne leg."
Pros: "Everything was on time. American sometimes has free movies you can watch"
Cons: "Nothing. Everything was good"
Cons: "I got stuck in DC overnight and I was not provided with a hotel or meal voucher:"
Cons: "I purchased a round trip ticket to Miami for my infant son and I to accompany my wife on her business trip. First off, there was a 2.5 hour delay. The flight was overbooked. The lady at the ticket counter would not switch my seat to be seated next to my wife and 4 month old infant. Luckily the gentleman beside her was willing to switch seats so that she could comfortably breast feed our son. My checked luggage was severely damaged. The side of the luggage was caved in and one wheel was completely ripped off while the other was partially damaged. A cart had to be rented in order to transport the broken suitcase through the airport to the rental car service area where we picked up our car. The infant car seat belonging to a $180 traveling system was damaged and is missing pieces that secure the broken canopy. We were rudely advised by a staff member to file a report as she pointed in the general directional of a line a mile long. We have been advised by the manufacturing company to discontinue the use of this car seat because it is no longer considered safe for the baby to travel in. Should we ever be involved in an accident, the car seat would likely fail to ensure the baby's safety due to the mishandling by American Airline employees. Unfortunately since the flight was ridiculously delayed and my son was ill, we were unable to file the report. My wife has since contacted American Airlines via telephone and intends to write them a formal written complaint."
I liked nothing about this arrangement. I will never use Kayak or Air Canada again. I don’t recommend either
Overall it was a pleasant flight.
The staff were friendly and the plane was on time. The jack in seat 25A for sound needs to be fixed.
The airport in Fort Lauderdale very mediocre !
Pros: "I liked everything, Air Canada and Lufthansa did everything to facilitate travel for the passengers during these uneasy times. Everything is really well organized, on schedule, with outmost courtesy and effort"
Cons: "For my bistro meal, I would have preferred a wrap or sandwich instead of snack foods"
Cons: "Have kinder staff. Be more customer oriented. Be more like Westjet."
Cons: "Entertainment system issues throughout the entire aircraft. The audio jacks in my entire row were inoperable."
Pros: "Everything was great. From food to entertainment was great."
Pros: "Meals, comfort, polite staff"
Cons: "They changed planes and the seats I paid for at reservation were different on the new plane. No warning!!"
Pros: "Had to emergency reschedule the trip home due to a medical emergency in the family. Explained the situation and urgency to the AC client services rep. He got my wife and I on the next flight out (and first one in) from an alternate airport (Fort Myers instead of Tampa). They waived any rescheduling charges and billed flight differential charges of under $10 each. It was very much appreciated that in the middle of or crisis, we found a friendly and helpful response from an Airline that too often has received bad reviews. In my books, you folks are #1 when it counts. Thanks so much!"
Pros: "I loved everything!"
Cons: "delayed and sat on tarmac for 2.5 hrs"
Cons: "Why did I have to pay to select my seat? Isn't that the point of purchasing a seat at all? Silly."
Cons: "It was hard to sleep I wish the chairs were more comfortable"
Pros: "N A"
Cons: "price online when i booked the ticket was different. Air Canada charged me extra for seating as well which was showing free at the time of booking Some thing is not right. Extta charges of $16 does not sounds good specially when its not disclosed."
Pros: "Space for my legs, good movies and food. Smooth ride. It was my first trip with the airline and i loved it"
Cons: "Had to wait 1 hour to get my bag back. They were having trouble to find it. Because i waited an hour they gave me a $10 voucher to eat at the airport"
Pros: "time and straight flight"
Cons: "on time is Key"
Pros: "Knowing that there is not enough head-room for carry-on luggage, I joined to volunteer to check-in my carry-on luggage. Service agent at the counter is very helpful and great service attitude. I asked if they have plastic twistee so I can lock my carry-on luggage before check it in. Unlucky there is none. I hope Air Canada can consider providing this ( I got from Cathy pacific before at check-in luggage counter) since they may help re-assure traveler like me who don't prepare a lock for the hand carry suitcase."
Cons: "1) Flight delay for 1 hour - that is not good 2) Choice of movie are really limited - many are old and very very old movies even though are blockbuster 3) I bought carrot and celery stick; which are wet and in plastic bag => so I cannot avoid making the table wet too! Thought it should be in a simple plastic container => even though I agree to minimal use of plastic for environmental reason. 4) The insufficient headroom for carry-on really slow the boarding time and cause delay in departure. Need better idea to help with this. may be for those who volunteer to check-in their carry on, they get a coupon for priority to board next time?"
Cons: "The flight from Toronto to DFW was a basic experience. It was the last leg of a long trip, so our family did our best to sleep through the late flight. The only thing I noticed was a generally blasé attitude by the flight attendant when our toddler woke up to ear pain during descent. Her colleagues on the previous leg had been much more helpful. She wasn't rude - just left us to manage the crying, which we were fine to do for what I am sure felt like an eternity to fellow passengers."
Pros: "Friendly folks"
Cons: "My flight was first delayed, then cancelled, and there wasn't even bad weather at either airport. I still don't know why the flight was cancelled. My alternate flight had to be from a different airport and that flight was also delayed. I went from a non-stop flight to a flight with a layover... a 7 hour layover. Was not fun sleeping at the airport. On top of that, I had paid to select my seat and it wasn't honored on the flight back. Somehow I was unassigned because of the flight change during departure but I was still charged."
Pros: "The attendants were friendly. The air conditioning was on point. Good music. I listened to the new slowdive for the whole flight."
Cons: "There wasn't anything I remember not liking. It was great."
Pros: "The counter employees as well as the people who helped me navigate the airport ( I am disabled) were very helpful."
Cons: "The crew on the plane seemed very overburdened and somewhat annoyed by passengers. Maybe they were having a challenging day. I don't know. I didn't even want to ask for a glass of water."
Pros: "Flight crew was nice and accommodating."
Cons: "They should be more thorough in the economy clad cabins to make sure that passengers have their bags put away way before we leave the gate. Flight crew hardly walked through the aisles in economy and were attending to th other cabins more."
Cons: "Flight cancelled until the next day and then delayed again without sufficient notice . Air canada hasn't offered us anything worth making up missing a day out of our vacation"
Pros: "Short flight"
Cons: "Cramped seating"
Pros: "Crew was awesome"
Cons: "I got to my destination an hour after I was supposed to"
Pros: "My seat at the exit door gave me ample leg room"
Cons: "Passengers were not feted in a special way due to the delay. .The unplanned extra time made me sick"
Cons: "I was unable to board that flight since I did not have transit visa for Canada and no where it was mentioned anywhere on Kayak's website. Nor on confirmation email as well. I was not aware of the same despite having travelled to states couple of times in the past. I had to purchase ticket from another carrier at the last moment on the airport."
Pros: "I changed my booking from MSY to IAH due to I don't have transit visa to Tranto . Any how my trip was excellent"
Cons: "Every thing was great"
Pros: "It was not a completely full flight. The Boarding process was done by mainline Air Canada employees and it was perfectly good and the flight left on time. The aircraft's interior was not clean. The carpet the seats and the tray tables all dirty and discussing. The seats are undiscribly substandard and uncomfortable. The bilingual announcement was done incoherintkyin both languages absolutely not professional Crew was nice except an Asian/Canadian flight attendent. It's a less than adequate experience even for a officially second tier airline. Why does Canada put out an embarrassing product like this airline ? Shame on them !"
Cons: "delay upon delay due to maintenance then delayed again because the flight crew left due to the delays and a new crew had to be found. 1.5 hours of delay in total but we were only told a few minutes at a time so aggravating"
Pros: "Absolutely nothing."
Cons: "1. Boarding arrangement was very poor. 2. No zone number on our boarding passes. Although we were seated in seats 22,23, we were automatically pushed to zone 5 and forced to board last. 3. My wife and I were assigned two middle seats in two separate rows. 4. We were forced to check in our cabin baggage saying that there was lack of overhead space, but when we boarded among last passengers, there were a number of empty overhead bins. We could easily have saved 45 minutes in Toronto airport without having to wait for our bags."
Pros: "Direct flight."
Cons: "Payable ''snacks'' on a 6 hour flight. Come on! Charge 20-30$ more on the ticket and serve a decent meal. Entertainment is lousy."
Pros: "Nice and relaxing."
Pros: "I rented the iPad for movies and enjoyed that option much more than trying to make the in-seat touchscreen TV work on a previous flight on Air Canada."
Pros: "Smooth flight."
Cons: "Non-working lavatories (?). It shouldn't happen."
Pros: "Tv screens were bigger and alot more newer than west jets."
Cons: "I always flew with west jet and herd people say good things about air canada. So I decided to try them out. I had a 4 hour flight and I did not like the seats.. they were not comfortable at all.. the padding felt very thin and could feel the plastic she'll of the seat.. it wasn't just that plane.. i had a return flight with 1 lay over. I would go back to flying west jet. They had the same size planes and way more comfortable seats."
Cons: "Flight was delayed making me miss my connection. Poor customer service at the airport plus the fact that my baggage got lost however, it was delivered after 24 hours."
Pros: "Everything was as expected from a flight."
Cons: "1. The seats were tiny. 2. I almost had to check my carryon - even though it was the right size. 3. Your television and movie selections should be more diverse with diverse characters. All the lead characters in all the shows appeared the same skin color. Mix it up. 4. The driver/pilot appeared to slam on brakes after he landed. Perhaps he was afraid to pass up his gate. It was crazy scary."
Pros: "Safe landing. Rescheduled and was only 1.5h behind"
Cons: "Our 6:30am flight was cancelled without any notice, no phone call, no email to tell us. Took over an hour to get through on the phone to see if we could reschedule to the next available flight"
Pros: "This was my third air canada rouge flight so I knew what to expect. Staff are always super courteous and good food options available."
Cons: "Almost 0 arm/leg room, flight was delayed and they tried bumping me off my flight onto another because they had overbooked."
Pros: "We arrived on time and safely."
Cons: "The boarding process was a mess. This is due more to the Toronto airport than Air Canada. Passengers standing in front of the entrance to the gate made cueing up to enter when your zone was called impossible. Drinks were offered only twice on the 5 hour flight. Bathrooms were filthy."
Pros: "Excellent entertainment system."
Cons: "Left almost an hour late."
Cons: "They could have rushed more to get us off the ground quicker."
Pros: "Entertainment options exceptional."
Cons: "Complementary food and beverage device was minimal for such a long flight. Otherwise, ok."
Cons: "the egg sandwich had a really bad sauce on it."
Cons: "100 US dollars for preffered seating and get less room then normal seat because of emergency exit door is unacceptable"
Pros: "Airport staff was amazing, helping us out with seats considering one of us was needing assistance due to health condition"
Pros: "The Free glass of wine was a very nice surprise."
Pros: "Wonderful flight.... great crew!"
Cons: "I choosed this very very expensive flight because it was so import to be home in CPH at 9.00 for an important meeting. My flight from Chicago was delayed and nothing was done by the pilots to arrive on time. Despite the delay, I managed to arrive on time to my Connecting flight to CPH - only to realize that I was moved to a later flight. Now I have spent 2.300 USD on a poor flight that do NOT bring me to my destination on time. I am a frequent flyer, and will do everything I can Avoiding United going forward. Never United again"
Cons: "Not being stuck in Houston for 7 hours"
Pros: "7 hours added to trip due to poor management of missed flight in Brussels"
Cons: "United needs to do a better job of dealing with missed flights. Missed flights happen, but over an hour in various lines because they couldn’t manage relations with Brussels Air, to say nothing of not realizing there was no chance of making the flight"
Cons: "Delayed missed connection, lost luggage!!!!"
Pros: "Flight was smooth, attendants were great."
Cons: "I was so uncomfortable in my tiny seat. They are small and awful."
Cons: "The plan had to be maintained with no option for getting to my final destination on time."
Pros: "Easy stress free bording. Flight on time and on schedule."
Cons: "Had anightmare will complain to united diect"
Pros: "The crew was very friendly and light hearted."
Pros: "The orderly fashion the airline boarded!"
Cons: "My flight was delayed making me miss my connecting flight and was not compensated for anything only a sorry"
Cons: "Outdated planes. Service sucked. No blankets. Delta for life!"
Pros: "The flight was comfortable."
Pros: "Crew was fine"
Cons: "We weren't offered snacks. Plane was very hot. Seats uncomfortable"
Pros: "It was smooth sailing. Flight was full but not totally uncomfortable"
Cons: "I did not have an assigned seat until I got to the gate. Having to pay for entertainment on flight"
Pros: "Everything overall was excellent !!!"
Pros: "Efficiency, punctuality, courteous service"
Cons: "Small aircraft, for the sector."
Cons: "Took too long to get baggage"
Pros: "The flight was pretty normal."
Cons: "It was difficult to get the media player to work to use the entertainment options."
Cons: "Not having a pilot. Being in new orleans airport for 8 hours before leaving due to no pilot Missing my original connection flightgetting back"
Pros: "The staff was always very helpful. I carry a saxophone and everyone was always very open to accommodating me, which I really appreciate! Also, great legroom, great pilots, positive attitude."
Cons: "The added fees for food and beverage were a little tough. I would understand if the flights were shorter, however we had several-hour delays in a time period from lunch through the middle of the night, and were not offered any sort of voucher or food item. Then my bag got lost (which I understand with the weather issues that caused delays), but it left me in a city with no clothes, very hungry, in an hour past public transportation hours. Which is not THEIR problem, but I would have definitely appreciated some assistance of some sort."
Pros: "On time flights are a rarity these days. United pleasantly surprised us."
Pros: "very kind flight crew, no complaints coming back!"
Cons: "We did have one seemingly annoyed flight attendant on the way to NOLA from Chicago, and older woman. Seemed like every question we had was a burden. Everyone else was really nice, though."
Cons: "Delayed flight... Gate attendants were crabby and not very helpful. So sad"
Pros: "It was my only hassle free flight of that day."
Cons: "I am not quite sure after all these years why boarding a flight is such a hassle. Why don't they board flights back to front for the standard travelers. Get people on and seated instead of by group. We left 30 minutes late because of it. Overall the flight was fine. I just thought the crew seemed apathetic and indifferent to the passengers."
Pros: "The crew was great!"
Cons: "It would be great if those with connecting flights could choose their seat for both flights"
Pros: "The wait wasn't bad for boarding"
Cons: "Being stuck in the 4th boarding section"
Cons: "There were no vegan complimentary snacks"
Pros: "Plane pushed away from gate a few minutes early bad was actually airborne two minutes after scheduled departure. Arrived early!"
Cons: "Seat didn't recline at all"
Cons: "The TSA at New Orleans airport was rude"
Cons: "Smooth flight, on time, safety procedures followed"
Pros: "Everything was great!"
Cons: "The staff was rude, bored, and appeared to be bothered by any request that was made. The flight was oversold, luckily I was able to get a seat (like I had booked and planned for) but my flight was horribly long. I was stuck next to someone that was drenched in perfume, it was so bad it hurt my sinuses. Since the flight was oversold there were no seats where I could move. Not like the attendants would have helped me anyways. I will not fly United again if I can help it."
Pros: "That i got home safely."
Cons: "4 5 Hour delays accompanied by apologies with a $10 expired food vouchers."
Pros: "Couldn't have asked for more. Quick flight l. Got in early!"
Pros: "Even though we boarded late, it was expeditious. We still arrived on time or close."
Cons: "Middle seat was hard and uncomfortable."
Pros: "United seems to be recycling which is a good thing."
Cons: "The obnoxious child sitting behind me. He kicked the seat and pulled on the tray."
Cons: "Flight was bad and it took extra 4 hours before another one was provided. My luggage was damaged."
Pros: "Flight attendants were very helpful"
Cons: "Flight was delayed"
Pros: "The flight was comfortable with more leg room than other airlines and we actually landed 18 min early! What to go United Airlines."
Pros: "Row 10, extra couple of inches is far more civilized."
Cons: "Didn't have the United app downloaded in time, so couldn't use the WiFi. No alternative."
Pros: "What I like it was very peaceful flight overall the staff was excellent and communicated with everyone very well."
Cons: "I really don't have any dislikes about this flight"
Pros: "Seats were close the front"
Cons: "Due to that fact that Covid-19 is present and we have to wear masks and stay six feet apart... I feel that he flights should not have been full... how can u stay six feet from someone who u don’t know is covid free when u are sitting on top of each other... Orlando airport is the worst airport I’ve ever been to.. they only had a limited amount of restaurants to feed a overcrowded airport... spirit airlines is the worst airline of all and I will never fly with them again... they changed my direct flight from Baltimore to new Orleans to Baltimore to Orlando then to New Orleans with no warning.. that was was very unprofessional... I definitely do not recommend to fly spirit ever again... I will still use kayak in the future for travel"
Pros: "The plane was half-empty, so I felt comfortable."
Cons: "The airplane was extremely smelly from another passenger. I’m not sure what could have been done about that."
Cons: "I managed to book one of the best seats on the plane....not sure how I did it but I will do it again!!!"
Pros: "The lady crew members were well dressed, helpful and very nice."
Pros: "Ease of check-in. Baggage fees not too steep."
Cons: "Some fees hard to figure out."
Pros: "Arrived alive"
Cons: "Tight seating. Pay for snacks and drinks"
Cons: "Got to airport on time but long term parking was full so had to find an alternate place to park. When I got through the check in line at Spirit they told me it was too late to get my bag on the flight but I could still get on. Next flight would be tomorrow. Asked if they could send my luggage on the next flight- no. Asked if I could leave it and have someone pick it up for me-no. Asked if I could carry it in-no. My brother was already cleared to go. We asked if we could get a refund and then fly another airline-no. Spoke to a manager. He said he would refund me on the flight going. My husband recently passed away and I was flying to see my son for my 65th birthday. I am now on a Southwest plane flying out of Ft Lauderdale in the last seat on the plane. I should get into Atl around 7:00. Then I will have to take an Iber to get to his house because he has a function for his daughter that I will miss. The people at Spirit were rude and unyielding. The agent at Southwest was kind and understanding and did the best she could . I originally booked Spirit because it was the cheapest. Turned out that it is costing me about $200 and 6 hours more. Spirit, NO MORE!!! I’m"
Cons: "Seats were very cramped even for economy."
Cons: "I couldn't purchase my bags and get a seat upgrade on the same mobile check out site. So i skipped the seat."
Cons: "I ended up having to be at the airport for a total of 14hours. They cancelled our flight and I had a baby with me so we had had to rebook with another airline to get back him flying out at 6pm to Charlotte then getting home at 1am. Got to the airport that morning at 8am."
Cons: "Delayed an hour and a half, sat on the plane over an hour prior to departure. can’t get water from staff as they said we weren’t delayed an hour and a half on the tarmac"
Pros: "Couldn’t enjoy the flight"
Cons: "I wish I could have enjoyed my flight with my family. Leaving for a wake, and now I’m stuck behind . Attempted to fix or get another flight , and customer service through spirit air and kayak was poor."
Cons: "Customer service was poor and flight attending was super rude. This would be my last time taking Spirit and I would make sure I inform everyone I know. I was charged twice the amount when I got to my terminal. How unprofessional. Karl, Daniel Emeri."
Cons: "There was nothing to like about this trip because the website would not send me a boarding pass although I checked in online twice the day before, so I never had the opportunity to even get in the gate. I asked for a boarding pass through an email and it didn't come through, twice. I did not think much of it because I have had problems receiving emails from Spirit in the past and I have always been able to log into my account and access the boarding pass on the website. The morning of the flight, the website locked me out and wouldn't allow me to log in. I actually had to leave the security line to try to sort the issue out. The kiosk at the airport told me I was at the wrong airport (I was not). I went to the front desk and the agent was SUPREMELY unhelpful and unconcerned, and marked me as a no show at 7:05 for a flight leaving at 7:25. Even though I was standing right in front of her. Even though I had left the security line to deal with the issue. I had to get to my destination that day, which happens to be the reason I bought a ticket in the first place, so I had to spend an additional $500 on a Southwest ticket because the agent at the front desk of Spirit said I had no other options with Spirit that day. I called customer service and despite escalating the issue to a manager, I was essentially told "sorry for your luck" and sent on my way. The manager even asked, at the end of the call after telling me a refund would not be possible, if I wanted to purchase an airline ticket while I was on the phone. I have bought a fair number of Spirit tickets in the past. I unfortunately already have a ticket lined up with Spirit Airlines in November but I will never be purchasing another ticket from this airline again. It was an absurd scenario - I paid for a ticket and was not able to redeem the ticket I paid for - and I should not be have to pay the price for Spirit Airlines having poor IT."
Pros: "I liked how easy it was to board the plane, but that’s because I paid an extra $7 to be in zone one. That was the only thing I liked other than the flight landed safely."
Cons: "I don’t like that I had to pay $55 to have a carry-on. I travel light for those reasons, and if I’m going to pay extra for a bag I might as well check it and get to take my toothpaste with me. I don’t like that I paid $27 to be in the exit row. There was no tray table on the seat in front of me, or anywhere for my usage. There is no headphone jack. You shouldn’t even ask if I enjoy the entertainment because they don’t offer anything, not even for the people that pay extra money. Also don’t like my seat didn’t recline or have an armrest and overly obese couple that they squeezed in next to me took up all the space of the row. What’s the point of paying extra for comfort, when you get less than the guy who paid nothing and is in a middle seat, who I’m sure he was uncomfortable and miserable as well. I also don’t like that you have to pay for water!! Who makes you pay for water!? Not even the peanuts or the pretzels were complimentary… Absolutely never ever flying with this airline ever again! The cheap airfare was definitely not worth the lack of professionalism and being taken advantage of to have to pay for every extra thing that should be expected in regular travel."
Pros: "The crew were nice the flight was relaxing"
Pros: "Cheap Price"
Pros: "Tell the captain that the flight was smooth and the landing was exceptional!!! the best I've had. Thank you"
Cons: "The flight was delayed both ways!! Coming back we had two get off the plane and wait two hours for the co captain to come from Texas!! I really would like a refund!! I'm not happy at all we sit on the plane about 30mins before they told us to get off!!"
Pros: "The ease of doing things online."
Cons: "The agents at the ticket counter weren't very friendly, knowledgeable or helpful. Also email updates weren't very timely."
Cons: "For such an expensive ticket, the dissapointment of the flight getting cancelled is real.."
Cons: "Three of the four flights on our recent trip from Seattle to New Orleans were Canceled. Stop over in Las Vegas on the way there flight cancelled to New Orleans---3 hours in line at airport only to find next flight out 24hours later. Told due to weather. Next day we returned to airport to be told our flight again cancelled --this time pilots did not show for flights--placed on another airline and got to New Orleans 36 hours later then Planned. Four days later flights home from New Orleans to Seattle also cancelled. Long wait on hold with Spirit costumer service and no reason given for cancelled flight again. Asked and received refund form Spirt for those legs of flight then booked a flight home on different airline. We will never fly Spirit again. We feel sorry for their employees having to work for such an inept company. We lost a day and half of New Orleans time and two nonrefundable nights at our hotel in NO. Including cabs, and hotels over $700.00 lost plus the stress."
Pros: "Not much."
Cons: "Fares may be cheap, but they gouge you on everything else. A carry on bag $57 is daylight robbery. Also overbooked my friends flight and bumped him so the whole trip was ruined because we didn't have much time. The seats are super uncomfortable as well. I guess you have to pay a lot more for a seat that doesn't send you to the chiropractor. Spirit should be ashamed of it's business model. It should be called set the hook with a low initial price then gouge all you can. I even took money to the bathroom because I thought they would charge. That is next by the way. I would have to say my Spirit experience at least matched my many prior experiences with United, which is the worst airline on the planet. Spirit maybe second by a slim margin. I will never fly Spirit again. They stink."
Pros: "I liked that we did not crash."
Cons: "I did not like almost everything. This airline should be called the nickel and dime airlines. Yes, the initial fare was cheap but then They hit you with $40 baggage fee, a $40 carry on fee and the only free item is about the size of a shoebox. $10 to choose your seat. $14 for what they consider a good seat, and $55 for a premium seat. What airline has seats that don't recline?? Are you kidding me? These seats are the equivalent of school chairs with a 1/2 inch padding for "comfort". When they say bare fare they are not kidding. I hope I never have to fly this airline again. This may sound like a joke but I am surprised they don't sell tokens to use the bathroom. "One token for a $1 but if you buy at the online check in you can get two tokens for a $1"."
Cons: "I always get burned by this airline. $50 checked bag fee? Ridiculous. 2 hr delay with no explanation? Ridiculous. And to add to the mix the random seat generator gave me the last row, window. Ridiculous. Never again. Ringo"
Pros: "Flight crew was friendly."
Cons: "Baggage fees and seat fees turned this "low fare" into a "damn, I should have just booked on Alaska" fare. Forced to sit on the plane at the terminal on the tarmac for 3 hours before take off. Couldn't get off the plane and they wouldn't just switch us to a different and better equipped aircraft. Seats did not recline. For a 4.5 hour flight, this was very uncomfortable."
Pros: "Paying for a $53 conversation with Spirit personnel as my flight was being boarded...without me"
Cons: "Apparently being 40 minutes early for a quality flight on Spirit Airlines just isn't enough time. They would not print my ticket since I wasn't FORTY FIVE minutes early for my flight!!!!!!! My plane was there, I was there, but they wouldn't let me board. I had no luggage to check. I was alone and had one small carry on. These business practices will soon have Spirit in airline heaven."
Pros: "I liked the price :)"
Cons: "Everything is ok, at just over 100 USD I'll fly strapped to the wing."
Cons: "The worst airline customer service I've ever experienced - will never fly Spirit again. The customer service representatives were yelling at us at the airport about bags being too large when they clearly fit into the bins and had been used on previous Spirit flights. In fact, when flying back on Spirit, no one questioned the bag! It just depends on how pissed off the rep is on that given day."
Cons: "Flight was cancelled 1.5 hours before take off and there were no other options available so had to book with another airline on the spot. Am very upset there was no indication of this much prior. There also were no weather issues in the area flying to or from the destinations. Would appreciate a full refund of flight and payment of other flight which was significantly more expensive as I had to buy on the spot. Last time I flew spirit flight was delayed 7 times. Really like kayak but will not be using in the future or considering spirit if issue is not rectified."
Pros: "The departure and arrival times were the only reason I chose this airline."
Cons: "I don't care for all of the additional fees such as seating and baggage, and then trying to charge me more because the website didn't work and I had to call their help line. Upon arrival only one of 4 kiosks worked and the staff told us it would cost extra to check in at the counter, so we waited in an unnecessary line with everyone else. When we boarded there was trouble with someone's ticket so they pulled the last 6 of us off to scan our tickets again. The seats and tray tables were in poor condition with noticeable wear and coming apart in multiple places."
Cons: "We need legislation that will require sites like Kayak to honestly depict the price of a standard airline ticket. This should include bag fees and especially fees for carry ons. When customers have to go to the airline website only to find out that each checked bag is $100, carry ons are $100, assigned seats are another $20 and no food is served, Kayak, at that point has become dishonest by not disclosing this information until after it is too late. Please tell us this information in advance, not after the fact. In the mean time, stay far, far away from Spirit Airlines. I can't wait for them to go out of business."
Pros: "I paid twice as much to check bags as I do on other airlines. It costed me a total of $94 to check one bag to and from. Also the customer service was poor. It took forever to claim my luggage because the flight attendants told me an incorrect carousel number. I was on a wild goose in the airport and because of this I obviously don't feel it was worth the extra money checking bags. Also I didn't like that I had to become an online member only to save ten bucks on my returning checked luggage. Don't waste your money!"
Pros: "Cancelled for no reason"
Pros: "I was randomly upgraded to first class which meant bigger seats so always a plus. Fast boarding and de-boarding."
Pros: "on time, I appreciated the low cost to change flight"
Cons: "Not a big fan of the crew making jokes during safety demonstration. Never, Never, Never should they joke about crashing, even if it is clearly a joke. Tray tables absolutely worthless. Could not put my laptop on it seats not at all comfortable. So, overall the cost of the ticket saved me $40 over American, and i got no frills. There was no value here."
Pros: "The crew was awesome"
Cons: "No leg room"
Cons: "i will never use your site again you never send my confirmation I called spirit many times and could not get flight info therefore I had to pay much more for another company and never went on that flight"
Pros: "The seat are uncomfortable and they broke my luggage and give me credit for a future airline you have to pay for your in advance or they charge you more at the gate and advertise false about cheap tickets about time you pay for everything you brought full ticket from better airline never use them again"
Pros: "No issues"
Cons: "No dislikes"
Pros: "We were safe"
Cons: "No frills on board"
Pros: "Food options were fine. Boarding was quick and easy. However, they had large seats available in row three and wouldnt sell them to us... Weird. They went unused all 3.5 hrs of the flight. My uncomfortable seat was hurting my arm and I held my baby during his nap and the arm rest put me in a bad position where my hands fell asleep. The captain was polite. Take off and landing was a breeze. No turmoil there."
Cons: "The attendant was so rude. Blonde girl. I won't even get into what she said to us. Then when we landed at LAX the carseat was not at the baggage claim. We had to go buy one because the baggage service was closed at 633pm. A 2.5 hr drive home and during the drive (about an hour afrer leaving the airport) some hispanic guy with an attitude calls and states, "are you gonna pick up this carseat essay?" Wow we about had a heart attack. My husband lost his temper at that point. Your airline can just keep the carseat. Donate it to Baton Rouge victims. We were in Louisiana to donate and volunteer help to flood victims and we fly 25-30 times a year we will never choose this airline again."
Pros: "The flight attendant brought me a replacement soda when the one I had was old or something. They didn't charge for using the bathroom."
Cons: "Paid more money for any/all seat choices. Seats don't recline, very tightly packed. Multiple delays to get to destination"
Cons: "Long check-in lines"
Pros: "Smooth ride. No delays. Grate price"
Cons: "Not enough space. Plane felt very crammed"
Cons: "My flight was cancelled while I was on the shuttle on the way to the airport so that was not very convenient for me."
Pros: "Horrible customer service!"