Pros: "The crew was attentive"
Cons: "AWFUL CREW. NEVER FLY. NOT CLEAN. NOT NICE."
Pros: "Awesome food. Comfortable seats. Nice crew"
Pros: "i like the food and movie choices."
Cons: "Crew was little bit rude. They didn’t help me to find the spot for my carry on luggage."
Pros: "Another fantastic trip with Turkish Airlines. Everything from their membership in Star Alliance, to their awesome customer service, to their fantastic tasting food."
Pros: "Food was great! Crew was excellent and I loved entertainment choices!"
Pros: "The staff member who checked me in was very friendly"
Cons: "the inflight staff needs to improve their behaviour in dealing with passengers. Some were quite rude. The aircraft seats were extremely cramped. The food selection was quite poor."
Cons: "Seats are very comfortable! Very nice flight, crew, entertainment screens are large,"
Pros: "Friendly crew. Plane well maintained"
Cons: "Delay, poor boarding"
Cons: "Connecting flight From plane to the gates"
Pros: "Service and bag policy"
Cons: "The house food"
Pros: "Everything from boarding to disembarking was good."
Cons: "I had an impression that the seats on Turkish Airline were spaced further apart in economy class compared to other airlines based on several of our past trips. This time it was very tight. Dissapointed! Hope they bring the old spacing back."
Cons: "The seat are not comfortable for a long flight, I felt I was on a city bus it's very cramped and tight and I'm a medium size person, totally not recommended for heavy people"
Pros: "The landing"
Cons: "The crew nasty stwarts"
Pros: "Some of the crew members were sweet, and helpful. I liked that the bathroom had soap and lotion as well."
Cons: "The security was rude when we were getting into our gate. They humiliated a man because he didn't understand their accent. There was a group of young employees and they came off as very immature. There was a crying baby next to me for the majority of the 13 hours. They ran out of food, and I had no choice but to eat the pasta option even though I do not eat pasta in my normal life. My knees hurt from not having space to stretch out for such a long flight. It was freezing cold and they did not have extra blankets. It felt like my section kept getting skipped over for everything (food, liquids, general checking in to make sure people were okay). We boarded late, and left late. When I arrived the luggage took VERY long - almost an hour - to come out."
Cons: "seats a bit tight"
Pros: "Service was excellent Food was delicious..."
Cons: "Everything was perfect..."
Pros: "Best food ever on plane"
Cons: "The flight was delayed leaving NY"
Cons: "I was on the phone for 4 hours, went to Turkish office in New York City (they didn't agree to see me), called various sales offices without obtaining a resolution. The only option I have is to lose the full fare of this ticket."
Pros: "The experience was great."
Cons: "Everything was good the service, the staff was professional."
Pros: "Everything was great. Service. Very comfortable. The staff was great"
Pros: "All went well with security and boarding."
Cons: "Rough air and turbulence"
Pros: "My flight was delayed by an hour and I missed my flight scheduled to go Mykonos"
Pros: "Number of times served and staff was excellent."
Cons: "Had one entree option. Take it or leave it is the only choice."
Pros: "the staff was so polite and helpful thank you"
Cons: "The plane was 2 half hours late departing from JFK to Istanbul and the customer service in Turkish Airline in the beginning did not give me a good service I believe this will be the first time and the last time"
Pros: "Amenities. Flexible food options if requested ahead online. Bilingual staff."
Cons: "Less legroom than others. Small drink proportions."
Cons: "Flight delayed about 2 hours past schedule. When drafted my seat fouls not recline. When I asked for assistance from flight attendant she practically blew me off. This was a9 hour flight!"
Pros: "The flight and in-flight services were good."
Cons: "Flight was delayed by 2 hours with minimum information and no apology. We missed our connecting flight and the ground staff in Istanbul was not very helpful. The people at the so called Welcome center/care point were fownright rude."
Pros: "Food and beverages, both choices and generosity of portions and quality, excellent. Entertainment made long trip very endurable."
Cons: "Rediculous chaotic check in at JFK. Standing in line an hour for a 40 minute delayed departure with virtually no communication from staff. As I had connection to make, was very unnerving."
Cons: "More than 90 min delay in the flight from NYC to Istanbul. Caused us to get late to the next flight. The replacement we got was after more than 6 waiting hours although earlier flights took off to the same destinatiob."
Pros: "Good food and service"
Cons: "Boarding very disorganized. Messy."
Cons: "Flight was canceled"
Pros: "Great flight overall. Comfortable, nice amenities. Staff was polite and helpful."
Cons: "Did not like the carry on being based on weight instead of size. Also did not like that there was not a self check in kiosk."
Pros: "The service I received on Turkish Airlines was excellent. I live in rural Rwanda and it was really nice to actually sit back, relax, and not worry about getting to where I was going. The staff was courteous and friendly and even let me keep my can of tomato juice. These may seem like small things to you but it made me feel at home for the first time in over a year and I want you guys to know I truly appreciated it. In addition to that, the flight was actually affordable and I was able to make it to New York to surprise my mom for her 60th birthday. Job well done! Thanks again and best of luck! Sincerely, Emily Hardy"
Pros: "Definitely would recommend Turkish airline Great experience overall"
Pros: "The only thing I liked on his flight was the food"
Cons: "The plane was old, I got the wrong seat assignment, when I called to get a seat assignment months and months in advance, I've asked for a window seat and not on the wing, not only I got no window , it was on the wing. The air conditioner was not working, I was cramp like a sardine, and it was extremely hot"
Pros: "Crew were exceptionally warm and pleasant, and made me feel more than welcome onboard."
Cons: "This was one of the worst days of my life, health-wise, so it could be that my observation of the passage of time was somewhat distorted, but Turkish did everything either slowly, or more slowly on this day. First, name two things on a flight line that are wheeled, movable objects. Did you answer bus and plane? Well done. So if both bus AND plane are theoretically mobile, why then must I endure a long walk AND a long bus ride? Boarding was an hour-long event, probably due again to inefficient ground services. I fell asleep and woke up twice before it was over."
Pros: "There's nothing to like when the Federal Aviation administration bans direct flights from US to Istanbul, Turkey"
Cons: "I hate that KAYAK sells me this package and after collecting their commission the only customer support is to direct me to subcontractors which in turn direct me to the airline which in turn NEVER PICKS THEIR F*CKING PHONES UP!!! BAD BAD BAD CUSTOMER SERVICE #NEVEREVERKAYAK"
Pros: "Food service was ok"
Cons: "My seat was uncomfortable for an 11 hour flight with a 1 hour delay, the stewardess didn't address my issues, initially the foot rest didn't work and the guy behind me wouldn't allow me to push seat into recline position. They also lost my luggage but was found a day later."
Pros: "They fed you well, great entertainment for 11 hrs (didn't feel like it at all)."
Pros: "Amazing service ! Great food! Great amenities ! Very clean!!"
Pros: "Entertainment on long haul flights is top notch. Selection is incredible just bring your own headphones if you wanna be able to hear anything. Food is the best out of any other carrier. I've seriously been to full service restaurants with less tasty and well prepared foods."
Cons: "Seats are hilariously small. I know you're thinking "they're all like that." They're NOTHING like any other airlines. I've flown the following for reference: Lufthansa Air Swiss Delta Air France Air Arabia Saudi Airlines Egypt Air and a couple more I can't think of right now. I'm a very medium sized build and really short (5' 6") and I was so uncomfortable I wanted to (and probably will) cancel my return flight with them. My wife's back is still hurting from that flight. The staff are just plain awful save for 2 flight attendants. Out of 2 flights so far. I was told afterwards that this is commonplace when flying Turkish Airlines. For fairness sake I should mention that both Egypt Air and Saudi Airlines were worse. Whatever money you think you're saving by flying this atrocity you're gonna be spending on fixing your neck and back. Spend the extra and go with Swiss or even Delta. Avoid this rubbish"
Pros: "Connecting flight was not waiting from Instabul to Athens since the airplane from JFK left with a 1h 20min delay ."
Started with long line for checking, inhospitable customer service (not rude but not friendly), announcement for boarding is so confusing, they called for family with kids, when we proceeded they said no you’re economy so you can’t board which they never specified it when they announced and made us and other families confused. Then the fly attendants professionalism was horrible one of them walk right by me and bump into me while coffee cup in my hands and kept moving like nothing happened, not with even say a word not even a sorry. Food quality went down the hill. I pay more for the RJ every time I fly for the better service quality but this time it’s not. I am not losing money again for RJ and I am so disappointed why would company with good reputation give it up for whatever the reason
I like the empathy tram when mother has a fever with her daughter, so they help her as possible. If the put cheese in the second meal it will be better than only 2 pieces of bread. Thanks.
As an one world member they should treat every airline on same way. No transit visa of DXB but if u traveling from Emirates Airline you will get a transit visa.
To know the rules of the Covid test better
Pros: "Nothing it was a terrible Flight"
Cons: "Nothing good"
Pros: "Smooth takeoff and landing. I fly frequently with RJ, i had a way better experience with them before"
Cons: "Food was tasteless. one of the crews seemed angry and pissed at everyone for some reason. My chair didnt decline back"
Cons: "Rude staffs at the check in"
Pros: "Seats are crammed & not comfortable but crew members were nice"
Cons: "Add WiFi Serve 2 meals flying Amman to JFK"
Pros: "The check in and the crew"
Cons: "Being in schedule"
Pros: "Crew was great. Seat was comfortable."
Cons: "Drinks and food"
Pros: "The aircraft is new and the crew are nice"
Cons: "More food and more toilets"
Pros: "The boarding process was smooth and we were updated accordingly."
Cons: "Nothing that I can think of."
Cons: "They need to revamp business. It’s disgusting and is no longer worth the money."
Cons: "Every flight we were on was oversold."
Cons: "Seats Crew"
Pros: "Flight timing"
Cons: "Old aircraft, very noisy, old uncomfortable seats, food and entertainment"
Pros: "Service and food"
Cons: "Old plane"
Pros: "All was good"
Cons: "The Bus at Arrival to Dammam Airport"
Cons: "Bad quality meal, worn out plane, entertainment system is broken and the crew just reset it once and didn't help and they didn't do anything about it. The movies are ridiculously old. Asked for exit seat and they said for that I have to pay $80 more. I asked for water, they said they will bring it andbthey never did."
Cons: "Full of pasenger kids craying orible"
Pros: "The food and beautiful women"
Cons: "The seats"
Pros: "Good seat comfortable"
Cons: "The headphone jack and charging port were stuffed with something"
Cons: "They did not offer snacks nor drinks in between the first meal and the last meal ,which was a duration of 8 hours in between."
Pros: "The plane was modern and clean. The crew were very welcoming and professional, and the food quality was excellent."
Cons: "They had outsourced their checking in to a new company that had no idea how to manage it causing a significant departure delay."
Cons: "Food was undistinguished, particularly breakfast, cabin was overheated and crowded, staff was too busy to provide timely service, to few toilets on the plane."
Pros: "The best airline I ever used! New planes and very friendly workers!"
Cons: "Very good"
Pros: "The plane was new and spacious."
Cons: "Crew served old and cold coffee."
Pros: "The fact it was a direct flight, for the price of round trip can't really complain but for any cost above what we purchased our tickets would have been extremely disappointed."
Cons: "Small seats no room to even move, food was awful and service on plane was not so friendly nor accommodating."
Cons: "The food the service and the flight"
Pros: "Very nice staff expert captains"
Cons: "After we landed, me and my wife had to wait for 2 hours to get our luggage. Once we arrived home and started unpacking, we realized that the one of the suitecases must have been opened, as we found one piece of a pair of shoes that does not belong to us, one of the plastic bags in our suitecase was torn, my wife’s makeup was thrown apart in the suitcase and 3 of our perfume bottles were missing. I’m not sure if they were stolen or were misplaced during the most incompetent and disrespectful suitcase search ever. We were really disappointed and felt violated."
Pros: "Nice and spacious plane"
Cons: "Delayed boarding No wifi or no cell phone service once boarded, passengers should be told in advance they will not have service when boarded"
Pros: "Lights were closed so people were able to sleep."
Cons: "Food and bringing food was scarce. Crew seemed to not care about it much. Assumed they'd give more than 2 meals on an 11 hr flight, meaning no snacks at all were given and dinner was very light."
Pros: "The staff were nice and friendly and the plane was clean."
Cons: "There were weird issues. Although the plane was fairly new all three toilet seat lids would not stay upright meaning you had to hold them, which was creepy! There were no paper towels in the bathroom--only tissues. The food was poor and portions small even by airline standards. About 25 of us waited one hour for our bags to arrive."
Cons: "No transit support in delayed flight."
Pros: "Food and entertainment"
Cons: "People weren't sitting in their assigned seats. They resolved the issue by reassigning those who were last on the plane."
Cons: "Late arrival into Amman so missed my connection. They gave me option of staying 24 houra, or pay $75 to get earlier flight. This is with business class tickets !"
Pros: "Great Customer Service, Great Food and very friendly staff"
Cons: "My experience with Royal Jordanian was great"
Pros: "The service was good and the seats were a good size for economy. Good selection of in flight movies as well."
Pros: "The meals came at good times."
Cons: "The seats became uncomfortable after some hours, had to sit on my pillow."
Pros: "The flight attendants were very helpful and professional. They assisted with boarding, serving meals and drinks in an efficient and courteous manner. Also, the entertainment system was excellent! New academy award winning movies and a great assortment of other movies available."
Pros: "Everything was ok, just I dont see my miles in my account and just of that I chose to fly with this airline."
Pros: "Very pleasant crew. Nice to have a meal on a short flight."
Pros: "Schedule was on time On departure crew were courteous"
Cons: "Lack of cleanliness, the crew did not walk the isles to take the rubbish from the passengers They did not pass by to sell duty free goods It would be nice if they upgrade free of charge frequent flyer members to business class when there are empty seats"
Pros: "Space , Crew , Comfort and overall performance is at expected levels and sometimes more"
Cons: "Entertainment isnt updated enough , screens arent really up to date and not with clear pictures , system need to be replaced as it is so old and keeps hanging , and food isnt really good"
Pros: "Comfortable seats Flight was on time Schedule of meals- close to departind and landing"
Cons: "Poor VOD. During a 90 minutes movie, about every 5-10 minutes the movie stopped and I needed to reload the film"
Pros: "I just love this airline nothing much else to say"
Cons: "they could let frequent flyers use mileage points to use the lounge even if they're not "silver". "blue" card has to pay."
Pros: "The staff on board was very friendly, warm."
Cons: "The bathrooms could have been cleaner. Staff does not show up at all on the staff call button."
Cons: "Excellent customer service"
Cons: "The aircraft was an old one. Seats were uncomfortable, entertainment screen was nonfunctional, non of the buttons of the control stick worked, headphone connector ports were broken. Can’t say a single good thing about this flight."
Pros: "Crew is extremely friendly"
Cons: "Change the food which was tasteless and was only bread."
Pros: "I am using SA from the last three years now. This trip change my mind about the airline reputation it’s competing very well with other airlines. The hospitality is improved 300% the staff are very friendly and professional. They listen to customer and resolved their issues if any."
Pros: "I just like long international flights so everything was great"
Cons: "Only issue I had was how cold it was"
Pros: "I like the outgoing flight but i found worst flight ever when i came to karachi i was sick and saudia airline contineously changing their flight schedule and no airport meal offered for the people of karachi so i and other passengers decided that we never ever book saudia arabia airline in future"
Pros: "Very strict to their timing, huge difference from before."
Cons: "Entertainment wasn’t working , toilet not enough only 2 at the end of plane"
Cons: "Delay more than 3 hours"
Pros: "I am a big guy. The seat was one of the more comfortable ones in recent times. The five staff that I encountered were all super courteous and helpful. They were also very kind and considerate of the unrelated 6-yr old sitting on the next seat."
Cons: "Pretty much everything was excellent."
Pros: "Everything was absolutely amazing experience"
Cons: "Free wifi access should be given to international passenger at Saudi Airport,"
Cons: "Flight was delayed by 1,5 hrs"
Cons: "The airport in Jeddah was overcrowded, dirty, chaotic and the men’s room was not clean and was stinky"
Cons: "Baggage weight allowed total of 22kg is too low compared to other airlines."
Pros: "The Saudi planes are relatively new and quiet. The seat pitch in coach is acceptable as there were plenty of empty seats on the flight. They offered free connection for texting apps which is nice to have. The entertainment selection was broad enough, but I did not use."
Cons: "The flight was delayed for over 3 hours without a good explanation. Saying a flight is late because of a late incoming flight is a circular argument - we're late because we're late."
Pros: "EVERY THING WAS SMOOTH AND ON TIME."
Cons: "Departed at 1310 o e hour late and all that time insid the plane"
Pros: "Some of the flight attendants are nice"
Cons: "No Wi-fi as promised to complete my work. Food was ok"
Pros: "I love the way it was mostly empty and I got to sleep more"
Cons: "Kind of like everything"
Pros: "No issues, smooth ride, excellent service."
Cons: "No alcohol, no problem for me, but if u like alcohol do not ride."
Pros: "The crew dosnt know how to deal with passengers Need more trining"
Cons: "They cancelled my fight i didn't even got any notice until i got to airport"
Cons: "The Jeddah team was so awful, rude, and also not helpful"
Pros: "Everything was so good"
Pros: "Service is excellent"
Cons: "Screen not working Seat 16L"
Pros: "Food was good .Service good"
Cons: "Bathroom mess ran out of toilet paper"
Pros: "Over all. ...nice and good"
Cons: "There are no variety in the food menu."
Cons: "Poor food poor service"
Pros: "One of the bathrooms was out of order. The entertainment crashed fir at least an hour. Will not fly again if avoidable! Refused to give us water"
Cons: "Crew was grouchy. The food was over cooked."
Cons: "Jeddah terminal was one of the worst. There was no WiFi service at the terminal. In flight Service was ok. Bathrooms were terrible at Jeddah airport."
Cons: "Over the food and boarding and all the other things were not good at all. The crew was nice on our return flight."
Pros: "Comfort, service."
Pros: "The check-in staff were nice and accommodating. For a short flight we did get a box lunch which was filling."
Cons: "The plane has seen better days, paint was pealing off some places. The chairs were ok. The flight crew seemed annoyed at everyone."
Cons: "The flight delayed for more than 2 hours, they didn't provide any drinks or snaks"
Pros: "Everything was good"
Pros: "On time, comfortable seats new plane"
Cons: "Food could be better"
Pros: "Good crews, not excellent"
Pros: "good food"
Cons: "the airplane it's old *not comforted chair. *the touch of screen isn't smooth. *Delayed takeoff"
Pros: "crew is mediocre. i flew buisiness class and the crew did a basic job. Qatar and Emirates treat business class far better than Kuwait Airways does."
Cons: "better service, care, follow up. kuwait airways also lost my luggage."
Pros: "Good legroom! And nice planes"
Cons: "The boarding at JFK was a disaster. No organization and no instructions from the crew. Felt like a free for all."
Cons: "The hostess was rude when I asked a question. Took 2 hours to serve dinner and then didn't serve coffe or tea."
Cons: "I was injured and unable to fly. I spent over an hour on hold trying to adjust my flight and never spoke to a rep. I emailed customer service in the US and at the airline’s point of origin. Yeh up have still not responded. Poor poor form."
Pros: "the new plane was clean and good, and the food was decent."
Cons: "The flight was delayed from JFK without warning for no apparent reason, the crew from JFK to Kuwait seemed always irritated when we asked for anything like warm water, or headphones."
Cons: "Changed my previously selected seats. Kids were seated separately.."
Pros: "Staff was polite and courteous. Counter service was efficient as well."
Cons: "Nothing this time."
Cons: "Veggie food could’ve been better and better movies could’ve been added to entertainment part"
Pros: "Entertainment available as soon as you were seated and until you got up to leave. You did not have to wait to get to 10,000 feet and it did not stop prior to landing. Choice of meals on the flight was great. Seats were comfortable."
Pros: "All the crew were wonderful!!"
Cons: "Over a 2 hour delay on the first leg of the trip."
Pros: "1. Real vegetarian food can be served. 2. The space between front and back seats to be slightly more. 3. The staff of the Kuwait airways should coordinate with the passengers continuing their journey right from the time the passenger gets down from the flight. We faced problem in locating the office of the kuwait airlines at Kuwait. 4. The gap is too long between the flights. 5. No details in some of the gates regarding the flight details. 6. The snacks served at Kuwait airport can be slightly different. 7. How to use toilets have to be informed to the passengers as some of the passengers may not how to flush."
Pros: "Seats comfortable. Good selection of movies."
Cons: "Late start. People missed their connecting flight. Food was not of my like. Did not supply travelers convenice pouch though toothbrush was available in the toilet."
Pros: "The sitting arrangement was good."
Cons: "My son already mentioned that we are vegetarian people when he booked the ticket. Still during our flight the crew said we don't have veg food, only option is non-veg. When I clearly denied to have a non-veg food and some other people also explained them that most of Indian people food habit and culture, finally the staff ready for give the Veg food to me and my wife. We got the food but it took lots of time and cold, no test as well. Is it really good behaviour to customer?? We are senior citizen, we need water for our medicine, I have to asked 3 times then they give me only one time.. Such a annoying and awful experience during this journey. I won't recommend Kuwait airways to my family and friends. Thank you.."
Pros: "The Kuwait business lounge was good especially after the Wingtips lounge at JFK. The staff there was so loud talking to each other I had to asked them to be quiet for the guests these, especially when one is stranded at midnight in a crowded space. The crew, food and seat was good on the flight considering the competive price of the ticket."
Cons: "The flight took off over 3 1/2 hours late. With a 1 1/2 hour connection, I was told when I checked in that the other planes would definitely be waiting for us. Of course that was not true. When I landed at Kuwait, the transit desk casually offered me a seat on a flight 24 hours later, expecting me to stay overnight. No alternate flight arrangements were made as the staff was switching duty. As I was traveling business class and for the funeral of immediate family, I refused to move from the counter. A well meaning but not too effective lady finally booked me through Bahrain on Gulf Air to land at my four hour away destination, 19 hours late, instead of 28 hours. If thenJFK staff had called ahead, I could have easily connected right away without the hassle of pleading and waiting."
Pros: "The service was excellent. The plane fro New York City to Kuwait City was excellent in every respect."
Cons: "The gate selection and the boarding process was horrible. Have to take bus to the plane. Then have to carry hangbag up a steep set of stairs. The plane was old, hot and smelling. However the cabin crew was excellent. 7"
Pros: "Planes are little bigger..more leg room...requested special meal was provided. Pretty Decent for the money."
Cons: "They must carry more blankets...on one plane it was so cold and they were out of blankets!!! Air hostess are not that friendly. We had booked round trip, there were delays on both the sides. No much selection for kids entertainment."
Cons: "We asked for wheelchair access. At the Kuwait airport the crew was not very interested to help though."
Cons: "Terrible service, poor communication from crews, no blankets given because they ran out after giving to some, crews ignore to attend, overall a terrible experience."
Cons: "food was sucks. this is and will be last time trading with you guys. entertainment was sucks."
Pros: "Staff is friendly."
Cons: "Overbooked flights. Too crowded"
Pros: "Flight was overall good. With good food"
Cons: "Crew was not very friendly. Hostess were rude and was showing attitude if called again. They didn't say me anything directly but I was watching how they treated few other passengers. They need to learn some patience. Also boarding took so much time. There system was slow or i don't know."
Pros: "Good leg room in the flight."
Cons: "The crew was very rude when asked for blankets. Food was mediocre, inspite of changing my meal preferences it did not get reflected on my return flight. On the way back, not sure why the flight back to the US was routed through Shannon, Ireland. I would like someone to answer this for me. This made the journey a very long one. Plus in Shannon we had to disembark and do a security check again to board on the same flight back. This was stressful especially after the long flight into Shannon. On more than one occasion, the crew did not respond to requests for blankets."
Pros: "the service over phone and food in flight were great"
Cons: "their website was down so could never confirm our ticket online. The phone service however was good. due to IT system failure the check in at airport took long time resulting in crazy queue at the JFK airport. Also the flight departed 90 min late"
Pros: "air hostess"
Cons: "lights were not turned off during sleeping time.I had to request the airline staff to repeatedly do something about it. There was no response."
Pros: "Good flat and comfortable bes and good food"
Cons: "No proper boarding procedure was followed... exchange of words between passengers and ground staff related to this.. too many passengers requesting for wheel chairs just to get priority boarding... most of them were healthy and some running while de planeing in kuwait.. Inflight crew even in business class seemed very robotic as if following instructions from someone. they dont have proper training or experience to make passengers feel at home compared to other airlines."
Pros: "Flight was smooth seat turn into a flat bed, snore all the way to Kuwait"
Pros: "Nothing is acceptable."
Cons: "Air conditioning system was not working!!!!! Water was not provided after several times requesting!!! Both flight was delayed more than 1 hr 30 mins. Cheap price dose not mean to provide below quality service it should have a minimum standard!!"
Pros: "The crew were really friendly and the food was great!"
Pros: "The assistance requested at time of booking was provided at all legs of the flight and was very convenient."
Pros: "Wide leg room, big screen"
Pros: "The ticket price"
Cons: "Boarding - it took an hour to get checked in after staying in the queue. Food - Food was very mediocre"
Pros: "Upgrade to premium economy seat. Working TV with good selection of films."
Cons: "There was no entertainment system. The plane was very old, crew was very rude. Will never travel through Kuwait airways again. Customer service was pathetic. Was not able to talk to customer service."
Pros: "Service , facility and competitive flight rates."
Cons: "Nothing to say negative."
Pros: "I bought ticket for my mother in law,My mother in law traveled, she said she has no words , she is very impressed with everything"
Cons: "The was a man on medication, a seat in front of me. He was upset. The lady crew member was aware that he was on medication. She harassed the passenger and was extremely rude to him and he was clearly anxious to fly I ordered special meal, vegetarian. I had to exchange seats with a co passenger and informed the crew. They forgot about it. Twice they gave me food saying it was vegetarian, but it turned out to be chicken. I ended up hungry. The entertainment system did not work for the entire duration of the flight No apology, nothing! Will never travel Kuwait airways again"
Cons: "The flight was delayed over three hours and i missed the connecting flight to Chennai and stayed at Kuwait airport hotel one day and lost a day in my vacation"
Cons: "I checked in more than 60 mins before the flight take off time. However my online confirmed reserved window seat was given to someone else. Upon complaint, the ground crew was very rude and told me that if I want to contest it, I have to step out of the flight and miss the flight for that day. I have never had such a rude and fraud like behavior from the ground crew in the past with any other international airlines. Very disappointed by Kuwait as it lost its credibility for me."
Cons: "Everything. Poor maintenance kept plane, old inventory, inoperable equipment on board, rude attendant. Not worth saving money when you can't watch tv to cut time on international flight...book EMIRATES, that's why they are #1..."
Pros: "The service and food were great. No issues at all."
Cons: "Older plane so seats were uncomfortable and the entertainment was terrible. Very small TV, no real options."
Pros: "Crew hospitality was excellent. and the Asian Vegetarian meal served was good.. In act before landing at Kuwait few pieces of pancakes were given to the passengers. First I was wondering why they are giving this just before landing. But it came in handy at the Kuwait Airport when we were waiting for about 4 hours to catch the connecting flight to Chennai.. This helped to overcome our appetite at that time ... nice gesture... thanks"
Cons: "I found that flight was totally cramped. Every where I could see luggage and on top of it I saw two persons sleeping on the floor of the Aircraft right from the boarding time...I really don't know how this was allowed considering the safety of the passengers. On the entertainment part there is no Tamil Language movie available even though this sector flight carries lots of Tamil Language known persons...."
Pros: "nothing to like. Kayak should delist Kuwait airlines."
Cons: "my parents were unable to walk because of surgery. The service was terrible, especially at Kuwait no wheel chair was provided they had to stand up walk at the last boarding announcement. Not only from Kuwait but also from London they were not provided wheel chair. Because of their worst service my parents are sick now . I spoke to my lawyer and instructed him to file a lawsuit if he can."
Cons: "Seat is broken very hard to travel almost 12 hours on broken seat it cant move back and they serve bad food no hard drinks over all bad experience it's first and last time I am travelling In Kuwait airways"
Pros: "Food was good"
Cons: "Late boarding, uncomfortable seats, rude crew"
Pros: "Crew is good"
Cons: "They dont maintain time, no proper handeling in case of delay, language limitations for crew, old flight with age old entertainment i.e. carry your own gadgets for entertainment"
Cons: "My wife was travelling with my son. When she requested the air hostess to give her a bottle of water, she was rudely told to get the water herself. The flight entertainment system was not working."