The crew are always friendly, the captain was very informative. They are always helpful with a smile.
Boarding with Caribbean Airlines is always late, even though we arrive on time but it's always an hour after the original time they give us. After arriving three hours early for an international flight, that extra hour really frustrates a person.
The staff dus there job and just what was to be done. There was a lack if warmth and engagement. I asked for sherry after eating and was never aerved the drink. I did not ask again as i felt it was their responsibility to ensure optimum customer service. That's why i choise not to upgrade on my return flight to JFK. I must make special mention that my trip back to JFK on OCtober 16 was a 10/10 experince the male attendant a young Indian male made me feel i was his only passenger. He referred to me by name at all times and ensured that my needa were met, thats why i upgraded to business claas when i returned to Trinidad on Oct 22. Unfortunately the awrvice was not the same as i mentioned earlier.
Rowan Reyes
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Caribbean Airlines
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