Pre-boarding seemed tom happen at the same time as Business Class - I thought the idea was to allow people who needed extra time to board without interference from other boarding types, but I guess that's how they do it at LAX.
The good: we liked fast boarding, the departure and arrival on-time. The not-so-good: The crew should learn from their sister-company Swiss with whom we took the flight to the US. Austrian onboard personnel need to smile more and provide a better service. Food was okay, there was the usual issue with “no more chicken” by the time they reach row X 😕. We did not understand why the crew collected trash so randomly and inadequately. We missed the free internet for messaging which was privided by Swiss as well. Hope this feedback helps.
They should be kind to the people Food is always plain pasta bread is from the fridge they don't even warm up Seat is so uncomfortable body hurts
I am very satisfied for choosing that Airlines! It was my first time but the everything went smoothly! Thank you!
It was a great experience. The aircraft is a bit dated but other than that it was great.
Short flight. Bare bones and kinda seeming like an older plane. But got me there on time and that's what counts. Perfectly fine flight all the way from start to finish.
Austrian Airlines help and service was fine, but Kayak misled us into believing we had purchased a Business Class ticket. In fact, the tickets were only upgraded Coach Class tickets with luggage restrictions that belonged to the Coach Class. Very disappointed! Paid over $$$$ 9K for the two tickets. Very disappointing!
Leg room and seat back not a good recline (middle seat)
The restrictions regarding carry-on baggage is too strict. My wife was forced to check her carry-on bag. Never had this on other airlines.
Original Flight was cancelled Then Baggage was lost on rebooked flight
The layovers / connections were too short and too long. I SPRINTED to make the connection from OSL-JFK and then SAT for over 6 hours from JFK-BUF. I don’t mind a longer layover more than I want to RUN to make my next connection
Everything was perfect. I would’ve liked better selections for entertainment, but I slept most of the time, so it wasn’t really an issue.
Old plane, food not that great - lacked taste. Crew was nice but strict.
Upon departing and landing, the man seating in front of me had his seat leaning back. Taking off nobody told him anything. Landing someone from the crew said something but the passenger ignored him and nobody followed up. Felt a bit unsecured. If this that is some of the basics are missed, what else was overlooked?
Flight was completely full January 9th? I problem i had the stewardess was bumping into me constantly walking by? very annoying.. on Austrian air I dint have this issue at all...
I have paid for extra legroom on my flight. My seat was broken and did not recline. The crew could not fix it and refused to provide me with another seat
The check in not ok! Demanding that we check our carry ons on check in! When there was plenty of available space inside the plane! And the staff at check- in was rude and not helpful and I was traveling with my autistic son and his service dog! Boarding was easy since we were priority boarding! The crew was ok expect from one guy flight attendant that was actually great!
The flight got canceled and you just send an email in the middle of the night and no solution to how to get on the next flight or provide other solutions.
You cost me my time and did not compensate properly. Gfy.
It was ok. Vegan meal was good, however no complimentary alcoholic beverages.
The taxi drivers are very rude. Didn’t wait. They said you come in 5minutes or I leave. Did not leave any messages on front desk and they left. We have to hire new cabs in turkey.
To get to jet blue at JFK from any connecting flight you have to go through security again.
On time, great food, good drink selection! Only down was alcohol-free lounge. Lufthansa had a much better offering!
For that price on Business class, I expected to have the pod seats. These were configured as 2/3/2 and my seat mate talked half the flight with a friend across the isle, loudly. Very uncouth.
It was an amazing experience. Flight crew's service, hospitality, and the food were phenomenal. I don't think I'd want to try any other airline company after this. I would definitely recommend to friends and family. Thank you Turkish Airlines !
Not good. I was supposed to be in Mint but got in economy class
Not up to Business Class standards. Two of the three toilets were out of order. The hostesses were aware and didn’t show any responsible act to do something. Food quality was not what we expect from Turkish hospitality. Overall we were not impressed and disappointed.
I was not given basinett seat.The connecting flight was missed due to airline fault i was not accomodated for hotel.Drinks were normt served frewuently.Never travelling again on tirkish airlines.I always travel wiyh family by turkish airline but no more.zero stars
This is really the rating of two flights. JFK to IST then IST to NQZ. New York to Istanbul was good. Good crew and all positives. The flight to Astana was so bad that brought it all down. Crew was nonexistent above the minimum, seats were cramped, and it was hot on the plane. Turkish Airlines seems to be slipping down to US based carriers level.
Everything was very good, except that the plane was an hour and a half late
There was not even a single time where united airlines from lga has made to the gate straight , 1 hr if delay today
Check in was chaotic with only one counter for business class and first class. The luggage conveyor belt at JFK airport was broken so the flight departure was delayed which made the flight stressful as I had a tight connection. Although the captain said they could make up the delay, they didn’t do so.
I had a good time. However, I paid for the wifi and it was in and out the whole flight.
3 hour delay…. Nearly 2 hours sitting on tarmac. Do better, United. Or at least have the sense to not say “we hope you enjoyed your flight with us” upon disembarking.
Everything except the food and entertainment. It was a great experience though
Flight was delayed from 35 minute delayed aircraft arrival to 90 minute delay causing us to miss international connecting flight on SWISS resulting in 16 hour delay to reach detonation causing significant angst, monetary loss and discomfort. SWISS transfer desk and staff was like robots not willing to help at all.
Best part: It’s operated by All Nippon Airways. It’s quite literally comfortable, reliable and respected from boarding to landing each and every time. It’s perfection without extremity in lavishness — it’s how flying should always be!
Delays!!! Serious delays. I was told by a member of staff in LGA that I would miss my DEN to LAX flight connection, so I was put on a later flight. Due to delays I would have been able to have made my original flight, where I was sat in business class - seat 1A: I was put on my original flight but bumped from business - 1A to economy 33C. I want a refund for paying business class but only flying economy
The plane was delayed coming in and on the tarmac. I was coming from another flight so it made for a very long day. The stewardess kept trying to slam the overhead bins closed and I was worried that she had damaged my new luggage. They ran out of snacks and lccdsddd me a hummus box which was nice. It took them a very long time to pick up the garbage so I could not go to the washroom and had little time. To prepare for disbarment. The TV system was hard to control from the armrest and picture wasn’t clear. The crew did apologize several times for the lateness. It took the Denver airport an unusually long time to de-ice the plane.
Their app did not recognize my Aeroplan frequent flyer number and would not allow me access to my boarding card. Ground staff was readily available at the airport to print it out to me.
I didn't like breakfast, I prefer plain rolls with butter.
Condor is a very good airline. If you’re transferring in Frankfurt, make sure to allow at least two hours in case your flight is delayed. You’ll also need to go through passport control and then go back through security to get on your next flight, so a window of 2+ hours is needed just in case.
Food could be better. Service was just ok without any enthusiasm...
My flight was delayed twice. It finally left 24 hours later. In addition there were conflicting messages between kayak and condor that made the experience worse.
Some pretty unfriendly check in crew members. This is a no frills airline.
I did not get a flight from JFK to Portland nonexistent Condor flight 308 does not exist and JetBlue knew nothing and someone changed my ticket and eliminated that leg of the flight. I would love to know who’s going to pay for my $750 car rental.
I was disappointed by the crew - poor communication. The food was terrible. We payed for the headphones. What could have been better? EVERYTHING! And my luggage was lost for many, many days!!!
The food was excellent. I had a gluten-free special meal. The salmon was restaurant quality. However, the drink offering was meager. Sparse service, glasses filled half way and when asked for a refill on white wine was told by one crew member that it would cost me extra. But then an hour later another crew member brought it to me finally. — The big problem was that it wasn’t a Condor crew but Condor swapped out its cabin crew w Wamos Airlines Crew last second, because the aircraft needed to be swapped out. The machine used was very old. In-flight amenities of pre-century levels. We paid extra for more legroom but my son’s video monitor (at pre-2000 Niveau) didn’t work at all. Felt like a 3rd class flight. In the end due to air craft change we left 1.5 hours late and the airline did not attempt to make up the time in-flight. So we missed our connecting flight to Nuremberg. There was no attendant to help us with what to do and how to retrieve our luggage. It was quite complicated navigating our way through FRA airport and eventually they put us on a train, and we spent 2.5 hours traveling to Nbg.
No blankets were provided for my flight from NY to Frankfurt. Meals were were cold and tasteless. The flight was delayed almost 2 hours which caused me to miss my connecting flight. The pilot said ground crew would provide accommodation for connecting passengers but none were there to provide any assistance.
Boarding was a mess and started much later than stated.
