The FTA in the JFK airport was so mismanaged. It needs improvement. Flight attendants should set age limits. In-flights snacks should provide two times instead one.
The second leg of my trip left without me despite being my inbound transfer only a few minutes late. My friends told the gate agent and they closed the doors and left early anyway. Then they tried to rebook me on a flight SIX hours later which only changed when I got a supervisor to make it 4 hours later. The gate agent was nasty, unhelpful, and walked away from me.
This was my first trip in years with Alaska. I don’t think I’ll do it again. The planes are old and tired looking. The seats are small with zero legroom. The JFK terminal is one of the worst I’ve been in. On this flight the pilot had to abort the landing and circle the Bay before trying again. I think I’ll stick with the usual suspects …
Alaska no longer allows customers to print boarding passes at the airport. They only use mobile phones for boarding passes. Try getting on an Alaska plane with a dead phone and no boarding pass! Great customer service Alaska!
Nice, competent people and airline. Did the same flight last year and it is a pleasure. Only part of the experience that could be improved is the JFK terminal. Hopefully that one is part of the renovation.
Your staff said the call button is for emergencies only now? Unreal. Also every one who welcomed me aboard was staring at their phone. Why even bother..
There were no movies, have to pay for internet, only pretzel, cookie, & a beverage for a 7 hr. flight..
No food, did not use entertainment - you need additional options for questions like that.
Friendly crew and super clean cabin. 💺 are comfortable as well. I love the ambient blue lighting.
I didn’t purchase any food on the flight or use the entertainment system, so am unable to comment on them
Our bag was lost so that made unnecessary chaos On our trip
Terrible and im avoiding them in the future. My initial flight was delayed causing me to rebook my flight and when speaking with the representative to rebook I explained this is the second time my flights were delayed and they did nothing to help me. I wasn't booked to comfort plus or given a voucher or anything. I was almost late for my meeting that I needed to attend on Monday because of the games delta played delaying my flights even more and putting me in the very back of the plane next to an extremely intoxicated passenger
Although the flight left late, we arrived early. It was one of the quickest boarding and off boarding experiences I’ve had. It was kind of annoying the only drinks they had were water, coffee, and tea. The flight was very smooth, temperature was just right, and flight attendants were friendly.
Seats were really tight and the seat belts did not give enough slack.
The dear was very limited in space. I could put my water bottle in seat basket. Also, there was no inflight entertainment in the delta app?
Customer service at the gate in the flight was exceptional. On time. Aircraft and seat was decent. Thanks Delta. 💗
The WiFi has been awful on my last few Delta Air Lines flights.
Only one side of the heafphone jack work. Crew was friendly and helpful.
Typical flying experience in the US. Nothing particularly good or bad.
I was able to select a gluten free meal for my outbound flight operated by KLM but my selection wasn’t saved on Delta so I ended up not having a hot meal. The cabin crew was nice enough to offer some cheese so I could pair it with some gf crackers I had. The seat would recline but slowly but surely would come back up so I couldn’t sleep as I would have wanted to.
