I liked boarding the plane. The staff were rude, the food was appalling and the chairs the most uncomfortable I have ever experienced
I have flown Qantas multiple times in the past it seemed this flight the plane had less seat room or the seats were way less comfortable than before. Everything else was about the same. Thanks
Headphone jacks worked poorly, seat recline was broken. Planes were rundown.
nothing to complain about w/the food, and professionalism of the crew. i just cant stand being on a flight for that long of a time.
We lucked out. The passenger who was supposed to be in our row changed her seat, so my husband and I had 3 seats for the 2 of us. We were able to stretch out a little which made the trip much more tolerable.
The crew was very helpful to my family, especially when my daughter became sick during the flight. Will fly with them again.
Enjoyed the flight with attentive flight staff. Thank you Qantas.
I thought the overall standard in Premium Economy was very good indeed.
After Qantas staff asked us we have the option to book our hotel and then email per written letter. I was denied my right for a $300 voucher after the flight was delayed 24h. Wael Idriss On Nov 22
Polite staff but incompetent staff. They changed my window seat to isle seat and then lied saying the seat was broken, yet I see someone else sitting there! They lost my luggage. Their standards have dropped a lot compared to pre-pandemic.
The flight attendant was very polite and attentive. The food was good.
Crew were professional and kind. The flight was smooth. But... The internet, which we paid 35 dollars for, did not work for most of the flight. This made providing media for our child an uncomfortable hassle.
Overall fine. Seemed like one of the older model planes? Crew was mostly very kind, though some of the female attendants were a rather abrupt during the food service.
Leave on time. We waited on the plane for hour hours and it was hot and smelly
The flight attendant on my side of business class seemed like a novice and did not provide good service. Otherwise the flight was good and the entertainment system was very good. No free WiFi.
I am writing to share detailed feedback regarding my recent journey with American Airlines on the New York (JFK) to New Delhi (DEL) sector, which was ultimately diverted to Jaipur (JAI) due to weather conditions. At the outset, I would like to acknowledge that this was a full long-haul flight of approximately 14–15 hours, and while the journey fulfilled its primary transport objective, several aspects of the experience warrant both recognition and constructive feedback. 1. Cabin Crew Conduct and Service Consistency While the majority of the cabin crew maintained a polite and professional demeanor, one flight attendant’s conduct was notably inconsistent with expected service standards. The tone was often directive and lacked the warmth and guest-centric engagement typically associated with long-haul service. This created a perceptible imbalance in the cabin experience. Although other crew members acknowledged and apologized for the behavior, it highlighted a gap in service standardization and supervisory oversight. 2. Inflight Experience (IFE & Comfort) The inflight entertainment system was unreliable, with content failing to load consistently throughout the journey. Seating comfort in economy class was below expectations when compared with other international long-haul carriers. Cabin environment management at times felt unsettled, with noticeable noise and movement in the aisles. 3. Disruption Handling and Communication (DEL Diversion to JAI) The diversion to Jaipur due to weather was understandably beyond the airline’s control. However, the handling of post-diversion communication and guest management was an area of concern: Information during and after the diversion was fragmented and lacked clarity Limited guidance was provided upon disembarkation regarding next steps (transport, accommodation, onward travel) Ground coordination appeared inconsistent, with hotel partners and passengers receiving incomplete or delayed updates Communication the following morning remained unclear, including last-minute changes to transfer timings This resulted in avoidable uncertainty during a critical disruption phase. 4. Positive Acknowledgment – Ground Recovery Arrangements It is important to recognize that despite the initial communication gaps, the overall recovery framework was eventually well executed: Hotel accommodation was arranged efficiently Meal vouchers were provided appropriately Transfers between airport and hotel were organized in a structured manner Given the sudden and large-scale disruption, these arrangements were commendable and reflect the airline’s ability to operationally recover once systems were in place. 5. Recommendations for Improvement In the interest of strengthening the overall customer experience, I would respectfully propose the following: Service Delivery Reinforce consistent cabin crew service standards, particularly for long-haul sectors Enhance supervisory presence to address outlier behaviors in real time Inflight Product Improve reliability of inflight entertainment systems Reassess economy seating comfort for ultra-long-haul routes Disruption Management Establish a more visible “Care & Coordination Team” during irregular operations Ensure clear, centralized communication (single source of truth) for passengers and ground partners Provide structured briefing points to hotel and transport vendors to avoid information gaps Introduce proactive guest engagement (clear next steps, timelines, reassurance) Closing Reflection: While the journey was impacted by both controllable and uncontrollable factors, the overall experience would have been significantly enhanced through greater consistency in service delivery and more structured communication during disruption. I appreciate the efforts made by the broader team in arranging accommodation and onward logistics under challenging circumstances. With improved coordination and alignment, the experience can be elevated to match the expectations of a global long-haul carrier. Thank you for your attention to this feedback. I trust it will be received constructively and contribute to ongoing service improvement. Warm regards, Soosnata Chowdhury Convert effective for airlines) Or tailor tone
Wifi was spotty. Tray table was very dirty when I sat down.
For an international flight the seats were smaller than most flight I have been on in economy. I don’t know the size of the seats or perhaps it was the size of the seat dividers that made the seats feel smaller and little amount of space to even turn your body if you needed to
My flight from LGA was cancelled and my rebooked flight from JFK was delayed numerous times. I will now be getting home after 2am.
Not really sure I enjoyed the flight at all. The flight attendants seemed a little tired and rude at times. The snacks were lacking in taste and sustenance. The flight was incredibly turbulent for three plus hours and the pilot had to do a second pass to land at our final destination because he was coming in so fast. He must have taken a short cut and because of it we had to suffer the violent turbulence and the dropping down. It had to be one of if not the worse flights I have ever been on and have traveled vastly all over the world.
I found the boarding easy and my seat was very comfortable as I had a lot of leg room. I am not too happy that I no longer have lounge access even though I used to get it with my TD credit card.
Terrible - flight was flagged for fraudulent payment from being booked via Kayak. Requested to rebook with original credit card or provide new payment. Air Canada stay at JFK did not know how to process new payment. Had to fly from La Guardia 2 1/2 hours later instead with Air Canada.
Could not switch flights. No help from check in Four people doing nothing. Two hour wait on telephone but no other flights available. Overall experience sucked.
My flight ✈️ was delayed by 12 hours causing a disruption to my day
The flight attendant when departing JFK was mean and rude to passengers boarding
Not great tremendous delays instead of arriving at 8:15 pm arrived at 2:30 am next day no food gate changes. Etc
In flight wifi that I paid for was very slow and at times didn't work at all.
On July 1, 2023, I reached out to Air Canada via telephone. After a two-hour hold time, A representative called me back and asked me to confirm my Aeroplan account info. I used the account number, provided on my ticket. The representative told me the information I provided was incorrect. The representative disconnected the call without further assistance. I called Air Canada via telephone a second time and received a callback at 11:06. I started the conversation with the representative by explaining that there was an issue with my Aeroplan account info and the last representative hung up on me. Apparently, my ticket was assigned the wrong Aeroplan number by your own negligence. The issue was resolved by updating my parties' tickets with the correct Aeroplan numbers. Now back to the primary issue, I raised concerns with the new representative about the flight delays and cancelations occurring within the week prior to our trip. The rep assured me if there was a flight delay or cancelation, I would receive an email and be able to change my flight online. I expressed my concern about flying into Toronto and missing my connecting flight due to flight delays. (There were no available seats on any flight to Tokoyo on July 2 or July 3rd from Toronto.) The representative assured me there would be alternative flights out of JFK, taking alternative routes. I received an email notifying me of a flight delay to Toronto at 12:39 a.m. I attempted to change flights using the link provided. When I attempted to click on "CHANGE MY FLIGHT", your online platform showed a pop-up window that stated I needed to reach out to an Air Canada representative. Unfortunately, your service was not open at 12:40 a.m. I arrived at JFK Airport prior to 7:00 a.m. and waited at the terminal counter. Around 7:10, a rep informed me they would hold the connecting plane in Toronto. They even made a phone call to provide me with assurance. I then requested wheelchair assistance to get my 75-year-old mother and begin checking in our baggage. We checked our bags and headed up to the gate. Around 8:45 a.m., several passenger names were called including my party, to inform us they were no longer holding the plane in Toronto. We were informed to go downstairs to make alternative travel bookings. I requested wheelchair services to bring us back to the terminal counters. At 9:15 my travel party was told at the terminal counter there were no flights for us until July 4th or July 5th. I informed the counter this was unacceptable considering, I attempted to change the flight both yesterday and at the terminal counter this morning. They continued looking for a flight to Japan. They worked out arrangements to get us on a flight to Seoul and then to Tokyo, but we had to take it quickly. I agreed. After I agreed to this flight, the terminal counter informed me I would have to go to a different terminal and would need to take the terminal shuttle train. No wheelchair assistance would be provided. I canceled the trip!
The flight was delayed. They assigned us a direct flight instead, We are very happy with the changes!
My flight was delayed, cancelled and delayed again. I lost one complete day in Japan, a very needed vacation. My schedule / itinerary in Japan is now all screwed up. It will take more time and cost to resolve this. So, am I happy with Air Canada; NO!
