Everything: the seats were highly uncomfortable, the stewardessses in the back were unfriendly and not accomadating. Any extra you requested seemed to be a bother! Again the seating was cramped and terrible. We booked with Luthansa yet ot was a united plane what a dissapointment!! One of the worse flights ever. Food was mediocer at best!
Crew was nice on plane and they were trying to keep us filled with food and water.
Horrible desk staff! Why would any airline refuse to allow a customer with kids on the plane a little sooner to allow for more time with organizing ourselves and kids. It's already intimidating to fly let alone internationally and for them to make us wait until our boarding time is inconsiderate. Plus united air had the absolute smallest and uncomfortable. I could not move and let along our poor toddler was cramped up. Our newborn was ok but it's like a 2 seat turned into 3 seats! Horrie.
The service in Lester b Pearson airport was unprofessional and sub standard by your employee Manija Anwarzada and her shift workers. They did not help me when I missed my flight to Pittsburgh because of our late arrival from Frankfurt. She and the others were not there to assist and help stranded passengers. In fact a couple of the staff were on cell phones and not helping passengers. She finally told us we had to go downstairs to the hall since her counter was closing. After traveling from Algiers to Frankfurt then on to Canada it was a terrible way to end the day. These emoyess made a very long day even longer.
I will never fly Air Canada again.
I will say once I got through customs there were more professional people who did at least get me a hotel room.
Your employee has left a very bad taste in my mouth for Air Canada!
We paid cash for business class seats on this flight and they were terrible seats. They were NOT business class, they did not recline and there was no leg room. Nothing offered to drink upon boarding. All they did was take economy class seats, three wide, and put a thing on the middle seat to hold drinks. It was terrible and we will avoid Lufthansa in the future, and we travel a lot.
I was seated next to drunk, belligerent passenger who cursed me out when I politely informed her she was sitting in my seat. She was obviously drunk, too. She alternated between cursing at people, yelling about wanting to go home, crying, and trying to sleep on my shoulder. Only after she spilled her second bottle of wine (that she was allowed to purchase) did a crew member come by and offer her a new seat upon realizing just how much of a scene she was making. I couldn't get up out of my seat to tell anyone and was trying to get the gentleman across from us to ask the flight attendant for help. She was escorted away after sobbing and hugging me and then when the plane was about to land, she got back in her old seat and elbowed me awake so that she could curse about the flight attendants--who, with the exception of one nice one, were all rude and dismissive. I want a refund.
Boarding was well organized and the flight left on time.
This is the first transatlantic flight I took where I had to pay for alcohol. I found that disappointing. Also, all the movies were old and no recent movies were offered. I would have also enjoyed some complimentary tooth brushes and paste, hot towels, and chocolates that other airlines offer when you fly overseas.
clean. Seat covers nice and clean. furniture color scheme pleasant.
1. Seat distance by far too less.
2. seat width on the borderline of being acceptable.
3.. No entertainment, not even a flight info screen available.
4. Only instant coffee available. If it is instant, cappuccino or other café specialities should be available. Emirates and Etihad make the example.
5. Food okay - but not for french airline. No innovation, no thought in it. Standard "how do I get the cattle fed the cheapest possible" food.
6. Electrical / USB / Network plugs or WIFI unknown.
I liked the on flight meal, and the staff was incredibly professional.
That I had no space to check my bag by the time I boarded, and barely any leg room for my seat. That and incredible turbulence which made sleep near impossible.
The plane and crew functioned well. From a purely technical stand-point the flight was a success, though it was delayed at Newark because the maintenance dept. took a good half hour to 45 minutes in transmitting its clearance to the captain.
A lot of people of all ages, shapes, sizes, and dispositions were crammed into a comparatively small space. It was close and stuffy, very little space to stretch or move about when that was allowed. I'm not tall, but in terms of body mass I'm thicker and wider than many folks, but not obese, and my body thermostat tends to run on the warm side. So the flight was a bit of a physical and mental ordeal for me. The entertainment might have been great had my headphone port been operational. A previous passenger broke off the plug in the hole and the flight staff didn't have a pair of pliers on board to pull it out. Consequently, I was unable to listen to the media in-flight. Also, I couldn't recline my seat because the fussy older woman who sat behind me complained when I did, which made it difficult to snooze.
Never got on this flight. We were never given an email to self check in, and we're unable to board 45 mins before at the gate coming frim anotthe flight. They overbooked this flight & sold our tickets, and then told us we couldn't get on flight. Now we are out $2500 buying new tix!
All the above. A simple check in email would have averted this problem. All the other airlines do this. We were under the presumption that we had to check in at airport when we didn't get check-in notice. Furthermore, they sold our tickets, so we're down $2500 and they doubled their profit. It would be hard for me to say I will use Air Canada or kayak in the future.
The crew is very friendly and accommodating. Food was decent.
Delayed three hours in Amsterdam then caused me to miss my connecting flight to Seattle. Then they only gave me the option of being late a day. On top of all that they lost my luggage. Time to retire that 767.
They were the most uncomfortable, cramped seats I have ever sat in my life. I'm a small person and I was terrible uncomfortable. I will never fly in that type of plane again.
Staff is very cheerful and friendly and do their best to anticipate the needs of the customers. All the negative stuff I've written is likely more due to the airline requiring the bells and whistles. The staff is well trained and pleasant.
Wifi didn't work at all sadly :( Though I guess that's a moot point, I really just wanted to snooze because the flight left about an hour late and went overnight. The drink/food service took ages. While understandable since service 300+ people isn't exactly a walk in the park, on a night flight most people just wanted to snooze but on top of the service, they kept making announcement after announcement trying to sell duty free etc.
Plus aren't drinks on international flights generally complementary? 7 Euro for a glass of wine to send me off to sleep? No thanks.
I was a little afraid I was going to get an older seat configuration since SeatGuru apparently hadn't updated its seat maps for this flight. However, I was pleasantly surprised to find my Capt Kirk seat waiting for me (only 1 of 2 on the plane). Lots of privacy, lots of storage space.
Throw in the free onboard WiFi for less than $1200 each way. Can't really complain. Short flight, but slept well.
Breakfast offerings were meager. More tea options would have been nice.
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