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Seat didn't recline as well

Crew and service

Seating too small and boarding process not clear in what order until they finished the special boarding.

The two fight attendants taking care of us were outstanding and beyond. I didn't catch both of their names, but Brenda was an absolute gem who did Delta proud.

Was treated very badly at check in at Delta Terminal 2 JFK by a certain agent, Miles, who was supposed to complete my check in process. His manager witnessing the situation did not rectify and did not want to give me the full name of that agent. She admitted that Miles was unacceptably rude to me but there was nothing she could do to reprimend him. Completely ruined my experience of flying. Erased Delta from my options to fly.

Very bad service! Rude, unattentive and low class.

The 12 different boarding groups on a relatively small aircraft.

I like the punctuality. They are doing their best to meet the schedules.

Entertainment system was not good. I expected better shows and movies.

Speedy check-in, and good leg room

I liked that it was a direct flight and that the flight attendants gave my husband some ice for his neck to cool him down.

The seats were uncomfortable for over a 5 hour flight, but I suppose we could always fly first class.

Crew was efficient and friendly

Main issue - extremely cold on left side of airplane for all passengers in my area. At FA suggestion, we tried blocking vents with magazines, etc, but it was a rough 5 hours. FA notified flight deck many times to no avail.

The flight was shorter than expected

They don't really explain the safety procedures and the FA's were a bit rude at times.

wifi on flights

the exit door is not sealed properly so it was freezing ! so mush so that a nice layer of ice was created along side the door with me next to it. tons of fun. its super long and their is no food or video screens. bring yourown

The crew in the business class was very attentive.

I splurged for the main cabin select as I was 22 weeks pregnant when I flew. Unlimited snacks and drinks were great, though I could not indulge in the alcoholic beverages.

I had to walk all the way to the back of the plane to use the bathroom because the bathroom at the front of the plane was for first class only.

I arrived early to the airport with a 5 hour wait. A quick discussion during check in turned into a quick turnaround stand by for an earlier flight which was direct with no lay over. The crew was able to get me on saving me 5 hours in travel time . The excellent customer service was refreshing. Great job !

I had middle seat. It was terrible.

Service was extremely friendly and helpful.

I liked the entertainment system.

Cramped, crew was fine but not overly friendly.

Nothing

Getting cancelled without getting a refund

Good entertainment with games for kids, movies etc.

No meals (5+ of flying), need to buy earphones, no place for hand lauggudge

The entertainment is always great on delta and they have new snacks now!

Cabin service took a bit longer than normal and we were stuck on the tarmack for at least 30 mins waiting to take off. Not anyone’s fault, just annoying

Serious butt pain. Wish I had brought a cushion with me.

There seems to have been a mix up. Several parties were scattered throughout the plan. My husband and I were on opposite sides of the plane. Another woman was 20 rows behind her husband. There was a family with four kids, each was in a different row- though they were able to corral them with assistance. We booked several months earlier, so I'm not sure why it happened.