Find Cheap Flights from New York John F Kennedy Intl to Sacramento Intl (JFK - SMF)

Entertainment options (when they worked). Unlimited snacks were good for the kids. Legroom is better than any other airline for coach seats. Once we were in the air, all in all it was a good flight.

Boarding - we have two children ages 7 and nearly 4 and we had to wait to board with the rest of the crowded adult group. We were stalled waiting to take off for 1 1/2 to 2 hours which is tough when you have small children and it's nearing their bedtime (8 PM). In the row in front of us was another family with a small girl who was uncontrollable. It was not pleasant having items thrown at us, screaming, howling, and talking loudly. Again, we have two small children of our own and I was upset that the parents didn't better control their younger child. Reception for some TV stations stalled for hours at a time; i.e., NBC during a live airing of the Olympics.

Helpful crew

Everything was good.

Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)

coffee was horrible

Direct service from Sacramento to NYC. Enough leg room for my 6'-5" body. Efficient and simple check in process. Efficient boarding process. Don't add seats and sacrifice leg room like the mainstream airlines have done and I will always seek out JetBlue first!!!!!

Staff was excellent. The seating has the most leg room of ANY flight I have ever taken (Economy) Entertainment equipment was excellent . FREE WIFi (Fly-Fi) When the Pilot made an announcement, you could hear it very well.

Nothing !

The gate agent helped half a dozen people (not including those described below) understand they were boarding with the wrong group.

Fully one-quarter of the passengers boarded as disability or premium. This included a party of eight that boarded with one person in a wheelchair because "We're all together."

boarding and gate agent were superb

temperature in the cabin was hot enough to roast a turkey

Seats, video and overall comfort are all very nice on the new 900's.

Nothing.

crew was great

staff from de-icing company failed to show, despite >24h of notice of snow; missed our connection baggage handlers destroyed suitcase

Nothing... Entire experience horrible for my 17 year old.

Everything. Will never use American Airlines again

First class

Row 19 on a 737ER is great for room, as long as you don't plan on reclining (I rarely do in a daytime flight)

A little overcautious regarding seating the cabin crew because of possible turbulence, but better safe than sorry, I suppose. However, it is a common occurrence on this particular leg, so don't board knowing you might need to take a "break" before you get to Atlanta.

Well after going through a terrible storm to get to the airport we were given a opportunity to up grade to First Class for a very reasonable rate. That was great.