Crew and service excellent. 2 hour delay for takeoff. SQ app showed flight on time.
The usual excellent experience with Singapore Airlines. The airplane was on time and actually early to Haneda Airport. The onboarding experience was pleasant with no delays, perhaps owing to the fact that the flight was not full. Nevertheless, the air crew were their usual outstanding standards in serving the passengers.
Both the staff at check-in counter and on board were pleasant and helpful. My chicken and mashed potato was good, sauce was tasty, but the zucchini, carrot n other accompanying vegetables were over-cooked a little. (I understand the meal has to be prepared earlier). Yet I would fly on Singapore Airlines again and recommend it to family and friends.
Very good flight from Boarding to landing -efficient and comfortable with decent entertainment options
Construction at PDX resulting in very lung walk from the rental car to the gate. SFO, extremely long walk between terminals to get to connecting Singapore airlines flight. My smart watch recorded a total of 3 miles.
The seat in economy class and legroom in Singapore airline are narrower than Korean airlines! I don’t have that comforting feeling flying with Singapore air as in the past!
Crew and service was excellent, but passengers should be offered a welcome drink before take off which did not happen. Food was very good. Unfortunately the lie-flat bed in business class was one of the most uncomfortable I have experienced. The configuration forces you to sleep with your legs at an angle instead of in a straight line, plus there is very little padding on the bed so it wasn't possible to sleep for more than 2-3 hours on an 18 hour flight. For what the airlines charges for a business class ticket their hard product leaves a lot to be desired.
Everything was great keep up the good work 😁, can't ask for more.
Flight from SFO did not include entertainment as it was not working the entire duration of the flight. Was informed that there would be a $350 voucher for the inconvenience. Uncertain how the voucher will be provided.
Check in was easy through self-check-in kiosks just like domestic flights. Staff onboard were fantastic. Some "book the cook" good options weren't great, others really good. Entertainment options a bit limited to what I've experienced on Qantas. Overall a good flight though, especially for the price.
This route with Delta always has delays or is cancelled. Aircrafts seem smaller and older. I fly Delta quite a bit - haven’t had issues with the international flights. But this route has always been the troublesome one
I believe that a four-hour trip should have a meal. Delta had none.
Was charged for my luggage despite having been on one ticket from an international flight. Too tired to argue after 15 hours on flight. Was charged for rechecking it at JFK airport. Not sure why those off Kenya Airways were required to do that.
Flight was canceled, and no effort was made to help with rebooking, no hotel vouchers, no car transportation and minimal food voucher and most places for food were closed by the time the voucher was given. Waited for 3 hours for bags. Simply the worst travel experience I have ever had
At first, we were on the runway for about an hour, literally. The Captain did explain that the Control Tower just had a change shift (sounds like an unrealistic excuse) and then that we had to change a runway. A regular economy seat is made for 12 yo twiggy. I understand Delta wants to push for an upgrade, but after sitting in a Comfort seat and in First class. I would say First class is not worthy of my money. The landing was delayed because of the weather in NYC, I don't hold that against Delta, of course. The Captain did alert us to that upon takeoff in Vegas and again as we reached NY.
Not a "Delta" issue, but a JFK issue: We booked a connecting flight with 3 1/2 hours between to clearn immigration and customs. Our inbound flight (BCN to JFK) was on the taxiway 45 minutes which ate into our layover time. Immigtration was insanely quick with the CBP MPC app; however, clearing TSA (again, after we were ALREADY cleared in Spain on the inbound international flight) took over 95 minutes. This left us with 10 minutes before boarding the connecting flight (JFK to SAN) to walk to the far end of Terminal 4 and try to find food. We didn't find any food that could promise to serve us in under 10 minutes so we boarded the Delta flight after coming off a plance and an 8-hour flight knowing that we wouldn't be served any food on the next 5 1/2 hour flight. I feel like Delta needs to put pressure on the JFK TSA to open more screening stations (by our count, we saw only 5 scanners open and a line of - as we said - over 90 minutes. The insult is that we WERE ALREADY SCREENED through TSA, but as you come off one flight into the USA, you have to go through the whole process again. It seems like if you have a connecting flight, there should be a way to pass through immigration and customs without needing to return through TSA.
Overall, aside from the baggage issue, it was as good as one expects.
The entertainment and wifi mostly didn't work on this flight.
Terrible entertainment system - kept freezing and audio kept cutting out. Snacks were mediocre at best for a 5 hour flight.
I am still upset that my bag was lost on a recent trip to Rome ; we were inconvenienced and out €150 Euros ; delta has refused to reimburse us
I bought business class tickets but the seats are exactly like economy with no comfort seats nor an empty seat next to me provided. Very poor, low quality airline.
I don't understand the concept of paying to get your personal luggage onboard and then asked to check it in.... either sell the space or don't, its a hassle to carry those all through the airport just to make a check in at the last minute.
The food was great and the service and attitude was amazing!!
It was a great experience. The only thing I would have changed was that the bathrooms were never cleaned and they got very dirty.
It was an OK flight with below mediocre service by their flight attendants
Wasted a lot of time trying to find the CDG lounge - it was not next to the connecting flight gate like the Air France staff said.
The only reason the overall rating wasn't "excellent" was due to problems in claiming luggage. The bags are delivered to the main area (Cinta 35) for domestic passengers, but to a DIFFERENT ROOM for international arrivees. After waiting 30 minutes, someone (who didn't appear to be from Air France or the airport) told us to go to another area. There we found our bags, which appeared to have been awaiting us for a while. We had to go through a bag check before leaving the airport. If we had been alerted to this possibility, or better yet, been to go directly to Cinta 34, we could have eliminated quite a bit of waiting.
Much better than the major US Carriers especially in Biz Class.
I wish that the meal included a vegetable or even a salad instead of couscous! Why serve chicken with rice AND couscous? Service was good overall though a bit lacking in friendliness. Usually on air france I've been offered a glass of champagne before dinner, wine with dinner, and a digestif after dinner. We were only offered wine this time!
It was not Air France but Air Europa. But confusion over our checked luggage. Whether it was checked all the way to Tenerife or not. It was not. Had to line up again in Departures. At least our Sky Priority was honoured. Flight was fine.
I liked everything BUT the temperature. It was freezing and now I am sick.
The plane was delayed by two hours in Chicago which led to us missing the next flight. Lufthansa rebooked the flight and booked us a hotel for the night in Frankfurt. The level of customer service and getting us taken care of was superb. The flight crew and the service on the ground was superb.
good entertainment package but rather small seats for business class
Booked Economy but it translated to economy light for Lufthansa so now we are stuck paying an extra $75 per person both ways for our checked bags. If I had known that, I would have never booked these tickets because it came out to be more than other options. The booking in the kayak side clearly says Economy and has a link to the inormation for Lufthansa which states Economy included a checked bag. Super annoyed about that.
Food is too little (in volume) and too spicy.. There are no snacks in the back of the plane in between meals.
The seat I was stuck in was so unimaginably uncomfortable. I have never had that tight of a seat in my 20 years of flying. Even budget airlines give you more space.
We were upgraded to economy plus and everything was awesome!
I liked the crews attentiveness, all food and drink items were tasty, and came out in a timely manner. The entertainment systems were not as responsive and my seat had issues with the auxiliary for the headphones. Seats were OK, and the headrest for my seat could go back only so far. Bathrooms were tight fit.
Hate their old flights, boatding, food and services. Very poor quality
The pasta in the evening meal was tasteless. Otherwise, the flight was okay.
The crew was great. Good etc was unacceptable for an overseas flight. Wine with a meal should be complimentary. Seat comfort /space horrible and I am 5‘3“ with heels on. Short haul probably ok but not on long haul flights
It was extremely difficult to upgrade my partners flight over the Internet from economy to economy, plus. Then it said clearly the checked luggage can be 32 kg. At the check-in counter in Hamburg, we had to pay 100 Euros ( $122.17) for the only 31kg peace checked luggage. We were told because the change was made less than 24 hours before the flight , the luggage weight would not be upgraded. Then they offered me that for €90 I can upgrade at the counter from economy to economy, plus so we can sit together on the flight from Frankfurt to San Francisco. I happily agreed and was charged. €99.($120.95), which I noticed too late. Especially about the Euro 100 up charge I feel upset and it’s a unfair way of doing business!
Take off was not good, too hot inside the plane and seats are beyond uncomfortable.
The company said that it was Condor's responsibility to issue my train ticket, and that I should contact them. But when I did, condor said I have to contact the train company and show them my booking number. I went to the station to board my train and they said where is my bar code ticket. It was a disaster and the people at the train station said how messed up this is and that condor is the worst for putting people through this. I boarded the train with NO ticket cause no one can issue me one even though I paid and it is in my booking confirmation.
Helpful crew in a comfortable and well designed aircraft. My kids also loved the striped design of the airplane.
The return flight, the food was better. Didn't like that even at checkin we still had to pay when only 5 seats were available. Had to pay or would be stuck in the very middle between two others. I had to pay for an aisle and a middle seat. Both were considered prime seats but the two other middle ones were not.
There was one flight attendant who was exceptionally rude about the fact that they didn’t have any meatless options left when I told her I was a vegetarian. The boarding process was a bit disorganized and unclear but everything else was very good.
Seats are not comfortable. Some of the food was good and some not so good.
Really, nothing. I flew economy, and received a very good economy experience.
Flight attendants were polite but not attentive. They did not clean cabin throughout trip, and the airplane upon disembarking looked disastrous! Garbage everywhere ! The state of the cabin did NOT leave passenger with a ‘cared-for’ feeling. It looked a total mess. They also closed themselves off in the back of the plane and passengers felt like they needed to knock to get a glass of water. Very dissppointing.
