Staff need to be trained on how to talk to passengers. Half the staff would frown at the smallest of requests. In short I wouldn't have taken the flight if I knew the quality of service that was on my eay
Old fashioned seat, no usb to charge my phone, battery went ;off and couldn't make a call to my family to assure them of a half way safe trip while stopping over for almost 6 hours in Ataturk Intl. Airport, Turkey.
Worst flight experience in my life. Multiple factors. Worst customer service. Will NEVER fly with Norwegian again, even if it means paying double the price
5 hour delay. So we missed our connecting flight. Had to take an extra connecting flight. The 12 hour trip turned into a 24 hour trip. Flight attendants seemed annoyed I didn't speak polish. Personal tv had no sound.
The service provided by the airline crew was magnificent. I enjoyed the entire flight from my departure point to the arrival point. Turkish Airline is my to go airline herein henceforth. I will implore prospective travelers to give the airline a shot (try). I can unequivocally attest that the decision to do so will not be regretted.
check in was smooth and check in agent was nice and professional
gate crew was rude. they either ignored passangers or treated them like hassle. not one smile. only frowns. boarding was late. departure was late. dinner was mushy and cold. breakfast was a cold sandwich and yogurt. yogurt wasn't bad though. cabin was cold. very cold. the entire flight. I asked for extra blanket. cabin attendant was not pleased that i had a requests for an extra blanket for my child. when I went to the back to ask for glass of water, cabin crew member was sleeping in a sitting position. on the 2nd leg of my trip from WAW to GDN, the cabin pressure was not controlled right. I fly 8-10 times a year and I know what it should feel like. my child was in pain because of this. her ears were hurting, what doesn't ever happen on Lufthansa flights. when we arrived in GDN , there was no transfer bus to take us to the arrivals gate. it was freezing cold and we had to walk a good distance to get back inside again. all in all, bad experience.
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LOT Polish Airlines
Norwegian
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