Our plane had mechanical problems at a previous destination which caused a chain reaction of delays. We were supposed to depart at 11:59pm. We departed closer to 3am and arrived 3 and a half hours late. As I result I missed an appointment costing me $75. This is our second JetBlue flight this weekend, both of which had major delays and greatly hampered our trip.
I spent 11 hours at the airport waiting to fly out to Nantucket. The entire time we were told the flight wouldn't be canceled. At 12am it was finally canceled. By that time there was only 1 seat left the next day to Nantucket. My flight the next day was canceled as well.
The crew are always friendly, the captain was very informative. They are always helpful with a smile.
Boarding with Caribbean Airlines is always late, even though we arrive on time but it's always an hour after the original time they give us. After arriving three hours early for an international flight, that extra hour really frustrates a person.
The staff dus there job and just what was to be done. There was a lack if warmth and engagement. I asked for sherry after eating and was never aerved the drink. I did not ask again as i felt it was their responsibility to ensure optimum customer service. That's why i choise not to upgrade on my return flight to JFK. I must make special mention that my trip back to JFK on OCtober 16 was a 10/10 experince the male attendant a young Indian male made me feel i was his only passenger. He referred to me by name at all times and ensured that my needa were met, thats why i upgraded to business claas when i returned to Trinidad on Oct 22. Unfortunately the awrvice was not the same as i mentioned earlier.
Rowan Reyes
The attendants at the check-in desk were great. The helped resolve all issues from passport information to overweight luggage. I wouldn't have made my flight if not for them
There were 3 different flights to my trip. The first flight I was served a small bag of cheeze its and a Coke. I had two flight changes with only one hour to get to the next terminal check-in and start loading. No time to eat. That one small bag of cheeze its had to last me for 20+ hours travel time. It was all I was served. Wish I'd received a little more info on my booking info that would have warned me to pack my own lunch
The only bright side of this flight was safely landing in Boston.
Difficulties checking in online within the 24 hour window
5 hour delay with multiple incorrect time updates via text alerts, email and on jet blue website
No entertainment on board - no TVs
Wifi would not stay connected
Wrong baggage claim info was given by crew members on board
Flight was so late in arriving no taxi service was avail at Logan
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