Boarding was a bit chaotic, planes were on the oldish side. Otherwise, very nice flight. Would fly them again.
The flight took off two hours late. What was good was that I was getting an information on this earlier in the day. The lounge agent sent the passengers to the gate way too early. That was annoying. The food aboard was disgusting. The service aboard was okay. The seats were good. Overall, it's a very mediocre experience. Well, it's not a five-star airline and not one that aspires to be one. Comparing TAP Portugal to Iberia or Lufthansa, I'd rather see it as a three-star airline, even though it's website works much better than what Lufthansa has been trying to pull off for the past decade.
The plane was FABULOUS. The crew were wonderful and the food more than I expected.
Excellent experience - from boarding through the super smooth flight The food was mediocre and the app could be better but overall great experience
Flight attendants in business class were rather indifferent While in second leg operated by Portugalia TAP subsidiary were outstanfy
Horrible experience at tbe check in ladie she was very racist ,she doesn't speak portuguese too and forced me to check in my carrion bag and I saw everyone with carrion bag inside anda lot of space ,she was rude unprofessional
An old airplane with very uncomfortable seats in the Comfort “class! Small, narrow, and hard seat. Entertainment options are inferior, old movies. Boarding started at the back of the airplane, as we entered the aircraft last instead of after business class, risking the possibility that the comfort section would not have room for carry-on in the overhead bin. The food was ok. White wine was terrible. Overall, the flight felt worse than cheap airliners, and the price was as high as premium carriers.
The long wait at JFK made the trip horrible. Also not having enough buses when we deplaned was annoying
Great overall experience with TAP - would not hesitate to recommend for your next trip to or from Portugal
What didnt i like? You had to pay for seats after the booking was paid for. If i knew that beforehand i would have booked with emirates for a few dollars more
Boarding was delayed and very confusing at Ponta Delgada airport. We were moved from one gate to another, and it was super crowded with passengers. No food is provided on flights unless you want to pay for a sandwich and chips. There is no entertainment provided. On our incoming flight to the Azores, my luggage was lost and delayed until the next day. Also, I had paid online for an aisle seat upgrade and did not receive that seat. Trying to communicate with SATA/Azores Airline is very poor on their website and by phone.
The space between seats is so minimal that there was no way to get comfortable. I will not fly this airline again.
In a 6 hr flight after paying over $700 dllrs of ticket and we still needed to pay for our own food and given ONLY a small glass of water!!! Will not be flying internationally anytime soon with them They are good for very short flights
No food was served on the flight. Boarding desk open two hours before departure. But they recommande to be there three hours before departure !! So we where a group waiting 1 hour in Line for nothing …
My flight from Toronto to PDL was one of the worst experiences of my travel history. I paid for an upgrade and did not receive it, and was also charged an exorbitant amount for a 25-inch bag, and when I tried to explain the situation, I was only told the flight was already over capacity. & I had to accept what I could get!, I am a frequent traveler and will not be flying your airline again!. The only thing positive in this entire trip wete the flight attendants, but other than that, everything else was very disappointing!
Flight wasn’t full so got to stretch out and sleep.
Boarding was delayed. Then when we queued, it took us to another long line to stand in. Flight had 0 entertainment. Not even a magazine. But they had a free meal and it was good!
Reasonably comfortable. We were about an half an hour late. But no personal impact. Seats upfront have a good amount of recline, but do not lay down flat. Food and drink can be improved. There are no soft drinks available on the flights. Water, juices, and wines are provisioned.
This was a long flight - 6 hours - and nothing is truly comfortable for that long... but the flight crew was friendly and attentive. The airport in the Azores is small but we weren't there long enough to explore any amenities.
More space between seats and in bathroom. I don’t think there was any entertainment offered. If there was, I wasn’t aware.
