Smooth flight. Crew members very nice. Made it to destination on time. Excellent experience. Ticket price great!
I arrived at the airport in time but at the ticket counter they said I was three minutes late for check in and would not allow me to check in and get on the flight. As a result, I missed my flight home after Thanksgiving and had to miss a day of work and pay for cab and accommodations for the night. I also had to pay $100 for a flight change fee. It felt like there was no interest in customer service. Instead I found "gotchya" policies that seemed designed to generate extra fees. There were other frustrated Spirit customers at the ticket counter as well. I would not recommend Spirit going forward.
Price and employees.
Lack of leg room.
New Orleans Louis Armstrong (MSY) United States
Saint Thomas Island Cyril E King Airport (STT) U.S. Virgin Islands
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