Clean modern comfortable. Food could have been better, I only ate breakfast I wish they wouldn’t wake sleeping passengers who would rather sleep through dinner. No tea or coffee for breakfast
The flight crew was phenominal! We couldn't have asked for any better. They were experienced professionals.
Crew and service was excellent, but passengers should be offered a welcome drink before take off which did not happen. Food was very good. Unfortunately the lie-flat bed in business class was one of the most uncomfortable I have experienced. The configuration forces you to sleep with your legs at an angle instead of in a straight line, plus there is very little padding on the bed so it wasn't possible to sleep for more than 2-3 hours on an 18 hour flight. For what the airlines charges for a business class ticket their hard product leaves a lot to be desired.
Awesome! Was impressed with the hospitality and the thoughtful services. The cabin attendants were superb.
Crews were great but food not much selection just all tailored for Asian passengers.
The Premium economy class is not the same as some other airlines because there are no economy seats on these planes. Basically you’re getting an economy seat that’s a little wider. The seats are not that much more comfortable. The service and food experience is similar to economy class on other Asian airlines. There aren’t enough toilets for the entire plane therefore we are forced to share the business class toilets that are closed off with curtains.
It was a great flight Food was great Crew was spectacular
In general good, but the machine seems to be long in operation and some functions were restricted as e. g. Adjusting of seats.
The meals were ok,but we weren't given any beverages with the food, only after everyone was served food, maybe short staffed but that's not proper
The flight was close to on time. My suitcase was not loaded in Bangkok and was delivered 24 hours later.
Delta exceeded my expectations! I am beyond satisfied. Thank you!
Everything was very good or excellent, but the seats were extremely uncomfortable and painful.
We were delayed 2 hours because of a broken seat. Other than that it was a very nice flight.
an he late. super rude gate agent, to every person. spoke down at people.
One of the restrooms didn’t work. The ones that did never got replenished. Flight attendant just sitting there on their phone. No notification that the bathroom was broken so long lines. Apathetic crew.
Both of my flights to and from JFK experienced significant delays. Most notably, my first flight was delayed by six hours due to crew members being affected by delays on a previous flight. While I understand that disruptions can occur, Delta’s staffing and operational planning should include sufficient contingency measures to handle situations like this rather than placing the full burden of those delays on customers. Additionally, the $12 meal voucher offered as compensation was inadequate, particularly given the high cost of food and beverages at the airport. Considering the length of the delay and the substantial inconvenience caused, I believe more meaningful compensation would have been appropriate.
We were skipped when the snack cart passed and then the attendant said we weren’t . I am disabled and was in a row toward the back of the plane which was very difficult for me to navigate. Disabled people should not be forced to walk the plank.
Our flight was delayed multiple times and then canceled at almost 1 in the morning. We are a family of 7, traveling with 5 young children. When the flight we were supposed to fly on finally arrived after waiting all day after an international flight into JFK we were informed our flight was in need of a copilot and once they located one we would take off. Then our flight was cancelled because the copilot was over his hours and they couldn't locate another. They knew before taking off from the previous location that the copilot would be unable to fly. They could have communicated the cancellation of the flight hours in advance. Once they cancelled and the pilot and copilot got off the flight, they joked about it. While there are understandably limits on flight time for pilots, they can still handle the situation in a professional manner. The late cancellation resulted in angry passengers that required police intervention in the airport. It also occurred so late and included other delta flights that after trying 15 different hotels, we were unable to secure a hotel room, they were all booked. No rental cars were available in the area either. We ended up staying in the airport with the 5 children. We made it home after 54 hours of travel with maybe 2 hours of sleep. Our luggage was lost and had to be claimed at the airport at our final destination. This was the worst trip I have ever taken and the worst airport I have ever spent time in. I met two individuals in the airport that were kind and helpful; Tonya Maingot Williams from the can we hel desk that worked to help get us rebooked and home, as well as provide us with care bags for our extended stay in the airport. The other individual was Danielle from Buffalo Wild Wings that was so very kind when we found a place to take our family we were traveling with to eat, all 11 of us and we were able to sit down together to enjoy a meal during such a stressful time.
On time! There were plenty of airport employees who were able to keep us moving in the right direction. The crew on the plane were professional.
Was revoked with Jet Blue due to delay from Kenya Air
Everything was perfect. I would’ve liked better selections for entertainment, but I slept most of the time, so it wasn’t really an issue.
Old plane, food not that great - lacked taste. Crew was nice but strict.
Upon departing and landing, the man seating in front of me had his seat leaning back. Taking off nobody told him anything. Landing someone from the crew said something but the passenger ignored him and nobody followed up. Felt a bit unsecured. If this that is some of the basics are missed, what else was overlooked?
Flight was completely full January 9th? I problem i had the stewardess was bumping into me constantly walking by? very annoying.. on Austrian air I dint have this issue at all...
I have paid for extra legroom on my flight. My seat was broken and did not recline. The crew could not fix it and refused to provide me with another seat
The check in not ok! Demanding that we check our carry ons on check in! When there was plenty of available space inside the plane! And the staff at check- in was rude and not helpful and I was traveling with my autistic son and his service dog! Boarding was easy since we were priority boarding! The crew was ok expect from one guy flight attendant that was actually great!
The flight got canceled and you just send an email in the middle of the night and no solution to how to get on the next flight or provide other solutions.
You cost me my time and did not compensate properly. Gfy.
It was ok. Vegan meal was good, however no complimentary alcoholic beverages.
The food service was absolutely rubbish. Very arrogant crew. Does Scandinavian airlines think everyone eats meat??? I paid for my flight but could not eat anything because I am vegetarian!!! I was hungry for 7 hours . I demand for refund! This is absolutely unacceptable!!!! If you want more customers keep an open mind!!! Cater to all meal needs. I have flown many airlines and I never make a special request online never! They always have vegetarian options. SAS has no idea of customer service. Shitty service
Crew was professional and great, flight was clean. However food was pathetic. I ordered a Hindu meal assuming no meat but they served chicken. Need to be very specific- Hindu meal should be categorize as Vegetarian - no meat or egg. Or it should be specific that we are serving meat.
I liked everything BUT the temperature. It was freezing and now I am sick.
The seat I was stuck in was so unimaginably uncomfortable. I have never had that tight of a seat in my 20 years of flying. Even budget airlines give you more space.
We were upgraded to economy plus and everything was awesome!
They lost my luggage and despite all follow ups through emails and phone calls they don’t give me an update
Crew and service was excellent. My seat was super small and cramped! No leg room
Lufthansa give one a safe and seamless experience from check-in to baggage pickup
Only problem we experienced was not anything to do with Lufthansa. When changing planes in Frankfurt we spent over an hour on passport control line. Lufthansa did a marvelous job on everything from keeping me informed via texts, to terrific cabin crew.
Awful Terrible staff poor communication Flight delayed for an hour with no apology or explanation and no help re missing connecting flight. Resulted in a 7 hour layover at Munich waiting for another connecting flight. Only 15 euros refreshment voucher given. Will not fly Lufthansa again
My checked in bag was lost after being mis-tagged.
I didn't like breakfast, I prefer plain rolls with butter.
Condor is a very good airline. If you’re transferring in Frankfurt, make sure to allow at least two hours in case your flight is delayed. You’ll also need to go through passport control and then go back through security to get on your next flight, so a window of 2+ hours is needed just in case.
Food could be better. Service was just ok without any enthusiasm...
My flight was delayed twice. It finally left 24 hours later. In addition there were conflicting messages between kayak and condor that made the experience worse.
Some pretty unfriendly check in crew members. This is a no frills airline.
I did not get a flight from JFK to Portland nonexistent Condor flight 308 does not exist and JetBlue knew nothing and someone changed my ticket and eliminated that leg of the flight. I would love to know who’s going to pay for my $750 car rental.
I was disappointed by the crew - poor communication. The food was terrible. We payed for the headphones. What could have been better? EVERYTHING! And my luggage was lost for many, many days!!!
The food was excellent. I had a gluten-free special meal. The salmon was restaurant quality. However, the drink offering was meager. Sparse service, glasses filled half way and when asked for a refill on white wine was told by one crew member that it would cost me extra. But then an hour later another crew member brought it to me finally. — The big problem was that it wasn’t a Condor crew but Condor swapped out its cabin crew w Wamos Airlines Crew last second, because the aircraft needed to be swapped out. The machine used was very old. In-flight amenities of pre-century levels. We paid extra for more legroom but my son’s video monitor (at pre-2000 Niveau) didn’t work at all. Felt like a 3rd class flight. In the end due to air craft change we left 1.5 hours late and the airline did not attempt to make up the time in-flight. So we missed our connecting flight to Nuremberg. There was no attendant to help us with what to do and how to retrieve our luggage. It was quite complicated navigating our way through FRA airport and eventually they put us on a train, and we spent 2.5 hours traveling to Nbg.
No blankets were provided for my flight from NY to Frankfurt. Meals were were cold and tasteless. The flight was delayed almost 2 hours which caused me to miss my connecting flight. The pilot said ground crew would provide accommodation for connecting passengers but none were there to provide any assistance.
Boarding was a mess and started much later than stated.
