Pros: "I love the vegan food that they provide me."
Pros: "Crew was nice"
Cons: "It was extremely loud the entire trip and after traveling for more than 24 hours beforehand, it was an extremely uncomfortable trip."
Pros: "In time"
Cons: "Don’t let customer wait long time for gate after landing"
Cons: "Hope to keep departure on time !!!!!!"
Pros: "Comfy seat"
Cons: "Less salt in the food"
Pros: "attentive and polite flight attendants"
Pros: "The Xiamen reps at the SGN airport was insensitive and arrogant. We were not able to board because of a misunderstanding on the China visa-free program. I still fully believe they are wrong. I had to book 2 new one way tickets with China Southern and wait all day at the airport."
Cons: "Helpful, courteous, and well-informed Xiamen representatives."
Pros: "I like the web that show me my travel schedules, I don’t need to look for email. But when I check in airport, they ask me flight confirmation number which I don’t know either that number doesn’t indicate. So I hope that you also include flight confirmation number too."
Pros: "The check in boarding pass is not that nice."
Cons: "The boarding pass people need to improve, especially to elderly people."
Pros: "Crew was friendly"
Cons: "To many transfers"
Pros: "Very responsible and kind cabin crew. We were delayed by maybe 8-10 hours because of weather. The crew would have to work all night, but were very kind about the situation."
Cons: "Short flight; so there was no real in-flight entertainment. That's really alright though."
Pros: "Upgraded to business class for free and service was amazing."
Cons: "got severe food poisoning from the airline food."
Cons: "I was charge a terribly high exchange rate for this tickets! Not acceptable at all."
Pros: "Almost nothing, this was a terrible flight and experience! The movies were good, that's about it."
Cons: "No online check-in, long waiting at in-person check-in. Rude, inattentive personnel; worst is that every passenger in transit need to go through customs in Xiamen which is terribly complicated. No word about this upon booking or on Xiamen airline's website. Customs in China isn't a nice experience either. Nobody was able to find the right way for check-in, it was a mess. I will never fly again Xiamen Airlines and I recommend to everyone to avoid this airline under any circumstances."
Pros: "I paid $14.95 to have a seat selection before departure however, my seat was given is in the middle not the roadside seat I prefer either karak to refund all seat selection charges."
Cons: "I paid $14.95 to have a seat selection before departure however, my seat was given is in the middle not the roadside seat I prefer either karak to refund all seat selection charges."
Cons: "The seats don't even recline, so I could not lie back to rest. The entertainment system was very bad, didn't provide earphones and could barely see the screen. I would not choose to fly this airline again."
Pros: "The Chinese people were wonderful! But I was required to pass thru security checks 3 times arriving. 3 times transiting and 3 times leaving. At customs, transit and departure. No common sense to their process only"letter of the law". For example I was taking beef jerky to my friends in Thailand but the Chinese security has a meat sniffing dog and they confiscated it as well as the girl in front of me More than $100 worth of jerky. They should have given it back at departure gate. I had to buy more in their duty free shop. Also they cancelled my flight without advising me but did get me on Thai airways later that day. Too much hassle to Transit China"
Pros: "The flight was fine"
Pros: "I liked playing tetris and pacman with a controller that was like that of a console. My flight had a lot of empty seats, and I noticed they staggered the seating so that there was nobody in front of me or behind me. Flight crew was genuinely nice and helpful even though we didn't speak the same language. The little cup holder was actually pretty cool. There even seemed to be ample leg room compared to other Chinese international flights I've been on. I've flown previously with china southern and China eastern, so that is my basis for comparison."
Cons: "They didn't give me boarding passes for both flights (had a long layover in china). Other airlines printed both at the start of trip. This added quite a bit of confusion for me, seemingly unnecessarily. Also, I'm a bit disappointed in their free hotel room deal for long layovers. When I had a long layover previously with either china southern or china easter (can't remember which one), I got my own free hotel room, a free meal, and a free ride to and from the hotel. That was a real perk for my 12 hour layover. The deal with xiaman is you get a free hotel room, but you have to share it with a stranger of the same gender, and you have to pay for taxi to and from the hotel. Although you do supposedly get a free meal, I chose not to take them up on the hotel offer. Instead I took them up on their transfers lounge. This is a dark, quiet room full of dingy, dirty padded chairs and people sprawled out and snoring. I would have stayed more than 15 minutes if there were more phone charging plugs, but instead I went and ate mcdonalds and found a plug in at the kfc. Aside from all that, I would suggest getting some better Hollywood movies to choose from, as xiamen's competition has them beat there as well, in my opinion."
Cons: "I didn’t realize that Chinese transit visa is needed to transfer at Xiamen airport. When I bought the tickets, I wasn’t notified nor advised to get the Chinese visa. The Xiamen rep at Lax didn’t let me board first and I explained and they gave me the visa waiver paperwork. It was so much of hassle. I’ve laid over many Chinese cities via different airlines and never had any problems. Will not fly again on Xiamen!!"
Pros: "The plane was new, the plane was clean, and all the airline hostesses were not 65 years old. Oh and everyone complaining about the visa requirements for China. Bend over a take one for the team like a man just Go to a travel agent in any in China Town. $100 US will get you a bias good for 10 years and it only take a week. Otherwise fly Delta for $1200."
Cons: "Limited selection of English language movies but hey it was a China airline so no bit surprise there."
Pros: "Flew business class. Cabin crew was some of the most attentive I have experienced. Food was very good and nicely presented. Pillows could be better, but had two. Same with blankets. One thick and puffy, the other lighter. Nice for temperature regulation."
Cons: "First leg lax - Tao delayed almost 3 hours. Fortunately the 2nd leg was delayed 1.5 hours. 3rd leg on this itinerary was also delayed, I could have made the flight, but they gave my seat away. It was a bit of a Charlie Foxtrot rearranging flights and overnighting Hotel. 2.5 hours. A supervisor was needed to sort it all out. We will see if the above was bad circumstances or not. I run the same itinerary in reverse on the way home in a week."
Cons: "We meet different problem in this flight. First, the boarding start late and we arrive late more than one hour. They could organize the entrance with range of number. The food was ok, but the beverage is poor, just half glass of wine or juice. no more. one small bottle should be normal fro lunch or dinner."
Pros: "New and very clean airplane. Appears to be an inch or two more room between the seats on the 787 to and from China. Good boarding procedure."
Cons: "The actual flights were ok. The experience at the airports was the reason for the below average rating. They are not set up to handle transit passengers. The signage in English is poor or nonexistant. The overall level of English for the airport staff is very poor. One goes upstsirs/downstairs nunerous times. Because the second portion of WF858 is domestic flight, the passenger needs to exit the terminal and re-enter as an international passenger. Numerous security and passport lines. I found the movie selection to be poor with few non-violent movies available. Will not fly this route again."
Pros: "Nothing. never boarded. Took the train instead."
Cons: "1 hour connection. I missed my flight because the flight out of LAX got delayed."
Pros: "Kept me well hydrated, supplied tissues that helped me bear a long flight while sick. Early arrival appreciated. Fresh fruit was good."
Cons: "Crew might have cleared away medications by mistake but they tried hard to find it, inquired all attendants and even looked through the trash. I missed the passing of of declaration forms twice while I was in the bathroom and when we landed the customs people directed me wrong so I had to wait a long time in line to get through customs without water which made me sicker and I had to go to the doctor."
Pros: "Complimentary wifi and excellent crew service"
Cons: "The econ seat is too low, when front seater tilted the seat backward, the screen is right in front of my face. Entertainment video screen doesn’t adjust; in other words, it cannot be adjust in angle, causing neck pain over time. Meals are average, definitely different from the quality compared to regional or domestic equivalent. Very sad, considering that Xiamen Air has a good reputation inside China. The restroom is also poorly stocked — no toilet roll constantly"
Pros: "Price and flight were great. Communicating was small problem. 5 am arrival nothing open so couldn't change money for food, taxi etc. Finally found an ATM that worked. People used their cell phones to try and communicate."
Cons: "Some obstacles with early morning arrival and communications"
Cons: "Nobody helped me switch my flight around, I hate you."
Cons: "They will cheat u of money. Somehow. Beware."
Cons: "I couldn't fly because they said there was NO TRANSIT lounge in the airport and I didn't have a VISA to enter China? Who ever heard of a visa for transit?! My destination was Singapore! I am told I have to get a transit visa in order to return home and for me and my son 350!! For 2 hours transit in an airport??? This is NOT a world class airlines, they make their own rules. I will buy another ticket!!"
Pros: "Nice and friendly. Chinese is always spoken first then followed by English. Pillow and blanket provided."
Cons: "Window seat on a 14 hour flight has its pros and cons. Little more room vs having to wake people up to get up and walk or go to bathroom."
Pros: "The food was good and staff was friendly"
Pros: "Crews, food. Also Transfer Lounge in Xiamen is a good place without charge."
Cons: "Boarding because we have to take bus at Xiamen airport.Also, security checks at Xiamen are very complicated."
Pros: "no regards for customers"
Cons: "no regards for customers"
Pros: "I really liked the space in Business and the priority boardings in Asia. Worth every penny. Food was great. A lil slow on serving alcohol though. Very relaxing trip."
Cons: "Not much. Liked I mentioned, slow on serving the alcohol. You have to push to get a drink."
Pros: "The offerings of beverages and the choices were good"
Cons: "Lack of communication by staff. Lack of entertainment on 14 hour flight. Was told not to use device while others were able to use."
Cons: "I missed the connecting flight and was rerouted on a Nov 2, 8:35am China Southern flight from Guangzhou to Manila"
Pros: "Crew was excellent"
Cons: "Xiamen airlines are horrible I will never fly them again. Phillipines airline was excellent"
Pros: "Flight Attendants were nice a professional Seats comfortable Meal size was quite large for economy Domestic"
Cons: "Check In Agent said my ticket was incorrect? Had to go to about three different desks with very limited English. Had a baggage overage that I was happy to pay for but would have had to go to another desk to pay. Would have missed my flight. Hand carried 8 pieces of dry cleaning through the Airport. Not customer saavy or friendly."
Pros: "787 Dreamliner's hardscape was new and clean. IFE was decent but had some anomalies (can't take off of pause unless you shut off screen, select same movie and resume). Food was fairly decent and plentiful. Think a cheap chinese diner & you've got it."
Cons: "Crew was efficient but can't speak Englsh worth a nickel! While I have a limited ability in Mandarin (think 5yo vocab), the announcements in Engrish was almost as bad as some of the translations in many Chinese products. I pity the people who can't understand ANY Chinese: they could not possibly get most of the announcements. They should really get at least 1 FA that can speak and understand English. The signage in Xiamen (I was transiting from LAX to TPE) was amazingly poor and confusing. You basically stumble from 1 floor to another based on the signage. The airport was actually very large for what appears to be a medium size city."
Pros: "I love the fact that the program that launches the flight were pretty new, but the fact is; everything run like a well oiled machine. From customer service to departure everything went smoothly. Since the flight was brand new not a lot of people knew about they're great deal. I bought a one way ticket to xiamen because I will be working a school teacher. I didn't realized til later on that it's possible for someone with a z visa to receive an extra 23kg check in baggage for free. I contacted the customer service who replied within a day and everything was fixed. Now, I've been travelling a good amount to China and US, so far the food that are good is xiamen airlines. It's healthy, not greasy, and my stomach didn't hurt."
Cons: "For now ? Nothing. It's my first time riding this airline and I would definitely pick this than China southern or eastern airlines. I have been disappointed with them too many times.... food suck, cramped leg space, and an overabundance of delayed and cancelled flights. Need improvement: it would be nice if the flight attendant don't assume every Asian is Chinese. Over and over the flight attendants would suggest food options, snacks, and drinks in chinese. I understand this won't be the first nor would it be the last that someone would mistaken me as a native Chinese speaker. Overall, the whole experience was amazing!"
Pros: "Excellent, friendly service on a terrific plane. More leg room than the average (American) airline for a long flight. Had to call Customer Service. They were as helpful as they could be."
Cons: "There was no computer check-in even for people with no bags to check. Long wait on line to check-in. Probably could use more staff at airport. TSA wait that night was also very long. Not Xiamen's fault of course."
Pros: "In-flight service were adequate. Not much offer for alcoholic beverages. Staff not much English speaking."
Cons: "Xiamen is very bad for transit passenger. 3 immigration check points 3 security baggage checks Has to pick up boarding pass with long lines. Cannot reserve seat on line."
Cons: "The delay was extremely horrible causing us to miss our flight and then put us on a flight that was once again delayed for another 6 hours. The crew was still hesitant on disclosing the time we would be leaving"
Cons: "WiFi and entertainment"
Pros: "The crew was adequate."
Cons: "The airplane was old and dirty."
Pros: "I booked my business flight through kayak, but looks like kayak is using Flyus.com who’s has a nasty customer service. Even requesting meals cost money. Air China can’t do anything with my flight and are sending me to the kayak.com. I will never again book through kayak and will be reporting this"
Cons: "Don’t sell services through Flyus.com."
Cons: "Lost our bags twice and 19 hr flight became 31 hours to get to our destination. Now return flight is already delayed 1 1/2 hours"
Pros: "Seat was super comfortable and crew is great"
Pros: "Good crews!"
Cons: "I’m still at the airport. I haven’t gotten back to my final destination yet. The first flight got delayed and the second one left. Everything got messed up."
Cons: "Without any explanation, Air China delayed my flight from Beijing to Hong Kong for 3 hours and ground staff still had an bad attitude toward hundreds of passengers asking questions."
Pros: "Nothing! I like absolutely nothing about this experience! Worst fight of my life and I plan on letting my reviews reflect that!"
Cons: "I was doused with water 2x (condensation about 7 ounces of fluid) from the air ducts. Continually dripped on for 12.5 hrs. Before getting off the plain I took a picture of the napkins stuffed into the cracks over my head as their “solution” and was aggressively asked to delete the picture. I didnt"
Pros: "crews are kind and help."
Cons: "entertainment system sucks, no internet"
Pros: "Movie selection was good."
Cons: "Flight attendants demeanor and customer friendly attitude left much to be desired."
Cons: "My flight was canceled and then the time changed 3 times before I finnally got my flight changed to a completely new flight and route. Was suppose to leave Thursday night at 10:40pm and now I’m leaving Saturday morning at 10:30am. Ruined my entire trip."
Cons: "For this plane, the seat is very cramp - leg room has shrunk. Entertainment selection is poor, no new movies at all - like watching reruns."
Pros: "Flight left on time and got to Beijing on time. Everything was fast and easy. Crew member helped me with luggage. Food was good. The only thing is entertainment, not good."
Cons: "The entertainment."
Cons: "I had a special meal preference as a vegetarian dish. First meal I got was, rice and steamed Napa cabbages without sauce ( little disappointed); second time, they forgot to serve me the vegetarian meal all together. I got chicken dish which I could not consume... I wish I had a crew who could speak English so that I could communicate about the situation, but I just let go of the issue. I am planning to go fasting on my returned ride."
Pros: "I was able to sleep most of the flight it was very comfortable. Flight attendant was courteous"
Cons: "Food was below average"
Cons: "They didn't let me on the flight because they said I didn't check in on the flight to LA. And on the flight to LA I was there but they wouldn't let me on the plane. I wasn't being rude I was cooperating with them."
Cons: "The flight was very hot the entire 12 hours, no individual air controls were present. We asked for a beer when the first drink service came around and were told only juice or water was available, while the next row of seats were served multiple beers without issue. After the service was over we rang the attendant button, it was immediately shut off and no one came to assist us. Rows ahead and behind us ran an attendant and were served. We asked again for a beer and were told they didn’t have it (these were all by the same attendant that was serving our area, who was liberally serving others in our area) We eventually got up to and went to the service station, where 5-7 other passengers were standing, helping themselves to beers in the carts and pouring themselves wine while flight attendants stood there chatting with them and continuing to ignore us. Eventually we were able to get ones attention and were able to secure two beers, after being told Mulltuple times that they didn’t have them, while other passengers were being served multiple at a time, or helping themselves to the beverage carts in the service areas. Staff was unprofessional and the entire flight was a battle for service. I have flown many 12+ hour flights and never had any stress or issues whatsoever, this was a new and frankly terrible experience. I am wishing my flight home was not with this airline, as I am afraid of a repeat."
Cons: "The food doesn’t taste good"
Pros: "Scored an awesome seat with no one next to me in a small cabin between first and coach class."
Cons: "Even after I had carefully check luggage restrictions I got thoroughly hassled about my ski bag and had to pay considerably extra and do major persuading. The fact the air china desk doesn't open till within 3 hours of flight time at Tom Bradley international terminal at lax is madness. All these red eye flights going through security at once was one of my worst flight experiences. I the picture I took of it is an awesome representation of the term madness"
Cons: "When we landed in Beijing, no one mentioned about filling out entry forms. Very frustrating when the line to clear customs was over 1.5 hours long."
Cons: "Jain vegetarian food"
Pros: "Good service, comfortable seats"
Pros: "Experience during the flight was ok."
Cons: "Delayed flights, missed connections, lost luggage"
Pros: "Absolutely no customer service whatsoever, not even a smile. Best thing about this flight was the food and trust me that’s not saying much."
Pros: "Better customer service"
Cons: "Air China staff need to better understand and learn how to talk to people."
Pros: "I was injured so they accommodated me with a window seat."
Cons: "4 hours late. Bussed us to gate. Air china is hard to contact."
Pros: "Good amount of movies to choose from. Food was decent."
Cons: "The flight was uncomfortably warm. They give you blankets but they weren’t needed. Our luggage was never put on our 2nd flight."
Pros: "Fare prices were inexpensive."
Cons: "1 out of the 2 meals did not taste like much. Meat was extremely chewy. 2 hour layover was not enough time to do customs and re-check-in through security to catch the domestic flight. Beijing airport employees barely knew where to direct you for reacquiring a new flight."
Pros: "Almost all of the crew were nice"
Cons: "TV broken pocket that held reading material was ripped and had wire sticking out, crew was friendly"
Pros: "Cheap price, on time."
Cons: "Seats, food, entertainment"
Pros: "Entertainment and service was very good."
Cons: "3 hour delay and no information on updates/reason. Switched seats so people could sit together then small child behind me kicked my seat throughout most of the flight. It made for a terrible time and wasn’t stopped."
Pros: "safe flight, nice attendants"
Cons: "would like more room and better movies and better food for such a long flight"
Pros: "Complimentary Movies with headphones provided were a plus. Tenants on the first flight were nice and accommodated me being a vegetarian with out any frustration. But the transfer flight with AirChina was not too happy about it. Meals were provided. If you are not vegetarian or find out how to put your name on a special request sheet it should go smooth."
Cons: "Seats were very narrow and seat by window wouldn't recline like other window seats. (No I was not by the exit.) I am a vegetarian. And asked for no meat. They didn't have a my name in a special request list. The crew member did know how I would be asked to be put on the list. I had a transfer flight with Air china to Dubai. The crew members in that flight were very rude even when I told them during boarding and a crew member came across with the special request sheet. Still no one could tell me how to put my name down as a special request to avoid any further confusion."
Cons: "Hi, I would like to file for a full refund for the flight which I purchased. Upon arriving at the ticketing counter at LAX, I was denied my boarding pass with the reason that I needed a transit visa. I did not need a transit visa as I hold a Malaysian passport. The ticketing agent was being unprofessional and told me to walk to the Eva air counter to purchase another ticket if I so desperately want to leave. I purchased a business class ticket and was being treated really rudely. I have contacted Air China customer service but they are not responsive or helpful in any way. I showed them the China embassy website stating that I do not need a transit visa and they called me the next day saying they are willing to reschedule my flight for another $700. I would like a full refund for the ticket I purchased. Thanks, Sue"
Pros: "Nothing in particular."
Cons: "Air China does not offer wifi on international flights. They also do not allow the use of cell phones during the entire flight, even if they are airplane mode. Their selection of movies was okay, but the archaic screen and audio system yielding a barely visible / audible mess that ruined the experience. The touch screen had lost most of its sensitivity and had to be operated by a remote that was falling apart. The inflight meal was absolutely revolting harkening back to the days when airline food was a complete joke. They only thing they really did right was not delaying the flight. I wasn't so lucky on my return flight..."
Cons: "Held my bag for two days, No explanation, apparently just wanted to rummage through it. Stranded in Mongolia with no clean clothes or medication."
Cons: "FA should speak English better"
Pros: "more legroom than usual, and seats reclined more than average, making for a fairly comfortable flight. Entertainment options in English are somewhat limited."
Cons: "i ordered the special vegetarian meal, while my son had the standard meals. The special meal was plain rice with a bit of steamed greens, my son's meal was the same plus a bit of chicken. Not much food for such a long flight, and no snacks are offered, so we were both hungry. (and we are not big eaters) We had planned to purchase food in the airport (LAX) but all the lines were quite long and we ended up not having enough time. Will definitely plan on bringing food and snacks with us on the return flight."
Cons: "Cabin was really dirty, carpet coming apart and stain on the seats"
Pros: "Delayed flight but they did a excellent job at getting me to a earlier flight and bump up to gold seating"
Cons: "Need customer service training. When talking to customers ....need to look at then and acknowledge their exists. The cs grabs your passport And doesn't even care about you to smile and say hi."
Pros: "Overall airline experience was nice. Good food, comfortable seating."
Cons: "At the airport, clerks insisted we check our baggage, and upon collection in Bangkok, there was a note inside informing me that customs had removed 3 valuable batteries from my bag."
Cons: "AIR CHINA--Very UNETHICAL Airline--SAID I COULDN'T FLY UNLESS I PAID AN EXTRA $200 EVEN THOUGH I HAD PAID-IN-FULL FOR MY AIRFARE WEEKS EARLIER. HIGHLY UNETHICAL AIRLINE. REPRESENTATIVE PROMISED TO CALL ME BACK IN ORDER TO GET MY $200 REFUNDED AND THEY NEVER CALLED BACK. THE WORST AIRLINE EVER. AVOID AIR CHINA AT ALL COSTS."
Pros: "I like nothing about this airline."
Cons: "Flight was delay departing from LAX 3 hours, end up missing connection flight in Beijing, Airline doesn't care and expect me to wait at the airport for 12 hours for another flight.... No Food, No lounge, No words from the Airline and No responsibility from the Airline. Worst...To everyone else please pay more for other airline."
Cons: "Service is very bad and lot of delay."
Pros: "Only boarding"
Cons: "No drunks like other flights"
Pros: "Short ride over to Phoenix, very nice trip"
Cons: "The 12 hour non stop flight from Los Angeles to Beijing was on 747-400 aircraft with no personal entertainment on the seat backs. they had a monitor that played chinese movies which was hard to see and it was a very boring flight. Kids were complaining 2 hours into the flight saying they were bored as nothing to do. Food was mediocre. I can't imagine an international flight with no personal entertainment screens."