Flight was delayed for three hours and was a very stressful flight
Flight was not on time and got to destination very very late pier management of aircrafts
una valija se perdió. Eso desató el descontrol que tiene KLM para seguir el equipaje. No hay como hacer tracking. No hay un teléfono a donde hablar, la web está desactualizada y con información equivocada. Direccionan a usar canales de twitter y facebook que no responden. Primer experiencia en KLM y no pienso nunca más usar esta aerolínea. Llevar el equipaje o resolver un problema sobre valijas es de lo más básico de una aerolínea y no lo hacen.
The flight was great.
Cabin Crew was awesome.
Entertainment System was not working and no Non-veg food option in flight.
Service from airline host Poorly maintained plane Bad food Old entertainment
I still have not received my bag. Three lavatories in the coach class were out of order. When we landed in Washington there was zero coordination and information for what will happen next.
Rude air hostesses. 3 hours on taxi which I’m willing to forgive because of the weather. They took an extra three hours to send our baggage through to baggage claim because their crew “refused to work in that weather”. Get a hold on your recruiting. And then my baggage doesn’t show up. All my woolens were in there and I have nothing to wear and it’s freezing outside. They do not give me ANY compensation of any sort. This is the worst experience I’ve ever had and all just save a couple hundred dollars. Not worth the hassle! I’m still trying to get in touch with them to ask about my baggage but they’re unreachable.
Sleeping mask and earplugs were provided
Food is edible, but doesn't taste good. Limited vegetarian options
The service in the flight.
I had problem with entertainment system because I could see any images on the screen and they couldn't fix it. For 12 hours flight it was not fun.
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|Flights Arrive in||Biarritz Parme|
|Flights Depart from||New York John F Kennedy Intl|