Lounge over booked to crowded. Poor boarding procedures Poor baggage handling (No Priority!) No child control in business class cabins Entertainment old and diminishing options, very bad
The crew are nice.
Customer service is worst, I called few times and stayed in the Line but nobody answered my call. And also, our flight was dalayed for few hours.
Awful service. Flight delayed almost every time. Terrible food.
Customer service sucks. The airline has no definite answer regarding our concerns.
CS did offer Priority Business class immigration and lounge
Booked 6 months in advance, at counter for return was advised that they had over booked and wanted to change my flights. All my reservations pre made with transportation and hotels, they want to change on day of departure???? NO! NO notifications, terrible counter service. No entertainment offered!!!
|Flights Arrive in||Taiyuan|
|Flights Depart from||New York John F Kennedy Intl|
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